server/services/ami/trigger/integration/servicenow.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7a54=['getString','Descriptions','Fields','ticketId','ticketNumber','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','Incident','Incident\x20-\x20','all',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','password','sysparm_limit=1','sysparm_display_value=true','stripTrailingSlash','remoteUri','serverUrl','%s/api/now/table/','email','destcalleridnum','calleridnum','callDirection','queue','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','bluebird','request-promise','md5','ioredis','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','localhost','GET','result','length','adminId','sys_id','info','],\x20getAdminUser\x20crm','catch','error','toUpperCase','message','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','then','true','userId','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','adminEmail','],\x20createEndUser\x20input\x20crm','POST','sys_user?','endUserNumber','System','endUserId','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','forEach','type','string','nameField','customField','idField','toLowerCase','content','toString','variable','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign'];(function(_0x18dedd,_0x4cb9e5){var _0x35b7e1=function(_0x429eb0){while(--_0x429eb0){_0x18dedd['push'](_0x18dedd['shift']());}};_0x35b7e1(++_0x4cb9e5);}(_0x7a54,0x106));var _0x47a5=function(_0xec03d0,_0x2cadfe){_0xec03d0=_0xec03d0-0x0;var _0x2a0587=_0x7a54[_0xec03d0];return _0x2a0587;};'use strict';var _=require(_0x47a5('0x0'));var Promise=require(_0x47a5('0x1'));var rp=require(_0x47a5('0x2'));var util=require('util');var md5=require(_0x47a5('0x3'));var Redis=require(_0x47a5('0x4'));var intUtil=require('./util');var config=require(_0x47a5('0x5'));var logger=require(_0x47a5('0x6'))(_0x47a5('0x7'));config[_0x47a5('0x8')]=_[_0x47a5('0x9')](config['redis'],{'host':_0x47a5('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x47a5('0x8')]));function getAdminUser(_0x30e405,_0x506eda,_0x194fb0,_0x5077f3,_0x5d90b3,_0x582352){return new Promise(function(_0x2a0e98,_0x2baee7){var _0x5e31dd={'method':_0x47a5('0xb'),'uri':_0x5077f3+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x5d90b3+'&'+_0x582352,'auth':_0x506eda,'json':!![]};return rp(_0x5e31dd)['then'](function(_0x1f47f4){if(_0x1f47f4[_0x47a5('0xc')][_0x47a5('0xd')]>0x0){_0x194fb0[_0x47a5('0xe')]=_0x1f47f4[_0x47a5('0xc')][0x0][_0x47a5('0xf')];}logger[_0x47a5('0x10')]('['+[_0x30e405['toUpperCase']()]+_0x47a5('0x11'),_0x194fb0);_0x2a0e98(_0x194fb0);})[_0x47a5('0x12')](function(_0x1cf309){logger[_0x47a5('0x13')]('['+[_0x30e405[_0x47a5('0x14')]()]+']',_0x1cf309[_0x47a5('0x15')]);_0x2baee7(_0x1cf309[_0x47a5('0x15')]);});});}function getUser(_0x190faa,_0x4e99a8,_0x362359,_0x11faf5,_0x3b001e){return function(_0x2a2cbb){logger[_0x47a5('0x10')]('['+[_0x190faa['toUpperCase']()]+'],\x20getUser\x20input\x20crm',_0x2a2cbb);return new Promise(function(_0x138bc0,_0x4b966e){if(intUtil['validateEmail'](_0x2a2cbb[_0x47a5('0x16')])){var _0xaf70a6={'method':_0x47a5('0xb'),'uri':_0x362359+_0x47a5('0x17')+_0x2a2cbb[_0x47a5('0x16')]+'&'+_0x11faf5+'&'+_0x3b001e,'auth':_0x4e99a8,'json':!![]};logger[_0x47a5('0x10')]('['+[_0x190faa[_0x47a5('0x14')]()]+_0x47a5('0x18'),_0xaf70a6);return rp(_0xaf70a6)[_0x47a5('0x19')](function(_0x4a9fcb){logger[_0x47a5('0x10')]('['+[_0x190faa[_0x47a5('0x14')]()]+'],\x20getUser\x20entity',_0x4a9fcb);if(_0x4a9fcb[_0x47a5('0xc')][_0x47a5('0xd')]>0x0&&String(_0x4a9fcb[_0x47a5('0xc')][0x0]['active'])===_0x47a5('0x1a')){_0x2a2cbb[_0x47a5('0x1b')]=_0x4a9fcb[_0x47a5('0xc')][0x0][_0x47a5('0xf')];}else{_0x2a2cbb['userId']=_0x2a2cbb[_0x47a5('0xe')];_0x2a2cbb[_0x47a5('0x16')]=_0x2a2cbb['adminEmail'];}logger[_0x47a5('0x10')]('['+[_0x190faa[_0x47a5('0x14')]()]+_0x47a5('0x1c'),_0x2a2cbb);_0x138bc0(_0x2a2cbb);})[_0x47a5('0x12')](function(_0x3abd6a){logger['error']('['+[_0x190faa['toUpperCase']()]+']',_0x3abd6a[_0x47a5('0x15')]);_0x4b966e(_0x3abd6a['message']);});}else{logger[_0x47a5('0x10')]('['+[_0x190faa['toUpperCase']()]+_0x47a5('0x1d'));_0x2a2cbb[_0x47a5('0x1b')]=_0x2a2cbb[_0x47a5('0xe')];_0x2a2cbb[_0x47a5('0x16')]=_0x2a2cbb[_0x47a5('0x1e')];_0x138bc0(_0x2a2cbb);}});};}function createEndUser(_0x3ba0b7,_0x24b162,_0x136b14,_0x16631f,_0x361bfa){logger[_0x47a5('0x10')]('['+[_0x3ba0b7[_0x47a5('0x14')]()]+_0x47a5('0x1f'),_0x136b14);return new Promise(function(_0x528582,_0x243210){var _0x51833b={'method':_0x47a5('0x20'),'uri':_0x16631f+_0x47a5('0x21')+_0x361bfa,'body':{'user_name':_0x136b14[_0x47a5('0x22')],'roles':'user','first_name':_0x136b14[_0x47a5('0x22')],'active':_0x47a5('0x1a'),'date_format':_0x47a5('0x23'),'phone':_0x136b14[_0x47a5('0x22')]},'auth':_0x24b162,'json':!![]};return rp(_0x51833b)['then'](function(_0x50d875){logger[_0x47a5('0x10')]('['+[_0x3ba0b7[_0x47a5('0x14')]()]+'],\x20EndUser\x20schema',_0x50d875['result']);_0x136b14[_0x47a5('0x24')]=_0x50d875[_0x47a5('0xc')]['sys_id'];_0x528582(_0x136b14);})[_0x47a5('0x12')](function(_0x53119b){logger[_0x47a5('0x13')]('['+[_0x3ba0b7[_0x47a5('0x14')]()]+']',_0x53119b['message']);_0x243210(_0x53119b['message']);});});}function getEndUser(_0x274e34,_0x5910bb,_0x403028,_0x87e4c9,_0xf269a8){return function(_0x52749b){logger[_0x47a5('0x10')]('['+[_0x274e34['toUpperCase']()]+'],\x20getEndUser\x20input\x20crm',_0x52749b);return new Promise(function(_0x65542e,_0x5a8a7c){var _0x25cce0={'method':'GET','uri':_0x403028+_0x47a5('0x25')+_0x52749b[_0x47a5('0x22')]+'&'+_0x87e4c9+'&'+_0xf269a8,'auth':_0x5910bb,'json':!![]};return rp(_0x25cce0)[_0x47a5('0x19')](function(_0x199698){if(_0x199698[_0x47a5('0xc')][_0x47a5('0xd')]>0x0){_0x52749b[_0x47a5('0x24')]=_0x199698[_0x47a5('0xc')][0x0][_0x47a5('0xf')];logger['info']('['+[_0x274e34[_0x47a5('0x14')]()]+_0x47a5('0x26'),_0x52749b);_0x65542e(_0x52749b);}else{return createEndUser(_0x274e34,_0x5910bb,_0x52749b,_0x403028,_0x87e4c9)['then'](function(_0x2c50d6){logger[_0x47a5('0x10')]('['+[_0x274e34[_0x47a5('0x14')]()]+'],\x20createEndUser\x20crm',_0x2c50d6);_0x65542e(_0x2c50d6);});}})[_0x47a5('0x12')](function(_0x10f660){logger['error']('['+[_0x274e34[_0x47a5('0x14')]()]+']',_0x10f660[_0x47a5('0x15')]);_0x5a8a7c(_0x10f660['message']);});});};}function getCustomFields(_0x55c5eb,_0x5ebd8c){var _0x12d9f2={};if(_0x55c5eb['length']>0x0){_[_0x47a5('0x27')](_0x55c5eb,function(_0x1f9631){if(_0x1f9631[_0x47a5('0x28')]===_0x47a5('0x29')&&_0x1f9631[_0x47a5('0x2a')]&&!_0x1f9631[_0x47a5('0x2b')]){_0x12d9f2[_0x1f9631[_0x47a5('0x2c')][_0x47a5('0x2d')]()]=_0x1f9631[_0x47a5('0x2e')][_0x47a5('0x2f')]();}else if(_0x1f9631[_0x47a5('0x28')]===_0x47a5('0x29')&&_0x1f9631[_0x47a5('0x2c')]&&_0x1f9631['customField']){_0x12d9f2[_0x1f9631[_0x47a5('0x2c')][_0x47a5('0x2d')]()]=_0x1f9631[_0x47a5('0x2e')][_0x47a5('0x2f')]();}else if(_0x1f9631['type']===_0x47a5('0x30')&&_0x1f9631['variableName']&&_0x1f9631['idField']&&_0x1f9631['customField']){_0x12d9f2[_0x1f9631['idField'][_0x47a5('0x2d')]()]=_0x5ebd8c[_0x1f9631['variableName']][_0x47a5('0x2f')]();}else if(_0x1f9631[_0x47a5('0x28')]===_0x47a5('0x31')&&_0x1f9631['Variable']&&_0x1f9631[_0x47a5('0x32')][_0x47a5('0x33')]&&_0x1f9631['idField']&&_0x1f9631['customField']){_0x12d9f2[_0x1f9631[_0x47a5('0x2c')]['toLowerCase']()]=_0x5ebd8c[_0x1f9631[_0x47a5('0x32')][_0x47a5('0x33')][_0x47a5('0x2d')]()][_0x47a5('0x2f')]();}});}return _0x12d9f2;}function getTicket(_0x34a9ae,_0xf0edbb,_0x434227,_0x17cc42,_0xac9c15,_0x162fa0){return function(_0x24ecb1){logger[_0x47a5('0x10')]('['+[_0x34a9ae[_0x47a5('0x14')]()]+_0x47a5('0x34'),_0x24ecb1);return new Promise(function(_0x4e5e7,_0x3a2b38){var _0x512e65=_0x34a9ae[_0x47a5('0x2d')]()===_0x47a5('0x35')?_0x24ecb1['userId']:_0x24ecb1['endUserId'];var _0x3d0a88={'method':'POST','uri':_0x434227+_0x47a5('0x36')+'?'+_0x162fa0,'body':Object[_0x47a5('0x37')]({},{'active':'true','caller_id':_0x512e65,'assigned_to':_0x24ecb1['userId'],'short_description':intUtil[_0x47a5('0x38')](_0x17cc42['Subjects'],_0xac9c15,'\x20'),'description':intUtil[_0x47a5('0x38')](_0x17cc42[_0x47a5('0x39')],_0xac9c15,'\x0a')},getCustomFields(_0x17cc42[_0x47a5('0x3a')],_0xac9c15)),'auth':_0xf0edbb,'json':!![]};return rp(_0x3d0a88)[_0x47a5('0x19')](function(_0x44fe8a){logger[_0x47a5('0x10')]('['+[_0x34a9ae[_0x47a5('0x14')]()]+']\x20POST\x20incident\x20entity\x20schema',_0x44fe8a['result']);_0x24ecb1[_0x47a5('0x3b')]=_0x44fe8a[_0x47a5('0xc')][_0x47a5('0xf')];_0x24ecb1[_0x47a5('0x3c')]=_0x44fe8a[_0x47a5('0xc')][_0x47a5('0x3d')];logger[_0x47a5('0x10')]('['+[_0x34a9ae['toUpperCase']()]+_0x47a5('0x3e'),_0x24ecb1);_0x4e5e7(_0x24ecb1);})[_0x47a5('0x12')](function(_0x5f6a){logger['error']('['+[_0x34a9ae[_0x47a5('0x14')]()]+']',_0x5f6a['message']);_0x3a2b38(_0x5f6a[_0x47a5('0x15')]);});});};}function createRemoteTag(_0xe31817,_0x46e90b,_0xf03bd5,_0x588551){return new Promise(function(_0x3adf14,_0x1e6de3){var _0x2f66e9={'method':_0x47a5('0x20'),'uri':_0xf03bd5+_0x47a5('0x3f')+'?'+_0x588551,'body':{'short_description':_0xe31817,'global':!![],'active':!![],'name':_0xe31817},'auth':_0x46e90b,'json':!![]};return rp(_0x2f66e9)[_0x47a5('0x19')](function(_0x24e9f4){var _0x481089=_0x24e9f4[_0x47a5('0xc')][_0x47a5('0xf')];_0x3adf14(_0x481089);});});}function getRemoteTag(_0x187d7e,_0x8da9fb,_0x3329aa,_0x1ab0bf,_0x572233){return new Promise(function(_0x1ad6a9,_0x245a15){var _0x1aa581={'method':'GET','uri':_0x3329aa+_0x47a5('0x3f')+_0x47a5('0x40')+_0x187d7e+'&'+_0x1ab0bf,'auth':_0x8da9fb,'json':!![]};return rp(_0x1aa581)[_0x47a5('0x19')](function(_0x5d8d4a){if(_0x5d8d4a['result'][_0x47a5('0xd')]>0x0){var _0x376e1d=_0x5d8d4a['result'][0x0]['sys_id'];_0x1ad6a9(_0x376e1d);}else{return createRemoteTag(_0x187d7e,_0x8da9fb,_0x3329aa,_0x1ab0bf)[_0x47a5('0x19')](function(_0x4d6a82){_0x1ad6a9(_0x4d6a82);});}});});}function assignTagToIncident(_0x16bb8a,_0x5d383d,_0x482de6,_0x389ed9,_0x46d2d3){return new Promise(function(_0x53eedf,_0x1b958b){var _0x72fe={'method':'POST','uri':_0x482de6+'label_entry'+'?'+_0x46d2d3,'body':{'label':_0x16bb8a,'table':_0x47a5('0x36'),'id_type':_0x47a5('0x41'),'table_key':_0x389ed9[_0x47a5('0x3b')],'title':_0x47a5('0x42')+_0x389ed9['ticketNumber'],'id_display':_0x389ed9[_0x47a5('0x3c')]},'auth':_0x5d383d,'json':!![]};return rp(_0x72fe)[_0x47a5('0x19')](function(_0x1af800){_0x53eedf();})['catch'](function(){_0x53eedf();});});}function manageTags(_0x30ea7a,_0x4db625,_0x485e3c,_0x470da6,_0x943a15,_0x1c485b,_0x3603b7){return new Promise(function(_0x4966af,_0x144af9){var _0x5d1550=[];_0x4db625['forEach'](function(_0x5eb150){_0x5d1550['push'](getRemoteTag(_0x5eb150,_0x485e3c,_0x470da6,_0x1c485b,_0x3603b7));});return Promise[_0x47a5('0x43')](_0x5d1550)[_0x47a5('0x19')](function(_0x1e2bb4){if(_0x1e2bb4['length']){logger['info']('['+[_0x30ea7a[_0x47a5('0x14')]()]+_0x47a5('0x44'),_0x1e2bb4);var _0x45d4b6=[];_0x1e2bb4[_0x47a5('0x27')](function(_0xc45e25){_0x45d4b6['push'](assignTagToIncident(_0xc45e25,_0x485e3c,_0x470da6,_0x943a15,_0x1c485b));});return Promise[_0x47a5('0x43')](_0x45d4b6)['then'](function(){_0x4966af();})[_0x47a5('0x12')](function(){_0x4966af();});}else{_0x4966af();}});});}function getTags(_0x274d31,_0x4d545f,_0x32b4de,_0x345104,_0x132854,_0x3e8274){return function(_0x2d6494){return new Promise(function(_0x215634,_0x35cca8){var _0x3ac38c=[];var _0x57ed0a=_0x345104[_0x47a5('0x45')];if(_0x57ed0a&&_0x57ed0a[_0x47a5('0xd')]>0x0){_0x3ac38c=_[_0x47a5('0x46')](_0x57ed0a,_0x47a5('0x33'));}if(_0x3ac38c[_0x47a5('0xd')]>0x0){return manageTags(_0x274d31,_0x3ac38c,_0x4d545f,_0x32b4de,_0x2d6494,_0x132854,_0x3e8274)['then'](function(){_0x215634(_0x2d6494);});}else{_0x215634(_0x2d6494);}});};}function emit(_0xbec033,_0xdfcecc,_0x1224bc){var _0x144aaa=_0x47a5('0x47')+_0x47a5('0x48')+_0x47a5('0x49')+_0x47a5('0x4a');var _0x350af8={'uri':_0xbec033+_0x47a5('0x4b')+_0x1224bc+_0x144aaa};io['to'](util[_0x47a5('0x4c')](_0x47a5('0x4d'),_0xdfcecc))[_0x47a5('0x4e')](_0x47a5('0x4f'),_0x350af8);}exports['cs']=function(_0x3edd17,_0x5a6161,_0x42dd7d,_0x284fb8,_0x30504e,_0x4b42f3,_0x37ac59,_0x2e46af){var _0x36c67={};var _0x26f1ac={'user':_0x4b42f3['username'],'pass':_0x4b42f3[_0x47a5('0x50')]};var _0x522ccf=_0x47a5('0x51');var _0x487e21=_0x47a5('0x52');_0x4b42f3['remoteUri']=intUtil[_0x47a5('0x53')](_0x4b42f3[_0x47a5('0x54')]);_0x4b42f3[_0x47a5('0x55')]=intUtil['stripTrailingSlash'](_0x4b42f3['serverUrl']);var _0x4b8084=util[_0x47a5('0x4c')](_0x47a5('0x56'),_0x4b42f3[_0x47a5('0x54')]);_0x36c67[_0x47a5('0x16')]=!_['isNil'](_0x284fb8)?_0x284fb8[_0x47a5('0x57')]:null;_0x36c67[_0x47a5('0x1e')]=_0x4b42f3[_0x47a5('0x57')];_0x36c67[_0x47a5('0x22')]=_0x2e46af[_0x47a5('0x2d')]()===_0x47a5('0x35')?_0x5a6161[_0x47a5('0x58')]:_0x5a6161[_0x47a5('0x59')];_0x36c67[_0x47a5('0x5a')]=_0x2e46af===_0x47a5('0x5b')||_0x2e46af===_0x47a5('0x5c')?_0x47a5('0x5b'):'outbound';var _0x1e3212=util['format'](_0x47a5('0x5d'),_0x4b42f3[_0x47a5('0x55')],_0x5a6161[_0x47a5('0x5e')],md5(_0x5a6161[_0x47a5('0x5e')]));if(_0x30504e&&_0x30504e[_0x47a5('0x5f')]){logger[_0x47a5('0x10')](_0x47a5('0x60'),_0x47a5('0x61'));_0x5a6161[_0x47a5('0x62')]=_0x1e3212;}else if(_0x37ac59&&_0x37ac59[_0x47a5('0x63')]&&_0x37ac59[_0x47a5('0x63')]!==_0x47a5('0x64')){logger[_0x47a5('0x10')](_0x47a5('0x65'),_0x47a5('0x61'));_0x5a6161['recordingURL']=_0x1e3212;}else{_0x5a6161['recordingURL']='';}return getAdminUser(_0x2e46af,_0x26f1ac,_0x36c67,_0x4b8084,_0x487e21,_0x522ccf)['then'](getUser(_0x2e46af,_0x26f1ac,_0x4b8084,_0x487e21,_0x522ccf))['then'](getEndUser(_0x2e46af,_0x26f1ac,_0x4b8084,_0x487e21,_0x522ccf))[_0x47a5('0x19')](getTicket(_0x2e46af,_0x26f1ac,_0x4b8084,_0x42dd7d,_0x5a6161,_0x487e21))[_0x47a5('0x19')](function(_0x5d6916){logger[_0x47a5('0x10')](util[_0x47a5('0x4c')](_0x47a5('0x66'),_0x5d6916[_0x47a5('0x3b')]));logger[_0x47a5('0x10')](util[_0x47a5('0x4c')](_0x47a5('0x67'),_0x2e46af));if(_0x2e46af!==_0x47a5('0x5c')){logger[_0x47a5('0x10')]('['+[_0x2e46af[_0x47a5('0x14')]()]+']',_0x47a5('0x68'));emit(_0x4b42f3['remoteUri'],_0x284fb8[_0x47a5('0x33')],_0x5d6916[_0x47a5('0x3b')]);}})[_0x47a5('0x12')](function(_0x4f35ff){logger[_0x47a5('0x13')]('['+[_0x2e46af[_0x47a5('0x14')]()]+_0x47a5('0x69'),util['inspect'](_0x4f35ff,{'showHidden':!![],'depth':null}));});};