bd74d3e4894bd5d3da5c1c4e305ac1492930fa0c
[motion2.git] / server / services / ami / trigger / integration / servicenow.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x4655=['request-promise','util','md5','./util','../../../../config/environment','../../../../config/logger','servicenow','redis','defaults','GET','sys_user?sysparm_query=user_name%3Dadmin','then','result','adminId','sys_id','toUpperCase','],\x20getAdminUser\x20crm','catch','error','message','info','],\x20getUser\x20input\x20crm','validateEmail','userEmail','sys_user?sysparm_query=email%3D','],\x20getUser\x20rp\x20obj','],\x20getUser\x20entity','active','true','adminEmail',']\x20using\x20admin\x20profile','],\x20createEndUser\x20input\x20crm','endUserNumber','user','endUserId','],\x20getEndUser\x20input\x20crm','sys_user?sysparm_query=phone%3D','length','],\x20getEndUser\x20crm','],\x20createEndUser\x20crm','forEach','includes','string','picklist','customField','toString','type','idField','toLowerCase','content','variableName','customVariable','Variable','name',']\x20getTicket\x20input\x20crm','userId','incident','assign','getString','Subjects','Descriptions','Fields',']\x20POST\x20incident\x20entity\x20schema','ticketId','number',']\x20getTicket\x20crm','POST','label','?sysparm_query=name%3D','label_entry','Incident','Incident\x20-\x20','ticketNumber','push',']\x20arrayPromises:\x20IDs\x20in\x20table\x20label','all','Tags','map','%26sysparm_record_target%3Dincident','%26sysparm_record_row%3D1%26sysparm_record_rows%3D39','%255EORDERBYDESCnumber','/nav_to.do?uri=incident.do?sys_id%3D','format','user:%s','emit','trigger:browser:url','username','password','sysparm_limit=1','sysparm_display_value=true','remoteUri','stripTrailingSlash','serverUrl','%s/api/now/table/','isNil','email','calleridnum','callDirection','queue','outbound','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','recordingFormat','none','[OUTBOUND]','The\x20ticket\x20ID\x20is:\x20%s','call\x20direction:\x20%s',']\x20Error\x20running\x20ServiceNow\x20integration','inspect','lodash','bluebird'];(function(_0x8c43de,_0x90ff31){var _0xa6591b=function(_0x469716){while(--_0x469716){_0x8c43de['push'](_0x8c43de['shift']());}};_0xa6591b(++_0x90ff31);}(_0x4655,0x71));var _0x5465=function(_0x5b3b9b,_0x1c71b0){_0x5b3b9b=_0x5b3b9b-0x0;var _0x47c1d7=_0x4655[_0x5b3b9b];return _0x47c1d7;};'use strict';var _=require(_0x5465('0x0'));var Promise=require(_0x5465('0x1'));var rp=require(_0x5465('0x2'));var util=require(_0x5465('0x3'));var md5=require(_0x5465('0x4'));var Redis=require('ioredis');var intUtil=require(_0x5465('0x5'));var config=require(_0x5465('0x6'));var logger=require(_0x5465('0x7'))(_0x5465('0x8'));config[_0x5465('0x9')]=_[_0x5465('0xa')](config[_0x5465('0x9')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x5465('0x9')]));function getAdminUser(_0x59279c,_0x14a742,_0x3745f1,_0x1f9fdf,_0x5d1430,_0xc8f1be){return new Promise(function(_0x325fe6,_0x4e739b){var _0x1de293={'method':_0x5465('0xb'),'uri':_0x1f9fdf+_0x5465('0xc')+'&'+_0x5d1430+'&'+_0xc8f1be,'auth':_0x14a742,'json':!![]};return rp(_0x1de293)[_0x5465('0xd')](function(_0x397165){if(_0x397165[_0x5465('0xe')]['length']>0x0){_0x3745f1[_0x5465('0xf')]=_0x397165[_0x5465('0xe')][0x0][_0x5465('0x10')];}logger['info']('['+[_0x59279c[_0x5465('0x11')]()]+_0x5465('0x12'),_0x3745f1);_0x325fe6(_0x3745f1);})[_0x5465('0x13')](function(_0xc5ca88){logger[_0x5465('0x14')]('['+[_0x59279c['toUpperCase']()]+']',_0xc5ca88[_0x5465('0x15')]);_0x4e739b(_0xc5ca88['message']);});});}function getUser(_0x13af2c,_0x16e10a,_0x27b4f1,_0x5cbed9,_0x5ceb0c){return function(_0x542708){logger[_0x5465('0x16')]('['+[_0x13af2c[_0x5465('0x11')]()]+_0x5465('0x17'),_0x542708);return new Promise(function(_0x9e6ec4,_0x300515){if(intUtil[_0x5465('0x18')](_0x542708[_0x5465('0x19')])){var _0x244280={'method':'GET','uri':_0x27b4f1+_0x5465('0x1a')+_0x542708[_0x5465('0x19')]+'&'+_0x5cbed9+'&'+_0x5ceb0c,'auth':_0x16e10a,'json':!![]};logger[_0x5465('0x16')]('['+[_0x13af2c['toUpperCase']()]+_0x5465('0x1b'),_0x244280);return rp(_0x244280)[_0x5465('0xd')](function(_0x473eed){logger[_0x5465('0x16')]('['+[_0x13af2c['toUpperCase']()]+_0x5465('0x1c'),_0x473eed);if(_0x473eed[_0x5465('0xe')]['length']>0x0&&String(_0x473eed['result'][0x0][_0x5465('0x1d')])===_0x5465('0x1e')){_0x542708['userId']=_0x473eed[_0x5465('0xe')][0x0][_0x5465('0x10')];}else{_0x542708['userId']=_0x542708[_0x5465('0xf')];_0x542708[_0x5465('0x19')]=_0x542708[_0x5465('0x1f')];}logger[_0x5465('0x16')]('['+[_0x13af2c['toUpperCase']()]+'],\x20getUser\x20crm',_0x542708);_0x9e6ec4(_0x542708);})[_0x5465('0x13')](function(_0x4f372a){logger[_0x5465('0x14')]('['+[_0x13af2c[_0x5465('0x11')]()]+']',_0x4f372a[_0x5465('0x15')]);_0x300515(_0x4f372a[_0x5465('0x15')]);});}else{logger['info']('['+[_0x13af2c['toUpperCase']()]+_0x5465('0x20'));_0x542708['userId']=_0x542708[_0x5465('0xf')];_0x542708[_0x5465('0x19')]=_0x542708['adminEmail'];_0x9e6ec4(_0x542708);}});};}function createEndUser(_0x28dfbd,_0x45450a,_0x3a44ae,_0x2976,_0x47cb97){logger['info']('['+[_0x28dfbd[_0x5465('0x11')]()]+_0x5465('0x21'),_0x3a44ae);return new Promise(function(_0x518ab4,_0x15b348){var _0x2adf5e={'method':'POST','uri':_0x2976+'sys_user?'+_0x47cb97,'body':{'user_name':_0x3a44ae[_0x5465('0x22')],'roles':_0x5465('0x23'),'first_name':_0x3a44ae['endUserNumber'],'active':_0x5465('0x1e'),'date_format':'System','phone':_0x3a44ae[_0x5465('0x22')]},'auth':_0x45450a,'json':!![]};return rp(_0x2adf5e)['then'](function(_0x4d92a3){logger['info']('['+[_0x28dfbd[_0x5465('0x11')]()]+'],\x20EndUser\x20schema',_0x4d92a3[_0x5465('0xe')]);_0x3a44ae[_0x5465('0x24')]=_0x4d92a3['result'][_0x5465('0x10')];_0x518ab4(_0x3a44ae);})['catch'](function(_0x2437e5){logger[_0x5465('0x14')]('['+[_0x28dfbd[_0x5465('0x11')]()]+']',_0x2437e5[_0x5465('0x15')]);_0x15b348(_0x2437e5[_0x5465('0x15')]);});});}function getEndUser(_0x35234a,_0x2b5c57,_0x5d3c4e,_0x5d0020,_0x50ceb1){return function(_0x56f861){logger[_0x5465('0x16')]('['+[_0x35234a[_0x5465('0x11')]()]+_0x5465('0x25'),_0x56f861);return new Promise(function(_0x40031d,_0x353282){var _0x215a1c={'method':'GET','uri':_0x5d3c4e+_0x5465('0x26')+_0x56f861[_0x5465('0x22')]+'&'+_0x5d0020+'&'+_0x50ceb1,'auth':_0x2b5c57,'json':!![]};return rp(_0x215a1c)[_0x5465('0xd')](function(_0x2d32ee){if(_0x2d32ee[_0x5465('0xe')][_0x5465('0x27')]>0x0){_0x56f861['endUserId']=_0x2d32ee['result'][0x0][_0x5465('0x10')];logger[_0x5465('0x16')]('['+[_0x35234a[_0x5465('0x11')]()]+_0x5465('0x28'),_0x56f861);_0x40031d(_0x56f861);}else{return createEndUser(_0x35234a,_0x2b5c57,_0x56f861,_0x5d3c4e,_0x5d0020)['then'](function(_0x5e2f9d){logger[_0x5465('0x16')]('['+[_0x35234a['toUpperCase']()]+_0x5465('0x29'),_0x5e2f9d);_0x40031d(_0x5e2f9d);});}})[_0x5465('0x13')](function(_0x20dee9){logger['error']('['+[_0x35234a[_0x5465('0x11')]()]+']',_0x20dee9[_0x5465('0x15')]);_0x353282(_0x20dee9['message']);});});};}function getCustomFields(_0x4325a7,_0x4fa925){var _0x310f80={};if(_0x4325a7['length']>0x0){_[_0x5465('0x2a')](_0x4325a7,function(_0x4260b7){if(_[_0x5465('0x2b')]([_0x5465('0x2c'),_0x5465('0x2d')],_0x4260b7['type'])&&_0x4260b7['nameField']&&!_0x4260b7[_0x5465('0x2e')]){_0x310f80[_0x4260b7['nameField']['toLowerCase']()]=_0x4260b7['content'][_0x5465('0x2f')]();}else if(_[_0x5465('0x2b')]([_0x5465('0x2c'),'picklist'],_0x4260b7[_0x5465('0x30')])&&_0x4260b7['idField']&&_0x4260b7[_0x5465('0x2e')]){_0x310f80[_0x4260b7[_0x5465('0x31')][_0x5465('0x32')]()]=_0x4260b7[_0x5465('0x33')][_0x5465('0x2f')]();}else if(_0x4260b7[_0x5465('0x30')]==='variable'&&_0x4260b7['variableName']&&_0x4260b7[_0x5465('0x31')]&&_0x4260b7[_0x5465('0x2e')]){_0x310f80[_0x4260b7['idField']['toLowerCase']()]=_0x4fa925[_0x4260b7[_0x5465('0x34')]][_0x5465('0x2f')]();}else if(_0x4260b7[_0x5465('0x30')]===_0x5465('0x35')&&_0x4260b7[_0x5465('0x36')]&&_0x4260b7[_0x5465('0x36')]['name']&&_0x4260b7[_0x5465('0x31')]&&_0x4260b7[_0x5465('0x2e')]){_0x310f80[_0x4260b7[_0x5465('0x31')][_0x5465('0x32')]()]=_0x4fa925[_0x4260b7[_0x5465('0x36')][_0x5465('0x37')]['toLowerCase']()][_0x5465('0x2f')]();}});}return _0x310f80;}function getTicket(_0x5cfe71,_0x210729,_0x11b44e,_0x49a181,_0x2acb97,_0x20ab2c){return function(_0x2d19fb){logger['info']('['+[_0x5cfe71[_0x5465('0x11')]()]+_0x5465('0x38'),_0x2d19fb);return new Promise(function(_0x3385ba,_0x31c169){var _0x590f98=_0x5cfe71[_0x5465('0x32')]()==='outbound'?_0x2d19fb[_0x5465('0x39')]:_0x2d19fb[_0x5465('0x24')];var _0x54da9a={'method':'POST','uri':_0x11b44e+_0x5465('0x3a')+'?'+_0x20ab2c,'body':Object[_0x5465('0x3b')]({},{'active':_0x5465('0x1e'),'caller_id':_0x590f98,'assigned_to':_0x2d19fb[_0x5465('0x39')],'short_description':intUtil[_0x5465('0x3c')](_0x49a181[_0x5465('0x3d')],_0x2acb97,'\x20'),'description':intUtil[_0x5465('0x3c')](_0x49a181[_0x5465('0x3e')],_0x2acb97,'\x0a')},getCustomFields(_0x49a181[_0x5465('0x3f')],_0x2acb97)),'auth':_0x210729,'json':!![]};return rp(_0x54da9a)[_0x5465('0xd')](function(_0x123c7e){logger[_0x5465('0x16')]('['+[_0x5cfe71[_0x5465('0x11')]()]+_0x5465('0x40'),_0x123c7e[_0x5465('0xe')]);_0x2d19fb[_0x5465('0x41')]=_0x123c7e[_0x5465('0xe')][_0x5465('0x10')];_0x2d19fb['ticketNumber']=_0x123c7e[_0x5465('0xe')][_0x5465('0x42')];logger[_0x5465('0x16')]('['+[_0x5cfe71[_0x5465('0x11')]()]+_0x5465('0x43'),_0x2d19fb);_0x3385ba(_0x2d19fb);})[_0x5465('0x13')](function(_0x5abbd6){logger[_0x5465('0x14')]('['+[_0x5cfe71['toUpperCase']()]+']',_0x5abbd6[_0x5465('0x15')]);_0x31c169(_0x5abbd6['message']);});});};}function createRemoteTag(_0x2fd4a3,_0x52b645,_0xed22b8,_0x32486f){return new Promise(function(_0x3393f1,_0x1a23d0){var _0x133fdc={'method':_0x5465('0x44'),'uri':_0xed22b8+_0x5465('0x45')+'?'+_0x32486f,'body':{'short_description':_0x2fd4a3,'global':!![],'active':!![],'name':_0x2fd4a3},'auth':_0x52b645,'json':!![]};return rp(_0x133fdc)[_0x5465('0xd')](function(_0x14b243){var _0xd7fd00=_0x14b243[_0x5465('0xe')]['sys_id'];_0x3393f1(_0xd7fd00);});});}function getRemoteTag(_0x22b535,_0x2060d4,_0x384621,_0x36a1de,_0x46976){return new Promise(function(_0x24e2c0,_0x45a72f){var _0x37d096={'method':_0x5465('0xb'),'uri':_0x384621+_0x5465('0x45')+_0x5465('0x46')+_0x22b535+'&'+_0x36a1de,'auth':_0x2060d4,'json':!![]};return rp(_0x37d096)[_0x5465('0xd')](function(_0x3c2db4){if(_0x3c2db4[_0x5465('0xe')][_0x5465('0x27')]>0x0){var _0x64d9fb=_0x3c2db4[_0x5465('0xe')][0x0][_0x5465('0x10')];_0x24e2c0(_0x64d9fb);}else{return createRemoteTag(_0x22b535,_0x2060d4,_0x384621,_0x36a1de)['then'](function(_0x1bba70){_0x24e2c0(_0x1bba70);});}});});}function assignTagToIncident(_0x4f40a5,_0x274846,_0x14f897,_0x480aff,_0x3e2494){return new Promise(function(_0xc27a0e,_0x12fea1){var _0x461b6d={'method':_0x5465('0x44'),'uri':_0x14f897+_0x5465('0x47')+'?'+_0x3e2494,'body':{'label':_0x4f40a5,'table':_0x5465('0x3a'),'id_type':_0x5465('0x48'),'table_key':_0x480aff[_0x5465('0x41')],'title':_0x5465('0x49')+_0x480aff[_0x5465('0x4a')],'id_display':_0x480aff[_0x5465('0x4a')]},'auth':_0x274846,'json':!![]};return rp(_0x461b6d)['then'](function(_0x2a5013){_0xc27a0e();})[_0x5465('0x13')](function(){_0xc27a0e();});});}function manageTags(_0x15ce35,_0x525862,_0x456f8c,_0x3e387e,_0x5845e3,_0x548c77,_0x102267){return new Promise(function(_0xa1505c,_0x55d385){var _0x2ea551=[];_0x525862[_0x5465('0x2a')](function(_0x2105c6){_0x2ea551[_0x5465('0x4b')](getRemoteTag(_0x2105c6,_0x456f8c,_0x3e387e,_0x548c77,_0x102267));});return Promise['all'](_0x2ea551)[_0x5465('0xd')](function(_0x5186d9){if(_0x5186d9['length']){logger[_0x5465('0x16')]('['+[_0x15ce35[_0x5465('0x11')]()]+_0x5465('0x4c'),_0x5186d9);var _0x36df00=[];_0x5186d9[_0x5465('0x2a')](function(_0x20a95f){_0x36df00['push'](assignTagToIncident(_0x20a95f,_0x456f8c,_0x3e387e,_0x5845e3,_0x548c77));});return Promise[_0x5465('0x4d')](_0x36df00)['then'](function(){_0xa1505c();})[_0x5465('0x13')](function(){_0xa1505c();});}else{_0xa1505c();}});});}function getTags(_0x4472f5,_0x17a2ab,_0x2f9237,_0x114765,_0x2f981d,_0x552041){return function(_0x5e68ee){return new Promise(function(_0x107e97,_0x36dcbf){var _0x394adf=[];var _0x2772af=_0x114765[_0x5465('0x4e')];if(_0x2772af&&_0x2772af[_0x5465('0x27')]>0x0){_0x394adf=_[_0x5465('0x4f')](_0x2772af,_0x5465('0x37'));}if(_0x394adf['length']>0x0){return manageTags(_0x4472f5,_0x394adf,_0x17a2ab,_0x2f9237,_0x5e68ee,_0x2f981d,_0x552041)[_0x5465('0xd')](function(){_0x107e97(_0x5e68ee);});}else{_0x107e97(_0x5e68ee);}});};}function emit(_0x2ba745,_0x503260,_0xe2a72a){var _0x3045e3=_0x5465('0x50')+_0x5465('0x51')+'%26sysparm_record_list%3Dactive%253Dtrue'+_0x5465('0x52');var _0x35d2de={'uri':_0x2ba745+_0x5465('0x53')+_0xe2a72a+_0x3045e3};io['to'](util[_0x5465('0x54')](_0x5465('0x55'),_0x503260))[_0x5465('0x56')](_0x5465('0x57'),_0x35d2de);}exports['cs']=function(_0x8a5ce5,_0x109515,_0x4d3964,_0x30cb4a,_0x4edc16,_0xf82708,_0x33de14,_0x55af98){var _0x58de94={};var _0x496632={'user':_0xf82708[_0x5465('0x58')],'pass':_0xf82708[_0x5465('0x59')]};var _0x246af0=_0x5465('0x5a');var _0x1f2613=_0x5465('0x5b');_0xf82708[_0x5465('0x5c')]=intUtil[_0x5465('0x5d')](_0xf82708[_0x5465('0x5c')]);_0xf82708[_0x5465('0x5e')]=intUtil[_0x5465('0x5d')](_0xf82708[_0x5465('0x5e')]);var _0x1cbaab=util['format'](_0x5465('0x5f'),_0xf82708[_0x5465('0x5c')]);_0x58de94[_0x5465('0x19')]=!_[_0x5465('0x60')](_0x30cb4a)?_0x30cb4a[_0x5465('0x61')]:null;_0x58de94[_0x5465('0x1f')]=_0xf82708[_0x5465('0x61')];_0x58de94[_0x5465('0x22')]=_0x55af98[_0x5465('0x32')]()==='outbound'?_0x109515['destcalleridnum']:_0x109515[_0x5465('0x62')];_0x58de94[_0x5465('0x63')]=_0x55af98==='queue'||_0x55af98==='unmanaged'?_0x5465('0x64'):_0x5465('0x65');var _0x23e931=util[_0x5465('0x54')](_0x5465('0x66'),_0xf82708['serverUrl'],_0x109515['uniqueid'],md5(_0x109515[_0x5465('0x67')]));if(_0x4edc16&&_0x4edc16[_0x5465('0x68')]){logger['info'](_0x5465('0x69'),_0x5465('0x6a'));_0x109515[_0x5465('0x6b')]=_0x23e931;}else if(_0x33de14&&_0x33de14[_0x5465('0x6c')]&&_0x33de14[_0x5465('0x6c')]!==_0x5465('0x6d')){logger[_0x5465('0x16')](_0x5465('0x6e'),_0x5465('0x6a'));_0x109515['recordingURL']=_0x23e931;}else{_0x109515[_0x5465('0x6b')]='';}return getAdminUser(_0x55af98,_0x496632,_0x58de94,_0x1cbaab,_0x1f2613,_0x246af0)[_0x5465('0xd')](getUser(_0x55af98,_0x496632,_0x1cbaab,_0x1f2613,_0x246af0))['then'](getEndUser(_0x55af98,_0x496632,_0x1cbaab,_0x1f2613,_0x246af0))[_0x5465('0xd')](getTicket(_0x55af98,_0x496632,_0x1cbaab,_0x4d3964,_0x109515,_0x1f2613))[_0x5465('0xd')](function(_0x52a554){logger[_0x5465('0x16')](util['format'](_0x5465('0x6f'),_0x52a554['ticketId']));logger['info'](util['format'](_0x5465('0x70'),_0x55af98));if(_0x55af98!=='unmanaged'){logger[_0x5465('0x16')]('['+[_0x55af98[_0x5465('0x11')]()]+']','Displaying\x20call\x20in\x20a\x20new\x20tab...');emit(_0xf82708[_0x5465('0x5c')],_0x30cb4a[_0x5465('0x37')],_0x52a554[_0x5465('0x41')]);}})['catch'](function(_0x8d8b6f){logger[_0x5465('0x14')]('['+[_0x55af98['toUpperCase']()]+_0x5465('0x71'),util[_0x5465('0x72')](_0x8d8b6f,{'showHidden':!![],'depth':null}));});};