18 var _0x4a0f=['Creating\x20new\x20ticket...','merge','Normal','Subjects','getString','Descriptions','POST','format','%s/webservice.php','remoteUri','create','username','sessionName','HelpDesk','stringify','success','resolve','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','catch','statusCode','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','Getting\x20agent\x20with\x20email','query','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','then','length','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','error','GET','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','firstname','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Contacts','Enduser\x20created.','getEndUser','accessKey','getchallenge','login','token','Account\x20%d\x20is\x20not\x20valid','getConnection','queue','stripTrailingSlash','monitor_format','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','email','calleridname','The\x20Enduser\x20ID\x20is:','Ticket\x20created!','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','user:%s','trigger:browser:url','[QUEUE]','outbound','recordingFormat','[OUTBOUND]','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','Fields','split','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','lastevent','toUpperCase','calleridnum','lodash','request-promise','bluebird','md5','util','../../../../config/environment','vTiger','redis','localhost','socket.io-emitter','emit','forEach','type','string','idField','toString','variableName','customVariable','Variable','name','toLowerCase','info'];(function(_0x543084,_0x4337f5){var _0x306a57=function(_0x2769ed){while(--_0x2769ed){_0x543084['push'](_0x543084['shift']());}};_0x306a57(++_0x4337f5);}(_0x4a0f,0xae));var _0xf4a0=function(_0x26d00d,_0x1221a2){_0x26d00d=_0x26d00d-0x0;var _0x130ab6=_0x4a0f[_0x26d00d];return _0x130ab6;};'use strict';var _=require(_0xf4a0('0x0'));var rp=require(_0xf4a0('0x1'));var BPromise=require(_0xf4a0('0x2'));var md5=require(_0xf4a0('0x3'));var util=require(_0xf4a0('0x4'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0xf4a0('0x5'));var logger=require('../../../../config/logger')(_0xf4a0('0x6'));config[_0xf4a0('0x7')]=_['defaults'](config[_0xf4a0('0x7')],{'host':_0xf4a0('0x8'),'port':0x18eb});var io=require(_0xf4a0('0x9'))(new Redis(config[_0xf4a0('0x7')]));function emit(_0x5e2ad0,_0x457abe,_0x27042c){io['to'](_0x5e2ad0)[_0xf4a0('0xa')](_0x457abe,_0x27042c);}function getCustomFields(_0x582066,_0x48a47d){var _0x4e7f69={};if(_0x582066['length']>0x0){_[_0xf4a0('0xb')](_0x582066,function(_0x3d8c62){if(_0x3d8c62[_0xf4a0('0xc')]===_0xf4a0('0xd')&&_0x3d8c62[_0xf4a0('0xe')]){_0x4e7f69[_0x3d8c62[_0xf4a0('0xe')]]=_0x3d8c62['content'][_0xf4a0('0xf')]();}else if(_0x3d8c62[_0xf4a0('0xc')]==='variable'&&_0x3d8c62[_0xf4a0('0x10')]&&_0x3d8c62[_0xf4a0('0xe')]&&_0x48a47d[_0x3d8c62[_0xf4a0('0x10')]]){_0x4e7f69[_0x3d8c62['idField']]=_0x48a47d[_0x3d8c62[_0xf4a0('0x10')]][_0xf4a0('0xf')]();}else if(_0x3d8c62[_0xf4a0('0xc')]===_0xf4a0('0x11')&&_0x3d8c62[_0xf4a0('0x12')]&&_0x3d8c62['Variable'][_0xf4a0('0x13')]&&_0x3d8c62['idField']&&_0x48a47d[_0x3d8c62[_0xf4a0('0x12')]['name'][_0xf4a0('0x14')]()]){_0x4e7f69[_0x3d8c62[_0xf4a0('0xe')]]=_0x48a47d[_0x3d8c62[_0xf4a0('0x12')][_0xf4a0('0x13')]['toLowerCase']()]['toString']();}});}return _0x4e7f69;}function createTicket(_0x458371,_0x1bc450,_0x489bd9,_0x404f46,_0x4cefad,_0x3660c6,_0x5681bc){logger[_0xf4a0('0x15')](_0xf4a0('0x16'));var _0x43b0f7=_[_0xf4a0('0x17')]({'parent_id':'','assigned_user_id':_0x1bc450['id'],'ticketpriorities':_0xf4a0('0x18'),'ticketstatus':'Open','ticket_title':intUtil['getString'](_0x404f46[_0xf4a0('0x19')],_0x4cefad,'\x20'),'description':intUtil[_0xf4a0('0x1a')](_0x404f46[_0xf4a0('0x1b')],_0x4cefad,'\x0a'),'contact_id':_0x489bd9['id']},getCustomFields(_0x3660c6,_0x4cefad));var _0x5591ca={'method':_0xf4a0('0x1c'),'uri':util[_0xf4a0('0x1d')](_0xf4a0('0x1e'),_0x458371[_0xf4a0('0x1f')]),'form':{'operation':_0xf4a0('0x20'),'username':_0x458371[_0xf4a0('0x21')],'sessionName':_0x5681bc[_0xf4a0('0x22')],'elementType':_0xf4a0('0x23'),'element':JSON[_0xf4a0('0x24')](_0x43b0f7)},'json':!![]};return request(_0x5591ca)['then'](function(_0x10da71){if(_0x10da71[_0xf4a0('0x25')]){return BPromise[_0xf4a0('0x26')]({'id':_0x10da71[_0xf4a0('0x27')]['id']});}else{throw new Error(util[_0xf4a0('0x1d')](_0xf4a0('0x28'),JSON['stringify'](_0x10da71['error'])));}})[_0xf4a0('0x29')](function(_0x1e5b55){var _0x2c9fca=_0x1e5b55[_0xf4a0('0x2a')]||0x1f4;logger['error'](_0xf4a0('0x2b'),_0xf4a0('0x2c'),_0x2c9fca,JSON[_0xf4a0('0x24')](_0x1e5b55));});}function getUser(_0x336699,_0x4c6654,_0x14b9d4){if(intUtil[_0xf4a0('0x2d')](_0x4c6654)){logger[_0xf4a0('0x15')](_0xf4a0('0x2e'),_0x4c6654);return request({'method':'GET','uri':util['format'](_0xf4a0('0x1e'),_0x336699[_0xf4a0('0x1f')]),'qs':{'operation':_0xf4a0('0x2f'),'username':_0x336699[_0xf4a0('0x21')],'sessionName':_0x14b9d4[_0xf4a0('0x22')],'query':util[_0xf4a0('0x1d')](_0xf4a0('0x30'),_0x4c6654)},'json':!![]})[_0xf4a0('0x31')](function(_0x3919c7){if(_0x3919c7[_0xf4a0('0x25')]&&_0x3919c7[_0xf4a0('0x27')][_0xf4a0('0x32')]){logger[_0xf4a0('0x15')]('Agent\x20found!');return BPromise[_0xf4a0('0x26')]({'id':_0x3919c7[_0xf4a0('0x27')][0x0]['id'],'email':_0x3919c7[_0xf4a0('0x27')][0x0]['email1'],'name':_0x3919c7[_0xf4a0('0x27')][0x0]['first_name']+'\x20'+_0x3919c7['result'][_0xf4a0('0x33')]});}else{logger['info'](_0xf4a0('0x34'));return BPromise[_0xf4a0('0x26')]({'id':_0x14b9d4[_0xf4a0('0x35')],'email':_0x336699[_0xf4a0('0x21')],'name':_0xf4a0('0x36')});}})[_0xf4a0('0x29')](function(_0x2390dc){var _0x31bd9e=_0x2390dc[_0xf4a0('0x2a')]||0x1f4;logger[_0xf4a0('0x37')]('[vTiger],\x20%s,\x20%s,\x20%s','getUser',_0x31bd9e,JSON[_0xf4a0('0x24')](_0x2390dc));});}else{logger['info'](_0xf4a0('0x34'));return BPromise['resolve']({'id':_0x14b9d4[_0xf4a0('0x35')],'email':_0x336699['username'],'name':_0xf4a0('0x36')})['catch'](function(_0x148b37){var _0xbcb95e=_0x148b37[_0xf4a0('0x2a')]||0x1f4;logger['error'](_0xf4a0('0x2b'),'getUser',_0xbcb95e,JSON['stringify'](_0x148b37));});}}function getEndUser(_0x2c27fa,_0xb0f76e,_0x4f4a0b,_0x5d9101){logger[_0xf4a0('0x15')]('Searching\x20end\x20user\x20with\x20phone',_0x4f4a0b);return request({'method':_0xf4a0('0x38'),'uri':util['format']('%s/webservice.php',_0x2c27fa[_0xf4a0('0x1f')]),'qs':{'operation':_0xf4a0('0x2f'),'username':_0x2c27fa[_0xf4a0('0x21')],'sessionName':_0x5d9101[_0xf4a0('0x22')],'query':util[_0xf4a0('0x1d')](_0xf4a0('0x39'),_0x4f4a0b,_0x4f4a0b,_0x4f4a0b,_0x4f4a0b,_0x4f4a0b)},'json':!![]})['then'](function(_0x299026){if(_0x299026['success']&&_0x299026['result'][_0xf4a0('0x32')]){logger['info']('Enduser\x20found!');return BPromise['resolve']({'id':_0x299026[_0xf4a0('0x27')][0x0]['id'],'name':_0x299026[_0xf4a0('0x27')][0x0][_0xf4a0('0x3a')]+'\x20'+_0x299026[_0xf4a0('0x27')][0x0][_0xf4a0('0x3b')],'phone':_0x4f4a0b});}else{logger[_0xf4a0('0x15')](_0xf4a0('0x3c'));return request({'method':_0xf4a0('0x1c'),'uri':util['format'](_0xf4a0('0x1e'),_0x2c27fa[_0xf4a0('0x1f')]),'form':{'operation':_0xf4a0('0x20'),'sessionName':_0x5d9101[_0xf4a0('0x22')],'elementType':_0xf4a0('0x3d'),'element':JSON[_0xf4a0('0x24')]({'lastname':_0xb0f76e,'phone':_0x4f4a0b,'assigned_user_id':'\x20'})},'json':!![]})['then'](function(_0x107d45){logger[_0xf4a0('0x15')](_0xf4a0('0x3e'));return BPromise[_0xf4a0('0x26')]({'id':_0x107d45[_0xf4a0('0x27')]['id'],'name':_0x107d45['result'][_0xf4a0('0x3b')],'phone':_0x107d45[_0xf4a0('0x27')]['phone']});})[_0xf4a0('0x29')](function(_0x1e06f2){var _0x4aa418=_0x1e06f2[_0xf4a0('0x2a')]||0x1f4;logger[_0xf4a0('0x37')](_0xf4a0('0x2b'),_0xf4a0('0x3f'),_0x4aa418,JSON['stringify'](_0x1e06f2));});}});}function getConnection(_0x1d2e28){var _0x4a5387=_0x1d2e28[_0xf4a0('0x21')];var _0x1f1a6e=_0x1d2e28[_0xf4a0('0x40')];return request({'method':_0xf4a0('0x38'),'uri':util[_0xf4a0('0x1d')](_0xf4a0('0x1e'),_0x1d2e28[_0xf4a0('0x1f')]),'qs':{'operation':_0xf4a0('0x41'),'username':_0x4a5387},'json':!![]})[_0xf4a0('0x31')](function(_0x57cafa){if(_0x57cafa['success']){return request({'method':_0xf4a0('0x1c'),'uri':util['format'](_0xf4a0('0x1e'),_0x1d2e28[_0xf4a0('0x1f')]),'form':{'operation':_0xf4a0('0x42'),'username':_0x4a5387,'accessKey':md5(_0x57cafa['result'][_0xf4a0('0x43')]+_0x1f1a6e)},'json':!![]});}})[_0xf4a0('0x31')](function(_0x52b78d){if(_0x52b78d['success']){return BPromise[_0xf4a0('0x26')](_0x52b78d[_0xf4a0('0x27')]);}else{throw new Error(util[_0xf4a0('0x1d')](_0xf4a0('0x44'),_0x1d2e28['id']));}})[_0xf4a0('0x29')](function(_0x3a708a){var _0x1a35c6=_0x3a708a[_0xf4a0('0x2a')]||0x1f4;logger['error']('[vTiger],\x20%s,\x20%s,\x20%s',_0xf4a0('0x45'),_0x1a35c6,JSON[_0xf4a0('0x24')](_0x3a708a));});}function request(_0x434b33){logger['info']('[HTTP]',JSON[_0xf4a0('0x24')](_0x434b33));return rp(_0x434b33);}exports[_0xf4a0('0x46')]=function(_0x193ce5,_0x2152cb,_0xce0000,_0x1aa460,_0x232882,_0x249b89){var _0x202759,_0x3ebcf7,_0x58b0f0,_0x120666;_0x249b89['remoteUri']=intUtil[_0xf4a0('0x47')](_0x249b89[_0xf4a0('0x1f')]);if(_0x232882&&_0x232882[_0xf4a0('0x48')]){logger['info']('[QUEUE]',_0xf4a0('0x49'));_0x2152cb[_0xf4a0('0x4a')]=util['format'](_0xf4a0('0x4b'),_0x249b89[_0xf4a0('0x4c')],_0x2152cb['uniqueid'],md5(_0x2152cb[_0xf4a0('0x4d')]));}else{_0x2152cb[_0xf4a0('0x4a')]='';}return getConnection(_0x249b89)[_0xf4a0('0x31')](function(_0x405ebf){_0x120666=_0x405ebf;return getUser(_0x249b89,_0x1aa460[_0xf4a0('0x4e')],_0x120666);})[_0xf4a0('0x31')](function(_0x5b405f){_0x202759=_0x5b405f;logger[_0xf4a0('0x15')]('The\x20User\x20ID\x20is:',_0x202759['id']);return getEndUser(_0x249b89,_0x2152cb[_0xf4a0('0x4f')],_0x2152cb['calleridnum'],_0x120666);})['then'](function(_0x1fa9e4){_0x3ebcf7=_0x1fa9e4;logger[_0xf4a0('0x15')](_0xf4a0('0x50'),_0x3ebcf7['id']);return createTicket(_0x249b89,_0x202759,_0x3ebcf7,_0xce0000,_0x2152cb,_0xce0000['Fields'],_0x120666);})['then'](function(_0x167d13){_0x58b0f0=_0x167d13;logger[_0xf4a0('0x15')](_0xf4a0('0x51'));logger[_0xf4a0('0x15')]('The\x20Ticket\x20ID\x20is:',_0x58b0f0['id']);var _0xaf7dff=util[_0xf4a0('0x1d')](_0xf4a0('0x52'),_0x249b89[_0xf4a0('0x1f')],_['split'](_0x58b0f0['id'],'x')[0x1]);logger[_0xf4a0('0x15')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0xf4a0('0x1d')](_0xf4a0('0x53'),_0x1aa460[_0xf4a0('0x13')]),_0xf4a0('0x54'),{'uri':_0xaf7dff});})[_0xf4a0('0x29')](function(_0x3965c0){logger[_0xf4a0('0x37')](_0xf4a0('0x55'),JSON['stringify'](_0x3965c0));});};exports[_0xf4a0('0x56')]=function(_0x3e5c0d,_0xb75de4,_0x1b63dd,_0x52527d,_0x57e1c7,_0x28a964,_0x5811ae){var _0x595b07,_0x2c7ebb,_0x436908,_0x463b96;_0x28a964[_0xf4a0('0x1f')]=intUtil['stripTrailingSlash'](_0x28a964[_0xf4a0('0x1f')]);_0x28a964[_0xf4a0('0x4c')]=intUtil[_0xf4a0('0x47')](_0x28a964['serverUrl']);if(_0x5811ae&&_0x5811ae[_0xf4a0('0x57')]&&_0x5811ae[_0xf4a0('0x57')]!=='none'){logger[_0xf4a0('0x15')](_0xf4a0('0x58'),'Recording\x20is\x20enabled!');_0xb75de4['recordingURL']=util[_0xf4a0('0x1d')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x28a964[_0xf4a0('0x4c')],_0xb75de4[_0xf4a0('0x4d')],md5(_0xb75de4[_0xf4a0('0x4d')]));}return getConnection(_0x28a964)['then'](function(_0x2c662c){_0x463b96=_0x2c662c;return getUser(_0x28a964,_0x52527d[_0xf4a0('0x4e')],_0x463b96);})[_0xf4a0('0x31')](function(_0x59fe9a){_0x595b07=_0x59fe9a;logger[_0xf4a0('0x15')](_0xf4a0('0x59'),_0x595b07['id']);return getEndUser(_0x28a964,_0xb75de4[_0xf4a0('0x5a')],_0xb75de4[_0xf4a0('0x5b')],_0x463b96);})[_0xf4a0('0x31')](function(_0x88311d){_0x2c7ebb=_0x88311d;logger[_0xf4a0('0x15')]('The\x20Enduser\x20ID\x20is:',_0x2c7ebb['id']);return createTicket(_0x28a964,_0x595b07,_0x2c7ebb,_0x1b63dd,_0xb75de4,_0x1b63dd[_0xf4a0('0x5c')],_0x463b96);})['then'](function(_0x44231b){_0x436908=_0x44231b;logger['info'](_0xf4a0('0x51'));logger['info']('The\x20Ticket\x20ID\x20is:',_0x436908['id']);var _0x48efeb=util['format'](_0xf4a0('0x52'),_0x28a964['remoteUri'],_[_0xf4a0('0x5d')](_0x436908['id'],'x')[0x1]);logger['info'](_0xf4a0('0x58'),_0xf4a0('0x5e'));emit(util[_0xf4a0('0x1d')](_0xf4a0('0x53'),_0x52527d[_0xf4a0('0x13')]),_0xf4a0('0x54'),{'uri':_0x48efeb});})[_0xf4a0('0x29')](function(_0x455db8){logger[_0xf4a0('0x37')](_0xf4a0('0x58'),JSON['stringify'](_0x455db8));});};exports['unmanaged']=function(_0x1e9748,_0x4eea0a,_0x4f0398,_0x31e3ba,_0x31a7cc,_0x4a55d8){var _0x5c0b58,_0x380949,_0x29dde0,_0xbc9ac0;_0x4a55d8['remoteUri']=intUtil['stripTrailingSlash'](_0x4a55d8['remoteUri']);_0x4a55d8[_0xf4a0('0x4c')]=intUtil[_0xf4a0('0x47')](_0x4a55d8[_0xf4a0('0x4c')]);if(_0x31a7cc&&_0x31a7cc[_0xf4a0('0x48')]){logger['info']('['+_0x4eea0a[_0xf4a0('0x5f')][_0xf4a0('0x60')]()+']',_0xf4a0('0x49'));_0x4eea0a[_0xf4a0('0x4a')]=util[_0xf4a0('0x1d')](_0xf4a0('0x4b'),_0x4a55d8['serverUrl'],_0x4eea0a[_0xf4a0('0x4d')],md5(_0x4eea0a[_0xf4a0('0x4d')]));}else{_0x4eea0a[_0xf4a0('0x4a')]='';}return getConnection(_0x4a55d8)[_0xf4a0('0x31')](function(_0x394e22){_0xbc9ac0=_0x394e22;return getUser(_0x4a55d8,'',_0xbc9ac0);})[_0xf4a0('0x31')](function(_0x1dfe0a){_0x5c0b58=_0x1dfe0a;logger[_0xf4a0('0x15')](_0xf4a0('0x59'),_0x5c0b58['id']);return getEndUser(_0x4a55d8,_0x4eea0a['calleridname'],_0x4eea0a[_0xf4a0('0x61')],_0xbc9ac0);})[_0xf4a0('0x31')](function(_0x3297c1){_0x380949=_0x3297c1;logger[_0xf4a0('0x15')]('The\x20Enduser\x20ID\x20is:',_0x380949['id']);return createTicket(_0x4a55d8,_0x5c0b58,_0x380949,_0x4f0398,_0x4eea0a,_0x4f0398[_0xf4a0('0x5c')],_0xbc9ac0);})['then'](function(_0x310d99){_0x29dde0=_0x310d99;logger[_0xf4a0('0x15')](_0xf4a0('0x51'));logger[_0xf4a0('0x15')]('The\x20Ticket\x20ID\x20is:',_0x29dde0['id']);})['catch'](function(_0xd5d09c){logger[_0xf4a0('0x37')]('['+_0x4eea0a['lastevent'][_0xf4a0('0x60')]()+']',JSON[_0xf4a0('0x24')](_0xd5d09c));});};
git://repos.xcallymotion.com / motion2.git / blob