Built motion from commit (unavailable).|2.5.13
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x814b=['%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','recordingURL','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird','request-promise','util','md5','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','socket.io-emitter','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','userEmail','],\x20getUser\x20entity','length','active','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','type','string','nameField','customField','idField','toLowerCase','content','toString','variable','variableName','Variable','name','POST','incident','assign','getString','Subjects','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketNumber','number','label','?sysparm_query=name%3D','ticketId','Incident\x20-\x20','forEach','push','all','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','trigger:browser:url','username','password','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','format','%s/api/now/table/','isNil','email','outbound','destcalleridnum','calleridnum','callDirection','unmanaged'];(function(_0xc5bce5,_0x4d787d){var _0x54c9e7=function(_0x3e2284){while(--_0x3e2284){_0xc5bce5['push'](_0xc5bce5['shift']());}};_0x54c9e7(++_0x4d787d);}(_0x814b,0x1a2));var _0xb814=function(_0x305c8f,_0xc5f7fb){_0x305c8f=_0x305c8f-0x0;var _0x5ddc30=_0x814b[_0x305c8f];return _0x5ddc30;};'use strict';var _=require(_0xb814('0x0'));var Promise=require(_0xb814('0x1'));var rp=require(_0xb814('0x2'));var util=require(_0xb814('0x3'));var md5=require(_0xb814('0x4'));var Redis=require(_0xb814('0x5'));var intUtil=require('./util');var config=require(_0xb814('0x6'));var logger=require(_0xb814('0x7'))(_0xb814('0x8'));config[_0xb814('0x9')]=_[_0xb814('0xa')](config[_0xb814('0x9')],{'host':'localhost','port':0x18eb});var io=require(_0xb814('0xb'))(new Redis(config[_0xb814('0x9')]));function getAdminUser(_0x5c8539,_0x271af9,_0x2913a6,_0x186d5a,_0x41166c,_0x1fea33){return new Promise(function(_0x21d4a5,_0x1086f8){var _0x19aad8={'method':_0xb814('0xc'),'uri':_0x186d5a+_0xb814('0xd')+'&'+_0x41166c+'&'+_0x1fea33,'auth':_0x271af9,'json':!![]};return rp(_0x19aad8)[_0xb814('0xe')](function(_0x4b5f14){if(_0x4b5f14[_0xb814('0xf')]['length']>0x0){_0x2913a6[_0xb814('0x10')]=_0x4b5f14[_0xb814('0xf')][0x0][_0xb814('0x11')];}logger[_0xb814('0x12')]('['+[_0x5c8539[_0xb814('0x13')]()]+_0xb814('0x14'),_0x2913a6);_0x21d4a5(_0x2913a6);})[_0xb814('0x15')](function(_0x41ed7b){logger[_0xb814('0x16')]('['+[_0x5c8539[_0xb814('0x13')]()]+']',_0x41ed7b[_0xb814('0x17')]);_0x1086f8(_0x41ed7b[_0xb814('0x17')]);});});}function getUser(_0x17f5bd,_0x39bfcf,_0x303aca,_0x3a71d6,_0x45e0d0){return function(_0x265a83){logger[_0xb814('0x12')]('['+[_0x17f5bd[_0xb814('0x13')]()]+_0xb814('0x18'),_0x265a83);return new Promise(function(_0x48c9df,_0x168a48){if(intUtil['validateEmail'](_0x265a83[_0xb814('0x19')])){var _0xfac75b={'method':'GET','uri':_0x303aca+'sys_user?sysparm_query=email%3D'+_0x265a83['userEmail']+'&'+_0x3a71d6+'&'+_0x45e0d0,'auth':_0x39bfcf,'json':!![]};logger[_0xb814('0x12')]('['+[_0x17f5bd['toUpperCase']()]+'],\x20getUser\x20rp\x20obj',_0xfac75b);return rp(_0xfac75b)[_0xb814('0xe')](function(_0x24211d){logger[_0xb814('0x12')]('['+[_0x17f5bd['toUpperCase']()]+_0xb814('0x1a'),_0x24211d);if(_0x24211d['result'][_0xb814('0x1b')]>0x0&&String(_0x24211d[_0xb814('0xf')][0x0][_0xb814('0x1c')])===_0xb814('0x1d')){_0x265a83[_0xb814('0x1e')]=_0x24211d[_0xb814('0xf')][0x0][_0xb814('0x11')];}else{_0x265a83['userId']=_0x265a83[_0xb814('0x10')];_0x265a83['userEmail']=_0x265a83[_0xb814('0x1f')];}logger[_0xb814('0x12')]('['+[_0x17f5bd[_0xb814('0x13')]()]+_0xb814('0x20'),_0x265a83);_0x48c9df(_0x265a83);})[_0xb814('0x15')](function(_0xb9e57d){logger[_0xb814('0x16')]('['+[_0x17f5bd['toUpperCase']()]+']',_0xb9e57d[_0xb814('0x17')]);_0x168a48(_0xb9e57d[_0xb814('0x17')]);});}else{logger[_0xb814('0x12')]('['+[_0x17f5bd[_0xb814('0x13')]()]+_0xb814('0x21'));_0x265a83[_0xb814('0x1e')]=_0x265a83[_0xb814('0x10')];_0x265a83[_0xb814('0x19')]=_0x265a83['adminEmail'];_0x48c9df(_0x265a83);}});};}function createEndUser(_0x271aa8,_0x328a08,_0x52ed64,_0x9008b2,_0x37d24d){logger[_0xb814('0x12')]('['+[_0x271aa8['toUpperCase']()]+_0xb814('0x22'),_0x52ed64);return new Promise(function(_0x2051d0,_0x58c3ca){var _0x338a28={'method':'POST','uri':_0x9008b2+_0xb814('0x23')+_0x37d24d,'body':{'user_name':_0x52ed64['endUserNumber'],'roles':'user','first_name':_0x52ed64[_0xb814('0x24')],'active':'true','date_format':_0xb814('0x25'),'phone':_0x52ed64[_0xb814('0x24')]},'auth':_0x328a08,'json':!![]};return rp(_0x338a28)[_0xb814('0xe')](function(_0x599f9f){logger['info']('['+[_0x271aa8[_0xb814('0x13')]()]+_0xb814('0x26'),_0x599f9f['result']);_0x52ed64[_0xb814('0x27')]=_0x599f9f[_0xb814('0xf')][_0xb814('0x11')];_0x2051d0(_0x52ed64);})[_0xb814('0x15')](function(_0x1b78de){logger[_0xb814('0x16')]('['+[_0x271aa8[_0xb814('0x13')]()]+']',_0x1b78de['message']);_0x58c3ca(_0x1b78de[_0xb814('0x17')]);});});}function getEndUser(_0x2263f6,_0x30de5a,_0x424e2b,_0x14100d,_0x4ff31a){return function(_0x16ef82){logger['info']('['+[_0x2263f6[_0xb814('0x13')]()]+_0xb814('0x28'),_0x16ef82);return new Promise(function(_0xe0f509,_0x492d5e){var _0x40b885={'method':_0xb814('0xc'),'uri':_0x424e2b+'sys_user?sysparm_query=phone%3D'+_0x16ef82[_0xb814('0x24')]+'&'+_0x14100d+'&'+_0x4ff31a,'auth':_0x30de5a,'json':!![]};return rp(_0x40b885)[_0xb814('0xe')](function(_0x1a8bd0){if(_0x1a8bd0[_0xb814('0xf')][_0xb814('0x1b')]>0x0){_0x16ef82[_0xb814('0x27')]=_0x1a8bd0['result'][0x0][_0xb814('0x11')];logger['info']('['+[_0x2263f6[_0xb814('0x13')]()]+'],\x20getEndUser\x20crm',_0x16ef82);_0xe0f509(_0x16ef82);}else{return createEndUser(_0x2263f6,_0x30de5a,_0x16ef82,_0x424e2b,_0x14100d)[_0xb814('0xe')](function(_0x4b9233){logger[_0xb814('0x12')]('['+[_0x2263f6[_0xb814('0x13')]()]+'],\x20createEndUser\x20crm',_0x4b9233);_0xe0f509(_0x4b9233);});}})['catch'](function(_0x5dd6bc){logger['error']('['+[_0x2263f6[_0xb814('0x13')]()]+']',_0x5dd6bc[_0xb814('0x17')]);_0x492d5e(_0x5dd6bc[_0xb814('0x17')]);});});};}function getCustomFields(_0x42c2ed,_0x51cdba){var _0x47d782={};if(_0x42c2ed[_0xb814('0x1b')]>0x0){_['forEach'](_0x42c2ed,function(_0x2a93da){if(_0x2a93da[_0xb814('0x29')]===_0xb814('0x2a')&&_0x2a93da[_0xb814('0x2b')]&&!_0x2a93da[_0xb814('0x2c')]){_0x47d782[_0x2a93da[_0xb814('0x2d')][_0xb814('0x2e')]()]=_0x2a93da[_0xb814('0x2f')][_0xb814('0x30')]();}else if(_0x2a93da['type']==='string'&&_0x2a93da['idField']&&_0x2a93da[_0xb814('0x2c')]){_0x47d782[_0x2a93da['idField'][_0xb814('0x2e')]()]=_0x2a93da['content'][_0xb814('0x30')]();}else if(_0x2a93da[_0xb814('0x29')]===_0xb814('0x31')&&_0x2a93da[_0xb814('0x32')]&&_0x2a93da['idField']&&_0x2a93da[_0xb814('0x2c')]){_0x47d782[_0x2a93da[_0xb814('0x2d')][_0xb814('0x2e')]()]=_0x51cdba[_0x2a93da[_0xb814('0x32')]][_0xb814('0x30')]();}else if(_0x2a93da[_0xb814('0x29')]==='customVariable'&&_0x2a93da[_0xb814('0x33')]&&_0x2a93da[_0xb814('0x33')][_0xb814('0x34')]&&_0x2a93da[_0xb814('0x2d')]&&_0x2a93da[_0xb814('0x2c')]){_0x47d782[_0x2a93da[_0xb814('0x2d')][_0xb814('0x2e')]()]=_0x51cdba[_0x2a93da['Variable']['name'][_0xb814('0x2e')]()][_0xb814('0x30')]();}});}return _0x47d782;}function getTicket(_0x4c08d6,_0x2bf906,_0x43f1b,_0x40e627,_0x24b697,_0x40af85){return function(_0x2eb9b6){logger[_0xb814('0x12')]('['+[_0x4c08d6[_0xb814('0x13')]()]+']\x20getTicket\x20input\x20crm',_0x2eb9b6);return new Promise(function(_0x37800a,_0x17510c){var _0x4a76bb=_0x4c08d6[_0xb814('0x2e')]()==='outbound'?_0x2eb9b6[_0xb814('0x1e')]:_0x2eb9b6[_0xb814('0x27')];var _0xc71270={'method':_0xb814('0x35'),'uri':_0x43f1b+_0xb814('0x36')+'?'+_0x40af85,'body':Object[_0xb814('0x37')]({},{'active':_0xb814('0x1d'),'caller_id':_0x4a76bb,'assigned_to':_0x2eb9b6[_0xb814('0x1e')],'short_description':intUtil[_0xb814('0x38')](_0x40e627[_0xb814('0x39')],_0x24b697,'\x20'),'description':intUtil['getString'](_0x40e627['Descriptions'],_0x24b697,'\x0a')},getCustomFields(_0x40e627[_0xb814('0x3a')],_0x24b697)),'auth':_0x2bf906,'json':!![]};return rp(_0xc71270)[_0xb814('0xe')](function(_0x4156d8){logger[_0xb814('0x12')]('['+[_0x4c08d6[_0xb814('0x13')]()]+_0xb814('0x3b'),_0x4156d8[_0xb814('0xf')]);_0x2eb9b6['ticketId']=_0x4156d8[_0xb814('0xf')][_0xb814('0x11')];_0x2eb9b6[_0xb814('0x3c')]=_0x4156d8['result'][_0xb814('0x3d')];logger['info']('['+[_0x4c08d6[_0xb814('0x13')]()]+']\x20getTicket\x20crm',_0x2eb9b6);_0x37800a(_0x2eb9b6);})[_0xb814('0x15')](function(_0x3cf8f8){logger['error']('['+[_0x4c08d6[_0xb814('0x13')]()]+']',_0x3cf8f8[_0xb814('0x17')]);_0x17510c(_0x3cf8f8[_0xb814('0x17')]);});});};}function createRemoteTag(_0x5209d1,_0x3da050,_0x5f0e58,_0x13bdcf){return new Promise(function(_0x158893,_0x4aed78){var _0x39952d={'method':'POST','uri':_0x5f0e58+'label'+'?'+_0x13bdcf,'body':{'short_description':_0x5209d1,'global':!![],'active':!![],'name':_0x5209d1},'auth':_0x3da050,'json':!![]};return rp(_0x39952d)[_0xb814('0xe')](function(_0x35f59a){var _0x34935b=_0x35f59a['result'][_0xb814('0x11')];_0x158893(_0x34935b);});});}function getRemoteTag(_0x538b0f,_0xf88d23,_0x2174e5,_0x58d6e5,_0x2db5a6){return new Promise(function(_0x5c32c2,_0x25a607){var _0x1656ed={'method':_0xb814('0xc'),'uri':_0x2174e5+_0xb814('0x3e')+_0xb814('0x3f')+_0x538b0f+'&'+_0x58d6e5,'auth':_0xf88d23,'json':!![]};return rp(_0x1656ed)[_0xb814('0xe')](function(_0x21d3e9){if(_0x21d3e9[_0xb814('0xf')]['length']>0x0){var _0x374532=_0x21d3e9[_0xb814('0xf')][0x0]['sys_id'];_0x5c32c2(_0x374532);}else{return createRemoteTag(_0x538b0f,_0xf88d23,_0x2174e5,_0x58d6e5)[_0xb814('0xe')](function(_0xe14249){_0x5c32c2(_0xe14249);});}});});}function assignTagToIncident(_0x4d13db,_0x371000,_0x58b9a6,_0x48362c,_0x2114ca){return new Promise(function(_0x5257be,_0x3ff213){var _0xd1cd8b={'method':_0xb814('0x35'),'uri':_0x58b9a6+'label_entry'+'?'+_0x2114ca,'body':{'label':_0x4d13db,'table':_0xb814('0x36'),'id_type':'Incident','table_key':_0x48362c[_0xb814('0x40')],'title':_0xb814('0x41')+_0x48362c[_0xb814('0x3c')],'id_display':_0x48362c[_0xb814('0x3c')]},'auth':_0x371000,'json':!![]};return rp(_0xd1cd8b)[_0xb814('0xe')](function(_0x3b374b){_0x5257be();})[_0xb814('0x15')](function(){_0x5257be();});});}function manageTags(_0x113350,_0x46014f,_0x4d611d,_0x211194,_0x111884,_0x3852ae,_0x1ac6d0){return new Promise(function(_0x3b35a8,_0x3d4843){var _0x52edfa=[];_0x46014f[_0xb814('0x42')](function(_0x4ccd94){_0x52edfa[_0xb814('0x43')](getRemoteTag(_0x4ccd94,_0x4d611d,_0x211194,_0x3852ae,_0x1ac6d0));});return Promise[_0xb814('0x44')](_0x52edfa)[_0xb814('0xe')](function(_0x4c884c){if(_0x4c884c[_0xb814('0x1b')]){logger['info']('['+[_0x113350[_0xb814('0x13')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x4c884c);var _0x2f0c94=[];_0x4c884c[_0xb814('0x42')](function(_0xa03cd2){_0x2f0c94[_0xb814('0x43')](assignTagToIncident(_0xa03cd2,_0x4d611d,_0x211194,_0x111884,_0x3852ae));});return Promise[_0xb814('0x44')](_0x2f0c94)[_0xb814('0xe')](function(){_0x3b35a8();})[_0xb814('0x15')](function(){_0x3b35a8();});}else{_0x3b35a8();}});});}function getTags(_0x4d44e3,_0x44088d,_0x51ca51,_0x255047,_0x22c73f,_0x1b989d){return function(_0x3dcaeb){return new Promise(function(_0x19fa45,_0x139531){var _0x514dab=[];var _0x12882a=_0x255047[_0xb814('0x45')];if(_0x12882a&&_0x12882a['length']>0x0){_0x514dab=_[_0xb814('0x46')](_0x12882a,_0xb814('0x34'));}if(_0x514dab[_0xb814('0x1b')]>0x0){return manageTags(_0x4d44e3,_0x514dab,_0x44088d,_0x51ca51,_0x3dcaeb,_0x22c73f,_0x1b989d)[_0xb814('0xe')](function(){_0x19fa45(_0x3dcaeb);});}else{_0x19fa45(_0x3dcaeb);}});};}function emit(_0x2161eb,_0x51d834,_0x3a4d4b){var _0x5e8e8e=_0xb814('0x47')+_0xb814('0x48')+_0xb814('0x49')+_0xb814('0x4a');var _0x2e39b1={'uri':_0x2161eb+_0xb814('0x4b')+_0x3a4d4b+_0x5e8e8e};io['to'](util['format']('user:%s',_0x51d834))['emit'](_0xb814('0x4c'),_0x2e39b1);}exports['cs']=function(_0x490e5c,_0x45a8b9,_0x1d3954,_0x25db89,_0x5e966c,_0x1b76fa,_0x3e5ce8,_0xee204){var _0x5aabbe={};var _0x30f717={'user':_0x1b76fa[_0xb814('0x4d')],'pass':_0x1b76fa[_0xb814('0x4e')]};var _0x3564e0='sysparm_limit=1';var _0x5dedd7=_0xb814('0x4f');_0x1b76fa[_0xb814('0x50')]=intUtil[_0xb814('0x51')](_0x1b76fa[_0xb814('0x50')]);_0x1b76fa[_0xb814('0x52')]=intUtil[_0xb814('0x51')](_0x1b76fa[_0xb814('0x52')]);var _0xe47442=util[_0xb814('0x53')](_0xb814('0x54'),_0x1b76fa[_0xb814('0x50')]);_0x5aabbe[_0xb814('0x19')]=!_[_0xb814('0x55')](_0x25db89)?_0x25db89[_0xb814('0x56')]:null;_0x5aabbe[_0xb814('0x1f')]=_0x1b76fa['email'];_0x5aabbe[_0xb814('0x24')]=_0xee204[_0xb814('0x2e')]()===_0xb814('0x57')?_0x45a8b9[_0xb814('0x58')]:_0x45a8b9[_0xb814('0x59')];_0x5aabbe[_0xb814('0x5a')]=_0xee204==='queue'||_0xee204===_0xb814('0x5b')?'queue':_0xb814('0x57');var _0x39aa00=util[_0xb814('0x53')](_0xb814('0x5c'),_0x1b76fa[_0xb814('0x52')],_0x45a8b9['uniqueid'],md5(_0x45a8b9['uniqueid']));if(_0x5e966c&&_0x5e966c[_0xb814('0x5d')]){logger[_0xb814('0x12')](_0xb814('0x5e'),_0xb814('0x5f'));_0x45a8b9['recordingURL']=_0x39aa00;}else if(_0x3e5ce8&&_0x3e5ce8[_0xb814('0x60')]&&_0x3e5ce8['recordingFormat']!==_0xb814('0x61')){logger[_0xb814('0x12')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x45a8b9[_0xb814('0x62')]=_0x39aa00;}else{_0x45a8b9['recordingURL']='';}return getAdminUser(_0xee204,_0x30f717,_0x5aabbe,_0xe47442,_0x5dedd7,_0x3564e0)[_0xb814('0xe')](getUser(_0xee204,_0x30f717,_0xe47442,_0x5dedd7,_0x3564e0))[_0xb814('0xe')](getEndUser(_0xee204,_0x30f717,_0xe47442,_0x5dedd7,_0x3564e0))[_0xb814('0xe')](getTicket(_0xee204,_0x30f717,_0xe47442,_0x1d3954,_0x45a8b9,_0x5dedd7))[_0xb814('0xe')](function(_0x46784f){logger[_0xb814('0x12')](util[_0xb814('0x53')]('The\x20ticket\x20ID\x20is:\x20%s',_0x46784f[_0xb814('0x40')]));logger['info'](util[_0xb814('0x53')]('call\x20direction:\x20%s',_0xee204));if(_0xee204!==_0xb814('0x5b')){logger[_0xb814('0x12')]('['+[_0xee204['toUpperCase']()]+']',_0xb814('0x63'));emit(_0x1b76fa['remoteUri'],_0x25db89[_0xb814('0x34')],_0x46784f[_0xb814('0x40')]);}})['catch'](function(_0x5a0c4a){logger[_0xb814('0x16')]('['+[_0xee204[_0xb814('0x13')]()]+_0xb814('0x64'),util[_0xb814('0x65')](_0x5a0c4a,{'showHidden':!![],'depth':null}));});};