server/services/ami/trigger/integration/servicenow.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x2ef3=['userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','length','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','type','nameField','customField','idField','toLowerCase','content','toString','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number','catch','label','?sysparm_query=name%3D','label_entry','Incident','push','all','Tags','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','format','emit','trigger:browser:url','username','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','isNil','calleridnum','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','recordingURL','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','bluebird','request-promise','util','md5','ioredis','../../../../config/environment','../../../../config/logger','redis','defaults','socket.io-emitter','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','error','message','info','validateEmail'];(function(_0x384a2b,_0x52facd){var _0x20a8a6=function(_0x2c3547){while(--_0x2c3547){_0x384a2b['push'](_0x384a2b['shift']());}};_0x20a8a6(++_0x52facd);}(_0x2ef3,0xba));var _0x32ef=function(_0x4ab0e7,_0x30c305){_0x4ab0e7=_0x4ab0e7-0x0;var _0x41164a=_0x2ef3[_0x4ab0e7];return _0x41164a;};'use strict';var _=require(_0x32ef('0x0'));var Promise=require(_0x32ef('0x1'));var rp=require(_0x32ef('0x2'));var util=require(_0x32ef('0x3'));var md5=require(_0x32ef('0x4'));var Redis=require(_0x32ef('0x5'));var intUtil=require('./util');var config=require(_0x32ef('0x6'));var logger=require(_0x32ef('0x7'))('servicenow');config[_0x32ef('0x8')]=_[_0x32ef('0x9')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x32ef('0xa'))(new Redis(config[_0x32ef('0x8')]));function getAdminUser(_0x367c39,_0x2fb8eb,_0x234863,_0x298066,_0x2484a0,_0x2bbb50){return new Promise(function(_0x28275c,_0x77df79){var _0x56eb42={'method':'GET','uri':_0x298066+_0x32ef('0xb')+'&'+_0x2484a0+'&'+_0x2bbb50,'auth':_0x2fb8eb,'json':!![]};return rp(_0x56eb42)[_0x32ef('0xc')](function(_0x45bfd5){if(_0x45bfd5[_0x32ef('0xd')]['length']>0x0){_0x234863[_0x32ef('0xe')]=_0x45bfd5['result'][0x0][_0x32ef('0xf')];}logger['info']('['+[_0x367c39[_0x32ef('0x10')]()]+_0x32ef('0x11'),_0x234863);_0x28275c(_0x234863);})['catch'](function(_0x539d18){logger[_0x32ef('0x12')]('['+[_0x367c39['toUpperCase']()]+']',_0x539d18[_0x32ef('0x13')]);_0x77df79(_0x539d18[_0x32ef('0x13')]);});});}function getUser(_0x93d492,_0x54c7f5,_0x57aff1,_0x55bf0b,_0x531e30){return function(_0x13db1a){logger[_0x32ef('0x14')]('['+[_0x93d492[_0x32ef('0x10')]()]+'],\x20getUser\x20input\x20crm',_0x13db1a);return new Promise(function(_0x5d559b,_0x1eb468){if(intUtil[_0x32ef('0x15')](_0x13db1a[_0x32ef('0x16')])){var _0x57863c={'method':_0x32ef('0x17'),'uri':_0x57aff1+_0x32ef('0x18')+_0x13db1a['userEmail']+'&'+_0x55bf0b+'&'+_0x531e30,'auth':_0x54c7f5,'json':!![]};logger[_0x32ef('0x14')]('['+[_0x93d492[_0x32ef('0x10')]()]+_0x32ef('0x19'),_0x57863c);return rp(_0x57863c)[_0x32ef('0xc')](function(_0x445cda){logger[_0x32ef('0x14')]('['+[_0x93d492['toUpperCase']()]+_0x32ef('0x1a'),_0x445cda);if(_0x445cda['result'][_0x32ef('0x1b')]>0x0&&String(_0x445cda[_0x32ef('0xd')][0x0]['active'])===_0x32ef('0x1c')){_0x13db1a[_0x32ef('0x1d')]=_0x445cda[_0x32ef('0xd')][0x0]['sys_id'];}else{_0x13db1a['userId']=_0x13db1a[_0x32ef('0xe')];_0x13db1a[_0x32ef('0x16')]=_0x13db1a[_0x32ef('0x1e')];}logger['info']('['+[_0x93d492['toUpperCase']()]+_0x32ef('0x1f'),_0x13db1a);_0x5d559b(_0x13db1a);})['catch'](function(_0x51a412){logger[_0x32ef('0x12')]('['+[_0x93d492[_0x32ef('0x10')]()]+']',_0x51a412[_0x32ef('0x13')]);_0x1eb468(_0x51a412[_0x32ef('0x13')]);});}else{logger[_0x32ef('0x14')]('['+[_0x93d492[_0x32ef('0x10')]()]+_0x32ef('0x20'));_0x13db1a[_0x32ef('0x1d')]=_0x13db1a[_0x32ef('0xe')];_0x13db1a[_0x32ef('0x16')]=_0x13db1a[_0x32ef('0x1e')];_0x5d559b(_0x13db1a);}});};}function createEndUser(_0xba4b3f,_0x5a88a5,_0xd65fde,_0x2f5d06,_0x5a04cd){logger[_0x32ef('0x14')]('['+[_0xba4b3f[_0x32ef('0x10')]()]+_0x32ef('0x21'),_0xd65fde);return new Promise(function(_0x26e207,_0x50a95b){var _0x10e38c={'method':_0x32ef('0x22'),'uri':_0x2f5d06+_0x32ef('0x23')+_0x5a04cd,'body':{'user_name':_0xd65fde[_0x32ef('0x24')],'roles':_0x32ef('0x25'),'first_name':_0xd65fde[_0x32ef('0x24')],'active':_0x32ef('0x1c'),'date_format':'System','phone':_0xd65fde[_0x32ef('0x24')]},'auth':_0x5a88a5,'json':!![]};return rp(_0x10e38c)['then'](function(_0x38bf73){logger[_0x32ef('0x14')]('['+[_0xba4b3f['toUpperCase']()]+_0x32ef('0x26'),_0x38bf73[_0x32ef('0xd')]);_0xd65fde[_0x32ef('0x27')]=_0x38bf73[_0x32ef('0xd')][_0x32ef('0xf')];_0x26e207(_0xd65fde);})['catch'](function(_0x50ecd6){logger[_0x32ef('0x12')]('['+[_0xba4b3f['toUpperCase']()]+']',_0x50ecd6[_0x32ef('0x13')]);_0x50a95b(_0x50ecd6[_0x32ef('0x13')]);});});}function getEndUser(_0x2f1349,_0x390670,_0x389583,_0x22fa1a,_0x566b56){return function(_0x482d3a){logger['info']('['+[_0x2f1349[_0x32ef('0x10')]()]+_0x32ef('0x28'),_0x482d3a);return new Promise(function(_0x136b02,_0x5f2443){var _0x4fb402={'method':_0x32ef('0x17'),'uri':_0x389583+_0x32ef('0x29')+_0x482d3a[_0x32ef('0x24')]+'&'+_0x22fa1a+'&'+_0x566b56,'auth':_0x390670,'json':!![]};return rp(_0x4fb402)['then'](function(_0x4abbd6){if(_0x4abbd6[_0x32ef('0xd')][_0x32ef('0x1b')]>0x0){_0x482d3a[_0x32ef('0x27')]=_0x4abbd6[_0x32ef('0xd')][0x0][_0x32ef('0xf')];logger[_0x32ef('0x14')]('['+[_0x2f1349[_0x32ef('0x10')]()]+_0x32ef('0x2a'),_0x482d3a);_0x136b02(_0x482d3a);}else{return createEndUser(_0x2f1349,_0x390670,_0x482d3a,_0x389583,_0x22fa1a)[_0x32ef('0xc')](function(_0x4de939){logger[_0x32ef('0x14')]('['+[_0x2f1349[_0x32ef('0x10')]()]+_0x32ef('0x2b'),_0x4de939);_0x136b02(_0x4de939);});}})['catch'](function(_0x365125){logger[_0x32ef('0x12')]('['+[_0x2f1349[_0x32ef('0x10')]()]+']',_0x365125[_0x32ef('0x13')]);_0x5f2443(_0x365125[_0x32ef('0x13')]);});});};}function getCustomFields(_0x33a0fb,_0x256c40){var _0x1cebed={};if(_0x33a0fb[_0x32ef('0x1b')]>0x0){_[_0x32ef('0x2c')](_0x33a0fb,function(_0xb4db74){if(_0xb4db74[_0x32ef('0x2d')]==='string'&&_0xb4db74[_0x32ef('0x2e')]&&!_0xb4db74[_0x32ef('0x2f')]){_0x1cebed[_0xb4db74[_0x32ef('0x30')][_0x32ef('0x31')]()]=_0xb4db74[_0x32ef('0x32')][_0x32ef('0x33')]();}else if(_0xb4db74[_0x32ef('0x2d')]==='string'&&_0xb4db74['idField']&&_0xb4db74[_0x32ef('0x2f')]){_0x1cebed[_0xb4db74[_0x32ef('0x30')][_0x32ef('0x31')]()]=_0xb4db74[_0x32ef('0x32')]['toString']();}else if(_0xb4db74[_0x32ef('0x2d')]===_0x32ef('0x34')&&_0xb4db74['variableName']&&_0xb4db74[_0x32ef('0x30')]&&_0xb4db74['customField']){_0x1cebed[_0xb4db74[_0x32ef('0x30')][_0x32ef('0x31')]()]=_0x256c40[_0xb4db74[_0x32ef('0x35')]][_0x32ef('0x33')]();}else if(_0xb4db74[_0x32ef('0x2d')]===_0x32ef('0x36')&&_0xb4db74[_0x32ef('0x37')]&&_0xb4db74[_0x32ef('0x37')][_0x32ef('0x38')]&&_0xb4db74[_0x32ef('0x30')]&&_0xb4db74['customField']){_0x1cebed[_0xb4db74[_0x32ef('0x30')]['toLowerCase']()]=_0x256c40[_0xb4db74[_0x32ef('0x37')][_0x32ef('0x38')][_0x32ef('0x31')]()]['toString']();}});}return _0x1cebed;}function getTicket(_0x502113,_0x230ac9,_0x37b954,_0x241f82,_0x35b4e0,_0x40bf12){return function(_0x12c9e6){logger['info']('['+[_0x502113['toUpperCase']()]+_0x32ef('0x39'),_0x12c9e6);return new Promise(function(_0x270826,_0x27d65b){var _0x13b270=_0x502113[_0x32ef('0x31')]()===_0x32ef('0x3a')?_0x12c9e6[_0x32ef('0x1d')]:_0x12c9e6[_0x32ef('0x27')];var _0xc10e7={'method':_0x32ef('0x22'),'uri':_0x37b954+_0x32ef('0x3b')+'?'+_0x40bf12,'body':Object[_0x32ef('0x3c')]({},{'active':_0x32ef('0x1c'),'caller_id':_0x13b270,'assigned_to':_0x12c9e6['userId'],'short_description':intUtil[_0x32ef('0x3d')](_0x241f82[_0x32ef('0x3e')],_0x35b4e0,'\x20'),'description':intUtil[_0x32ef('0x3d')](_0x241f82[_0x32ef('0x3f')],_0x35b4e0,'\x0a')},getCustomFields(_0x241f82[_0x32ef('0x40')],_0x35b4e0)),'auth':_0x230ac9,'json':!![]};return rp(_0xc10e7)[_0x32ef('0xc')](function(_0x278696){logger[_0x32ef('0x14')]('['+[_0x502113[_0x32ef('0x10')]()]+_0x32ef('0x41'),_0x278696[_0x32ef('0xd')]);_0x12c9e6[_0x32ef('0x42')]=_0x278696[_0x32ef('0xd')][_0x32ef('0xf')];_0x12c9e6[_0x32ef('0x43')]=_0x278696[_0x32ef('0xd')][_0x32ef('0x44')];logger[_0x32ef('0x14')]('['+[_0x502113['toUpperCase']()]+']\x20getTicket\x20crm',_0x12c9e6);_0x270826(_0x12c9e6);})[_0x32ef('0x45')](function(_0x259c32){logger[_0x32ef('0x12')]('['+[_0x502113[_0x32ef('0x10')]()]+']',_0x259c32[_0x32ef('0x13')]);_0x27d65b(_0x259c32[_0x32ef('0x13')]);});});};}function createRemoteTag(_0x1572d9,_0x1f105a,_0x15b640,_0x368bf1){return new Promise(function(_0x3697a7,_0x4a6fd2){var _0x21216d={'method':_0x32ef('0x22'),'uri':_0x15b640+_0x32ef('0x46')+'?'+_0x368bf1,'body':{'short_description':_0x1572d9,'global':!![],'active':!![],'name':_0x1572d9},'auth':_0x1f105a,'json':!![]};return rp(_0x21216d)[_0x32ef('0xc')](function(_0x38314a){var _0x387cf0=_0x38314a['result'][_0x32ef('0xf')];_0x3697a7(_0x387cf0);});});}function getRemoteTag(_0x1eeb3e,_0x31d5d8,_0x56b7ce,_0x1b0faa,_0x52692a){return new Promise(function(_0x2ee3dd,_0xbe35b){var _0x579bc1={'method':_0x32ef('0x17'),'uri':_0x56b7ce+'label'+_0x32ef('0x47')+_0x1eeb3e+'&'+_0x1b0faa,'auth':_0x31d5d8,'json':!![]};return rp(_0x579bc1)[_0x32ef('0xc')](function(_0x2bff39){if(_0x2bff39[_0x32ef('0xd')][_0x32ef('0x1b')]>0x0){var _0x30e377=_0x2bff39[_0x32ef('0xd')][0x0]['sys_id'];_0x2ee3dd(_0x30e377);}else{return createRemoteTag(_0x1eeb3e,_0x31d5d8,_0x56b7ce,_0x1b0faa)['then'](function(_0xdfa103){_0x2ee3dd(_0xdfa103);});}});});}function assignTagToIncident(_0x52232a,_0x4fbab6,_0xb519e9,_0x89d0b3,_0x2ef0f8){return new Promise(function(_0x6aae59,_0x2468e6){var _0x356704={'method':_0x32ef('0x22'),'uri':_0xb519e9+_0x32ef('0x48')+'?'+_0x2ef0f8,'body':{'label':_0x52232a,'table':_0x32ef('0x3b'),'id_type':_0x32ef('0x49'),'table_key':_0x89d0b3['ticketId'],'title':'Incident\x20-\x20'+_0x89d0b3[_0x32ef('0x43')],'id_display':_0x89d0b3[_0x32ef('0x43')]},'auth':_0x4fbab6,'json':!![]};return rp(_0x356704)['then'](function(_0xda1d1){_0x6aae59();})[_0x32ef('0x45')](function(){_0x6aae59();});});}function manageTags(_0x2b5703,_0x49c245,_0x2ac877,_0x3c31d0,_0x20dcc5,_0x52dfe0,_0x5e6030){return new Promise(function(_0x13ea1a,_0x47d8bf){var _0x17f447=[];_0x49c245['forEach'](function(_0x58b652){_0x17f447[_0x32ef('0x4a')](getRemoteTag(_0x58b652,_0x2ac877,_0x3c31d0,_0x52dfe0,_0x5e6030));});return Promise[_0x32ef('0x4b')](_0x17f447)[_0x32ef('0xc')](function(_0x5dca6a){if(_0x5dca6a[_0x32ef('0x1b')]){logger[_0x32ef('0x14')]('['+[_0x2b5703[_0x32ef('0x10')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x5dca6a);var _0x4557ce=[];_0x5dca6a[_0x32ef('0x2c')](function(_0x4c3bab){_0x4557ce['push'](assignTagToIncident(_0x4c3bab,_0x2ac877,_0x3c31d0,_0x20dcc5,_0x52dfe0));});return Promise[_0x32ef('0x4b')](_0x4557ce)[_0x32ef('0xc')](function(){_0x13ea1a();})[_0x32ef('0x45')](function(){_0x13ea1a();});}else{_0x13ea1a();}});});}function getTags(_0x339625,_0x4c4df8,_0x40700e,_0x4c89e8,_0x285330,_0x63b65){return function(_0x25b6d6){return new Promise(function(_0x36ed97,_0x21e930){var _0x340861=[];var _0x1dc755=_0x4c89e8[_0x32ef('0x4c')];if(_0x1dc755&&_0x1dc755[_0x32ef('0x1b')]>0x0){_0x340861=_['map'](_0x1dc755,_0x32ef('0x38'));}if(_0x340861[_0x32ef('0x1b')]>0x0){return manageTags(_0x339625,_0x340861,_0x4c4df8,_0x40700e,_0x25b6d6,_0x285330,_0x63b65)[_0x32ef('0xc')](function(){_0x36ed97(_0x25b6d6);});}else{_0x36ed97(_0x25b6d6);}});};}function emit(_0x1c629d,_0x79ae28,_0x5ad75c){var _0x47c0ed=_0x32ef('0x4d')+_0x32ef('0x4e')+_0x32ef('0x4f')+_0x32ef('0x50');var _0x1a8bad={'uri':_0x1c629d+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x5ad75c+_0x47c0ed};io['to'](util[_0x32ef('0x51')]('user:%s',_0x79ae28))[_0x32ef('0x52')](_0x32ef('0x53'),_0x1a8bad);}exports['cs']=function(_0x48b6f4,_0x5402b4,_0x2c9f7a,_0x1538d0,_0x2e0873,_0x5b378b,_0x52b63b,_0x3b4a8e){var _0x5edd29={};var _0x7d2c3a={'user':_0x5b378b[_0x32ef('0x54')],'pass':_0x5b378b['password']};var _0x476bbf=_0x32ef('0x55');var _0x974974=_0x32ef('0x56');_0x5b378b[_0x32ef('0x57')]=intUtil[_0x32ef('0x58')](_0x5b378b[_0x32ef('0x57')]);_0x5b378b[_0x32ef('0x59')]=intUtil[_0x32ef('0x58')](_0x5b378b[_0x32ef('0x59')]);var _0x132d9f=util[_0x32ef('0x51')]('%s/api/now/table/',_0x5b378b['remoteUri']);_0x5edd29[_0x32ef('0x16')]=!_[_0x32ef('0x5a')](_0x1538d0)?_0x1538d0['email']:null;_0x5edd29[_0x32ef('0x1e')]=_0x5b378b['email'];_0x5edd29[_0x32ef('0x24')]=_0x3b4a8e[_0x32ef('0x31')]()===_0x32ef('0x3a')?_0x5402b4['destcalleridnum']:_0x5402b4[_0x32ef('0x5b')];_0x5edd29['callDirection']=_0x3b4a8e===_0x32ef('0x5c')||_0x3b4a8e===_0x32ef('0x5d')?'queue':'outbound';var _0x3c9039=util['format'](_0x32ef('0x5e'),_0x5b378b['serverUrl'],_0x5402b4[_0x32ef('0x5f')],md5(_0x5402b4[_0x32ef('0x5f')]));if(_0x2e0873&&_0x2e0873[_0x32ef('0x60')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x5402b4[_0x32ef('0x61')]=_0x3c9039;}else if(_0x52b63b&&_0x52b63b['recordingFormat']&&_0x52b63b[_0x32ef('0x62')]!==_0x32ef('0x63')){logger[_0x32ef('0x14')](_0x32ef('0x64'),_0x32ef('0x65'));_0x5402b4[_0x32ef('0x61')]=_0x3c9039;}else{_0x5402b4['recordingURL']='';}return getAdminUser(_0x3b4a8e,_0x7d2c3a,_0x5edd29,_0x132d9f,_0x974974,_0x476bbf)[_0x32ef('0xc')](getUser(_0x3b4a8e,_0x7d2c3a,_0x132d9f,_0x974974,_0x476bbf))['then'](getEndUser(_0x3b4a8e,_0x7d2c3a,_0x132d9f,_0x974974,_0x476bbf))['then'](getTicket(_0x3b4a8e,_0x7d2c3a,_0x132d9f,_0x2c9f7a,_0x5402b4,_0x974974))[_0x32ef('0xc')](function(_0x5c4f2a){logger[_0x32ef('0x14')](util[_0x32ef('0x51')]('The\x20ticket\x20ID\x20is:\x20%s',_0x5c4f2a[_0x32ef('0x42')]));logger[_0x32ef('0x14')](util[_0x32ef('0x51')](_0x32ef('0x66'),_0x3b4a8e));if(_0x3b4a8e!==_0x32ef('0x5d')){logger[_0x32ef('0x14')]('['+[_0x3b4a8e['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x5b378b[_0x32ef('0x57')],_0x1538d0['name'],_0x5c4f2a[_0x32ef('0x42')]);}})[_0x32ef('0x45')](function(_0x114d8e){logger[_0x32ef('0x12')]('['+[_0x3b4a8e[_0x32ef('0x10')]()]+_0x32ef('0x67'),util['inspect'](_0x114d8e,{'showHidden':!![],'depth':null}));});};