6c13494702b9607c158ab39708f65517f8f43e8a
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xb8a4=['localhost','socket.io-emitter','POST','emit','info','Creating\x20new\x20ticket...','getString','assigned_user_id','created_by','Descriptions','date_start','slice','replace','duration_minutes','Contacts','parent_name','name','length','forEach','idField','set_entry','JSON','Calls','apiKey','toString','stringify','isNil','Getting\x20agent\x20with\x20name','get_entry_list','Employees','format','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','entry_list','find','user_name','value','name_value_list','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','resolve','user_id','Searching\x20enduser\x20with\x20phone','contacts.phone_home\x20=\x20\x22%s\x22','phone_home','then','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','first_name','debug','[HTTP]','merge','type','string','nameField','toLowerCase','customField','custom_fields','push','content','variable','variableName','customVariable','Variable','login','password','PLAIN','Account\x20%d\x20is\x20not\x20valid','queue','remoteUri','stripTrailingSlash','serverUrl','uri','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','The\x20User\x20ID\x20is:','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Inbound','Ticket\x20created!','users','contacts','charAt','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','[QUEUE]','user:%s','trigger:browser:url','catch','error','outbound','%s/service/v4_1/rest.php','recordingFormat','none','[OUTBOUND]','Outbound','The\x20Ticket\x20ID\x20is:','version','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','lastevent','calleridname','toUpperCase','lodash','request-promise','bluebird','util','ioredis','./util','../../../../config/logger','sugarcrm','redis','defaults'];(function(_0x1ca4c3,_0x554126){var _0x4426a6=function(_0x11e9b0){while(--_0x11e9b0){_0x1ca4c3['push'](_0x1ca4c3['shift']());}};_0x4426a6(++_0x554126);}(_0xb8a4,0xde));var _0x4b8a=function(_0x18d28b,_0x7d3f5){_0x18d28b=_0x18d28b-0x0;var _0x11d4c0=_0xb8a4[_0x18d28b];return _0x11d4c0;};'use strict';var _=require(_0x4b8a('0x0'));var rp=require(_0x4b8a('0x1'));var BPromise=require(_0x4b8a('0x2'));var md5=require('md5');var util=require(_0x4b8a('0x3'));var Redis=require(_0x4b8a('0x4'));var intUtil=require(_0x4b8a('0x5'));var config=require('../../../../config/environment');var logger=require(_0x4b8a('0x6'))(_0x4b8a('0x7'));config[_0x4b8a('0x8')]=_[_0x4b8a('0x9')](config['redis'],{'host':_0x4b8a('0xa'),'port':0x18eb});var io=require(_0x4b8a('0xb'))(new Redis(config[_0x4b8a('0x8')]));var def={'method':_0x4b8a('0xc'),'json':!![]};function emit(_0x34dd3f,_0x59458e,_0x361287){io['to'](_0x34dd3f)[_0x4b8a('0xd')](_0x59458e,_0x361287);}function getTicket(_0x3f052a,_0x4cc61c,_0x31cf04,_0x130f70,_0x420862,_0x1a33af,_0x51601c,_0x115a1f){logger[_0x4b8a('0xe')](_0x4b8a('0xf'));var _0x3852ff=new Date();var _0x5bbaa4=[{'name':'name','value':intUtil[_0x4b8a('0x10')](_0x130f70['Subjects'],_0x420862,'\x20')},{'name':_0x4b8a('0x11'),'value':_0x4cc61c['id']},{'name':_0x4b8a('0x12'),'value':_0x4cc61c['id']},{'name':'description','value':intUtil[_0x4b8a('0x10')](_0x130f70[_0x4b8a('0x13')],_0x420862,'\x0a')},{'name':_0x4b8a('0x14'),'value':_0x3852ff['toISOString']()[_0x4b8a('0x15')](0x0,0x13)[_0x4b8a('0x16')]('T','\x20')},{'name':'duration_hours','value':'0'},{'name':_0x4b8a('0x17'),'value':'15'},{'name':'parent_id','value':_0x31cf04['id']},{'name':'parent_type','value':_0x4b8a('0x18')},{'name':_0x4b8a('0x19'),'value':_0x31cf04[_0x4b8a('0x1a')]},{'name':'direction','value':_0x115a1f}];if(_0x1a33af[_0x4b8a('0x1b')]){_[_0x4b8a('0x1c')](_0x1a33af,function(_0x121d32){if(_0x420862[_0x121d32['variableName']]){_0x5bbaa4['push']({'name':_0x121d32[_0x4b8a('0x1d')],'value':_0x420862[_0x121d32['variableName']]});}});}return request({'form':{'method':_0x4b8a('0x1e'),'input_type':_0x4b8a('0x1f'),'response_type':_0x4b8a('0x1f'),'rest_data':JSON['stringify']({'session':_0x51601c['id'],'module_name':_0x4b8a('0x20'),'name_value_list':_0x5bbaa4})}});}function getAuth(_0x46ff46){return util['format']('Basic\x20%s',new Buffer(_0x46ff46[_0x4b8a('0x21')]+':X')[_0x4b8a('0x22')]('base64'));}function getServerInfo(_0x4971f5){return request({'form':{'method':'get_server_info','input_type':'JSON','response_type':_0x4b8a('0x1f'),'rest_data':JSON[_0x4b8a('0x23')]({'session':_0x4971f5['id']})}});}function getUser(_0x1bcda2,_0x4a6e3c,_0x1ddfaa){if(!_[_0x4b8a('0x24')](_0x4a6e3c)){logger[_0x4b8a('0xe')](_0x4b8a('0x25'),_0x4a6e3c);return request({'form':{'method':_0x4b8a('0x26'),'input_type':_0x4b8a('0x1f'),'response_type':_0x4b8a('0x1f'),'rest_data':JSON[_0x4b8a('0x23')]({'session':_0x1ddfaa['id'],'module_name':_0x4b8a('0x27'),'query':util[_0x4b8a('0x28')](_0x4b8a('0x29'),_0x4a6e3c),'order_by':'','offset':'0','select_fields':['id',_0x4b8a('0x1a'),'user_name'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0xb597e){if(_0xb597e[_0x4b8a('0x2a')]['length']){var _0x49c0fa=_[_0x4b8a('0x2b')](_0xb597e[_0x4b8a('0x2a')],function(_0x5214d2){return _0x5214d2['name_value_list'][_0x4b8a('0x2c')][_0x4b8a('0x2d')]===_0x4a6e3c;});if(_0x49c0fa){logger[_0x4b8a('0xe')]('Agent\x20found!');return BPromise['resolve']({'id':_0x49c0fa[_0x4b8a('0x2e')]['id']['value'],'name':_0x49c0fa['name_value_list'][_0x4b8a('0x1a')][_0x4b8a('0x2d')]});}}logger[_0x4b8a('0xe')](_0x4b8a('0x2f'));return BPromise[_0x4b8a('0x30')]({'id':_0x1ddfaa[_0x4b8a('0x2e')][_0x4b8a('0x31')][_0x4b8a('0x2d')],'name':_0x1ddfaa[_0x4b8a('0x2e')][_0x4b8a('0x2c')][_0x4b8a('0x2d')]});});}else{logger[_0x4b8a('0xe')]('Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!');return BPromise[_0x4b8a('0x30')]({'id':_0x1ddfaa[_0x4b8a('0x2e')][_0x4b8a('0x31')][_0x4b8a('0x2d')],'name':_0x1ddfaa[_0x4b8a('0x2e')][_0x4b8a('0x2c')][_0x4b8a('0x2d')]});}}function getEndUser(_0x4eceb0,_0x32f80e,_0x15d106,_0x3c6c85){logger[_0x4b8a('0xe')](_0x4b8a('0x32'),_0x15d106);return request({'form':{'method':_0x4b8a('0x26'),'input_type':_0x4b8a('0x1f'),'response_type':_0x4b8a('0x1f'),'rest_data':JSON[_0x4b8a('0x23')]({'session':_0x3c6c85['id'],'module_name':_0x4b8a('0x18'),'query':util[_0x4b8a('0x28')](_0x4b8a('0x33'),_0x15d106),'order_by':'','offset':'0','select_fields':['id',_0x4b8a('0x1a'),_0x4b8a('0x34')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x4b8a('0x35')](function(_0x379232){if(_0x379232[_0x4b8a('0x2a')][_0x4b8a('0x1b')]){var _0x44e538=_[_0x4b8a('0x2b')](_0x379232[_0x4b8a('0x2a')],function(_0x58fc59){return _0x58fc59[_0x4b8a('0x2e')][_0x4b8a('0x34')]['value']===_0x15d106;});if(_0x44e538){logger[_0x4b8a('0xe')](_0x4b8a('0x36'));return BPromise[_0x4b8a('0x30')]({'id':_0x44e538[_0x4b8a('0x2e')]['id']['value'],'name':_0x44e538['name_value_list'][_0x4b8a('0x1a')][_0x4b8a('0x2d')],'phone':_0x44e538['name_value_list'][_0x4b8a('0x34')][_0x4b8a('0x2d')]});}}else{logger[_0x4b8a('0xe')](_0x4b8a('0x37'));return request({'form':{'method':_0x4b8a('0x1e'),'input_type':_0x4b8a('0x1f'),'response_type':'JSON','rest_data':JSON['stringify']({'session':_0x3c6c85['id'],'module_name':'Contacts','name_value_list':[{'name':'first_name','value':_0x32f80e!==_0x4b8a('0x38')?_0x32f80e:util[_0x4b8a('0x28')](_0x4b8a('0x39'),_0x15d106)},{'name':_0x4b8a('0x34'),'value':_0x15d106}]})}})['then'](function(_0xc43699){logger['info'](_0x4b8a('0x3a'));return BPromise[_0x4b8a('0x30')]({'id':_0xc43699['id'],'name':_0xc43699[_0x4b8a('0x2a')][_0x4b8a('0x3b')][_0x4b8a('0x2d')],'phone':_0xc43699[_0x4b8a('0x2a')][_0x4b8a('0x34')]['value']});});}});}function request(_0x58af73){logger[_0x4b8a('0x3c')](_0x4b8a('0x3d'),JSON['stringify'](_0x58af73));return rp(_[_0x4b8a('0x3e')](def,_0x58af73));}function getTags(_0xd31db8,_0x1df76c){var _0x2b4f36=[];if(_0xd31db8&&_0xd31db8[_0x4b8a('0x1b')]>0x0){_0x2b4f36=_['map'](_0xd31db8,_0x1df76c);}return _0x2b4f36;}function getCustomFields(_0x2dbb4f,_0x2c80a6){var _0x25c406=[];var _0x490f3c={'custom_fields':[]};if(_0x2dbb4f['length']>0x0){_['forEach'](_0x2dbb4f,function(_0x5dd6e3){if(_0x5dd6e3[_0x4b8a('0x3f')]===_0x4b8a('0x40')&&_0x5dd6e3[_0x4b8a('0x41')]&&!_0x5dd6e3['customField']){_0x490f3c[_0x5dd6e3[_0x4b8a('0x41')][_0x4b8a('0x42')]()]=_0x5dd6e3['content']['toString']();}else if(_0x5dd6e3[_0x4b8a('0x3f')]===_0x4b8a('0x40')&&_0x5dd6e3[_0x4b8a('0x1d')]&&_0x5dd6e3[_0x4b8a('0x43')]){_0x490f3c[_0x4b8a('0x44')][_0x4b8a('0x45')]({'id':_0x5dd6e3[_0x4b8a('0x1d')],'value':_0x5dd6e3[_0x4b8a('0x46')][_0x4b8a('0x22')]()});}else if(_0x5dd6e3[_0x4b8a('0x3f')]===_0x4b8a('0x47')&&_0x5dd6e3[_0x4b8a('0x48')]&&_0x5dd6e3[_0x4b8a('0x1d')]&&_0x5dd6e3[_0x4b8a('0x43')]){_0x2c80a6[_0x5dd6e3[_0x4b8a('0x48')]]&&_0x490f3c['custom_fields'][_0x4b8a('0x45')]({'id':_0x5dd6e3[_0x4b8a('0x1d')],'value':_0x2c80a6[_0x5dd6e3[_0x4b8a('0x48')]]['toString']()});}else if(_0x5dd6e3[_0x4b8a('0x3f')]===_0x4b8a('0x49')&&_0x5dd6e3['Variable']&&_0x5dd6e3[_0x4b8a('0x4a')][_0x4b8a('0x1a')]&&_0x5dd6e3[_0x4b8a('0x1d')]&&_0x5dd6e3[_0x4b8a('0x43')]){_0x2c80a6[_0x5dd6e3[_0x4b8a('0x4a')][_0x4b8a('0x1a')][_0x4b8a('0x42')]()]&&_0x490f3c['custom_fields'][_0x4b8a('0x45')]({'id':_0x5dd6e3['idField'],'value':_0x2c80a6[_0x5dd6e3[_0x4b8a('0x4a')][_0x4b8a('0x1a')][_0x4b8a('0x42')]()][_0x4b8a('0x22')]()});}});}return _0x490f3c;}function getConnection(_0x2b4b6e){return request({'method':_0x4b8a('0xc'),'form':{'method':_0x4b8a('0x4b'),'input_type':_0x4b8a('0x1f'),'response_type':_0x4b8a('0x1f'),'rest_data':JSON[_0x4b8a('0x23')]({'user_auth':{'user_name':_0x2b4b6e['username'],'password':_0x2b4b6e[_0x4b8a('0x4c')],'encryption':_0x4b8a('0x4d')},'application':'xCALLY\x20Motion\x20integration'})}})[_0x4b8a('0x35')](function(_0x52a76b){var _0x204402=_0x52a76b;if(_0x204402['id']){def['sessionID']=_0x204402['id'];return BPromise[_0x4b8a('0x30')](_0x204402);}else{throw new Error(util[_0x4b8a('0x28')](_0x4b8a('0x4e'),_0x2b4b6e['id']));}});}function setRelationship(_0x5a0b38,_0x448dfc,_0x5ec2bf,_0x1e7087){return request({'form':{'method':'set_relationship','input_type':_0x4b8a('0x1f'),'response_type':_0x4b8a('0x1f'),'rest_data':JSON[_0x4b8a('0x23')]({'session':_0x5a0b38['id'],'module_name':_0x4b8a('0x20'),'module_id':_0x5ec2bf['id'],'link_field_name':_0x1e7087,'related_ids':[_0x448dfc['id']],'name_value_list':[],'delete':0x0})}});}exports[_0x4b8a('0x4f')]=function(_0x4d6e9b,_0x336edd,_0x107a4c,_0x178326,_0x53f715,_0x35e65c){var _0x18c4ff,_0x2bc1c1,_0x4b5d4d,_0x53678c;_0x35e65c[_0x4b8a('0x50')]=intUtil[_0x4b8a('0x51')](_0x35e65c[_0x4b8a('0x50')]);_0x35e65c['serverUrl']=intUtil['stripTrailingSlash'](_0x35e65c[_0x4b8a('0x52')]);def[_0x4b8a('0x53')]=util['format']('%s/service/v4_1/rest.php',_0x35e65c[_0x4b8a('0x50')]);if(_0x53f715&&_0x53f715['monitor_format']){logger[_0x4b8a('0xe')]('[QUEUE]',_0x4b8a('0x54'));_0x336edd[_0x4b8a('0x55')]=util[_0x4b8a('0x28')](_0x4b8a('0x56'),_0x35e65c[_0x4b8a('0x52')],_0x336edd[_0x4b8a('0x57')],md5(_0x336edd['uniqueid']));}else{_0x336edd[_0x4b8a('0x55')]='';}return getConnection(_0x35e65c)[_0x4b8a('0x35')](function(_0x3688b2){_0x53678c=_0x3688b2;return getUser(_0x35e65c,_0x178326[_0x4b8a('0x1a')],_0x53678c);})[_0x4b8a('0x35')](function(_0x167032){_0x18c4ff=_0x167032;logger[_0x4b8a('0xe')](_0x4b8a('0x58'),_0x18c4ff['id']);return getEndUser(_0x35e65c,_0x336edd['calleridname'],_0x336edd[_0x4b8a('0x59')],_0x53678c);})[_0x4b8a('0x35')](function(_0x476b51){_0x2bc1c1=_0x476b51;logger['info'](_0x4b8a('0x5a'),_0x2bc1c1['id']);return getTicket(_0x35e65c,_0x18c4ff,_0x2bc1c1,_0x107a4c,_0x336edd,_0x107a4c[_0x4b8a('0x5b')],_0x53678c,_0x4b8a('0x5c'));})[_0x4b8a('0x35')](function(_0x40b9dc){_0x4b5d4d=_0x40b9dc;logger[_0x4b8a('0xe')](_0x4b8a('0x5d'));logger[_0x4b8a('0xe')]('The\x20Ticket\x20ID\x20is:',_0x4b5d4d['id']);return setRelationship(_0x53678c,_0x18c4ff,_0x4b5d4d,_0x4b8a('0x5e'));})[_0x4b8a('0x35')](function(){return setRelationship(_0x53678c,_0x2bc1c1,_0x4b5d4d,_0x4b8a('0x5f'));})[_0x4b8a('0x35')](function(){return getServerInfo(_0x53678c);})[_0x4b8a('0x35')](function(_0x11186c){var _0x6b99bc=parseInt(_0x11186c['version'][_0x4b8a('0x60')](0x0));var _0x209803=util['format'](_0x4b8a('0x61'),_0x35e65c[_0x4b8a('0x50')],_0x4b5d4d['id']);if(_0x6b99bc>0x6){_0x209803=util[_0x4b8a('0x28')](_0x4b8a('0x62'),_0x35e65c['remoteUri'],_0x4b5d4d['id']);}logger[_0x4b8a('0xe')](_0x4b8a('0x63'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x4b8a('0x28')](_0x4b8a('0x64'),_0x178326[_0x4b8a('0x1a')]),_0x4b8a('0x65'),{'uri':_0x209803});})[_0x4b8a('0x66')](function(_0x5c9e91){logger[_0x4b8a('0x67')]('[QUEUE]',JSON['stringify'](_0x5c9e91));});};exports[_0x4b8a('0x68')]=function(_0x422591,_0x592364,_0x7d3cd5,_0x46eb44,_0x59d6e2,_0x30246f,_0x4e8a90){var _0x4d64f0,_0xda1740,_0x43fd6f,_0x53a33c;_0x30246f[_0x4b8a('0x50')]=intUtil[_0x4b8a('0x51')](_0x30246f[_0x4b8a('0x50')]);_0x30246f[_0x4b8a('0x52')]=intUtil['stripTrailingSlash'](_0x30246f[_0x4b8a('0x52')]);def[_0x4b8a('0x53')]=util[_0x4b8a('0x28')](_0x4b8a('0x69'),_0x30246f[_0x4b8a('0x50')]);if(_0x4e8a90&&_0x4e8a90[_0x4b8a('0x6a')]&&_0x4e8a90[_0x4b8a('0x6a')]!==_0x4b8a('0x6b')){logger['info'](_0x4b8a('0x6c'),_0x4b8a('0x54'));_0x592364[_0x4b8a('0x55')]=util[_0x4b8a('0x28')](_0x4b8a('0x56'),_0x30246f[_0x4b8a('0x52')],_0x592364['uniqueid'],md5(_0x592364[_0x4b8a('0x57')]));}return getConnection(_0x30246f)[_0x4b8a('0x35')](function(_0x3ece6f){_0x53a33c=_0x3ece6f;return getUser(_0x30246f,_0x46eb44[_0x4b8a('0x1a')],_0x53a33c);})['then'](function(_0x539d58){_0x4d64f0=_0x539d58;logger[_0x4b8a('0xe')](_0x4b8a('0x58'),_0x4d64f0['id']);return getEndUser(_0x30246f,_0x592364['destcalleridname'],_0x592364['destcalleridnum'],_0x53a33c);})[_0x4b8a('0x35')](function(_0x772453){_0xda1740=_0x772453;logger['info'](_0x4b8a('0x5a'),_0xda1740['id']);return getTicket(_0x30246f,_0x4d64f0,_0xda1740,_0x7d3cd5,_0x592364,_0x7d3cd5['Fields'],_0x53a33c,_0x4b8a('0x6d'));})[_0x4b8a('0x35')](function(_0x483916){_0x43fd6f=_0x483916;logger[_0x4b8a('0xe')](_0x4b8a('0x5d'));logger[_0x4b8a('0xe')](_0x4b8a('0x6e'),_0x43fd6f['id']);return setRelationship(_0x53a33c,_0x4d64f0,_0x43fd6f,_0x4b8a('0x5e'));})[_0x4b8a('0x35')](function(){return setRelationship(_0x53a33c,_0xda1740,_0x43fd6f,_0x4b8a('0x5f'));})[_0x4b8a('0x35')](function(){return getServerInfo(_0x53a33c);})[_0x4b8a('0x35')](function(_0x2464c9){var _0x15b6c1=parseInt(_0x2464c9[_0x4b8a('0x6f')][_0x4b8a('0x60')](0x0));var _0x195d4f=util[_0x4b8a('0x28')](_0x4b8a('0x61'),_0x30246f[_0x4b8a('0x50')],_0x43fd6f['id']);if(_0x15b6c1>0x6){_0x195d4f=util[_0x4b8a('0x28')](_0x4b8a('0x62'),_0x30246f[_0x4b8a('0x50')],_0x43fd6f['id']);}logger[_0x4b8a('0xe')](_0x4b8a('0x6c'),_0x4b8a('0x70'));emit(util[_0x4b8a('0x28')](_0x4b8a('0x64'),_0x46eb44[_0x4b8a('0x1a')]),'trigger:browser:url',{'uri':_0x195d4f});})[_0x4b8a('0x66')](function(_0x5320aa){logger[_0x4b8a('0x67')]('[OUTBOUND]',JSON[_0x4b8a('0x23')](_0x5320aa));});};exports['unmanaged']=function(_0x4ff325,_0x45520e,_0x10d937,_0x149736,_0x5c3fe6,_0x524cf7){var _0x247ad3,_0x33b436,_0x407b7f,_0x4ed3fe;_0x524cf7[_0x4b8a('0x50')]=intUtil[_0x4b8a('0x51')](_0x524cf7[_0x4b8a('0x50')]);_0x524cf7['serverUrl']=intUtil[_0x4b8a('0x51')](_0x524cf7[_0x4b8a('0x52')]);def[_0x4b8a('0x53')]=util[_0x4b8a('0x28')](_0x4b8a('0x69'),_0x524cf7['remoteUri']);if(_0x5c3fe6&&_0x5c3fe6['monitor_format']){logger['info']('['+_0x45520e[_0x4b8a('0x71')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x45520e['recordingURL']=util[_0x4b8a('0x28')](_0x4b8a('0x56'),_0x524cf7['serverUrl'],_0x45520e[_0x4b8a('0x57')],md5(_0x45520e[_0x4b8a('0x57')]));}else{_0x45520e[_0x4b8a('0x55')]='';}return getConnection(_0x524cf7)[_0x4b8a('0x35')](function(_0x5e710f){_0x4ed3fe=_0x5e710f;if(!_[_0x4b8a('0x24')](_0x149736)){return getUser(_0x524cf7,_0x149736['name'],_0x4ed3fe);}else{return getUser(_0x524cf7,null,_0x4ed3fe);}})[_0x4b8a('0x35')](function(_0x43c942){_0x247ad3=_0x43c942;logger['info'](_0x4b8a('0x58'),_0x247ad3['id']);return getEndUser(_0x524cf7,_0x45520e[_0x4b8a('0x72')],_0x45520e['calleridnum'],_0x4ed3fe);})[_0x4b8a('0x35')](function(_0x48daac){_0x33b436=_0x48daac;logger[_0x4b8a('0xe')]('The\x20Enduser\x20ID\x20is:',_0x33b436['id']);return getTicket(_0x524cf7,_0x247ad3,_0x33b436,_0x10d937,_0x45520e,_0x10d937[_0x4b8a('0x5b')],_0x4ed3fe,'Inbound');})['then'](function(_0x22d31a){_0x407b7f=_0x22d31a;logger[_0x4b8a('0xe')](_0x4b8a('0x5d'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x407b7f['id']);return setRelationship(_0x4ed3fe,_0x247ad3,_0x407b7f,_0x4b8a('0x5e'));})[_0x4b8a('0x35')](function(){return setRelationship(_0x4ed3fe,_0x33b436,_0x407b7f,'contacts');})[_0x4b8a('0x35')](function(){return getServerInfo(_0x4ed3fe);})[_0x4b8a('0x66')](function(_0x1d5e90){logger['error']('['+_0x45520e['lastevent'][_0x4b8a('0x73')]()+']',JSON[_0x4b8a('0x23')](_0x1d5e90));});};