51acf5569c806f6ccfb1a79912327daa7afea676
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x26e5=['users','version','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','catch','error','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridnum','contacts','charAt','unmanaged','toUpperCase','recordingURL','Fields','lastevent','lodash','request-promise','bluebird','md5','./util','../../../../config/environment','redis','localhost','socket.io-emitter','POST','emit','info','Creating\x20new\x20ticket...','name','created_by','description','getString','Descriptions','date_start','replace','duration_hours','duration_minutes','parent_id','Contacts','parent_name','direction','forEach','variableName','idField','set_entry','JSON','stringify','Calls','format','apiKey','base64','isNil','Getting\x20agent\x20with\x20name','get_entry_list','Employees','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','user_name','length','entry_list','Agent\x20found!','resolve','name_value_list','value','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','user_id','Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','contacts.phone_home\x20=\x20\x22%s\x22','phone_home','find','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','<unknown>','Caller\x20-\x20%s','then','Enduser\x20created.','[HTTP]','map','customField','nameField','content','toString','type','string','push','custom_fields','Variable','toLowerCase','username','PLAIN','xCALLY\x20Motion\x20integration','sessionID','Account\x20%d\x20is\x20not\x20valid','set_relationship','queue','remoteUri','stripTrailingSlash','serverUrl','uri','%s/service/v4_1/rest.php','monitor_format','[QUEUE]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Inbound','Ticket\x20created!','The\x20Ticket\x20ID\x20is:'];(function(_0x274615,_0x93ca66){var _0x4df2fb=function(_0x2b71ee){while(--_0x2b71ee){_0x274615['push'](_0x274615['shift']());}};_0x4df2fb(++_0x93ca66);}(_0x26e5,0xfd));var _0x526e=function(_0x13be43,_0x1261e8){_0x13be43=_0x13be43-0x0;var _0x2b5d2f=_0x26e5[_0x13be43];return _0x2b5d2f;};'use strict';var _=require(_0x526e('0x0'));var rp=require(_0x526e('0x1'));var BPromise=require(_0x526e('0x2'));var md5=require(_0x526e('0x3'));var util=require('util');var Redis=require('ioredis');var intUtil=require(_0x526e('0x4'));var config=require(_0x526e('0x5'));var logger=require('../../../../config/logger')('sugarcrm');config[_0x526e('0x6')]=_['defaults'](config[_0x526e('0x6')],{'host':_0x526e('0x7'),'port':0x18eb});var io=require(_0x526e('0x8'))(new Redis(config[_0x526e('0x6')]));var def={'method':_0x526e('0x9'),'json':!![]};function emit(_0x5780d2,_0x4ac696,_0x23a290){io['to'](_0x5780d2)[_0x526e('0xa')](_0x4ac696,_0x23a290);}function getTicket(_0x46aee6,_0x265b72,_0x326720,_0x1d2486,_0xb4334d,_0x2ffb29,_0xaef534,_0x24f9b7){logger[_0x526e('0xb')](_0x526e('0xc'));var _0x23ca99=new Date();var _0x162dc6=[{'name':_0x526e('0xd'),'value':intUtil['getString'](_0x1d2486['Subjects'],_0xb4334d,'\x20')},{'name':'assigned_user_id','value':_0x265b72['id']},{'name':_0x526e('0xe'),'value':_0x265b72['id']},{'name':_0x526e('0xf'),'value':intUtil[_0x526e('0x10')](_0x1d2486[_0x526e('0x11')],_0xb4334d,'\x0a')},{'name':_0x526e('0x12'),'value':_0x23ca99['toISOString']()['slice'](0x0,0x13)[_0x526e('0x13')]('T','\x20')},{'name':_0x526e('0x14'),'value':'0'},{'name':_0x526e('0x15'),'value':'15'},{'name':_0x526e('0x16'),'value':_0x326720['id']},{'name':'parent_type','value':_0x526e('0x17')},{'name':_0x526e('0x18'),'value':_0x326720[_0x526e('0xd')]},{'name':_0x526e('0x19'),'value':_0x24f9b7}];if(_0x2ffb29['length']){_[_0x526e('0x1a')](_0x2ffb29,function(_0x472ade){if(_0xb4334d[_0x472ade[_0x526e('0x1b')]]){_0x162dc6['push']({'name':_0x472ade[_0x526e('0x1c')],'value':_0xb4334d[_0x472ade[_0x526e('0x1b')]]});}});}return request({'form':{'method':_0x526e('0x1d'),'input_type':_0x526e('0x1e'),'response_type':_0x526e('0x1e'),'rest_data':JSON[_0x526e('0x1f')]({'session':_0xaef534['id'],'module_name':_0x526e('0x20'),'name_value_list':_0x162dc6})}});}function getAuth(_0x51d24a){return util[_0x526e('0x21')]('Basic\x20%s',new Buffer(_0x51d24a[_0x526e('0x22')]+':X')['toString'](_0x526e('0x23')));}function getServerInfo(_0x183f19){return request({'form':{'method':'get_server_info','input_type':_0x526e('0x1e'),'response_type':_0x526e('0x1e'),'rest_data':JSON['stringify']({'session':_0x183f19['id']})}});}function getUser(_0x292d11,_0x6d82f4,_0x3d03d8){if(!_[_0x526e('0x24')](_0x6d82f4)){logger[_0x526e('0xb')](_0x526e('0x25'),_0x6d82f4);return request({'form':{'method':_0x526e('0x26'),'input_type':'JSON','response_type':'JSON','rest_data':JSON['stringify']({'session':_0x3d03d8['id'],'module_name':_0x526e('0x27'),'query':util['format'](_0x526e('0x28'),_0x6d82f4),'order_by':'','offset':'0','select_fields':['id',_0x526e('0xd'),_0x526e('0x29')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0x479ae2){if(_0x479ae2['entry_list'][_0x526e('0x2a')]){var _0x262783=_['find'](_0x479ae2[_0x526e('0x2b')],function(_0x58ec39){return _0x58ec39['name_value_list']['user_name']['value']===_0x6d82f4;});if(_0x262783){logger[_0x526e('0xb')](_0x526e('0x2c'));return BPromise[_0x526e('0x2d')]({'id':_0x262783[_0x526e('0x2e')]['id'][_0x526e('0x2f')],'name':_0x262783[_0x526e('0x2e')][_0x526e('0xd')]['value']});}}logger['info'](_0x526e('0x30'));return BPromise[_0x526e('0x2d')]({'id':_0x3d03d8['name_value_list'][_0x526e('0x31')][_0x526e('0x2f')],'name':_0x3d03d8[_0x526e('0x2e')][_0x526e('0x29')][_0x526e('0x2f')]});});}else{logger[_0x526e('0xb')](_0x526e('0x32'));return BPromise[_0x526e('0x2d')]({'id':_0x3d03d8[_0x526e('0x2e')][_0x526e('0x31')]['value'],'name':_0x3d03d8['name_value_list']['user_name']['value']});}}function getEndUser(_0x19ae9c,_0x34956f,_0x479673,_0x700bf1){logger[_0x526e('0xb')](_0x526e('0x33'),_0x479673);return request({'form':{'method':_0x526e('0x26'),'input_type':_0x526e('0x1e'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x700bf1['id'],'module_name':'Contacts','query':util[_0x526e('0x21')](_0x526e('0x34'),_0x479673),'order_by':'','offset':'0','select_fields':['id',_0x526e('0xd'),_0x526e('0x35')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0x39253c){if(_0x39253c[_0x526e('0x2b')][_0x526e('0x2a')]){var _0x4a035c=_[_0x526e('0x36')](_0x39253c['entry_list'],function(_0x3d500c){return _0x3d500c['name_value_list'][_0x526e('0x35')][_0x526e('0x2f')]===_0x479673;});if(_0x4a035c){logger[_0x526e('0xb')]('Enduser\x20found!');return BPromise[_0x526e('0x2d')]({'id':_0x4a035c[_0x526e('0x2e')]['id']['value'],'name':_0x4a035c[_0x526e('0x2e')][_0x526e('0xd')][_0x526e('0x2f')],'phone':_0x4a035c[_0x526e('0x2e')][_0x526e('0x35')][_0x526e('0x2f')]});}}else{logger[_0x526e('0xb')](_0x526e('0x37'));return request({'form':{'method':_0x526e('0x1d'),'input_type':_0x526e('0x1e'),'response_type':_0x526e('0x1e'),'rest_data':JSON['stringify']({'session':_0x700bf1['id'],'module_name':_0x526e('0x17'),'name_value_list':[{'name':'first_name','value':_0x34956f!==_0x526e('0x38')?_0x34956f:util['format'](_0x526e('0x39'),_0x479673)},{'name':'phone_home','value':_0x479673}]})}})[_0x526e('0x3a')](function(_0x18a9f1){logger[_0x526e('0xb')](_0x526e('0x3b'));return BPromise[_0x526e('0x2d')]({'id':_0x18a9f1['id'],'name':_0x18a9f1[_0x526e('0x2b')]['first_name'][_0x526e('0x2f')],'phone':_0x18a9f1['entry_list']['phone_home'][_0x526e('0x2f')]});});}});}function request(_0x2d4f23){logger['debug'](_0x526e('0x3c'),JSON[_0x526e('0x1f')](_0x2d4f23));return rp(_['merge'](def,_0x2d4f23));}function getTags(_0x4799c6,_0x2ce1f9){var _0x17fb22=[];if(_0x4799c6&&_0x4799c6[_0x526e('0x2a')]>0x0){_0x17fb22=_[_0x526e('0x3d')](_0x4799c6,_0x2ce1f9);}return _0x17fb22;}function getCustomFields(_0x3cd786,_0xd9052b){var _0x4aa7f5=[];var _0x1631ca={'custom_fields':[]};if(_0x3cd786[_0x526e('0x2a')]>0x0){_[_0x526e('0x1a')](_0x3cd786,function(_0x3c4a22){if(_0x3c4a22['type']==='string'&&_0x3c4a22['nameField']&&!_0x3c4a22[_0x526e('0x3e')]){_0x1631ca[_0x3c4a22[_0x526e('0x3f')]['toLowerCase']()]=_0x3c4a22[_0x526e('0x40')][_0x526e('0x41')]();}else if(_0x3c4a22[_0x526e('0x42')]===_0x526e('0x43')&&_0x3c4a22['idField']&&_0x3c4a22['customField']){_0x1631ca['custom_fields'][_0x526e('0x44')]({'id':_0x3c4a22[_0x526e('0x1c')],'value':_0x3c4a22[_0x526e('0x40')][_0x526e('0x41')]()});}else if(_0x3c4a22[_0x526e('0x42')]==='variable'&&_0x3c4a22[_0x526e('0x1b')]&&_0x3c4a22[_0x526e('0x1c')]&&_0x3c4a22[_0x526e('0x3e')]){_0xd9052b[_0x3c4a22[_0x526e('0x1b')]]&&_0x1631ca[_0x526e('0x45')][_0x526e('0x44')]({'id':_0x3c4a22['idField'],'value':_0xd9052b[_0x3c4a22[_0x526e('0x1b')]][_0x526e('0x41')]()});}else if(_0x3c4a22['type']==='customVariable'&&_0x3c4a22[_0x526e('0x46')]&&_0x3c4a22[_0x526e('0x46')]['name']&&_0x3c4a22[_0x526e('0x1c')]&&_0x3c4a22[_0x526e('0x3e')]){_0xd9052b[_0x3c4a22[_0x526e('0x46')][_0x526e('0xd')]['toLowerCase']()]&&_0x1631ca[_0x526e('0x45')][_0x526e('0x44')]({'id':_0x3c4a22[_0x526e('0x1c')],'value':_0xd9052b[_0x3c4a22[_0x526e('0x46')][_0x526e('0xd')][_0x526e('0x47')]()][_0x526e('0x41')]()});}});}return _0x1631ca;}function getConnection(_0x1e22ea){return request({'method':_0x526e('0x9'),'form':{'method':'login','input_type':'JSON','response_type':'JSON','rest_data':JSON[_0x526e('0x1f')]({'user_auth':{'user_name':_0x1e22ea[_0x526e('0x48')],'password':_0x1e22ea['password'],'encryption':_0x526e('0x49')},'application':_0x526e('0x4a')})}})[_0x526e('0x3a')](function(_0x4b9505){var _0x26799c=_0x4b9505;if(_0x26799c['id']){def[_0x526e('0x4b')]=_0x26799c['id'];return BPromise[_0x526e('0x2d')](_0x26799c);}else{throw new Error(util[_0x526e('0x21')](_0x526e('0x4c'),_0x1e22ea['id']));}});}function setRelationship(_0xb242da,_0xa8fa75,_0x20138c,_0xf65356){return request({'form':{'method':_0x526e('0x4d'),'input_type':_0x526e('0x1e'),'response_type':_0x526e('0x1e'),'rest_data':JSON[_0x526e('0x1f')]({'session':_0xb242da['id'],'module_name':_0x526e('0x20'),'module_id':_0x20138c['id'],'link_field_name':_0xf65356,'related_ids':[_0xa8fa75['id']],'name_value_list':[],'delete':0x0})}});}exports[_0x526e('0x4e')]=function(_0x3bb82b,_0x2ac042,_0x22f22b,_0xdd524a,_0x4f57c0,_0x553bdf){var _0x59eab3,_0x335be5,_0x2fca3d,_0x3566bf;_0x553bdf[_0x526e('0x4f')]=intUtil[_0x526e('0x50')](_0x553bdf['remoteUri']);_0x553bdf[_0x526e('0x51')]=intUtil['stripTrailingSlash'](_0x553bdf[_0x526e('0x51')]);def[_0x526e('0x52')]=util[_0x526e('0x21')](_0x526e('0x53'),_0x553bdf[_0x526e('0x4f')]);if(_0x4f57c0&&_0x4f57c0[_0x526e('0x54')]){logger['info'](_0x526e('0x55'),'Recording\x20is\x20enabled!');_0x2ac042['recordingURL']=util[_0x526e('0x21')](_0x526e('0x56'),_0x553bdf[_0x526e('0x51')],_0x2ac042['uniqueid'],md5(_0x2ac042[_0x526e('0x57')]));}else{_0x2ac042['recordingURL']='';}return getConnection(_0x553bdf)[_0x526e('0x3a')](function(_0xab845e){_0x3566bf=_0xab845e;return getUser(_0x553bdf,_0xdd524a[_0x526e('0xd')],_0x3566bf);})[_0x526e('0x3a')](function(_0x2f4588){_0x59eab3=_0x2f4588;logger['info'](_0x526e('0x58'),_0x59eab3['id']);return getEndUser(_0x553bdf,_0x2ac042[_0x526e('0x59')],_0x2ac042[_0x526e('0x5a')],_0x3566bf);})[_0x526e('0x3a')](function(_0x63279c){_0x335be5=_0x63279c;logger[_0x526e('0xb')](_0x526e('0x5b'),_0x335be5['id']);return getTicket(_0x553bdf,_0x59eab3,_0x335be5,_0x22f22b,_0x2ac042,_0x22f22b['Fields'],_0x3566bf,_0x526e('0x5c'));})[_0x526e('0x3a')](function(_0x23e9dc){_0x2fca3d=_0x23e9dc;logger[_0x526e('0xb')](_0x526e('0x5d'));logger['info'](_0x526e('0x5e'),_0x2fca3d['id']);return setRelationship(_0x3566bf,_0x59eab3,_0x2fca3d,_0x526e('0x5f'));})[_0x526e('0x3a')](function(){return setRelationship(_0x3566bf,_0x335be5,_0x2fca3d,'contacts');})[_0x526e('0x3a')](function(){return getServerInfo(_0x3566bf);})[_0x526e('0x3a')](function(_0x20d8dc){var _0x4fc0c7=parseInt(_0x20d8dc[_0x526e('0x60')]['charAt'](0x0));var _0x53e6b6=util['format'](_0x526e('0x61'),_0x553bdf[_0x526e('0x4f')],_0x2fca3d['id']);if(_0x4fc0c7>0x6){_0x53e6b6=util['format'](_0x526e('0x62'),_0x553bdf[_0x526e('0x4f')],_0x2fca3d['id']);}logger[_0x526e('0xb')]('[QUEUE]',_0x526e('0x63'));emit(util[_0x526e('0x21')](_0x526e('0x64'),_0xdd524a[_0x526e('0xd')]),_0x526e('0x65'),{'uri':_0x53e6b6});})[_0x526e('0x66')](function(_0x5417b9){logger[_0x526e('0x67')](_0x526e('0x55'),JSON[_0x526e('0x1f')](_0x5417b9));});};exports['outbound']=function(_0x4c8b32,_0x5b4086,_0x24bdba,_0xee5926,_0x3295a3,_0x1e7a86,_0x41e667){var _0x146c3c,_0x52b692,_0x153e66,_0x551fa1;_0x1e7a86[_0x526e('0x4f')]=intUtil[_0x526e('0x50')](_0x1e7a86['remoteUri']);_0x1e7a86[_0x526e('0x51')]=intUtil[_0x526e('0x50')](_0x1e7a86[_0x526e('0x51')]);def[_0x526e('0x52')]=util[_0x526e('0x21')](_0x526e('0x53'),_0x1e7a86[_0x526e('0x4f')]);if(_0x41e667&&_0x41e667[_0x526e('0x68')]&&_0x41e667[_0x526e('0x68')]!==_0x526e('0x69')){logger['info'](_0x526e('0x6a'),_0x526e('0x6b'));_0x5b4086['recordingURL']=util[_0x526e('0x21')](_0x526e('0x56'),_0x1e7a86[_0x526e('0x51')],_0x5b4086[_0x526e('0x57')],md5(_0x5b4086[_0x526e('0x57')]));}return getConnection(_0x1e7a86)[_0x526e('0x3a')](function(_0x81538a){_0x551fa1=_0x81538a;return getUser(_0x1e7a86,_0xee5926[_0x526e('0xd')],_0x551fa1);})[_0x526e('0x3a')](function(_0x2eab6f){_0x146c3c=_0x2eab6f;logger[_0x526e('0xb')]('The\x20User\x20ID\x20is:',_0x146c3c['id']);return getEndUser(_0x1e7a86,_0x5b4086['destcalleridname'],_0x5b4086[_0x526e('0x6c')],_0x551fa1);})[_0x526e('0x3a')](function(_0x4da872){_0x52b692=_0x4da872;logger[_0x526e('0xb')](_0x526e('0x5b'),_0x52b692['id']);return getTicket(_0x1e7a86,_0x146c3c,_0x52b692,_0x24bdba,_0x5b4086,_0x24bdba['Fields'],_0x551fa1,'Outbound');})['then'](function(_0x3c0c76){_0x153e66=_0x3c0c76;logger['info'](_0x526e('0x5d'));logger[_0x526e('0xb')](_0x526e('0x5e'),_0x153e66['id']);return setRelationship(_0x551fa1,_0x146c3c,_0x153e66,_0x526e('0x5f'));})[_0x526e('0x3a')](function(){return setRelationship(_0x551fa1,_0x52b692,_0x153e66,_0x526e('0x6d'));})[_0x526e('0x3a')](function(){return getServerInfo(_0x551fa1);})[_0x526e('0x3a')](function(_0x13c4b9){var _0x54af8f=parseInt(_0x13c4b9[_0x526e('0x60')][_0x526e('0x6e')](0x0));var _0x5a94e4=util['format'](_0x526e('0x61'),_0x1e7a86[_0x526e('0x4f')],_0x153e66['id']);if(_0x54af8f>0x6){_0x5a94e4=util[_0x526e('0x21')](_0x526e('0x62'),_0x1e7a86['remoteUri'],_0x153e66['id']);}logger[_0x526e('0xb')](_0x526e('0x6a'),_0x526e('0x63'));emit(util['format']('user:%s',_0xee5926[_0x526e('0xd')]),'trigger:browser:url',{'uri':_0x5a94e4});})['catch'](function(_0x1247ee){logger['error'](_0x526e('0x6a'),JSON['stringify'](_0x1247ee));});};exports[_0x526e('0x6f')]=function(_0x2f3471,_0x11a0bf,_0x4ccdf6,_0x351f93,_0x514595,_0x347793){var _0x289e8f,_0xb2a6f9,_0x47488a,_0x17e039;_0x347793['remoteUri']=intUtil[_0x526e('0x50')](_0x347793[_0x526e('0x4f')]);_0x347793['serverUrl']=intUtil[_0x526e('0x50')](_0x347793[_0x526e('0x51')]);def['uri']=util[_0x526e('0x21')](_0x526e('0x53'),_0x347793[_0x526e('0x4f')]);if(_0x514595&&_0x514595[_0x526e('0x54')]){logger['info']('['+_0x11a0bf['lastevent'][_0x526e('0x70')]()+']',_0x526e('0x6b'));_0x11a0bf[_0x526e('0x71')]=util[_0x526e('0x21')](_0x526e('0x56'),_0x347793[_0x526e('0x51')],_0x11a0bf[_0x526e('0x57')],md5(_0x11a0bf[_0x526e('0x57')]));}else{_0x11a0bf[_0x526e('0x71')]='';}return getConnection(_0x347793)[_0x526e('0x3a')](function(_0x1bd70b){_0x17e039=_0x1bd70b;if(!_[_0x526e('0x24')](_0x351f93)){return getUser(_0x347793,_0x351f93[_0x526e('0xd')],_0x17e039);}else{return getUser(_0x347793,null,_0x17e039);}})['then'](function(_0xd04655){_0x289e8f=_0xd04655;logger[_0x526e('0xb')]('The\x20User\x20ID\x20is:',_0x289e8f['id']);return getEndUser(_0x347793,_0x11a0bf[_0x526e('0x59')],_0x11a0bf['calleridnum'],_0x17e039);})['then'](function(_0xd53658){_0xb2a6f9=_0xd53658;logger[_0x526e('0xb')](_0x526e('0x5b'),_0xb2a6f9['id']);return getTicket(_0x347793,_0x289e8f,_0xb2a6f9,_0x4ccdf6,_0x11a0bf,_0x4ccdf6[_0x526e('0x72')],_0x17e039,_0x526e('0x5c'));})['then'](function(_0x1b6d16){_0x47488a=_0x1b6d16;logger[_0x526e('0xb')]('Ticket\x20created!');logger[_0x526e('0xb')](_0x526e('0x5e'),_0x47488a['id']);return setRelationship(_0x17e039,_0x289e8f,_0x47488a,_0x526e('0x5f'));})[_0x526e('0x3a')](function(){return setRelationship(_0x17e039,_0xb2a6f9,_0x47488a,_0x526e('0x6d'));})[_0x526e('0x3a')](function(){return getServerInfo(_0x17e039);})[_0x526e('0x66')](function(_0x387070){logger[_0x526e('0x67')]('['+_0x11a0bf[_0x526e('0x73')][_0x526e('0x70')]()+']',JSON['stringify'](_0x387070));});};