29e6fdf4f37e38cee261e794a76e03c3b6488991
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x89d8=['sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','queue','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','request-promise','util','md5','./util','../../../../config/environment','../../../../config/logger','servicenow','defaults','redis','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','length','active','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','user','endUserNumber','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','picklist','type','nameField','customField','content','toString','idField','toLowerCase','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','Fields','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','label_entry','Incident\x20-\x20','push',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','%26sysparm_record_target%3Dincident','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','password'];(function(_0x3e5086,_0x48f4a2){var _0xfeb102=function(_0x5a945f){while(--_0x5a945f){_0x3e5086['push'](_0x3e5086['shift']());}};_0xfeb102(++_0x48f4a2);}(_0x89d8,0x88));var _0x889d=function(_0x14f61c,_0x46d9e3){_0x14f61c=_0x14f61c-0x0;var _0x589bcb=_0x89d8[_0x14f61c];return _0x589bcb;};'use strict';var _=require('lodash');var Promise=require('bluebird');var rp=require(_0x889d('0x0'));var util=require(_0x889d('0x1'));var md5=require(_0x889d('0x2'));var Redis=require('ioredis');var intUtil=require(_0x889d('0x3'));var config=require(_0x889d('0x4'));var logger=require(_0x889d('0x5'))(_0x889d('0x6'));config['redis']=_[_0x889d('0x7')](config[_0x889d('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x889d('0x9'))(new Redis(config[_0x889d('0x8')]));function getAdminUser(_0x1f15c7,_0x4ae4cf,_0x5096e8,_0x19baff,_0x20eccf,_0x5577f4){return new Promise(function(_0x213d9b,_0xdfecb4){var _0x155a91={'method':_0x889d('0xa'),'uri':_0x19baff+_0x889d('0xb')+'&'+_0x20eccf+'&'+_0x5577f4,'auth':_0x4ae4cf,'json':!![]};return rp(_0x155a91)[_0x889d('0xc')](function(_0x950e82){if(_0x950e82[_0x889d('0xd')]['length']>0x0){_0x5096e8[_0x889d('0xe')]=_0x950e82['result'][0x0][_0x889d('0xf')];}logger[_0x889d('0x10')]('['+[_0x1f15c7[_0x889d('0x11')]()]+_0x889d('0x12'),_0x5096e8);_0x213d9b(_0x5096e8);})[_0x889d('0x13')](function(_0x3c426c){logger[_0x889d('0x14')]('['+[_0x1f15c7[_0x889d('0x11')]()]+']',_0x3c426c[_0x889d('0x15')]);_0xdfecb4(_0x3c426c[_0x889d('0x15')]);});});}function getUser(_0x45d3da,_0x5ee2ab,_0x4980b1,_0x37cfb6,_0x4ede12){return function(_0x3771eb){logger[_0x889d('0x10')]('['+[_0x45d3da['toUpperCase']()]+_0x889d('0x16'),_0x3771eb);return new Promise(function(_0xf85fa8,_0x4eb97f){if(intUtil[_0x889d('0x17')](_0x3771eb[_0x889d('0x18')])){var _0x13845={'method':_0x889d('0xa'),'uri':_0x4980b1+_0x889d('0x19')+_0x3771eb['userEmail']+'&'+_0x37cfb6+'&'+_0x4ede12,'auth':_0x5ee2ab,'json':!![]};logger[_0x889d('0x10')]('['+[_0x45d3da[_0x889d('0x11')]()]+'],\x20getUser\x20rp\x20obj',_0x13845);return rp(_0x13845)[_0x889d('0xc')](function(_0x149268){logger['info']('['+[_0x45d3da[_0x889d('0x11')]()]+'],\x20getUser\x20entity',_0x149268);if(_0x149268[_0x889d('0xd')][_0x889d('0x1a')]>0x0&&String(_0x149268['result'][0x0][_0x889d('0x1b')])===_0x889d('0x1c')){_0x3771eb[_0x889d('0x1d')]=_0x149268[_0x889d('0xd')][0x0][_0x889d('0xf')];}else{_0x3771eb[_0x889d('0x1d')]=_0x3771eb[_0x889d('0xe')];_0x3771eb['userEmail']=_0x3771eb[_0x889d('0x1e')];}logger[_0x889d('0x10')]('['+[_0x45d3da['toUpperCase']()]+_0x889d('0x1f'),_0x3771eb);_0xf85fa8(_0x3771eb);})[_0x889d('0x13')](function(_0x338406){logger[_0x889d('0x14')]('['+[_0x45d3da[_0x889d('0x11')]()]+']',_0x338406['message']);_0x4eb97f(_0x338406['message']);});}else{logger['info']('['+[_0x45d3da[_0x889d('0x11')]()]+_0x889d('0x20'));_0x3771eb[_0x889d('0x1d')]=_0x3771eb[_0x889d('0xe')];_0x3771eb[_0x889d('0x18')]=_0x3771eb[_0x889d('0x1e')];_0xf85fa8(_0x3771eb);}});};}function createEndUser(_0x782246,_0x56ffe2,_0x1710ae,_0x522641,_0x2167c6){logger[_0x889d('0x10')]('['+[_0x782246[_0x889d('0x11')]()]+_0x889d('0x21'),_0x1710ae);return new Promise(function(_0x696566,_0x5d9b1f){var _0x2b5029={'method':_0x889d('0x22'),'uri':_0x522641+'sys_user?'+_0x2167c6,'body':{'user_name':_0x1710ae['endUserNumber'],'roles':_0x889d('0x23'),'first_name':_0x1710ae[_0x889d('0x24')],'active':'true','date_format':_0x889d('0x25'),'phone':_0x1710ae[_0x889d('0x24')]},'auth':_0x56ffe2,'json':!![]};return rp(_0x2b5029)[_0x889d('0xc')](function(_0x2ee6e8){logger[_0x889d('0x10')]('['+[_0x782246['toUpperCase']()]+_0x889d('0x26'),_0x2ee6e8[_0x889d('0xd')]);_0x1710ae[_0x889d('0x27')]=_0x2ee6e8[_0x889d('0xd')][_0x889d('0xf')];_0x696566(_0x1710ae);})[_0x889d('0x13')](function(_0x8bc8c1){logger[_0x889d('0x14')]('['+[_0x782246[_0x889d('0x11')]()]+']',_0x8bc8c1[_0x889d('0x15')]);_0x5d9b1f(_0x8bc8c1[_0x889d('0x15')]);});});}function getEndUser(_0x246843,_0x4b332e,_0x1ebbab,_0x438eef,_0x4aab72){return function(_0x2a7e4e){logger[_0x889d('0x10')]('['+[_0x246843[_0x889d('0x11')]()]+_0x889d('0x28'),_0x2a7e4e);return new Promise(function(_0x519d9b,_0x4816b4){var _0x2b6e11={'method':'GET','uri':_0x1ebbab+'sys_user?sysparm_query=phone%3D'+_0x2a7e4e[_0x889d('0x24')]+'&'+_0x438eef+'&'+_0x4aab72,'auth':_0x4b332e,'json':!![]};return rp(_0x2b6e11)[_0x889d('0xc')](function(_0x25f479){if(_0x25f479['result'][_0x889d('0x1a')]>0x0){_0x2a7e4e[_0x889d('0x27')]=_0x25f479[_0x889d('0xd')][0x0][_0x889d('0xf')];logger['info']('['+[_0x246843[_0x889d('0x11')]()]+_0x889d('0x29'),_0x2a7e4e);_0x519d9b(_0x2a7e4e);}else{return createEndUser(_0x246843,_0x4b332e,_0x2a7e4e,_0x1ebbab,_0x438eef)[_0x889d('0xc')](function(_0x4073f7){logger[_0x889d('0x10')]('['+[_0x246843[_0x889d('0x11')]()]+_0x889d('0x2a'),_0x4073f7);_0x519d9b(_0x4073f7);});}})['catch'](function(_0x5ac4de){logger['error']('['+[_0x246843[_0x889d('0x11')]()]+']',_0x5ac4de['message']);_0x4816b4(_0x5ac4de[_0x889d('0x15')]);});});};}function getCustomFields(_0xf89993,_0x7d0406){var _0x2698b4={};if(_0xf89993[_0x889d('0x1a')]>0x0){_[_0x889d('0x2b')](_0xf89993,function(_0x49aa7d){if(_[_0x889d('0x2c')]([_0x889d('0x2d'),_0x889d('0x2e')],_0x49aa7d[_0x889d('0x2f')])&&_0x49aa7d[_0x889d('0x30')]&&!_0x49aa7d[_0x889d('0x31')]){_0x2698b4[_0x49aa7d[_0x889d('0x30')]['toLowerCase']()]=_0x49aa7d[_0x889d('0x32')][_0x889d('0x33')]();}else if(_[_0x889d('0x2c')]([_0x889d('0x2d'),_0x889d('0x2e')],_0x49aa7d[_0x889d('0x2f')])&&_0x49aa7d[_0x889d('0x34')]&&_0x49aa7d[_0x889d('0x31')]){_0x2698b4[_0x49aa7d[_0x889d('0x34')][_0x889d('0x35')]()]=_0x49aa7d[_0x889d('0x32')][_0x889d('0x33')]();}else if(_0x49aa7d[_0x889d('0x2f')]===_0x889d('0x36')&&_0x49aa7d[_0x889d('0x37')]&&_0x49aa7d[_0x889d('0x34')]&&_0x49aa7d[_0x889d('0x31')]){_0x2698b4[_0x49aa7d[_0x889d('0x34')][_0x889d('0x35')]()]=_0x7d0406[_0x49aa7d[_0x889d('0x37')]][_0x889d('0x33')]();}else if(_0x49aa7d['type']===_0x889d('0x38')&&_0x49aa7d[_0x889d('0x39')]&&_0x49aa7d[_0x889d('0x39')][_0x889d('0x3a')]&&_0x49aa7d['idField']&&_0x49aa7d[_0x889d('0x31')]){_0x2698b4[_0x49aa7d[_0x889d('0x34')]['toLowerCase']()]=_0x7d0406[_0x49aa7d[_0x889d('0x39')][_0x889d('0x3a')][_0x889d('0x35')]()][_0x889d('0x33')]();}});}return _0x2698b4;}function getTicket(_0x24d903,_0x115c4f,_0x5ddeec,_0x5c2baa,_0x3feb18,_0x4b147e){return function(_0x8e3826){logger['info']('['+[_0x24d903[_0x889d('0x11')]()]+_0x889d('0x3b'),_0x8e3826);return new Promise(function(_0x118765,_0x5281a8){var _0x5c3166=_0x24d903[_0x889d('0x35')]()===_0x889d('0x3c')?_0x8e3826[_0x889d('0x1d')]:_0x8e3826[_0x889d('0x27')];var _0x686a26={'method':'POST','uri':_0x5ddeec+_0x889d('0x3d')+'?'+_0x4b147e,'body':Object[_0x889d('0x3e')]({},{'active':_0x889d('0x1c'),'caller_id':_0x5c3166,'assigned_to':_0x8e3826[_0x889d('0x1d')],'short_description':intUtil[_0x889d('0x3f')](_0x5c2baa[_0x889d('0x40')],_0x3feb18,'\x20'),'description':intUtil['getString'](_0x5c2baa[_0x889d('0x41')],_0x3feb18,'\x0a')},getCustomFields(_0x5c2baa[_0x889d('0x42')],_0x3feb18)),'auth':_0x115c4f,'json':!![]};return rp(_0x686a26)['then'](function(_0x5d3b98){logger[_0x889d('0x10')]('['+[_0x24d903[_0x889d('0x11')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x5d3b98[_0x889d('0xd')]);_0x8e3826[_0x889d('0x43')]=_0x5d3b98[_0x889d('0xd')][_0x889d('0xf')];_0x8e3826[_0x889d('0x44')]=_0x5d3b98[_0x889d('0xd')][_0x889d('0x45')];logger['info']('['+[_0x24d903['toUpperCase']()]+_0x889d('0x46'),_0x8e3826);_0x118765(_0x8e3826);})['catch'](function(_0x2ba9a8){logger[_0x889d('0x14')]('['+[_0x24d903[_0x889d('0x11')]()]+']',_0x2ba9a8['message']);_0x5281a8(_0x2ba9a8[_0x889d('0x15')]);});});};}function createRemoteTag(_0x4b784a,_0x222829,_0x5d79bd,_0x2a1930){return new Promise(function(_0x51e5ad,_0x3605af){var _0x5da2be={'method':_0x889d('0x22'),'uri':_0x5d79bd+_0x889d('0x47')+'?'+_0x2a1930,'body':{'short_description':_0x4b784a,'global':!![],'active':!![],'name':_0x4b784a},'auth':_0x222829,'json':!![]};return rp(_0x5da2be)['then'](function(_0x23f035){var _0x2bbd17=_0x23f035['result'][_0x889d('0xf')];_0x51e5ad(_0x2bbd17);});});}function getRemoteTag(_0xd6ea4c,_0x43808b,_0x4c3ff7,_0x48a0aa,_0x58fc2f){return new Promise(function(_0x2ae730,_0x5f4d61){var _0x239438={'method':_0x889d('0xa'),'uri':_0x4c3ff7+_0x889d('0x47')+'?sysparm_query=name%3D'+_0xd6ea4c+'&'+_0x48a0aa,'auth':_0x43808b,'json':!![]};return rp(_0x239438)['then'](function(_0xac305a){if(_0xac305a[_0x889d('0xd')]['length']>0x0){var _0x14f155=_0xac305a['result'][0x0][_0x889d('0xf')];_0x2ae730(_0x14f155);}else{return createRemoteTag(_0xd6ea4c,_0x43808b,_0x4c3ff7,_0x48a0aa)[_0x889d('0xc')](function(_0x4cfea3){_0x2ae730(_0x4cfea3);});}});});}function assignTagToIncident(_0x3eacea,_0xda4c99,_0x14b49d,_0x843197,_0xefc8d4){return new Promise(function(_0x3d063a,_0x5ed7c0){var _0x4d8c19={'method':'POST','uri':_0x14b49d+_0x889d('0x48')+'?'+_0xefc8d4,'body':{'label':_0x3eacea,'table':_0x889d('0x3d'),'id_type':'Incident','table_key':_0x843197[_0x889d('0x43')],'title':_0x889d('0x49')+_0x843197[_0x889d('0x44')],'id_display':_0x843197[_0x889d('0x44')]},'auth':_0xda4c99,'json':!![]};return rp(_0x4d8c19)[_0x889d('0xc')](function(_0x78b529){_0x3d063a();})[_0x889d('0x13')](function(){_0x3d063a();});});}function manageTags(_0x2e0339,_0x16693e,_0xe9bb18,_0x24b85d,_0x431048,_0x50d0a1,_0x5b4638){return new Promise(function(_0x1a3acd,_0x267522){var _0x2e0ca1=[];_0x16693e[_0x889d('0x2b')](function(_0x22b2a8){_0x2e0ca1[_0x889d('0x4a')](getRemoteTag(_0x22b2a8,_0xe9bb18,_0x24b85d,_0x50d0a1,_0x5b4638));});return Promise['all'](_0x2e0ca1)[_0x889d('0xc')](function(_0x3d2d2c){if(_0x3d2d2c[_0x889d('0x1a')]){logger['info']('['+[_0x2e0339['toUpperCase']()]+_0x889d('0x4b'),_0x3d2d2c);var _0x511251=[];_0x3d2d2c['forEach'](function(_0x19f10f){_0x511251[_0x889d('0x4a')](assignTagToIncident(_0x19f10f,_0xe9bb18,_0x24b85d,_0x431048,_0x50d0a1));});return Promise['all'](_0x511251)[_0x889d('0xc')](function(){_0x1a3acd();})['catch'](function(){_0x1a3acd();});}else{_0x1a3acd();}});});}function getTags(_0x22510e,_0x3cefce,_0x38ab4f,_0x20d283,_0x23d9ad,_0x32b303){return function(_0x5ef721){return new Promise(function(_0x42d77d,_0x19d394){var _0x3ac248=[];var _0x5a0396=_0x20d283[_0x889d('0x4c')];if(_0x5a0396&&_0x5a0396[_0x889d('0x1a')]>0x0){_0x3ac248=_['map'](_0x5a0396,_0x889d('0x3a'));}if(_0x3ac248[_0x889d('0x1a')]>0x0){return manageTags(_0x22510e,_0x3ac248,_0x3cefce,_0x38ab4f,_0x5ef721,_0x23d9ad,_0x32b303)[_0x889d('0xc')](function(){_0x42d77d(_0x5ef721);});}else{_0x42d77d(_0x5ef721);}});};}function emit(_0x3cb864,_0x496bfe,_0x72a20c){var _0x47ae19=_0x889d('0x4d')+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0x889d('0x4e')+_0x889d('0x4f');var _0xa67400={'uri':_0x3cb864+_0x889d('0x50')+_0x72a20c+_0x47ae19};io['to'](util[_0x889d('0x51')](_0x889d('0x52'),_0x496bfe))[_0x889d('0x53')](_0x889d('0x54'),_0xa67400);}exports['cs']=function(_0x128b48,_0x48ac8c,_0x4843c7,_0x4e543f,_0x3c106b,_0x5a9620,_0xe51ef4,_0x11413c){var _0x31d927={};var _0x3cf850={'user':_0x5a9620['username'],'pass':_0x5a9620[_0x889d('0x55')]};var _0x5aa604=_0x889d('0x56');var _0x3c1988=_0x889d('0x57');_0x5a9620[_0x889d('0x58')]=intUtil[_0x889d('0x59')](_0x5a9620['remoteUri']);_0x5a9620[_0x889d('0x5a')]=intUtil[_0x889d('0x59')](_0x5a9620['serverUrl']);var _0x28abd6=util[_0x889d('0x51')](_0x889d('0x5b'),_0x5a9620['remoteUri']);_0x31d927[_0x889d('0x18')]=!_[_0x889d('0x5c')](_0x4e543f)?_0x4e543f[_0x889d('0x5d')]:null;_0x31d927[_0x889d('0x1e')]=_0x5a9620[_0x889d('0x5d')];_0x31d927['endUserNumber']=_0x11413c[_0x889d('0x35')]()==='outbound'?_0x48ac8c[_0x889d('0x5e')]:_0x48ac8c[_0x889d('0x5f')];_0x31d927[_0x889d('0x60')]=_0x11413c===_0x889d('0x61')||_0x11413c==='unmanaged'?_0x889d('0x61'):_0x889d('0x3c');var _0x537545=util[_0x889d('0x51')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5a9620['serverUrl'],_0x48ac8c[_0x889d('0x62')],md5(_0x48ac8c['uniqueid']));if(_0x3c106b&&_0x3c106b[_0x889d('0x63')]){logger['info'](_0x889d('0x64'),'Recording\x20is\x20enabled!');_0x48ac8c[_0x889d('0x65')]=_0x537545;}else if(_0xe51ef4&&_0xe51ef4[_0x889d('0x66')]&&_0xe51ef4[_0x889d('0x66')]!==_0x889d('0x67')){logger[_0x889d('0x10')](_0x889d('0x68'),_0x889d('0x69'));_0x48ac8c[_0x889d('0x65')]=_0x537545;}else{_0x48ac8c[_0x889d('0x65')]='';}return getAdminUser(_0x11413c,_0x3cf850,_0x31d927,_0x28abd6,_0x3c1988,_0x5aa604)[_0x889d('0xc')](getUser(_0x11413c,_0x3cf850,_0x28abd6,_0x3c1988,_0x5aa604))['then'](getEndUser(_0x11413c,_0x3cf850,_0x28abd6,_0x3c1988,_0x5aa604))[_0x889d('0xc')](getTicket(_0x11413c,_0x3cf850,_0x28abd6,_0x4843c7,_0x48ac8c,_0x3c1988))['then'](function(_0x3f9e27){logger['info'](util['format']('The\x20ticket\x20ID\x20is:\x20%s',_0x3f9e27['ticketId']));logger[_0x889d('0x10')](util[_0x889d('0x51')](_0x889d('0x6a'),_0x11413c));if(_0x11413c!==_0x889d('0x6b')){logger[_0x889d('0x10')]('['+[_0x11413c[_0x889d('0x11')]()]+']',_0x889d('0x6c'));emit(_0x5a9620[_0x889d('0x58')],_0x4e543f['name'],_0x3f9e27['ticketId']);}})[_0x889d('0x13')](function(_0x4f5217){logger[_0x889d('0x14')]('['+[_0x11413c['toUpperCase']()]+_0x889d('0x6d'),util[_0x889d('0x6e')](_0x4f5217,{'showHidden':!![],'depth':null}));});};