server/services/ami/trigger/integration/vtiger.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x23b3=['recordingFormat','none','Recording\x20is\x20enabled!','email','destcalleridname','destcalleridnum','Fields','split','[OUTBOUND]','unmanaged','monitor_format','lastevent','toUpperCase','calleridname','The\x20Enduser\x20ID\x20is:','lodash','bluebird','md5','util','../../../../config/environment','../../../../config/logger','vTiger','redis','defaults','localhost','socket.io-emitter','length','forEach','type','string','content','toString','variable','idField','variableName','customVariable','name','Variable','info','merge','Normal','getString','Descriptions','POST','create','username','then','format','error','catch','statusCode','createTicket','stringify','validateEmail','Getting\x20agent\x20with\x20email','GET','%s/webservice.php','remoteUri','query','sessionName','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','success','result','resolve','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','[vTiger],\x20%s,\x20%s,\x20%s','getUser','userId','Searching\x20end\x20user\x20with\x20phone','Enduser\x20found!','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Contacts','Enduser\x20created.','phone','getEndUser','accessKey','getchallenge','login','Account\x20%d\x20is\x20not\x20valid','getConnection','[HTTP]','queue','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','The\x20User\x20ID\x20is:','calleridnum','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','outbound','stripTrailingSlash'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x23b3,0xd5));var _0x323b=function(_0x3fe2be,_0x24cfba){_0x3fe2be=_0x3fe2be-0x0;var _0x16b3ca=_0x23b3[_0x3fe2be];return _0x16b3ca;};'use strict';var _=require(_0x323b('0x0'));var rp=require('request-promise');var BPromise=require(_0x323b('0x1'));var md5=require(_0x323b('0x2'));var util=require(_0x323b('0x3'));var Redis=require('ioredis');var intUtil=require('./util');var config=require(_0x323b('0x4'));var logger=require(_0x323b('0x5'))(_0x323b('0x6'));config[_0x323b('0x7')]=_[_0x323b('0x8')](config[_0x323b('0x7')],{'host':_0x323b('0x9'),'port':0x18eb});var io=require(_0x323b('0xa'))(new Redis(config[_0x323b('0x7')]));function emit(_0x18285d,_0x56e440,_0x53a5d5){io['to'](_0x18285d)['emit'](_0x56e440,_0x53a5d5);}function getCustomFields(_0x552eff,_0x27f2a5){var _0x5531d0={};if(_0x552eff[_0x323b('0xb')]>0x0){_[_0x323b('0xc')](_0x552eff,function(_0x3b27c8){if(_0x3b27c8[_0x323b('0xd')]===_0x323b('0xe')&&_0x3b27c8['idField']){_0x5531d0[_0x3b27c8['idField']]=_0x3b27c8[_0x323b('0xf')][_0x323b('0x10')]();}else if(_0x3b27c8[_0x323b('0xd')]===_0x323b('0x11')&&_0x3b27c8['variableName']&&_0x3b27c8[_0x323b('0x12')]&&_0x27f2a5[_0x3b27c8[_0x323b('0x13')]]){_0x5531d0[_0x3b27c8[_0x323b('0x12')]]=_0x27f2a5[_0x3b27c8[_0x323b('0x13')]]['toString']();}else if(_0x3b27c8[_0x323b('0xd')]===_0x323b('0x14')&&_0x3b27c8['Variable']&&_0x3b27c8['Variable'][_0x323b('0x15')]&&_0x3b27c8['idField']&&_0x27f2a5[_0x3b27c8[_0x323b('0x16')]['name']['toLowerCase']()]){_0x5531d0[_0x3b27c8[_0x323b('0x12')]]=_0x27f2a5[_0x3b27c8['Variable']['name']['toLowerCase']()][_0x323b('0x10')]();}});}return _0x5531d0;}function createTicket(_0x596bee,_0x39319b,_0xb551a,_0x59b8a3,_0x3e9119,_0x3b0c9b,_0x1a1726){logger[_0x323b('0x17')]('Creating\x20new\x20ticket...');var _0x54b6b6=_[_0x323b('0x18')]({'parent_id':'','assigned_user_id':_0x39319b['id'],'ticketpriorities':_0x323b('0x19'),'ticketstatus':'Open','ticket_title':intUtil[_0x323b('0x1a')](_0x59b8a3['Subjects'],_0x3e9119,'\x20'),'description':intUtil['getString'](_0x59b8a3[_0x323b('0x1b')],_0x3e9119,'\x0a'),'contact_id':_0xb551a['id']},getCustomFields(_0x3b0c9b,_0x3e9119));var _0x3d5262={'method':_0x323b('0x1c'),'uri':util['format']('%s/webservice.php',_0x596bee['remoteUri']),'form':{'operation':_0x323b('0x1d'),'username':_0x596bee[_0x323b('0x1e')],'sessionName':_0x1a1726['sessionName'],'elementType':'HelpDesk','element':JSON['stringify'](_0x54b6b6)},'json':!![]};return request(_0x3d5262)[_0x323b('0x1f')](function(_0x4b151f){if(_0x4b151f['success']){return BPromise['resolve']({'id':_0x4b151f['result']['id']});}else{throw new Error(util[_0x323b('0x20')]('Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s',JSON['stringify'](_0x4b151f[_0x323b('0x21')])));}})[_0x323b('0x22')](function(_0x213e11){var _0x10507b=_0x213e11[_0x323b('0x23')]||0x1f4;logger[_0x323b('0x21')]('[vTiger],\x20%s,\x20%s,\x20%s',_0x323b('0x24'),_0x10507b,JSON[_0x323b('0x25')](_0x213e11));});}function getUser(_0x4b8cd5,_0x45b01a,_0x273f6d){if(intUtil[_0x323b('0x26')](_0x45b01a)){logger['info'](_0x323b('0x27'),_0x45b01a);return request({'method':_0x323b('0x28'),'uri':util[_0x323b('0x20')](_0x323b('0x29'),_0x4b8cd5[_0x323b('0x2a')]),'qs':{'operation':_0x323b('0x2b'),'username':_0x4b8cd5['username'],'sessionName':_0x273f6d[_0x323b('0x2c')],'query':util[_0x323b('0x20')](_0x323b('0x2d'),_0x45b01a)},'json':!![]})[_0x323b('0x1f')](function(_0x2bc591){if(_0x2bc591[_0x323b('0x2e')]&&_0x2bc591[_0x323b('0x2f')][_0x323b('0xb')]){logger[_0x323b('0x17')]('Agent\x20found!');return BPromise[_0x323b('0x30')]({'id':_0x2bc591[_0x323b('0x2f')][0x0]['id'],'email':_0x2bc591['result'][0x0]['email1'],'name':_0x2bc591[_0x323b('0x2f')][0x0]['first_name']+'\x20'+_0x2bc591[_0x323b('0x2f')][_0x323b('0x31')]});}else{logger[_0x323b('0x17')](_0x323b('0x32'));return BPromise[_0x323b('0x30')]({'id':_0x273f6d['userId'],'email':_0x4b8cd5[_0x323b('0x1e')],'name':'admin'});}})[_0x323b('0x22')](function(_0x5864f0){var _0x387e9f=_0x5864f0[_0x323b('0x23')]||0x1f4;logger['error'](_0x323b('0x33'),_0x323b('0x34'),_0x387e9f,JSON[_0x323b('0x25')](_0x5864f0));});}else{logger[_0x323b('0x17')](_0x323b('0x32'));return BPromise[_0x323b('0x30')]({'id':_0x273f6d[_0x323b('0x35')],'email':_0x4b8cd5['username'],'name':'admin'})[_0x323b('0x22')](function(_0xae6e8e){var _0x13bd08=_0xae6e8e[_0x323b('0x23')]||0x1f4;logger[_0x323b('0x21')](_0x323b('0x33'),_0x323b('0x34'),_0x13bd08,JSON[_0x323b('0x25')](_0xae6e8e));});}}function getEndUser(_0x27efbf,_0xc63464,_0x1b6e49,_0x31f796){logger[_0x323b('0x17')](_0x323b('0x36'),_0x1b6e49);return request({'method':'GET','uri':util['format'](_0x323b('0x29'),_0x27efbf[_0x323b('0x2a')]),'qs':{'operation':'query','username':_0x27efbf['username'],'sessionName':_0x31f796[_0x323b('0x2c')],'query':util[_0x323b('0x20')]('SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;',_0x1b6e49,_0x1b6e49,_0x1b6e49,_0x1b6e49,_0x1b6e49)},'json':!![]})[_0x323b('0x1f')](function(_0xd1cb01){if(_0xd1cb01[_0x323b('0x2e')]&&_0xd1cb01[_0x323b('0x2f')][_0x323b('0xb')]){logger[_0x323b('0x17')](_0x323b('0x37'));return BPromise[_0x323b('0x30')]({'id':_0xd1cb01[_0x323b('0x2f')][0x0]['id'],'name':_0xd1cb01['result'][0x0]['firstname']+'\x20'+_0xd1cb01[_0x323b('0x2f')][0x0][_0x323b('0x38')],'phone':_0x1b6e49});}else{logger[_0x323b('0x17')](_0x323b('0x39'));return request({'method':_0x323b('0x1c'),'uri':util[_0x323b('0x20')](_0x323b('0x29'),_0x27efbf[_0x323b('0x2a')]),'form':{'operation':_0x323b('0x1d'),'sessionName':_0x31f796['sessionName'],'elementType':_0x323b('0x3a'),'element':JSON[_0x323b('0x25')]({'lastname':_0xc63464,'phone':_0x1b6e49,'assigned_user_id':'\x20'})},'json':!![]})[_0x323b('0x1f')](function(_0x1b05fb){logger[_0x323b('0x17')](_0x323b('0x3b'));return BPromise['resolve']({'id':_0x1b05fb[_0x323b('0x2f')]['id'],'name':_0x1b05fb[_0x323b('0x2f')][_0x323b('0x38')],'phone':_0x1b05fb[_0x323b('0x2f')][_0x323b('0x3c')]});})[_0x323b('0x22')](function(_0x568b9d){var _0x3cfe4d=_0x568b9d[_0x323b('0x23')]||0x1f4;logger['error'](_0x323b('0x33'),_0x323b('0x3d'),_0x3cfe4d,JSON[_0x323b('0x25')](_0x568b9d));});}});}function getConnection(_0x228d79){var _0x5d606c=_0x228d79[_0x323b('0x1e')];var _0x5158cf=_0x228d79[_0x323b('0x3e')];return request({'method':'GET','uri':util[_0x323b('0x20')]('%s/webservice.php',_0x228d79[_0x323b('0x2a')]),'qs':{'operation':_0x323b('0x3f'),'username':_0x5d606c},'json':!![]})[_0x323b('0x1f')](function(_0x25dd5e){if(_0x25dd5e[_0x323b('0x2e')]){return request({'method':_0x323b('0x1c'),'uri':util['format'](_0x323b('0x29'),_0x228d79[_0x323b('0x2a')]),'form':{'operation':_0x323b('0x40'),'username':_0x5d606c,'accessKey':md5(_0x25dd5e[_0x323b('0x2f')]['token']+_0x5158cf)},'json':!![]});}})['then'](function(_0x4a2af3){if(_0x4a2af3[_0x323b('0x2e')]){return BPromise[_0x323b('0x30')](_0x4a2af3[_0x323b('0x2f')]);}else{throw new Error(util[_0x323b('0x20')](_0x323b('0x41'),_0x228d79['id']));}})[_0x323b('0x22')](function(_0x36e06e){var _0x389f28=_0x36e06e['statusCode']||0x1f4;logger[_0x323b('0x21')](_0x323b('0x33'),_0x323b('0x42'),_0x389f28,JSON[_0x323b('0x25')](_0x36e06e));});}function request(_0x592e46){logger[_0x323b('0x17')](_0x323b('0x43'),JSON[_0x323b('0x25')](_0x592e46));return rp(_0x592e46);}exports[_0x323b('0x44')]=function(_0x2ec4e1,_0x5a2955,_0x43c4f6,_0x9c6ad4,_0x4695d7,_0x30b1e7){var _0x1512c2,_0x546ccf,_0x17715e,_0x594d38;_0x30b1e7['remoteUri']=intUtil['stripTrailingSlash'](_0x30b1e7[_0x323b('0x2a')]);if(_0x4695d7&&_0x4695d7['monitor_format']){logger[_0x323b('0x17')](_0x323b('0x45'),'Recording\x20is\x20enabled!');_0x5a2955[_0x323b('0x46')]=util[_0x323b('0x20')](_0x323b('0x47'),_0x30b1e7[_0x323b('0x48')],_0x5a2955['uniqueid'],md5(_0x5a2955[_0x323b('0x49')]));}else{_0x5a2955['recordingURL']='';}return getConnection(_0x30b1e7)[_0x323b('0x1f')](function(_0xdced78){_0x594d38=_0xdced78;return getUser(_0x30b1e7,_0x9c6ad4['email'],_0x594d38);})[_0x323b('0x1f')](function(_0x53b5ad){_0x1512c2=_0x53b5ad;logger['info'](_0x323b('0x4a'),_0x1512c2['id']);return getEndUser(_0x30b1e7,_0x5a2955['calleridname'],_0x5a2955[_0x323b('0x4b')],_0x594d38);})[_0x323b('0x1f')](function(_0x2f0b77){_0x546ccf=_0x2f0b77;logger[_0x323b('0x17')]('The\x20Enduser\x20ID\x20is:',_0x546ccf['id']);return createTicket(_0x30b1e7,_0x1512c2,_0x546ccf,_0x43c4f6,_0x5a2955,_0x43c4f6['Fields'],_0x594d38);})[_0x323b('0x1f')](function(_0xfd8d59){_0x17715e=_0xfd8d59;logger[_0x323b('0x17')](_0x323b('0x4c'));logger[_0x323b('0x17')](_0x323b('0x4d'),_0x17715e['id']);var _0x12d382=util[_0x323b('0x20')](_0x323b('0x4e'),_0x30b1e7[_0x323b('0x2a')],_['split'](_0x17715e['id'],'x')[0x1]);logger[_0x323b('0x17')]('[QUEUE]',_0x323b('0x4f'));emit(util[_0x323b('0x20')](_0x323b('0x50'),_0x9c6ad4[_0x323b('0x15')]),_0x323b('0x51'),{'uri':_0x12d382});})[_0x323b('0x22')](function(_0x4bc5d9){logger['error'](_0x323b('0x45'),JSON[_0x323b('0x25')](_0x4bc5d9));});};exports[_0x323b('0x52')]=function(_0x449082,_0x486bab,_0x4a59ca,_0x3fbb57,_0x401085,_0x10ed22,_0x1ba6c7){var _0x3f959b,_0x115d65,_0x337c16,_0x194e5e;_0x10ed22[_0x323b('0x2a')]=intUtil[_0x323b('0x53')](_0x10ed22[_0x323b('0x2a')]);_0x10ed22[_0x323b('0x48')]=intUtil['stripTrailingSlash'](_0x10ed22['serverUrl']);if(_0x1ba6c7&&_0x1ba6c7['recordingFormat']&&_0x1ba6c7[_0x323b('0x54')]!==_0x323b('0x55')){logger[_0x323b('0x17')]('[OUTBOUND]',_0x323b('0x56'));_0x486bab[_0x323b('0x46')]=util['format'](_0x323b('0x47'),_0x10ed22['serverUrl'],_0x486bab[_0x323b('0x49')],md5(_0x486bab[_0x323b('0x49')]));}return getConnection(_0x10ed22)[_0x323b('0x1f')](function(_0x47a9a4){_0x194e5e=_0x47a9a4;return getUser(_0x10ed22,_0x3fbb57[_0x323b('0x57')],_0x194e5e);})[_0x323b('0x1f')](function(_0x575efc){_0x3f959b=_0x575efc;logger['info'](_0x323b('0x4a'),_0x3f959b['id']);return getEndUser(_0x10ed22,_0x486bab[_0x323b('0x58')],_0x486bab[_0x323b('0x59')],_0x194e5e);})[_0x323b('0x1f')](function(_0x45c046){_0x115d65=_0x45c046;logger[_0x323b('0x17')]('The\x20Enduser\x20ID\x20is:',_0x115d65['id']);return createTicket(_0x10ed22,_0x3f959b,_0x115d65,_0x4a59ca,_0x486bab,_0x4a59ca[_0x323b('0x5a')],_0x194e5e);})[_0x323b('0x1f')](function(_0x2a138f){_0x337c16=_0x2a138f;logger[_0x323b('0x17')](_0x323b('0x4c'));logger['info'](_0x323b('0x4d'),_0x337c16['id']);var _0x318025=util[_0x323b('0x20')](_0x323b('0x4e'),_0x10ed22['remoteUri'],_[_0x323b('0x5b')](_0x337c16['id'],'x')[0x1]);logger['info'](_0x323b('0x5c'),_0x323b('0x4f'));emit(util[_0x323b('0x20')](_0x323b('0x50'),_0x3fbb57['name']),'trigger:browser:url',{'uri':_0x318025});})[_0x323b('0x22')](function(_0x5acd86){logger['error'](_0x323b('0x5c'),JSON[_0x323b('0x25')](_0x5acd86));});};exports[_0x323b('0x5d')]=function(_0x4c3303,_0x359dda,_0x4e7d6,_0x423655,_0x5c6aa4,_0x29641a){var _0xfb909b,_0x222583,_0x29e9d6,_0x123a4d;_0x29641a['remoteUri']=intUtil[_0x323b('0x53')](_0x29641a[_0x323b('0x2a')]);_0x29641a[_0x323b('0x48')]=intUtil['stripTrailingSlash'](_0x29641a[_0x323b('0x48')]);if(_0x5c6aa4&&_0x5c6aa4[_0x323b('0x5e')]){logger[_0x323b('0x17')]('['+_0x359dda[_0x323b('0x5f')][_0x323b('0x60')]()+']',_0x323b('0x56'));_0x359dda[_0x323b('0x46')]=util[_0x323b('0x20')](_0x323b('0x47'),_0x29641a[_0x323b('0x48')],_0x359dda[_0x323b('0x49')],md5(_0x359dda['uniqueid']));}else{_0x359dda[_0x323b('0x46')]='';}return getConnection(_0x29641a)[_0x323b('0x1f')](function(_0x35b077){_0x123a4d=_0x35b077;return getUser(_0x29641a,'',_0x123a4d);})['then'](function(_0x225835){_0xfb909b=_0x225835;logger['info'](_0x323b('0x4a'),_0xfb909b['id']);return getEndUser(_0x29641a,_0x359dda[_0x323b('0x61')],_0x359dda[_0x323b('0x4b')],_0x123a4d);})[_0x323b('0x1f')](function(_0x3f82ca){_0x222583=_0x3f82ca;logger['info'](_0x323b('0x62'),_0x222583['id']);return createTicket(_0x29641a,_0xfb909b,_0x222583,_0x4e7d6,_0x359dda,_0x4e7d6['Fields'],_0x123a4d);})[_0x323b('0x1f')](function(_0xf2034d){_0x29e9d6=_0xf2034d;logger['info'](_0x323b('0x4c'));logger[_0x323b('0x17')](_0x323b('0x4d'),_0x29e9d6['id']);})[_0x323b('0x22')](function(_0x2846f0){logger[_0x323b('0x21')]('['+_0x359dda['lastevent'][_0x323b('0x60')]()+']',JSON[_0x323b('0x25')](_0x2846f0));});};