server/services/ami/trigger/integration/servicenow.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x326f=['%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...','inspect','lodash','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','socket.io-emitter','GET','then','result','adminId','sys_id','info','],\x20getAdminUser\x20crm','catch','error','message','toUpperCase','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','length','userId','adminEmail','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','user','true','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','type','nameField','customField','idField','toLowerCase','toString','string','content','variable','variableName','Variable',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','ticketId','ticketNumber',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident\x20-\x20','forEach','push','all','Tags','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','emit','password','sysparm_limit=1','sysparm_display_value=true','stripTrailingSlash','remoteUri','serverUrl','email','destcalleridnum','callDirection','queue','unmanaged'];(function(_0x247a1e,_0x24f903){var _0x40ed26=function(_0x318244){while(--_0x318244){_0x247a1e['push'](_0x247a1e['shift']());}};_0x40ed26(++_0x24f903);}(_0x326f,0xd1));var _0xf326=function(_0x2055c9,_0xb70ce4){_0x2055c9=_0x2055c9-0x0;var _0xfc0402=_0x326f[_0x2055c9];return _0xfc0402;};'use strict';var _=require(_0xf326('0x0'));var Promise=require('bluebird');var rp=require('request-promise');var util=require(_0xf326('0x1'));var md5=require(_0xf326('0x2'));var Redis=require(_0xf326('0x3'));var intUtil=require(_0xf326('0x4'));var config=require(_0xf326('0x5'));var logger=require(_0xf326('0x6'))(_0xf326('0x7'));config[_0xf326('0x8')]=_[_0xf326('0x9')](config[_0xf326('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0xf326('0xa'))(new Redis(config[_0xf326('0x8')]));function getAdminUser(_0x165f95,_0x1e7b8a,_0x515bfa,_0x4c206c,_0x592975,_0x3bacf2){return new Promise(function(_0x1fc80e,_0x163416){var _0x2686e1={'method':_0xf326('0xb'),'uri':_0x4c206c+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x592975+'&'+_0x3bacf2,'auth':_0x1e7b8a,'json':!![]};return rp(_0x2686e1)[_0xf326('0xc')](function(_0x53cbcd){if(_0x53cbcd[_0xf326('0xd')]['length']>0x0){_0x515bfa[_0xf326('0xe')]=_0x53cbcd['result'][0x0][_0xf326('0xf')];}logger[_0xf326('0x10')]('['+[_0x165f95['toUpperCase']()]+_0xf326('0x11'),_0x515bfa);_0x1fc80e(_0x515bfa);})[_0xf326('0x12')](function(_0x3504eb){logger[_0xf326('0x13')]('['+[_0x165f95['toUpperCase']()]+']',_0x3504eb[_0xf326('0x14')]);_0x163416(_0x3504eb['message']);});});}function getUser(_0x54bd1a,_0xdf21d9,_0x11f6d2,_0x1f2e5a,_0xa63d1a){return function(_0x292f4b){logger[_0xf326('0x10')]('['+[_0x54bd1a[_0xf326('0x15')]()]+_0xf326('0x16'),_0x292f4b);return new Promise(function(_0x5a682a,_0x3ad7da){if(intUtil[_0xf326('0x17')](_0x292f4b[_0xf326('0x18')])){var _0x31ffb9={'method':_0xf326('0xb'),'uri':_0x11f6d2+_0xf326('0x19')+_0x292f4b['userEmail']+'&'+_0x1f2e5a+'&'+_0xa63d1a,'auth':_0xdf21d9,'json':!![]};logger['info']('['+[_0x54bd1a['toUpperCase']()]+_0xf326('0x1a'),_0x31ffb9);return rp(_0x31ffb9)[_0xf326('0xc')](function(_0x484cbe){logger['info']('['+[_0x54bd1a[_0xf326('0x15')]()]+'],\x20getUser\x20entity',_0x484cbe);if(_0x484cbe['result'][_0xf326('0x1b')]>0x0&&String(_0x484cbe[_0xf326('0xd')][0x0]['active'])==='true'){_0x292f4b[_0xf326('0x1c')]=_0x484cbe[_0xf326('0xd')][0x0]['sys_id'];}else{_0x292f4b[_0xf326('0x1c')]=_0x292f4b[_0xf326('0xe')];_0x292f4b[_0xf326('0x18')]=_0x292f4b[_0xf326('0x1d')];}logger[_0xf326('0x10')]('['+[_0x54bd1a[_0xf326('0x15')]()]+'],\x20getUser\x20crm',_0x292f4b);_0x5a682a(_0x292f4b);})['catch'](function(_0x4f31f6){logger[_0xf326('0x13')]('['+[_0x54bd1a[_0xf326('0x15')]()]+']',_0x4f31f6[_0xf326('0x14')]);_0x3ad7da(_0x4f31f6[_0xf326('0x14')]);});}else{logger[_0xf326('0x10')]('['+[_0x54bd1a[_0xf326('0x15')]()]+']\x20using\x20admin\x20profile');_0x292f4b[_0xf326('0x1c')]=_0x292f4b[_0xf326('0xe')];_0x292f4b[_0xf326('0x18')]=_0x292f4b['adminEmail'];_0x5a682a(_0x292f4b);}});};}function createEndUser(_0x1617d2,_0x55ad0f,_0x4a9abf,_0x6a8e89,_0x1ae23a){logger[_0xf326('0x10')]('['+[_0x1617d2['toUpperCase']()]+_0xf326('0x1e'),_0x4a9abf);return new Promise(function(_0x292500,_0x55790d){var _0x225776={'method':_0xf326('0x1f'),'uri':_0x6a8e89+_0xf326('0x20')+_0x1ae23a,'body':{'user_name':_0x4a9abf[_0xf326('0x21')],'roles':_0xf326('0x22'),'first_name':_0x4a9abf[_0xf326('0x21')],'active':_0xf326('0x23'),'date_format':_0xf326('0x24'),'phone':_0x4a9abf[_0xf326('0x21')]},'auth':_0x55ad0f,'json':!![]};return rp(_0x225776)[_0xf326('0xc')](function(_0x4b52f2){logger[_0xf326('0x10')]('['+[_0x1617d2[_0xf326('0x15')]()]+_0xf326('0x25'),_0x4b52f2['result']);_0x4a9abf[_0xf326('0x26')]=_0x4b52f2[_0xf326('0xd')][_0xf326('0xf')];_0x292500(_0x4a9abf);})['catch'](function(_0x5b101d){logger[_0xf326('0x13')]('['+[_0x1617d2[_0xf326('0x15')]()]+']',_0x5b101d[_0xf326('0x14')]);_0x55790d(_0x5b101d[_0xf326('0x14')]);});});}function getEndUser(_0x30694f,_0x2e8a64,_0x62585a,_0x2d5f20,_0x580374){return function(_0x461e93){logger[_0xf326('0x10')]('['+[_0x30694f['toUpperCase']()]+_0xf326('0x27'),_0x461e93);return new Promise(function(_0x4e5d7c,_0xce1cbb){var _0x481b64={'method':'GET','uri':_0x62585a+_0xf326('0x28')+_0x461e93['endUserNumber']+'&'+_0x2d5f20+'&'+_0x580374,'auth':_0x2e8a64,'json':!![]};return rp(_0x481b64)[_0xf326('0xc')](function(_0x57aa27){if(_0x57aa27[_0xf326('0xd')][_0xf326('0x1b')]>0x0){_0x461e93[_0xf326('0x26')]=_0x57aa27['result'][0x0][_0xf326('0xf')];logger[_0xf326('0x10')]('['+[_0x30694f['toUpperCase']()]+_0xf326('0x29'),_0x461e93);_0x4e5d7c(_0x461e93);}else{return createEndUser(_0x30694f,_0x2e8a64,_0x461e93,_0x62585a,_0x2d5f20)[_0xf326('0xc')](function(_0x40fa7a){logger[_0xf326('0x10')]('['+[_0x30694f['toUpperCase']()]+_0xf326('0x2a'),_0x40fa7a);_0x4e5d7c(_0x40fa7a);});}})[_0xf326('0x12')](function(_0x1e69b1){logger[_0xf326('0x13')]('['+[_0x30694f[_0xf326('0x15')]()]+']',_0x1e69b1['message']);_0xce1cbb(_0x1e69b1[_0xf326('0x14')]);});});};}function getCustomFields(_0x1b7bf6,_0x5cfb97){var _0x4dd361={};if(_0x1b7bf6[_0xf326('0x1b')]>0x0){_['forEach'](_0x1b7bf6,function(_0x55dfa8){if(_0x55dfa8[_0xf326('0x2b')]==='string'&&_0x55dfa8[_0xf326('0x2c')]&&!_0x55dfa8[_0xf326('0x2d')]){_0x4dd361[_0x55dfa8[_0xf326('0x2e')][_0xf326('0x2f')]()]=_0x55dfa8['content'][_0xf326('0x30')]();}else if(_0x55dfa8[_0xf326('0x2b')]===_0xf326('0x31')&&_0x55dfa8[_0xf326('0x2e')]&&_0x55dfa8[_0xf326('0x2d')]){_0x4dd361[_0x55dfa8[_0xf326('0x2e')][_0xf326('0x2f')]()]=_0x55dfa8[_0xf326('0x32')][_0xf326('0x30')]();}else if(_0x55dfa8[_0xf326('0x2b')]===_0xf326('0x33')&&_0x55dfa8[_0xf326('0x34')]&&_0x55dfa8['idField']&&_0x55dfa8[_0xf326('0x2d')]){_0x4dd361[_0x55dfa8[_0xf326('0x2e')][_0xf326('0x2f')]()]=_0x5cfb97[_0x55dfa8[_0xf326('0x34')]][_0xf326('0x30')]();}else if(_0x55dfa8[_0xf326('0x2b')]==='customVariable'&&_0x55dfa8[_0xf326('0x35')]&&_0x55dfa8[_0xf326('0x35')]['name']&&_0x55dfa8[_0xf326('0x2e')]&&_0x55dfa8[_0xf326('0x2d')]){_0x4dd361[_0x55dfa8[_0xf326('0x2e')][_0xf326('0x2f')]()]=_0x5cfb97[_0x55dfa8[_0xf326('0x35')]['name']['toLowerCase']()][_0xf326('0x30')]();}});}return _0x4dd361;}function getTicket(_0x44e101,_0x5ed62e,_0x4bd865,_0x8e318d,_0x269e89,_0x21c98e){return function(_0x5b3705){logger[_0xf326('0x10')]('['+[_0x44e101[_0xf326('0x15')]()]+_0xf326('0x36'),_0x5b3705);return new Promise(function(_0xc43507,_0xc99be){var _0x2d9bba=_0x44e101[_0xf326('0x2f')]()===_0xf326('0x37')?_0x5b3705[_0xf326('0x1c')]:_0x5b3705[_0xf326('0x26')];var _0x1c76c8={'method':_0xf326('0x1f'),'uri':_0x4bd865+_0xf326('0x38')+'?'+_0x21c98e,'body':Object[_0xf326('0x39')]({},{'active':_0xf326('0x23'),'caller_id':_0x2d9bba,'assigned_to':_0x5b3705['userId'],'short_description':intUtil[_0xf326('0x3a')](_0x8e318d[_0xf326('0x3b')],_0x269e89,'\x20'),'description':intUtil[_0xf326('0x3a')](_0x8e318d[_0xf326('0x3c')],_0x269e89,'\x0a')},getCustomFields(_0x8e318d['Fields'],_0x269e89)),'auth':_0x5ed62e,'json':!![]};return rp(_0x1c76c8)[_0xf326('0xc')](function(_0x2f5511){logger[_0xf326('0x10')]('['+[_0x44e101[_0xf326('0x15')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x2f5511[_0xf326('0xd')]);_0x5b3705[_0xf326('0x3d')]=_0x2f5511[_0xf326('0xd')][_0xf326('0xf')];_0x5b3705[_0xf326('0x3e')]=_0x2f5511['result']['number'];logger[_0xf326('0x10')]('['+[_0x44e101[_0xf326('0x15')]()]+_0xf326('0x3f'),_0x5b3705);_0xc43507(_0x5b3705);})['catch'](function(_0x102fba){logger[_0xf326('0x13')]('['+[_0x44e101[_0xf326('0x15')]()]+']',_0x102fba['message']);_0xc99be(_0x102fba['message']);});});};}function createRemoteTag(_0x36ef89,_0x5b4832,_0x1cf58f,_0x554277){return new Promise(function(_0x458e5f,_0x7ee57){var _0x28c959={'method':_0xf326('0x1f'),'uri':_0x1cf58f+_0xf326('0x40')+'?'+_0x554277,'body':{'short_description':_0x36ef89,'global':!![],'active':!![],'name':_0x36ef89},'auth':_0x5b4832,'json':!![]};return rp(_0x28c959)[_0xf326('0xc')](function(_0x7f7ece){var _0x495a16=_0x7f7ece[_0xf326('0xd')][_0xf326('0xf')];_0x458e5f(_0x495a16);});});}function getRemoteTag(_0x424d24,_0x4b0d8e,_0x208ba4,_0x3a832f,_0x3b8635){return new Promise(function(_0x16c578,_0x1159e){var _0x58fcf0={'method':_0xf326('0xb'),'uri':_0x208ba4+_0xf326('0x40')+_0xf326('0x41')+_0x424d24+'&'+_0x3a832f,'auth':_0x4b0d8e,'json':!![]};return rp(_0x58fcf0)[_0xf326('0xc')](function(_0x50690e){if(_0x50690e[_0xf326('0xd')][_0xf326('0x1b')]>0x0){var _0x227850=_0x50690e[_0xf326('0xd')][0x0]['sys_id'];_0x16c578(_0x227850);}else{return createRemoteTag(_0x424d24,_0x4b0d8e,_0x208ba4,_0x3a832f)['then'](function(_0x18b46e){_0x16c578(_0x18b46e);});}});});}function assignTagToIncident(_0x44d2ed,_0x55ca96,_0x3cf6fa,_0x29de71,_0x316609){return new Promise(function(_0x1258d1,_0x5765b0){var _0xb1c18c={'method':'POST','uri':_0x3cf6fa+'label_entry'+'?'+_0x316609,'body':{'label':_0x44d2ed,'table':_0xf326('0x38'),'id_type':'Incident','table_key':_0x29de71[_0xf326('0x3d')],'title':_0xf326('0x42')+_0x29de71[_0xf326('0x3e')],'id_display':_0x29de71['ticketNumber']},'auth':_0x55ca96,'json':!![]};return rp(_0xb1c18c)['then'](function(_0x1fd9c9){_0x1258d1();})[_0xf326('0x12')](function(){_0x1258d1();});});}function manageTags(_0x33b259,_0x5d0177,_0x2759d7,_0x487020,_0xe4a00d,_0x40929c,_0x131184){return new Promise(function(_0x217897,_0xbd3a01){var _0x18dbfc=[];_0x5d0177[_0xf326('0x43')](function(_0x3aeb20){_0x18dbfc[_0xf326('0x44')](getRemoteTag(_0x3aeb20,_0x2759d7,_0x487020,_0x40929c,_0x131184));});return Promise[_0xf326('0x45')](_0x18dbfc)[_0xf326('0xc')](function(_0x1e56fb){if(_0x1e56fb[_0xf326('0x1b')]){logger['info']('['+[_0x33b259[_0xf326('0x15')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x1e56fb);var _0x6ac6=[];_0x1e56fb[_0xf326('0x43')](function(_0x5e858d){_0x6ac6[_0xf326('0x44')](assignTagToIncident(_0x5e858d,_0x2759d7,_0x487020,_0xe4a00d,_0x40929c));});return Promise['all'](_0x6ac6)[_0xf326('0xc')](function(){_0x217897();})[_0xf326('0x12')](function(){_0x217897();});}else{_0x217897();}});});}function getTags(_0x28f3cb,_0x2d45c9,_0x31b6dd,_0x51ff5e,_0x4ec099,_0x1209ca){return function(_0x32fe3a){return new Promise(function(_0x15a538,_0x21b3cc){var _0x1fc586=[];var _0x579d2c=_0x51ff5e[_0xf326('0x46')];if(_0x579d2c&&_0x579d2c[_0xf326('0x1b')]>0x0){_0x1fc586=_['map'](_0x579d2c,'name');}if(_0x1fc586['length']>0x0){return manageTags(_0x28f3cb,_0x1fc586,_0x2d45c9,_0x31b6dd,_0x32fe3a,_0x4ec099,_0x1209ca)[_0xf326('0xc')](function(){_0x15a538(_0x32fe3a);});}else{_0x15a538(_0x32fe3a);}});};}function emit(_0x7edf5,_0x4150fa,_0x235525){var _0x240ce5=_0xf326('0x47')+_0xf326('0x48')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0xf326('0x49');var _0x588d26={'uri':_0x7edf5+_0xf326('0x4a')+_0x235525+_0x240ce5};io['to'](util[_0xf326('0x4b')]('user:%s',_0x4150fa))[_0xf326('0x4c')]('trigger:browser:url',_0x588d26);}exports['cs']=function(_0x499b59,_0x2dd9e4,_0x540fa0,_0x78ba34,_0x3411a4,_0x461059,_0x2ea5a2,_0x17cd36){var _0x541491={};var _0x4a053c={'user':_0x461059['username'],'pass':_0x461059[_0xf326('0x4d')]};var _0x307441=_0xf326('0x4e');var _0x180616=_0xf326('0x4f');_0x461059['remoteUri']=intUtil[_0xf326('0x50')](_0x461059[_0xf326('0x51')]);_0x461059[_0xf326('0x52')]=intUtil['stripTrailingSlash'](_0x461059['serverUrl']);var _0x830c9f=util[_0xf326('0x4b')]('%s/api/now/table/',_0x461059['remoteUri']);_0x541491[_0xf326('0x18')]=!_['isNil'](_0x78ba34)?_0x78ba34[_0xf326('0x53')]:null;_0x541491['adminEmail']=_0x461059['email'];_0x541491['endUserNumber']=_0x17cd36[_0xf326('0x2f')]()===_0xf326('0x37')?_0x2dd9e4[_0xf326('0x54')]:_0x2dd9e4['calleridnum'];_0x541491[_0xf326('0x55')]=_0x17cd36===_0xf326('0x56')||_0x17cd36===_0xf326('0x57')?_0xf326('0x56'):_0xf326('0x37');var _0x39e73d=util[_0xf326('0x4b')](_0xf326('0x58'),_0x461059[_0xf326('0x52')],_0x2dd9e4['uniqueid'],md5(_0x2dd9e4[_0xf326('0x59')]));if(_0x3411a4&&_0x3411a4['monitor_format']){logger[_0xf326('0x10')](_0xf326('0x5a'),_0xf326('0x5b'));_0x2dd9e4['recordingURL']=_0x39e73d;}else if(_0x2ea5a2&&_0x2ea5a2[_0xf326('0x5c')]&&_0x2ea5a2[_0xf326('0x5c')]!==_0xf326('0x5d')){logger['info'](_0xf326('0x5e'),_0xf326('0x5b'));_0x2dd9e4[_0xf326('0x5f')]=_0x39e73d;}else{_0x2dd9e4[_0xf326('0x5f')]='';}return getAdminUser(_0x17cd36,_0x4a053c,_0x541491,_0x830c9f,_0x180616,_0x307441)['then'](getUser(_0x17cd36,_0x4a053c,_0x830c9f,_0x180616,_0x307441))[_0xf326('0xc')](getEndUser(_0x17cd36,_0x4a053c,_0x830c9f,_0x180616,_0x307441))['then'](getTicket(_0x17cd36,_0x4a053c,_0x830c9f,_0x540fa0,_0x2dd9e4,_0x180616))['then'](function(_0x32d9c5){logger[_0xf326('0x10')](util['format']('The\x20ticket\x20ID\x20is:\x20%s',_0x32d9c5['ticketId']));logger[_0xf326('0x10')](util['format'](_0xf326('0x60'),_0x17cd36));if(_0x17cd36!==_0xf326('0x57')){logger[_0xf326('0x10')]('['+[_0x17cd36[_0xf326('0x15')]()]+']',_0xf326('0x61'));emit(_0x461059[_0xf326('0x51')],_0x78ba34['name'],_0x32d9c5[_0xf326('0x3d')]);}})[_0xf326('0x12')](function(_0x5f1724){logger['error']('['+[_0x17cd36[_0xf326('0x15')]()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0xf326('0x62')](_0x5f1724,{'showHidden':!![],'depth':null}));});};