server/services/ami/trigger/integration/vtiger.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x1e08=['calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Fields','The\x20Ticket\x20ID\x20is:','%s/index.php?module=HelpDesk&view=Detail&record=%s&app=SUPPORT','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','trigger:browser:url','stripTrailingSlash','recordingFormat','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','destcalleridnum','Ticket\x20created!','split','user:%s','unmanaged','lastevent','toUpperCase','lodash','request-promise','bluebird','md5','util','ioredis','./util','../../../../config/environment','redis','defaults','socket.io-emitter','emit','length','forEach','string','idField','content','variable','variableName','type','customVariable','Variable','name','toLowerCase','toString','info','Creating\x20new\x20ticket...','merge','Normal','Open','getString','Subjects','Descriptions','format','remoteUri','username','HelpDesk','then','success','resolve','result','stringify','catch','statusCode','error','[vTiger],\x20%s,\x20%s,\x20%s','createTicket','validateEmail','Getting\x20agent\x20with\x20email','GET','query','sessionName','email1','last_name','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','userId','admin','%s/webservice.php','SELECT\x20id,\x20firstname,\x20lastname,\x20email,\x20phone,\x20mobile,\x20homephone,\x20otherphone,\x20assistantphone\x20FROM\x20Contacts\x20WHERE\x20phone\x20=\x20\x27%s\x27\x20OR\x20mobile\x20=\x27%s\x27\x20OR\x20homephone\x20=\x27%s\x27\x20OR\x20otherphone\x20=\x27%s\x27\x20OR\x20assistantphone\x20=\x27%s\x27;','firstname','lastname','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','create','Enduser\x20created.','phone','getchallenge','login','token','getConnection','queue','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','serverUrl','uniqueid','email','The\x20User\x20ID\x20is:'];(function(_0x396cd9,_0x52999b){var _0x3e68f5=function(_0x4b8b78){while(--_0x4b8b78){_0x396cd9['push'](_0x396cd9['shift']());}};_0x3e68f5(++_0x52999b);}(_0x1e08,0x139));var _0x81e0=function(_0x2042a4,_0x16f91e){_0x2042a4=_0x2042a4-0x0;var _0x233995=_0x1e08[_0x2042a4];return _0x233995;};'use strict';var _=require(_0x81e0('0x0'));var rp=require(_0x81e0('0x1'));var BPromise=require(_0x81e0('0x2'));var md5=require(_0x81e0('0x3'));var util=require(_0x81e0('0x4'));var Redis=require(_0x81e0('0x5'));var intUtil=require(_0x81e0('0x6'));var config=require(_0x81e0('0x7'));var logger=require('../../../../config/logger')('vTiger');config[_0x81e0('0x8')]=_[_0x81e0('0x9')](config[_0x81e0('0x8')],{'host':'localhost','port':0x18eb});var io=require(_0x81e0('0xa'))(new Redis(config[_0x81e0('0x8')]));function emit(_0x26ccdf,_0x2f0807,_0xab392b){io['to'](_0x26ccdf)[_0x81e0('0xb')](_0x2f0807,_0xab392b);}function getCustomFields(_0x265608,_0x74f2f7){var _0x27019b={};if(_0x265608[_0x81e0('0xc')]>0x0){_[_0x81e0('0xd')](_0x265608,function(_0x3be1ea){if(_0x3be1ea['type']===_0x81e0('0xe')&&_0x3be1ea['idField']){_0x27019b[_0x3be1ea[_0x81e0('0xf')]]=_0x3be1ea[_0x81e0('0x10')]['toString']();}else if(_0x3be1ea['type']===_0x81e0('0x11')&&_0x3be1ea[_0x81e0('0x12')]&&_0x3be1ea[_0x81e0('0xf')]&&_0x74f2f7[_0x3be1ea[_0x81e0('0x12')]]){_0x27019b[_0x3be1ea['idField']]=_0x74f2f7[_0x3be1ea[_0x81e0('0x12')]]['toString']();}else if(_0x3be1ea[_0x81e0('0x13')]===_0x81e0('0x14')&&_0x3be1ea[_0x81e0('0x15')]&&_0x3be1ea[_0x81e0('0x15')]['name']&&_0x3be1ea['idField']&&_0x74f2f7[_0x3be1ea[_0x81e0('0x15')][_0x81e0('0x16')][_0x81e0('0x17')]()]){_0x27019b[_0x3be1ea[_0x81e0('0xf')]]=_0x74f2f7[_0x3be1ea['Variable'][_0x81e0('0x16')][_0x81e0('0x17')]()][_0x81e0('0x18')]();}});}return _0x27019b;}function createTicket(_0x5f11af,_0x21e1b3,_0x2c4f3c,_0x4b4a95,_0x484ada,_0x54b66e,_0x270555){logger[_0x81e0('0x19')](_0x81e0('0x1a'));var _0x55224c=_[_0x81e0('0x1b')]({'parent_id':'','assigned_user_id':_0x21e1b3['id'],'ticketpriorities':_0x81e0('0x1c'),'ticketstatus':_0x81e0('0x1d'),'ticket_title':intUtil[_0x81e0('0x1e')](_0x4b4a95[_0x81e0('0x1f')],_0x484ada,'\x20'),'description':intUtil[_0x81e0('0x1e')](_0x4b4a95[_0x81e0('0x20')],_0x484ada,'\x0a'),'contact_id':_0x2c4f3c['id']},getCustomFields(_0x54b66e,_0x484ada));var _0x32d92c={'method':'POST','uri':util[_0x81e0('0x21')]('%s/webservice.php',_0x5f11af[_0x81e0('0x22')]),'form':{'operation':'create','username':_0x5f11af[_0x81e0('0x23')],'sessionName':_0x270555['sessionName'],'elementType':_0x81e0('0x24'),'element':JSON['stringify'](_0x55224c)},'json':!![]};return request(_0x32d92c)[_0x81e0('0x25')](function(_0x154aa6){if(_0x154aa6[_0x81e0('0x26')]){return BPromise[_0x81e0('0x27')]({'id':_0x154aa6[_0x81e0('0x28')]['id']});}else{throw new Error(util[_0x81e0('0x21')]('Ticket\x20could\x20not\x20be\x20created\x20due\x20to:\x20%s',JSON[_0x81e0('0x29')](_0x154aa6['error'])));}})[_0x81e0('0x2a')](function(_0xc5df63){var _0x2f90b2=_0xc5df63[_0x81e0('0x2b')]||0x1f4;logger[_0x81e0('0x2c')](_0x81e0('0x2d'),_0x81e0('0x2e'),_0x2f90b2,JSON['stringify'](_0xc5df63));});}function getUser(_0x5f5901,_0x4c0df8,_0x1d6074){if(intUtil[_0x81e0('0x2f')](_0x4c0df8)){logger[_0x81e0('0x19')](_0x81e0('0x30'),_0x4c0df8);return request({'method':_0x81e0('0x31'),'uri':util[_0x81e0('0x21')]('%s/webservice.php',_0x5f5901['remoteUri']),'qs':{'operation':_0x81e0('0x32'),'username':_0x5f5901['username'],'sessionName':_0x1d6074[_0x81e0('0x33')],'query':util[_0x81e0('0x21')]('SELECT\x20first_name,\x20last_name,\x20email1\x20FROM\x20Users\x20WHERE\x20email1=\x27%s\x27;',_0x4c0df8)},'json':!![]})[_0x81e0('0x25')](function(_0x48f6df){if(_0x48f6df[_0x81e0('0x26')]&&_0x48f6df['result'][_0x81e0('0xc')]){logger[_0x81e0('0x19')]('Agent\x20found!');return BPromise[_0x81e0('0x27')]({'id':_0x48f6df[_0x81e0('0x28')][0x0]['id'],'email':_0x48f6df[_0x81e0('0x28')][0x0][_0x81e0('0x34')],'name':_0x48f6df[_0x81e0('0x28')][0x0]['first_name']+'\x20'+_0x48f6df[_0x81e0('0x28')][_0x81e0('0x35')]});}else{logger[_0x81e0('0x19')](_0x81e0('0x36'));return BPromise[_0x81e0('0x27')]({'id':_0x1d6074[_0x81e0('0x37')],'email':_0x5f5901[_0x81e0('0x23')],'name':_0x81e0('0x38')});}})[_0x81e0('0x2a')](function(_0xcac6a4){var _0x51696e=_0xcac6a4['statusCode']||0x1f4;logger['error'](_0x81e0('0x2d'),'getUser',_0x51696e,JSON[_0x81e0('0x29')](_0xcac6a4));});}else{logger[_0x81e0('0x19')](_0x81e0('0x36'));return BPromise[_0x81e0('0x27')]({'id':_0x1d6074['userId'],'email':_0x5f5901['username'],'name':_0x81e0('0x38')})[_0x81e0('0x2a')](function(_0x200817){var _0xd9d8e2=_0x200817['statusCode']||0x1f4;logger[_0x81e0('0x2c')](_0x81e0('0x2d'),'getUser',_0xd9d8e2,JSON[_0x81e0('0x29')](_0x200817));});}}function getEndUser(_0x2efb,_0x24c99a,_0x5297f8,_0x4de5c5){logger[_0x81e0('0x19')]('Searching\x20end\x20user\x20with\x20phone',_0x5297f8);return request({'method':_0x81e0('0x31'),'uri':util[_0x81e0('0x21')](_0x81e0('0x39'),_0x2efb[_0x81e0('0x22')]),'qs':{'operation':'query','username':_0x2efb[_0x81e0('0x23')],'sessionName':_0x4de5c5[_0x81e0('0x33')],'query':util[_0x81e0('0x21')](_0x81e0('0x3a'),_0x5297f8,_0x5297f8,_0x5297f8,_0x5297f8,_0x5297f8)},'json':!![]})['then'](function(_0x8bfb16){if(_0x8bfb16[_0x81e0('0x26')]&&_0x8bfb16['result'][_0x81e0('0xc')]){logger[_0x81e0('0x19')]('Enduser\x20found!');return BPromise[_0x81e0('0x27')]({'id':_0x8bfb16[_0x81e0('0x28')][0x0]['id'],'name':_0x8bfb16[_0x81e0('0x28')][0x0][_0x81e0('0x3b')]+'\x20'+_0x8bfb16[_0x81e0('0x28')][0x0][_0x81e0('0x3c')],'phone':_0x5297f8});}else{logger['info'](_0x81e0('0x3d'));return request({'method':_0x81e0('0x3e'),'uri':util[_0x81e0('0x21')](_0x81e0('0x39'),_0x2efb[_0x81e0('0x22')]),'form':{'operation':_0x81e0('0x3f'),'sessionName':_0x4de5c5[_0x81e0('0x33')],'elementType':'Contacts','element':JSON['stringify']({'lastname':_0x24c99a,'phone':_0x5297f8,'assigned_user_id':'\x20'})},'json':!![]})[_0x81e0('0x25')](function(_0x2fd208){logger[_0x81e0('0x19')](_0x81e0('0x40'));return BPromise[_0x81e0('0x27')]({'id':_0x2fd208[_0x81e0('0x28')]['id'],'name':_0x2fd208[_0x81e0('0x28')][_0x81e0('0x3c')],'phone':_0x2fd208[_0x81e0('0x28')][_0x81e0('0x41')]});})[_0x81e0('0x2a')](function(_0x4eb1db){var _0x5e3a3c=_0x4eb1db[_0x81e0('0x2b')]||0x1f4;logger[_0x81e0('0x2c')]('[vTiger],\x20%s,\x20%s,\x20%s','getEndUser',_0x5e3a3c,JSON['stringify'](_0x4eb1db));});}});}function getConnection(_0x5cc5ab){var _0x4d614=_0x5cc5ab['username'];var _0x4f4904=_0x5cc5ab['accessKey'];return request({'method':_0x81e0('0x31'),'uri':util[_0x81e0('0x21')](_0x81e0('0x39'),_0x5cc5ab[_0x81e0('0x22')]),'qs':{'operation':_0x81e0('0x42'),'username':_0x4d614},'json':!![]})[_0x81e0('0x25')](function(_0x15c2c1){if(_0x15c2c1[_0x81e0('0x26')]){return request({'method':_0x81e0('0x3e'),'uri':util[_0x81e0('0x21')]('%s/webservice.php',_0x5cc5ab['remoteUri']),'form':{'operation':_0x81e0('0x43'),'username':_0x4d614,'accessKey':md5(_0x15c2c1[_0x81e0('0x28')][_0x81e0('0x44')]+_0x4f4904)},'json':!![]});}})[_0x81e0('0x25')](function(_0x4aee81){if(_0x4aee81['success']){return BPromise[_0x81e0('0x27')](_0x4aee81[_0x81e0('0x28')]);}else{throw new Error(util[_0x81e0('0x21')]('Account\x20%d\x20is\x20not\x20valid',_0x5cc5ab['id']));}})[_0x81e0('0x2a')](function(_0x48d29d){var _0x183558=_0x48d29d[_0x81e0('0x2b')]||0x1f4;logger['error']('[vTiger],\x20%s,\x20%s,\x20%s',_0x81e0('0x45'),_0x183558,JSON[_0x81e0('0x29')](_0x48d29d));});}function request(_0x38ae9b){logger['info']('[HTTP]',JSON['stringify'](_0x38ae9b));return rp(_0x38ae9b);}exports[_0x81e0('0x46')]=function(_0x5c4948,_0x244fff,_0xa64ef1,_0x250366,_0x4effd3,_0x50770f){var _0x1359a5,_0x5d1379,_0x4adc2a,_0x2902d6;_0x50770f[_0x81e0('0x22')]=intUtil['stripTrailingSlash'](_0x50770f[_0x81e0('0x22')]);if(_0x4effd3&&_0x4effd3[_0x81e0('0x47')]){logger['info'](_0x81e0('0x48'),_0x81e0('0x49'));_0x244fff[_0x81e0('0x4a')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x50770f[_0x81e0('0x4b')],_0x244fff[_0x81e0('0x4c')],md5(_0x244fff[_0x81e0('0x4c')]));}else{_0x244fff[_0x81e0('0x4a')]='';}return getConnection(_0x50770f)[_0x81e0('0x25')](function(_0x52a83a){_0x2902d6=_0x52a83a;return getUser(_0x50770f,_0x250366[_0x81e0('0x4d')],_0x2902d6);})['then'](function(_0xdb4a88){_0x1359a5=_0xdb4a88;logger['info'](_0x81e0('0x4e'),_0x1359a5['id']);return getEndUser(_0x50770f,_0x244fff[_0x81e0('0x4f')],_0x244fff[_0x81e0('0x50')],_0x2902d6);})[_0x81e0('0x25')](function(_0x3e9f64){_0x5d1379=_0x3e9f64;logger[_0x81e0('0x19')](_0x81e0('0x51'),_0x5d1379['id']);return createTicket(_0x50770f,_0x1359a5,_0x5d1379,_0xa64ef1,_0x244fff,_0xa64ef1[_0x81e0('0x52')],_0x2902d6);})[_0x81e0('0x25')](function(_0x4f1d13){_0x4adc2a=_0x4f1d13;logger['info']('Ticket\x20created!');logger[_0x81e0('0x19')](_0x81e0('0x53'),_0x4adc2a['id']);var _0x41cf18=util[_0x81e0('0x21')](_0x81e0('0x54'),_0x50770f[_0x81e0('0x22')],_['split'](_0x4adc2a['id'],'x')[0x1]);logger[_0x81e0('0x19')]('[QUEUE]',_0x81e0('0x55'));emit(util[_0x81e0('0x21')]('user:%s',_0x250366[_0x81e0('0x16')]),_0x81e0('0x56'),{'uri':_0x41cf18});})['catch'](function(_0x2df38a){logger[_0x81e0('0x2c')](_0x81e0('0x48'),JSON[_0x81e0('0x29')](_0x2df38a));});};exports['outbound']=function(_0x1aa3da,_0x3d35a4,_0x46d311,_0xb04e2a,_0x1948d6,_0x561ac2,_0x45ee11){var _0x211748,_0x513400,_0x19dea8,_0x26d652;_0x561ac2[_0x81e0('0x22')]=intUtil[_0x81e0('0x57')](_0x561ac2[_0x81e0('0x22')]);_0x561ac2['serverUrl']=intUtil['stripTrailingSlash'](_0x561ac2[_0x81e0('0x4b')]);if(_0x45ee11&&_0x45ee11[_0x81e0('0x58')]&&_0x45ee11[_0x81e0('0x58')]!=='none'){logger[_0x81e0('0x19')](_0x81e0('0x59'),_0x81e0('0x49'));_0x3d35a4[_0x81e0('0x4a')]=util[_0x81e0('0x21')](_0x81e0('0x5a'),_0x561ac2[_0x81e0('0x4b')],_0x3d35a4['uniqueid'],md5(_0x3d35a4['uniqueid']));}return getConnection(_0x561ac2)[_0x81e0('0x25')](function(_0x1ff774){_0x26d652=_0x1ff774;return getUser(_0x561ac2,_0xb04e2a[_0x81e0('0x4d')],_0x26d652);})['then'](function(_0x1f17e6){_0x211748=_0x1f17e6;logger[_0x81e0('0x19')](_0x81e0('0x4e'),_0x211748['id']);return getEndUser(_0x561ac2,_0x3d35a4['destcalleridname'],_0x3d35a4[_0x81e0('0x5b')],_0x26d652);})[_0x81e0('0x25')](function(_0x3e7c20){_0x513400=_0x3e7c20;logger[_0x81e0('0x19')](_0x81e0('0x51'),_0x513400['id']);return createTicket(_0x561ac2,_0x211748,_0x513400,_0x46d311,_0x3d35a4,_0x46d311[_0x81e0('0x52')],_0x26d652);})[_0x81e0('0x25')](function(_0x2be679){_0x19dea8=_0x2be679;logger[_0x81e0('0x19')](_0x81e0('0x5c'));logger[_0x81e0('0x19')]('The\x20Ticket\x20ID\x20is:',_0x19dea8['id']);var _0x5a7cb8=util[_0x81e0('0x21')](_0x81e0('0x54'),_0x561ac2['remoteUri'],_[_0x81e0('0x5d')](_0x19dea8['id'],'x')[0x1]);logger['info'](_0x81e0('0x59'),_0x81e0('0x55'));emit(util[_0x81e0('0x21')](_0x81e0('0x5e'),_0xb04e2a['name']),_0x81e0('0x56'),{'uri':_0x5a7cb8});})[_0x81e0('0x2a')](function(_0x5844db){logger['error'](_0x81e0('0x59'),JSON['stringify'](_0x5844db));});};exports[_0x81e0('0x5f')]=function(_0x18c20a,_0x4a5fdf,_0x447902,_0x34c431,_0x403ff6,_0x25a70c){var _0x4bbf0f,_0xf59b47,_0x31aa67,_0x5ed706;_0x25a70c[_0x81e0('0x22')]=intUtil[_0x81e0('0x57')](_0x25a70c[_0x81e0('0x22')]);_0x25a70c[_0x81e0('0x4b')]=intUtil['stripTrailingSlash'](_0x25a70c['serverUrl']);if(_0x403ff6&&_0x403ff6[_0x81e0('0x47')]){logger[_0x81e0('0x19')]('['+_0x4a5fdf['lastevent']['toUpperCase']()+']',_0x81e0('0x49'));_0x4a5fdf[_0x81e0('0x4a')]=util['format'](_0x81e0('0x5a'),_0x25a70c['serverUrl'],_0x4a5fdf[_0x81e0('0x4c')],md5(_0x4a5fdf[_0x81e0('0x4c')]));}else{_0x4a5fdf['recordingURL']='';}return getConnection(_0x25a70c)['then'](function(_0x4eb568){_0x5ed706=_0x4eb568;return getUser(_0x25a70c,'',_0x5ed706);})['then'](function(_0x584d3a){_0x4bbf0f=_0x584d3a;logger['info'](_0x81e0('0x4e'),_0x4bbf0f['id']);return getEndUser(_0x25a70c,_0x4a5fdf['calleridname'],_0x4a5fdf[_0x81e0('0x50')],_0x5ed706);})[_0x81e0('0x25')](function(_0x110d24){_0xf59b47=_0x110d24;logger[_0x81e0('0x19')](_0x81e0('0x51'),_0xf59b47['id']);return createTicket(_0x25a70c,_0x4bbf0f,_0xf59b47,_0x447902,_0x4a5fdf,_0x447902[_0x81e0('0x52')],_0x5ed706);})[_0x81e0('0x25')](function(_0x3cf0f1){_0x31aa67=_0x3cf0f1;logger[_0x81e0('0x19')](_0x81e0('0x5c'));logger[_0x81e0('0x19')]('The\x20Ticket\x20ID\x20is:',_0x31aa67['id']);})[_0x81e0('0x2a')](function(_0x468621){logger[_0x81e0('0x2c')]('['+_0x4a5fdf[_0x81e0('0x60')][_0x81e0('0x61')]()+']',JSON[_0x81e0('0x29')](_0x468621));});};