2328ca0862ab602d8c7ebcd160aa7ece12145229
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x62c2=['],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','picklist','type','nameField','customField','toLowerCase','toString','string','idField','variableName','Variable','name','outbound','incident','assign','Subjects','getString',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident','Incident\x20-\x20','ticketNumber','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','GET','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','sys_id','info','toUpperCase','catch','error','message','validateEmail','userEmail','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','adminEmail','],\x20getUser\x20crm','POST','endUserNumber','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm'];(function(_0x502c7d,_0x2f1285){var _0x30b7ed=function(_0x2d92f3){while(--_0x2d92f3){_0x502c7d['push'](_0x502c7d['shift']());}};_0x30b7ed(++_0x2f1285);}(_0x62c2,0x185));var _0x262c=function(_0x396d81,_0x535d6f){_0x396d81=_0x396d81-0x0;var _0x549ea9=_0x62c2[_0x396d81];return _0x549ea9;};'use strict';var _=require(_0x262c('0x0'));var Promise=require(_0x262c('0x1'));var rp=require(_0x262c('0x2'));var util=require(_0x262c('0x3'));var md5=require(_0x262c('0x4'));var Redis=require(_0x262c('0x5'));var intUtil=require(_0x262c('0x6'));var config=require(_0x262c('0x7'));var logger=require(_0x262c('0x8'))('servicenow');config[_0x262c('0x9')]=_[_0x262c('0xa')](config[_0x262c('0x9')],{'host':_0x262c('0xb'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x262c('0x9')]));function getAdminUser(_0x4e295c,_0x552c4f,_0x3e59c3,_0x1a7da0,_0x24fa14,_0x3d1f77){return new Promise(function(_0x203722,_0x13d964){var _0x293509={'method':_0x262c('0xc'),'uri':_0x1a7da0+_0x262c('0xd')+'&'+_0x24fa14+'&'+_0x3d1f77,'auth':_0x552c4f,'json':!![]};return rp(_0x293509)[_0x262c('0xe')](function(_0x161da7){if(_0x161da7['result'][_0x262c('0xf')]>0x0){_0x3e59c3[_0x262c('0x10')]=_0x161da7[_0x262c('0x11')][0x0][_0x262c('0x12')];}logger[_0x262c('0x13')]('['+[_0x4e295c[_0x262c('0x14')]()]+'],\x20getAdminUser\x20crm',_0x3e59c3);_0x203722(_0x3e59c3);})[_0x262c('0x15')](function(_0x3bb90e){logger[_0x262c('0x16')]('['+[_0x4e295c[_0x262c('0x14')]()]+']',_0x3bb90e[_0x262c('0x17')]);_0x13d964(_0x3bb90e[_0x262c('0x17')]);});});}function getUser(_0x1d8006,_0x289059,_0x197cb5,_0x2e33f3,_0x450f4d){return function(_0x172d2c){logger['info']('['+[_0x1d8006[_0x262c('0x14')]()]+'],\x20getUser\x20input\x20crm',_0x172d2c);return new Promise(function(_0x48203a,_0x33cce5){if(intUtil[_0x262c('0x18')](_0x172d2c[_0x262c('0x19')])){var _0x6235f4={'method':_0x262c('0xc'),'uri':_0x197cb5+'sys_user?sysparm_query=email%3D'+_0x172d2c[_0x262c('0x19')]+'&'+_0x2e33f3+'&'+_0x450f4d,'auth':_0x289059,'json':!![]};logger['info']('['+[_0x1d8006['toUpperCase']()]+_0x262c('0x1a'),_0x6235f4);return rp(_0x6235f4)[_0x262c('0xe')](function(_0x15dd41){logger[_0x262c('0x13')]('['+[_0x1d8006[_0x262c('0x14')]()]+_0x262c('0x1b'),_0x15dd41);if(_0x15dd41[_0x262c('0x11')]['length']>0x0&&String(_0x15dd41['result'][0x0][_0x262c('0x1c')])===_0x262c('0x1d')){_0x172d2c[_0x262c('0x1e')]=_0x15dd41[_0x262c('0x11')][0x0][_0x262c('0x12')];}else{_0x172d2c[_0x262c('0x1e')]=_0x172d2c[_0x262c('0x10')];_0x172d2c[_0x262c('0x19')]=_0x172d2c[_0x262c('0x1f')];}logger[_0x262c('0x13')]('['+[_0x1d8006['toUpperCase']()]+_0x262c('0x20'),_0x172d2c);_0x48203a(_0x172d2c);})[_0x262c('0x15')](function(_0x355838){logger['error']('['+[_0x1d8006[_0x262c('0x14')]()]+']',_0x355838['message']);_0x33cce5(_0x355838[_0x262c('0x17')]);});}else{logger[_0x262c('0x13')]('['+[_0x1d8006[_0x262c('0x14')]()]+']\x20using\x20admin\x20profile');_0x172d2c[_0x262c('0x1e')]=_0x172d2c[_0x262c('0x10')];_0x172d2c[_0x262c('0x19')]=_0x172d2c[_0x262c('0x1f')];_0x48203a(_0x172d2c);}});};}function createEndUser(_0x5e831f,_0x59c28d,_0x3f8f7c,_0x151b84,_0x4a47c7){logger[_0x262c('0x13')]('['+[_0x5e831f[_0x262c('0x14')]()]+'],\x20createEndUser\x20input\x20crm',_0x3f8f7c);return new Promise(function(_0x4ce198,_0x307eb8){var _0xfd8c21={'method':_0x262c('0x21'),'uri':_0x151b84+'sys_user?'+_0x4a47c7,'body':{'user_name':_0x3f8f7c[_0x262c('0x22')],'roles':'user','first_name':_0x3f8f7c[_0x262c('0x22')],'active':'true','date_format':_0x262c('0x23'),'phone':_0x3f8f7c['endUserNumber']},'auth':_0x59c28d,'json':!![]};return rp(_0xfd8c21)['then'](function(_0x133579){logger[_0x262c('0x13')]('['+[_0x5e831f[_0x262c('0x14')]()]+_0x262c('0x24'),_0x133579['result']);_0x3f8f7c[_0x262c('0x25')]=_0x133579[_0x262c('0x11')][_0x262c('0x12')];_0x4ce198(_0x3f8f7c);})[_0x262c('0x15')](function(_0x319617){logger['error']('['+[_0x5e831f[_0x262c('0x14')]()]+']',_0x319617[_0x262c('0x17')]);_0x307eb8(_0x319617[_0x262c('0x17')]);});});}function getEndUser(_0x5b55f3,_0x4d6428,_0x31a930,_0x54d915,_0x56cf03){return function(_0x288402){logger['info']('['+[_0x5b55f3[_0x262c('0x14')]()]+_0x262c('0x26'),_0x288402);return new Promise(function(_0x21ecc6,_0x27d2f6){var _0x58781f={'method':'GET','uri':_0x31a930+'sys_user?sysparm_query=phone%3D'+_0x288402['endUserNumber']+'&'+_0x54d915+'&'+_0x56cf03,'auth':_0x4d6428,'json':!![]};return rp(_0x58781f)[_0x262c('0xe')](function(_0x5a49db){if(_0x5a49db[_0x262c('0x11')][_0x262c('0xf')]>0x0){_0x288402['endUserId']=_0x5a49db['result'][0x0][_0x262c('0x12')];logger[_0x262c('0x13')]('['+[_0x5b55f3[_0x262c('0x14')]()]+_0x262c('0x27'),_0x288402);_0x21ecc6(_0x288402);}else{return createEndUser(_0x5b55f3,_0x4d6428,_0x288402,_0x31a930,_0x54d915)[_0x262c('0xe')](function(_0x59592c){logger[_0x262c('0x13')]('['+[_0x5b55f3[_0x262c('0x14')]()]+_0x262c('0x28'),_0x59592c);_0x21ecc6(_0x59592c);});}})[_0x262c('0x15')](function(_0x32b037){logger[_0x262c('0x16')]('['+[_0x5b55f3['toUpperCase']()]+']',_0x32b037[_0x262c('0x17')]);_0x27d2f6(_0x32b037[_0x262c('0x17')]);});});};}function getCustomFields(_0x3ebbd8,_0x3abc10){var _0x519b37={};if(_0x3ebbd8['length']>0x0){_[_0x262c('0x29')](_0x3ebbd8,function(_0xbbb2df){if(_[_0x262c('0x2a')](['string',_0x262c('0x2b')],_0xbbb2df[_0x262c('0x2c')])&&_0xbbb2df[_0x262c('0x2d')]&&!_0xbbb2df[_0x262c('0x2e')]){_0x519b37[_0xbbb2df['nameField'][_0x262c('0x2f')]()]=_0xbbb2df['content'][_0x262c('0x30')]();}else if(_['includes']([_0x262c('0x31'),_0x262c('0x2b')],_0xbbb2df[_0x262c('0x2c')])&&_0xbbb2df[_0x262c('0x32')]&&_0xbbb2df[_0x262c('0x2e')]){_0x519b37[_0xbbb2df['idField'][_0x262c('0x2f')]()]=_0xbbb2df['content'][_0x262c('0x30')]();}else if(_0xbbb2df[_0x262c('0x2c')]==='variable'&&_0xbbb2df['variableName']&&_0xbbb2df['idField']&&_0xbbb2df[_0x262c('0x2e')]){_0x519b37[_0xbbb2df['idField'][_0x262c('0x2f')]()]=_0x3abc10[_0xbbb2df[_0x262c('0x33')]][_0x262c('0x30')]();}else if(_0xbbb2df[_0x262c('0x2c')]==='customVariable'&&_0xbbb2df[_0x262c('0x34')]&&_0xbbb2df['Variable'][_0x262c('0x35')]&&_0xbbb2df[_0x262c('0x32')]&&_0xbbb2df[_0x262c('0x2e')]){_0x519b37[_0xbbb2df[_0x262c('0x32')][_0x262c('0x2f')]()]=_0x3abc10[_0xbbb2df['Variable'][_0x262c('0x35')][_0x262c('0x2f')]()]['toString']();}});}return _0x519b37;}function getTicket(_0x2122f5,_0x8b39be,_0x7647b0,_0x184af2,_0xf6d849,_0x4f359d){return function(_0x19461e){logger[_0x262c('0x13')]('['+[_0x2122f5[_0x262c('0x14')]()]+']\x20getTicket\x20input\x20crm',_0x19461e);return new Promise(function(_0x5cc915,_0x22c240){var _0x55e71f=_0x2122f5[_0x262c('0x2f')]()===_0x262c('0x36')?_0x19461e[_0x262c('0x1e')]:_0x19461e[_0x262c('0x25')];var _0x3a4014={'method':_0x262c('0x21'),'uri':_0x7647b0+_0x262c('0x37')+'?'+_0x4f359d,'body':Object[_0x262c('0x38')]({},{'active':_0x262c('0x1d'),'caller_id':_0x55e71f,'assigned_to':_0x19461e[_0x262c('0x1e')],'short_description':intUtil['getString'](_0x184af2[_0x262c('0x39')],_0xf6d849,'\x20'),'description':intUtil[_0x262c('0x3a')](_0x184af2['Descriptions'],_0xf6d849,'\x0a')},getCustomFields(_0x184af2['Fields'],_0xf6d849)),'auth':_0x8b39be,'json':!![]};return rp(_0x3a4014)[_0x262c('0xe')](function(_0x4217fc){logger[_0x262c('0x13')]('['+[_0x2122f5[_0x262c('0x14')]()]+_0x262c('0x3b'),_0x4217fc[_0x262c('0x11')]);_0x19461e[_0x262c('0x3c')]=_0x4217fc['result'][_0x262c('0x12')];_0x19461e['ticketNumber']=_0x4217fc[_0x262c('0x11')][_0x262c('0x3d')];logger['info']('['+[_0x2122f5[_0x262c('0x14')]()]+_0x262c('0x3e'),_0x19461e);_0x5cc915(_0x19461e);})[_0x262c('0x15')](function(_0x122b2b){logger[_0x262c('0x16')]('['+[_0x2122f5[_0x262c('0x14')]()]+']',_0x122b2b[_0x262c('0x17')]);_0x22c240(_0x122b2b[_0x262c('0x17')]);});});};}function createRemoteTag(_0x5b5261,_0xe59a38,_0xbb8f04,_0x1984ab){return new Promise(function(_0x54261e,_0x49f47f){var _0x13abe5={'method':'POST','uri':_0xbb8f04+'label'+'?'+_0x1984ab,'body':{'short_description':_0x5b5261,'global':!![],'active':!![],'name':_0x5b5261},'auth':_0xe59a38,'json':!![]};return rp(_0x13abe5)[_0x262c('0xe')](function(_0x22b43c){var _0x2953cf=_0x22b43c['result']['sys_id'];_0x54261e(_0x2953cf);});});}function getRemoteTag(_0x155ab0,_0x4bbe64,_0x82a51e,_0x9e5a9d,_0x39ded5){return new Promise(function(_0x17e320,_0x1048be){var _0x3414d7={'method':'GET','uri':_0x82a51e+_0x262c('0x3f')+_0x262c('0x40')+_0x155ab0+'&'+_0x9e5a9d,'auth':_0x4bbe64,'json':!![]};return rp(_0x3414d7)['then'](function(_0x224930){if(_0x224930[_0x262c('0x11')][_0x262c('0xf')]>0x0){var _0x41f4a6=_0x224930[_0x262c('0x11')][0x0]['sys_id'];_0x17e320(_0x41f4a6);}else{return createRemoteTag(_0x155ab0,_0x4bbe64,_0x82a51e,_0x9e5a9d)['then'](function(_0x2f6b4f){_0x17e320(_0x2f6b4f);});}});});}function assignTagToIncident(_0x383214,_0x595f24,_0x4b5e31,_0x3886db,_0x3e177f){return new Promise(function(_0x584cdb,_0x6c7bec){var _0x3bedb3={'method':_0x262c('0x21'),'uri':_0x4b5e31+'label_entry'+'?'+_0x3e177f,'body':{'label':_0x383214,'table':_0x262c('0x37'),'id_type':_0x262c('0x41'),'table_key':_0x3886db[_0x262c('0x3c')],'title':_0x262c('0x42')+_0x3886db[_0x262c('0x43')],'id_display':_0x3886db['ticketNumber']},'auth':_0x595f24,'json':!![]};return rp(_0x3bedb3)['then'](function(_0x266aea){_0x584cdb();})[_0x262c('0x15')](function(){_0x584cdb();});});}function manageTags(_0x6b0785,_0x1d5c78,_0x531916,_0xfffd47,_0x1a0de1,_0x467d8c,_0x499773){return new Promise(function(_0x20f0be,_0x5f42c1){var _0x3fd0db=[];_0x1d5c78['forEach'](function(_0x3187f7){_0x3fd0db[_0x262c('0x44')](getRemoteTag(_0x3187f7,_0x531916,_0xfffd47,_0x467d8c,_0x499773));});return Promise[_0x262c('0x45')](_0x3fd0db)[_0x262c('0xe')](function(_0x57fea5){if(_0x57fea5['length']){logger[_0x262c('0x13')]('['+[_0x6b0785[_0x262c('0x14')]()]+_0x262c('0x46'),_0x57fea5);var _0x438769=[];_0x57fea5[_0x262c('0x29')](function(_0x130746){_0x438769[_0x262c('0x44')](assignTagToIncident(_0x130746,_0x531916,_0xfffd47,_0x1a0de1,_0x467d8c));});return Promise[_0x262c('0x45')](_0x438769)[_0x262c('0xe')](function(){_0x20f0be();})[_0x262c('0x15')](function(){_0x20f0be();});}else{_0x20f0be();}});});}function getTags(_0x4a8c3d,_0x39d111,_0x4671cb,_0x302370,_0x1042f6,_0x3c828e){return function(_0x376ae1){return new Promise(function(_0x3532e2,_0x2e581c){var _0x35f764=[];var _0x2016ba=_0x302370[_0x262c('0x47')];if(_0x2016ba&&_0x2016ba[_0x262c('0xf')]>0x0){_0x35f764=_[_0x262c('0x48')](_0x2016ba,_0x262c('0x35'));}if(_0x35f764[_0x262c('0xf')]>0x0){return manageTags(_0x4a8c3d,_0x35f764,_0x39d111,_0x4671cb,_0x376ae1,_0x1042f6,_0x3c828e)[_0x262c('0xe')](function(){_0x3532e2(_0x376ae1);});}else{_0x3532e2(_0x376ae1);}});};}function emit(_0x1a7ca4,_0x4eceb7,_0x33fc46){var _0x497cb2=_0x262c('0x49')+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0x262c('0x4a')+_0x262c('0x4b');var _0x122ce5={'uri':_0x1a7ca4+_0x262c('0x4c')+_0x33fc46+_0x497cb2};io['to'](util[_0x262c('0x4d')](_0x262c('0x4e'),_0x4eceb7))[_0x262c('0x4f')](_0x262c('0x50'),_0x122ce5);}exports['cs']=function(_0x47c7fb,_0x4ccf66,_0x33f280,_0x4cda51,_0x34677a,_0x56a722,_0x38b8af,_0x29fef9){var _0x3e39a0={};var _0xaf434e={'user':_0x56a722[_0x262c('0x51')],'pass':_0x56a722['password']};var _0xa85626=_0x262c('0x52');var _0x140bc4=_0x262c('0x53');_0x56a722[_0x262c('0x54')]=intUtil[_0x262c('0x55')](_0x56a722[_0x262c('0x54')]);_0x56a722['serverUrl']=intUtil[_0x262c('0x55')](_0x56a722[_0x262c('0x56')]);var _0x37358d=util[_0x262c('0x4d')](_0x262c('0x57'),_0x56a722[_0x262c('0x54')]);_0x3e39a0[_0x262c('0x19')]=!_[_0x262c('0x58')](_0x4cda51)?_0x4cda51['email']:null;_0x3e39a0['adminEmail']=_0x56a722[_0x262c('0x59')];_0x3e39a0[_0x262c('0x22')]=_0x29fef9[_0x262c('0x2f')]()===_0x262c('0x36')?_0x4ccf66[_0x262c('0x5a')]:_0x4ccf66['calleridnum'];_0x3e39a0[_0x262c('0x5b')]=_0x29fef9===_0x262c('0x5c')||_0x29fef9===_0x262c('0x5d')?'queue':_0x262c('0x36');var _0x141f1a=util['format'](_0x262c('0x5e'),_0x56a722[_0x262c('0x56')],_0x4ccf66['uniqueid'],md5(_0x4ccf66[_0x262c('0x5f')]));if(_0x34677a&&_0x34677a[_0x262c('0x60')]){logger[_0x262c('0x13')](_0x262c('0x61'),'Recording\x20is\x20enabled!');_0x4ccf66[_0x262c('0x62')]=_0x141f1a;}else if(_0x38b8af&&_0x38b8af[_0x262c('0x63')]&&_0x38b8af[_0x262c('0x63')]!==_0x262c('0x64')){logger[_0x262c('0x13')](_0x262c('0x65'),_0x262c('0x66'));_0x4ccf66[_0x262c('0x62')]=_0x141f1a;}else{_0x4ccf66[_0x262c('0x62')]='';}return getAdminUser(_0x29fef9,_0xaf434e,_0x3e39a0,_0x37358d,_0x140bc4,_0xa85626)[_0x262c('0xe')](getUser(_0x29fef9,_0xaf434e,_0x37358d,_0x140bc4,_0xa85626))[_0x262c('0xe')](getEndUser(_0x29fef9,_0xaf434e,_0x37358d,_0x140bc4,_0xa85626))[_0x262c('0xe')](getTicket(_0x29fef9,_0xaf434e,_0x37358d,_0x33f280,_0x4ccf66,_0x140bc4))['then'](function(_0x2b8abd){logger['info'](util[_0x262c('0x4d')]('The\x20ticket\x20ID\x20is:\x20%s',_0x2b8abd['ticketId']));logger['info'](util[_0x262c('0x4d')](_0x262c('0x67'),_0x29fef9));if(_0x29fef9!==_0x262c('0x5d')){logger[_0x262c('0x13')]('['+[_0x29fef9[_0x262c('0x14')]()]+']',_0x262c('0x68'));emit(_0x56a722[_0x262c('0x54')],_0x4cda51[_0x262c('0x35')],_0x2b8abd[_0x262c('0x3c')]);}})[_0x262c('0x15')](function(_0x4b4041){logger[_0x262c('0x16')]('['+[_0x29fef9['toUpperCase']()]+_0x262c('0x69'),util[_0x262c('0x6a')](_0x4b4041,{'showHidden':!![],'depth':null}));});};