Built motion from commit da24aabd.|2.6.20
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x5411=['result','adminId','info','toUpperCase','],\x20getAdminUser\x20crm','error','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','active','userId','sys_id','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','adminEmail','],\x20createEndUser\x20input\x20crm','POST','sys_user?','user','endUserNumber','true','System','],\x20EndUser\x20schema','endUserId','catch','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20createEndUser\x20crm','includes','string','nameField','customField','toLowerCase','content','toString','picklist','type','idField','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber',']\x20getTicket\x20crm','label','label_entry','Incident','forEach',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','all','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','trigger:browser:url','password','sysparm_limit=1','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','calleridnum','callDirection','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','util','md5','ioredis','./util','../../../../config/environment','servicenow','redis','defaults','localhost','socket.io-emitter','sys_user?sysparm_query=user_name%3Dadmin','then'];(function(_0x40f3ed,_0x30a518){var _0x30fd3b=function(_0x1ddf73){while(--_0x1ddf73){_0x40f3ed['push'](_0x40f3ed['shift']());}};_0x30fd3b(++_0x30a518);}(_0x5411,0xce));var _0x1541=function(_0xa148b7,_0x2f3eb2){_0xa148b7=_0xa148b7-0x0;var _0x51efd3=_0x5411[_0xa148b7];return _0x51efd3;};'use strict';var _=require(_0x1541('0x0'));var Promise=require(_0x1541('0x1'));var rp=require('request-promise');var util=require(_0x1541('0x2'));var md5=require(_0x1541('0x3'));var Redis=require(_0x1541('0x4'));var intUtil=require(_0x1541('0x5'));var config=require(_0x1541('0x6'));var logger=require('../../../../config/logger')(_0x1541('0x7'));config[_0x1541('0x8')]=_[_0x1541('0x9')](config['redis'],{'host':_0x1541('0xa'),'port':0x18eb});var io=require(_0x1541('0xb'))(new Redis(config[_0x1541('0x8')]));function getAdminUser(_0x39ca25,_0x459279,_0x284795,_0x37e69e,_0x1f59bc,_0x6695a9){return new Promise(function(_0x2a2c77,_0xede79){var _0x2cb792={'method':'GET','uri':_0x37e69e+_0x1541('0xc')+'&'+_0x1f59bc+'&'+_0x6695a9,'auth':_0x459279,'json':!![]};return rp(_0x2cb792)[_0x1541('0xd')](function(_0x1eefd1){if(_0x1eefd1[_0x1541('0xe')]['length']>0x0){_0x284795[_0x1541('0xf')]=_0x1eefd1[_0x1541('0xe')][0x0]['sys_id'];}logger[_0x1541('0x10')]('['+[_0x39ca25[_0x1541('0x11')]()]+_0x1541('0x12'),_0x284795);_0x2a2c77(_0x284795);})['catch'](function(_0x1a338a){logger[_0x1541('0x13')]('['+[_0x39ca25[_0x1541('0x11')]()]+']',_0x1a338a[_0x1541('0x14')]);_0xede79(_0x1a338a[_0x1541('0x14')]);});});}function getUser(_0x1b476c,_0x574398,_0x4d86c3,_0xc45aad,_0x99f889){return function(_0x17fee7){logger[_0x1541('0x10')]('['+[_0x1b476c[_0x1541('0x11')]()]+_0x1541('0x15'),_0x17fee7);return new Promise(function(_0x25efe2,_0x4ca793){if(intUtil[_0x1541('0x16')](_0x17fee7[_0x1541('0x17')])){var _0x15ed5e={'method':_0x1541('0x18'),'uri':_0x4d86c3+_0x1541('0x19')+_0x17fee7[_0x1541('0x17')]+'&'+_0xc45aad+'&'+_0x99f889,'auth':_0x574398,'json':!![]};logger[_0x1541('0x10')]('['+[_0x1b476c[_0x1541('0x11')]()]+_0x1541('0x1a'),_0x15ed5e);return rp(_0x15ed5e)[_0x1541('0xd')](function(_0x8ffd18){logger[_0x1541('0x10')]('['+[_0x1b476c['toUpperCase']()]+_0x1541('0x1b'),_0x8ffd18);if(_0x8ffd18[_0x1541('0xe')][_0x1541('0x1c')]>0x0&&String(_0x8ffd18['result'][0x0][_0x1541('0x1d')])==='true'){_0x17fee7[_0x1541('0x1e')]=_0x8ffd18[_0x1541('0xe')][0x0][_0x1541('0x1f')];}else{_0x17fee7['userId']=_0x17fee7[_0x1541('0xf')];_0x17fee7[_0x1541('0x17')]=_0x17fee7['adminEmail'];}logger[_0x1541('0x10')]('['+[_0x1b476c['toUpperCase']()]+_0x1541('0x20'),_0x17fee7);_0x25efe2(_0x17fee7);})['catch'](function(_0xb847ad){logger[_0x1541('0x13')]('['+[_0x1b476c[_0x1541('0x11')]()]+']',_0xb847ad[_0x1541('0x14')]);_0x4ca793(_0xb847ad['message']);});}else{logger[_0x1541('0x10')]('['+[_0x1b476c[_0x1541('0x11')]()]+_0x1541('0x21'));_0x17fee7[_0x1541('0x1e')]=_0x17fee7[_0x1541('0xf')];_0x17fee7[_0x1541('0x17')]=_0x17fee7[_0x1541('0x22')];_0x25efe2(_0x17fee7);}});};}function createEndUser(_0x1f0787,_0x580457,_0x45cde6,_0x2c9bd8,_0x29fe4d){logger[_0x1541('0x10')]('['+[_0x1f0787[_0x1541('0x11')]()]+_0x1541('0x23'),_0x45cde6);return new Promise(function(_0x477a2a,_0x43e31d){var _0x84950f={'method':_0x1541('0x24'),'uri':_0x2c9bd8+_0x1541('0x25')+_0x29fe4d,'body':{'user_name':_0x45cde6['endUserNumber'],'roles':_0x1541('0x26'),'first_name':_0x45cde6[_0x1541('0x27')],'active':_0x1541('0x28'),'date_format':_0x1541('0x29'),'phone':_0x45cde6[_0x1541('0x27')]},'auth':_0x580457,'json':!![]};return rp(_0x84950f)[_0x1541('0xd')](function(_0x7c776f){logger[_0x1541('0x10')]('['+[_0x1f0787[_0x1541('0x11')]()]+_0x1541('0x2a'),_0x7c776f[_0x1541('0xe')]);_0x45cde6[_0x1541('0x2b')]=_0x7c776f[_0x1541('0xe')][_0x1541('0x1f')];_0x477a2a(_0x45cde6);})[_0x1541('0x2c')](function(_0x109a95){logger[_0x1541('0x13')]('['+[_0x1f0787['toUpperCase']()]+']',_0x109a95[_0x1541('0x14')]);_0x43e31d(_0x109a95['message']);});});}function getEndUser(_0x7da88a,_0x4d375b,_0x325462,_0x38adb1,_0xeb204a){return function(_0x5baffd){logger['info']('['+[_0x7da88a[_0x1541('0x11')]()]+_0x1541('0x2d'),_0x5baffd);return new Promise(function(_0x2d8419,_0xed064){var _0x53ee51={'method':_0x1541('0x18'),'uri':_0x325462+_0x1541('0x2e')+_0x5baffd['endUserNumber']+'&'+_0x38adb1+'&'+_0xeb204a,'auth':_0x4d375b,'json':!![]};return rp(_0x53ee51)[_0x1541('0xd')](function(_0x1c1c5e){if(_0x1c1c5e[_0x1541('0xe')][_0x1541('0x1c')]>0x0){_0x5baffd[_0x1541('0x2b')]=_0x1c1c5e[_0x1541('0xe')][0x0][_0x1541('0x1f')];logger[_0x1541('0x10')]('['+[_0x7da88a[_0x1541('0x11')]()]+'],\x20getEndUser\x20crm',_0x5baffd);_0x2d8419(_0x5baffd);}else{return createEndUser(_0x7da88a,_0x4d375b,_0x5baffd,_0x325462,_0x38adb1)[_0x1541('0xd')](function(_0x147c2a){logger['info']('['+[_0x7da88a[_0x1541('0x11')]()]+_0x1541('0x2f'),_0x147c2a);_0x2d8419(_0x147c2a);});}})[_0x1541('0x2c')](function(_0x128649){logger[_0x1541('0x13')]('['+[_0x7da88a['toUpperCase']()]+']',_0x128649[_0x1541('0x14')]);_0xed064(_0x128649[_0x1541('0x14')]);});});};}function getCustomFields(_0x4ec26d,_0x1e8653){var _0x41a88={};if(_0x4ec26d['length']>0x0){_['forEach'](_0x4ec26d,function(_0x175b0a){if(_[_0x1541('0x30')]([_0x1541('0x31'),'picklist'],_0x175b0a['type'])&&_0x175b0a[_0x1541('0x32')]&&!_0x175b0a[_0x1541('0x33')]){_0x41a88[_0x175b0a[_0x1541('0x32')][_0x1541('0x34')]()]=_0x175b0a[_0x1541('0x35')][_0x1541('0x36')]();}else if(_['includes']([_0x1541('0x31'),_0x1541('0x37')],_0x175b0a[_0x1541('0x38')])&&_0x175b0a[_0x1541('0x39')]&&_0x175b0a['customField']){_0x41a88[_0x175b0a['idField'][_0x1541('0x34')]()]=_0x175b0a[_0x1541('0x35')]['toString']();}else if(_0x175b0a[_0x1541('0x38')]==='variable'&&_0x175b0a['variableName']&&_0x175b0a['idField']&&_0x175b0a[_0x1541('0x33')]){_0x41a88[_0x175b0a[_0x1541('0x39')]['toLowerCase']()]=_0x1e8653[_0x175b0a['variableName']][_0x1541('0x36')]();}else if(_0x175b0a[_0x1541('0x38')]===_0x1541('0x3a')&&_0x175b0a['Variable']&&_0x175b0a[_0x1541('0x3b')]['name']&&_0x175b0a['idField']&&_0x175b0a[_0x1541('0x33')]){_0x41a88[_0x175b0a[_0x1541('0x39')][_0x1541('0x34')]()]=_0x1e8653[_0x175b0a['Variable'][_0x1541('0x3c')]['toLowerCase']()][_0x1541('0x36')]();}});}return _0x41a88;}function getTicket(_0x4d1d92,_0x5c9c42,_0x420a76,_0x92fb16,_0x3128ba,_0x500170){return function(_0x129739){logger[_0x1541('0x10')]('['+[_0x4d1d92[_0x1541('0x11')]()]+_0x1541('0x3d'),_0x129739);return new Promise(function(_0x318b81,_0x36b68c){var _0x3c2d6c=_0x4d1d92[_0x1541('0x34')]()===_0x1541('0x3e')?_0x129739[_0x1541('0x1e')]:_0x129739['endUserId'];var _0x57d6fd={'method':_0x1541('0x24'),'uri':_0x420a76+_0x1541('0x3f')+'?'+_0x500170,'body':Object[_0x1541('0x40')]({},{'active':_0x1541('0x28'),'caller_id':_0x3c2d6c,'assigned_to':_0x129739[_0x1541('0x1e')],'short_description':intUtil[_0x1541('0x41')](_0x92fb16['Subjects'],_0x3128ba,'\x20'),'description':intUtil[_0x1541('0x41')](_0x92fb16['Descriptions'],_0x3128ba,'\x0a')},getCustomFields(_0x92fb16['Fields'],_0x3128ba)),'auth':_0x5c9c42,'json':!![]};return rp(_0x57d6fd)[_0x1541('0xd')](function(_0x2b4dc0){logger[_0x1541('0x10')]('['+[_0x4d1d92[_0x1541('0x11')]()]+_0x1541('0x42'),_0x2b4dc0[_0x1541('0xe')]);_0x129739[_0x1541('0x43')]=_0x2b4dc0['result'][_0x1541('0x1f')];_0x129739[_0x1541('0x44')]=_0x2b4dc0[_0x1541('0xe')]['number'];logger[_0x1541('0x10')]('['+[_0x4d1d92['toUpperCase']()]+_0x1541('0x45'),_0x129739);_0x318b81(_0x129739);})[_0x1541('0x2c')](function(_0x522e38){logger['error']('['+[_0x4d1d92['toUpperCase']()]+']',_0x522e38[_0x1541('0x14')]);_0x36b68c(_0x522e38[_0x1541('0x14')]);});});};}function createRemoteTag(_0x2e667e,_0x384768,_0xed1554,_0x4af4b1){return new Promise(function(_0x4cb0f0,_0x526625){var _0x12a15c={'method':_0x1541('0x24'),'uri':_0xed1554+_0x1541('0x46')+'?'+_0x4af4b1,'body':{'short_description':_0x2e667e,'global':!![],'active':!![],'name':_0x2e667e},'auth':_0x384768,'json':!![]};return rp(_0x12a15c)[_0x1541('0xd')](function(_0x223f85){var _0x36602=_0x223f85[_0x1541('0xe')][_0x1541('0x1f')];_0x4cb0f0(_0x36602);});});}function getRemoteTag(_0xbc3482,_0x285cf1,_0x4adbbf,_0x191634,_0x26db4d){return new Promise(function(_0x27bd2f,_0x1c8792){var _0x4f1b03={'method':'GET','uri':_0x4adbbf+'label'+'?sysparm_query=name%3D'+_0xbc3482+'&'+_0x191634,'auth':_0x285cf1,'json':!![]};return rp(_0x4f1b03)['then'](function(_0x3c470f){if(_0x3c470f[_0x1541('0xe')][_0x1541('0x1c')]>0x0){var _0x50be38=_0x3c470f[_0x1541('0xe')][0x0][_0x1541('0x1f')];_0x27bd2f(_0x50be38);}else{return createRemoteTag(_0xbc3482,_0x285cf1,_0x4adbbf,_0x191634)['then'](function(_0x350ce0){_0x27bd2f(_0x350ce0);});}});});}function assignTagToIncident(_0x4c6595,_0xb294e3,_0x271a07,_0x53a3de,_0x43e0c6){return new Promise(function(_0x8b0c64,_0x4453ed){var _0x3b7c85={'method':_0x1541('0x24'),'uri':_0x271a07+_0x1541('0x47')+'?'+_0x43e0c6,'body':{'label':_0x4c6595,'table':_0x1541('0x3f'),'id_type':_0x1541('0x48'),'table_key':_0x53a3de[_0x1541('0x43')],'title':'Incident\x20-\x20'+_0x53a3de[_0x1541('0x44')],'id_display':_0x53a3de[_0x1541('0x44')]},'auth':_0xb294e3,'json':!![]};return rp(_0x3b7c85)[_0x1541('0xd')](function(_0x97f4d7){_0x8b0c64();})[_0x1541('0x2c')](function(){_0x8b0c64();});});}function manageTags(_0x2a2e68,_0x355c88,_0x628ee3,_0x103337,_0xe20e33,_0x1acd93,_0x1005b1){return new Promise(function(_0x31d601,_0x2e9d06){var _0x106554=[];_0x355c88[_0x1541('0x49')](function(_0x50b8fb){_0x106554['push'](getRemoteTag(_0x50b8fb,_0x628ee3,_0x103337,_0x1acd93,_0x1005b1));});return Promise['all'](_0x106554)[_0x1541('0xd')](function(_0x35d86b){if(_0x35d86b[_0x1541('0x1c')]){logger[_0x1541('0x10')]('['+[_0x2a2e68[_0x1541('0x11')]()]+_0x1541('0x4a'),_0x35d86b);var _0x5b2538=[];_0x35d86b[_0x1541('0x49')](function(_0x5775f4){_0x5b2538['push'](assignTagToIncident(_0x5775f4,_0x628ee3,_0x103337,_0xe20e33,_0x1acd93));});return Promise[_0x1541('0x4b')](_0x5b2538)[_0x1541('0xd')](function(){_0x31d601();})[_0x1541('0x2c')](function(){_0x31d601();});}else{_0x31d601();}});});}function getTags(_0x47f624,_0x41f48c,_0x1f7d9b,_0x4f3c9e,_0x441665,_0x497dba){return function(_0x27d919){return new Promise(function(_0x2613db,_0x2ea50a){var _0x423500=[];var _0x3107a2=_0x4f3c9e['Tags'];if(_0x3107a2&&_0x3107a2[_0x1541('0x1c')]>0x0){_0x423500=_[_0x1541('0x4c')](_0x3107a2,_0x1541('0x3c'));}if(_0x423500[_0x1541('0x1c')]>0x0){return manageTags(_0x47f624,_0x423500,_0x41f48c,_0x1f7d9b,_0x27d919,_0x441665,_0x497dba)[_0x1541('0xd')](function(){_0x2613db(_0x27d919);});}else{_0x2613db(_0x27d919);}});};}function emit(_0x5bb6fc,_0x6ab805,_0x15cf3f){var _0x3cf155=_0x1541('0x4d')+_0x1541('0x4e')+_0x1541('0x4f')+_0x1541('0x50');var _0x5c30bc={'uri':_0x5bb6fc+_0x1541('0x51')+_0x15cf3f+_0x3cf155};io['to'](util[_0x1541('0x52')]('user:%s',_0x6ab805))[_0x1541('0x53')](_0x1541('0x54'),_0x5c30bc);}exports['cs']=function(_0x1bb251,_0x3fc959,_0x366bd7,_0x3e0d2c,_0x569175,_0x3a6dce,_0x4313d7,_0x417d52){var _0x14d7f2={};var _0x44a763={'user':_0x3a6dce['username'],'pass':_0x3a6dce[_0x1541('0x55')]};var _0x219a4b=_0x1541('0x56');var _0x1bef1f='sysparm_display_value=true';_0x3a6dce[_0x1541('0x57')]=intUtil[_0x1541('0x58')](_0x3a6dce[_0x1541('0x57')]);_0x3a6dce[_0x1541('0x59')]=intUtil[_0x1541('0x58')](_0x3a6dce[_0x1541('0x59')]);var _0x4ccc03=util[_0x1541('0x52')](_0x1541('0x5a'),_0x3a6dce[_0x1541('0x57')]);_0x14d7f2[_0x1541('0x17')]=!_[_0x1541('0x5b')](_0x3e0d2c)?_0x3e0d2c['email']:null;_0x14d7f2[_0x1541('0x22')]=_0x3a6dce['email'];_0x14d7f2[_0x1541('0x27')]=_0x417d52[_0x1541('0x34')]()===_0x1541('0x3e')?_0x3fc959['destcalleridnum']:_0x3fc959[_0x1541('0x5c')];_0x14d7f2[_0x1541('0x5d')]=_0x417d52===_0x1541('0x5e')||_0x417d52==='unmanaged'?_0x1541('0x5e'):_0x1541('0x3e');var _0x4f40e4=util['format'](_0x1541('0x5f'),_0x3a6dce['serverUrl'],_0x3fc959[_0x1541('0x60')],md5(_0x3fc959['uniqueid']));if(_0x569175&&_0x569175[_0x1541('0x61')]){logger[_0x1541('0x10')](_0x1541('0x62'),_0x1541('0x63'));_0x3fc959['recordingURL']=_0x4f40e4;}else if(_0x4313d7&&_0x4313d7[_0x1541('0x64')]&&_0x4313d7[_0x1541('0x64')]!==_0x1541('0x65')){logger[_0x1541('0x10')](_0x1541('0x66'),_0x1541('0x63'));_0x3fc959[_0x1541('0x67')]=_0x4f40e4;}else{_0x3fc959[_0x1541('0x67')]='';}return getAdminUser(_0x417d52,_0x44a763,_0x14d7f2,_0x4ccc03,_0x1bef1f,_0x219a4b)[_0x1541('0xd')](getUser(_0x417d52,_0x44a763,_0x4ccc03,_0x1bef1f,_0x219a4b))[_0x1541('0xd')](getEndUser(_0x417d52,_0x44a763,_0x4ccc03,_0x1bef1f,_0x219a4b))[_0x1541('0xd')](getTicket(_0x417d52,_0x44a763,_0x4ccc03,_0x366bd7,_0x3fc959,_0x1bef1f))[_0x1541('0xd')](function(_0x39deea){logger[_0x1541('0x10')](util[_0x1541('0x52')](_0x1541('0x68'),_0x39deea[_0x1541('0x43')]));logger['info'](util[_0x1541('0x52')](_0x1541('0x69'),_0x417d52));if(_0x417d52!==_0x1541('0x6a')){logger[_0x1541('0x10')]('['+[_0x417d52[_0x1541('0x11')]()]+']',_0x1541('0x6b'));emit(_0x3a6dce['remoteUri'],_0x3e0d2c[_0x1541('0x3c')],_0x39deea[_0x1541('0x43')]);}})[_0x1541('0x2c')](function(_0x5b6739){logger[_0x1541('0x13')]('['+[_0x417d52[_0x1541('0x11')]()]+_0x1541('0x6c'),util[_0x1541('0x6d')](_0x5b6739,{'showHidden':!![],'depth':null}));});};