Built motion from commit (unavailable).|2.5.29
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x160f=['POST','assign','getString','Descriptions','Fields','ticketId','ticketNumber',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','incident','Incident','push','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','trigger:browser:url','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','email','outbound','calleridnum','callDirection','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','recordingURL','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','ioredis','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','localhost','sys_user?sysparm_query=user_name%3Dadmin','then','length','adminId','result','sys_id','info','],\x20getAdminUser\x20crm','error','toUpperCase','message','],\x20getUser\x20input\x20crm','userEmail','GET','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','userId','adminEmail','],\x20getUser\x20crm','catch',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','endUserNumber','user','System','],\x20EndUser\x20schema','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','picklist','nameField','customField','toLowerCase','content','toString','idField','type','variable','variableName','customVariable','Variable','name'];(function(_0x40b6ae,_0x10a643){var _0x55ea53=function(_0x405cc0){while(--_0x405cc0){_0x40b6ae['push'](_0x40b6ae['shift']());}};_0x55ea53(++_0x10a643);}(_0x160f,0x1ef));var _0xf160=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x160f[_0x3dd15e];return _0x231fd0;};'use strict';var _=require(_0xf160('0x0'));var Promise=require(_0xf160('0x1'));var rp=require(_0xf160('0x2'));var util=require(_0xf160('0x3'));var md5=require('md5');var Redis=require(_0xf160('0x4'));var intUtil=require(_0xf160('0x5'));var config=require(_0xf160('0x6'));var logger=require(_0xf160('0x7'))(_0xf160('0x8'));config[_0xf160('0x9')]=_['defaults'](config[_0xf160('0x9')],{'host':_0xf160('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function getAdminUser(_0x41e909,_0x5b76c8,_0x4bf890,_0x496014,_0x383de0,_0x90608){return new Promise(function(_0x393f70,_0x2736b8){var _0x5e09c6={'method':'GET','uri':_0x496014+_0xf160('0xb')+'&'+_0x383de0+'&'+_0x90608,'auth':_0x5b76c8,'json':!![]};return rp(_0x5e09c6)[_0xf160('0xc')](function(_0x3ab49e){if(_0x3ab49e['result'][_0xf160('0xd')]>0x0){_0x4bf890[_0xf160('0xe')]=_0x3ab49e[_0xf160('0xf')][0x0][_0xf160('0x10')];}logger[_0xf160('0x11')]('['+[_0x41e909['toUpperCase']()]+_0xf160('0x12'),_0x4bf890);_0x393f70(_0x4bf890);})['catch'](function(_0x1496b6){logger[_0xf160('0x13')]('['+[_0x41e909[_0xf160('0x14')]()]+']',_0x1496b6[_0xf160('0x15')]);_0x2736b8(_0x1496b6[_0xf160('0x15')]);});});}function getUser(_0x31f7ae,_0x2643ba,_0x172337,_0x1396ba,_0x59ac02){return function(_0x477e4d){logger[_0xf160('0x11')]('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x16'),_0x477e4d);return new Promise(function(_0x51824b,_0x36a978){if(intUtil['validateEmail'](_0x477e4d[_0xf160('0x17')])){var _0x1cf6ba={'method':_0xf160('0x18'),'uri':_0x172337+_0xf160('0x19')+_0x477e4d[_0xf160('0x17')]+'&'+_0x1396ba+'&'+_0x59ac02,'auth':_0x2643ba,'json':!![]};logger[_0xf160('0x11')]('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x1a'),_0x1cf6ba);return rp(_0x1cf6ba)[_0xf160('0xc')](function(_0x4a58d9){logger[_0xf160('0x11')]('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x1b'),_0x4a58d9);if(_0x4a58d9['result'][_0xf160('0xd')]>0x0&&String(_0x4a58d9[_0xf160('0xf')][0x0][_0xf160('0x1c')])===_0xf160('0x1d')){_0x477e4d[_0xf160('0x1e')]=_0x4a58d9[_0xf160('0xf')][0x0][_0xf160('0x10')];}else{_0x477e4d['userId']=_0x477e4d[_0xf160('0xe')];_0x477e4d[_0xf160('0x17')]=_0x477e4d[_0xf160('0x1f')];}logger[_0xf160('0x11')]('['+[_0x31f7ae['toUpperCase']()]+_0xf160('0x20'),_0x477e4d);_0x51824b(_0x477e4d);})[_0xf160('0x21')](function(_0x4a8003){logger['error']('['+[_0x31f7ae[_0xf160('0x14')]()]+']',_0x4a8003[_0xf160('0x15')]);_0x36a978(_0x4a8003[_0xf160('0x15')]);});}else{logger['info']('['+[_0x31f7ae[_0xf160('0x14')]()]+_0xf160('0x22'));_0x477e4d[_0xf160('0x1e')]=_0x477e4d[_0xf160('0xe')];_0x477e4d[_0xf160('0x17')]=_0x477e4d[_0xf160('0x1f')];_0x51824b(_0x477e4d);}});};}function createEndUser(_0x5d0cc8,_0x4d7165,_0x48145e,_0x26e7b9,_0x16a5fa){logger[_0xf160('0x11')]('['+[_0x5d0cc8[_0xf160('0x14')]()]+_0xf160('0x23'),_0x48145e);return new Promise(function(_0x563103,_0x55f9c3){var _0x329d6b={'method':'POST','uri':_0x26e7b9+'sys_user?'+_0x16a5fa,'body':{'user_name':_0x48145e[_0xf160('0x24')],'roles':_0xf160('0x25'),'first_name':_0x48145e['endUserNumber'],'active':_0xf160('0x1d'),'date_format':_0xf160('0x26'),'phone':_0x48145e['endUserNumber']},'auth':_0x4d7165,'json':!![]};return rp(_0x329d6b)['then'](function(_0x4b3ef4){logger['info']('['+[_0x5d0cc8[_0xf160('0x14')]()]+_0xf160('0x27'),_0x4b3ef4[_0xf160('0xf')]);_0x48145e[_0xf160('0x28')]=_0x4b3ef4[_0xf160('0xf')][_0xf160('0x10')];_0x563103(_0x48145e);})['catch'](function(_0x5495b5){logger['error']('['+[_0x5d0cc8[_0xf160('0x14')]()]+']',_0x5495b5['message']);_0x55f9c3(_0x5495b5['message']);});});}function getEndUser(_0x4ddeb8,_0x36b854,_0x4dbe9d,_0x1930b8,_0x1653ab){return function(_0x272efe){logger[_0xf160('0x11')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+'],\x20getEndUser\x20input\x20crm',_0x272efe);return new Promise(function(_0x105edd,_0x2a7fcd){var _0x15070a={'method':'GET','uri':_0x4dbe9d+_0xf160('0x29')+_0x272efe[_0xf160('0x24')]+'&'+_0x1930b8+'&'+_0x1653ab,'auth':_0x36b854,'json':!![]};return rp(_0x15070a)[_0xf160('0xc')](function(_0x22d152){if(_0x22d152[_0xf160('0xf')][_0xf160('0xd')]>0x0){_0x272efe['endUserId']=_0x22d152['result'][0x0][_0xf160('0x10')];logger[_0xf160('0x11')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+_0xf160('0x2a'),_0x272efe);_0x105edd(_0x272efe);}else{return createEndUser(_0x4ddeb8,_0x36b854,_0x272efe,_0x4dbe9d,_0x1930b8)[_0xf160('0xc')](function(_0x24d668){logger[_0xf160('0x11')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+_0xf160('0x2b'),_0x24d668);_0x105edd(_0x24d668);});}})[_0xf160('0x21')](function(_0x1e65d4){logger[_0xf160('0x13')]('['+[_0x4ddeb8[_0xf160('0x14')]()]+']',_0x1e65d4[_0xf160('0x15')]);_0x2a7fcd(_0x1e65d4[_0xf160('0x15')]);});});};}function getCustomFields(_0x256ce7,_0x161f06){var _0xb29fb4={};if(_0x256ce7[_0xf160('0xd')]>0x0){_[_0xf160('0x2c')](_0x256ce7,function(_0x13241c){if(_[_0xf160('0x2d')]([_0xf160('0x2e'),_0xf160('0x2f')],_0x13241c['type'])&&_0x13241c[_0xf160('0x30')]&&!_0x13241c[_0xf160('0x31')]){_0xb29fb4[_0x13241c[_0xf160('0x30')][_0xf160('0x32')]()]=_0x13241c[_0xf160('0x33')][_0xf160('0x34')]();}else if(_[_0xf160('0x2d')](['string',_0xf160('0x2f')],_0x13241c['type'])&&_0x13241c[_0xf160('0x35')]&&_0x13241c[_0xf160('0x31')]){_0xb29fb4[_0x13241c['idField'][_0xf160('0x32')]()]=_0x13241c[_0xf160('0x33')][_0xf160('0x34')]();}else if(_0x13241c[_0xf160('0x36')]===_0xf160('0x37')&&_0x13241c[_0xf160('0x38')]&&_0x13241c[_0xf160('0x35')]&&_0x13241c['customField']){_0xb29fb4[_0x13241c[_0xf160('0x35')][_0xf160('0x32')]()]=_0x161f06[_0x13241c[_0xf160('0x38')]][_0xf160('0x34')]();}else if(_0x13241c[_0xf160('0x36')]===_0xf160('0x39')&&_0x13241c[_0xf160('0x3a')]&&_0x13241c[_0xf160('0x3a')][_0xf160('0x3b')]&&_0x13241c[_0xf160('0x35')]&&_0x13241c[_0xf160('0x31')]){_0xb29fb4[_0x13241c['idField']['toLowerCase']()]=_0x161f06[_0x13241c[_0xf160('0x3a')][_0xf160('0x3b')][_0xf160('0x32')]()][_0xf160('0x34')]();}});}return _0xb29fb4;}function getTicket(_0x211c42,_0x152cf9,_0x4a542f,_0xb3bc25,_0x5abc6a,_0x55ab52){return function(_0x44fd52){logger[_0xf160('0x11')]('['+[_0x211c42['toUpperCase']()]+']\x20getTicket\x20input\x20crm',_0x44fd52);return new Promise(function(_0x2f1648,_0x2681f2){var _0x3e2cdb=_0x211c42[_0xf160('0x32')]()==='outbound'?_0x44fd52['userId']:_0x44fd52['endUserId'];var _0x50a97d={'method':_0xf160('0x3c'),'uri':_0x4a542f+'incident'+'?'+_0x55ab52,'body':Object[_0xf160('0x3d')]({},{'active':_0xf160('0x1d'),'caller_id':_0x3e2cdb,'assigned_to':_0x44fd52[_0xf160('0x1e')],'short_description':intUtil[_0xf160('0x3e')](_0xb3bc25['Subjects'],_0x5abc6a,'\x20'),'description':intUtil[_0xf160('0x3e')](_0xb3bc25[_0xf160('0x3f')],_0x5abc6a,'\x0a')},getCustomFields(_0xb3bc25[_0xf160('0x40')],_0x5abc6a)),'auth':_0x152cf9,'json':!![]};return rp(_0x50a97d)['then'](function(_0x386d30){logger[_0xf160('0x11')]('['+[_0x211c42[_0xf160('0x14')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x386d30[_0xf160('0xf')]);_0x44fd52[_0xf160('0x41')]=_0x386d30[_0xf160('0xf')][_0xf160('0x10')];_0x44fd52[_0xf160('0x42')]=_0x386d30['result']['number'];logger[_0xf160('0x11')]('['+[_0x211c42['toUpperCase']()]+_0xf160('0x43'),_0x44fd52);_0x2f1648(_0x44fd52);})[_0xf160('0x21')](function(_0x53d9c3){logger['error']('['+[_0x211c42[_0xf160('0x14')]()]+']',_0x53d9c3[_0xf160('0x15')]);_0x2681f2(_0x53d9c3['message']);});});};}function createRemoteTag(_0x2d1b68,_0x22fd05,_0x28605d,_0x405d7e){return new Promise(function(_0x5f3ded,_0x3a8807){var _0x53792f={'method':_0xf160('0x3c'),'uri':_0x28605d+_0xf160('0x44')+'?'+_0x405d7e,'body':{'short_description':_0x2d1b68,'global':!![],'active':!![],'name':_0x2d1b68},'auth':_0x22fd05,'json':!![]};return rp(_0x53792f)[_0xf160('0xc')](function(_0x170ca4){var _0x41de39=_0x170ca4['result'][_0xf160('0x10')];_0x5f3ded(_0x41de39);});});}function getRemoteTag(_0x47d0d8,_0x3a5396,_0x1229cd,_0x39628d,_0x19c1ed){return new Promise(function(_0x402eb1,_0x342fb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