server/services/ami/trigger/integration/sugarcrm.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xa786=['../../../../config/environment','../../../../config/logger','sugarcrm','redis','defaults','localhost','POST','emit','info','Creating\x20new\x20ticket...','name','Subjects','assigned_user_id','created_by','getString','Descriptions','toISOString','slice','replace','duration_hours','duration_minutes','parent_id','Contacts','parent_name','direction','variableName','set_entry','JSON','Calls','format','Basic\x20%s','stringify','isNil','Getting\x20agent\x20with\x20name','get_entry_list','Employees','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','user_name','entry_list','find','value','Agent\x20found!','name_value_list','resolve','user_id','Searching\x20enduser\x20with\x20phone','then','length','phone_home','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','first_name','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','debug','merge','forEach','string','nameField','toLowerCase','content','toString','type','customField','custom_fields','push','idField','Variable','login','password','PLAIN','xCALLY\x20Motion\x20integration','Account\x20%d\x20is\x20not\x20valid','queue','remoteUri','stripTrailingSlash','serverUrl','%s/service/v4_1/rest.php','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Inbound','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','users','contacts','version','charAt','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','outbound','uri','recordingFormat','none','[OUTBOUND]','destcalleridname','Outbound','error','unmanaged','monitor_format','lastevent','toUpperCase','lodash','request-promise','bluebird','util'];(function(_0x4c440b,_0x3ea627){var _0x2d48cf=function(_0x56bac7){while(--_0x56bac7){_0x4c440b['push'](_0x4c440b['shift']());}};_0x2d48cf(++_0x3ea627);}(_0xa786,0x71));var _0x6a78=function(_0x5af71c,_0x2f6a6e){_0x5af71c=_0x5af71c-0x0;var _0x31a753=_0xa786[_0x5af71c];return _0x31a753;};'use strict';var _=require(_0x6a78('0x0'));var rp=require(_0x6a78('0x1'));var BPromise=require(_0x6a78('0x2'));var md5=require('md5');var util=require(_0x6a78('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0x6a78('0x4'));var logger=require(_0x6a78('0x5'))(_0x6a78('0x6'));config[_0x6a78('0x7')]=_[_0x6a78('0x8')](config[_0x6a78('0x7')],{'host':_0x6a78('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x6a78('0x7')]));var def={'method':_0x6a78('0xa'),'json':!![]};function emit(_0x23ebbd,_0x30debf,_0x3dcfa4){io['to'](_0x23ebbd)[_0x6a78('0xb')](_0x30debf,_0x3dcfa4);}function getTicket(_0x1264c6,_0x2364b5,_0x43e233,_0x5dd2d2,_0x25b436,_0x1fca69,_0x1d0fac,_0x562d96){logger[_0x6a78('0xc')](_0x6a78('0xd'));var _0x328130=new Date();var _0x39b92a=[{'name':_0x6a78('0xe'),'value':intUtil['getString'](_0x5dd2d2[_0x6a78('0xf')],_0x25b436,'\x20')},{'name':_0x6a78('0x10'),'value':_0x2364b5['id']},{'name':_0x6a78('0x11'),'value':_0x2364b5['id']},{'name':'description','value':intUtil[_0x6a78('0x12')](_0x5dd2d2[_0x6a78('0x13')],_0x25b436,'\x0a')},{'name':'date_start','value':_0x328130[_0x6a78('0x14')]()[_0x6a78('0x15')](0x0,0x13)[_0x6a78('0x16')]('T','\x20')},{'name':_0x6a78('0x17'),'value':'0'},{'name':_0x6a78('0x18'),'value':'15'},{'name':_0x6a78('0x19'),'value':_0x43e233['id']},{'name':'parent_type','value':_0x6a78('0x1a')},{'name':_0x6a78('0x1b'),'value':_0x43e233[_0x6a78('0xe')]},{'name':_0x6a78('0x1c'),'value':_0x562d96}];if(_0x1fca69['length']){_['forEach'](_0x1fca69,function(_0x460991){if(_0x25b436[_0x460991['variableName']]){_0x39b92a['push']({'name':_0x460991['idField'],'value':_0x25b436[_0x460991[_0x6a78('0x1d')]]});}});}return request({'form':{'method':_0x6a78('0x1e'),'input_type':_0x6a78('0x1f'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x1d0fac['id'],'module_name':_0x6a78('0x20'),'name_value_list':_0x39b92a})}});}function getAuth(_0x29dec5){return util[_0x6a78('0x21')](_0x6a78('0x22'),new Buffer(_0x29dec5['apiKey']+':X')['toString']('base64'));}function getServerInfo(_0xd57884){return request({'form':{'method':'get_server_info','input_type':_0x6a78('0x1f'),'response_type':_0x6a78('0x1f'),'rest_data':JSON[_0x6a78('0x23')]({'session':_0xd57884['id']})}});}function getUser(_0x4b47b6,_0x49f711,_0xa5f42f){if(!_[_0x6a78('0x24')](_0x49f711)){logger[_0x6a78('0xc')](_0x6a78('0x25'),_0x49f711);return request({'form':{'method':_0x6a78('0x26'),'input_type':_0x6a78('0x1f'),'response_type':_0x6a78('0x1f'),'rest_data':JSON['stringify']({'session':_0xa5f42f['id'],'module_name':_0x6a78('0x27'),'query':util[_0x6a78('0x21')](_0x6a78('0x28'),_0x49f711),'order_by':'','offset':'0','select_fields':['id','name',_0x6a78('0x29')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0xbe2627){if(_0xbe2627[_0x6a78('0x2a')]['length']){var _0x1154d2=_[_0x6a78('0x2b')](_0xbe2627[_0x6a78('0x2a')],function(_0x149105){return _0x149105['name_value_list'][_0x6a78('0x29')][_0x6a78('0x2c')]===_0x49f711;});if(_0x1154d2){logger[_0x6a78('0xc')](_0x6a78('0x2d'));return BPromise['resolve']({'id':_0x1154d2[_0x6a78('0x2e')]['id'][_0x6a78('0x2c')],'name':_0x1154d2[_0x6a78('0x2e')]['name'][_0x6a78('0x2c')]});}}logger[_0x6a78('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0x6a78('0x2f')]({'id':_0xa5f42f[_0x6a78('0x2e')][_0x6a78('0x30')][_0x6a78('0x2c')],'name':_0xa5f42f[_0x6a78('0x2e')]['user_name'][_0x6a78('0x2c')]});});}else{logger[_0x6a78('0xc')]('Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!');return BPromise[_0x6a78('0x2f')]({'id':_0xa5f42f[_0x6a78('0x2e')][_0x6a78('0x30')][_0x6a78('0x2c')],'name':_0xa5f42f[_0x6a78('0x2e')][_0x6a78('0x29')]['value']});}}function getEndUser(_0x307661,_0x494a14,_0x23d91f,_0x237ae9){logger[_0x6a78('0xc')](_0x6a78('0x31'),_0x23d91f);return request({'form':{'method':_0x6a78('0x26'),'input_type':_0x6a78('0x1f'),'response_type':_0x6a78('0x1f'),'rest_data':JSON[_0x6a78('0x23')]({'session':_0x237ae9['id'],'module_name':_0x6a78('0x1a'),'query':util['format']('contacts.phone_home\x20=\x20\x22%s\x22',_0x23d91f),'order_by':'','offset':'0','select_fields':['id',_0x6a78('0xe'),'phone_home'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x6a78('0x32')](function(_0x50cc5b){if(_0x50cc5b[_0x6a78('0x2a')][_0x6a78('0x33')]){var _0x25464f=_[_0x6a78('0x2b')](_0x50cc5b[_0x6a78('0x2a')],function(_0x24405a){return _0x24405a['name_value_list'][_0x6a78('0x34')][_0x6a78('0x2c')]===_0x23d91f;});if(_0x25464f){logger[_0x6a78('0xc')]('Enduser\x20found!');return BPromise[_0x6a78('0x2f')]({'id':_0x25464f['name_value_list']['id'][_0x6a78('0x2c')],'name':_0x25464f[_0x6a78('0x2e')][_0x6a78('0xe')][_0x6a78('0x2c')],'phone':_0x25464f['name_value_list']['phone_home']['value']});}}else{logger[_0x6a78('0xc')](_0x6a78('0x35'));return request({'form':{'method':'set_entry','input_type':_0x6a78('0x1f'),'response_type':_0x6a78('0x1f'),'rest_data':JSON[_0x6a78('0x23')]({'session':_0x237ae9['id'],'module_name':_0x6a78('0x1a'),'name_value_list':[{'name':_0x6a78('0x36'),'value':_0x494a14!==_0x6a78('0x37')?_0x494a14:util['format'](_0x6a78('0x38'),_0x23d91f)},{'name':_0x6a78('0x34'),'value':_0x23d91f}]})}})[_0x6a78('0x32')](function(_0x1cd7bb){logger[_0x6a78('0xc')](_0x6a78('0x39'));return BPromise[_0x6a78('0x2f')]({'id':_0x1cd7bb['id'],'name':_0x1cd7bb['entry_list'][_0x6a78('0x36')]['value'],'phone':_0x1cd7bb[_0x6a78('0x2a')]['phone_home']['value']});});}});}function request(_0xc8f3e8){logger[_0x6a78('0x3a')]('[HTTP]',JSON[_0x6a78('0x23')](_0xc8f3e8));return rp(_[_0x6a78('0x3b')](def,_0xc8f3e8));}function getTags(_0x1ad602,_0x4206ec){var _0x1751c8=[];if(_0x1ad602&&_0x1ad602['length']>0x0){_0x1751c8=_['map'](_0x1ad602,_0x4206ec);}return _0x1751c8;}function getCustomFields(_0x13efbf,_0x177aa3){var _0x3718bb=[];var _0x36f7fa={'custom_fields':[]};if(_0x13efbf[_0x6a78('0x33')]>0x0){_[_0x6a78('0x3c')](_0x13efbf,function(_0x3d5848){if(_0x3d5848['type']===_0x6a78('0x3d')&&_0x3d5848[_0x6a78('0x3e')]&&!_0x3d5848['customField']){_0x36f7fa[_0x3d5848[_0x6a78('0x3e')][_0x6a78('0x3f')]()]=_0x3d5848[_0x6a78('0x40')][_0x6a78('0x41')]();}else if(_0x3d5848[_0x6a78('0x42')]===_0x6a78('0x3d')&&_0x3d5848['idField']&&_0x3d5848[_0x6a78('0x43')]){_0x36f7fa[_0x6a78('0x44')][_0x6a78('0x45')]({'id':_0x3d5848[_0x6a78('0x46')],'value':_0x3d5848[_0x6a78('0x40')]['toString']()});}else if(_0x3d5848[_0x6a78('0x42')]==='variable'&&_0x3d5848[_0x6a78('0x1d')]&&_0x3d5848[_0x6a78('0x46')]&&_0x3d5848['customField']){_0x177aa3[_0x3d5848[_0x6a78('0x1d')]]&&_0x36f7fa['custom_fields'][_0x6a78('0x45')]({'id':_0x3d5848[_0x6a78('0x46')],'value':_0x177aa3[_0x3d5848[_0x6a78('0x1d')]][_0x6a78('0x41')]()});}else if(_0x3d5848[_0x6a78('0x42')]==='customVariable'&&_0x3d5848['Variable']&&_0x3d5848[_0x6a78('0x47')][_0x6a78('0xe')]&&_0x3d5848[_0x6a78('0x46')]&&_0x3d5848[_0x6a78('0x43')]){_0x177aa3[_0x3d5848['Variable'][_0x6a78('0xe')][_0x6a78('0x3f')]()]&&_0x36f7fa[_0x6a78('0x44')]['push']({'id':_0x3d5848['idField'],'value':_0x177aa3[_0x3d5848[_0x6a78('0x47')]['name']['toLowerCase']()][_0x6a78('0x41')]()});}});}return _0x36f7fa;}function getConnection(_0x243164){return request({'method':_0x6a78('0xa'),'form':{'method':_0x6a78('0x48'),'input_type':_0x6a78('0x1f'),'response_type':'JSON','rest_data':JSON['stringify']({'user_auth':{'user_name':_0x243164['username'],'password':_0x243164[_0x6a78('0x49')],'encryption':_0x6a78('0x4a')},'application':_0x6a78('0x4b')})}})['then'](function(_0x4e6456){var _0x2ff842=_0x4e6456;if(_0x2ff842['id']){def['sessionID']=_0x2ff842['id'];return BPromise[_0x6a78('0x2f')](_0x2ff842);}else{throw new Error(util[_0x6a78('0x21')](_0x6a78('0x4c'),_0x243164['id']));}});}function setRelationship(_0x1a3d67,_0x414cca,_0x33edfd,_0x22e502){return request({'form':{'method':'set_relationship','input_type':'JSON','response_type':'JSON','rest_data':JSON[_0x6a78('0x23')]({'session':_0x1a3d67['id'],'module_name':'Calls','module_id':_0x33edfd['id'],'link_field_name':_0x22e502,'related_ids':[_0x414cca['id']]})}});}exports[_0x6a78('0x4d')]=function(_0x28c0b4,_0x27a62b,_0x3250a1,_0x4e8dcb,_0x287c9b,_0x39b217){var _0x536a96,_0x3f6ef1,_0x20a99d,_0x19501b;_0x39b217[_0x6a78('0x4e')]=intUtil[_0x6a78('0x4f')](_0x39b217['remoteUri']);_0x39b217[_0x6a78('0x50')]=intUtil[_0x6a78('0x4f')](_0x39b217[_0x6a78('0x50')]);def['uri']=util['format'](_0x6a78('0x51'),_0x39b217[_0x6a78('0x4e')]);if(_0x287c9b&&_0x287c9b['monitor_format']){logger[_0x6a78('0xc')](_0x6a78('0x52'),_0x6a78('0x53'));_0x27a62b[_0x6a78('0x54')]=util[_0x6a78('0x21')](_0x6a78('0x55'),_0x39b217['serverUrl'],_0x27a62b['uniqueid'],md5(_0x27a62b[_0x6a78('0x56')]));}else{_0x27a62b[_0x6a78('0x54')]='';}return getConnection(_0x39b217)[_0x6a78('0x32')](function(_0x476616){_0x19501b=_0x476616;return getUser(_0x39b217,_0x4e8dcb[_0x6a78('0xe')],_0x19501b);})[_0x6a78('0x32')](function(_0x2bc65b){_0x536a96=_0x2bc65b;logger[_0x6a78('0xc')](_0x6a78('0x57'),_0x536a96['id']);return getEndUser(_0x39b217,_0x27a62b[_0x6a78('0x58')],_0x27a62b[_0x6a78('0x59')],_0x19501b);})['then'](function(_0xec7051){_0x3f6ef1=_0xec7051;logger[_0x6a78('0xc')](_0x6a78('0x5a'),_0x3f6ef1['id']);return getTicket(_0x39b217,_0x536a96,_0x3f6ef1,_0x3250a1,_0x27a62b,_0x3250a1[_0x6a78('0x5b')],_0x19501b,_0x6a78('0x5c'));})['then'](function(_0x111182){_0x20a99d=_0x111182;logger[_0x6a78('0xc')](_0x6a78('0x5d'));logger[_0x6a78('0xc')](_0x6a78('0x5e'),_0x20a99d['id']);return setRelationship(_0x19501b,_0x536a96,_0x20a99d,_0x6a78('0x5f'));})[_0x6a78('0x32')](function(){return setRelationship(_0x19501b,_0x3f6ef1,_0x20a99d,_0x6a78('0x60'));})[_0x6a78('0x32')](function(){return getServerInfo(_0x19501b);})['then'](function(_0x29a19e){var _0x83c46c=parseInt(_0x29a19e[_0x6a78('0x61')][_0x6a78('0x62')](0x0));var _0x462f83=util[_0x6a78('0x21')](_0x6a78('0x63'),_0x39b217[_0x6a78('0x4e')],_0x20a99d['id']);if(_0x83c46c>0x6){_0x462f83=util[_0x6a78('0x21')](_0x6a78('0x64'),_0x39b217[_0x6a78('0x4e')],_0x20a99d['id']);}logger[_0x6a78('0xc')](_0x6a78('0x52'),_0x6a78('0x65'));emit(util['format'](_0x6a78('0x66'),_0x4e8dcb[_0x6a78('0xe')]),_0x6a78('0x67'),{'uri':_0x462f83});})[_0x6a78('0x68')](function(_0x5dbc06){logger['error'](_0x6a78('0x52'),JSON[_0x6a78('0x23')](_0x5dbc06));});};exports[_0x6a78('0x69')]=function(_0x9dfae6,_0x14282a,_0x523248,_0x14dacf,_0x140644,_0x2eb284,_0x46a45f){var _0x4f6495,_0x365a0a,_0x1da6c5,_0x1091ac;_0x2eb284['remoteUri']=intUtil['stripTrailingSlash'](_0x2eb284[_0x6a78('0x4e')]);_0x2eb284['serverUrl']=intUtil[_0x6a78('0x4f')](_0x2eb284[_0x6a78('0x50')]);def[_0x6a78('0x6a')]=util[_0x6a78('0x21')](_0x6a78('0x51'),_0x2eb284[_0x6a78('0x4e')]);if(_0x46a45f&&_0x46a45f[_0x6a78('0x6b')]&&_0x46a45f['recordingFormat']!==_0x6a78('0x6c')){logger[_0x6a78('0xc')](_0x6a78('0x6d'),_0x6a78('0x53'));_0x14282a[_0x6a78('0x54')]=util[_0x6a78('0x21')](_0x6a78('0x55'),_0x2eb284[_0x6a78('0x50')],_0x14282a[_0x6a78('0x56')],md5(_0x14282a[_0x6a78('0x56')]));}return getConnection(_0x2eb284)['then'](function(_0x420d23){_0x1091ac=_0x420d23;return getUser(_0x2eb284,_0x14dacf[_0x6a78('0xe')],_0x1091ac);})['then'](function(_0x1ce04d){_0x4f6495=_0x1ce04d;logger[_0x6a78('0xc')]('The\x20User\x20ID\x20is:',_0x4f6495['id']);return getEndUser(_0x2eb284,_0x14282a[_0x6a78('0x6e')],_0x14282a['destcalleridnum'],_0x1091ac);})[_0x6a78('0x32')](function(_0x4b06eb){_0x365a0a=_0x4b06eb;logger[_0x6a78('0xc')](_0x6a78('0x5a'),_0x365a0a['id']);return getTicket(_0x2eb284,_0x4f6495,_0x365a0a,_0x523248,_0x14282a,_0x523248[_0x6a78('0x5b')],_0x1091ac,_0x6a78('0x6f'));})[_0x6a78('0x32')](function(_0x59f51e){_0x1da6c5=_0x59f51e;logger['info'](_0x6a78('0x5d'));logger[_0x6a78('0xc')](_0x6a78('0x5e'),_0x1da6c5['id']);return setRelationship(_0x1091ac,_0x4f6495,_0x1da6c5,_0x6a78('0x5f'));})[_0x6a78('0x32')](function(){return setRelationship(_0x1091ac,_0x365a0a,_0x1da6c5,'contacts');})[_0x6a78('0x32')](function(){return getServerInfo(_0x1091ac);})[_0x6a78('0x32')](function(_0x5c68f7){var _0x37a323=parseInt(_0x5c68f7[_0x6a78('0x61')]['charAt'](0x0));var _0x2231d=util[_0x6a78('0x21')](_0x6a78('0x63'),_0x2eb284[_0x6a78('0x4e')],_0x1da6c5['id']);if(_0x37a323>0x6){_0x2231d=util[_0x6a78('0x21')](_0x6a78('0x64'),_0x2eb284[_0x6a78('0x4e')],_0x1da6c5['id']);}logger[_0x6a78('0xc')](_0x6a78('0x6d'),_0x6a78('0x65'));emit(util['format']('user:%s',_0x14dacf[_0x6a78('0xe')]),'trigger:browser:url',{'uri':_0x2231d});})[_0x6a78('0x68')](function(_0x1a0b07){logger[_0x6a78('0x70')](_0x6a78('0x6d'),JSON[_0x6a78('0x23')](_0x1a0b07));});};exports[_0x6a78('0x71')]=function(_0x233a81,_0x5707a0,_0xe371a6,_0x29a90d,_0x7afe8c,_0x4e448c){var _0x14f380,_0x31b825,_0x1e3756,_0x55557d;_0x4e448c[_0x6a78('0x4e')]=intUtil[_0x6a78('0x4f')](_0x4e448c[_0x6a78('0x4e')]);_0x4e448c[_0x6a78('0x50')]=intUtil[_0x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