server/services/ami/trigger/integration/salesforce.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x2f22=['recordingFormat','none','[OUTBOUND]','destcalleridname','[OUTBOUND]\x20Ticket\x20%s\x20created.','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','lastevent','toUpperCase','calleridnum',']\x20Ticket\x20%s\x20created.','lodash','request-promise','moment','md5','jsforce','ioredis','./util','../../../../config/environment','../../../../config/logger','salesforce','redis','defaults','localhost','socket.io-emitter','emit','ticketType','Task','assign','utc','getString','Subjects','WhoId','Case','Descriptions','ContactId','sobject','create','isNil','validateEmail','find','execute','length','Email','info','Agent\x20%s\x20found.','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','identity','then','display_name','resolve','user_id','moduleSearch','contact_lead','Contact','Lead','contact','lead','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','Caller\x20-\x20%s','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','upperFirst','forEach','type','string','idField','content','toString','customVariable','Variable','name','toLowerCase','password','Connection','remoteUri','https://login.salesforce.com','clientId','clientSecret','username','Connection\x20established.','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','Fields','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','trigger:salesforce:display','newTab','trigger:browser:url','%s/%s/e','instanceUrl','error','catch','stringify','outbound'];(function(_0x275621,_0x524302){var _0x2ad056=function(_0x1e962f){while(--_0x1e962f){_0x275621['push'](_0x275621['shift']());}};_0x2ad056(++_0x524302);}(_0x2f22,0x156));var _0x22f2=function(_0x3ab51d,_0x2fa01d){_0x3ab51d=_0x3ab51d-0x0;var _0x29a04e=_0x2f22[_0x3ab51d];return _0x29a04e;};'use strict';var _=require(_0x22f2('0x0'));var rp=require(_0x22f2('0x1'));var moment=require(_0x22f2('0x2'));var BPromise=require('bluebird');var md5=require(_0x22f2('0x3'));var jsforce=require(_0x22f2('0x4'));var util=require('util');var Redis=require(_0x22f2('0x5'));var intUtil=require(_0x22f2('0x6'));var config=require(_0x22f2('0x7'));var logger=require(_0x22f2('0x8'))(_0x22f2('0x9'));config[_0x22f2('0xa')]=_[_0x22f2('0xb')](config['redis'],{'host':_0x22f2('0xc'),'port':0x18eb});var io=require(_0x22f2('0xd'))(new Redis(config[_0x22f2('0xa')]));function emit(_0x19b85c,_0x574d13,_0x1a3e52){io['to'](_0x19b85c)[_0x22f2('0xe')](_0x574d13,_0x1a3e52);}function getTicket(_0x56e4f4,_0x406448,_0x1f67aa,_0x114ef1,_0x1ccb55,_0x302b40,_0x468ce1,_0x2857cf){var _0x26b249={};if(_0x114ef1[_0x22f2('0xf')]===_0x22f2('0x10')){_0x26b249=Object[_0x22f2('0x11')]({},{'OwnerId':_0x406448['id'],'ActivityDate':moment[_0x22f2('0x12')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x22f2('0x13')](_0x114ef1[_0x22f2('0x14')],_0x1ccb55,'\x20'),'Description':intUtil[_0x22f2('0x13')](_0x114ef1['Descriptions'],_0x1ccb55,'\x0a')},getCustomFields(_0x302b40,_0x1ccb55));if(_0x1f67aa){_0x26b249[_0x22f2('0x15')]=_0x1f67aa['id'];}}else if(_0x114ef1[_0x22f2('0xf')]===_0x22f2('0x16')){_0x26b249=Object[_0x22f2('0x11')]({},{'OwnerId':_0x406448['id'],'Subject':intUtil[_0x22f2('0x13')](_0x114ef1['Subjects'],_0x1ccb55,'\x20'),'Description':intUtil['getString'](_0x114ef1[_0x22f2('0x17')],_0x1ccb55,'\x0a')},getCustomFields(_0x302b40,_0x1ccb55));if(_0x1f67aa){_0x26b249[_0x22f2('0x18')]=_0x1f67aa['id'];}}return _0x468ce1[_0x22f2('0x19')](_0x114ef1['ticketType'])[_0x22f2('0x1a')](_0x26b249);}function getUser(_0x488baf,_0x121914,_0x3bd647){if(!_[_0x22f2('0x1b')](_0x121914)&&intUtil[_0x22f2('0x1c')](_0x121914)){var _0x18c874={'Email':_0x121914};var _0x1aa78d={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x3bd647['sobject']('User')[_0x22f2('0x1d')](_0x18c874,_0x1aa78d)[_0x22f2('0x1e')]()['then'](function(_0x17ebd7){if(_0x17ebd7[_0x22f2('0x1f')]){var _0x35ab89=_[_0x22f2('0x1d')](_0x17ebd7,function(_0x382fa7){return _0x382fa7[_0x22f2('0x20')]===_0x121914;});if(_0x35ab89){logger[_0x22f2('0x21')](_0x22f2('0x22'),_0x121914);return BPromise['resolve']({'id':_0x35ab89['Id'],'name':_0x35ab89[_0x22f2('0x23')]});}}else{logger[_0x22f2('0x21')](_0x22f2('0x24'),_0x121914);return _0x3bd647[_0x22f2('0x25')]()[_0x22f2('0x26')](function(_0x49c4e5){return BPromise['resolve']({'id':_0x49c4e5['user_id'],'name':_0x49c4e5[_0x22f2('0x27')]});});}});}else{logger[_0x22f2('0x21')](_0x22f2('0x24'),_0x121914);return _0x3bd647[_0x22f2('0x25')]()[_0x22f2('0x26')](function(_0x4f540c){return BPromise[_0x22f2('0x28')]({'id':_0x4f540c[_0x22f2('0x29')],'name':_0x4f540c['display_name']});});}}function getEndUser(_0x41eb3d,_0x5a3a33,_0xb43c6c,_0x544bc8,_0x5747fa){var _0x5a448b={'Phone':_0x544bc8};var _0x4673d0={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x22f2('0x28')]()[_0x22f2('0x26')](function(){if(_0x5a3a33[_0x22f2('0xf')]===_0x22f2('0x10')){logger['info']('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x544bc8,_0x5a3a33[_0x22f2('0x2a')]);switch(_0x5a3a33[_0x22f2('0x2a')]){case _0x22f2('0x2b'):return _0x5747fa[_0x22f2('0x19')](_0x22f2('0x2c'))[_0x22f2('0x1d')](_0x5a448b,_0x4673d0)[_0x22f2('0x1e')]()['then'](function(_0xd5db46){if(_0xd5db46&&_0xd5db46[_0x22f2('0x1f')]){return _0xd5db46;}else{return _0x5747fa[_0x22f2('0x19')](_0x22f2('0x2d'))[_0x22f2('0x1d')](_0x5a448b,_0x4673d0);}});case _0x22f2('0x2e'):return _0x5747fa[_0x22f2('0x19')]('Contact')[_0x22f2('0x1d')](_0x5a448b,_0x4673d0)[_0x22f2('0x1e')]();case _0x22f2('0x2f'):return _0x5747fa[_0x22f2('0x19')](_0x22f2('0x2d'))[_0x22f2('0x1d')](_0x5a448b,_0x4673d0);default:return null;}}else if(_0x5a3a33[_0x22f2('0xf')]==='Case'){logger[_0x22f2('0x21')]('Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.',_0x544bc8,'contact');return _0x5747fa[_0x22f2('0x19')](_0x22f2('0x2c'))[_0x22f2('0x1d')](_0x5a448b,_0x4673d0)[_0x22f2('0x1e')]();}})[_0x22f2('0x26')](function(_0x3997da){if(_0x3997da&&_0x3997da[_0x22f2('0x1f')]){var _0x43bdcb=_[_0x22f2('0x1d')](_0x3997da,function(_0x274e02){return _0x274e02[_0x22f2('0x30')]===_0x544bc8;});if(_0x43bdcb){return BPromise[_0x22f2('0x28')]({'id':_0x43bdcb['Id'],'name':_0x43bdcb[_0x22f2('0x23')],'phone':_0x43bdcb['Phone']});}}})[_0x22f2('0x26')](function(_0x336024){if(_0x336024){logger[_0x22f2('0x21')](_0x22f2('0x31'),_0x544bc8);return BPromise[_0x22f2('0x28')](_0x336024);}else{logger[_0x22f2('0x21')](_0x22f2('0x32'),_0x544bc8);var _0x390927={'LastName':_0xb43c6c!==_0x22f2('0x33')?_0xb43c6c:util[_0x22f2('0x34')](_0x22f2('0x35'),_0x544bc8),'Phone':_0x544bc8};if(_0x5a3a33['moduleCreate']){if(_0x5a3a33[_0x22f2('0x36')]==='contact'){logger[_0x22f2('0x21')](_0x22f2('0x37'),_0x544bc8,_0x5a3a33[_0x22f2('0x36')]);}else if(_0x5a3a33[_0x22f2('0x36')]===_0x22f2('0x2f')&&_0x5a3a33[_0x22f2('0xf')]===_0x22f2('0x10')){logger[_0x22f2('0x21')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x544bc8,_0x5a3a33['moduleCreate']);_0x390927['Company']='No\x20Company';}else{return null;}}return _0x5747fa[_0x22f2('0x19')](_[_0x22f2('0x38')](_0x5a3a33[_0x22f2('0x36')]))[_0x22f2('0x1a')](_0x390927);}});}function getCustomFields(_0xee71a1,_0x223473){var _0x4e4365={};if(_0xee71a1[_0x22f2('0x1f')]>0x0){_[_0x22f2('0x39')](_0xee71a1,function(_0x52f394){if(_0x52f394[_0x22f2('0x3a')]===_0x22f2('0x3b')&&_0x52f394['idField']){_0x4e4365[_0x52f394[_0x22f2('0x3c')]]=_0x52f394[_0x22f2('0x3d')][_0x22f2('0x3e')]();}else if(_0x52f394[_0x22f2('0x3a')]==='variable'&&_0x52f394['variableName']&&_0x52f394[_0x22f2('0x3c')]){_0x223473[_0x52f394['variableName']]&&(_0x4e4365[_0x52f394[_0x22f2('0x3c')]]=_0x223473[_0x52f394['variableName']]['toString']());}else if(_0x52f394[_0x22f2('0x3a')]===_0x22f2('0x3f')&&_0x52f394[_0x22f2('0x40')]&&_0x52f394[_0x22f2('0x40')]['name']&&_0x52f394['idField']){_0x223473[_0x52f394['Variable'][_0x22f2('0x41')][_0x22f2('0x42')]()]&&(_0x4e4365[_0x52f394[_0x22f2('0x3c')]]=_0x223473[_0x52f394[_0x22f2('0x40')]['name'][_0x22f2('0x42')]()][_0x22f2('0x3e')]());}});}return _0x4e4365;}function getConnection(_0x3d4480){var _0x345781=_0x3d4480[_0x22f2('0x43')]['concat'](_0x3d4480['securityToken']);var _0x4ece5d=new jsforce[(_0x22f2('0x44'))]({'oauth2':{'loginUrl':_0x3d4480[_0x22f2('0x45')]||_0x22f2('0x46'),'clientId':_0x3d4480[_0x22f2('0x47')],'clientSecret':_0x3d4480[_0x22f2('0x48')]}});return _0x4ece5d['login'](_0x3d4480[_0x22f2('0x49')],_0x345781)[_0x22f2('0x26')](function(){logger[_0x22f2('0x21')](_0x22f2('0x4a'));return _0x4ece5d;});}exports[_0x22f2('0x4b')]=function(_0x4ce96b,_0x2ea50c,_0x12079a,_0x1be9a9,_0x3e53bf,_0x3a2d7f){var _0x566bbf,_0x5a1311,_0x1e0d2b,_0x4625e9;_0x3a2d7f['serverUrl']=intUtil[_0x22f2('0x4c')](_0x3a2d7f[_0x22f2('0x4d')]);_0x3a2d7f[_0x22f2('0x45')]=intUtil['stripTrailingSlash'](_0x3a2d7f[_0x22f2('0x45')]);if(_0x3e53bf&&_0x3e53bf[_0x22f2('0x4e')]){logger[_0x22f2('0x21')](_0x22f2('0x4f'),_0x22f2('0x50'));_0x2ea50c[_0x22f2('0x51')]=util[_0x22f2('0x34')](_0x22f2('0x52'),_0x3a2d7f[_0x22f2('0x4d')],_0x2ea50c[_0x22f2('0x53')],md5(_0x2ea50c[_0x22f2('0x53')]));}else{_0x2ea50c[_0x22f2('0x51')]='';}return getConnection(_0x3a2d7f)['then'](function(_0x122b03){_0x4625e9=_0x122b03;return getUser(_0x3a2d7f,_0x1be9a9['email'],_0x4625e9);})[_0x22f2('0x26')](function(_0x3e9aa0){_0x566bbf=_0x3e9aa0;return getEndUser(_0x3a2d7f,_0x12079a,_0x2ea50c[_0x22f2('0x54')],_0x2ea50c['calleridnum'],_0x4625e9);})[_0x22f2('0x26')](function(_0x282f95){_0x5a1311=_0x282f95;return getTicket(_0x3a2d7f,_0x566bbf,_0x5a1311,_0x12079a,_0x2ea50c,_0x12079a[_0x22f2('0x55')],_0x4625e9,_0x22f2('0x4b'));})[_0x22f2('0x26')](function(_0x294c7f){_0x1e0d2b=_0x294c7f;logger[_0x22f2('0x21')]('[QUEUE]\x20Ticket\x20%s\x20created',_0x1e0d2b['id']);logger[_0x22f2('0x21')](_0x22f2('0x56'),_0x1e0d2b['id'],_0x1be9a9['name'],_0x3a2d7f[_0x22f2('0x3a')]);switch(_0x3a2d7f['type']){case _0x22f2('0x57'):emit(util[_0x22f2('0x34')](_0x22f2('0x58'),_0x1be9a9[_0x22f2('0x41')]),_0x22f2('0x59'),{'recordId':_0x1e0d2b['id']});break;case _0x22f2('0x5a'):emit(util[_0x22f2('0x34')]('user:%s',_0x1be9a9[_0x22f2('0x41')]),_0x22f2('0x5b'),{'uri':util[_0x22f2('0x34')](_0x22f2('0x5c'),_0x4625e9[_0x22f2('0x5d')],_0x1e0d2b['id'])});break;default:logger[_0x22f2('0x5e')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})[_0x22f2('0x5f')](function(_0x504438){logger[_0x22f2('0x5e')](_0x22f2('0x4f'),JSON[_0x22f2('0x60')](_0x504438));});};exports[_0x22f2('0x61')]=function(_0x433030,_0x5bab10,_0x1efd67,_0x41a8e4,_0x4a2a2c,_0x3b87e5,_0x18a20a){var _0x25e0b9,_0x451fb0,_0x3e6ca3,_0x158192;_0x3b87e5[_0x22f2('0x4d')]=intUtil[_0x22f2('0x4c')](_0x3b87e5[_0x22f2('0x4d')]);_0x3b87e5['remoteUri']=intUtil[_0x22f2('0x4c')](_0x3b87e5['remoteUri']);if(_0x18a20a&&_0x18a20a[_0x22f2('0x62')]&&_0x18a20a[_0x22f2('0x62')]!==_0x22f2('0x63')){logger[_0x22f2('0x21')](_0x22f2('0x64'),'Recording\x20is\x20enabled!');_0x5bab10[_0x22f2('0x51')]=util[_0x22f2('0x34')](_0x22f2('0x52'),_0x3b87e5[_0x22f2('0x4d')],_0x5bab10[_0x22f2('0x53')],md5(_0x5bab10[_0x22f2('0x53')]));}return getConnection(_0x3b87e5)[_0x22f2('0x26')](function(_0x24573a){_0x158192=_0x24573a;return getUser(_0x3b87e5,_0x41a8e4['email'],_0x158192);})[_0x22f2('0x26')](function(_0x930e36){_0x25e0b9=_0x930e36;return getEndUser(_0x3b87e5,_0x1efd67,_0x5bab10[_0x22f2('0x65')],_0x5bab10['destcalleridnum'],_0x158192);})[_0x22f2('0x26')](function(_0x5ca762){_0x451fb0=_0x5ca762;return getTicket(_0x3b87e5,_0x25e0b9,_0x451fb0,_0x1efd67,_0x5bab10,_0x1efd67['Fields'],_0x158192,_0x22f2('0x61'));})[_0x22f2('0x26')](function(_0x91247f){_0x3e6ca3=_0x91247f;logger[_0x22f2('0x21')](_0x22f2('0x66'),_0x3e6ca3['id']);logger[_0x22f2('0x21')](_0x22f2('0x67'),_0x3e6ca3['id'],_0x41a8e4[_0x22f2('0x41')],_0x3b87e5['type']);switch(_0x3b87e5[_0x22f2('0x3a')]){case'integrationTab':emit(util[_0x22f2('0x34')](_0x22f2('0x58'),_0x41a8e4[_0x22f2('0x41')]),_0x22f2('0x59'),{'recordId':_0x3e6ca3['id']});break;case _0x22f2('0x5a'):emit(util[_0x22f2('0x34')]('user:%s',_0x41a8e4[_0x22f2('0x41')]),_0x22f2('0x5b'),{'uri':util[_0x22f2('0x34')]('%s/%s/e',_0x158192[_0x22f2('0x5d')],_0x3e6ca3['id'])});break;default:logger[_0x22f2('0x5e')](_0x22f2('0x64'),_0x22f2('0x68'));}})[_0x22f2('0x5f')](function(_0x104c94){logger[_0x22f2('0x5e')](_0x22f2('0x64'),JSON[_0x22f2('0x60')](_0x104c94));});};exports[_0x22f2('0x69')]=function(_0x24b692,_0x5985b7,_0x1d2e2c,_0x4e9647,_0x34d282,_0x4fdad2){var _0x5dae76,_0x37ce8e,_0x316854,_0x16a75;_0x4fdad2['serverUrl']=intUtil[_0x22f2('0x4c')](_0x4fdad2['serverUrl']);_0x4fdad2[_0x22f2('0x45')]=intUtil[_0x22f2('0x4c')](_0x4fdad2[_0x22f2('0x45')]);if(_0x34d282&&_0x34d282[_0x22f2('0x4e')]){logger[_0x22f2('0x21')]('['+_0x5985b7[_0x22f2('0x6a')][_0x22f2('0x6b')]()+']',_0x22f2('0x50'));_0x5985b7[_0x22f2('0x51')]=util['format'](_0x22f2('0x52'),_0x4fdad2[_0x22f2('0x4d')],_0x5985b7[_0x22f2('0x53')],md5(_0x5985b7[_0x22f2('0x53')]));}else{_0x5985b7[_0x22f2('0x51')]='';}return getConnection(_0x4fdad2)[_0x22f2('0x26')](function(_0x5eb824){_0x16a75=_0x5eb824;if(!_['isNil'](_0x4e9647)){return getUser(_0x4fdad2,_0x4e9647[_0x22f2('0x41')],_0x16a75);}else{return getUser(_0x4fdad2,null,_0x16a75);}})[_0x22f2('0x26')](function(_0x1d45b4){_0x5dae76=_0x1d45b4;return getEndUser(_0x4fdad2,_0x1d2e2c,_0x5985b7[_0x22f2('0x54')],_0x5985b7[_0x22f2('0x6c')],_0x16a75);})[_0x22f2('0x26')](function(_0x345488){_0x37ce8e=_0x345488;return getTicket(_0x4fdad2,_0x5dae76,_0x37ce8e,_0x1d2e2c,_0x5985b7,_0x1d2e2c[_0x22f2('0x55')],_0x16a75);})[_0x22f2('0x26')](function(_0x400ac6){_0x316854=_0x400ac6;logger[_0x22f2('0x21')]('['+_0x5985b7[_0x22f2('0x6a')][_0x22f2('0x6b')]()+_0x22f2('0x6d'),_0x316854['id']);logger[_0x22f2('0x21')]('['+_0x5985b7['lastevent'][_0x22f2('0x6b')]()+']\x20Integration\x20account\x20type\x20%s.',_0x4fdad2[_0x22f2('0x3a')]);})['catch'](function(_0x4f9d08){logger[_0x22f2('0x5e')]('['+_0x5985b7['lastevent']['toUpperCase']()+']',JSON[_0x22f2('0x60')](_0x4f9d08));});};