Built motion from commit 1fa89557.|2.6.10
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x38ed=['emit','trigger:browser:url','username','sysparm_limit=1','stripTrailingSlash','remoteUri','serverUrl','format','isNil','email','destcalleridnum','callDirection','unmanaged','queue','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','bluebird','request-promise','util','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','info','toUpperCase','],\x20getAdminUser\x20crm','error','message','],\x20getUser\x20input\x20crm','userEmail','],\x20getUser\x20rp\x20obj','length','true','userId','sys_id','adminEmail','catch',']\x20using\x20admin\x20profile','POST','sys_user?','endUserNumber','user','System','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20createEndUser\x20crm','forEach','includes','picklist','type','nameField','toLowerCase','content','toString','string','customField','variable','variableName','idField','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','user:%s'];(function(_0x262db1,_0x2bf769){var _0x2f7f57=function(_0x4fd7d5){while(--_0x4fd7d5){_0x262db1['push'](_0x262db1['shift']());}};_0x2f7f57(++_0x2bf769);}(_0x38ed,0x158));var _0xd38e=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x38ed[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var Promise=require(_0xd38e('0x0'));var rp=require(_0xd38e('0x1'));var util=require(_0xd38e('0x2'));var md5=require(_0xd38e('0x3'));var Redis=require(_0xd38e('0x4'));var intUtil=require(_0xd38e('0x5'));var config=require(_0xd38e('0x6'));var logger=require(_0xd38e('0x7'))(_0xd38e('0x8'));config[_0xd38e('0x9')]=_[_0xd38e('0xa')](config['redis'],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0xd38e('0x9')]));function getAdminUser(_0xe62ce1,_0x5884ee,_0x52540e,_0x1b4066,_0x5e3887,_0x94d20a){return new Promise(function(_0x457dc7,_0x533a8a){var _0x128de3={'method':_0xd38e('0xb'),'uri':_0x1b4066+_0xd38e('0xc')+'&'+_0x5e3887+'&'+_0x94d20a,'auth':_0x5884ee,'json':!![]};return rp(_0x128de3)[_0xd38e('0xd')](function(_0x35d9e7){if(_0x35d9e7[_0xd38e('0xe')]['length']>0x0){_0x52540e['adminId']=_0x35d9e7[_0xd38e('0xe')][0x0]['sys_id'];}logger[_0xd38e('0xf')]('['+[_0xe62ce1[_0xd38e('0x10')]()]+_0xd38e('0x11'),_0x52540e);_0x457dc7(_0x52540e);})['catch'](function(_0x407f81){logger[_0xd38e('0x12')]('['+[_0xe62ce1[_0xd38e('0x10')]()]+']',_0x407f81[_0xd38e('0x13')]);_0x533a8a(_0x407f81[_0xd38e('0x13')]);});});}function getUser(_0xe9c86f,_0x3a3969,_0x222642,_0x3bc525,_0x3832f9){return function(_0x5d33f7){logger['info']('['+[_0xe9c86f[_0xd38e('0x10')]()]+_0xd38e('0x14'),_0x5d33f7);return new Promise(function(_0x53adb7,_0xfff936){if(intUtil['validateEmail'](_0x5d33f7[_0xd38e('0x15')])){var _0xa0400a={'method':_0xd38e('0xb'),'uri':_0x222642+'sys_user?sysparm_query=email%3D'+_0x5d33f7[_0xd38e('0x15')]+'&'+_0x3bc525+'&'+_0x3832f9,'auth':_0x3a3969,'json':!![]};logger[_0xd38e('0xf')]('['+[_0xe9c86f[_0xd38e('0x10')]()]+_0xd38e('0x16'),_0xa0400a);return rp(_0xa0400a)[_0xd38e('0xd')](function(_0x2146e0){logger['info']('['+[_0xe9c86f[_0xd38e('0x10')]()]+'],\x20getUser\x20entity',_0x2146e0);if(_0x2146e0[_0xd38e('0xe')][_0xd38e('0x17')]>0x0&&String(_0x2146e0['result'][0x0]['active'])===_0xd38e('0x18')){_0x5d33f7[_0xd38e('0x19')]=_0x2146e0[_0xd38e('0xe')][0x0][_0xd38e('0x1a')];}else{_0x5d33f7[_0xd38e('0x19')]=_0x5d33f7['adminId'];_0x5d33f7[_0xd38e('0x15')]=_0x5d33f7[_0xd38e('0x1b')];}logger[_0xd38e('0xf')]('['+[_0xe9c86f[_0xd38e('0x10')]()]+'],\x20getUser\x20crm',_0x5d33f7);_0x53adb7(_0x5d33f7);})[_0xd38e('0x1c')](function(_0x4d51c2){logger[_0xd38e('0x12')]('['+[_0xe9c86f[_0xd38e('0x10')]()]+']',_0x4d51c2[_0xd38e('0x13')]);_0xfff936(_0x4d51c2['message']);});}else{logger[_0xd38e('0xf')]('['+[_0xe9c86f[_0xd38e('0x10')]()]+_0xd38e('0x1d'));_0x5d33f7['userId']=_0x5d33f7['adminId'];_0x5d33f7[_0xd38e('0x15')]=_0x5d33f7['adminEmail'];_0x53adb7(_0x5d33f7);}});};}function createEndUser(_0x547acd,_0x467a4b,_0xcd197e,_0x55d397,_0x9bcb6c){logger[_0xd38e('0xf')]('['+[_0x547acd[_0xd38e('0x10')]()]+'],\x20createEndUser\x20input\x20crm',_0xcd197e);return new Promise(function(_0x47f285,_0xee2891){var _0x4d583a={'method':_0xd38e('0x1e'),'uri':_0x55d397+_0xd38e('0x1f')+_0x9bcb6c,'body':{'user_name':_0xcd197e[_0xd38e('0x20')],'roles':_0xd38e('0x21'),'first_name':_0xcd197e['endUserNumber'],'active':_0xd38e('0x18'),'date_format':_0xd38e('0x22'),'phone':_0xcd197e[_0xd38e('0x20')]},'auth':_0x467a4b,'json':!![]};return rp(_0x4d583a)['then'](function(_0x212683){logger[_0xd38e('0xf')]('['+[_0x547acd['toUpperCase']()]+_0xd38e('0x23'),_0x212683[_0xd38e('0xe')]);_0xcd197e[_0xd38e('0x24')]=_0x212683['result'][_0xd38e('0x1a')];_0x47f285(_0xcd197e);})[_0xd38e('0x1c')](function(_0x2e7f24){logger['error']('['+[_0x547acd['toUpperCase']()]+']',_0x2e7f24[_0xd38e('0x13')]);_0xee2891(_0x2e7f24['message']);});});}function getEndUser(_0x2bf7ed,_0x1ad057,_0xe61892,_0x4ec213,_0x4e44f5){return function(_0x2e9b18){logger[_0xd38e('0xf')]('['+[_0x2bf7ed[_0xd38e('0x10')]()]+'],\x20getEndUser\x20input\x20crm',_0x2e9b18);return new Promise(function(_0x10c712,_0x17293c){var _0x5210f9={'method':'GET','uri':_0xe61892+_0xd38e('0x25')+_0x2e9b18[_0xd38e('0x20')]+'&'+_0x4ec213+'&'+_0x4e44f5,'auth':_0x1ad057,'json':!![]};return rp(_0x5210f9)[_0xd38e('0xd')](function(_0x2c41f5){if(_0x2c41f5[_0xd38e('0xe')][_0xd38e('0x17')]>0x0){_0x2e9b18[_0xd38e('0x24')]=_0x2c41f5[_0xd38e('0xe')][0x0][_0xd38e('0x1a')];logger['info']('['+[_0x2bf7ed[_0xd38e('0x10')]()]+'],\x20getEndUser\x20crm',_0x2e9b18);_0x10c712(_0x2e9b18);}else{return createEndUser(_0x2bf7ed,_0x1ad057,_0x2e9b18,_0xe61892,_0x4ec213)[_0xd38e('0xd')](function(_0x200cbc){logger[_0xd38e('0xf')]('['+[_0x2bf7ed[_0xd38e('0x10')]()]+_0xd38e('0x26'),_0x200cbc);_0x10c712(_0x200cbc);});}})[_0xd38e('0x1c')](function(_0x394f6b){logger['error']('['+[_0x2bf7ed[_0xd38e('0x10')]()]+']',_0x394f6b[_0xd38e('0x13')]);_0x17293c(_0x394f6b[_0xd38e('0x13')]);});});};}function getCustomFields(_0x38ba87,_0x2221d0){var _0x26d0e3={};if(_0x38ba87[_0xd38e('0x17')]>0x0){_[_0xd38e('0x27')](_0x38ba87,function(_0x89c616){if(_[_0xd38e('0x28')](['string',_0xd38e('0x29')],_0x89c616[_0xd38e('0x2a')])&&_0x89c616[_0xd38e('0x2b')]&&!_0x89c616['customField']){_0x26d0e3[_0x89c616['nameField'][_0xd38e('0x2c')]()]=_0x89c616[_0xd38e('0x2d')][_0xd38e('0x2e')]();}else if(_[_0xd38e('0x28')]([_0xd38e('0x2f'),_0xd38e('0x29')],_0x89c616[_0xd38e('0x2a')])&&_0x89c616['idField']&&_0x89c616[_0xd38e('0x30')]){_0x26d0e3[_0x89c616['idField'][_0xd38e('0x2c')]()]=_0x89c616[_0xd38e('0x2d')][_0xd38e('0x2e')]();}else if(_0x89c616[_0xd38e('0x2a')]===_0xd38e('0x31')&&_0x89c616[_0xd38e('0x32')]&&_0x89c616[_0xd38e('0x33')]&&_0x89c616[_0xd38e('0x30')]){_0x26d0e3[_0x89c616['idField']['toLowerCase']()]=_0x2221d0[_0x89c616[_0xd38e('0x32')]][_0xd38e('0x2e')]();}else if(_0x89c616['type']===_0xd38e('0x34')&&_0x89c616[_0xd38e('0x35')]&&_0x89c616[_0xd38e('0x35')]['name']&&_0x89c616[_0xd38e('0x33')]&&_0x89c616['customField']){_0x26d0e3[_0x89c616[_0xd38e('0x33')][_0xd38e('0x2c')]()]=_0x2221d0[_0x89c616['Variable'][_0xd38e('0x36')][_0xd38e('0x2c')]()]['toString']();}});}return _0x26d0e3;}function getTicket(_0xde979c,_0x3a4ba3,_0x3f46c2,_0x355909,_0x325076,_0x26edd9){return function(_0x6c1be){logger[_0xd38e('0xf')]('['+[_0xde979c['toUpperCase']()]+_0xd38e('0x37'),_0x6c1be);return new Promise(function(_0xcb3a83,_0x579319){var _0x48ac57=_0xde979c['toLowerCase']()===_0xd38e('0x38')?_0x6c1be['userId']:_0x6c1be[_0xd38e('0x24')];var _0x52e95a={'method':_0xd38e('0x1e'),'uri':_0x3f46c2+_0xd38e('0x39')+'?'+_0x26edd9,'body':Object[_0xd38e('0x3a')]({},{'active':'true','caller_id':_0x48ac57,'assigned_to':_0x6c1be['userId'],'short_description':intUtil[_0xd38e('0x3b')](_0x355909[_0xd38e('0x3c')],_0x325076,'\x20'),'description':intUtil[_0xd38e('0x3b')](_0x355909[_0xd38e('0x3d')],_0x325076,'\x0a')},getCustomFields(_0x355909[_0xd38e('0x3e')],_0x325076)),'auth':_0x3a4ba3,'json':!![]};return rp(_0x52e95a)[_0xd38e('0xd')](function(_0x403200){logger['info']('['+[_0xde979c[_0xd38e('0x10')]()]+_0xd38e('0x3f'),_0x403200[_0xd38e('0xe')]);_0x6c1be[_0xd38e('0x40')]=_0x403200[_0xd38e('0xe')][_0xd38e('0x1a')];_0x6c1be[_0xd38e('0x41')]=_0x403200['result'][_0xd38e('0x42')];logger['info']('['+[_0xde979c['toUpperCase']()]+_0xd38e('0x43'),_0x6c1be);_0xcb3a83(_0x6c1be);})['catch'](function(_0x42a705){logger[_0xd38e('0x12')]('['+[_0xde979c['toUpperCase']()]+']',_0x42a705[_0xd38e('0x13')]);_0x579319(_0x42a705[_0xd38e('0x13')]);});});};}function createRemoteTag(_0x58ce70,_0x6d7c88,_0x609113,_0x272984){return new Promise(function(_0x4d43d0,_0x57fcb3){var _0x357430={'method':_0xd38e('0x1e'),'uri':_0x609113+_0xd38e('0x44')+'?'+_0x272984,'body':{'short_description':_0x58ce70,'global':!![],'active':!![],'name':_0x58ce70},'auth':_0x6d7c88,'json':!![]};return rp(_0x357430)['then'](function(_0x6a7913){var _0x4f7b76=_0x6a7913[_0xd38e('0xe')]['sys_id'];_0x4d43d0(_0x4f7b76);});});}function getRemoteTag(_0x13216c,_0x5d7ff2,_0xda6f3a,_0x12b3fe,_0x55dfcb){return new Promise(function(_0x15f815,_0x1e6fab){var _0x55547f={'method':_0xd38e('0xb'),'uri':_0xda6f3a+_0xd38e('0x44')+_0xd38e('0x45')+_0x13216c+'&'+_0x12b3fe,'auth':_0x5d7ff2,'json':!![]};return rp(_0x55547f)[_0xd38e('0xd')](function(_0x49da52){if(_0x49da52[_0xd38e('0xe')][_0xd38e('0x17')]>0x0){var _0x4b03a5=_0x49da52[_0xd38e('0xe')][0x0][_0xd38e('0x1a')];_0x15f815(_0x4b03a5);}else{return createRemoteTag(_0x13216c,_0x5d7ff2,_0xda6f3a,_0x12b3fe)[_0xd38e('0xd')](function(_0x3da1df){_0x15f815(_0x3da1df);});}});});}function assignTagToIncident(_0x1049e6,_0x1a9c16,_0xc999ed,_0x4d94c8,_0x5e0d2b){return new Promise(function(_0x1c85d6,_0x632169){var _0x11ea66={'method':_0xd38e('0x1e'),'uri':_0xc999ed+_0xd38e('0x46')+'?'+_0x5e0d2b,'body':{'label':_0x1049e6,'table':_0xd38e('0x39'),'id_type':_0xd38e('0x47'),'table_key':_0x4d94c8['ticketId'],'title':_0xd38e('0x48')+_0x4d94c8['ticketNumber'],'id_display':_0x4d94c8['ticketNumber']},'auth':_0x1a9c16,'json':!![]};return rp(_0x11ea66)['then'](function(_0x2807b4){_0x1c85d6();})[_0xd38e('0x1c')](function(){_0x1c85d6();});});}function manageTags(_0x2be1b1,_0x42eb9f,_0x3b4617,_0xe5ebf4,_0x109790,_0x1e5a58,_0x510cd0){return new Promise(function(_0x6701eb,_0x520601){var _0x4cc7a8=[];_0x42eb9f['forEach'](function(_0x49d453){_0x4cc7a8[_0xd38e('0x49')](getRemoteTag(_0x49d453,_0x3b4617,_0xe5ebf4,_0x1e5a58,_0x510cd0));});return Promise[_0xd38e('0x4a')](_0x4cc7a8)[_0xd38e('0xd')](function(_0x28f02c){if(_0x28f02c[_0xd38e('0x17')]){logger[_0xd38e('0xf')]('['+[_0x2be1b1[_0xd38e('0x10')]()]+_0xd38e('0x4b'),_0x28f02c);var _0x5d872a=[];_0x28f02c[_0xd38e('0x27')](function(_0x40347f){_0x5d872a[_0xd38e('0x49')](assignTagToIncident(_0x40347f,_0x3b4617,_0xe5ebf4,_0x109790,_0x1e5a58));});return Promise[_0xd38e('0x4a')](_0x5d872a)[_0xd38e('0xd')](function(){_0x6701eb();})[_0xd38e('0x1c')](function(){_0x6701eb();});}else{_0x6701eb();}});});}function getTags(_0x4294ef,_0x472a42,_0x52ef22,_0x359a7e,_0x2026b5,_0x554891){return function(_0x3ad98d){return new Promise(function(_0x1930cf,_0x3989ea){var _0x8b51b2=[];var _0x392afb=_0x359a7e[_0xd38e('0x4c')];if(_0x392afb&&_0x392afb[_0xd38e('0x17')]>0x0){_0x8b51b2=_[_0xd38e('0x4d')](_0x392afb,_0xd38e('0x36'));}if(_0x8b51b2[_0xd38e('0x17')]>0x0){return manageTags(_0x4294ef,_0x8b51b2,_0x472a42,_0x52ef22,_0x3ad98d,_0x2026b5,_0x554891)[_0xd38e('0xd')](function(){_0x1930cf(_0x3ad98d);});}else{_0x1930cf(_0x3ad98d);}});};}function emit(_0x24139c,_0x552a50,_0x47b59f){var _0x4b1a71=_0xd38e('0x4e')+_0xd38e('0x4f')+_0xd38e('0x50')+_0xd38e('0x51');var _0x34a3db={'uri':_0x24139c+_0xd38e('0x52')+_0x47b59f+_0x4b1a71};io['to'](util['format'](_0xd38e('0x53'),_0x552a50))[_0xd38e('0x54')](_0xd38e('0x55'),_0x34a3db);}exports['cs']=function(_0x5012e8,_0x4fd056,_0x583cef,_0x5d9bc9,_0x387023,_0x482b7b,_0xc5909b,_0x20011c){var _0x11e3f2={};var _0x25f94a={'user':_0x482b7b[_0xd38e('0x56')],'pass':_0x482b7b['password']};var _0x144a36=_0xd38e('0x57');var _0x565a27='sysparm_display_value=true';_0x482b7b['remoteUri']=intUtil[_0xd38e('0x58')](_0x482b7b[_0xd38e('0x59')]);_0x482b7b[_0xd38e('0x5a')]=intUtil[_0xd38e('0x58')](_0x482b7b['serverUrl']);var _0x53d5f8=util[_0xd38e('0x5b')]('%s/api/now/table/',_0x482b7b[_0xd38e('0x59')]);_0x11e3f2[_0xd38e('0x15')]=!_[_0xd38e('0x5c')](_0x5d9bc9)?_0x5d9bc9['email']:null;_0x11e3f2[_0xd38e('0x1b')]=_0x482b7b[_0xd38e('0x5d')];_0x11e3f2[_0xd38e('0x20')]=_0x20011c[_0xd38e('0x2c')]()==='outbound'?_0x4fd056[_0xd38e('0x5e')]:_0x4fd056['calleridnum'];_0x11e3f2[_0xd38e('0x5f')]=_0x20011c==='queue'||_0x20011c===_0xd38e('0x60')?_0xd38e('0x61'):_0xd38e('0x38');var _0x486867=util[_0xd38e('0x5b')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x482b7b[_0xd38e('0x5a')],_0x4fd056['uniqueid'],md5(_0x4fd056[_0xd38e('0x62')]));if(_0x387023&&_0x387023[_0xd38e('0x63')]){logger[_0xd38e('0xf')](_0xd38e('0x64'),'Recording\x20is\x20enabled!');_0x4fd056[_0xd38e('0x65')]=_0x486867;}else if(_0xc5909b&&_0xc5909b[_0xd38e('0x66')]&&_0xc5909b['recordingFormat']!=='none'){logger[_0xd38e('0xf')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x4fd056[_0xd38e('0x65')]=_0x486867;}else{_0x4fd056[_0xd38e('0x65')]='';}return getAdminUser(_0x20011c,_0x25f94a,_0x11e3f2,_0x53d5f8,_0x565a27,_0x144a36)[_0xd38e('0xd')](getUser(_0x20011c,_0x25f94a,_0x53d5f8,_0x565a27,_0x144a36))[_0xd38e('0xd')](getEndUser(_0x20011c,_0x25f94a,_0x53d5f8,_0x565a27,_0x144a36))[_0xd38e('0xd')](getTicket(_0x20011c,_0x25f94a,_0x53d5f8,_0x583cef,_0x4fd056,_0x565a27))['then'](function(_0x3fccf6){logger[_0xd38e('0xf')](util['format'](_0xd38e('0x67'),_0x3fccf6[_0xd38e('0x40')]));logger[_0xd38e('0xf')](util[_0xd38e('0x5b')](_0xd38e('0x68'),_0x20011c));if(_0x20011c!==_0xd38e('0x60')){logger[_0xd38e('0xf')]('['+[_0x20011c['toUpperCase']()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x482b7b[_0xd38e('0x59')],_0x5d9bc9[_0xd38e('0x36')],_0x3fccf6[_0xd38e('0x40')]);}})[_0xd38e('0x1c')](function(_0x15830c){logger[_0xd38e('0x12')]('['+[_0x20011c['toUpperCase']()]+_0xd38e('0x69'),util[_0xd38e('0x6a')](_0x15830c,{'showHidden':!![],'depth':null}));});};