e5e3ca16e20b1c65c8fe256a8808c139c0ec9b72
[motion2.git] / server / services / ami / trigger / integration / salesforce.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xbc00=['[QUEUE]\x20Ticket\x20%s\x20created','[QUEUE]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','integrationTab','user:%s','newTab','%s/%s/e','instanceUrl','error','catch','stringify','outbound','stripTrailingSlash','recordingFormat','none','Recording\x20is\x20enabled!','email','destcalleridname','destcalleridnum','Fields','[OUTBOUND]\x20Displaying\x20ticket\x20%s\x20to\x20agent\x20%s.\x20Integration\x20account\x20type\x20%s.','trigger:salesforce:display','trigger:browser:url','[OUTBOUND]','Salesforce\x20account\x20type\x20not\x20recognized','unmanaged','lastevent','toUpperCase',']\x20Ticket\x20%s\x20created.','lodash','request-promise','moment','bluebird','util','ioredis','./util','redis','defaults','localhost','socket.io-emitter','emit','ticketType','utc','getString','Subjects','Descriptions','WhoId','assign','ContactId','create','isNil','validateEmail','sobject','User','find','execute','info','resolve','Name','Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.','then','user_id','display_name','identity','Task','Searching\x20enduser\x20with\x20phone\x20%s.\x20Serching\x20method\x20used\x20%s.','moduleSearch','contact_lead','Contact','length','Lead','contact','lead','Case','Phone','Enduser\x20with\x20phone\x20%s\x20found.','Enduser\x20with\x20phone\x20%s\x20not\x20found.','<unknown>','format','moduleCreate','Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.','Company','No\x20Company','upperFirst','forEach','type','string','idField','toString','variable','variableName','customVariable','name','Variable','toLowerCase','password','concat','securityToken','Connection','https://login.salesforce.com','clientId','clientSecret','Connection\x20established.','serverUrl','remoteUri','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','calleridnum'];(function(_0x46ae5a,_0x2a38d0){var _0x434986=function(_0x22735d){while(--_0x22735d){_0x46ae5a['push'](_0x46ae5a['shift']());}};_0x434986(++_0x2a38d0);}(_0xbc00,0x8a));var _0x0bc0=function(_0x469a3c,_0x5ebc10){_0x469a3c=_0x469a3c-0x0;var _0x968f4=_0xbc00[_0x469a3c];return _0x968f4;};'use strict';var _=require(_0x0bc0('0x0'));var rp=require(_0x0bc0('0x1'));var moment=require(_0x0bc0('0x2'));var BPromise=require(_0x0bc0('0x3'));var md5=require('md5');var jsforce=require('jsforce');var util=require(_0x0bc0('0x4'));var Redis=require(_0x0bc0('0x5'));var intUtil=require(_0x0bc0('0x6'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')('salesforce');config[_0x0bc0('0x7')]=_[_0x0bc0('0x8')](config[_0x0bc0('0x7')],{'host':_0x0bc0('0x9'),'port':0x18eb});var io=require(_0x0bc0('0xa'))(new Redis(config[_0x0bc0('0x7')]));function emit(_0x31d425,_0x301939,_0x449871){io['to'](_0x31d425)[_0x0bc0('0xb')](_0x301939,_0x449871);}function getTicket(_0x584041,_0xf14855,_0x323a83,_0x39d24e,_0x59d110,_0x24d21b,_0x3ca19b,_0x22fcb4){var _0x1147e9={};if(_0x39d24e[_0x0bc0('0xc')]==='Task'){_0x1147e9=Object['assign']({},{'OwnerId':_0xf14855['id'],'ActivityDate':moment[_0x0bc0('0xd')](),'IsReminderSet':![],'IsRecurrence':![],'Subject':intUtil[_0x0bc0('0xe')](_0x39d24e[_0x0bc0('0xf')],_0x59d110,'\x20'),'Description':intUtil['getString'](_0x39d24e[_0x0bc0('0x10')],_0x59d110,'\x0a')},getCustomFields(_0x24d21b,_0x59d110));if(_0x323a83){_0x1147e9[_0x0bc0('0x11')]=_0x323a83['id'];}}else if(_0x39d24e[_0x0bc0('0xc')]==='Case'){_0x1147e9=Object[_0x0bc0('0x12')]({},{'OwnerId':_0xf14855['id'],'Subject':intUtil[_0x0bc0('0xe')](_0x39d24e[_0x0bc0('0xf')],_0x59d110,'\x20'),'Description':intUtil[_0x0bc0('0xe')](_0x39d24e[_0x0bc0('0x10')],_0x59d110,'\x0a')},getCustomFields(_0x24d21b,_0x59d110));if(_0x323a83){_0x1147e9[_0x0bc0('0x13')]=_0x323a83['id'];}}return _0x3ca19b['sobject'](_0x39d24e['ticketType'])[_0x0bc0('0x14')](_0x1147e9);}function getUser(_0x39b796,_0x4ceb1e,_0x139e75){if(!_[_0x0bc0('0x15')](_0x4ceb1e)&&intUtil[_0x0bc0('0x16')](_0x4ceb1e)){var _0x590c2a={'Email':_0x4ceb1e};var _0x485702={'Id':!![],'Username':!![],'Name':!![],'Email':!![]};return _0x139e75[_0x0bc0('0x17')](_0x0bc0('0x18'))[_0x0bc0('0x19')](_0x590c2a,_0x485702)[_0x0bc0('0x1a')]()['then'](function(_0x2bb521){if(_0x2bb521['length']){var _0x5c784b=_[_0x0bc0('0x19')](_0x2bb521,function(_0x5c8109){return _0x5c8109['Email']===_0x4ceb1e;});if(_0x5c784b){logger[_0x0bc0('0x1b')]('Agent\x20%s\x20found.',_0x4ceb1e);return BPromise[_0x0bc0('0x1c')]({'id':_0x5c784b['Id'],'name':_0x5c784b[_0x0bc0('0x1d')]});}}else{logger[_0x0bc0('0x1b')](_0x0bc0('0x1e'),_0x4ceb1e);return _0x139e75['identity']()[_0x0bc0('0x1f')](function(_0x3b7965){return BPromise['resolve']({'id':_0x3b7965[_0x0bc0('0x20')],'name':_0x3b7965[_0x0bc0('0x21')]});});}});}else{logger['info']('Agent\x20%s\x20not\x20found.\x20Switch\x20to\x20the\x20admin\x20account.',_0x4ceb1e);return _0x139e75[_0x0bc0('0x22')]()[_0x0bc0('0x1f')](function(_0x190eeb){return BPromise['resolve']({'id':_0x190eeb[_0x0bc0('0x20')],'name':_0x190eeb[_0x0bc0('0x21')]});});}}function getEndUser(_0x23089c,_0x512d17,_0x49615c,_0x261831,_0x7a2061){var _0x23a324={'Phone':_0x261831};var _0x1074e1={'Id':!![],'Name':!![],'Phone':!![]};return BPromise[_0x0bc0('0x1c')]()[_0x0bc0('0x1f')](function(){if(_0x512d17[_0x0bc0('0xc')]===_0x0bc0('0x23')){logger['info'](_0x0bc0('0x24'),_0x261831,_0x512d17[_0x0bc0('0x25')]);switch(_0x512d17['moduleSearch']){case _0x0bc0('0x26'):return _0x7a2061[_0x0bc0('0x17')](_0x0bc0('0x27'))[_0x0bc0('0x19')](_0x23a324,_0x1074e1)[_0x0bc0('0x1a')]()[_0x0bc0('0x1f')](function(_0x190675){if(_0x190675&&_0x190675[_0x0bc0('0x28')]){return _0x190675;}else{return _0x7a2061['sobject'](_0x0bc0('0x29'))[_0x0bc0('0x19')](_0x23a324,_0x1074e1);}});case _0x0bc0('0x2a'):return _0x7a2061[_0x0bc0('0x17')](_0x0bc0('0x27'))['find'](_0x23a324,_0x1074e1)[_0x0bc0('0x1a')]();case _0x0bc0('0x2b'):return _0x7a2061['sobject'](_0x0bc0('0x29'))[_0x0bc0('0x19')](_0x23a324,_0x1074e1);default:return null;}}else if(_0x512d17[_0x0bc0('0xc')]===_0x0bc0('0x2c')){logger[_0x0bc0('0x1b')](_0x0bc0('0x24'),_0x261831,'contact');return _0x7a2061['sobject'](_0x0bc0('0x27'))['find'](_0x23a324,_0x1074e1)[_0x0bc0('0x1a')]();}})['then'](function(_0x2c761c){if(_0x2c761c&&_0x2c761c[_0x0bc0('0x28')]){var _0x1decaa=_[_0x0bc0('0x19')](_0x2c761c,function(_0x1d0f39){return _0x1d0f39[_0x0bc0('0x2d')]===_0x261831;});if(_0x1decaa){return BPromise[_0x0bc0('0x1c')]({'id':_0x1decaa['Id'],'name':_0x1decaa['Name'],'phone':_0x1decaa[_0x0bc0('0x2d')]});}}})[_0x0bc0('0x1f')](function(_0x1aadee){if(_0x1aadee){logger[_0x0bc0('0x1b')](_0x0bc0('0x2e'),_0x261831);return BPromise['resolve'](_0x1aadee);}else{logger[_0x0bc0('0x1b')](_0x0bc0('0x2f'),_0x261831);var _0x1744d8={'LastName':_0x49615c!==_0x0bc0('0x30')?_0x49615c:util[_0x0bc0('0x31')]('Caller\x20-\x20%s',_0x261831),'Phone':_0x261831};if(_0x512d17[_0x0bc0('0x32')]){if(_0x512d17['moduleCreate']===_0x0bc0('0x2a')){logger['info'](_0x0bc0('0x33'),_0x261831,_0x512d17[_0x0bc0('0x32')]);}else if(_0x512d17[_0x0bc0('0x32')]==='lead'&&_0x512d17[_0x0bc0('0xc')]===_0x0bc0('0x23')){logger[_0x0bc0('0x1b')]('Enduser\x20with\x20phone\x20%s.\x20Creating\x20method\x20used\x20%s.',_0x261831,_0x512d17[_0x0bc0('0x32')]);_0x1744d8[_0x0bc0('0x34')]=_0x0bc0('0x35');}else{return null;}}return _0x7a2061[_0x0bc0('0x17')](_[_0x0bc0('0x36')](_0x512d17[_0x0bc0('0x32')]))['create'](_0x1744d8);}});}function getCustomFields(_0xd9b5dc,_0x2a60f2){var _0x2503e5={};if(_0xd9b5dc[_0x0bc0('0x28')]>0x0){_[_0x0bc0('0x37')](_0xd9b5dc,function(_0x5bcd0b){if(_0x5bcd0b[_0x0bc0('0x38')]===_0x0bc0('0x39')&&_0x5bcd0b['idField']){_0x2503e5[_0x5bcd0b[_0x0bc0('0x3a')]]=_0x5bcd0b['content'][_0x0bc0('0x3b')]();}else if(_0x5bcd0b[_0x0bc0('0x38')]===_0x0bc0('0x3c')&&_0x5bcd0b[_0x0bc0('0x3d')]&&_0x5bcd0b['idField']){_0x2a60f2[_0x5bcd0b[_0x0bc0('0x3d')]]&&(_0x2503e5[_0x5bcd0b[_0x0bc0('0x3a')]]=_0x2a60f2[_0x5bcd0b[_0x0bc0('0x3d')]][_0x0bc0('0x3b')]());}else if(_0x5bcd0b[_0x0bc0('0x38')]===_0x0bc0('0x3e')&&_0x5bcd0b['Variable']&&_0x5bcd0b['Variable'][_0x0bc0('0x3f')]&&_0x5bcd0b[_0x0bc0('0x3a')]){_0x2a60f2[_0x5bcd0b[_0x0bc0('0x40')][_0x0bc0('0x3f')]['toLowerCase']()]&&(_0x2503e5[_0x5bcd0b['idField']]=_0x2a60f2[_0x5bcd0b[_0x0bc0('0x40')][_0x0bc0('0x3f')][_0x0bc0('0x41')]()]['toString']());}});}return _0x2503e5;}function getConnection(_0x10cb91){var _0x47ff64=_0x10cb91[_0x0bc0('0x42')][_0x0bc0('0x43')](_0x10cb91[_0x0bc0('0x44')]);var _0x5f4b0a=new jsforce[(_0x0bc0('0x45'))]({'oauth2':{'loginUrl':_0x10cb91['remoteUri']||_0x0bc0('0x46'),'clientId':_0x10cb91[_0x0bc0('0x47')],'clientSecret':_0x10cb91[_0x0bc0('0x48')]}});return _0x5f4b0a['login'](_0x10cb91['username'],_0x47ff64)[_0x0bc0('0x1f')](function(){logger[_0x0bc0('0x1b')](_0x0bc0('0x49'));return _0x5f4b0a;});}exports['queue']=function(_0x54bf71,_0x13a39e,_0x3db814,_0x33ccb0,_0x30344d,_0x46d60d){var _0x3a62c4,_0x46626f,_0x913405,_0xf03f42;_0x46d60d[_0x0bc0('0x4a')]=intUtil['stripTrailingSlash'](_0x46d60d[_0x0bc0('0x4a')]);_0x46d60d[_0x0bc0('0x4b')]=intUtil['stripTrailingSlash'](_0x46d60d['remoteUri']);if(_0x30344d&&_0x30344d[_0x0bc0('0x4c')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x13a39e[_0x0bc0('0x4d')]=util[_0x0bc0('0x31')](_0x0bc0('0x4e'),_0x46d60d[_0x0bc0('0x4a')],_0x13a39e[_0x0bc0('0x4f')],md5(_0x13a39e[_0x0bc0('0x4f')]));}else{_0x13a39e[_0x0bc0('0x4d')]='';}return getConnection(_0x46d60d)['then'](function(_0x2fa403){_0xf03f42=_0x2fa403;return getUser(_0x46d60d,_0x33ccb0['email'],_0xf03f42);})[_0x0bc0('0x1f')](function(_0x1e1c14){_0x3a62c4=_0x1e1c14;return getEndUser(_0x46d60d,_0x3db814,_0x13a39e[_0x0bc0('0x50')],_0x13a39e[_0x0bc0('0x51')],_0xf03f42);})[_0x0bc0('0x1f')](function(_0x1bd149){_0x46626f=_0x1bd149;return getTicket(_0x46d60d,_0x3a62c4,_0x46626f,_0x3db814,_0x13a39e,_0x3db814['Fields'],_0xf03f42,'queue');})[_0x0bc0('0x1f')](function(_0x41e815){_0x913405=_0x41e815;logger[_0x0bc0('0x1b')](_0x0bc0('0x52'),_0x913405['id']);logger['info'](_0x0bc0('0x53'),_0x913405['id'],_0x33ccb0['name'],_0x46d60d[_0x0bc0('0x38')]);switch(_0x46d60d['type']){case _0x0bc0('0x54'):emit(util[_0x0bc0('0x31')](_0x0bc0('0x55'),_0x33ccb0[_0x0bc0('0x3f')]),'trigger:salesforce:display',{'recordId':_0x913405['id']});break;case _0x0bc0('0x56'):emit(util[_0x0bc0('0x31')](_0x0bc0('0x55'),_0x33ccb0[_0x0bc0('0x3f')]),'trigger:browser:url',{'uri':util[_0x0bc0('0x31')](_0x0bc0('0x57'),_0xf03f42[_0x0bc0('0x58')],_0x913405['id'])});break;default:logger[_0x0bc0('0x59')]('[QUEUE]\x20Salesforce\x20account\x20type\x20not\x20recognized.');}})[_0x0bc0('0x5a')](function(_0x2d5e4a){logger[_0x0bc0('0x59')]('[QUEUE]',JSON[_0x0bc0('0x5b')](_0x2d5e4a));});};exports[_0x0bc0('0x5c')]=function(_0x1962d9,_0x50180b,_0x3dda6a,_0x2a180e,_0x2b523c,_0x42cc34,_0x406695){var _0x217087,_0x476c1f,_0x3419ad,_0x32dbb4;_0x42cc34[_0x0bc0('0x4a')]=intUtil[_0x0bc0('0x5d')](_0x42cc34[_0x0bc0('0x4a')]);_0x42cc34[_0x0bc0('0x4b')]=intUtil[_0x0bc0('0x5d')](_0x42cc34[_0x0bc0('0x4b')]);if(_0x406695&&_0x406695[_0x0bc0('0x5e')]&&_0x406695[_0x0bc0('0x5e')]!==_0x0bc0('0x5f')){logger['info']('[OUTBOUND]',_0x0bc0('0x60'));_0x50180b[_0x0bc0('0x4d')]=util[_0x0bc0('0x31')](_0x0bc0('0x4e'),_0x42cc34[_0x0bc0('0x4a')],_0x50180b['uniqueid'],md5(_0x50180b['uniqueid']));}return getConnection(_0x42cc34)['then'](function(_0x45df8a){_0x32dbb4=_0x45df8a;return getUser(_0x42cc34,_0x2a180e[_0x0bc0('0x61')],_0x32dbb4);})[_0x0bc0('0x1f')](function(_0xfa2a23){_0x217087=_0xfa2a23;return getEndUser(_0x42cc34,_0x3dda6a,_0x50180b[_0x0bc0('0x62')],_0x50180b[_0x0bc0('0x63')],_0x32dbb4);})[_0x0bc0('0x1f')](function(_0x234d7c){_0x476c1f=_0x234d7c;return getTicket(_0x42cc34,_0x217087,_0x476c1f,_0x3dda6a,_0x50180b,_0x3dda6a[_0x0bc0('0x64')],_0x32dbb4,_0x0bc0('0x5c'));})[_0x0bc0('0x1f')](function(_0x342019){_0x3419ad=_0x342019;logger['info']('[OUTBOUND]\x20Ticket\x20%s\x20created.',_0x3419ad['id']);logger[_0x0bc0('0x1b')](_0x0bc0('0x65'),_0x3419ad['id'],_0x2a180e[_0x0bc0('0x3f')],_0x42cc34['type']);switch(_0x42cc34[_0x0bc0('0x38')]){case _0x0bc0('0x54'):emit(util['format'](_0x0bc0('0x55'),_0x2a180e['name']),_0x0bc0('0x66'),{'recordId':_0x3419ad['id']});break;case'newTab':emit(util[_0x0bc0('0x31')](_0x0bc0('0x55'),_0x2a180e[_0x0bc0('0x3f')]),_0x0bc0('0x67'),{'uri':util[_0x0bc0('0x31')](_0x0bc0('0x57'),_0x32dbb4[_0x0bc0('0x58')],_0x3419ad['id'])});break;default:logger[_0x0bc0('0x59')](_0x0bc0('0x68'),_0x0bc0('0x69'));}})[_0x0bc0('0x5a')](function(_0x1bca4a){logger[_0x0bc0('0x59')](_0x0bc0('0x68'),JSON[_0x0bc0('0x5b')](_0x1bca4a));});};exports[_0x0bc0('0x6a')]=function(_0x35644c,_0x1e9c98,_0x150694,_0xdf16f3,_0x252bb1,_0x28b8ca){var _0x375b58,_0x2cf527,_0x32aeb6,_0x47a1bb;_0x28b8ca[_0x0bc0('0x4a')]=intUtil['stripTrailingSlash'](_0x28b8ca[_0x0bc0('0x4a')]);_0x28b8ca[_0x0bc0('0x4b')]=intUtil[_0x0bc0('0x5d')](_0x28b8ca[_0x0bc0('0x4b')]);if(_0x252bb1&&_0x252bb1[_0x0bc0('0x4c')]){logger['info']('['+_0x1e9c98[_0x0bc0('0x6b')][_0x0bc0('0x6c')]()+']',_0x0bc0('0x60'));_0x1e9c98['recordingURL']=util[_0x0bc0('0x31')](_0x0bc0('0x4e'),_0x28b8ca['serverUrl'],_0x1e9c98[_0x0bc0('0x4f')],md5(_0x1e9c98['uniqueid']));}else{_0x1e9c98[_0x0bc0('0x4d')]='';}return getConnection(_0x28b8ca)[_0x0bc0('0x1f')](function(_0x4e3fe3){_0x47a1bb=_0x4e3fe3;if(!_['isNil'](_0xdf16f3)){return getUser(_0x28b8ca,_0xdf16f3[_0x0bc0('0x3f')],_0x47a1bb);}else{return getUser(_0x28b8ca,null,_0x47a1bb);}})[_0x0bc0('0x1f')](function(_0x2c8f9c){_0x375b58=_0x2c8f9c;return getEndUser(_0x28b8ca,_0x150694,_0x1e9c98['calleridname'],_0x1e9c98[_0x0bc0('0x51')],_0x47a1bb);})[_0x0bc0('0x1f')](function(_0x567ffd){_0x2cf527=_0x567ffd;return getTicket(_0x28b8ca,_0x375b58,_0x2cf527,_0x150694,_0x1e9c98,_0x150694['Fields'],_0x47a1bb);})[_0x0bc0('0x1f')](function(_0x425ac0){_0x32aeb6=_0x425ac0;logger[_0x0bc0('0x1b')]('['+_0x1e9c98[_0x0bc0('0x6b')][_0x0bc0('0x6c')]()+_0x0bc0('0x6d'),_0x32aeb6['id']);logger[_0x0bc0('0x1b')]('['+_0x1e9c98['lastevent'][_0x0bc0('0x6c')]()+']\x20Integration\x20account\x20type\x20%s.',_0x28b8ca[_0x0bc0('0x38')]);})[_0x0bc0('0x5a')](function(_0x23ac74){logger['error']('['+_0x1e9c98[_0x0bc0('0x6b')][_0x0bc0('0x6c')]()+']',JSON['stringify'](_0x23ac74));});};