server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd8a6=['Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','upperFirst','create','forEach','type','string','idField','content','toString','variable','variableName','customVariable','name','toLowerCase','Variable','password','concat','securityToken','remoteUri','https://login.salesforce.com','clientId','login','username','Connection\x20established.','queue','serverUrl','stripTrailingSlash','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','calleridnum','Fields','[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.','catch','error','stringify','outbound','recordingFormat','none','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridname','destcalleridnum','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','%s/%s/e','unmanaged','isNil','calleridname','lastevent','toUpperCase',']\x20Integration\x20account\x20type\x20%s.','request-promise','moment','bluebird','jsforce','util','ioredis','salesforce','redis','defaults','localhost','socket.io-emitter','emit','ticketType','Task','utc','Subjects','getString','Descriptions','WhoId','sobject','execute','then','length','find','info','Agent\x20%s\x20found.','resolve','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','user_id','display_name','moduleSearch','Contact','Lead','contact','lead','Case','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','Phone','Name','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format'];(function(_0x581656,_0x59f902){var _0x2e429b=function(_0x5a1783){while(--_0x5a1783){_0x581656['push'](_0x581656['shift']());}};_0x2e429b(++_0x59f902);}(_0xd8a6,0x181));var _0x6d8a=function(_0xeee863,_0x3ab87e){_0xeee863=_0xeee863-0x0;var _0x35b4c3=_0xd8a6[_0xeee863];return _0x35b4c3;};'use strict';var _=require('lodash');var rp=require(_0x6d8a('0x0'));var moment=require(_0x6d8a('0x1'));var BPromise=require(_0x6d8a('0x2'));var md5=require('md5');var jsforce=require(_0x6d8a('0x3'));var util=require(_0x6d8a('0x4'));var Redis=require(_0x6d8a('0x5'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0x6d8a('0x6'));config[_0x6d8a('0x7')]=_[_0x6d8a('0x8')](config[_0x6d8a('0x7')],{'host':_0x6d8a('0x9'),'port':0x18eb});var io=require(_0x6d8a('0xa'))(new Redis(config[_0x6d8a('0x7')]));function emit(_0x12812d,_0xb31516,_0x1103bb){io['to'](_0x12812d)[_0x6d8a('0xb')](_0xb31516,_0x1103bb);}function getTicket(_0x3c56fe,_0x9b7f72,_0x4cca05,_0x322a64,_0x418b6c,_0x146611,_0x41ea06,_0x559bd1){var _0x4a79e3={};if(_0x322a64[_0x6d8a('0xc')]===_0x6d8a('0xd')){_0x4a79e3=Object['assign']({},{'OwnerId':_0x9b7f72['id'],'ActivityDate':moment[_0x6d8a('0xe')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil['getString'](_0x322a64[_0x6d8a('0xf')],_0x418b6c,'\x20'),'Description':intUtil[_0x6d8a('0x10')](_0x322a64[_0x6d8a('0x11')],_0x418b6c,'\x0a')},getCustomFields(_0x146611,_0x418b6c));if(_0x4cca05){_0x4a79e3[_0x6d8a('0x12')]=_0x4cca05['id'];}}else if(_0x322a64[_0x6d8a('0xc')]==='Case'){_0x4a79e3=Object['assign']({},{'OwnerId':_0x9b7f72['id'],'Subject':intUtil[_0x6d8a('0x10')](_0x322a64[_0x6d8a('0xf')],_0x418b6c,'\x20'),'Description':intUtil[_0x6d8a('0x10')](_0x322a64[_0x6d8a('0x11')],_0x418b6c,'\x0a')},getCustomFields(_0x146611,_0x418b6c));if(_0x4cca05){_0x4a79e3['ContactId']=_0x4cca05['id'];}}return _0x41ea06[_0x6d8a('0x13')](_0x322a64[_0x6d8a('0xc')])['create'](_0x4a79e3);}function getUser(_0xc86e4a,_0x222188,_0x2bc1a9){if(!_['isNil'](_0x222188)&&intUtil['validateEmail'](_0x222188)){var _0x3b1419={'Email':_0x222188};var _0x1d55b4={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x2bc1a9[_0x6d8a('0x13')]('User')['find'](_0x3b1419,_0x1d55b4)[_0x6d8a('0x14')]()[_0x6d8a('0x15')](function(_0x40424c){if(_0x40424c[_0x6d8a('0x16')]){var _0x861b=_[_0x6d8a('0x17')](_0x40424c,function(_0x2f5b5a){return _0x2f5b5a['Email']===_0x222188;});if(_0x861b){logger[_0x6d8a('0x18')](_0x6d8a('0x19'),_0x222188);return BPromise[_0x6d8a('0x1a')]({'id':_0x861b['Id'],'name':_0x861b['Name']});}}else{logger[_0x6d8a('0x18')](_0x6d8a('0x1b'),_0x222188);return _0x2bc1a9[_0x6d8a('0x1c')]()[_0x6d8a('0x15')](function(_0x4a3afe){return BPromise[_0x6d8a('0x1a')]({'id':_0x4a3afe[_0x6d8a('0x1d')],'name':_0x4a3afe[_0x6d8a('0x1e')]});});}});}else{logger[_0x6d8a('0x18')](_0x6d8a('0x1b'),_0x222188);return _0x2bc1a9[_0x6d8a('0x1c')]()[_0x6d8a('0x15')](function(_0x4867ef){return BPromise[_0x6d8a('0x1a')]({'id':_0x4867ef[_0x6d8a('0x1d')],'name':_0x4867ef[_0x6d8a('0x1e')]});});}}function getEndUser(_0x1755dd,_0xc32a11,_0x2119fa,_0x54d283,_0x454807){var _0x4afa0f={'Phone':_0x54d283};var _0x54ebfb={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x6d8a('0x1a')]()[_0x6d8a('0x15')](function(){if(_0xc32a11[_0x6d8a('0xc')]===_0x6d8a('0xd')){logger[_0x6d8a('0x18')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x54d283,_0xc32a11[_0x6d8a('0x1f')]);switch(_0xc32a11[_0x6d8a('0x1f')]){case'contact_lead':return _0x454807[_0x6d8a('0x13')](_0x6d8a('0x20'))[_0x6d8a('0x17')](_0x4afa0f,_0x54ebfb)[_0x6d8a('0x14')]()[_0x6d8a('0x15')](function(_0x34c465){if(_0x34c465&&_0x34c465[_0x6d8a('0x16')]){return _0x34c465;}else{return _0x454807['sobject'](_0x6d8a('0x21'))[_0x6d8a('0x17')](_0x4afa0f,_0x54ebfb);}});case _0x6d8a('0x22'):return _0x454807[_0x6d8a('0x13')](_0x6d8a('0x20'))[_0x6d8a('0x17')](_0x4afa0f,_0x54ebfb)[_0x6d8a('0x14')]();case _0x6d8a('0x23'):return _0x454807[_0x6d8a('0x13')](_0x6d8a('0x21'))[_0x6d8a('0x17')](_0x4afa0f,_0x54ebfb);default:return null;}}else if(_0xc32a11['ticketType']===_0x6d8a('0x24')){logger[_0x6d8a('0x18')](_0x6d8a('0x25'),_0x54d283,_0x6d8a('0x22'));return _0x454807[_0x6d8a('0x13')](_0x6d8a('0x20'))[_0x6d8a('0x17')](_0x4afa0f,_0x54ebfb)['execute']();}})['then'](function(_0x262bc8){if(_0x262bc8&&_0x262bc8[_0x6d8a('0x16')]){var _0xf15cbf=_['find'](_0x262bc8,function(_0x4aaed2){return _0x4aaed2[_0x6d8a('0x26')]===_0x54d283;});if(_0xf15cbf){return BPromise[_0x6d8a('0x1a')]({'id':_0xf15cbf['Id'],'name':_0xf15cbf[_0x6d8a('0x27')],'phone':_0xf15cbf['Phone']});}}})[_0x6d8a('0x15')](function(_0x6a202d){if(_0x6a202d){logger[_0x6d8a('0x18')]('Enduser\x20with\x20phone\x20%s\x20found.',_0x54d283);return BPromise['resolve'](_0x6a202d);}else{logger[_0x6d8a('0x18')](_0x6d8a('0x28'),_0x54d283);var _0x3958d1={'LastName':_0x2119fa!==_0x6d8a('0x29')?_0x2119fa:util[_0x6d8a('0x2a')](_0x6d8a('0x2b'),_0x54d283),'Phone':_0x54d283};if(_0xc32a11['moduleCreate']){if(_0xc32a11[_0x6d8a('0x2c')]===_0x6d8a('0x22')){logger[_0x6d8a('0x18')](_0x6d8a('0x2d'),_0x54d283,_0xc32a11['moduleCreate']);}else if(_0xc32a11[_0x6d8a('0x2c')]===_0x6d8a('0x23')&&_0xc32a11[_0x6d8a('0xc')]===_0x6d8a('0xd')){logger[_0x6d8a('0x18')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x54d283,_0xc32a11[_0x6d8a('0x2c')]);_0x3958d1[_0x6d8a('0x2e')]='No\x20Company';}else{return null;}}return _0x454807[_0x6d8a('0x13')](_[_0x6d8a('0x2f')](_0xc32a11[_0x6d8a('0x2c')]))[_0x6d8a('0x30')](_0x3958d1);}});}function getCustomFields(_0x4e70c0,_0x1c8b5d){var _0x391c4d={};if(_0x4e70c0[_0x6d8a('0x16')]>0x0){_[_0x6d8a('0x31')](_0x4e70c0,function(_0xede496){if(_0xede496[_0x6d8a('0x32')]===_0x6d8a('0x33')&&_0xede496[_0x6d8a('0x34')]){_0x391c4d[_0xede496['idField']]=_0xede496[_0x6d8a('0x35')][_0x6d8a('0x36')]();}else if(_0xede496[_0x6d8a('0x32')]===_0x6d8a('0x37')&&_0xede496['variableName']&&_0xede496[_0x6d8a('0x34')]){_0x1c8b5d[_0xede496[_0x6d8a('0x38')]]&&(_0x391c4d[_0xede496[_0x6d8a('0x34')]]=_0x1c8b5d[_0xede496[_0x6d8a('0x38')]][_0x6d8a('0x36')]());}else if(_0xede496[_0x6d8a('0x32')]===_0x6d8a('0x39')&&_0xede496['Variable']&&_0xede496['Variable'][_0x6d8a('0x3a')]&&_0xede496[_0x6d8a('0x34')]){_0x1c8b5d[_0xede496['Variable'][_0x6d8a('0x3a')][_0x6d8a('0x3b')]()]&&(_0x391c4d[_0xede496[_0x6d8a('0x34')]]=_0x1c8b5d[_0xede496[_0x6d8a('0x3c')][_0x6d8a('0x3a')][_0x6d8a('0x3b')]()][_0x6d8a('0x36')]());}});}return _0x391c4d;}function getConnection(_0x5f88aa){var _0x2fb157=_0x5f88aa[_0x6d8a('0x3d')][_0x6d8a('0x3e')](_0x5f88aa[_0x6d8a('0x3f')]);var _0x161e2c=new jsforce['Connection']({'oauth2':{'loginUrl':_0x5f88aa[_0x6d8a('0x40')]||_0x6d8a('0x41'),'clientId':_0x5f88aa[_0x6d8a('0x42')],'clientSecret':_0x5f88aa['clientSecret']}});return _0x161e2c[_0x6d8a('0x43')](_0x5f88aa[_0x6d8a('0x44')],_0x2fb157)[_0x6d8a('0x15')](function(){logger[_0x6d8a('0x18')](_0x6d8a('0x45'));return _0x161e2c;});}exports[_0x6d8a('0x46')]=function(_0x4d9aa3,_0x3155f5,_0x110643,_0x368873,_0x4e0287,_0x2e22ac){var _0x5dfce0,_0x1f85b8,_0x58f84b,_0x53204b;_0x2e22ac[_0x6d8a('0x47')]=intUtil['stripTrailingSlash'](_0x2e22ac['serverUrl']);_0x2e22ac[_0x6d8a('0x40')]=intUtil[_0x6d8a('0x48')](_0x2e22ac[_0x6d8a('0x40')]);if(_0x4e0287&&_0x4e0287[_0x6d8a('0x49')]){logger[_0x6d8a('0x18')](_0x6d8a('0x4a'),_0x6d8a('0x4b'));_0x3155f5[_0x6d8a('0x4c')]=util[_0x6d8a('0x2a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2e22ac[_0x6d8a('0x47')],_0x3155f5[_0x6d8a('0x4d')],md5(_0x3155f5[_0x6d8a('0x4d')]));}else{_0x3155f5['recordingURL']='';}return getConnection(_0x2e22ac)['then'](function(_0x30aad8){_0x53204b=_0x30aad8;return getUser(_0x2e22ac,_0x368873['email'],_0x53204b);})[_0x6d8a('0x15')](function(_0x33b6f5){_0x5dfce0=_0x33b6f5;return getEndUser(_0x2e22ac,_0x110643,_0x3155f5['calleridname'],_0x3155f5[_0x6d8a('0x4e')],_0x53204b);})['then'](function(_0x2fe4a3){_0x1f85b8=_0x2fe4a3;return getTicket(_0x2e22ac,_0x5dfce0,_0x1f85b8,_0x110643,_0x3155f5,_0x110643[_0x6d8a('0x4f')],_0x53204b,_0x6d8a('0x46'));})[_0x6d8a('0x15')](function(_0x121349){_0x58f84b=_0x121349;logger[_0x6d8a('0x18')](_0x6d8a('0x50'),_0x58f84b['id']);logger[_0x6d8a('0x18')](_0x6d8a('0x51'),_0x58f84b['id'],_0x368873[_0x6d8a('0x3a')],_0x2e22ac[_0x6d8a('0x32')]);switch(_0x2e22ac[_0x6d8a('0x32')]){case _0x6d8a('0x52'):emit(util[_0x6d8a('0x2a')](_0x6d8a('0x53'),_0x368873[_0x6d8a('0x3a')]),_0x6d8a('0x54'),{'recordId':_0x58f84b['id']});break;case _0x6d8a('0x55'):emit(util[_0x6d8a('0x2a')](_0x6d8a('0x53'),_0x368873['name']),_0x6d8a('0x56'),{'uri':util[_0x6d8a('0x2a')]('%s/%s/e',_0x53204b['instanceUrl'],_0x58f84b['id'])});break;default:logger['error'](_0x6d8a('0x57'));}})[_0x6d8a('0x58')](function(_0x43515c){logger[_0x6d8a('0x59')]('[QUEUE]',JSON[_0x6d8a('0x5a')](_0x43515c));});};exports[_0x6d8a('0x5b')]=function(_0x1ce32c,_0x4e2544,_0x42bcb8,_0xf7e6f1,_0x22268c,_0x5d2712,_0x4514ab){var _0x591721,_0x36f098,_0x570d62,_0x169ce1;_0x5d2712[_0x6d8a('0x47')]=intUtil[_0x6d8a('0x48')](_0x5d2712[_0x6d8a('0x47')]);_0x5d2712[_0x6d8a('0x40')]=intUtil['stripTrailingSlash'](_0x5d2712[_0x6d8a('0x40')]);if(_0x4514ab&&_0x4514ab[_0x6d8a('0x5c')]&&_0x4514ab[_0x6d8a('0x5c')]!==_0x6d8a('0x5d')){logger['info'](_0x6d8a('0x5e'),'Recording\x20is\x20enabled!');_0x4e2544[_0x6d8a('0x4c')]=util['format'](_0x6d8a('0x5f'),_0x5d2712[_0x6d8a('0x47')],_0x4e2544[_0x6d8a('0x4d')],md5(_0x4e2544[_0x6d8a('0x4d')]));}return getConnection(_0x5d2712)['then'](function(_0x33fe3e){_0x169ce1=_0x33fe3e;return getUser(_0x5d2712,_0xf7e6f1['email'],_0x169ce1);})['then'](function(_0x351239){_0x591721=_0x351239;return getEndUser(_0x5d2712,_0x42bcb8,_0x4e2544[_0x6d8a('0x60')],_0x4e2544[_0x6d8a('0x61')],_0x169ce1);})[_0x6d8a('0x15')](function(_0x5442a1){_0x36f098=_0x5442a1;return getTicket(_0x5d2712,_0x591721,_0x36f098,_0x42bcb8,_0x4e2544,_0x42bcb8[_0x6d8a('0x4f')],_0x169ce1,_0x6d8a('0x5b'));})['then'](function(_0x4afd22){_0x570d62=_0x4afd22;logger[_0x6d8a('0x18')](_0x6d8a('0x62'),_0x570d62['id']);logger['info'](_0x6d8a('0x63'),_0x570d62['id'],_0xf7e6f1[_0x6d8a('0x3a')],_0x5d2712[_0x6d8a('0x32')]);switch(_0x5d2712[_0x6d8a('0x32')]){case _0x6d8a('0x52'):emit(util[_0x6d8a('0x2a')](_0x6d8a('0x53'),_0xf7e6f1[_0x6d8a('0x3a')]),'trigger:salesforce:display',{'recordId':_0x570d62['id']});break;case _0x6d8a('0x55'):emit(util['format'](_0x6d8a('0x53'),_0xf7e6f1['name']),'trigger:browser:url',{'uri':util['format'](_0x6d8a('0x64'),_0x169ce1['instanceUrl'],_0x570d62['id'])});break;default:logger['error'](_0x6d8a('0x5e'),'Salesforce\x20account\x20type\x20not\x20recognized');}})['catch'](function(_0xeaecb5){logger[_0x6d8a('0x59')]('[OUTBOUND]',JSON[_0x6d8a('0x5a')](_0xeaecb5));});};exports[_0x6d8a('0x65')]=function(_0x3091a0,_0x191db0,_0x3a954d,_0x17050c,_0x8390a0,_0x52b737){var _0xde1823,_0x37129f,_0x4608db,_0x44fc9a;_0x52b737[_0x6d8a('0x47')]=intUtil[_0x6d8a('0x48')](_0x52b737[_0x6d8a('0x47')]);_0x52b737[_0x6d8a('0x40')]=intUtil[_0x6d8a('0x48')](_0x52b737[_0x6d8a('0x40')]);if(_0x8390a0&&_0x8390a0[_0x6d8a('0x49')]){logger[_0x6d8a('0x18')]('['+_0x191db0['lastevent']['toUpperCase']()+']',_0x6d8a('0x4b'));_0x191db0[_0x6d8a('0x4c')]=util[_0x6d8a('0x2a')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x52b737[_0x6d8a('0x47')],_0x191db0[_0x6d8a('0x4d')],md5(_0x191db0[_0x6d8a('0x4d')]));}else{_0x191db0[_0x6d8a('0x4c')]='';}return getConnection(_0x52b737)[_0x6d8a('0x15')](function(_0x20330c){_0x44fc9a=_0x20330c;if(!_[_0x6d8a('0x66')](_0x17050c)){return getUser(_0x52b737,_0x17050c[_0x6d8a('0x3a')],_0x44fc9a);}else{return getUser(_0x52b737,null,_0x44fc9a);}})[_0x6d8a('0x15')](function(_0x2589cb){_0xde1823=_0x2589cb;return getEndUser(_0x52b737,_0x3a954d,_0x191db0[_0x6d8a('0x67')],_0x191db0[_0x6d8a('0x4e')],_0x44fc9a);})[_0x6d8a('0x15')](function(_0x1f021){_0x37129f=_0x1f021;return getTicket(_0x52b737,_0xde1823,_0x37129f,_0x3a954d,_0x191db0,_0x3a954d['Fields'],_0x44fc9a);})[_0x6d8a('0x15')](function(_0x4b195b){_0x4608db=_0x4b195b;logger[_0x6d8a('0x18')]('['+_0x191db0[_0x6d8a('0x68')][_0x6d8a('0x69')]()+']\x20Ticket\x20%s\x20created.',_0x4608db['id']);logger[_0x6d8a('0x18')]('['+_0x191db0[_0x6d8a('0x68')][_0x6d8a('0x69')]()+_0x6d8a('0x6a'),_0x52b737[_0x6d8a('0x32')]);})[_0x6d8a('0x58')](function(_0x4ece60){logger[_0x6d8a('0x59')]('['+_0x191db0[_0x6d8a('0x68')][_0x6d8a('0x69')]()+']',JSON[_0x6d8a('0x5a')](_0x4ece60));});};