ac66da24465f7b77e13adb513fe68fb1a3709bc1
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x0933=['bluebird','request-promise','util','md5','./util','../../../../config/logger','servicenow','redis','defaults','localhost','GET','sys_user?sysparm_query=user_name%3Dadmin','result','length','adminId','sys_id','info','error','toUpperCase','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','then','],\x20getUser\x20entity','true','userId','adminEmail','],\x20getUser\x20crm',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','user','],\x20EndUser\x20schema','catch','sys_user?sysparm_query=phone%3D','endUserId','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','picklist','type','nameField','customField','toLowerCase','content','toString','string','idField','variable','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','outbound','incident','assign','getString','Subjects','Descriptions',']\x20POST\x20incident\x20entity\x20schema','ticketId','ticketNumber','POST','label','?sysparm_query=name%3D','Incident','Incident\x20-\x20','push','all','Tags','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','/nav_to.do?uri=incident.do?sys_id%3D','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','format','%s/api/now/table/','isNil','email','destcalleridnum','calleridnum','callDirection','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','inspect','lodash'];(function(_0x547b79,_0x482001){var _0x132d9f=function(_0x3c89c5){while(--_0x3c89c5){_0x547b79['push'](_0x547b79['shift']());}};_0x132d9f(++_0x482001);}(_0x0933,0xd5));var _0x3093=function(_0x18d0c5,_0x42b892){_0x18d0c5=_0x18d0c5-0x0;var _0x4b7b0e=_0x0933[_0x18d0c5];return _0x4b7b0e;};'use strict';var _=require(_0x3093('0x0'));var Promise=require(_0x3093('0x1'));var rp=require(_0x3093('0x2'));var util=require(_0x3093('0x3'));var md5=require(_0x3093('0x4'));var Redis=require('ioredis');var intUtil=require(_0x3093('0x5'));var config=require('../../../../config/environment');var logger=require(_0x3093('0x6'))(_0x3093('0x7'));config[_0x3093('0x8')]=_[_0x3093('0x9')](config[_0x3093('0x8')],{'host':_0x3093('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x3093('0x8')]));function getAdminUser(_0x28d7d5,_0x20cc06,_0x2e30d5,_0x3f144d,_0x2e4417,_0x3051af){return new Promise(function(_0xb6123,_0x16231a){var _0x1a4253={'method':_0x3093('0xb'),'uri':_0x3f144d+_0x3093('0xc')+'&'+_0x2e4417+'&'+_0x3051af,'auth':_0x20cc06,'json':!![]};return rp(_0x1a4253)['then'](function(_0x3eb710){if(_0x3eb710[_0x3093('0xd')][_0x3093('0xe')]>0x0){_0x2e30d5[_0x3093('0xf')]=_0x3eb710[_0x3093('0xd')][0x0][_0x3093('0x10')];}logger[_0x3093('0x11')]('['+[_0x28d7d5['toUpperCase']()]+'],\x20getAdminUser\x20crm',_0x2e30d5);_0xb6123(_0x2e30d5);})['catch'](function(_0x2af881){logger[_0x3093('0x12')]('['+[_0x28d7d5[_0x3093('0x13')]()]+']',_0x2af881[_0x3093('0x14')]);_0x16231a(_0x2af881[_0x3093('0x14')]);});});}function getUser(_0x43f015,_0x14cc9a,_0xc26352,_0x339e6a,_0x36fcc3){return function(_0x4c6fab){logger['info']('['+[_0x43f015['toUpperCase']()]+_0x3093('0x15'),_0x4c6fab);return new Promise(function(_0x77a36c,_0x3c3d15){if(intUtil[_0x3093('0x16')](_0x4c6fab[_0x3093('0x17')])){var _0x455616={'method':_0x3093('0xb'),'uri':_0xc26352+_0x3093('0x18')+_0x4c6fab['userEmail']+'&'+_0x339e6a+'&'+_0x36fcc3,'auth':_0x14cc9a,'json':!![]};logger[_0x3093('0x11')]('['+[_0x43f015[_0x3093('0x13')]()]+'],\x20getUser\x20rp\x20obj',_0x455616);return rp(_0x455616)[_0x3093('0x19')](function(_0x223cb6){logger[_0x3093('0x11')]('['+[_0x43f015[_0x3093('0x13')]()]+_0x3093('0x1a'),_0x223cb6);if(_0x223cb6['result'][_0x3093('0xe')]>0x0&&String(_0x223cb6['result'][0x0]['active'])===_0x3093('0x1b')){_0x4c6fab[_0x3093('0x1c')]=_0x223cb6[_0x3093('0xd')][0x0][_0x3093('0x10')];}else{_0x4c6fab[_0x3093('0x1c')]=_0x4c6fab[_0x3093('0xf')];_0x4c6fab[_0x3093('0x17')]=_0x4c6fab[_0x3093('0x1d')];}logger[_0x3093('0x11')]('['+[_0x43f015['toUpperCase']()]+_0x3093('0x1e'),_0x4c6fab);_0x77a36c(_0x4c6fab);})['catch'](function(_0x1bb3e1){logger['error']('['+[_0x43f015[_0x3093('0x13')]()]+']',_0x1bb3e1[_0x3093('0x14')]);_0x3c3d15(_0x1bb3e1[_0x3093('0x14')]);});}else{logger[_0x3093('0x11')]('['+[_0x43f015[_0x3093('0x13')]()]+_0x3093('0x1f'));_0x4c6fab[_0x3093('0x1c')]=_0x4c6fab[_0x3093('0xf')];_0x4c6fab['userEmail']=_0x4c6fab[_0x3093('0x1d')];_0x77a36c(_0x4c6fab);}});};}function createEndUser(_0x48d32b,_0x32b3fb,_0x3d8908,_0x21cab3,_0x4d3f1a){logger[_0x3093('0x11')]('['+[_0x48d32b['toUpperCase']()]+_0x3093('0x20'),_0x3d8908);return new Promise(function(_0x32ec42,_0x55bc6b){var _0x395315={'method':'POST','uri':_0x21cab3+_0x3093('0x21')+_0x4d3f1a,'body':{'user_name':_0x3d8908[_0x3093('0x22')],'roles':_0x3093('0x23'),'first_name':_0x3d8908[_0x3093('0x22')],'active':_0x3093('0x1b'),'date_format':'System','phone':_0x3d8908[_0x3093('0x22')]},'auth':_0x32b3fb,'json':!![]};return rp(_0x395315)[_0x3093('0x19')](function(_0x6ec0e3){logger[_0x3093('0x11')]('['+[_0x48d32b[_0x3093('0x13')]()]+_0x3093('0x24'),_0x6ec0e3[_0x3093('0xd')]);_0x3d8908['endUserId']=_0x6ec0e3[_0x3093('0xd')][_0x3093('0x10')];_0x32ec42(_0x3d8908);})[_0x3093('0x25')](function(_0x1c708c){logger['error']('['+[_0x48d32b['toUpperCase']()]+']',_0x1c708c['message']);_0x55bc6b(_0x1c708c[_0x3093('0x14')]);});});}function getEndUser(_0x224b50,_0x3ee60c,_0x4813b4,_0x8d1fe7,_0xc65dc5){return function(_0x21d02e){logger[_0x3093('0x11')]('['+[_0x224b50[_0x3093('0x13')]()]+'],\x20getEndUser\x20input\x20crm',_0x21d02e);return new Promise(function(_0x5aae78,_0x3ae524){var _0x3ededc={'method':_0x3093('0xb'),'uri':_0x4813b4+_0x3093('0x26')+_0x21d02e[_0x3093('0x22')]+'&'+_0x8d1fe7+'&'+_0xc65dc5,'auth':_0x3ee60c,'json':!![]};return rp(_0x3ededc)['then'](function(_0x38de56){if(_0x38de56[_0x3093('0xd')][_0x3093('0xe')]>0x0){_0x21d02e[_0x3093('0x27')]=_0x38de56[_0x3093('0xd')][0x0][_0x3093('0x10')];logger[_0x3093('0x11')]('['+[_0x224b50['toUpperCase']()]+_0x3093('0x28'),_0x21d02e);_0x5aae78(_0x21d02e);}else{return createEndUser(_0x224b50,_0x3ee60c,_0x21d02e,_0x4813b4,_0x8d1fe7)[_0x3093('0x19')](function(_0x150914){logger[_0x3093('0x11')]('['+[_0x224b50['toUpperCase']()]+_0x3093('0x29'),_0x150914);_0x5aae78(_0x150914);});}})['catch'](function(_0x1c1e65){logger[_0x3093('0x12')]('['+[_0x224b50[_0x3093('0x13')]()]+']',_0x1c1e65[_0x3093('0x14')]);_0x3ae524(_0x1c1e65[_0x3093('0x14')]);});});};}function getCustomFields(_0x3ff2d5,_0x1573c4){var _0x5d1d6a={};if(_0x3ff2d5[_0x3093('0xe')]>0x0){_[_0x3093('0x2a')](_0x3ff2d5,function(_0x13c187){if(_[_0x3093('0x2b')](['string',_0x3093('0x2c')],_0x13c187[_0x3093('0x2d')])&&_0x13c187[_0x3093('0x2e')]&&!_0x13c187[_0x3093('0x2f')]){_0x5d1d6a[_0x13c187['nameField'][_0x3093('0x30')]()]=_0x13c187[_0x3093('0x31')][_0x3093('0x32')]();}else if(_[_0x3093('0x2b')]([_0x3093('0x33'),_0x3093('0x2c')],_0x13c187[_0x3093('0x2d')])&&_0x13c187['idField']&&_0x13c187[_0x3093('0x2f')]){_0x5d1d6a[_0x13c187[_0x3093('0x34')][_0x3093('0x30')]()]=_0x13c187[_0x3093('0x31')][_0x3093('0x32')]();}else if(_0x13c187[_0x3093('0x2d')]===_0x3093('0x35')&&_0x13c187[_0x3093('0x36')]&&_0x13c187[_0x3093('0x34')]&&_0x13c187[_0x3093('0x2f')]){_0x5d1d6a[_0x13c187[_0x3093('0x34')][_0x3093('0x30')]()]=_0x1573c4[_0x13c187[_0x3093('0x36')]][_0x3093('0x32')]();}else if(_0x13c187[_0x3093('0x2d')]===_0x3093('0x37')&&_0x13c187['Variable']&&_0x13c187[_0x3093('0x38')]['name']&&_0x13c187[_0x3093('0x34')]&&_0x13c187[_0x3093('0x2f')]){_0x5d1d6a[_0x13c187['idField'][_0x3093('0x30')]()]=_0x1573c4[_0x13c187[_0x3093('0x38')][_0x3093('0x39')][_0x3093('0x30')]()][_0x3093('0x32')]();}});}return _0x5d1d6a;}function getTicket(_0x183b7c,_0x292c4d,_0x1c9cf3,_0x131792,_0x23f3f4,_0x1bd00b){return function(_0x3f7e0b){logger['info']('['+[_0x183b7c[_0x3093('0x13')]()]+_0x3093('0x3a'),_0x3f7e0b);return new Promise(function(_0xf2264c,_0x32cc4b){var _0x1f6eaa=_0x183b7c[_0x3093('0x30')]()===_0x3093('0x3b')?_0x3f7e0b[_0x3093('0x1c')]:_0x3f7e0b['endUserId'];var _0x3b2104={'method':'POST','uri':_0x1c9cf3+_0x3093('0x3c')+'?'+_0x1bd00b,'body':Object[_0x3093('0x3d')]({},{'active':_0x3093('0x1b'),'caller_id':_0x1f6eaa,'assigned_to':_0x3f7e0b[_0x3093('0x1c')],'short_description':intUtil[_0x3093('0x3e')](_0x131792[_0x3093('0x3f')],_0x23f3f4,'\x20'),'description':intUtil[_0x3093('0x3e')](_0x131792[_0x3093('0x40')],_0x23f3f4,'\x0a')},getCustomFields(_0x131792['Fields'],_0x23f3f4)),'auth':_0x292c4d,'json':!![]};return rp(_0x3b2104)[_0x3093('0x19')](function(_0xeee841){logger[_0x3093('0x11')]('['+[_0x183b7c[_0x3093('0x13')]()]+_0x3093('0x41'),_0xeee841[_0x3093('0xd')]);_0x3f7e0b[_0x3093('0x42')]=_0xeee841['result'][_0x3093('0x10')];_0x3f7e0b[_0x3093('0x43')]=_0xeee841[_0x3093('0xd')]['number'];logger[_0x3093('0x11')]('['+[_0x183b7c[_0x3093('0x13')]()]+']\x20getTicket\x20crm',_0x3f7e0b);_0xf2264c(_0x3f7e0b);})['catch'](function(_0x27842d){logger[_0x3093('0x12')]('['+[_0x183b7c[_0x3093('0x13')]()]+']',_0x27842d['message']);_0x32cc4b(_0x27842d[_0x3093('0x14')]);});});};}function createRemoteTag(_0x292eac,_0x1f4b7c,_0x5ea239,_0x5a48eb){return new Promise(function(_0x2baf41,_0x2c6e74){var _0x1004ab={'method':_0x3093('0x44'),'uri':_0x5ea239+_0x3093('0x45')+'?'+_0x5a48eb,'body':{'short_description':_0x292eac,'global':!![],'active':!![],'name':_0x292eac},'auth':_0x1f4b7c,'json':!![]};return rp(_0x1004ab)['then'](function(_0x22134c){var _0x31642d=_0x22134c[_0x3093('0xd')][_0x3093('0x10')];_0x2baf41(_0x31642d);});});}function getRemoteTag(_0x56f203,_0x1a2748,_0x5de561,_0x4d0a64,_0x47f62c){return new Promise(function(_0x5871ca,_0x476c66){var _0x127245={'method':_0x3093('0xb'),'uri':_0x5de561+_0x3093('0x45')+_0x3093('0x46')+_0x56f203+'&'+_0x4d0a64,'auth':_0x1a2748,'json':!![]};return rp(_0x127245)[_0x3093('0x19')](function(_0x1ba608){if(_0x1ba608[_0x3093('0xd')][_0x3093('0xe')]>0x0){var _0x4a9d28=_0x1ba608[_0x3093('0xd')][0x0][_0x3093('0x10')];_0x5871ca(_0x4a9d28);}else{return createRemoteTag(_0x56f203,_0x1a2748,_0x5de561,_0x4d0a64)['then'](function(_0x4a9733){_0x5871ca(_0x4a9733);});}});});}function assignTagToIncident(_0x2bb7ab,_0x4141a6,_0x504947,_0x5671ce,_0x5a9e7b){return new Promise(function(_0x162d57,_0x5c8e71){var _0x3c34ea={'method':_0x3093('0x44'),'uri':_0x504947+'label_entry'+'?'+_0x5a9e7b,'body':{'label':_0x2bb7ab,'table':_0x3093('0x3c'),'id_type':_0x3093('0x47'),'table_key':_0x5671ce[_0x3093('0x42')],'title':_0x3093('0x48')+_0x5671ce[_0x3093('0x43')],'id_display':_0x5671ce['ticketNumber']},'auth':_0x4141a6,'json':!![]};return rp(_0x3c34ea)[_0x3093('0x19')](function(_0x126f90){_0x162d57();})['catch'](function(){_0x162d57();});});}function manageTags(_0x17f1a7,_0x2d7acd,_0x59fa93,_0x272c22,_0x5137fd,_0x118a46,_0x1be852){return new Promise(function(_0x18fce7,_0x30dd6f){var _0x6e3a91=[];_0x2d7acd[_0x3093('0x2a')](function(_0x4daae8){_0x6e3a91[_0x3093('0x49')](getRemoteTag(_0x4daae8,_0x59fa93,_0x272c22,_0x118a46,_0x1be852));});return Promise[_0x3093('0x4a')](_0x6e3a91)[_0x3093('0x19')](function(_0x1491dd){if(_0x1491dd[_0x3093('0xe')]){logger['info']('['+[_0x17f1a7['toUpperCase']()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x1491dd);var _0x2962e5=[];_0x1491dd[_0x3093('0x2a')](function(_0x3e4847){_0x2962e5[_0x3093('0x49')](assignTagToIncident(_0x3e4847,_0x59fa93,_0x272c22,_0x5137fd,_0x118a46));});return Promise[_0x3093('0x4a')](_0x2962e5)[_0x3093('0x19')](function(){_0x18fce7();})['catch'](function(){_0x18fce7();});}else{_0x18fce7();}});});}function getTags(_0x308306,_0x25e18e,_0x27de52,_0x33da29,_0x40c680,_0x26eab5){return function(_0x8da8ae){return new Promise(function(_0x356588,_0x40ea98){var _0x3f4536=[];var _0x5e933d=_0x33da29[_0x3093('0x4b')];if(_0x5e933d&&_0x5e933d[_0x3093('0xe')]>0x0){_0x3f4536=_['map'](_0x5e933d,_0x3093('0x39'));}if(_0x3f4536[_0x3093('0xe')]>0x0){return manageTags(_0x308306,_0x3f4536,_0x25e18e,_0x27de52,_0x8da8ae,_0x40c680,_0x26eab5)['then'](function(){_0x356588(_0x8da8ae);});}else{_0x356588(_0x8da8ae);}});};}function emit(_0x8bcc23,_0x409087,_0x3db948){var _0x1d6671=_0x3093('0x4c')+_0x3093('0x4d')+_0x3093('0x4e')+'%255EORDERBYDESCnumber';var _0x29ba0f={'uri':_0x8bcc23+_0x3093('0x4f')+_0x3db948+_0x1d6671};io['to'](util['format']('user:%s',_0x409087))[_0x3093('0x50')](_0x3093('0x51'),_0x29ba0f);}exports['cs']=function(_0x45f867,_0x4fe74c,_0x372e1e,_0x45eee2,_0x2d5ddb,_0x23a843,_0x884a50,_0x42d964){var _0x541b70={};var _0x149347={'user':_0x23a843[_0x3093('0x52')],'pass':_0x23a843[_0x3093('0x53')]};var _0x1db7c9=_0x3093('0x54');var _0x5efad3=_0x3093('0x55');_0x23a843[_0x3093('0x56')]=intUtil[_0x3093('0x57')](_0x23a843['remoteUri']);_0x23a843['serverUrl']=intUtil[_0x3093('0x57')](_0x23a843['serverUrl']);var _0x3dc273=util[_0x3093('0x58')](_0x3093('0x59'),_0x23a843[_0x3093('0x56')]);_0x541b70[_0x3093('0x17')]=!_[_0x3093('0x5a')](_0x45eee2)?_0x45eee2['email']:null;_0x541b70['adminEmail']=_0x23a843[_0x3093('0x5b')];_0x541b70[_0x3093('0x22')]=_0x42d964['toLowerCase']()==='outbound'?_0x4fe74c[_0x3093('0x5c')]:_0x4fe74c[_0x3093('0x5d')];_0x541b70[_0x3093('0x5e')]=_0x42d964===_0x3093('0x5f')||_0x42d964==='unmanaged'?'queue':_0x3093('0x3b');var _0x4bb7db=util['format'](_0x3093('0x60'),_0x23a843[_0x3093('0x61')],_0x4fe74c[_0x3093('0x62')],md5(_0x4fe74c[_0x3093('0x62')]));if(_0x2d5ddb&&_0x2d5ddb['monitor_format']){logger['info'](_0x3093('0x63'),_0x3093('0x64'));_0x4fe74c[_0x3093('0x65')]=_0x4bb7db;}else if(_0x884a50&&_0x884a50[_0x3093('0x66')]&&_0x884a50[_0x3093('0x66')]!==_0x3093('0x67')){logger[_0x3093('0x11')](_0x3093('0x68'),_0x3093('0x64'));_0x4fe74c[_0x3093('0x65')]=_0x4bb7db;}else{_0x4fe74c['recordingURL']='';}return getAdminUser(_0x42d964,_0x149347,_0x541b70,_0x3dc273,_0x5efad3,_0x1db7c9)[_0x3093('0x19')](getUser(_0x42d964,_0x149347,_0x3dc273,_0x5efad3,_0x1db7c9))[_0x3093('0x19')](getEndUser(_0x42d964,_0x149347,_0x3dc273,_0x5efad3,_0x1db7c9))[_0x3093('0x19')](getTicket(_0x42d964,_0x149347,_0x3dc273,_0x372e1e,_0x4fe74c,_0x5efad3))[_0x3093('0x19')](function(_0x1fc35e){logger[_0x3093('0x11')](util[_0x3093('0x58')](_0x3093('0x69'),_0x1fc35e[_0x3093('0x42')]));logger['info'](util[_0x3093('0x58')]('call\x20direction:\x20%s',_0x42d964));if(_0x42d964!=='unmanaged'){logger[_0x3093('0x11')]('['+[_0x42d964[_0x3093('0x13')]()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0x23a843['remoteUri'],_0x45eee2[_0x3093('0x39')],_0x1fc35e['ticketId']);}})[_0x3093('0x25')](function(_0x15fc20){logger[_0x3093('0x12')]('['+[_0x42d964['toUpperCase']()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0x3093('0x6a')](_0x15fc20,{'showHidden':!![],'depth':null}));});};