dbfc7bc99a82df73e120c3adb792bf77d9db54d4
[motion2.git] / server / services / ami / trigger / integration / sugarcrm.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x7880=['[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','The\x20Ticket\x20ID\x20is:','users','contacts','version','charAt','%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s','remoteUri','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','error','outbound','uri','recordingFormat','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Ticket\x20created!','%s/#bwc/index.php?module=Calls&action=EditView&record=%s','unmanaged','lastevent','toUpperCase','isNil','Inbound','catch','lodash','bluebird','md5','util','ioredis','./util','sugarcrm','defaults','redis','localhost','POST','emit','Creating\x20new\x20ticket...','name','getString','Subjects','assigned_user_id','description','Descriptions','slice','replace','duration_hours','parent_id','parent_type','parent_name','direction','variableName','idField','set_entry','JSON','stringify','Calls','Basic\x20%s','apiKey','toString','base64','get_server_info','Getting\x20agent\x20with\x20name','get_entry_list','format','INSTR\x20(\x20users.user_name,\x20\x22%s\x22)\x20>\x200','user_name','find','entry_list','info','Agent\x20found!','name_value_list','value','resolve','user_id','Searching\x20enduser\x20with\x20phone','Contacts','contacts.phone_home\x20=\x20\x22%s\x22','phone_home','then','length','Enduser\x20found!','first_name','<unknown>','Caller\x20-\x20%s','Enduser\x20created.','debug','[HTTP]','merge','map','forEach','string','nameField','customField','type','custom_fields','push','variable','customVariable','Variable','login','password','PLAIN','Account\x20%d\x20is\x20not\x20valid','stripTrailingSlash','serverUrl','%s/service/v4_1/rest.php','monitor_format'];(function(_0x13cbfb,_0x5b397d){var _0x2b4439=function(_0x707df2){while(--_0x707df2){_0x13cbfb['push'](_0x13cbfb['shift']());}};_0x2b4439(++_0x5b397d);}(_0x7880,0x10f));var _0x0788=function(_0x348ea7,_0x591405){_0x348ea7=_0x348ea7-0x0;var _0x5eafdf=_0x7880[_0x348ea7];return _0x5eafdf;};'use strict';var _=require(_0x0788('0x0'));var rp=require('request-promise');var BPromise=require(_0x0788('0x1'));var md5=require(_0x0788('0x2'));var util=require(_0x0788('0x3'));var Redis=require(_0x0788('0x4'));var intUtil=require(_0x0788('0x5'));var config=require('../../../../config/environment');var logger=require('../../../../config/logger')(_0x0788('0x6'));config['redis']=_[_0x0788('0x7')](config[_0x0788('0x8')],{'host':_0x0788('0x9'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x0788('0x8')]));var def={'method':_0x0788('0xa'),'json':!![]};function emit(_0x5366c7,_0x1662a2,_0x466e68){io['to'](_0x5366c7)[_0x0788('0xb')](_0x1662a2,_0x466e68);}function getTicket(_0x95ebe3,_0x22157f,_0x14552f,_0x13b8f5,_0x40f11d,_0x172cb6,_0x49aac3,_0x28db07){logger['info'](_0x0788('0xc'));var _0x47c4fc=new Date();var _0x423e99=[{'name':_0x0788('0xd'),'value':intUtil[_0x0788('0xe')](_0x13b8f5[_0x0788('0xf')],_0x40f11d,'\x20')},{'name':_0x0788('0x10'),'value':_0x22157f['id']},{'name':'created_by','value':_0x22157f['id']},{'name':_0x0788('0x11'),'value':intUtil['getString'](_0x13b8f5[_0x0788('0x12')],_0x40f11d,'\x0a')},{'name':'date_start','value':_0x47c4fc['toISOString']()[_0x0788('0x13')](0x0,0x13)[_0x0788('0x14')]('T','\x20')},{'name':_0x0788('0x15'),'value':'0'},{'name':'duration_minutes','value':'15'},{'name':_0x0788('0x16'),'value':_0x14552f['id']},{'name':_0x0788('0x17'),'value':'Contacts'},{'name':_0x0788('0x18'),'value':_0x14552f[_0x0788('0xd')]},{'name':_0x0788('0x19'),'value':_0x28db07}];if(_0x172cb6['length']){_['forEach'](_0x172cb6,function(_0x1700b5){if(_0x40f11d[_0x1700b5[_0x0788('0x1a')]]){_0x423e99['push']({'name':_0x1700b5[_0x0788('0x1b')],'value':_0x40f11d[_0x1700b5[_0x0788('0x1a')]]});}});}return request({'form':{'method':_0x0788('0x1c'),'input_type':_0x0788('0x1d'),'response_type':_0x0788('0x1d'),'rest_data':JSON[_0x0788('0x1e')]({'session':_0x49aac3['id'],'module_name':_0x0788('0x1f'),'name_value_list':_0x423e99})}});}function getAuth(_0x3e383b){return util['format'](_0x0788('0x20'),new Buffer(_0x3e383b[_0x0788('0x21')]+':X')[_0x0788('0x22')](_0x0788('0x23')));}function getServerInfo(_0x2444fc){return request({'form':{'method':_0x0788('0x24'),'input_type':_0x0788('0x1d'),'response_type':'JSON','rest_data':JSON[_0x0788('0x1e')]({'session':_0x2444fc['id']})}});}function getUser(_0x1b373d,_0x2525f7,_0xefb51d){if(!_['isNil'](_0x2525f7)){logger['info'](_0x0788('0x25'),_0x2525f7);return request({'form':{'method':_0x0788('0x26'),'input_type':'JSON','response_type':_0x0788('0x1d'),'rest_data':JSON[_0x0788('0x1e')]({'session':_0xefb51d['id'],'module_name':'Employees','query':util[_0x0788('0x27')](_0x0788('0x28'),_0x2525f7),'order_by':'','offset':'0','select_fields':['id',_0x0788('0xd'),_0x0788('0x29')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})['then'](function(_0x2c3cd0){if(_0x2c3cd0['entry_list']['length']){var _0xcd2266=_[_0x0788('0x2a')](_0x2c3cd0[_0x0788('0x2b')],function(_0x3aebad){return _0x3aebad['name_value_list']['user_name']['value']===_0x2525f7;});if(_0xcd2266){logger[_0x0788('0x2c')](_0x0788('0x2d'));return BPromise['resolve']({'id':_0xcd2266[_0x0788('0x2e')]['id'][_0x0788('0x2f')],'name':_0xcd2266['name_value_list'][_0x0788('0xd')]['value']});}}logger[_0x0788('0x2c')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0x0788('0x30')]({'id':_0xefb51d[_0x0788('0x2e')][_0x0788('0x31')]['value'],'name':_0xefb51d['name_value_list'][_0x0788('0x29')][_0x0788('0x2f')]});});}else{logger[_0x0788('0x2c')]('Agent\x20not\x20available,\x20using\x20the\x20admin\x20account!');return BPromise[_0x0788('0x30')]({'id':_0xefb51d['name_value_list'][_0x0788('0x31')][_0x0788('0x2f')],'name':_0xefb51d[_0x0788('0x2e')][_0x0788('0x29')][_0x0788('0x2f')]});}}function getEndUser(_0x1ab124,_0x4831be,_0x2659be,_0x826627){logger[_0x0788('0x2c')](_0x0788('0x32'),_0x2659be);return request({'form':{'method':_0x0788('0x26'),'input_type':_0x0788('0x1d'),'response_type':_0x0788('0x1d'),'rest_data':JSON[_0x0788('0x1e')]({'session':_0x826627['id'],'module_name':_0x0788('0x33'),'query':util[_0x0788('0x27')](_0x0788('0x34'),_0x2659be),'order_by':'','offset':'0','select_fields':['id','name',_0x0788('0x35')],'link_name_to_fields_array':[],'max_results':-0x1,'deleted':'0'})}})[_0x0788('0x36')](function(_0x18bb6c){if(_0x18bb6c[_0x0788('0x2b')][_0x0788('0x37')]){var _0x354caf=_['find'](_0x18bb6c[_0x0788('0x2b')],function(_0x574d00){return _0x574d00[_0x0788('0x2e')][_0x0788('0x35')][_0x0788('0x2f')]===_0x2659be;});if(_0x354caf){logger['info'](_0x0788('0x38'));return BPromise[_0x0788('0x30')]({'id':_0x354caf['name_value_list']['id'][_0x0788('0x2f')],'name':_0x354caf[_0x0788('0x2e')][_0x0788('0xd')][_0x0788('0x2f')],'phone':_0x354caf[_0x0788('0x2e')][_0x0788('0x35')][_0x0788('0x2f')]});}}else{logger[_0x0788('0x2c')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'form':{'method':_0x0788('0x1c'),'input_type':_0x0788('0x1d'),'response_type':_0x0788('0x1d'),'rest_data':JSON[_0x0788('0x1e')]({'session':_0x826627['id'],'module_name':'Contacts','name_value_list':[{'name':_0x0788('0x39'),'value':_0x4831be!==_0x0788('0x3a')?_0x4831be:util[_0x0788('0x27')](_0x0788('0x3b'),_0x2659be)},{'name':_0x0788('0x35'),'value':_0x2659be}]})}})['then'](function(_0x281b07){logger['info'](_0x0788('0x3c'));return BPromise['resolve']({'id':_0x281b07['id'],'name':_0x281b07['entry_list']['first_name'][_0x0788('0x2f')],'phone':_0x281b07[_0x0788('0x2b')][_0x0788('0x35')][_0x0788('0x2f')]});});}});}function request(_0x136e74){logger[_0x0788('0x3d')](_0x0788('0x3e'),JSON[_0x0788('0x1e')](_0x136e74));return rp(_[_0x0788('0x3f')](def,_0x136e74));}function getTags(_0x3fd7c5,_0x35b018){var _0x267554=[];if(_0x3fd7c5&&_0x3fd7c5[_0x0788('0x37')]>0x0){_0x267554=_[_0x0788('0x40')](_0x3fd7c5,_0x35b018);}return _0x267554;}function getCustomFields(_0x28048e,_0x28a2cb){var _0x458cce=[];var _0xaeba25={'custom_fields':[]};if(_0x28048e[_0x0788('0x37')]>0x0){_[_0x0788('0x41')](_0x28048e,function(_0x4495da){if(_0x4495da['type']===_0x0788('0x42')&&_0x4495da[_0x0788('0x43')]&&!_0x4495da[_0x0788('0x44')]){_0xaeba25[_0x4495da[_0x0788('0x43')]['toLowerCase']()]=_0x4495da['content'][_0x0788('0x22')]();}else if(_0x4495da[_0x0788('0x45')]===_0x0788('0x42')&&_0x4495da[_0x0788('0x1b')]&&_0x4495da[_0x0788('0x44')]){_0xaeba25[_0x0788('0x46')][_0x0788('0x47')]({'id':_0x4495da[_0x0788('0x1b')],'value':_0x4495da['content'][_0x0788('0x22')]()});}else if(_0x4495da[_0x0788('0x45')]===_0x0788('0x48')&&_0x4495da['variableName']&&_0x4495da['idField']&&_0x4495da[_0x0788('0x44')]){_0x28a2cb[_0x4495da[_0x0788('0x1a')]]&&_0xaeba25[_0x0788('0x46')]['push']({'id':_0x4495da['idField'],'value':_0x28a2cb[_0x4495da[_0x0788('0x1a')]][_0x0788('0x22')]()});}else if(_0x4495da[_0x0788('0x45')]===_0x0788('0x49')&&_0x4495da[_0x0788('0x4a')]&&_0x4495da['Variable'][_0x0788('0xd')]&&_0x4495da['idField']&&_0x4495da[_0x0788('0x44')]){_0x28a2cb[_0x4495da[_0x0788('0x4a')][_0x0788('0xd')]['toLowerCase']()]&&_0xaeba25['custom_fields'][_0x0788('0x47')]({'id':_0x4495da[_0x0788('0x1b')],'value':_0x28a2cb[_0x4495da['Variable'][_0x0788('0xd')]['toLowerCase']()][_0x0788('0x22')]()});}});}return _0xaeba25;}function getConnection(_0x183046){return request({'method':_0x0788('0xa'),'form':{'method':_0x0788('0x4b'),'input_type':'JSON','response_type':_0x0788('0x1d'),'rest_data':JSON[_0x0788('0x1e')]({'user_auth':{'user_name':_0x183046['username'],'password':_0x183046[_0x0788('0x4c')],'encryption':_0x0788('0x4d')},'application':'xCALLY\x20Motion\x20integration'})}})[_0x0788('0x36')](function(_0x1b3933){var _0x58ead3=_0x1b3933;if(_0x58ead3['id']){def['sessionID']=_0x58ead3['id'];return BPromise['resolve'](_0x58ead3);}else{throw new Error(util['format'](_0x0788('0x4e'),_0x183046['id']));}});}function setRelationship(_0x13baf4,_0xade4c9,_0x48d3d6,_0x24855b){return request({'form':{'method':'set_relationship','input_type':_0x0788('0x1d'),'response_type':_0x0788('0x1d'),'rest_data':JSON[_0x0788('0x1e')]({'session':_0x13baf4['id'],'module_name':_0x0788('0x1f'),'module_id':_0x48d3d6['id'],'link_field_name':_0x24855b,'related_ids':[_0xade4c9['id']]})}});}exports['queue']=function(_0x5ef360,_0x1aeb6e,_0x1b3ba3,_0x2e2a3b,_0x117f15,_0x83e0be){var _0x3762fe,_0x4ee015,_0x27c274,_0x594888;_0x83e0be['remoteUri']=intUtil[_0x0788('0x4f')](_0x83e0be['remoteUri']);_0x83e0be[_0x0788('0x50')]=intUtil[_0x0788('0x4f')](_0x83e0be[_0x0788('0x50')]);def['uri']=util[_0x0788('0x27')](_0x0788('0x51'),_0x83e0be['remoteUri']);if(_0x117f15&&_0x117f15[_0x0788('0x52')]){logger[_0x0788('0x2c')](_0x0788('0x53'),_0x0788('0x54'));_0x1aeb6e[_0x0788('0x55')]=util[_0x0788('0x27')](_0x0788('0x56'),_0x83e0be[_0x0788('0x50')],_0x1aeb6e[_0x0788('0x57')],md5(_0x1aeb6e[_0x0788('0x57')]));}else{_0x1aeb6e[_0x0788('0x55')]='';}return getConnection(_0x83e0be)[_0x0788('0x36')](function(_0x2880b6){_0x594888=_0x2880b6;return getUser(_0x83e0be,_0x2e2a3b[_0x0788('0xd')],_0x594888);})[_0x0788('0x36')](function(_0x27c8a5){_0x3762fe=_0x27c8a5;logger['info']('The\x20User\x20ID\x20is:',_0x3762fe['id']);return getEndUser(_0x83e0be,_0x1aeb6e[_0x0788('0x58')],_0x1aeb6e[_0x0788('0x59')],_0x594888);})[_0x0788('0x36')](function(_0x16a343){_0x4ee015=_0x16a343;logger[_0x0788('0x2c')](_0x0788('0x5a'),_0x4ee015['id']);return getTicket(_0x83e0be,_0x3762fe,_0x4ee015,_0x1b3ba3,_0x1aeb6e,_0x1b3ba3[_0x0788('0x5b')],_0x594888,'Inbound');})[_0x0788('0x36')](function(_0x44b79d){_0x27c274=_0x44b79d;logger['info']('Ticket\x20created!');logger[_0x0788('0x2c')](_0x0788('0x5c'),_0x27c274['id']);return setRelationship(_0x594888,_0x3762fe,_0x27c274,_0x0788('0x5d'));})[_0x0788('0x36')](function(){return setRelationship(_0x594888,_0x4ee015,_0x27c274,_0x0788('0x5e'));})[_0x0788('0x36')](function(){return getServerInfo(_0x594888);})[_0x0788('0x36')](function(_0x42e7ab){var _0x34dcb7=parseInt(_0x42e7ab[_0x0788('0x5f')][_0x0788('0x60')](0x0));var _0xb8bb09=util[_0x0788('0x27')](_0x0788('0x61'),_0x83e0be[_0x0788('0x62')],_0x27c274['id']);if(_0x34dcb7>0x6){_0xb8bb09=util[_0x0788('0x27')]('%s/#bwc/index.php?module=Calls&action=EditView&record=%s',_0x83e0be[_0x0788('0x62')],_0x27c274['id']);}logger[_0x0788('0x2c')](_0x0788('0x53'),_0x0788('0x63'));emit(util['format'](_0x0788('0x64'),_0x2e2a3b['name']),_0x0788('0x65'),{'uri':_0xb8bb09});})['catch'](function(_0x1aad3a){logger[_0x0788('0x66')](_0x0788('0x53'),JSON['stringify'](_0x1aad3a));});};exports[_0x0788('0x67')]=function(_0x222abb,_0x45711c,_0x24b7e3,_0x1b33d5,_0x34c439,_0x2abaee,_0x42fb61){var _0x59ed82,_0x136baa,_0x2486a7,_0x1913b5;_0x2abaee['remoteUri']=intUtil[_0x0788('0x4f')](_0x2abaee['remoteUri']);_0x2abaee[_0x0788('0x50')]=intUtil[_0x0788('0x4f')](_0x2abaee[_0x0788('0x50')]);def[_0x0788('0x68')]=util[_0x0788('0x27')](_0x0788('0x51'),_0x2abaee[_0x0788('0x62')]);if(_0x42fb61&&_0x42fb61[_0x0788('0x69')]&&_0x42fb61[_0x0788('0x69')]!=='none'){logger[_0x0788('0x2c')](_0x0788('0x6a'),_0x0788('0x54'));_0x45711c['recordingURL']=util['format'](_0x0788('0x56'),_0x2abaee[_0x0788('0x50')],_0x45711c[_0x0788('0x57')],md5(_0x45711c[_0x0788('0x57')]));}return getConnection(_0x2abaee)['then'](function(_0x1298bc){_0x1913b5=_0x1298bc;return getUser(_0x2abaee,_0x1b33d5[_0x0788('0xd')],_0x1913b5);})[_0x0788('0x36')](function(_0x3dfc15){_0x59ed82=_0x3dfc15;logger['info'](_0x0788('0x6b'),_0x59ed82['id']);return getEndUser(_0x2abaee,_0x45711c[_0x0788('0x6c')],_0x45711c[_0x0788('0x6d')],_0x1913b5);})[_0x0788('0x36')](function(_0x49f97d){_0x136baa=_0x49f97d;logger[_0x0788('0x2c')](_0x0788('0x5a'),_0x136baa['id']);return getTicket(_0x2abaee,_0x59ed82,_0x136baa,_0x24b7e3,_0x45711c,_0x24b7e3[_0x0788('0x5b')],_0x1913b5,'Outbound');})['then'](function(_0x414251){_0x2486a7=_0x414251;logger[_0x0788('0x2c')](_0x0788('0x6e'));logger['info'](_0x0788('0x5c'),_0x2486a7['id']);return setRelationship(_0x1913b5,_0x59ed82,_0x2486a7,'users');})[_0x0788('0x36')](function(){return setRelationship(_0x1913b5,_0x136baa,_0x2486a7,_0x0788('0x5e'));})[_0x0788('0x36')](function(){return getServerInfo(_0x1913b5);})[_0x0788('0x36')](function(_0x7130c6){var _0x594f52=parseInt(_0x7130c6['version'][_0x0788('0x60')](0x0));var _0xcc1f9f=util[_0x0788('0x27')]('%s/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DCalls%26action%3DEditView%26record%3D%s',_0x2abaee['remoteUri'],_0x2486a7['id']);if(_0x594f52>0x6){_0xcc1f9f=util['format'](_0x0788('0x6f'),_0x2abaee[_0x0788('0x62')],_0x2486a7['id']);}logger['info'](_0x0788('0x6a'),_0x0788('0x63'));emit(util[_0x0788('0x27')](_0x0788('0x64'),_0x1b33d5[_0x0788('0xd')]),_0x0788('0x65'),{'uri':_0xcc1f9f});})['catch'](function(_0x3de870){logger[_0x0788('0x66')](_0x0788('0x6a'),JSON['stringify'](_0x3de870));});};exports[_0x0788('0x70')]=function(_0x5002c7,_0x7dd875,_0x15824a,_0x4ca182,_0x5bc83f,_0x3c194e){var _0x10397e,_0x48b68d,_0x3ff084,_0x47269c;_0x3c194e[_0x0788('0x62')]=intUtil[_0x0788('0x4f')](_0x3c194e[_0x0788('0x62')]);_0x3c194e['serverUrl']=intUtil['stripTrailingSlash'](_0x3c194e[_0x0788('0x50')]);def[_0x0788('0x68')]=util[_0x0788('0x27')](_0x0788('0x51'),_0x3c194e[_0x0788('0x62')]);if(_0x5bc83f&&_0x5bc83f[_0x0788('0x52')]){logger[_0x0788('0x2c')]('['+_0x7dd875[_0x0788('0x71')][_0x0788('0x72')]()+']',_0x0788('0x54'));_0x7dd875['recordingURL']=util[_0x0788('0x27')](_0x0788('0x56'),_0x3c194e[_0x0788('0x50')],_0x7dd875['uniqueid'],md5(_0x7dd875[_0x0788('0x57')]));}else{_0x7dd875[_0x0788('0x55')]='';}return getConnection(_0x3c194e)[_0x0788('0x36')](function(_0x14ff99){_0x47269c=_0x14ff99;if(!_[_0x0788('0x73')](_0x4ca182)){return getUser(_0x3c194e,_0x4ca182[_0x0788('0xd')],_0x47269c);}else{return getUser(_0x3c194e,null,_0x47269c);}})['then'](function(_0x14bc78){_0x10397e=_0x14bc78;logger[_0x0788('0x2c')](_0x0788('0x6b'),_0x10397e['id']);return getEndUser(_0x3c194e,_0x7dd875[_0x0788('0x58')],_0x7dd875[_0x0788('0x59')],_0x47269c);})[_0x0788('0x36')](function(_0x42a680){_0x48b68d=_0x42a680;logger[_0x0788('0x2c')](_0x0788('0x5a'),_0x48b68d['id']);return getTicket(_0x3c194e,_0x10397e,_0x48b68d,_0x15824a,_0x7dd875,_0x15824a[_0x0788('0x5b')],_0x47269c,_0x0788('0x74'));})['then'](function(_0x126cf1){_0x3ff084=_0x126cf1;logger['info'](_0x0788('0x6e'));logger[_0x0788('0x2c')](_0x0788('0x5c'),_0x3ff084['id']);return setRelationship(_0x47269c,_0x10397e,_0x3ff084,'users');})[_0x0788('0x36')](function(){return setRelationship(_0x47269c,_0x48b68d,_0x3ff084,'contacts');})[_0x0788('0x36')](function(){return getServerInfo(_0x47269c);})[_0x0788('0x75')](function(_0x152915){logger['error']('['+_0x7dd875['lastevent'][_0x0788('0x72')]()+']',JSON[_0x0788('0x1e')](_0x152915));});};