18 var _0x9146=['lastevent','toUpperCase','calleridnum','lodash','bluebird','util','ioredis','./util','../../../../config/environment','redis','defaults','localhost','emit','length','forEach','type','string','idField','content','toString','variableName','customVariable','Variable','name','toLowerCase','info','merge','Normal','Open','getString','Descriptions','POST','format','remoteUri','create','username','sessionName','HelpDesk','then','resolve','result','Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s','stringify','error','catch','[vTiger],\x20%s,\x20%s,\x20%s','validateEmail','Getting\x20agent\x20with\x20email','GET','%s/webservice.php','query','SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;','success','Agent\x20found!','email1','first_name','statusCode','getUser','userId','admin','Searching\x20end\x20user\x20with\x20phone','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','Enduser\x20found!','Contacts','Enduser\x20created.','lastname','phone','getEndUser','accessKey','token','[HTTP]','queue','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','serverUrl','uniqueid','The\x20User\x20ID\x20is:','The\x20Enduser\x20ID\x20is:','Fields','Ticket\x20created!','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','user:%s','trigger:browser:url','outbound','stripTrailingSlash','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','email','destcalleridnum','split','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','unmanaged'];(function(_0x472ac2,_0x45a2db){var _0x15265e=function(_0x3842ba){while(--_0x3842ba){_0x472ac2['push'](_0x472ac2['shift']());}};_0x15265e(++_0x45a2db);}(_0x9146,0x187));var _0x6914=function(_0x3d4876,_0x366386){_0x3d4876=_0x3d4876-0x0;var _0x58ca9d=_0x9146[_0x3d4876];return _0x58ca9d;};'use strict';var _=require(_0x6914('0x0'));var rp=require('request-promise');var BPromise=require(_0x6914('0x1'));var md5=require('md5');var util=require(_0x6914('0x2'));var Redis=require(_0x6914('0x3'));var intUtil=require(_0x6914('0x4'));var config=require(_0x6914('0x5'));var logger=require('../../../../config/logger')('vTiger');config[_0x6914('0x6')]=_[_0x6914('0x7')](config[_0x6914('0x6')],{'host':_0x6914('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x4aee62,_0xf550d2,_0x437660){io['to'](_0x4aee62)[_0x6914('0x9')](_0xf550d2,_0x437660);}function getCustomFields(_0x4feb71,_0x7d36b9){var _0x851a83={};if(_0x4feb71[_0x6914('0xa')]>0x0){_[_0x6914('0xb')](_0x4feb71,function(_0x370418){if(_0x370418[_0x6914('0xc')]===_0x6914('0xd')&&_0x370418[_0x6914('0xe')]){_0x851a83[_0x370418[_0x6914('0xe')]]=_0x370418[_0x6914('0xf')][_0x6914('0x10')]();}else if(_0x370418[_0x6914('0xc')]==='variable'&&_0x370418[_0x6914('0x11')]&&_0x370418['idField']&&_0x7d36b9[_0x370418[_0x6914('0x11')]]){_0x851a83[_0x370418[_0x6914('0xe')]]=_0x7d36b9[_0x370418[_0x6914('0x11')]][_0x6914('0x10')]();}else if(_0x370418['type']===_0x6914('0x12')&&_0x370418[_0x6914('0x13')]&&_0x370418[_0x6914('0x13')][_0x6914('0x14')]&&_0x370418['idField']&&_0x7d36b9[_0x370418['Variable'][_0x6914('0x14')]['toLowerCase']()]){_0x851a83[_0x370418[_0x6914('0xe')]]=_0x7d36b9[_0x370418[_0x6914('0x13')][_0x6914('0x14')][_0x6914('0x15')]()]['toString']();}});}return _0x851a83;}function createTicket(_0x47a1c0,_0x24c036,_0x239f7a,_0x1016ef,_0x4c4634,_0x4077a3,_0x8c9cb0){logger[_0x6914('0x16')]('Creating\x20new\x20ticket...');var _0x13de0f=_[_0x6914('0x17')]({'parent_id':'','assigned_user_id':_0x24c036['id'],'ticketpriorities':_0x6914('0x18'),'ticketstatus':_0x6914('0x19'),'ticket_title':intUtil[_0x6914('0x1a')](_0x1016ef['Subjects'],_0x4c4634,'\x20'),'description':intUtil[_0x6914('0x1a')](_0x1016ef[_0x6914('0x1b')],_0x4c4634,'\x0a'),'contact_id':_0x239f7a['id']},getCustomFields(_0x4077a3,_0x4c4634));var _0x1f6d88={'method':_0x6914('0x1c'),'uri':util[_0x6914('0x1d')]('%s/webservice.php',_0x47a1c0[_0x6914('0x1e')]),'form':{'operation':_0x6914('0x1f'),'username':_0x47a1c0[_0x6914('0x20')],'sessionName':_0x8c9cb0[_0x6914('0x21')],'elementType':_0x6914('0x22'),'element':JSON['stringify'](_0x13de0f)},'json':!![]};return request(_0x1f6d88)[_0x6914('0x23')](function(_0x42b820){if(_0x42b820['success']){return BPromise[_0x6914('0x24')]({'id':_0x42b820[_0x6914('0x25')]['id']});}else{throw new Error(util[_0x6914('0x1d')](_0x6914('0x26'),JSON[_0x6914('0x27')](_0x42b820[_0x6914('0x28')])));}})[_0x6914('0x29')](function(_0x547b36){var _0x33db96=_0x547b36['statusCode']||0x1f4;logger[_0x6914('0x28')](_0x6914('0x2a'),'createTicket',_0x33db96,JSON[_0x6914('0x27')](_0x547b36));});}function getUser(_0x171f8f,_0x3dd555,_0x18c874){if(intUtil[_0x6914('0x2b')](_0x3dd555)){logger[_0x6914('0x16')](_0x6914('0x2c'),_0x3dd555);return request({'method':_0x6914('0x2d'),'uri':util[_0x6914('0x1d')](_0x6914('0x2e'),_0x171f8f[_0x6914('0x1e')]),'qs':{'operation':_0x6914('0x2f'),'username':_0x171f8f['username'],'sessionName':_0x18c874[_0x6914('0x21')],'query':util[_0x6914('0x1d')](_0x6914('0x30'),_0x3dd555)},'json':!![]})['then'](function(_0x32386e){if(_0x32386e[_0x6914('0x31')]&&_0x32386e[_0x6914('0x25')][_0x6914('0xa')]){logger['info'](_0x6914('0x32'));return BPromise['resolve']({'id':_0x32386e['result'][0x0]['id'],'email':_0x32386e['result'][0x0][_0x6914('0x33')],'name':_0x32386e[_0x6914('0x25')][0x0][_0x6914('0x34')]+'\x20'+_0x32386e[_0x6914('0x25')]['last_name']});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0x6914('0x24')]({'id':_0x18c874['userId'],'email':_0x171f8f[_0x6914('0x20')],'name':'admin'});}})[_0x6914('0x29')](function(_0x3f0315){var _0x3ff85e=_0x3f0315[_0x6914('0x35')]||0x1f4;logger[_0x6914('0x28')]('[vTiger],\x20%s,\x20%s,\x20%s',_0x6914('0x36'),_0x3ff85e,JSON['stringify'](_0x3f0315));});}else{logger[_0x6914('0x16')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return BPromise[_0x6914('0x24')]({'id':_0x18c874[_0x6914('0x37')],'email':_0x171f8f[_0x6914('0x20')],'name':_0x6914('0x38')})[_0x6914('0x29')](function(_0x4fb2d0){var _0x5b491e=_0x4fb2d0[_0x6914('0x35')]||0x1f4;logger[_0x6914('0x28')](_0x6914('0x2a'),_0x6914('0x36'),_0x5b491e,JSON[_0x6914('0x27')](_0x4fb2d0));});}}function getEndUser(_0x56ae92,_0x301d10,_0x5d589d,_0x5d5ca2){logger[_0x6914('0x16')](_0x6914('0x39'),_0x5d589d);return request({'method':_0x6914('0x2d'),'uri':util[_0x6914('0x1d')]('%s/webservice.php',_0x56ae92['remoteUri']),'qs':{'operation':_0x6914('0x2f'),'username':_0x56ae92[_0x6914('0x20')],'sessionName':_0x5d5ca2[_0x6914('0x21')],'query':util[_0x6914('0x1d')](_0x6914('0x3a'),_0x5d589d,_0x5d589d,_0x5d589d,_0x5d589d,_0x5d589d)},'json':!![]})[_0x6914('0x23')](function(_0x27d6f2){if(_0x27d6f2['success']&&_0x27d6f2[_0x6914('0x25')]['length']){logger[_0x6914('0x16')](_0x6914('0x3b'));return BPromise[_0x6914('0x24')]({'id':_0x27d6f2[_0x6914('0x25')][0x0]['id'],'name':_0x27d6f2[_0x6914('0x25')][0x0]['firstname']+'\x20'+_0x27d6f2[_0x6914('0x25')][0x0]['lastname'],'phone':_0x5d589d});}else{logger[_0x6914('0x16')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'method':_0x6914('0x1c'),'uri':util[_0x6914('0x1d')](_0x6914('0x2e'),_0x56ae92[_0x6914('0x1e')]),'form':{'operation':_0x6914('0x1f'),'sessionName':_0x5d5ca2[_0x6914('0x21')],'elementType':_0x6914('0x3c'),'element':JSON[_0x6914('0x27')]({'lastname':_0x301d10,'phone':_0x5d589d,'assigned_user_id':'\x20'})},'json':!![]})[_0x6914('0x23')](function(_0x13c0a1){logger[_0x6914('0x16')](_0x6914('0x3d'));return BPromise[_0x6914('0x24')]({'id':_0x13c0a1[_0x6914('0x25')]['id'],'name':_0x13c0a1[_0x6914('0x25')][_0x6914('0x3e')],'phone':_0x13c0a1[_0x6914('0x25')][_0x6914('0x3f')]});})[_0x6914('0x29')](function(_0x50a956){var _0xca1bfe=_0x50a956[_0x6914('0x35')]||0x1f4;logger[_0x6914('0x28')](_0x6914('0x2a'),_0x6914('0x40'),_0xca1bfe,JSON[_0x6914('0x27')](_0x50a956));});}});}function getConnection(_0x30507d){var _0x251d89=_0x30507d['username'];var _0x423a58=_0x30507d[_0x6914('0x41')];return request({'method':_0x6914('0x2d'),'uri':util[_0x6914('0x1d')](_0x6914('0x2e'),_0x30507d[_0x6914('0x1e')]),'qs':{'operation':'getchallenge','username':_0x251d89},'json':!![]})[_0x6914('0x23')](function(_0x4d489c){if(_0x4d489c[_0x6914('0x31')]){return request({'method':_0x6914('0x1c'),'uri':util[_0x6914('0x1d')](_0x6914('0x2e'),_0x30507d[_0x6914('0x1e')]),'form':{'operation':'login','username':_0x251d89,'accessKey':md5(_0x4d489c[_0x6914('0x25')][_0x6914('0x42')]+_0x423a58)},'json':!![]});}})['then'](function(_0x479b4a){if(_0x479b4a[_0x6914('0x31')]){return BPromise['resolve'](_0x479b4a[_0x6914('0x25')]);}else{throw new Error(util[_0x6914('0x1d')]('Account\x20%d\x20is\x20not\x20valid',_0x30507d['id']));}})[_0x6914('0x29')](function(_0x1f1fc7){var _0x5f2988=_0x1f1fc7[_0x6914('0x35')]||0x1f4;logger[_0x6914('0x28')](_0x6914('0x2a'),'getConnection',_0x5f2988,JSON[_0x6914('0x27')](_0x1f1fc7));});}function request(_0x4b3f5c){logger[_0x6914('0x16')](_0x6914('0x43'),JSON[_0x6914('0x27')](_0x4b3f5c));return rp(_0x4b3f5c);}exports[_0x6914('0x44')]=function(_0x358cfd,_0x175595,_0x45ff7c,_0x547d45,_0x5a59c3,_0x3b720a){var _0x1516fc,_0x29abc4,_0x37298a,_0x272330;_0x3b720a['remoteUri']=intUtil['stripTrailingSlash'](_0x3b720a[_0x6914('0x1e')]);if(_0x5a59c3&&_0x5a59c3[_0x6914('0x45')]){logger[_0x6914('0x16')](_0x6914('0x46'),'Recording\x20is\x20enabled!');_0x175595[_0x6914('0x47')]=util[_0x6914('0x1d')](_0x6914('0x48'),_0x3b720a[_0x6914('0x49')],_0x175595[_0x6914('0x4a')],md5(_0x175595[_0x6914('0x4a')]));}else{_0x175595[_0x6914('0x47')]='';}return getConnection(_0x3b720a)[_0x6914('0x23')](function(_0x2db517){_0x272330=_0x2db517;return getUser(_0x3b720a,_0x547d45['email'],_0x272330);})[_0x6914('0x23')](function(_0x40538b){_0x1516fc=_0x40538b;logger['info'](_0x6914('0x4b'),_0x1516fc['id']);return getEndUser(_0x3b720a,_0x175595['calleridname'],_0x175595['calleridnum'],_0x272330);})['then'](function(_0x634dc7){_0x29abc4=_0x634dc7;logger[_0x6914('0x16')](_0x6914('0x4c'),_0x29abc4['id']);return createTicket(_0x3b720a,_0x1516fc,_0x29abc4,_0x45ff7c,_0x175595,_0x45ff7c[_0x6914('0x4d')],_0x272330);})['then'](function(_0x258d5c){_0x37298a=_0x258d5c;logger[_0x6914('0x16')](_0x6914('0x4e'));logger[_0x6914('0x16')](_0x6914('0x4f'),_0x37298a['id']);var _0x56a560=util[_0x6914('0x1d')](_0x6914('0x50'),_0x3b720a[_0x6914('0x1e')],_['split'](_0x37298a['id'],'x')[0x1]);logger['info']('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x6914('0x1d')](_0x6914('0x51'),_0x547d45[_0x6914('0x14')]),_0x6914('0x52'),{'uri':_0x56a560});})[_0x6914('0x29')](function(_0x46c146){logger[_0x6914('0x28')](_0x6914('0x46'),JSON[_0x6914('0x27')](_0x46c146));});};exports[_0x6914('0x53')]=function(_0x16e744,_0x53d214,_0x236527,_0x9d7187,_0x3f2511,_0x5b1120,_0x3dfcbd){var _0x569293,_0x2312c3,_0x1a1533,_0x17966e;_0x5b1120['remoteUri']=intUtil[_0x6914('0x54')](_0x5b1120[_0x6914('0x1e')]);_0x5b1120[_0x6914('0x49')]=intUtil[_0x6914('0x54')](_0x5b1120[_0x6914('0x49')]);if(_0x3dfcbd&&_0x3dfcbd[_0x6914('0x55')]&&_0x3dfcbd[_0x6914('0x55')]!==_0x6914('0x56')){logger[_0x6914('0x16')](_0x6914('0x57'),_0x6914('0x58'));_0x53d214[_0x6914('0x47')]=util[_0x6914('0x1d')](_0x6914('0x48'),_0x5b1120[_0x6914('0x49')],_0x53d214[_0x6914('0x4a')],md5(_0x53d214[_0x6914('0x4a')]));}return getConnection(_0x5b1120)[_0x6914('0x23')](function(_0x28f8f8){_0x17966e=_0x28f8f8;return getUser(_0x5b1120,_0x9d7187[_0x6914('0x59')],_0x17966e);})[_0x6914('0x23')](function(_0x4da835){_0x569293=_0x4da835;logger[_0x6914('0x16')](_0x6914('0x4b'),_0x569293['id']);return getEndUser(_0x5b1120,_0x53d214['destcalleridname'],_0x53d214[_0x6914('0x5a')],_0x17966e);})[_0x6914('0x23')](function(_0x433a7d){_0x2312c3=_0x433a7d;logger[_0x6914('0x16')]('The\x20Enduser\x20ID\x20is:',_0x2312c3['id']);return createTicket(_0x5b1120,_0x569293,_0x2312c3,_0x236527,_0x53d214,_0x236527['Fields'],_0x17966e);})[_0x6914('0x23')](function(_0xa089d0){_0x1a1533=_0xa089d0;logger[_0x6914('0x16')](_0x6914('0x4e'));logger[_0x6914('0x16')](_0x6914('0x4f'),_0x1a1533['id']);var _0x4456f4=util['format'](_0x6914('0x50'),_0x5b1120[_0x6914('0x1e')],_[_0x6914('0x5b')](_0x1a1533['id'],'x')[0x1]);logger['info'](_0x6914('0x57'),_0x6914('0x5c'));emit(util[_0x6914('0x1d')]('user:%s',_0x9d7187['name']),_0x6914('0x52'),{'uri':_0x4456f4});})[_0x6914('0x29')](function(_0x18064a){logger[_0x6914('0x28')]('[OUTBOUND]',JSON[_0x6914('0x27')](_0x18064a));});};exports[_0x6914('0x5d')]=function(_0x3cf5a9,_0x43c85b,_0x590d68,_0x15398a,_0x444de9,_0x5bf05a){var _0x126757,_0x53b14a,_0x1b8430,_0x584069;_0x5bf05a[_0x6914('0x1e')]=intUtil[_0x6914('0x54')](_0x5bf05a['remoteUri']);_0x5bf05a['serverUrl']=intUtil[_0x6914('0x54')](_0x5bf05a[_0x6914('0x49')]);if(_0x444de9&&_0x444de9[_0x6914('0x45')]){logger[_0x6914('0x16')]('['+_0x43c85b[_0x6914('0x5e')][_0x6914('0x5f')]()+']',_0x6914('0x58'));_0x43c85b[_0x6914('0x47')]=util[_0x6914('0x1d')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x5bf05a[_0x6914('0x49')],_0x43c85b[_0x6914('0x4a')],md5(_0x43c85b[_0x6914('0x4a')]));}else{_0x43c85b[_0x6914('0x47')]='';}return getConnection(_0x5bf05a)[_0x6914('0x23')](function(_0x588088){_0x584069=_0x588088;return getUser(_0x5bf05a,'',_0x584069);})[_0x6914('0x23')](function(_0x23fd4f){_0x126757=_0x23fd4f;logger[_0x6914('0x16')](_0x6914('0x4b'),_0x126757['id']);return getEndUser(_0x5bf05a,_0x43c85b['calleridname'],_0x43c85b[_0x6914('0x60')],_0x584069);})[_0x6914('0x23')](function(_0x366870){_0x53b14a=_0x366870;logger[_0x6914('0x16')](_0x6914('0x4c'),_0x53b14a['id']);return createTicket(_0x5bf05a,_0x126757,_0x53b14a,_0x590d68,_0x43c85b,_0x590d68[_0x6914('0x4d')],_0x584069);})[_0x6914('0x23')](function(_0x4b42d7){_0x1b8430=_0x4b42d7;logger[_0x6914('0x16')](_0x6914('0x4e'));logger[_0x6914('0x16')](_0x6914('0x4f'),_0x1b8430['id']);})[_0x6914('0x29')](function(_0x1b43e9){logger[_0x6914('0x28')]('['+_0x43c85b[_0x6914('0x5e')][_0x6914('0x5f')]()+']',JSON[_0x6914('0x27')](_0x1b43e9));});};
git://repos.xcallymotion.com / motion2.git / blob