18 var _0xfa4c=['user:%s','lastevent','toUpperCase','calleridnum','lodash','bluebird','md5','ioredis','./util','../../../../config/environment','redis','defaults','localhost','socket.io-emitter','emit','length','forEach','string','idField','content','type','variable','variableName','Variable','name','toLowerCase','info','merge','Normal','Open','getString','Subjects','%s/webservice.php','remoteUri','sessionName','stringify','then','success','resolve','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','error','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','GET','format','username','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','Agent\x20found!','email1','last_name','userId','admin','getUser','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Searching\x20end\x20user\x20with\x20phone','query','Enduser\x20found!','firstname','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','create','Contacts','Enduser\x20created.','phone','accessKey','getchallenge','POST','Account\x20%d\x20is\x20not\x20valid','getConnection','queue','stripTrailingSlash','monitor_format','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','recordingURL','email','The\x20User\x20ID\x20is:','calleridname','The\x20Enduser\x20ID\x20is:','Fields','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','split','[QUEUE]','trigger:browser:url','recordingFormat','[OUTBOUND]','destcalleridname','destcalleridnum'];(function(_0x5c7055,_0x550d42){var _0x20d196=function(_0x47e15e){while(--_0x47e15e){_0x5c7055['push'](_0x5c7055['shift']());}};_0x20d196(++_0x550d42);}(_0xfa4c,0x124));var _0xcfa4=function(_0x4e72a5,_0x59d207){_0x4e72a5=_0x4e72a5-0x0;var _0x5c608f=_0xfa4c[_0x4e72a5];return _0x5c608f;};'use strict';var _=require(_0xcfa4('0x0'));var rp=require('request-promise');var BPromise=require(_0xcfa4('0x1'));var md5=require(_0xcfa4('0x2'));var util=require('util');var Redis=require(_0xcfa4('0x3'));var intUtil=require(_0xcfa4('0x4'));var config=require(_0xcfa4('0x5'));var logger=require('../../../../config/logger')('vTiger');config[_0xcfa4('0x6')]=_[_0xcfa4('0x7')](config[_0xcfa4('0x6')],{'host':_0xcfa4('0x8'),'port':0x18eb});var io=require(_0xcfa4('0x9'))(new Redis(config['redis']));function emit(_0x207ab9,_0x5869f5,_0x2d285f){io['to'](_0x207ab9)[_0xcfa4('0xa')](_0x5869f5,_0x2d285f);}function getCustomFields(_0x52be75,_0x3de6d8){var _0xffaff5={};if(_0x52be75[_0xcfa4('0xb')]>0x0){_[_0xcfa4('0xc')](_0x52be75,function(_0x365bed){if(_0x365bed['type']===_0xcfa4('0xd')&&_0x365bed[_0xcfa4('0xe')]){_0xffaff5[_0x365bed[_0xcfa4('0xe')]]=_0x365bed[_0xcfa4('0xf')]['toString']();}else if(_0x365bed[_0xcfa4('0x10')]===_0xcfa4('0x11')&&_0x365bed[_0xcfa4('0x12')]&&_0x365bed[_0xcfa4('0xe')]&&_0x3de6d8[_0x365bed['variableName']]){_0xffaff5[_0x365bed[_0xcfa4('0xe')]]=_0x3de6d8[_0x365bed[_0xcfa4('0x12')]]['toString']();}else if(_0x365bed['type']==='customVariable'&&_0x365bed[_0xcfa4('0x13')]&&_0x365bed['Variable'][_0xcfa4('0x14')]&&_0x365bed[_0xcfa4('0xe')]&&_0x3de6d8[_0x365bed[_0xcfa4('0x13')][_0xcfa4('0x14')]['toLowerCase']()]){_0xffaff5[_0x365bed[_0xcfa4('0xe')]]=_0x3de6d8[_0x365bed[_0xcfa4('0x13')]['name'][_0xcfa4('0x15')]()]['toString']();}});}return _0xffaff5;}function createTicket(_0x2f0368,_0x3b98c9,_0x4a0c6d,_0x40a064,_0x2cb598,_0x48d9f2,_0x221866){logger[_0xcfa4('0x16')]('Creating\x20new\x20ticket...');var _0x116c69=_[_0xcfa4('0x17')]({'parent_id':'','assigned_user_id':_0x3b98c9['id'],'ticketpriorities':_0xcfa4('0x18'),'ticketstatus':_0xcfa4('0x19'),'ticket_title':intUtil[_0xcfa4('0x1a')](_0x40a064[_0xcfa4('0x1b')],_0x2cb598,'\x20'),'description':intUtil[_0xcfa4('0x1a')](_0x40a064['Descriptions'],_0x2cb598,'\x0a'),'contact_id':_0x4a0c6d['id']},getCustomFields(_0x48d9f2,_0x2cb598));var _0x20268f={'method':'POST','uri':util['format'](_0xcfa4('0x1c'),_0x2f0368[_0xcfa4('0x1d')]),'form':{'operation':'create','username':_0x2f0368['username'],'sessionName':_0x221866[_0xcfa4('0x1e')],'elementType':'HelpDesk','element':JSON[_0xcfa4('0x1f')](_0x116c69)},'json':!![]};return request(_0x20268f)[_0xcfa4('0x20')](function(_0x4cd016){if(_0x4cd016[_0xcfa4('0x21')]){return BPromise[_0xcfa4('0x22')]({'id':_0x4cd016[_0xcfa4('0x23')]['id']});}else{throw new Error(util['format'](_0xcfa4('0x24'),JSON[_0xcfa4('0x1f')](_0x4cd016[_0xcfa4('0x25')])));}})[_0xcfa4('0x26')](function(_0x242d53){var _0x54e92a=_0x242d53[_0xcfa4('0x27')]||0x1f4;logger[_0xcfa4('0x25')](_0xcfa4('0x28'),_0xcfa4('0x29'),_0x54e92a,JSON[_0xcfa4('0x1f')](_0x242d53));});}function getUser(_0x23d457,_0x51be36,_0x407d95){if(intUtil[_0xcfa4('0x2a')](_0x51be36)){logger['info']('Getting\x20agent\x20with\x20email',_0x51be36);return request({'method':_0xcfa4('0x2b'),'uri':util[_0xcfa4('0x2c')](_0xcfa4('0x1c'),_0x23d457[_0xcfa4('0x1d')]),'qs':{'operation':'query','username':_0x23d457[_0xcfa4('0x2d')],'sessionName':_0x407d95[_0xcfa4('0x1e')],'query':util['format'](_0xcfa4('0x2e'),_0x51be36)},'json':!![]})[_0xcfa4('0x20')](function(_0x82f226){if(_0x82f226[_0xcfa4('0x21')]&&_0x82f226[_0xcfa4('0x23')][_0xcfa4('0xb')]){logger['info'](_0xcfa4('0x2f'));return BPromise[_0xcfa4('0x22')]({'id':_0x82f226[_0xcfa4('0x23')][0x0]['id'],'email':_0x82f226[_0xcfa4('0x23')][0x0][_0xcfa4('0x30')],'name':_0x82f226['result'][0x0]['first_name']+'\x20'+_0x82f226[_0xcfa4('0x23')][_0xcfa4('0x31')]});}else{logger[_0xcfa4('0x16')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0xcfa4('0x22')]({'id':_0x407d95[_0xcfa4('0x32')],'email':_0x23d457['username'],'name':_0xcfa4('0x33')});}})['catch'](function(_0x469369){var _0x72a6f8=_0x469369[_0xcfa4('0x27')]||0x1f4;logger[_0xcfa4('0x25')](_0xcfa4('0x28'),_0xcfa4('0x34'),_0x72a6f8,JSON['stringify'](_0x469369));});}else{logger[_0xcfa4('0x16')](_0xcfa4('0x35'));return BPromise['resolve']({'id':_0x407d95[_0xcfa4('0x32')],'email':_0x23d457[_0xcfa4('0x2d')],'name':_0xcfa4('0x33')})[_0xcfa4('0x26')](function(_0x2dcdf3){var _0xd4e5c4=_0x2dcdf3[_0xcfa4('0x27')]||0x1f4;logger[_0xcfa4('0x25')]('[vTiger],\x20%s,\x20%s,\x20%s',_0xcfa4('0x34'),_0xd4e5c4,JSON[_0xcfa4('0x1f')](_0x2dcdf3));});}}function getEndUser(_0x86ecaf,_0x2cfbbe,_0x112047,_0x264a12){logger[_0xcfa4('0x16')](_0xcfa4('0x36'),_0x112047);return request({'method':'GET','uri':util['format'](_0xcfa4('0x1c'),_0x86ecaf['remoteUri']),'qs':{'operation':_0xcfa4('0x37'),'username':_0x86ecaf['username'],'sessionName':_0x264a12['sessionName'],'query':util[_0xcfa4('0x2c')]('SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;',_0x112047,_0x112047,_0x112047,_0x112047,_0x112047)},'json':!![]})[_0xcfa4('0x20')](function(_0x341636){if(_0x341636[_0xcfa4('0x21')]&&_0x341636['result'][_0xcfa4('0xb')]){logger[_0xcfa4('0x16')](_0xcfa4('0x38'));return BPromise[_0xcfa4('0x22')]({'id':_0x341636[_0xcfa4('0x23')][0x0]['id'],'name':_0x341636[_0xcfa4('0x23')][0x0][_0xcfa4('0x39')]+'\x20'+_0x341636[_0xcfa4('0x23')][0x0][_0xcfa4('0x3a')],'phone':_0x112047});}else{logger[_0xcfa4('0x16')](_0xcfa4('0x3b'));return request({'method':'POST','uri':util[_0xcfa4('0x2c')]('%s/webservice.php',_0x86ecaf[_0xcfa4('0x1d')]),'form':{'operation':_0xcfa4('0x3c'),'sessionName':_0x264a12['sessionName'],'elementType':_0xcfa4('0x3d'),'element':JSON['stringify']({'lastname':_0x2cfbbe,'phone':_0x112047,'assigned_user_id':'\x20'})},'json':!![]})[_0xcfa4('0x20')](function(_0x5d9725){logger[_0xcfa4('0x16')](_0xcfa4('0x3e'));return BPromise[_0xcfa4('0x22')]({'id':_0x5d9725[_0xcfa4('0x23')]['id'],'name':_0x5d9725[_0xcfa4('0x23')][_0xcfa4('0x3a')],'phone':_0x5d9725[_0xcfa4('0x23')][_0xcfa4('0x3f')]});})[_0xcfa4('0x26')](function(_0x134743){var _0x223705=_0x134743[_0xcfa4('0x27')]||0x1f4;logger[_0xcfa4('0x25')](_0xcfa4('0x28'),'getEndUser',_0x223705,JSON[_0xcfa4('0x1f')](_0x134743));});}});}function getConnection(_0x5ed63e){var _0xf39cdf=_0x5ed63e[_0xcfa4('0x2d')];var _0x5b9162=_0x5ed63e[_0xcfa4('0x40')];return request({'method':'GET','uri':util[_0xcfa4('0x2c')](_0xcfa4('0x1c'),_0x5ed63e[_0xcfa4('0x1d')]),'qs':{'operation':_0xcfa4('0x41'),'username':_0xf39cdf},'json':!![]})[_0xcfa4('0x20')](function(_0x4b2ddd){if(_0x4b2ddd['success']){return request({'method':_0xcfa4('0x42'),'uri':util[_0xcfa4('0x2c')](_0xcfa4('0x1c'),_0x5ed63e[_0xcfa4('0x1d')]),'form':{'operation':'login','username':_0xf39cdf,'accessKey':md5(_0x4b2ddd[_0xcfa4('0x23')]['token']+_0x5b9162)},'json':!![]});}})[_0xcfa4('0x20')](function(_0x2b006e){if(_0x2b006e[_0xcfa4('0x21')]){return BPromise[_0xcfa4('0x22')](_0x2b006e['result']);}else{throw new Error(util[_0xcfa4('0x2c')](_0xcfa4('0x43'),_0x5ed63e['id']));}})[_0xcfa4('0x26')](function(_0xac6210){var _0x1ef641=_0xac6210[_0xcfa4('0x27')]||0x1f4;logger[_0xcfa4('0x25')](_0xcfa4('0x28'),_0xcfa4('0x44'),_0x1ef641,JSON[_0xcfa4('0x1f')](_0xac6210));});}function request(_0x3d1261){logger['info']('[HTTP]',JSON[_0xcfa4('0x1f')](_0x3d1261));return rp(_0x3d1261);}exports[_0xcfa4('0x45')]=function(_0x1f4ff0,_0x52de4b,_0x3021aa,_0x46571d,_0x5d86c5,_0x47ebd4){var _0x4896b3,_0x36b350,_0x6809d7,_0x301b0e;_0x47ebd4[_0xcfa4('0x1d')]=intUtil[_0xcfa4('0x46')](_0x47ebd4['remoteUri']);if(_0x5d86c5&&_0x5d86c5[_0xcfa4('0x47')]){logger[_0xcfa4('0x16')]('[QUEUE]',_0xcfa4('0x48'));_0x52de4b['recordingURL']=util[_0xcfa4('0x2c')](_0xcfa4('0x49'),_0x47ebd4[_0xcfa4('0x4a')],_0x52de4b[_0xcfa4('0x4b')],md5(_0x52de4b['uniqueid']));}else{_0x52de4b[_0xcfa4('0x4c')]='';}return getConnection(_0x47ebd4)['then'](function(_0x32d064){_0x301b0e=_0x32d064;return getUser(_0x47ebd4,_0x46571d[_0xcfa4('0x4d')],_0x301b0e);})['then'](function(_0x1251be){_0x4896b3=_0x1251be;logger[_0xcfa4('0x16')](_0xcfa4('0x4e'),_0x4896b3['id']);return getEndUser(_0x47ebd4,_0x52de4b[_0xcfa4('0x4f')],_0x52de4b['calleridnum'],_0x301b0e);})[_0xcfa4('0x20')](function(_0x459a02){_0x36b350=_0x459a02;logger['info'](_0xcfa4('0x50'),_0x36b350['id']);return createTicket(_0x47ebd4,_0x4896b3,_0x36b350,_0x3021aa,_0x52de4b,_0x3021aa[_0xcfa4('0x51')],_0x301b0e);})[_0xcfa4('0x20')](function(_0x544fb0){_0x6809d7=_0x544fb0;logger[_0xcfa4('0x16')](_0xcfa4('0x52'));logger[_0xcfa4('0x16')](_0xcfa4('0x53'),_0x6809d7['id']);var _0x341815=util[_0xcfa4('0x2c')](_0xcfa4('0x54'),_0x47ebd4[_0xcfa4('0x1d')],_[_0xcfa4('0x55')](_0x6809d7['id'],'x')[0x1]);logger['info'](_0xcfa4('0x56'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcfa4('0x2c')]('user:%s',_0x46571d[_0xcfa4('0x14')]),_0xcfa4('0x57'),{'uri':_0x341815});})['catch'](function(_0x21082e){logger[_0xcfa4('0x25')]('[QUEUE]',JSON['stringify'](_0x21082e));});};exports['outbound']=function(_0x5f4555,_0x457186,_0x172e8a,_0xd4bc1b,_0x276298,_0x31f86e,_0xfcefa4){var _0x25da7b,_0x2d1022,_0x292465,_0x26f7af;_0x31f86e['remoteUri']=intUtil[_0xcfa4('0x46')](_0x31f86e[_0xcfa4('0x1d')]);_0x31f86e[_0xcfa4('0x4a')]=intUtil[_0xcfa4('0x46')](_0x31f86e[_0xcfa4('0x4a')]);if(_0xfcefa4&&_0xfcefa4[_0xcfa4('0x58')]&&_0xfcefa4['recordingFormat']!=='none'){logger['info'](_0xcfa4('0x59'),_0xcfa4('0x48'));_0x457186[_0xcfa4('0x4c')]=util[_0xcfa4('0x2c')](_0xcfa4('0x49'),_0x31f86e[_0xcfa4('0x4a')],_0x457186[_0xcfa4('0x4b')],md5(_0x457186[_0xcfa4('0x4b')]));}return getConnection(_0x31f86e)['then'](function(_0x2b5973){_0x26f7af=_0x2b5973;return getUser(_0x31f86e,_0xd4bc1b[_0xcfa4('0x4d')],_0x26f7af);})[_0xcfa4('0x20')](function(_0x44d514){_0x25da7b=_0x44d514;logger[_0xcfa4('0x16')](_0xcfa4('0x4e'),_0x25da7b['id']);return getEndUser(_0x31f86e,_0x457186[_0xcfa4('0x5a')],_0x457186[_0xcfa4('0x5b')],_0x26f7af);})[_0xcfa4('0x20')](function(_0x3136e7){_0x2d1022=_0x3136e7;logger[_0xcfa4('0x16')](_0xcfa4('0x50'),_0x2d1022['id']);return createTicket(_0x31f86e,_0x25da7b,_0x2d1022,_0x172e8a,_0x457186,_0x172e8a[_0xcfa4('0x51')],_0x26f7af);})[_0xcfa4('0x20')](function(_0x49444a){_0x292465=_0x49444a;logger[_0xcfa4('0x16')](_0xcfa4('0x52'));logger['info'](_0xcfa4('0x53'),_0x292465['id']);var _0x457f5f=util[_0xcfa4('0x2c')](_0xcfa4('0x54'),_0x31f86e[_0xcfa4('0x1d')],_[_0xcfa4('0x55')](_0x292465['id'],'x')[0x1]);logger[_0xcfa4('0x16')](_0xcfa4('0x59'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xcfa4('0x2c')](_0xcfa4('0x5c'),_0xd4bc1b['name']),_0xcfa4('0x57'),{'uri':_0x457f5f});})[_0xcfa4('0x26')](function(_0x6d9328){logger[_0xcfa4('0x25')]('[OUTBOUND]',JSON['stringify'](_0x6d9328));});};exports['unmanaged']=function(_0x28bc7c,_0x372bd5,_0x4c134f,_0x4412f7,_0x2feadd,_0x2f6436){var _0x2ff1e6,_0x4032fc,_0x4dc8b0,_0x477a37;_0x2f6436[_0xcfa4('0x1d')]=intUtil['stripTrailingSlash'](_0x2f6436[_0xcfa4('0x1d')]);_0x2f6436[_0xcfa4('0x4a')]=intUtil[_0xcfa4('0x46')](_0x2f6436[_0xcfa4('0x4a')]);if(_0x2feadd&&_0x2feadd[_0xcfa4('0x47')]){logger[_0xcfa4('0x16')]('['+_0x372bd5[_0xcfa4('0x5d')][_0xcfa4('0x5e')]()+']',_0xcfa4('0x48'));_0x372bd5[_0xcfa4('0x4c')]=util[_0xcfa4('0x2c')](_0xcfa4('0x49'),_0x2f6436['serverUrl'],_0x372bd5['uniqueid'],md5(_0x372bd5[_0xcfa4('0x4b')]));}else{_0x372bd5['recordingURL']='';}return getConnection(_0x2f6436)[_0xcfa4('0x20')](function(_0x74003){_0x477a37=_0x74003;return getUser(_0x2f6436,'',_0x477a37);})['then'](function(_0x18c0b4){_0x2ff1e6=_0x18c0b4;logger[_0xcfa4('0x16')]('The\x20User\x20ID\x20is:',_0x2ff1e6['id']);return getEndUser(_0x2f6436,_0x372bd5[_0xcfa4('0x4f')],_0x372bd5[_0xcfa4('0x5f')],_0x477a37);})[_0xcfa4('0x20')](function(_0x5e6d6d){_0x4032fc=_0x5e6d6d;logger[_0xcfa4('0x16')]('The\x20Enduser\x20ID\x20is:',_0x4032fc['id']);return createTicket(_0x2f6436,_0x2ff1e6,_0x4032fc,_0x4c134f,_0x372bd5,_0x4c134f['Fields'],_0x477a37);})[_0xcfa4('0x20')](function(_0x23b60a){_0x4dc8b0=_0x23b60a;logger[_0xcfa4('0x16')](_0xcfa4('0x52'));logger['info'](_0xcfa4('0x53'),_0x4dc8b0['id']);})[_0xcfa4('0x26')](function(_0x59ecf3){logger[_0xcfa4('0x25')]('['+_0x372bd5['lastevent'][_0xcfa4('0x5e')]()+']',JSON[_0xcfa4('0x1f')](_0x59ecf3));});};
git://repos.xcallymotion.com / motion2.git / blob