Built motion from commit 092f8824.|2.5.49
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x3b32=['trigger:browser:url','catch','error','outbound','stripTrailingSlash','uri','recordingFormat','none','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Outbound','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','unmanaged','lastevent','toUpperCase','isNil','lodash','request-promise','bluebird','md5','util','./util','../../../../config/environment','sugarcrm','redis','localhost','socket.io-emitter','POST','emit','info','Creating\x20new\x20ticket...','name','Subjects','created_by','description','getString','Descriptions','date_start','toISOString','slice','replace','duration_hours','duration_minutes','parent_id','parent_type','Contacts','parent_name','direction','length','forEach','variableName','idField','set_entry','JSON','Basic\x20%s','apiKey','toString','get_server_info','stringify','get_entry_list','Employees','format','user_name','then','entry_list','Agent\x20found!','resolve','name_value_list','value','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!','Searching\x20enduser\x20with\x20phone','contacts.phone_home\x20=\x20\x22%s\x22','phone_home','Enduser\x20found!','first_name','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','merge','map','type','nameField','customField','toLowerCase','content','string','custom_fields','push','variable','customVariable','Variable','login','password','xCALLY\x20Motion\x20integration','sessionID','Account\x20%d\x20is\x20not\x20valid','Calls','queue','remoteUri','serverUrl','%s/service/v4_1/rest.php','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Inbound','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','users','contacts','version','charAt','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','[QUEUE]','user:%s'];(function(_0x3a74b8,_0x1d2212){var _0x357073=function(_0x5c9296){while(--_0x5c9296){_0x3a74b8['push'](_0x3a74b8['shift']());}};_0x357073(++_0x1d2212);}(_0x3b32,0x186));var _0x23b3=function(_0x4b2436,_0x452299){_0x4b2436=_0x4b2436-0x0;var _0x4f5ab2=_0x3b32[_0x4b2436];return _0x4f5ab2;};'use strict';var _=require(_0x23b3('0x0'));var rp=require(_0x23b3('0x1'));var BPromise=require(_0x23b3('0x2'));var md5=require(_0x23b3('0x3'));var util=require(_0x23b3('0x4'));var Redis=require('ioredis');var intUtil=require(_0x23b3('0x5'));var config=require(_0x23b3('0x6'));var logger=require('../../../../config/logger')(_0x23b3('0x7'));config[_0x23b3('0x8')]=_['defaults'](config[_0x23b3('0x8')],{'host':_0x23b3('0x9'),'port':0x18eb});var io=require(_0x23b3('0xa'))(new Redis(config[_0x23b3('0x8')]));var def={'method':_0x23b3('0xb'),'json':!![]};function emit(_0x4844c6,_0x48a34f,_0x4822c9){io['to'](_0x4844c6)[_0x23b3('0xc')](_0x48a34f,_0x4822c9);}function getTicket(_0x2bfda7,_0x5ed6ec,_0x43c3bd,_0x5c63b9,_0x48d649,_0x4c8d7d,_0x5a79fb,_0x565d08){logger[_0x23b3('0xd')](_0x23b3('0xe'));var _0x435148=new Date();var _0x16f490=[{'name':_0x23b3('0xf'),'value':intUtil['getString'](_0x5c63b9[_0x23b3('0x10')],_0x48d649,'\x20')},{'name':'assigned_user_id','value':_0x5ed6ec['id']},{'name':_0x23b3('0x11'),'value':_0x5ed6ec['id']},{'name':_0x23b3('0x12'),'value':intUtil[_0x23b3('0x13')](_0x5c63b9[_0x23b3('0x14')],_0x48d649,'\x0a')},{'name':_0x23b3('0x15'),'value':_0x435148[_0x23b3('0x16')]()[_0x23b3('0x17')](0x0,0x13)[_0x23b3('0x18')]('T','\x20')},{'name':_0x23b3('0x19'),'value':'0'},{'name':_0x23b3('0x1a'),'value':'15'},{'name':_0x23b3('0x1b'),'value':_0x43c3bd['id']},{'name':_0x23b3('0x1c'),'value':_0x23b3('0x1d')},{'name':_0x23b3('0x1e'),'value':_0x43c3bd[_0x23b3('0xf')]},{'name':_0x23b3('0x1f'),'value':_0x565d08}];if(_0x4c8d7d[_0x23b3('0x20')]){_[_0x23b3('0x21')](_0x4c8d7d,function(_0x2139c3){if(_0x48d649[_0x2139c3[_0x23b3('0x22')]]){_0x16f490['push']({'name':_0x2139c3[_0x23b3('0x23')],'value':_0x48d649[_0x2139c3[_0x23b3('0x22')]]});}});}return request({'form':{'method':_0x23b3('0x24'),'input_type':_0x23b3('0x25'),'response_type':_0x23b3('0x25'),'rest_data':JSON['stringify']({'session':_0x5a79fb['id'],'module_name':'Calls','name_value_list':_0x16f490})}});}function getAuth(_0x1ba27b){return util['format'](_0x23b3('0x26'),new Buffer(_0x1ba27b[_0x23b3('0x27')]+':X')[_0x23b3('0x28')]('base64'));}function getServerInfo(_0x4f8240){return request({'form':{'method':_0x23b3('0x29'),'input_type':_0x23b3('0x25'),'response_type':'JSON','rest_data':JSON[_0x23b3('0x2a')]({'session':_0x4f8240['id']})}});}function getUser(_0x5de4dd,_0x2756f9,_0x3c927e){if(!_['isNil'](_0x2756f9)){logger[_0x23b3('0xd')]('Getting\x20agent\x20with\x20name',_0x2756f9);return request({'form':{'method':_0x23b3('0x2b'),'input_type':_0x23b3('0x25'),'response_type':_0x23b3('0x25'),'rest_data':JSON[_0x23b3('0x2a')]({'session':_0x3c927e['id'],'module_name':_0x23b3('0x2c'),'query':util[_0x23b3('0x2d')]('INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200',_0x2756f9),'order_by':'','offset':'0','select_fields':['id','name',_0x23b3('0x2e')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x23b3('0x2f')](function(_0x1dfcef){if(_0x1dfcef[_0x23b3('0x30')][_0x23b3('0x20')]){var _0x473e7d=_['find'](_0x1dfcef['entry_list'],function(_0x84531e){return _0x84531e['name_value_list']['user_name']['value']===_0x2756f9;});if(_0x473e7d){logger['info'](_0x23b3('0x31'));return BPromise[_0x23b3('0x32')]({'id':_0x473e7d[_0x23b3('0x33')]['id'][_0x23b3('0x34')],'name':_0x473e7d['name_value_list']['name']['value']});}}logger[_0x23b3('0xd')](_0x23b3('0x35'));return BPromise[_0x23b3('0x32')]({'id':_0x3c927e[_0x23b3('0x33')]['user_id'][_0x23b3('0x34')],'name':_0x3c927e[_0x23b3('0x33')][_0x23b3('0x2e')][_0x23b3('0x34')]});});}else{logger[_0x23b3('0xd')](_0x23b3('0x36'));return BPromise[_0x23b3('0x32')]({'id':_0x3c927e[_0x23b3('0x33')]['user_id']['value'],'name':_0x3c927e[_0x23b3('0x33')][_0x23b3('0x2e')][_0x23b3('0x34')]});}}function getEndUser(_0x25e1c9,_0x3e9a1a,_0x2e4f15,_0x123c0d){logger[_0x23b3('0xd')](_0x23b3('0x37'),_0x2e4f15);return request({'form':{'method':_0x23b3('0x2b'),'input_type':_0x23b3('0x25'),'response_type':_0x23b3('0x25'),'rest_data':JSON['stringify']({'session':_0x123c0d['id'],'module_name':'Contacts','query':util[_0x23b3('0x2d')](_0x23b3('0x38'),_0x2e4f15),'order_by':'','offset':'0','select_fields':['id',_0x23b3('0xf'),'phone_home'],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x23b3('0x2f')](function(_0x38c031){if(_0x38c031[_0x23b3('0x30')][_0x23b3('0x20')]){var _0x5d8729=_['find'](_0x38c031[_0x23b3('0x30')],function(_0x25b5a3){return _0x25b5a3[_0x23b3('0x33')][_0x23b3('0x39')][_0x23b3('0x34')]===_0x2e4f15;});if(_0x5d8729){logger[_0x23b3('0xd')](_0x23b3('0x3a'));return BPromise['resolve']({'id':_0x5d8729['name_value_list']['id'][_0x23b3('0x34')],'name':_0x5d8729[_0x23b3('0x33')][_0x23b3('0xf')]['value'],'phone':_0x5d8729[_0x23b3('0x33')][_0x23b3('0x39')][_0x23b3('0x34')]});}}else{logger[_0x23b3('0xd')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'form':{'method':_0x23b3('0x24'),'input_type':_0x23b3('0x25'),'response_type':_0x23b3('0x25'),'rest_data':JSON[_0x23b3('0x2a')]({'session':_0x123c0d['id'],'module_name':_0x23b3('0x1d'),'name_value_list':[{'name':_0x23b3('0x3b'),'value':_0x3e9a1a!==_0x23b3('0x3c')?_0x3e9a1a:util[_0x23b3('0x2d')](_0x23b3('0x3d'),_0x2e4f15)},{'name':_0x23b3('0x39'),'value':_0x2e4f15}]})}})['then'](function(_0x547c37){logger[_0x23b3('0xd')](_0x23b3('0x3e'));return BPromise['resolve']({'id':_0x547c37['id'],'name':_0x547c37['entry_list'][_0x23b3('0x3b')][_0x23b3('0x34')],'phone':_0x547c37[_0x23b3('0x30')][_0x23b3('0x39')]['value']});});}});}function request(_0xa400a9){logger['debug']('[HTTP]',JSON[_0x23b3('0x2a')](_0xa400a9));return rp(_[_0x23b3('0x3f')](def,_0xa400a9));}function getTags(_0xeb9c93,_0x26e859){var _0x38525d=[];if(_0xeb9c93&&_0xeb9c93['length']>0x0){_0x38525d=_[_0x23b3('0x40')](_0xeb9c93,_0x26e859);}return _0x38525d;}function getCustomFields(_0x337e58,_0xf32ed4){var _0x4a64cf=[];var _0x5db18d={'custom_fields':[]};if(_0x337e58['length']>0x0){_[_0x23b3('0x21')](_0x337e58,function(_0x457555){if(_0x457555[_0x23b3('0x41')]==='string'&&_0x457555[_0x23b3('0x42')]&&!_0x457555[_0x23b3('0x43')]){_0x5db18d[_0x457555[_0x23b3('0x42')][_0x23b3('0x44')]()]=_0x457555[_0x23b3('0x45')]['toString']();}else if(_0x457555[_0x23b3('0x41')]===_0x23b3('0x46')&&_0x457555['idField']&&_0x457555[_0x23b3('0x43')]){_0x5db18d[_0x23b3('0x47')][_0x23b3('0x48')]({'id':_0x457555[_0x23b3('0x23')],'value':_0x457555['content']['toString']()});}else if(_0x457555[_0x23b3('0x41')]===_0x23b3('0x49')&&_0x457555[_0x23b3('0x22')]&&_0x457555[_0x23b3('0x23')]&&_0x457555[_0x23b3('0x43')]){_0xf32ed4[_0x457555[_0x23b3('0x22')]]&&_0x5db18d[_0x23b3('0x47')][_0x23b3('0x48')]({'id':_0x457555[_0x23b3('0x23')],'value':_0xf32ed4[_0x457555[_0x23b3('0x22')]][_0x23b3('0x28')]()});}else if(_0x457555[_0x23b3('0x41')]===_0x23b3('0x4a')&&_0x457555[_0x23b3('0x4b')]&&_0x457555['Variable'][_0x23b3('0xf')]&&_0x457555[_0x23b3('0x23')]&&_0x457555[_0x23b3('0x43')]){_0xf32ed4[_0x457555[_0x23b3('0x4b')]['name'][_0x23b3('0x44')]()]&&_0x5db18d['custom_fields'][_0x23b3('0x48')]({'id':_0x457555['idField'],'value':_0xf32ed4[_0x457555[_0x23b3('0x4b')][_0x23b3('0xf')]['toLowerCase']()][_0x23b3('0x28')]()});}});}return _0x5db18d;}function getConnection(_0x2c7446){return request({'method':_0x23b3('0xb'),'form':{'method':_0x23b3('0x4c'),'input_type':_0x23b3('0x25'),'response_type':'JSON','rest_data':JSON[_0x23b3('0x2a')]({'user_auth':{'user_name':_0x2c7446['username'],'password':_0x2c7446[_0x23b3('0x4d')],'encryption':'PLAIN'},'application':_0x23b3('0x4e')})}})['then'](function(_0x3324b2){var _0x55c852=_0x3324b2;if(_0x55c852['id']){def[_0x23b3('0x4f')]=_0x55c852['id'];return BPromise['resolve'](_0x55c852);}else{throw new Error(util[_0x23b3('0x2d')](_0x23b3('0x50'),_0x2c7446['id']));}});}function setRelationship(_0x3e816d,_0x3154c0,_0x364a45,_0x3133d2){return request({'form':{'method':'set_relationship','input_type':_0x23b3('0x25'),'response_type':_0x23b3('0x25'),'rest_data':JSON[_0x23b3('0x2a')]({'session':_0x3e816d['id'],'module_name':_0x23b3('0x51'),'module_id':_0x364a45['id'],'link_field_name':_0x3133d2,'related_ids':[_0x3154c0['id']],'name_value_list':[],'delete':0x0})}});}exports[_0x23b3('0x52')]=function(_0x2dc0e0,_0x3e51ab,_0x20406d,_0x441325,_0x1ea4d3,_0xa7d40b){var _0x4f9485,_0x4063ae,_0xded9f2,_0x5d57cc;_0xa7d40b['remoteUri']=intUtil['stripTrailingSlash'](_0xa7d40b[_0x23b3('0x53')]);_0xa7d40b[_0x23b3('0x54')]=intUtil['stripTrailingSlash'](_0xa7d40b[_0x23b3('0x54')]);def['uri']=util[_0x23b3('0x2d')](_0x23b3('0x55'),_0xa7d40b[_0x23b3('0x53')]);if(_0x1ea4d3&&_0x1ea4d3[_0x23b3('0x56')]){logger['info']('[QUEUE]',_0x23b3('0x57'));_0x3e51ab[_0x23b3('0x58')]=util[_0x23b3('0x2d')](_0x23b3('0x59'),_0xa7d40b[_0x23b3('0x54')],_0x3e51ab['uniqueid'],md5(_0x3e51ab[_0x23b3('0x5a')]));}else{_0x3e51ab['recordingURL']='';}return getConnection(_0xa7d40b)[_0x23b3('0x2f')](function(_0x407d49){_0x5d57cc=_0x407d49;return getUser(_0xa7d40b,_0x441325[_0x23b3('0xf')],_0x5d57cc);})[_0x23b3('0x2f')](function(_0x48b114){_0x4f9485=_0x48b114;logger['info']('The\x20User\x20ID\x20is:',_0x4f9485['id']);return getEndUser(_0xa7d40b,_0x3e51ab[_0x23b3('0x5b')],_0x3e51ab[_0x23b3('0x5c')],_0x5d57cc);})[_0x23b3('0x2f')](function(_0x26e541){_0x4063ae=_0x26e541;logger[_0x23b3('0xd')](_0x23b3('0x5d'),_0x4063ae['id']);return getTicket(_0xa7d40b,_0x4f9485,_0x4063ae,_0x20406d,_0x3e51ab,_0x20406d[_0x23b3('0x5e')],_0x5d57cc,_0x23b3('0x5f'));})['then'](function(_0x15e0a7){_0xded9f2=_0x15e0a7;logger[_0x23b3('0xd')](_0x23b3('0x60'));logger[_0x23b3('0xd')](_0x23b3('0x61'),_0xded9f2['id']);return setRelationship(_0x5d57cc,_0x4f9485,_0xded9f2,_0x23b3('0x62'));})[_0x23b3('0x2f')](function(){return setRelationship(_0x5d57cc,_0x4063ae,_0xded9f2,_0x23b3('0x63'));})['then'](function(){return getServerInfo(_0x5d57cc);})[_0x23b3('0x2f')](function(_0x2d12f1){var _0x53428b=parseInt(_0x2d12f1[_0x23b3('0x64')][_0x23b3('0x65')](0x0));var _0xc6c4cf=util[_0x23b3('0x2d')](_0x23b3('0x66'),_0xa7d40b[_0x23b3('0x53')],_0xded9f2['id']);if(_0x53428b>0x6){_0xc6c4cf=util[_0x23b3('0x2d')](_0x23b3('0x67'),_0xa7d40b[_0x23b3('0x53')],_0xded9f2['id']);}logger[_0x23b3('0xd')](_0x23b3('0x68'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x23b3('0x2d')](_0x23b3('0x69'),_0x441325[_0x23b3('0xf')]),_0x23b3('0x6a'),{'uri':_0xc6c4cf});})[_0x23b3('0x6b')](function(_0x5584b5){logger[_0x23b3('0x6c')](_0x23b3('0x68'),JSON[_0x23b3('0x2a')](_0x5584b5));});};exports[_0x23b3('0x6d')]=function(_0x127d65,_0x28b947,_0x1fa7b6,_0x570294,_0x306363,_0xccd1e0,_0x1bc8d0){var _0x56e28e,_0x32b806,_0x59bb5c,_0x4ad832;_0xccd1e0[_0x23b3('0x53')]=intUtil['stripTrailingSlash'](_0xccd1e0[_0x23b3('0x53')]);_0xccd1e0[_0x23b3('0x54')]=intUtil[_0x23b3('0x6e')](_0xccd1e0[_0x23b3('0x54')]);def[_0x23b3('0x6f')]=util[_0x23b3('0x2d')](_0x23b3('0x55'),_0xccd1e0['remoteUri']);if(_0x1bc8d0&&_0x1bc8d0[_0x23b3('0x70')]&&_0x1bc8d0[_0x23b3('0x70')]!==_0x23b3('0x71')){logger['info'](_0x23b3('0x72'),_0x23b3('0x57'));_0x28b947[_0x23b3('0x58')]=util[_0x23b3('0x2d')](_0x23b3('0x59'),_0xccd1e0[_0x23b3('0x54')],_0x28b947[_0x23b3('0x5a')],md5(_0x28b947[_0x23b3('0x5a')]));}return getConnection(_0xccd1e0)[_0x23b3('0x2f')](function(_0x422b69){_0x4ad832=_0x422b69;return getUser(_0xccd1e0,_0x570294[_0x23b3('0xf')],_0x4ad832);})['then'](function(_0x1a5413){_0x56e28e=_0x1a5413;logger[_0x23b3('0xd')](_0x23b3('0x73'),_0x56e28e['id']);return getEndUser(_0xccd1e0,_0x28b947[_0x23b3('0x74')],_0x28b947[_0x23b3('0x75')],_0x4ad832);})[_0x23b3('0x2f')](function(_0x1da53a){_0x32b806=_0x1da53a;logger[_0x23b3('0xd')](_0x23b3('0x5d'),_0x32b806['id']);return getTicket(_0xccd1e0,_0x56e28e,_0x32b806,_0x1fa7b6,_0x28b947,_0x1fa7b6[_0x23b3('0x5e')],_0x4ad832,_0x23b3('0x76'));})[_0x23b3('0x2f')](function(_0x55a9d8){_0x59bb5c=_0x55a9d8;logger['info']('Ticket\x20created!');logger[_0x23b3('0xd')](_0x23b3('0x61'),_0x59bb5c['id']);return setRelationship(_0x4ad832,_0x56e28e,_0x59bb5c,_0x23b3('0x62'));})[_0x23b3('0x2f')](function(){return setRelationship(_0x4ad832,_0x32b806,_0x59bb5c,_0x23b3('0x63'));})['then'](function(){return getServerInfo(_0x4ad832);})[_0x23b3('0x2f')](function(_0x5655e4){var _0x32af6b=parseInt(_0x5655e4[_0x23b3('0x64')]['charAt'](0x0));var _0x55c0af=util['format'](_0x23b3('0x66'),_0xccd1e0[_0x23b3('0x53')],_0x59bb5c['id']);if(_0x32af6b>0x6){_0x55c0af=util[_0x23b3('0x2d')](_0x23b3('0x67'),_0xccd1e0[_0x23b3('0x53')],_0x59bb5c['id']);}logger['info'](_0x23b3('0x72'),_0x23b3('0x77'));emit(util[_0x23b3('0x2d')](_0x23b3('0x69'),_0x570294[_0x23b3('0xf')]),_0x23b3('0x6a'),{'uri':_0x55c0af});})['catch'](function(_0x300cd4){logger[_0x23b3('0x6c')](_0x23b3('0x72'),JSON[_0x23b3('0x2a')](_0x300cd4));});};exports[_0x23b3('0x78')]=function(_0x1ee867,_0x10c155,_0x140bf2,_0xa0e12a,_0x3adf2c,_0x2cb43a){var _0x529a17,_0x38430e,_0x26e53d,_0x21aefa;_0x2cb43a[_0x23b3('0x53')]=intUtil[_0x23b3('0x6e')](_0x2cb43a[_0x23b3('0x53')]);_0x2cb43a[_0x23b3('0x54')]=intUtil[_0x23b3('0x6e')](_0x2cb43a['serverUrl']);def[_0x23b3('0x6f')]=util[_0x23b3('0x2d')](_0x23b3('0x55'),_0x2cb43a[_0x23b3('0x53')]);if(_0x3adf2c&&_0x3adf2c[_0x23b3('0x56')]){logger['info']('['+_0x10c155[_0x23b3('0x79')][_0x23b3('0x7a')]()+']',_0x23b3('0x57'));_0x10c155['recordingURL']=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x2cb43a['serverUrl'],_0x10c155[_0x23b3('0x5a')],md5(_0x10c155[_0x23b3('0x5a')]));}else{_0x10c155[_0x23b3('0x58')]='';}return getConnection(_0x2cb43a)[_0x23b3('0x2f')](function(_0x332162){_0x21aefa=_0x332162;if(!_[_0x23b3('0x7b')](_0xa0e12a)){return getUser(_0x2cb43a,_0xa0e12a[_0x23b3('0xf')],_0x21aefa);}else{return getUser(_0x2cb43a,null,_0x21aefa);}})[_0x23b3('0x2f')](function(_0x180291){_0x529a17=_0x180291;logger[_0x23b3('0xd')](_0x23b3('0x73'),_0x529a17['id']);return getEndUser(_0x2cb43a,_0x10c155['calleridname'],_0x10c155[_0x23b3('0x5c')],_0x21aefa);})[_0x23b3('0x2f')](function(_0xcb1b14){_0x38430e=_0xcb1b14;logger[_0x23b3('0xd')](_0x23b3('0x5d'),_0x38430e['id']);return getTicket(_0x2cb43a,_0x529a17,_0x38430e,_0x140bf2,_0x10c155,_0x140bf2[_0x23b3('0x5e')],_0x21aefa,'Inbound');})['then'](function(_0x4fdea8){_0x26e53d=_0x4fdea8;logger[_0x23b3('0xd')](_0x23b3('0x60'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x26e53d['id']);return setRelationship(_0x21aefa,_0x529a17,_0x26e53d,_0x23b3('0x62'));})['then'](function(){return setRelationship(_0x21aefa,_0x38430e,_0x26e53d,_0x23b3('0x63'));})[_0x23b3('0x2f')](function(){return getServerInfo(_0x21aefa);})['catch'](function(_0x5bb3a0){logger[_0x23b3('0x6c')]('['+_0x10c155['lastevent']['toUpperCase']()+']',JSON[_0x23b3('0x2a')](_0x5bb3a0));});};