Built motion from commit da617fac.|2.6.6
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x95ae=['socket.io-emitter','GET','then','result','length','adminId','sys_id','info','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','true','userId','adminEmail',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','sys_user?','endUserNumber','user','endUserId','],\x20getEndUser\x20crm','forEach','includes','picklist','type','nameField','customField','toLowerCase','toString','string','idField','content','variable','variableName','customVariable','Variable','name','outbound','POST','incident','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','label','?sysparm_query=name%3D','label_entry','Incident','ticketNumber','push','all','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%26sysparm_record_list%3Dactive%253Dtrue','%255EORDERBYDESCnumber','format','user:%s','username','sysparm_limit=1','remoteUri','stripTrailingSlash','%s/api/now/table/','email','calleridnum','queue','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingFormat','none','[OUTBOUND]','recordingURL','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s','unmanaged','Displaying\x20call\x20in\x20a\x20new\x20tab...',']\x20Error\x20running\x20ServiceNow\x20integration','lodash','request-promise','md5','./util','../../../../config/environment','../../../../config/logger','redis'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x95ae,0x18d));var _0xe95a=function(_0x29d94e,_0xf386d6){_0x29d94e=_0x29d94e-0x0;var _0x106237=_0x95ae[_0x29d94e];return _0x106237;};'use strict';var _=require(_0xe95a('0x0'));var Promise=require('bluebird');var rp=require(_0xe95a('0x1'));var util=require('util');var md5=require(_0xe95a('0x2'));var Redis=require('ioredis');var intUtil=require(_0xe95a('0x3'));var config=require(_0xe95a('0x4'));var logger=require(_0xe95a('0x5'))('servicenow');config[_0xe95a('0x6')]=_['defaults'](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0xe95a('0x7'))(new Redis(config[_0xe95a('0x6')]));function getAdminUser(_0x5df3c5,_0x27fd69,_0x62e9cb,_0x59dad8,_0x5ba5ae,_0x2b83bf){return new Promise(function(_0x3f2c52,_0x33eead){var _0x46be83={'method':_0xe95a('0x8'),'uri':_0x59dad8+'sys_user?sysparm_query=user_name%3Dadmin'+'&'+_0x5ba5ae+'&'+_0x2b83bf,'auth':_0x27fd69,'json':!![]};return rp(_0x46be83)[_0xe95a('0x9')](function(_0x48a487){if(_0x48a487[_0xe95a('0xa')][_0xe95a('0xb')]>0x0){_0x62e9cb[_0xe95a('0xc')]=_0x48a487['result'][0x0][_0xe95a('0xd')];}logger[_0xe95a('0xe')]('['+[_0x5df3c5[_0xe95a('0xf')]()]+_0xe95a('0x10'),_0x62e9cb);_0x3f2c52(_0x62e9cb);})[_0xe95a('0x11')](function(_0x4cc2e5){logger[_0xe95a('0x12')]('['+[_0x5df3c5[_0xe95a('0xf')]()]+']',_0x4cc2e5[_0xe95a('0x13')]);_0x33eead(_0x4cc2e5[_0xe95a('0x13')]);});});}function getUser(_0x1ed302,_0x55fda2,_0x193dfe,_0x3bca3c,_0x46ed58){return function(_0x58d8cb){logger[_0xe95a('0xe')]('['+[_0x1ed302[_0xe95a('0xf')]()]+_0xe95a('0x14'),_0x58d8cb);return new Promise(function(_0xe081a,_0x27ae03){if(intUtil[_0xe95a('0x15')](_0x58d8cb[_0xe95a('0x16')])){var _0x30fc2b={'method':_0xe95a('0x8'),'uri':_0x193dfe+_0xe95a('0x17')+_0x58d8cb[_0xe95a('0x16')]+'&'+_0x3bca3c+'&'+_0x46ed58,'auth':_0x55fda2,'json':!![]};logger[_0xe95a('0xe')]('['+[_0x1ed302[_0xe95a('0xf')]()]+_0xe95a('0x18'),_0x30fc2b);return rp(_0x30fc2b)[_0xe95a('0x9')](function(_0x5b66de){logger[_0xe95a('0xe')]('['+[_0x1ed302[_0xe95a('0xf')]()]+_0xe95a('0x19'),_0x5b66de);if(_0x5b66de[_0xe95a('0xa')][_0xe95a('0xb')]>0x0&&String(_0x5b66de[_0xe95a('0xa')][0x0]['active'])===_0xe95a('0x1a')){_0x58d8cb[_0xe95a('0x1b')]=_0x5b66de[_0xe95a('0xa')][0x0][_0xe95a('0xd')];}else{_0x58d8cb[_0xe95a('0x1b')]=_0x58d8cb['adminId'];_0x58d8cb[_0xe95a('0x16')]=_0x58d8cb[_0xe95a('0x1c')];}logger['info']('['+[_0x1ed302[_0xe95a('0xf')]()]+'],\x20getUser\x20crm',_0x58d8cb);_0xe081a(_0x58d8cb);})['catch'](function(_0x2c3848){logger['error']('['+[_0x1ed302[_0xe95a('0xf')]()]+']',_0x2c3848['message']);_0x27ae03(_0x2c3848[_0xe95a('0x13')]);});}else{logger['info']('['+[_0x1ed302[_0xe95a('0xf')]()]+_0xe95a('0x1d'));_0x58d8cb[_0xe95a('0x1b')]=_0x58d8cb['adminId'];_0x58d8cb['userEmail']=_0x58d8cb[_0xe95a('0x1c')];_0xe081a(_0x58d8cb);}});};}function createEndUser(_0x28032c,_0x2625d9,_0x5ba508,_0xd160ee,_0x49b706){logger['info']('['+[_0x28032c[_0xe95a('0xf')]()]+_0xe95a('0x1e'),_0x5ba508);return new Promise(function(_0xdae841,_0x89bf6f){var _0x1a4bff={'method':'POST','uri':_0xd160ee+_0xe95a('0x1f')+_0x49b706,'body':{'user_name':_0x5ba508[_0xe95a('0x20')],'roles':_0xe95a('0x21'),'first_name':_0x5ba508[_0xe95a('0x20')],'active':_0xe95a('0x1a'),'date_format':'System','phone':_0x5ba508['endUserNumber']},'auth':_0x2625d9,'json':!![]};return rp(_0x1a4bff)[_0xe95a('0x9')](function(_0x339c77){logger['info']('['+[_0x28032c[_0xe95a('0xf')]()]+'],\x20EndUser\x20schema',_0x339c77['result']);_0x5ba508[_0xe95a('0x22')]=_0x339c77[_0xe95a('0xa')]['sys_id'];_0xdae841(_0x5ba508);})[_0xe95a('0x11')](function(_0x299058){logger[_0xe95a('0x12')]('['+[_0x28032c[_0xe95a('0xf')]()]+']',_0x299058[_0xe95a('0x13')]);_0x89bf6f(_0x299058[_0xe95a('0x13')]);});});}function getEndUser(_0x54871e,_0x1b7615,_0x5cd614,_0x4d4824,_0x195357){return function(_0x3ff9c9){logger[_0xe95a('0xe')]('['+[_0x54871e[_0xe95a('0xf')]()]+'],\x20getEndUser\x20input\x20crm',_0x3ff9c9);return new Promise(function(_0x2537f2,_0x586574){var _0x5c8bec={'method':_0xe95a('0x8'),'uri':_0x5cd614+'sys_user?sysparm_query=phone%3D'+_0x3ff9c9[_0xe95a('0x20')]+'&'+_0x4d4824+'&'+_0x195357,'auth':_0x1b7615,'json':!![]};return rp(_0x5c8bec)['then'](function(_0x48cb01){if(_0x48cb01[_0xe95a('0xa')][_0xe95a('0xb')]>0x0){_0x3ff9c9['endUserId']=_0x48cb01[_0xe95a('0xa')][0x0][_0xe95a('0xd')];logger[_0xe95a('0xe')]('['+[_0x54871e[_0xe95a('0xf')]()]+_0xe95a('0x23'),_0x3ff9c9);_0x2537f2(_0x3ff9c9);}else{return createEndUser(_0x54871e,_0x1b7615,_0x3ff9c9,_0x5cd614,_0x4d4824)[_0xe95a('0x9')](function(_0x5b96e5){logger[_0xe95a('0xe')]('['+[_0x54871e[_0xe95a('0xf')]()]+'],\x20createEndUser\x20crm',_0x5b96e5);_0x2537f2(_0x5b96e5);});}})['catch'](function(_0x342617){logger[_0xe95a('0x12')]('['+[_0x54871e['toUpperCase']()]+']',_0x342617[_0xe95a('0x13')]);_0x586574(_0x342617['message']);});});};}function getCustomFields(_0xf19610,_0x47e2e4){var _0x1db030={};if(_0xf19610[_0xe95a('0xb')]>0x0){_[_0xe95a('0x24')](_0xf19610,function(_0x1b18d1){if(_[_0xe95a('0x25')](['string',_0xe95a('0x26')],_0x1b18d1[_0xe95a('0x27')])&&_0x1b18d1[_0xe95a('0x28')]&&!_0x1b18d1[_0xe95a('0x29')]){_0x1db030[_0x1b18d1[_0xe95a('0x28')][_0xe95a('0x2a')]()]=_0x1b18d1['content'][_0xe95a('0x2b')]();}else if(_[_0xe95a('0x25')]([_0xe95a('0x2c'),_0xe95a('0x26')],_0x1b18d1[_0xe95a('0x27')])&&_0x1b18d1[_0xe95a('0x2d')]&&_0x1b18d1[_0xe95a('0x29')]){_0x1db030[_0x1b18d1[_0xe95a('0x2d')]['toLowerCase']()]=_0x1b18d1[_0xe95a('0x2e')][_0xe95a('0x2b')]();}else if(_0x1b18d1[_0xe95a('0x27')]===_0xe95a('0x2f')&&_0x1b18d1[_0xe95a('0x30')]&&_0x1b18d1['idField']&&_0x1b18d1['customField']){_0x1db030[_0x1b18d1[_0xe95a('0x2d')][_0xe95a('0x2a')]()]=_0x47e2e4[_0x1b18d1[_0xe95a('0x30')]][_0xe95a('0x2b')]();}else if(_0x1b18d1['type']===_0xe95a('0x31')&&_0x1b18d1[_0xe95a('0x32')]&&_0x1b18d1['Variable'][_0xe95a('0x33')]&&_0x1b18d1[_0xe95a('0x2d')]&&_0x1b18d1[_0xe95a('0x29')]){_0x1db030[_0x1b18d1[_0xe95a('0x2d')][_0xe95a('0x2a')]()]=_0x47e2e4[_0x1b18d1[_0xe95a('0x32')][_0xe95a('0x33')]['toLowerCase']()][_0xe95a('0x2b')]();}});}return _0x1db030;}function getTicket(_0x156dea,_0x595b60,_0x2f2ae0,_0x3a262d,_0x1b239e,_0x199711){return function(_0x41114e){logger[_0xe95a('0xe')]('['+[_0x156dea['toUpperCase']()]+']\x20getTicket\x20input\x20crm',_0x41114e);return new Promise(function(_0x4693b2,_0x7259ed){var _0x3855ab=_0x156dea[_0xe95a('0x2a')]()===_0xe95a('0x34')?_0x41114e['userId']:_0x41114e[_0xe95a('0x22')];var _0x19bdfd={'method':_0xe95a('0x35'),'uri':_0x2f2ae0+_0xe95a('0x36')+'?'+_0x199711,'body':Object['assign']({},{'active':_0xe95a('0x1a'),'caller_id':_0x3855ab,'assigned_to':_0x41114e['userId'],'short_description':intUtil[_0xe95a('0x37')](_0x3a262d[_0xe95a('0x38')],_0x1b239e,'\x20'),'description':intUtil[_0xe95a('0x37')](_0x3a262d[_0xe95a('0x39')],_0x1b239e,'\x0a')},getCustomFields(_0x3a262d[_0xe95a('0x3a')],_0x1b239e)),'auth':_0x595b60,'json':!![]};return rp(_0x19bdfd)['then'](function(_0x3674e9){logger[_0xe95a('0xe')]('['+[_0x156dea['toUpperCase']()]+_0xe95a('0x3b'),_0x3674e9[_0xe95a('0xa')]);_0x41114e[_0xe95a('0x3c')]=_0x3674e9[_0xe95a('0xa')][_0xe95a('0xd')];_0x41114e['ticketNumber']=_0x3674e9[_0xe95a('0xa')][_0xe95a('0x3d')];logger['info']('['+[_0x156dea['toUpperCase']()]+_0xe95a('0x3e'),_0x41114e);_0x4693b2(_0x41114e);})[_0xe95a('0x11')](function(_0x44f2ee){logger[_0xe95a('0x12')]('['+[_0x156dea['toUpperCase']()]+']',_0x44f2ee['message']);_0x7259ed(_0x44f2ee[_0xe95a('0x13')]);});});};}function createRemoteTag(_0x4b2f43,_0x111700,_0x1ff3f8,_0xdf028c){return new Promise(function(_0x3f846c,_0x893680){var _0x26befe={'method':_0xe95a('0x35'),'uri':_0x1ff3f8+_0xe95a('0x3f')+'?'+_0xdf028c,'body':{'short_description':_0x4b2f43,'global':!![],'active':!![],'name':_0x4b2f43},'auth':_0x111700,'json':!![]};return rp(_0x26befe)[_0xe95a('0x9')](function(_0x10774c){var _0x3db4ef=_0x10774c['result'][_0xe95a('0xd')];_0x3f846c(_0x3db4ef);});});}function getRemoteTag(_0x2cdca8,_0x1bbbc2,_0x3d79b0,_0x4f8568,_0x2ab3e4){return new Promise(function(_0x1238a1,_0x4f85ab){var _0x4e577d={'method':_0xe95a('0x8'),'uri':_0x3d79b0+'label'+_0xe95a('0x40')+_0x2cdca8+'&'+_0x4f8568,'auth':_0x1bbbc2,'json':!![]};return rp(_0x4e577d)[_0xe95a('0x9')](function(_0x5b8155){if(_0x5b8155['result'][_0xe95a('0xb')]>0x0){var _0x42b4c0=_0x5b8155[_0xe95a('0xa')][0x0][_0xe95a('0xd')];_0x1238a1(_0x42b4c0);}else{return createRemoteTag(_0x2cdca8,_0x1bbbc2,_0x3d79b0,_0x4f8568)[_0xe95a('0x9')](function(_0x1c45ab){_0x1238a1(_0x1c45ab);});}});});}function assignTagToIncident(_0x4b0af6,_0x40eb74,_0x46b777,_0x183ed6,_0x3b58cf){return new Promise(function(_0x2e1d53,_0xecea45){var _0x1f9c1b={'method':_0xe95a('0x35'),'uri':_0x46b777+_0xe95a('0x41')+'?'+_0x3b58cf,'body':{'label':_0x4b0af6,'table':'incident','id_type':_0xe95a('0x42'),'table_key':_0x183ed6[_0xe95a('0x3c')],'title':'Incident\x20-\x20'+_0x183ed6[_0xe95a('0x43')],'id_display':_0x183ed6[_0xe95a('0x43')]},'auth':_0x40eb74,'json':!![]};return rp(_0x1f9c1b)[_0xe95a('0x9')](function(_0x18570b){_0x2e1d53();})[_0xe95a('0x11')](function(){_0x2e1d53();});});}function manageTags(_0x18033a,_0x395bf8,_0x1d10b9,_0x18b909,_0x2785c3,_0x2d2d7b,_0x4f3610){return new Promise(function(_0x57310a,_0x4aee40){var _0x292470=[];_0x395bf8[_0xe95a('0x24')](function(_0x4bf221){_0x292470[_0xe95a('0x44')](getRemoteTag(_0x4bf221,_0x1d10b9,_0x18b909,_0x2d2d7b,_0x4f3610));});return Promise[_0xe95a('0x45')](_0x292470)['then'](function(_0x4e1c11){if(_0x4e1c11[_0xe95a('0xb')]){logger[_0xe95a('0xe')]('['+[_0x18033a['toUpperCase']()]+']\x20arrayPromises:\x20IDs\x20in\x20table\x20label',_0x4e1c11);var _0x1d49a7=[];_0x4e1c11['forEach'](function(_0x33652b){_0x1d49a7[_0xe95a('0x44')](assignTagToIncident(_0x33652b,_0x1d10b9,_0x18b909,_0x2785c3,_0x2d2d7b));});return Promise[_0xe95a('0x45')](_0x1d49a7)[_0xe95a('0x9')](function(){_0x57310a();})[_0xe95a('0x11')](function(){_0x57310a();});}else{_0x57310a();}});});}function getTags(_0x1f2e82,_0x975170,_0x55d8a6,_0x8bbf75,_0x1ad97c,_0x11e23){return function(_0x134543){return new Promise(function(_0x4c06d4,_0x55d4eb){var _0xa13c8=[];var _0x4810d2=_0x8bbf75[_0xe95a('0x46')];if(_0x4810d2&&_0x4810d2[_0xe95a('0xb')]>0x0){_0xa13c8=_[_0xe95a('0x47')](_0x4810d2,_0xe95a('0x33'));}if(_0xa13c8[_0xe95a('0xb')]>0x0){return manageTags(_0x1f2e82,_0xa13c8,_0x975170,_0x55d8a6,_0x134543,_0x1ad97c,_0x11e23)['then'](function(){_0x4c06d4(_0x134543);});}else{_0x4c06d4(_0x134543);}});};}function emit(_0x41e184,_0x39ea57,_0x32a8e0){var _0x5de0b3=_0xe95a('0x48')+_0xe95a('0x49')+_0xe95a('0x4a')+_0xe95a('0x4b');var _0x120cd2={'uri':_0x41e184+'/nav_to.do?uri=incident.do?sys_id%3D'+_0x32a8e0+_0x5de0b3};io['to'](util[_0xe95a('0x4c')](_0xe95a('0x4d'),_0x39ea57))['emit']('trigger:browser:url',_0x120cd2);}exports['cs']=function(_0x387a36,_0x2cf99b,_0x3b92ca,_0x128937,_0x531b08,_0x12a8f0,_0x58731f,_0x2bae84){var _0x25a066={};var _0x441220={'user':_0x12a8f0[_0xe95a('0x4e')],'pass':_0x12a8f0['password']};var _0x1f91d1=_0xe95a('0x4f');var _0x2e4aeb='sysparm_display_value=true';_0x12a8f0[_0xe95a('0x50')]=intUtil[_0xe95a('0x51')](_0x12a8f0['remoteUri']);_0x12a8f0['serverUrl']=intUtil['stripTrailingSlash'](_0x12a8f0['serverUrl']);var _0x184c58=util[_0xe95a('0x4c')](_0xe95a('0x52'),_0x12a8f0['remoteUri']);_0x25a066[_0xe95a('0x16')]=!_['isNil'](_0x128937)?_0x128937['email']:null;_0x25a066[_0xe95a('0x1c')]=_0x12a8f0[_0xe95a('0x53')];_0x25a066[_0xe95a('0x20')]=_0x2bae84[_0xe95a('0x2a')]()===_0xe95a('0x34')?_0x2cf99b['destcalleridnum']:_0x2cf99b[_0xe95a('0x54')];_0x25a066['callDirection']=_0x2bae84==='queue'||_0x2bae84==='unmanaged'?_0xe95a('0x55'):_0xe95a('0x34');var _0x17b0e7=util[_0xe95a('0x4c')](_0xe95a('0x56'),_0x12a8f0[_0xe95a('0x57')],_0x2cf99b[_0xe95a('0x58')],md5(_0x2cf99b['uniqueid']));if(_0x531b08&&_0x531b08[_0xe95a('0x59')]){logger[_0xe95a('0xe')](_0xe95a('0x5a'),_0xe95a('0x5b'));_0x2cf99b['recordingURL']=_0x17b0e7;}else if(_0x58731f&&_0x58731f['recordingFormat']&&_0x58731f[_0xe95a('0x5c')]!==_0xe95a('0x5d')){logger[_0xe95a('0xe')](_0xe95a('0x5e'),_0xe95a('0x5b'));_0x2cf99b[_0xe95a('0x5f')]=_0x17b0e7;}else{_0x2cf99b['recordingURL']='';}return getAdminUser(_0x2bae84,_0x441220,_0x25a066,_0x184c58,_0x2e4aeb,_0x1f91d1)[_0xe95a('0x9')](getUser(_0x2bae84,_0x441220,_0x184c58,_0x2e4aeb,_0x1f91d1))[_0xe95a('0x9')](getEndUser(_0x2bae84,_0x441220,_0x184c58,_0x2e4aeb,_0x1f91d1))['then'](getTicket(_0x2bae84,_0x441220,_0x184c58,_0x3b92ca,_0x2cf99b,_0x2e4aeb))['then'](function(_0x2ec531){logger[_0xe95a('0xe')](util['format'](_0xe95a('0x60'),_0x2ec531[_0xe95a('0x3c')]));logger[_0xe95a('0xe')](util['format'](_0xe95a('0x61'),_0x2bae84));if(_0x2bae84!==_0xe95a('0x62')){logger[_0xe95a('0xe')]('['+[_0x2bae84[_0xe95a('0xf')]()]+']',_0xe95a('0x63'));emit(_0x12a8f0['remoteUri'],_0x128937['name'],_0x2ec531[_0xe95a('0x3c')]);}})[_0xe95a('0x11')](function(_0x41d7e6){logger[_0xe95a('0x12')]('['+[_0x2bae84[_0xe95a('0xf')]()]+_0xe95a('0x64'),util['inspect'](_0x41d7e6,{'showHidden':!![],'depth':null}));});};