server/services/ami/trigger/integration/servicenow.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x2691=['outbound','callDirection','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','ticketId','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...','bluebird','md5','ioredis','./util','../../../../config/environment','servicenow','redis','localhost','socket.io-emitter','GET','then','length','adminId','result','sys_id','info','toUpperCase','catch','error','],\x20getUser\x20input\x20crm','sys_user?sysparm_query=email%3D','userEmail','active','true','userId','message',']\x20using\x20admin\x20profile','adminEmail','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','forEach','includes','string','picklist','type','nameField','toLowerCase','content','toString','idField','variable','customField','Variable','name',']\x20getTicket\x20input\x20crm','incident','getString','Descriptions',']\x20POST\x20incident\x20entity\x20schema','ticketNumber',']\x20getTicket\x20crm','POST','label','?sysparm_query=name%3D','Incident','Incident\x20-\x20','push','all','Tags','map','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','username','password','sysparm_limit=1','sysparm_display_value=true','stripTrailingSlash','remoteUri','serverUrl','%s/api/now/table/','email'];(function(_0x5d80ca,_0x1e59b1){var _0xb86b8=function(_0xc131cb){while(--_0xc131cb){_0x5d80ca['push'](_0x5d80ca['shift']());}};_0xb86b8(++_0x1e59b1);}(_0x2691,0x186));var _0x1269=function(_0x4e269c,_0x12fca5){_0x4e269c=_0x4e269c-0x0;var _0x50539f=_0x2691[_0x4e269c];return _0x50539f;};'use strict';var _=require('lodash');var Promise=require(_0x1269('0x0'));var rp=require('request-promise');var util=require('util');var md5=require(_0x1269('0x1'));var Redis=require(_0x1269('0x2'));var intUtil=require(_0x1269('0x3'));var config=require(_0x1269('0x4'));var logger=require('../../../../config/logger')(_0x1269('0x5'));config['redis']=_['defaults'](config[_0x1269('0x6')],{'host':_0x1269('0x7'),'port':0x18eb});var io=require(_0x1269('0x8'))(new Redis(config[_0x1269('0x6')]));function getAdminUser(_0x2d8e62,_0x4e77ff,_0x5c5d11,_0x56066a,_0x228fce,_0x11064e){return new Promise(function(_0x99c844,_0x3026f8){var _0x31f080={'method':_0x1269('0x9'),'uri':_0x56066a+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x228fce+'&'+_0x11064e,'auth':_0x4e77ff,'json':!![]};return rp(_0x31f080)[_0x1269('0xa')](function(_0x4148cb){if(_0x4148cb['result'][_0x1269('0xb')]>0x0){_0x5c5d11[_0x1269('0xc')]=_0x4148cb[_0x1269('0xd')][0x0][_0x1269('0xe')];}logger[_0x1269('0xf')]('['+[_0x2d8e62[_0x1269('0x10')]()]+'],\x20getAdminUser\x20crm',_0x5c5d11);_0x99c844(_0x5c5d11);})[_0x1269('0x11')](function(_0x5513c5){logger[_0x1269('0x12')]('['+[_0x2d8e62[_0x1269('0x10')]()]+']',_0x5513c5['message']);_0x3026f8(_0x5513c5['message']);});});}function getUser(_0x20eff9,_0x17afd9,_0x5249ed,_0x59fd4,_0x22763c){return function(_0x458281){logger[_0x1269('0xf')]('['+[_0x20eff9[_0x1269('0x10')]()]+_0x1269('0x13'),_0x458281);return new Promise(function(_0x5e048c,_0xe68053){if(intUtil['validateEmail'](_0x458281['userEmail'])){var _0x1716c1={'method':_0x1269('0x9'),'uri':_0x5249ed+_0x1269('0x14')+_0x458281[_0x1269('0x15')]+'&'+_0x59fd4+'&'+_0x22763c,'auth':_0x17afd9,'json':!![]};logger[_0x1269('0xf')]('['+[_0x20eff9[_0x1269('0x10')]()]+'],\x20getUser\x20rp\x20obj',_0x1716c1);return rp(_0x1716c1)['then'](function(_0x1cf2cc){logger[_0x1269('0xf')]('['+[_0x20eff9[_0x1269('0x10')]()]+'],\x20getUser\x20entity',_0x1cf2cc);if(_0x1cf2cc['result'][_0x1269('0xb')]>0x0&&String(_0x1cf2cc[_0x1269('0xd')][0x0][_0x1269('0x16')])===_0x1269('0x17')){_0x458281['userId']=_0x1cf2cc[_0x1269('0xd')][0x0][_0x1269('0xe')];}else{_0x458281[_0x1269('0x18')]=_0x458281[_0x1269('0xc')];_0x458281[_0x1269('0x15')]=_0x458281['adminEmail'];}logger[_0x1269('0xf')]('['+[_0x20eff9[_0x1269('0x10')]()]+'],\x20getUser\x20crm',_0x458281);_0x5e048c(_0x458281);})[_0x1269('0x11')](function(_0x143aee){logger[_0x1269('0x12')]('['+[_0x20eff9[_0x1269('0x10')]()]+']',_0x143aee[_0x1269('0x19')]);_0xe68053(_0x143aee[_0x1269('0x19')]);});}else{logger[_0x1269('0xf')]('['+[_0x20eff9[_0x1269('0x10')]()]+_0x1269('0x1a'));_0x458281[_0x1269('0x18')]=_0x458281['adminId'];_0x458281[_0x1269('0x15')]=_0x458281[_0x1269('0x1b')];_0x5e048c(_0x458281);}});};}function createEndUser(_0x47a65b,_0x530e7e,_0x2dc098,_0x38f62c,_0x2aaab0){logger[_0x1269('0xf')]('['+[_0x47a65b['toUpperCase']()]+'],\x20createEndUser\x20input\x20crm',_0x2dc098);return new Promise(function(_0x3465a4,_0x2ef742){var _0x3109f9={'method':'POST','uri':_0x38f62c+_0x1269('0x1c')+_0x2aaab0,'body':{'user_name':_0x2dc098[_0x1269('0x1d')],'roles':_0x1269('0x1e'),'first_name':_0x2dc098['endUserNumber'],'active':_0x1269('0x17'),'date_format':'System','phone':_0x2dc098[_0x1269('0x1d')]},'auth':_0x530e7e,'json':!![]};return rp(_0x3109f9)['then'](function(_0x3409b2){logger[_0x1269('0xf')]('['+[_0x47a65b[_0x1269('0x10')]()]+_0x1269('0x1f'),_0x3409b2['result']);_0x2dc098[_0x1269('0x20')]=_0x3409b2[_0x1269('0xd')][_0x1269('0xe')];_0x3465a4(_0x2dc098);})['catch'](function(_0xd4429d){logger[_0x1269('0x12')]('['+[_0x47a65b[_0x1269('0x10')]()]+']',_0xd4429d[_0x1269('0x19')]);_0x2ef742(_0xd4429d[_0x1269('0x19')]);});});}function getEndUser(_0x261194,_0x48e308,_0xb1078d,_0x3be2fd,_0x46f1d9){return function(_0x273c37){logger[_0x1269('0xf')]('['+[_0x261194[_0x1269('0x10')]()]+'],\x20getEndUser\x20input\x20crm',_0x273c37);return new Promise(function(_0x375a19,_0x23d50a){var _0x4d36f6={'method':_0x1269('0x9'),'uri':_0xb1078d+_0x1269('0x21')+_0x273c37[_0x1269('0x1d')]+'&'+_0x3be2fd+'&'+_0x46f1d9,'auth':_0x48e308,'json':!![]};return rp(_0x4d36f6)[_0x1269('0xa')](function(_0x11634b){if(_0x11634b['result'][_0x1269('0xb')]>0x0){_0x273c37[_0x1269('0x20')]=_0x11634b[_0x1269('0xd')][0x0][_0x1269('0xe')];logger[_0x1269('0xf')]('['+[_0x261194[_0x1269('0x10')]()]+_0x1269('0x22'),_0x273c37);_0x375a19(_0x273c37);}else{return createEndUser(_0x261194,_0x48e308,_0x273c37,_0xb1078d,_0x3be2fd)['then'](function(_0x230b5b){logger[_0x1269('0xf')]('['+[_0x261194[_0x1269('0x10')]()]+'],\x20createEndUser\x20crm',_0x230b5b);_0x375a19(_0x230b5b);});}})['catch'](function(_0x53e87e){logger[_0x1269('0x12')]('['+[_0x261194['toUpperCase']()]+']',_0x53e87e['message']);_0x23d50a(_0x53e87e[_0x1269('0x19')]);});});};}function getCustomFields(_0x15da0d,_0x52c62a){var _0x364c08={};if(_0x15da0d[_0x1269('0xb')]>0x0){_[_0x1269('0x23')](_0x15da0d,function(_0x432fdd){if(_[_0x1269('0x24')]([_0x1269('0x25'),_0x1269('0x26')],_0x432fdd[_0x1269('0x27')])&&_0x432fdd[_0x1269('0x28')]&&!_0x432fdd['customField']){_0x364c08[_0x432fdd[_0x1269('0x28')][_0x1269('0x29')]()]=_0x432fdd[_0x1269('0x2a')][_0x1269('0x2b')]();}else if(_[_0x1269('0x24')](['string',_0x1269('0x26')],_0x432fdd[_0x1269('0x27')])&&_0x432fdd[_0x1269('0x2c')]&&_0x432fdd['customField']){_0x364c08[_0x432fdd['idField'][_0x1269('0x29')]()]=_0x432fdd[_0x1269('0x2a')][_0x1269('0x2b')]();}else if(_0x432fdd[_0x1269('0x27')]===_0x1269('0x2d')&&_0x432fdd['variableName']&&_0x432fdd[_0x1269('0x2c')]&&_0x432fdd[_0x1269('0x2e')]){_0x364c08[_0x432fdd['idField'][_0x1269('0x29')]()]=_0x52c62a[_0x432fdd['variableName']]['toString']();}else if(_0x432fdd[_0x1269('0x27')]==='customVariable'&&_0x432fdd['Variable']&&_0x432fdd[_0x1269('0x2f')][_0x1269('0x30')]&&_0x432fdd[_0x1269('0x2c')]&&_0x432fdd['customField']){_0x364c08[_0x432fdd[_0x1269('0x2c')][_0x1269('0x29')]()]=_0x52c62a[_0x432fdd['Variable'][_0x1269('0x30')][_0x1269('0x29')]()][_0x1269('0x2b')]();}});}return _0x364c08;}function getTicket(_0xd2bd93,_0x36d624,_0x5e9fd4,_0x1a0050,_0x534736,_0x347408){return function(_0xdd1aa2){logger[_0x1269('0xf')]('['+[_0xd2bd93[_0x1269('0x10')]()]+_0x1269('0x31'),_0xdd1aa2);return new Promise(function(_0xfe6cd3,_0x5b80fa){var _0x2c1a6d=_0xd2bd93['toLowerCase']()==='outbound'?_0xdd1aa2[_0x1269('0x18')]:_0xdd1aa2[_0x1269('0x20')];var _0x5548f4={'method':'POST','uri':_0x5e9fd4+_0x1269('0x32')+'?'+_0x347408,'body':Object['assign']({},{'active':_0x1269('0x17'),'caller_id':_0x2c1a6d,'assigned_to':_0xdd1aa2['userId'],'short_description':intUtil[_0x1269('0x33')](_0x1a0050['Subjects'],_0x534736,'\x20'),'description':intUtil[_0x1269('0x33')](_0x1a0050[_0x1269('0x34')],_0x534736,'\x0a')},getCustomFields(_0x1a0050['Fields'],_0x534736)),'auth':_0x36d624,'json':!![]};return rp(_0x5548f4)['then'](function(_0x16b8a9){logger['info']('['+[_0xd2bd93[_0x1269('0x10')]()]+_0x1269('0x35'),_0x16b8a9[_0x1269('0xd')]);_0xdd1aa2['ticketId']=_0x16b8a9[_0x1269('0xd')][_0x1269('0xe')];_0xdd1aa2[_0x1269('0x36')]=_0x16b8a9['result']['number'];logger[_0x1269('0xf')]('['+[_0xd2bd93[_0x1269('0x10')]()]+_0x1269('0x37'),_0xdd1aa2);_0xfe6cd3(_0xdd1aa2);})[_0x1269('0x11')](function(_0x52c922){logger['error']('['+[_0xd2bd93[_0x1269('0x10')]()]+']',_0x52c922[_0x1269('0x19')]);_0x5b80fa(_0x52c922[_0x1269('0x19')]);});});};}function createRemoteTag(_0x498eba,_0x9b1c39,_0x391327,_0x5576a0){return new Promise(function(_0x177b3c,_0x42f297){var _0x22059d={'method':_0x1269('0x38'),'uri':_0x391327+'label'+'?'+_0x5576a0,'body':{'short_description':_0x498eba,'global':!![],'active':!![],'name':_0x498eba},'auth':_0x9b1c39,'json':!![]};return rp(_0x22059d)[_0x1269('0xa')](function(_0x38fb29){var _0x4ebf43=_0x38fb29['result']['sys_id'];_0x177b3c(_0x4ebf43);});});}function getRemoteTag(_0x4e8cea,_0x15ad1c,_0x1839d3,_0x43d173,_0x136cc8){return new Promise(function(_0x3ac28e,_0x5a2c99){var _0x51369d={'method':_0x1269('0x9'),'uri':_0x1839d3+_0x1269('0x39')+_0x1269('0x3a')+_0x4e8cea+'&'+_0x43d173,'auth':_0x15ad1c,'json':!![]};return rp(_0x51369d)[_0x1269('0xa')](function(_0xf4be82){if(_0xf4be82[_0x1269('0xd')]['length']>0x0){var _0x15ad79=_0xf4be82['result'][0x0]['sys_id'];_0x3ac28e(_0x15ad79);}else{return createRemoteTag(_0x4e8cea,_0x15ad1c,_0x1839d3,_0x43d173)[_0x1269('0xa')](function(_0x2ac4d1){_0x3ac28e(_0x2ac4d1);});}});});}function assignTagToIncident(_0x35b1e6,_0x2ce9b1,_0x4fbb7e,_0x1b4ac7,_0x3f48cd){return new Promise(function(_0x274220,_0x2b5f62){var _0x405391={'method':'POST','uri':_0x4fbb7e+'label_entry'+'?'+_0x3f48cd,'body':{'label':_0x35b1e6,'table':_0x1269('0x32'),'id_type':_0x1269('0x3b'),'table_key':_0x1b4ac7['ticketId'],'title':_0x1269('0x3c')+_0x1b4ac7[_0x1269('0x36')],'id_display':_0x1b4ac7[_0x1269('0x36')]},'auth':_0x2ce9b1,'json':!![]};return rp(_0x405391)[_0x1269('0xa')](function(_0x2ab2d1){_0x274220();})['catch'](function(){_0x274220();});});}function manageTags(_0x5a7d3d,_0x5d9911,_0x4aaa3a,_0x35ddba,_0xb3e5eb,_0x4673b2,_0xbd7cd4){return new Promise(function(_0x26c1ea,_0x330af3){var _0x43b253=[];_0x5d9911[_0x1269('0x23')](function(_0x17dea2){_0x43b253[_0x1269('0x3d')](getRemoteTag(_0x17dea2,_0x4aaa3a,_0x35ddba,_0x4673b2,_0xbd7cd4));});return Promise[_0x1269('0x3e')](_0x43b253)['then'](function(_0x6fa443){if(_0x6fa443[_0x1269('0xb')]){logger[_0x1269('0xf')]('['+[_0x5a7d3d['toUpperCase']()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x6fa443);var _0x2a5d80=[];_0x6fa443[_0x1269('0x23')](function(_0x4097cc){_0x2a5d80['push'](assignTagToIncident(_0x4097cc,_0x4aaa3a,_0x35ddba,_0xb3e5eb,_0x4673b2));});return Promise[_0x1269('0x3e')](_0x2a5d80)['then'](function(){_0x26c1ea();})['catch'](function(){_0x26c1ea();});}else{_0x26c1ea();}});});}function getTags(_0x31ddeb,_0x52a084,_0x39b291,_0x7bab5c,_0x36d479,_0x4e0b33){return function(_0x26e3c4){return new Promise(function(_0x5cf84d,_0x29d7b0){var _0x214db0=[];var _0x5a3d31=_0x7bab5c[_0x1269('0x3f')];if(_0x5a3d31&&_0x5a3d31[_0x1269('0xb')]>0x0){_0x214db0=_[_0x1269('0x40')](_0x5a3d31,'name');}if(_0x214db0[_0x1269('0xb')]>0x0){return manageTags(_0x31ddeb,_0x214db0,_0x52a084,_0x39b291,_0x26e3c4,_0x36d479,_0x4e0b33)[_0x1269('0xa')](function(){_0x5cf84d(_0x26e3c4);});}else{_0x5cf84d(_0x26e3c4);}});};}function emit(_0x2c4752,_0x171da4,_0x215c1e){var _0x412b5b='%26sysparm_record_target%3Dincident'+_0x1269('0x41')+_0x1269('0x42')+_0x1269('0x43');var _0x2f7fb3={'uri':_0x2c4752+_0x1269('0x44')+_0x215c1e+_0x412b5b};io['to'](util[_0x1269('0x45')]('user:%s',_0x171da4))[_0x1269('0x46')]('trigger:browser:url',_0x2f7fb3);}exports['cs']=function(_0x9fa035,_0x59ac71,_0x52cf29,_0x569251,_0x420d59,_0x2785dc,_0x114c4d,_0x2ef487){var _0x488d2a={};var _0x198539={'user':_0x2785dc[_0x1269('0x47')],'pass':_0x2785dc[_0x1269('0x48')]};var _0x13967d=_0x1269('0x49');var _0xd4c4c1=_0x1269('0x4a');_0x2785dc['remoteUri']=intUtil[_0x1269('0x4b')](_0x2785dc[_0x1269('0x4c')]);_0x2785dc[_0x1269('0x4d')]=intUtil[_0x1269('0x4b')](_0x2785dc['serverUrl']);var _0xffb7ef=util[_0x1269('0x45')](_0x1269('0x4e'),_0x2785dc[_0x1269('0x4c')]);_0x488d2a[_0x1269('0x15')]=!_['isNil'](_0x569251)?_0x569251[_0x1269('0x4f')]:null;_0x488d2a[_0x1269('0x1b')]=_0x2785dc[_0x1269('0x4f')];_0x488d2a[_0x1269('0x1d')]=_0x2ef487[_0x1269('0x29')]()===_0x1269('0x50')?_0x59ac71['destcalleridnum']:_0x59ac71['calleridnum'];_0x488d2a[_0x1269('0x51')]=_0x2ef487===_0x1269('0x52')||_0x2ef487==='unmanaged'?_0x1269('0x52'):_0x1269('0x50');var _0x385043=util[_0x1269('0x45')](_0x1269('0x53'),_0x2785dc['serverUrl'],_0x59ac71[_0x1269('0x54')],md5(_0x59ac71[_0x1269('0x54')]));if(_0x420d59&&_0x420d59['monitor_format']){logger['info'](_0x1269('0x55'),_0x1269('0x56'));_0x59ac71[_0x1269('0x57')]=_0x385043;}else if(_0x114c4d&&_0x114c4d['recordingFormat']&&_0x114c4d['recordingFormat']!=='none'){logger[_0x1269('0xf')](_0x1269('0x58'),_0x1269('0x56'));_0x59ac71[_0x1269('0x57')]=_0x385043;}else{_0x59ac71[_0x1269('0x57')]='';}return getAdminUser(_0x2ef487,_0x198539,_0x488d2a,_0xffb7ef,_0xd4c4c1,_0x13967d)['then'](getUser(_0x2ef487,_0x198539,_0xffb7ef,_0xd4c4c1,_0x13967d))[_0x1269('0xa')](getEndUser(_0x2ef487,_0x198539,_0xffb7ef,_0xd4c4c1,_0x13967d))[_0x1269('0xa')](getTicket(_0x2ef487,_0x198539,_0xffb7ef,_0x52cf29,_0x59ac71,_0xd4c4c1))[_0x1269('0xa')](function(_0x4d617e){logger['info'](util[_0x1269('0x45')](_0x1269('0x59'),_0x4d617e[_0x1269('0x5a')]));logger[_0x1269('0xf')](util['format'](_0x1269('0x5b'),_0x2ef487));if(_0x2ef487!==_0x1269('0x5c')){logger[_0x1269('0xf')]('['+[_0x2ef487[_0x1269('0x10')]()]+']',_0x1269('0x5d'));emit(_0x2785dc[_0x1269('0x4c')],_0x569251[_0x1269('0x30')],_0x4d617e['ticketId']);}})[_0x1269('0x11')](function(_0x334d25){logger[_0x1269('0x12')]('['+[_0x2ef487[_0x1269('0x10')]()]+']\x20Error\x20running\x20ServiceNow\x20integration',util['inspect'](_0x334d25,{'showHidden':!![],'depth':null}));});};