b49195d8441ae158cb41dc33f8d68acc54b47100
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x13d5=['message','info','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20entity','active','true','userId','adminEmail','],\x20getUser\x20crm','catch',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','endUserNumber','user','System','],\x20EndUser\x20schema','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','length','forEach','includes','picklist','nameField','customField','toLowerCase','content','toString','string','type','idField','variableName','customVariable','Variable','name','incident','assign','getString','Subjects',']\x20POST\x20incident\x20entity\x20schema','number','POST','label','?sysparm_query=name%3D','label_entry','ticketId','Incident\x20-\x20','ticketNumber','all','push','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','trigger:browser:url','password','sysparm_limit=1','remoteUri','stripTrailingSlash','serverUrl','isNil','email','outbound','destcalleridnum','calleridnum','unmanaged','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','Displaying\x20call\x20in\x20a\x20new\x20tab...','inspect','lodash','bluebird','request-promise','util','md5','./util','../../../../config/logger','servicenow','redis','defaults','socket.io-emitter','GET','then','result','sys_id','toUpperCase','],\x20getAdminUser\x20crm','error'];(function(_0x4e067f,_0x6efea8){var _0x3827b1=function(_0x87de54){while(--_0x87de54){_0x4e067f['push'](_0x4e067f['shift']());}};_0x3827b1(++_0x6efea8);}(_0x13d5,0x123));var _0x513d=function(_0x5eacf4,_0x5eea32){_0x5eacf4=_0x5eacf4-0x0;var _0x93ff8b=_0x13d5[_0x5eacf4];return _0x93ff8b;};'use strict';var _=require(_0x513d('0x0'));var Promise=require(_0x513d('0x1'));var rp=require(_0x513d('0x2'));var util=require(_0x513d('0x3'));var md5=require(_0x513d('0x4'));var Redis=require('ioredis');var intUtil=require(_0x513d('0x5'));var config=require('../../../../config/environment');var logger=require(_0x513d('0x6'))(_0x513d('0x7'));config[_0x513d('0x8')]=_[_0x513d('0x9')](config[_0x513d('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x513d('0xa'))(new Redis(config[_0x513d('0x8')]));function getAdminUser(_0x2f8775,_0x21ba0d,_0x162000,_0x4e0dde,_0x5d649,_0x19dace){return new Promise(function(_0x1b2875,_0xc1b35b){var _0x1a7c8c={'method':_0x513d('0xb'),'uri':_0x4e0dde+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x5d649+'&'+_0x19dace,'auth':_0x21ba0d,'json':!![]};return rp(_0x1a7c8c)[_0x513d('0xc')](function(_0x441650){if(_0x441650[_0x513d('0xd')]['length']>0x0){_0x162000['adminId']=_0x441650[_0x513d('0xd')][0x0][_0x513d('0xe')];}logger['info']('['+[_0x2f8775[_0x513d('0xf')]()]+_0x513d('0x10'),_0x162000);_0x1b2875(_0x162000);})['catch'](function(_0x8b6a34){logger[_0x513d('0x11')]('['+[_0x2f8775[_0x513d('0xf')]()]+']',_0x8b6a34[_0x513d('0x12')]);_0xc1b35b(_0x8b6a34[_0x513d('0x12')]);});});}function getUser(_0xff54e7,_0x5c9fcf,_0xec7b1,_0x24defe,_0x317687){return function(_0x39e99a){logger[_0x513d('0x13')]('['+[_0xff54e7[_0x513d('0xf')]()]+'],\x20getUser\x20input\x20crm',_0x39e99a);return new Promise(function(_0x282414,_0x5efdbb){if(intUtil[_0x513d('0x14')](_0x39e99a[_0x513d('0x15')])){var _0x44e5c0={'method':'GET','uri':_0xec7b1+_0x513d('0x16')+_0x39e99a[_0x513d('0x15')]+'&'+_0x24defe+'&'+_0x317687,'auth':_0x5c9fcf,'json':!![]};logger[_0x513d('0x13')]('['+[_0xff54e7[_0x513d('0xf')]()]+'],\x20getUser\x20rp\x20obj',_0x44e5c0);return rp(_0x44e5c0)['then'](function(_0x2a3666){logger[_0x513d('0x13')]('['+[_0xff54e7[_0x513d('0xf')]()]+_0x513d('0x17'),_0x2a3666);if(_0x2a3666[_0x513d('0xd')]['length']>0x0&&String(_0x2a3666[_0x513d('0xd')][0x0][_0x513d('0x18')])===_0x513d('0x19')){_0x39e99a['userId']=_0x2a3666[_0x513d('0xd')][0x0][_0x513d('0xe')];}else{_0x39e99a[_0x513d('0x1a')]=_0x39e99a['adminId'];_0x39e99a[_0x513d('0x15')]=_0x39e99a[_0x513d('0x1b')];}logger[_0x513d('0x13')]('['+[_0xff54e7['toUpperCase']()]+_0x513d('0x1c'),_0x39e99a);_0x282414(_0x39e99a);})[_0x513d('0x1d')](function(_0x4eb92d){logger['error']('['+[_0xff54e7[_0x513d('0xf')]()]+']',_0x4eb92d[_0x513d('0x12')]);_0x5efdbb(_0x4eb92d[_0x513d('0x12')]);});}else{logger['info']('['+[_0xff54e7[_0x513d('0xf')]()]+_0x513d('0x1e'));_0x39e99a['userId']=_0x39e99a['adminId'];_0x39e99a[_0x513d('0x15')]=_0x39e99a[_0x513d('0x1b')];_0x282414(_0x39e99a);}});};}function createEndUser(_0x1a24b4,_0x3c5ded,_0x727b0,_0x4d5f86,_0x1d731e){logger[_0x513d('0x13')]('['+[_0x1a24b4[_0x513d('0xf')]()]+_0x513d('0x1f'),_0x727b0);return new Promise(function(_0xfbc36e,_0x394690){var _0xee7f20={'method':'POST','uri':_0x4d5f86+'sys_user?'+_0x1d731e,'body':{'user_name':_0x727b0[_0x513d('0x20')],'roles':_0x513d('0x21'),'first_name':_0x727b0['endUserNumber'],'active':_0x513d('0x19'),'date_format':_0x513d('0x22'),'phone':_0x727b0[_0x513d('0x20')]},'auth':_0x3c5ded,'json':!![]};return rp(_0xee7f20)[_0x513d('0xc')](function(_0x2d2917){logger[_0x513d('0x13')]('['+[_0x1a24b4[_0x513d('0xf')]()]+_0x513d('0x23'),_0x2d2917[_0x513d('0xd')]);_0x727b0[_0x513d('0x24')]=_0x2d2917[_0x513d('0xd')][_0x513d('0xe')];_0xfbc36e(_0x727b0);})[_0x513d('0x1d')](function(_0x38ad9e){logger[_0x513d('0x11')]('['+[_0x1a24b4[_0x513d('0xf')]()]+']',_0x38ad9e['message']);_0x394690(_0x38ad9e[_0x513d('0x12')]);});});}function getEndUser(_0x179b67,_0x2b185a,_0x152e74,_0x340981,_0x34e116){return function(_0x19dfc1){logger['info']('['+[_0x179b67['toUpperCase']()]+_0x513d('0x25'),_0x19dfc1);return new Promise(function(_0xf68952,_0x3538f8){var _0x29f351={'method':_0x513d('0xb'),'uri':_0x152e74+_0x513d('0x26')+_0x19dfc1[_0x513d('0x20')]+'&'+_0x340981+'&'+_0x34e116,'auth':_0x2b185a,'json':!![]};return rp(_0x29f351)['then'](function(_0x4316b7){if(_0x4316b7[_0x513d('0xd')]['length']>0x0){_0x19dfc1[_0x513d('0x24')]=_0x4316b7['result'][0x0]['sys_id'];logger[_0x513d('0x13')]('['+[_0x179b67[_0x513d('0xf')]()]+_0x513d('0x27'),_0x19dfc1);_0xf68952(_0x19dfc1);}else{return createEndUser(_0x179b67,_0x2b185a,_0x19dfc1,_0x152e74,_0x340981)['then'](function(_0x3c1a1){logger['info']('['+[_0x179b67[_0x513d('0xf')]()]+_0x513d('0x28'),_0x3c1a1);_0xf68952(_0x3c1a1);});}})[_0x513d('0x1d')](function(_0x37a19a){logger[_0x513d('0x11')]('['+[_0x179b67['toUpperCase']()]+']',_0x37a19a[_0x513d('0x12')]);_0x3538f8(_0x37a19a[_0x513d('0x12')]);});});};}function getCustomFields(_0x2d0299,_0x1f98bb){var _0x147c3c={};if(_0x2d0299[_0x513d('0x29')]>0x0){_[_0x513d('0x2a')](_0x2d0299,function(_0x75c094){if(_[_0x513d('0x2b')](['string',_0x513d('0x2c')],_0x75c094['type'])&&_0x75c094[_0x513d('0x2d')]&&!_0x75c094[_0x513d('0x2e')]){_0x147c3c[_0x75c094[_0x513d('0x2d')][_0x513d('0x2f')]()]=_0x75c094[_0x513d('0x30')][_0x513d('0x31')]();}else if(_[_0x513d('0x2b')]([_0x513d('0x32'),_0x513d('0x2c')],_0x75c094[_0x513d('0x33')])&&_0x75c094[_0x513d('0x34')]&&_0x75c094[_0x513d('0x2e')]){_0x147c3c[_0x75c094[_0x513d('0x34')][_0x513d('0x2f')]()]=_0x75c094[_0x513d('0x30')][_0x513d('0x31')]();}else if(_0x75c094['type']==='variable'&&_0x75c094[_0x513d('0x35')]&&_0x75c094['idField']&&_0x75c094[_0x513d('0x2e')]){_0x147c3c[_0x75c094['idField'][_0x513d('0x2f')]()]=_0x1f98bb[_0x75c094[_0x513d('0x35')]]['toString']();}else if(_0x75c094[_0x513d('0x33')]===_0x513d('0x36')&&_0x75c094['Variable']&&_0x75c094[_0x513d('0x37')]['name']&&_0x75c094[_0x513d('0x34')]&&_0x75c094[_0x513d('0x2e')]){_0x147c3c[_0x75c094['idField'][_0x513d('0x2f')]()]=_0x1f98bb[_0x75c094['Variable'][_0x513d('0x38')][_0x513d('0x2f')]()][_0x513d('0x31')]();}});}return _0x147c3c;}function getTicket(_0x1cd2f8,_0x464a60,_0x58ca81,_0x2f2e72,_0x738bf0,_0x62be0d){return function(_0x62ac2e){logger[_0x513d('0x13')]('['+[_0x1cd2f8[_0x513d('0xf')]()]+']\x20getTicket\x20input\x20crm',_0x62ac2e);return new Promise(function(_0x5e0723,_0x187c92){var _0x1be12e=_0x1cd2f8[_0x513d('0x2f')]()==='outbound'?_0x62ac2e[_0x513d('0x1a')]:_0x62ac2e['endUserId'];var _0x14a238={'method':'POST','uri':_0x58ca81+_0x513d('0x39')+'?'+_0x62be0d,'body':Object[_0x513d('0x3a')]({},{'active':'true','caller_id':_0x1be12e,'assigned_to':_0x62ac2e[_0x513d('0x1a')],'short_description':intUtil[_0x513d('0x3b')](_0x2f2e72[_0x513d('0x3c')],_0x738bf0,'\x20'),'description':intUtil[_0x513d('0x3b')](_0x2f2e72['Descriptions'],_0x738bf0,'\x0a')},getCustomFields(_0x2f2e72['Fields'],_0x738bf0)),'auth':_0x464a60,'json':!![]};return rp(_0x14a238)[_0x513d('0xc')](function(_0x215abc){logger[_0x513d('0x13')]('['+[_0x1cd2f8['toUpperCase']()]+_0x513d('0x3d'),_0x215abc['result']);_0x62ac2e['ticketId']=_0x215abc[_0x513d('0xd')][_0x513d('0xe')];_0x62ac2e['ticketNumber']=_0x215abc['result'][_0x513d('0x3e')];logger['info']('['+[_0x1cd2f8[_0x513d('0xf')]()]+']\x20getTicket\x20crm',_0x62ac2e);_0x5e0723(_0x62ac2e);})[_0x513d('0x1d')](function(_0x1db176){logger[_0x513d('0x11')]('['+[_0x1cd2f8[_0x513d('0xf')]()]+']',_0x1db176['message']);_0x187c92(_0x1db176[_0x513d('0x12')]);});});};}function createRemoteTag(_0x3e9737,_0x2a1092,_0x8f43bf,_0x3432f2){return new Promise(function(_0xcbdeb6,_0x4a012b){var _0x2fbe57={'method':_0x513d('0x3f'),'uri':_0x8f43bf+_0x513d('0x40')+'?'+_0x3432f2,'body':{'short_description':_0x3e9737,'global':!![],'active':!![],'name':_0x3e9737},'auth':_0x2a1092,'json':!![]};return rp(_0x2fbe57)['then'](function(_0x33e868){var _0x24d1c7=_0x33e868[_0x513d('0xd')][_0x513d('0xe')];_0xcbdeb6(_0x24d1c7);});});}function getRemoteTag(_0x24961c,_0x1b1831,_0x11bc53,_0x358d68,_0x47b374){return new Promise(function(_0x2e7dd8,_0x9680bf){var _0x6e122d={'method':_0x513d('0xb'),'uri':_0x11bc53+_0x513d('0x40')+_0x513d('0x41')+_0x24961c+'&'+_0x358d68,'auth':_0x1b1831,'json':!![]};return rp(_0x6e122d)['then'](function(_0x296fe1){if(_0x296fe1[_0x513d('0xd')][_0x513d('0x29')]>0x0){var _0x794b5f=_0x296fe1[_0x513d('0xd')][0x0][_0x513d('0xe')];_0x2e7dd8(_0x794b5f);}else{return createRemoteTag(_0x24961c,_0x1b1831,_0x11bc53,_0x358d68)[_0x513d('0xc')](function(_0x330dcb){_0x2e7dd8(_0x330dcb);});}});});}function assignTagToIncident(_0x5505da,_0x5d4dff,_0x59c687,_0x49b660,_0x5927f4){return new Promise(function(_0x48d90f,_0x27f8ab){var _0x1ce667={'method':_0x513d('0x3f'),'uri':_0x59c687+_0x513d('0x42')+'?'+_0x5927f4,'body':{'label':_0x5505da,'table':'incident','id_type':'Incident','table_key':_0x49b660[_0x513d('0x43')],'title':_0x513d('0x44')+_0x49b660[_0x513d('0x45')],'id_display':_0x49b660[_0x513d('0x45')]},'auth':_0x5d4dff,'json':!![]};return rp(_0x1ce667)[_0x513d('0xc')](function(_0x51a60b){_0x48d90f();})[_0x513d('0x1d')](function(){_0x48d90f();});});}function manageTags(_0x729ee4,_0x19cf60,_0x265d08,_0x3b7371,_0x847afe,_0x3270f4,_0x23f3c6){return new Promise(function(_0x77cfc6,_0x13c64d){var _0x508329=[];_0x19cf60[_0x513d('0x2a')](function(_0x3cfac9){_0x508329['push'](getRemoteTag(_0x3cfac9,_0x265d08,_0x3b7371,_0x3270f4,_0x23f3c6));});return Promise[_0x513d('0x46')](_0x508329)[_0x513d('0xc')](function(_0x8a0928){if(_0x8a0928['length']){logger[_0x513d('0x13')]('['+[_0x729ee4[_0x513d('0xf')]()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x8a0928);var _0x28e159=[];_0x8a0928[_0x513d('0x2a')](function(_0x2e1ec1){_0x28e159[_0x513d('0x47')](assignTagToIncident(_0x2e1ec1,_0x265d08,_0x3b7371,_0x847afe,_0x3270f4));});return Promise['all'](_0x28e159)[_0x513d('0xc')](function(){_0x77cfc6();})[_0x513d('0x1d')](function(){_0x77cfc6();});}else{_0x77cfc6();}});});}function getTags(_0x28d8a3,_0x42a288,_0x4b2c4f,_0x5e83f1,_0x18c60d,_0x48bd4d){return function(_0x2f3002){return new Promise(function(_0x2e1c28,_0x3ffd05){var _0x3a826a=[];var _0x3394fd=_0x5e83f1[_0x513d('0x48')];if(_0x3394fd&&_0x3394fd[_0x513d('0x29')]>0x0){_0x3a826a=_[_0x513d('0x49')](_0x3394fd,_0x513d('0x38'));}if(_0x3a826a['length']>0x0){return manageTags(_0x28d8a3,_0x3a826a,_0x42a288,_0x4b2c4f,_0x2f3002,_0x18c60d,_0x48bd4d)['then'](function(){_0x2e1c28(_0x2f3002);});}else{_0x2e1c28(_0x2f3002);}});};}function emit(_0x5bfcee,_0xb9d5ac,_0x6db763){var _0x379a0f=_0x513d('0x4a')+'%26sysparm_record_row%3D1%26sysparm_record_rows%3D39'+_0x513d('0x4b')+_0x513d('0x4c');var _0x386547={'uri':_0x5bfcee+_0x513d('0x4d')+_0x6db763+_0x379a0f};io['to'](util[_0x513d('0x4e')]('user:%s',_0xb9d5ac))['emit'](_0x513d('0x4f'),_0x386547);}exports['cs']=function(_0x301f0c,_0xd5eaba,_0x1927d1,_0x38c219,_0x8bc379,_0x270e43,_0x35380a,_0x5ce44e){var _0xc46ac7={};var _0x22386b={'user':_0x270e43['username'],'pass':_0x270e43[_0x513d('0x50')]};var _0x32dc67=_0x513d('0x51');var _0xd2d934='sysparm_display_value=true';_0x270e43[_0x513d('0x52')]=intUtil[_0x513d('0x53')](_0x270e43['remoteUri']);_0x270e43['serverUrl']=intUtil[_0x513d('0x53')](_0x270e43[_0x513d('0x54')]);var _0x24e007=util[_0x513d('0x4e')]('%s/api/now/table/',_0x270e43['remoteUri']);_0xc46ac7[_0x513d('0x15')]=!_[_0x513d('0x55')](_0x38c219)?_0x38c219[_0x513d('0x56')]:null;_0xc46ac7[_0x513d('0x1b')]=_0x270e43[_0x513d('0x56')];_0xc46ac7['endUserNumber']=_0x5ce44e[_0x513d('0x2f')]()===_0x513d('0x57')?_0xd5eaba[_0x513d('0x58')]:_0xd5eaba[_0x513d('0x59')];_0xc46ac7['callDirection']=_0x5ce44e==='queue'||_0x5ce44e===_0x513d('0x5a')?'queue':_0x513d('0x57');var _0x50a3a8=util['format'](_0x513d('0x5b'),_0x270e43[_0x513d('0x54')],_0xd5eaba[_0x513d('0x5c')],md5(_0xd5eaba[_0x513d('0x5c')]));if(_0x8bc379&&_0x8bc379[_0x513d('0x5d')]){logger['info']('[QUEUE]',_0x513d('0x5e'));_0xd5eaba[_0x513d('0x5f')]=_0x50a3a8;}else if(_0x35380a&&_0x35380a[_0x513d('0x60')]&&_0x35380a[_0x513d('0x60')]!==_0x513d('0x61')){logger['info'](_0x513d('0x62'),_0x513d('0x5e'));_0xd5eaba[_0x513d('0x5f')]=_0x50a3a8;}else{_0xd5eaba['recordingURL']='';}return getAdminUser(_0x5ce44e,_0x22386b,_0xc46ac7,_0x24e007,_0xd2d934,_0x32dc67)[_0x513d('0xc')](getUser(_0x5ce44e,_0x22386b,_0x24e007,_0xd2d934,_0x32dc67))[_0x513d('0xc')](getEndUser(_0x5ce44e,_0x22386b,_0x24e007,_0xd2d934,_0x32dc67))[_0x513d('0xc')](getTicket(_0x5ce44e,_0x22386b,_0x24e007,_0x1927d1,_0xd5eaba,_0xd2d934))[_0x513d('0xc')](function(_0x433551){logger[_0x513d('0x13')](util[_0x513d('0x4e')](_0x513d('0x63'),_0x433551[_0x513d('0x43')]));logger[_0x513d('0x13')](util['format'](_0x513d('0x64'),_0x5ce44e));if(_0x5ce44e!=='unmanaged'){logger['info']('['+[_0x5ce44e[_0x513d('0xf')]()]+']',_0x513d('0x65'));emit(_0x270e43[_0x513d('0x52')],_0x38c219['name'],_0x433551[_0x513d('0x43')]);}})[_0x513d('0x1d')](function(_0x3b1011){logger[_0x513d('0x11')]('['+[_0x5ce44e[_0x513d('0xf')]()]+']\x20Error\x20running\x20ServiceNow\x20integration',util[_0x513d('0x66')](_0x3b1011,{'showHidden':!![],'depth':null}));});};