18 var _0x2d50=['Normal','Open','getString','Subjects','Descriptions','POST','%s/webservice.php','remoteUri','username','sessionName','HelpDesk','then','success','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','stringify','catch','error','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','Getting\x20agent\x20with\x20email','GET','format','query','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','result','Agent\x20found!','email1','first_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','resolve','userId','admin','statusCode','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','firstname','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','create','Contacts','Enduser\x20created.','getEndUser','getchallenge','Account\x20%d\x20is\x20not\x20valid','[HTTP]','queue','stripTrailingSlash','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','email','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','Ticket\x20created!','[QUEUE]','user:%s','trigger:browser:url','recordingFormat','none','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','split','[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','unmanaged','lastevent','toUpperCase','bluebird','md5','util','./util','../../../../config/environment','../../../../config/logger','vTiger','defaults','socket.io-emitter','redis','emit','length','forEach','string','idField','content','toString','type','variableName','Variable','name','toLowerCase','info','Creating\x20new\x20ticket...','merge'];(function(_0x3afe18,_0x26922c){var _0x19ed1f=function(_0x1c0660){while(--_0x1c0660){_0x3afe18['push'](_0x3afe18['shift']());}};_0x19ed1f(++_0x26922c);}(_0x2d50,0x1db));var _0x02d5=function(_0x3380cb,_0x296719){_0x3380cb=_0x3380cb-0x0;var _0x2f6303=_0x2d50[_0x3380cb];return _0x2f6303;};'use strict';var _=require('lodash');var rp=require('request-promise');var BPromise=require(_0x02d5('0x0'));var md5=require(_0x02d5('0x1'));var util=require(_0x02d5('0x2'));var Redis=require('ioredis');var intUtil=require(_0x02d5('0x3'));var config=require(_0x02d5('0x4'));var logger=require(_0x02d5('0x5'))(_0x02d5('0x6'));config['redis']=_[_0x02d5('0x7')](config['redis'],{'host':'localhost','port':0x18eb});var io=require(_0x02d5('0x8'))(new Redis(config[_0x02d5('0x9')]));function emit(_0x4a3982,_0x161f26,_0x43cd36){io['to'](_0x4a3982)[_0x02d5('0xa')](_0x161f26,_0x43cd36);}function getCustomFields(_0x6760f3,_0x4f2ce1){var _0x4ba3d8={};if(_0x6760f3[_0x02d5('0xb')]>0x0){_[_0x02d5('0xc')](_0x6760f3,function(_0x17ac51){if(_0x17ac51['type']===_0x02d5('0xd')&&_0x17ac51['idField']){_0x4ba3d8[_0x17ac51[_0x02d5('0xe')]]=_0x17ac51[_0x02d5('0xf')][_0x02d5('0x10')]();}else if(_0x17ac51[_0x02d5('0x11')]==='variable'&&_0x17ac51[_0x02d5('0x12')]&&_0x17ac51[_0x02d5('0xe')]&&_0x4f2ce1[_0x17ac51[_0x02d5('0x12')]]){_0x4ba3d8[_0x17ac51[_0x02d5('0xe')]]=_0x4f2ce1[_0x17ac51[_0x02d5('0x12')]]['toString']();}else if(_0x17ac51[_0x02d5('0x11')]==='customVariable'&&_0x17ac51[_0x02d5('0x13')]&&_0x17ac51[_0x02d5('0x13')][_0x02d5('0x14')]&&_0x17ac51[_0x02d5('0xe')]&&_0x4f2ce1[_0x17ac51[_0x02d5('0x13')]['name'][_0x02d5('0x15')]()]){_0x4ba3d8[_0x17ac51[_0x02d5('0xe')]]=_0x4f2ce1[_0x17ac51[_0x02d5('0x13')][_0x02d5('0x14')][_0x02d5('0x15')]()]['toString']();}});}return _0x4ba3d8;}function createTicket(_0x3d2f21,_0x5332a7,_0x3ae1f7,_0x18075d,_0x496a0f,_0x331140,_0x2b9a67){logger[_0x02d5('0x16')](_0x02d5('0x17'));var _0x275dfa=_[_0x02d5('0x18')]({'parent_id':'','assigned_user_id':_0x5332a7['id'],'ticketpriorities':_0x02d5('0x19'),'ticketstatus':_0x02d5('0x1a'),'ticket_title':intUtil[_0x02d5('0x1b')](_0x18075d[_0x02d5('0x1c')],_0x496a0f,'\x20'),'description':intUtil[_0x02d5('0x1b')](_0x18075d[_0x02d5('0x1d')],_0x496a0f,'\x0a'),'contact_id':_0x3ae1f7['id']},getCustomFields(_0x331140,_0x496a0f));var _0x9cf5c7={'method':_0x02d5('0x1e'),'uri':util['format'](_0x02d5('0x1f'),_0x3d2f21[_0x02d5('0x20')]),'form':{'operation':'create','username':_0x3d2f21[_0x02d5('0x21')],'sessionName':_0x2b9a67[_0x02d5('0x22')],'elementType':_0x02d5('0x23'),'element':JSON['stringify'](_0x275dfa)},'json':!![]};return request(_0x9cf5c7)[_0x02d5('0x24')](function(_0x4011c7){if(_0x4011c7[_0x02d5('0x25')]){return BPromise['resolve']({'id':_0x4011c7['result']['id']});}else{throw new Error(util['format'](_0x02d5('0x26'),JSON[_0x02d5('0x27')](_0x4011c7['error'])));}})[_0x02d5('0x28')](function(_0x37f02c){var _0x13c528=_0x37f02c['statusCode']||0x1f4;logger[_0x02d5('0x29')](_0x02d5('0x2a'),_0x02d5('0x2b'),_0x13c528,JSON[_0x02d5('0x27')](_0x37f02c));});}function getUser(_0x5dae50,_0x1adafc,_0x2c7251){if(intUtil[_0x02d5('0x2c')](_0x1adafc)){logger[_0x02d5('0x16')](_0x02d5('0x2d'),_0x1adafc);return request({'method':_0x02d5('0x2e'),'uri':util[_0x02d5('0x2f')](_0x02d5('0x1f'),_0x5dae50[_0x02d5('0x20')]),'qs':{'operation':_0x02d5('0x30'),'username':_0x5dae50[_0x02d5('0x21')],'sessionName':_0x2c7251[_0x02d5('0x22')],'query':util[_0x02d5('0x2f')](_0x02d5('0x31'),_0x1adafc)},'json':!![]})[_0x02d5('0x24')](function(_0x5134a4){if(_0x5134a4[_0x02d5('0x25')]&&_0x5134a4[_0x02d5('0x32')][_0x02d5('0xb')]){logger[_0x02d5('0x16')](_0x02d5('0x33'));return BPromise['resolve']({'id':_0x5134a4[_0x02d5('0x32')][0x0]['id'],'email':_0x5134a4['result'][0x0][_0x02d5('0x34')],'name':_0x5134a4[_0x02d5('0x32')][0x0][_0x02d5('0x35')]+'\x20'+_0x5134a4[_0x02d5('0x32')]['last_name']});}else{logger[_0x02d5('0x16')](_0x02d5('0x36'));return BPromise[_0x02d5('0x37')]({'id':_0x2c7251[_0x02d5('0x38')],'email':_0x5dae50[_0x02d5('0x21')],'name':_0x02d5('0x39')});}})[_0x02d5('0x28')](function(_0x2ed4e9){var _0x455751=_0x2ed4e9[_0x02d5('0x3a')]||0x1f4;logger['error'](_0x02d5('0x2a'),'getUser',_0x455751,JSON[_0x02d5('0x27')](_0x2ed4e9));});}else{logger[_0x02d5('0x16')](_0x02d5('0x36'));return BPromise[_0x02d5('0x37')]({'id':_0x2c7251['userId'],'email':_0x5dae50[_0x02d5('0x21')],'name':_0x02d5('0x39')})[_0x02d5('0x28')](function(_0x26e38f){var _0xac7b94=_0x26e38f[_0x02d5('0x3a')]||0x1f4;logger[_0x02d5('0x29')](_0x02d5('0x2a'),'getUser',_0xac7b94,JSON['stringify'](_0x26e38f));});}}function getEndUser(_0x473a72,_0x9140fe,_0x3d2a06,_0x46aa03){logger[_0x02d5('0x16')]('Searching\x20end\x20user\x20with\x20phone',_0x3d2a06);return request({'method':_0x02d5('0x2e'),'uri':util[_0x02d5('0x2f')](_0x02d5('0x1f'),_0x473a72[_0x02d5('0x20')]),'qs':{'operation':_0x02d5('0x30'),'username':_0x473a72[_0x02d5('0x21')],'sessionName':_0x46aa03[_0x02d5('0x22')],'query':util[_0x02d5('0x2f')](_0x02d5('0x3b'),_0x3d2a06,_0x3d2a06,_0x3d2a06,_0x3d2a06,_0x3d2a06)},'json':!![]})[_0x02d5('0x24')](function(_0x3e15c0){if(_0x3e15c0[_0x02d5('0x25')]&&_0x3e15c0[_0x02d5('0x32')]['length']){logger['info']('Enduser\x20found!');return BPromise[_0x02d5('0x37')]({'id':_0x3e15c0[_0x02d5('0x32')][0x0]['id'],'name':_0x3e15c0[_0x02d5('0x32')][0x0][_0x02d5('0x3c')]+'\x20'+_0x3e15c0[_0x02d5('0x32')][0x0][_0x02d5('0x3d')],'phone':_0x3d2a06});}else{logger[_0x02d5('0x16')](_0x02d5('0x3e'));return request({'method':_0x02d5('0x1e'),'uri':util[_0x02d5('0x2f')](_0x02d5('0x1f'),_0x473a72[_0x02d5('0x20')]),'form':{'operation':_0x02d5('0x3f'),'sessionName':_0x46aa03[_0x02d5('0x22')],'elementType':_0x02d5('0x40'),'element':JSON['stringify']({'lastname':_0x9140fe,'phone':_0x3d2a06,'assigned_user_id':'\x20'})},'json':!![]})[_0x02d5('0x24')](function(_0xe8ba4b){logger[_0x02d5('0x16')](_0x02d5('0x41'));return BPromise[_0x02d5('0x37')]({'id':_0xe8ba4b[_0x02d5('0x32')]['id'],'name':_0xe8ba4b[_0x02d5('0x32')][_0x02d5('0x3d')],'phone':_0xe8ba4b[_0x02d5('0x32')]['phone']});})[_0x02d5('0x28')](function(_0x30ba00){var _0x5cd5a5=_0x30ba00[_0x02d5('0x3a')]||0x1f4;logger['error'](_0x02d5('0x2a'),_0x02d5('0x42'),_0x5cd5a5,JSON[_0x02d5('0x27')](_0x30ba00));});}});}function getConnection(_0x4f2b3e){var _0x1a9d04=_0x4f2b3e[_0x02d5('0x21')];var _0x2b9d49=_0x4f2b3e['accessKey'];return request({'method':_0x02d5('0x2e'),'uri':util[_0x02d5('0x2f')](_0x02d5('0x1f'),_0x4f2b3e[_0x02d5('0x20')]),'qs':{'operation':_0x02d5('0x43'),'username':_0x1a9d04},'json':!![]})[_0x02d5('0x24')](function(_0x225d77){if(_0x225d77[_0x02d5('0x25')]){return request({'method':_0x02d5('0x1e'),'uri':util[_0x02d5('0x2f')]('%s/webservice.php',_0x4f2b3e[_0x02d5('0x20')]),'form':{'operation':'login','username':_0x1a9d04,'accessKey':md5(_0x225d77[_0x02d5('0x32')]['token']+_0x2b9d49)},'json':!![]});}})['then'](function(_0x119640){if(_0x119640[_0x02d5('0x25')]){return BPromise[_0x02d5('0x37')](_0x119640[_0x02d5('0x32')]);}else{throw new Error(util[_0x02d5('0x2f')](_0x02d5('0x44'),_0x4f2b3e['id']));}})['catch'](function(_0xf0b8e3){var _0x2f1106=_0xf0b8e3[_0x02d5('0x3a')]||0x1f4;logger['error'](_0x02d5('0x2a'),'getConnection',_0x2f1106,JSON[_0x02d5('0x27')](_0xf0b8e3));});}function request(_0x412613){logger['info'](_0x02d5('0x45'),JSON['stringify'](_0x412613));return rp(_0x412613);}exports[_0x02d5('0x46')]=function(_0x5a26eb,_0x37a5da,_0x20a65b,_0x11b0dd,_0x5c01ae,_0xcbb909){var _0x2b8a2d,_0x365728,_0x3eda85,_0x5622f6;_0xcbb909['remoteUri']=intUtil[_0x02d5('0x47')](_0xcbb909['remoteUri']);if(_0x5c01ae&&_0x5c01ae[_0x02d5('0x48')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x37a5da[_0x02d5('0x49')]=util['format'](_0x02d5('0x4a'),_0xcbb909[_0x02d5('0x4b')],_0x37a5da[_0x02d5('0x4c')],md5(_0x37a5da[_0x02d5('0x4c')]));}else{_0x37a5da[_0x02d5('0x49')]='';}return getConnection(_0xcbb909)[_0x02d5('0x24')](function(_0x156044){_0x5622f6=_0x156044;return getUser(_0xcbb909,_0x11b0dd[_0x02d5('0x4d')],_0x5622f6);})[_0x02d5('0x24')](function(_0x53dd41){_0x2b8a2d=_0x53dd41;logger[_0x02d5('0x16')]('The\x20User\x20ID\x20is:',_0x2b8a2d['id']);return getEndUser(_0xcbb909,_0x37a5da[_0x02d5('0x4e')],_0x37a5da[_0x02d5('0x4f')],_0x5622f6);})['then'](function(_0x4fa04f){_0x365728=_0x4fa04f;logger[_0x02d5('0x16')](_0x02d5('0x50'),_0x365728['id']);return createTicket(_0xcbb909,_0x2b8a2d,_0x365728,_0x20a65b,_0x37a5da,_0x20a65b[_0x02d5('0x51')],_0x5622f6);})[_0x02d5('0x24')](function(_0x25b907){_0x3eda85=_0x25b907;logger[_0x02d5('0x16')](_0x02d5('0x52'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x3eda85['id']);var _0x34cba6=util[_0x02d5('0x2f')]('%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT',_0xcbb909[_0x02d5('0x20')],_['split'](_0x3eda85['id'],'x')[0x1]);logger['info'](_0x02d5('0x53'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util['format'](_0x02d5('0x54'),_0x11b0dd[_0x02d5('0x14')]),_0x02d5('0x55'),{'uri':_0x34cba6});})[_0x02d5('0x28')](function(_0x3121b7){logger[_0x02d5('0x29')](_0x02d5('0x53'),JSON['stringify'](_0x3121b7));});};exports['outbound']=function(_0x5da013,_0x3477b2,_0x3e2d00,_0x59c6f6,_0x576661,_0x3b5488,_0x41ad86){var _0x2a492f,_0x5740c4,_0x2c6586,_0x327277;_0x3b5488[_0x02d5('0x20')]=intUtil['stripTrailingSlash'](_0x3b5488[_0x02d5('0x20')]);_0x3b5488['serverUrl']=intUtil[_0x02d5('0x47')](_0x3b5488['serverUrl']);if(_0x41ad86&&_0x41ad86['recordingFormat']&&_0x41ad86[_0x02d5('0x56')]!==_0x02d5('0x57')){logger['info']('[OUTBOUND]',_0x02d5('0x58'));_0x3477b2[_0x02d5('0x49')]=util[_0x02d5('0x2f')](_0x02d5('0x4a'),_0x3b5488['serverUrl'],_0x3477b2['uniqueid'],md5(_0x3477b2['uniqueid']));}return getConnection(_0x3b5488)[_0x02d5('0x24')](function(_0x5757fc){_0x327277=_0x5757fc;return getUser(_0x3b5488,_0x59c6f6[_0x02d5('0x4d')],_0x327277);})[_0x02d5('0x24')](function(_0x48b87b){_0x2a492f=_0x48b87b;logger[_0x02d5('0x16')](_0x02d5('0x59'),_0x2a492f['id']);return getEndUser(_0x3b5488,_0x3477b2[_0x02d5('0x5a')],_0x3477b2[_0x02d5('0x5b')],_0x327277);})['then'](function(_0x25b20d){_0x5740c4=_0x25b20d;logger[_0x02d5('0x16')](_0x02d5('0x50'),_0x5740c4['id']);return createTicket(_0x3b5488,_0x2a492f,_0x5740c4,_0x3e2d00,_0x3477b2,_0x3e2d00[_0x02d5('0x51')],_0x327277);})['then'](function(_0x1faa93){_0x2c6586=_0x1faa93;logger[_0x02d5('0x16')](_0x02d5('0x52'));logger['info'](_0x02d5('0x5c'),_0x2c6586['id']);var _0x1f5fde=util[_0x02d5('0x2f')](_0x02d5('0x5d'),_0x3b5488[_0x02d5('0x20')],_[_0x02d5('0x5e')](_0x2c6586['id'],'x')[0x1]);logger['info'](_0x02d5('0x5f'),_0x02d5('0x60'));emit(util[_0x02d5('0x2f')](_0x02d5('0x54'),_0x59c6f6[_0x02d5('0x14')]),_0x02d5('0x55'),{'uri':_0x1f5fde});})[_0x02d5('0x28')](function(_0x20c0a4){logger[_0x02d5('0x29')]('[OUTBOUND]',JSON[_0x02d5('0x27')](_0x20c0a4));});};exports[_0x02d5('0x61')]=function(_0x597162,_0x1c7428,_0x121b33,_0x3749e2,_0x28d51d,_0x399674){var _0xf47c8e,_0x2bb2e1,_0x3f956d,_0xe9a3f5;_0x399674[_0x02d5('0x20')]=intUtil['stripTrailingSlash'](_0x399674['remoteUri']);_0x399674['serverUrl']=intUtil['stripTrailingSlash'](_0x399674[_0x02d5('0x4b')]);if(_0x28d51d&&_0x28d51d[_0x02d5('0x48')]){logger[_0x02d5('0x16')]('['+_0x1c7428[_0x02d5('0x62')]['toUpperCase']()+']',_0x02d5('0x58'));_0x1c7428[_0x02d5('0x49')]=util[_0x02d5('0x2f')](_0x02d5('0x4a'),_0x399674['serverUrl'],_0x1c7428['uniqueid'],md5(_0x1c7428['uniqueid']));}else{_0x1c7428['recordingURL']='';}return getConnection(_0x399674)[_0x02d5('0x24')](function(_0x96263d){_0xe9a3f5=_0x96263d;return getUser(_0x399674,'',_0xe9a3f5);})[_0x02d5('0x24')](function(_0x3d77de){_0xf47c8e=_0x3d77de;logger['info'](_0x02d5('0x59'),_0xf47c8e['id']);return getEndUser(_0x399674,_0x1c7428[_0x02d5('0x4e')],_0x1c7428[_0x02d5('0x4f')],_0xe9a3f5);})[_0x02d5('0x24')](function(_0xfacb8d){_0x2bb2e1=_0xfacb8d;logger[_0x02d5('0x16')](_0x02d5('0x50'),_0x2bb2e1['id']);return createTicket(_0x399674,_0xf47c8e,_0x2bb2e1,_0x121b33,_0x1c7428,_0x121b33['Fields'],_0xe9a3f5);})[_0x02d5('0x24')](function(_0x485e2e){_0x3f956d=_0x485e2e;logger['info']('Ticket\x20created!');logger[_0x02d5('0x16')](_0x02d5('0x5c'),_0x3f956d['id']);})[_0x02d5('0x28')](function(_0x33b747){logger[_0x02d5('0x29')]('['+_0x1c7428[_0x02d5('0x62')][_0x02d5('0x63')]()+']',JSON[_0x02d5('0x27')](_0x33b747));});};
git://repos.xcallymotion.com / motion2.git / blob