18 var _0xbdd5=['The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','recordingFormat','none','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','split','user:%s','[OUTBOUND]','unmanaged','monitor_format','lastevent','calleridnum','lodash','request-promise','bluebird','md5','ioredis','./util','../../../../config/logger','vTiger','redis','defaults','localhost','socket.io-emitter','length','forEach','type','string','idField','content','toString','variableName','customVariable','Variable','name','toLowerCase','Creating\x20new\x20ticket...','merge','Normal','Open','getString','Descriptions','POST','format','%s/webservice.php','remoteUri','create','username','HelpDesk','resolve','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','stringify','info','Getting\x20agent\x20with\x20email','GET','query','sessionName','success','email1','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','error','getUser','Searching\x20end\x20user\x20with\x20phone','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','then','Enduser\x20found!','firstname','Contacts','Enduser\x20created.','lastname','phone','getEndUser','accessKey','getchallenge','login','token','getConnection','[HTTP]','queue','stripTrailingSlash','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','recordingURL','email','The\x20User\x20ID\x20is:','calleridname','Fields'];(function(_0x4863d7,_0x110854){var _0x4f9e5f=function(_0x468e8a){while(--_0x468e8a){_0x4863d7['push'](_0x4863d7['shift']());}};_0x4f9e5f(++_0x110854);}(_0xbdd5,0xdd));var _0x5bdd=function(_0x55a926,_0x3fc921){_0x55a926=_0x55a926-0x0;var _0x5a2c70=_0xbdd5[_0x55a926];return _0x5a2c70;};'use strict';var _=require(_0x5bdd('0x0'));var rp=require(_0x5bdd('0x1'));var BPromise=require(_0x5bdd('0x2'));var md5=require(_0x5bdd('0x3'));var util=require('util');var Redis=require(_0x5bdd('0x4'));var intUtil=require(_0x5bdd('0x5'));var config=require('../../../../config/environment');var logger=require(_0x5bdd('0x6'))(_0x5bdd('0x7'));config[_0x5bdd('0x8')]=_[_0x5bdd('0x9')](config[_0x5bdd('0x8')],{'host':_0x5bdd('0xa'),'port':0x18eb});var io=require(_0x5bdd('0xb'))(new Redis(config[_0x5bdd('0x8')]));function emit(_0xaba6d3,_0x13192f,_0x27625f){io['to'](_0xaba6d3)['emit'](_0x13192f,_0x27625f);}function getCustomFields(_0x301dad,_0x4504eb){var _0x356883={};if(_0x301dad[_0x5bdd('0xc')]>0x0){_[_0x5bdd('0xd')](_0x301dad,function(_0x47e1e0){if(_0x47e1e0[_0x5bdd('0xe')]===_0x5bdd('0xf')&&_0x47e1e0[_0x5bdd('0x10')]){_0x356883[_0x47e1e0[_0x5bdd('0x10')]]=_0x47e1e0[_0x5bdd('0x11')][_0x5bdd('0x12')]();}else if(_0x47e1e0[_0x5bdd('0xe')]==='variable'&&_0x47e1e0[_0x5bdd('0x13')]&&_0x47e1e0[_0x5bdd('0x10')]&&_0x4504eb[_0x47e1e0[_0x5bdd('0x13')]]){_0x356883[_0x47e1e0['idField']]=_0x4504eb[_0x47e1e0['variableName']][_0x5bdd('0x12')]();}else if(_0x47e1e0[_0x5bdd('0xe')]===_0x5bdd('0x14')&&_0x47e1e0[_0x5bdd('0x15')]&&_0x47e1e0[_0x5bdd('0x15')][_0x5bdd('0x16')]&&_0x47e1e0[_0x5bdd('0x10')]&&_0x4504eb[_0x47e1e0[_0x5bdd('0x15')][_0x5bdd('0x16')][_0x5bdd('0x17')]()]){_0x356883[_0x47e1e0[_0x5bdd('0x10')]]=_0x4504eb[_0x47e1e0['Variable'][_0x5bdd('0x16')][_0x5bdd('0x17')]()][_0x5bdd('0x12')]();}});}return _0x356883;}function createTicket(_0x2755d8,_0x1226ae,_0x46aa36,_0x149e96,_0x11bc66,_0x51cc28,_0x14516a){logger['info'](_0x5bdd('0x18'));var _0x40cd5f=_[_0x5bdd('0x19')]({'parent_id':'','assigned_user_id':_0x1226ae['id'],'ticketpriorities':_0x5bdd('0x1a'),'ticketstatus':_0x5bdd('0x1b'),'ticket_title':intUtil['getString'](_0x149e96['Subjects'],_0x11bc66,'\x20'),'description':intUtil[_0x5bdd('0x1c')](_0x149e96[_0x5bdd('0x1d')],_0x11bc66,'\x0a'),'contact_id':_0x46aa36['id']},getCustomFields(_0x51cc28,_0x11bc66));var _0x58f958={'method':_0x5bdd('0x1e'),'uri':util[_0x5bdd('0x1f')](_0x5bdd('0x20'),_0x2755d8[_0x5bdd('0x21')]),'form':{'operation':_0x5bdd('0x22'),'username':_0x2755d8[_0x5bdd('0x23')],'sessionName':_0x14516a['sessionName'],'elementType':_0x5bdd('0x24'),'element':JSON['stringify'](_0x40cd5f)},'json':!![]};return request(_0x58f958)['then'](function(_0x36f685){if(_0x36f685['success']){return BPromise[_0x5bdd('0x25')]({'id':_0x36f685[_0x5bdd('0x26')]['id']});}else{throw new Error(util[_0x5bdd('0x1f')](_0x5bdd('0x27'),JSON['stringify'](_0x36f685['error'])));}})[_0x5bdd('0x28')](function(_0x446a17){var _0x1489d4=_0x446a17[_0x5bdd('0x29')]||0x1f4;logger['error'](_0x5bdd('0x2a'),_0x5bdd('0x2b'),_0x1489d4,JSON[_0x5bdd('0x2c')](_0x446a17));});}function getUser(_0x3166fb,_0x23803f,_0x29c0bf){if(intUtil['validateEmail'](_0x23803f)){logger[_0x5bdd('0x2d')](_0x5bdd('0x2e'),_0x23803f);return request({'method':_0x5bdd('0x2f'),'uri':util[_0x5bdd('0x1f')](_0x5bdd('0x20'),_0x3166fb[_0x5bdd('0x21')]),'qs':{'operation':_0x5bdd('0x30'),'username':_0x3166fb[_0x5bdd('0x23')],'sessionName':_0x29c0bf[_0x5bdd('0x31')],'query':util[_0x5bdd('0x1f')]('SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;',_0x23803f)},'json':!![]})['then'](function(_0x395e15){if(_0x395e15[_0x5bdd('0x32')]&&_0x395e15[_0x5bdd('0x26')]['length']){logger[_0x5bdd('0x2d')]('Agent\x20found!');return BPromise[_0x5bdd('0x25')]({'id':_0x395e15['result'][0x0]['id'],'email':_0x395e15[_0x5bdd('0x26')][0x0][_0x5bdd('0x33')],'name':_0x395e15[_0x5bdd('0x26')][0x0]['first_name']+'\x20'+_0x395e15[_0x5bdd('0x26')][_0x5bdd('0x34')]});}else{logger['info'](_0x5bdd('0x35'));return BPromise[_0x5bdd('0x25')]({'id':_0x29c0bf[_0x5bdd('0x36')],'email':_0x3166fb[_0x5bdd('0x23')],'name':_0x5bdd('0x37')});}})[_0x5bdd('0x28')](function(_0x18aa86){var _0x3bd831=_0x18aa86[_0x5bdd('0x29')]||0x1f4;logger[_0x5bdd('0x38')](_0x5bdd('0x2a'),_0x5bdd('0x39'),_0x3bd831,JSON['stringify'](_0x18aa86));});}else{logger[_0x5bdd('0x2d')](_0x5bdd('0x35'));return BPromise['resolve']({'id':_0x29c0bf['userId'],'email':_0x3166fb[_0x5bdd('0x23')],'name':_0x5bdd('0x37')})[_0x5bdd('0x28')](function(_0x33258c){var _0x8f1ae0=_0x33258c['statusCode']||0x1f4;logger[_0x5bdd('0x38')](_0x5bdd('0x2a'),_0x5bdd('0x39'),_0x8f1ae0,JSON['stringify'](_0x33258c));});}}function getEndUser(_0x227a86,_0xa77324,_0x148961,_0x3d2d2b){logger[_0x5bdd('0x2d')](_0x5bdd('0x3a'),_0x148961);return request({'method':'GET','uri':util[_0x5bdd('0x1f')](_0x5bdd('0x20'),_0x227a86['remoteUri']),'qs':{'operation':_0x5bdd('0x30'),'username':_0x227a86['username'],'sessionName':_0x3d2d2b[_0x5bdd('0x31')],'query':util['format'](_0x5bdd('0x3b'),_0x148961,_0x148961,_0x148961,_0x148961,_0x148961)},'json':!![]})[_0x5bdd('0x3c')](function(_0x5346f1){if(_0x5346f1[_0x5bdd('0x32')]&&_0x5346f1[_0x5bdd('0x26')]['length']){logger['info'](_0x5bdd('0x3d'));return BPromise['resolve']({'id':_0x5346f1[_0x5bdd('0x26')][0x0]['id'],'name':_0x5346f1['result'][0x0][_0x5bdd('0x3e')]+'\x20'+_0x5346f1[_0x5bdd('0x26')][0x0]['lastname'],'phone':_0x148961});}else{logger[_0x5bdd('0x2d')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'method':_0x5bdd('0x1e'),'uri':util[_0x5bdd('0x1f')](_0x5bdd('0x20'),_0x227a86['remoteUri']),'form':{'operation':_0x5bdd('0x22'),'sessionName':_0x3d2d2b[_0x5bdd('0x31')],'elementType':_0x5bdd('0x3f'),'element':JSON[_0x5bdd('0x2c')]({'lastname':_0xa77324,'phone':_0x148961,'assigned_user_id':'\x20'})},'json':!![]})['then'](function(_0x1c3d3e){logger[_0x5bdd('0x2d')](_0x5bdd('0x40'));return BPromise['resolve']({'id':_0x1c3d3e[_0x5bdd('0x26')]['id'],'name':_0x1c3d3e[_0x5bdd('0x26')][_0x5bdd('0x41')],'phone':_0x1c3d3e[_0x5bdd('0x26')][_0x5bdd('0x42')]});})[_0x5bdd('0x28')](function(_0x49c27a){var _0x25aa16=_0x49c27a[_0x5bdd('0x29')]||0x1f4;logger[_0x5bdd('0x38')]('[vTiger],\x20%s,\x20%s,\x20%s',_0x5bdd('0x43'),_0x25aa16,JSON[_0x5bdd('0x2c')](_0x49c27a));});}});}function getConnection(_0x2cebef){var _0x5574b8=_0x2cebef[_0x5bdd('0x23')];var _0xb92dd4=_0x2cebef[_0x5bdd('0x44')];return request({'method':_0x5bdd('0x2f'),'uri':util[_0x5bdd('0x1f')](_0x5bdd('0x20'),_0x2cebef[_0x5bdd('0x21')]),'qs':{'operation':_0x5bdd('0x45'),'username':_0x5574b8},'json':!![]})[_0x5bdd('0x3c')](function(_0x4139da){if(_0x4139da[_0x5bdd('0x32')]){return request({'method':_0x5bdd('0x1e'),'uri':util['format'](_0x5bdd('0x20'),_0x2cebef[_0x5bdd('0x21')]),'form':{'operation':_0x5bdd('0x46'),'username':_0x5574b8,'accessKey':md5(_0x4139da['result'][_0x5bdd('0x47')]+_0xb92dd4)},'json':!![]});}})[_0x5bdd('0x3c')](function(_0x5972d4){if(_0x5972d4[_0x5bdd('0x32')]){return BPromise['resolve'](_0x5972d4[_0x5bdd('0x26')]);}else{throw new Error(util['format']('Account\x20%d\x20is\x20not\x20valid',_0x2cebef['id']));}})['catch'](function(_0x1a36fb){var _0x302d51=_0x1a36fb['statusCode']||0x1f4;logger[_0x5bdd('0x38')](_0x5bdd('0x2a'),_0x5bdd('0x48'),_0x302d51,JSON['stringify'](_0x1a36fb));});}function request(_0x157f08){logger['info'](_0x5bdd('0x49'),JSON[_0x5bdd('0x2c')](_0x157f08));return rp(_0x157f08);}exports[_0x5bdd('0x4a')]=function(_0x474646,_0x15b0f9,_0x2282bb,_0x7a6622,_0x56f239,_0x5ed0d8){var _0x31e61d,_0x2115c8,_0xc431cf,_0xdf4f7e;_0x5ed0d8['remoteUri']=intUtil[_0x5bdd('0x4b')](_0x5ed0d8[_0x5bdd('0x21')]);if(_0x56f239&&_0x56f239['monitor_format']){logger[_0x5bdd('0x2d')]('[QUEUE]',_0x5bdd('0x4c'));_0x15b0f9['recordingURL']=util[_0x5bdd('0x1f')](_0x5bdd('0x4d'),_0x5ed0d8[_0x5bdd('0x4e')],_0x15b0f9[_0x5bdd('0x4f')],md5(_0x15b0f9[_0x5bdd('0x4f')]));}else{_0x15b0f9[_0x5bdd('0x50')]='';}return getConnection(_0x5ed0d8)[_0x5bdd('0x3c')](function(_0x5e31c7){_0xdf4f7e=_0x5e31c7;return getUser(_0x5ed0d8,_0x7a6622[_0x5bdd('0x51')],_0xdf4f7e);})['then'](function(_0x35ebd7){_0x31e61d=_0x35ebd7;logger[_0x5bdd('0x2d')](_0x5bdd('0x52'),_0x31e61d['id']);return getEndUser(_0x5ed0d8,_0x15b0f9[_0x5bdd('0x53')],_0x15b0f9['calleridnum'],_0xdf4f7e);})[_0x5bdd('0x3c')](function(_0x4e5b02){_0x2115c8=_0x4e5b02;logger[_0x5bdd('0x2d')]('The\x20Enduser\x20ID\x20is:',_0x2115c8['id']);return createTicket(_0x5ed0d8,_0x31e61d,_0x2115c8,_0x2282bb,_0x15b0f9,_0x2282bb[_0x5bdd('0x54')],_0xdf4f7e);})[_0x5bdd('0x3c')](function(_0x35a45a){_0xc431cf=_0x35a45a;logger[_0x5bdd('0x2d')]('Ticket\x20created!');logger[_0x5bdd('0x2d')](_0x5bdd('0x55'),_0xc431cf['id']);var _0x2458b9=util[_0x5bdd('0x1f')](_0x5bdd('0x56'),_0x5ed0d8[_0x5bdd('0x21')],_['split'](_0xc431cf['id'],'x')[0x1]);logger[_0x5bdd('0x2d')]('[QUEUE]',_0x5bdd('0x57'));emit(util[_0x5bdd('0x1f')]('user:%s',_0x7a6622[_0x5bdd('0x16')]),_0x5bdd('0x58'),{'uri':_0x2458b9});})['catch'](function(_0x61b999){logger[_0x5bdd('0x38')]('[QUEUE]',JSON[_0x5bdd('0x2c')](_0x61b999));});};exports['outbound']=function(_0x65b18f,_0x1846e5,_0x18a9fb,_0x44d2b0,_0x2652bc,_0x585c18,_0x535666){var _0x4261da,_0x3d414d,_0x556de8,_0x1f48d7;_0x585c18['remoteUri']=intUtil[_0x5bdd('0x4b')](_0x585c18[_0x5bdd('0x21')]);_0x585c18[_0x5bdd('0x4e')]=intUtil[_0x5bdd('0x4b')](_0x585c18['serverUrl']);if(_0x535666&&_0x535666[_0x5bdd('0x59')]&&_0x535666[_0x5bdd('0x59')]!==_0x5bdd('0x5a')){logger[_0x5bdd('0x2d')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x1846e5['recordingURL']=util[_0x5bdd('0x1f')](_0x5bdd('0x4d'),_0x585c18[_0x5bdd('0x4e')],_0x1846e5[_0x5bdd('0x4f')],md5(_0x1846e5[_0x5bdd('0x4f')]));}return getConnection(_0x585c18)[_0x5bdd('0x3c')](function(_0x5367d2){_0x1f48d7=_0x5367d2;return getUser(_0x585c18,_0x44d2b0[_0x5bdd('0x51')],_0x1f48d7);})[_0x5bdd('0x3c')](function(_0xff72fa){_0x4261da=_0xff72fa;logger[_0x5bdd('0x2d')](_0x5bdd('0x52'),_0x4261da['id']);return getEndUser(_0x585c18,_0x1846e5[_0x5bdd('0x5b')],_0x1846e5[_0x5bdd('0x5c')],_0x1f48d7);})['then'](function(_0x4bc63e){_0x3d414d=_0x4bc63e;logger[_0x5bdd('0x2d')](_0x5bdd('0x5d'),_0x3d414d['id']);return createTicket(_0x585c18,_0x4261da,_0x3d414d,_0x18a9fb,_0x1846e5,_0x18a9fb[_0x5bdd('0x54')],_0x1f48d7);})[_0x5bdd('0x3c')](function(_0x174723){_0x556de8=_0x174723;logger[_0x5bdd('0x2d')](_0x5bdd('0x5e'));logger[_0x5bdd('0x2d')]('The\x20Ticket\x20ID\x20is:',_0x556de8['id']);var _0x1c00e0=util[_0x5bdd('0x1f')](_0x5bdd('0x56'),_0x585c18[_0x5bdd('0x21')],_[_0x5bdd('0x5f')](_0x556de8['id'],'x')[0x1]);logger['info']('[OUTBOUND]',_0x5bdd('0x57'));emit(util[_0x5bdd('0x1f')](_0x5bdd('0x60'),_0x44d2b0[_0x5bdd('0x16')]),_0x5bdd('0x58'),{'uri':_0x1c00e0});})[_0x5bdd('0x28')](function(_0x285ab3){logger[_0x5bdd('0x38')](_0x5bdd('0x61'),JSON['stringify'](_0x285ab3));});};exports[_0x5bdd('0x62')]=function(_0x204d7e,_0x3b81c2,_0xc73d6c,_0x48f6ca,_0xd4b554,_0x14dc8f){var _0x3a9ff7,_0x371611,_0x180481,_0x426428;_0x14dc8f[_0x5bdd('0x21')]=intUtil[_0x5bdd('0x4b')](_0x14dc8f[_0x5bdd('0x21')]);_0x14dc8f['serverUrl']=intUtil['stripTrailingSlash'](_0x14dc8f[_0x5bdd('0x4e')]);if(_0xd4b554&&_0xd4b554[_0x5bdd('0x63')]){logger[_0x5bdd('0x2d')]('['+_0x3b81c2[_0x5bdd('0x64')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x3b81c2['recordingURL']=util[_0x5bdd('0x1f')](_0x5bdd('0x4d'),_0x14dc8f[_0x5bdd('0x4e')],_0x3b81c2[_0x5bdd('0x4f')],md5(_0x3b81c2['uniqueid']));}else{_0x3b81c2[_0x5bdd('0x50')]='';}return getConnection(_0x14dc8f)[_0x5bdd('0x3c')](function(_0xc68553){_0x426428=_0xc68553;return getUser(_0x14dc8f,'',_0x426428);})[_0x5bdd('0x3c')](function(_0xdbdaa3){_0x3a9ff7=_0xdbdaa3;logger['info'](_0x5bdd('0x52'),_0x3a9ff7['id']);return getEndUser(_0x14dc8f,_0x3b81c2['calleridname'],_0x3b81c2[_0x5bdd('0x65')],_0x426428);})[_0x5bdd('0x3c')](function(_0x4aa502){_0x371611=_0x4aa502;logger['info'](_0x5bdd('0x5d'),_0x371611['id']);return createTicket(_0x14dc8f,_0x3a9ff7,_0x371611,_0xc73d6c,_0x3b81c2,_0xc73d6c[_0x5bdd('0x54')],_0x426428);})['then'](function(_0x4b5963){_0x180481=_0x4b5963;logger[_0x5bdd('0x2d')](_0x5bdd('0x5e'));logger['info'](_0x5bdd('0x55'),_0x180481['id']);})[_0x5bdd('0x28')](function(_0x3b7eb2){logger[_0x5bdd('0x38')]('['+_0x3b81c2[_0x5bdd('0x64')]['toUpperCase']()+']',JSON['stringify'](_0x3b7eb2));});};
git://repos.xcallymotion.com / motion2.git / blob