server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9567=['none','[OUTBOUND]','destcalleridnum','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','lodash','request-promise','md5','util','ioredis','../../../../config/logger','zendesk','defaults','localhost','redis','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','name','getString','Subjects','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','results','length','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','forEach','type','string','customField','toLowerCase','content','idField','variable','custom_fields','variableName','customVariable','Variable','push','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','%s/agent/tickets/%s','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat'];(function(_0x576170,_0x1712ae){var _0x397c70=function(_0x2eb9de){while(--_0x2eb9de){_0x576170['push'](_0x576170['shift']());}};_0x397c70(++_0x1712ae);}(_0x9567,0xdc));var _0x7956=function(_0x5cd8c2,_0x510877){_0x5cd8c2=_0x5cd8c2-0x0;var _0x22e4c6=_0x9567[_0x5cd8c2];return _0x22e4c6;};'use strict';var _=require(_0x7956('0x0'));var rp=require(_0x7956('0x1'));var md5=require(_0x7956('0x2'));var util=require(_0x7956('0x3'));var Redis=require(_0x7956('0x4'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require(_0x7956('0x5'))(_0x7956('0x6'));config['redis']=_[_0x7956('0x7')](config['redis'],{'host':_0x7956('0x8'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x7956('0x9')]));function emit(_0x31b50d,_0x48b2b3,_0x3c213a){io['to'](_0x31b50d)['emit'](_0x48b2b3,_0x3c213a);}var headers={'Content-Type':_0x7956('0xa'),'Accept':_0x7956('0xa')};function getTicket(_0x53310c,_0x127891,_0xe825,_0x5919db,_0x1fd87b){logger[_0x7956('0xb')](_0x7956('0xc'));return request({'uri':util['format'](_0x7956('0xd'),_0x53310c[_0x7956('0xe')]),'method':_0x7956('0xf'),'body':{'ticket':_[_0x7956('0x10')]({'requester_id':_0xe825['id'],'submitter_id':_0x127891?_0x127891['id']:undefined,'assignee_id':_0x127891?_0x127891['id']:undefined,'tags':getTags(_0x5919db['Tags'],_0x7956('0x11')),'subject':intUtil[_0x7956('0x12')](_0x5919db[_0x7956('0x13')],_0x1fd87b,'\x20'),'description':intUtil['getString'](_0x5919db[_0x7956('0x14')],_0x1fd87b,'\x0a'),'comment':{'public':![],'body':intUtil[_0x7956('0x12')](_0x5919db[_0x7956('0x14')],_0x1fd87b,'\x0a')}},getCustomFields(_0x5919db[_0x7956('0x15')],_0x1fd87b))}})[_0x7956('0x16')](function(_0x3d952d){logger[_0x7956('0xb')](_0x7956('0x17'));return _0x3d952d[_0x7956('0x18')];});}function getUser(_0x6a6d78,_0x41d67a){if(intUtil[_0x7956('0x19')](_0x41d67a)){logger[_0x7956('0xb')](_0x7956('0x1a'),_0x41d67a);return request({'uri':util[_0x7956('0x1b')](_0x7956('0x1c'),_0x6a6d78['remoteUri']),'qs':{'query':util['format'](_0x7956('0x1d'),_0x41d67a)}})[_0x7956('0x16')](function(_0x5041a4){if(_0x5041a4[_0x7956('0x1e')]){logger['info'](_0x7956('0x1f'));return _[_0x7956('0x20')](_0x5041a4['results'],{'email':_0x41d67a,'role':_0x7956('0x21')});}else{logger[_0x7956('0xb')](_0x7956('0x22'));return request({'uri':util['format'](_0x7956('0x23'),_0x6a6d78['remoteUri'])})[_0x7956('0x16')](function(_0x5100d8){logger[_0x7956('0xb')](_0x7956('0x24'));return _0x5100d8[_0x7956('0x25')];});}});}else{logger[_0x7956('0xb')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x7956('0x1b')](_0x7956('0x23'),_0x6a6d78[_0x7956('0xe')])})['then'](function(_0x53d1c4){logger[_0x7956('0xb')](_0x7956('0x24'));return _0x53d1c4[_0x7956('0x25')];});}}function getEndUser(_0x1c407a,_0x4572b2,_0x4e5b2d){logger[_0x7956('0xb')](_0x7956('0x26'),_0x4e5b2d);return request({'uri':util[_0x7956('0x1b')](_0x7956('0x1c'),_0x1c407a[_0x7956('0xe')]),'qs':{'query':util[_0x7956('0x1b')]('type:user\x20role:end-user\x20phone:%s',_0x4e5b2d)}})[_0x7956('0x16')](function(_0x33401e){var _0x377261;if(_0x33401e[_0x7956('0x27')][_0x7956('0x28')]){_0x33401e[_0x7956('0x27')]=_[_0x7956('0x29')](_0x33401e[_0x7956('0x27')],{'suspended':![],'role':_0x7956('0x2a')});if(_0x33401e[_0x7956('0x27')][_0x7956('0x28')]){_0x377261=_[_0x7956('0x2b')](_0x33401e[_0x7956('0x27')]);}}if(_0x377261){logger[_0x7956('0xb')](_0x7956('0x2c'));return _0x377261;}else{logger[_0x7956('0xb')](_0x7956('0x2d'));return request({'uri':util[_0x7956('0x1b')](_0x7956('0x2e'),_0x1c407a[_0x7956('0xe')]),'method':'POST','body':{'user':{'role':_0x7956('0x2a'),'name':util[_0x7956('0x1b')](_0x7956('0x2f'),_0x4572b2||_0x4e5b2d),'phone':_0x4e5b2d}}})[_0x7956('0x16')](function(_0x3e5e14){logger[_0x7956('0xb')]('Enduser\x20created.');return _0x3e5e14[_0x7956('0x25')];});}});}function getAuth(_0x18fdc6){var _0x50d8cc;if(_0x18fdc6[_0x7956('0x30')]===_0x7956('0x31')){_0x50d8cc=util[_0x7956('0x1b')](_0x7956('0x32'),_0x18fdc6[_0x7956('0x33')],_0x18fdc6[_0x7956('0x31')]);}else if(_0x18fdc6[_0x7956('0x30')]===_0x7956('0x34')){_0x50d8cc=util[_0x7956('0x1b')](_0x7956('0x35'),_0x18fdc6[_0x7956('0x33')],_0x18fdc6[_0x7956('0x34')]);}return util[_0x7956('0x1b')](_0x7956('0x36'),new Buffer(_0x50d8cc)[_0x7956('0x37')](_0x7956('0x38')));}function request(_0x5647fa){logger[_0x7956('0x39')](_0x7956('0x3a'),JSON['stringify'](_0x5647fa));return rp(_[_0x7956('0x7')](_0x5647fa,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x56f18a,_0x4d7dcd){var _0x47b857=[];if(_0x56f18a&&_0x56f18a[_0x7956('0x28')]>0x0){_0x47b857=_['map'](_0x56f18a,_0x4d7dcd);}return _0x47b857;}function getCustomFields(_0x1fc3aa,_0x2cb54e){var _0x1c8048=[];var _0x26f7b5={'custom_fields':[]};if(_0x1fc3aa[_0x7956('0x28')]>0x0){_[_0x7956('0x3b')](_0x1fc3aa,function(_0x417f6d){if(_0x417f6d[_0x7956('0x3c')]===_0x7956('0x3d')&&_0x417f6d['nameField']&&!_0x417f6d[_0x7956('0x3e')]){_0x26f7b5[_0x417f6d['nameField'][_0x7956('0x3f')]()]=_0x417f6d[_0x7956('0x40')][_0x7956('0x37')]();}else if(_0x417f6d[_0x7956('0x3c')]==='string'&&_0x417f6d[_0x7956('0x41')]&&_0x417f6d[_0x7956('0x3e')]){_0x26f7b5['custom_fields']['push']({'id':_0x417f6d[_0x7956('0x41')],'value':_0x417f6d['content'][_0x7956('0x37')]()});}else if(_0x417f6d[_0x7956('0x3c')]===_0x7956('0x42')&&_0x417f6d['variableName']&&_0x417f6d[_0x7956('0x41')]&&_0x417f6d[_0x7956('0x3e')]){_0x2cb54e[_0x417f6d['variableName']]&&_0x26f7b5[_0x7956('0x43')]['push']({'id':_0x417f6d[_0x7956('0x41')],'value':_0x2cb54e[_0x417f6d[_0x7956('0x44')]][_0x7956('0x37')]()});}else if(_0x417f6d[_0x7956('0x3c')]===_0x7956('0x45')&&_0x417f6d['Variable']&&_0x417f6d['Variable'][_0x7956('0x11')]&&_0x417f6d[_0x7956('0x41')]&&_0x417f6d[_0x7956('0x3e')]){_0x2cb54e[_0x417f6d[_0x7956('0x46')][_0x7956('0x11')][_0x7956('0x3f')]()]&&_0x26f7b5['custom_fields'][_0x7956('0x47')]({'id':_0x417f6d[_0x7956('0x41')],'value':_0x2cb54e[_0x417f6d[_0x7956('0x46')][_0x7956('0x11')][_0x7956('0x3f')]()][_0x7956('0x37')]()});}});}return _0x26f7b5;}exports[_0x7956('0x48')]=function(_0x280b2c,_0x1d64f2,_0x43353a,_0x21082d,_0x3c38f9,_0x393e55){var _0x200394,_0x2d2c5e;_0x393e55['remoteUri']=intUtil[_0x7956('0x49')](_0x393e55['remoteUri']);_0x393e55['serverUrl']=intUtil[_0x7956('0x49')](_0x393e55[_0x7956('0x4a')]);if(_0x3c38f9&&_0x3c38f9[_0x7956('0x4b')]){logger[_0x7956('0xb')](_0x7956('0x4c'),_0x7956('0x4d'));_0x1d64f2[_0x7956('0x4e')]=util[_0x7956('0x1b')](_0x7956('0x4f'),_0x393e55[_0x7956('0x4a')],_0x1d64f2[_0x7956('0x50')],md5(_0x1d64f2[_0x7956('0x50')]));}else{_0x1d64f2[_0x7956('0x4e')]='';}headers[_0x7956('0x51')]=getAuth(_0x393e55);return getUser(_0x393e55,_0x21082d[_0x7956('0x52')])[_0x7956('0x16')](function(_0x1c2ecb){_0x200394=_0x1c2ecb;logger[_0x7956('0xb')](_0x7956('0x53'),_0x200394['id']);return getEndUser(_0x393e55,_0x1d64f2[_0x7956('0x54')],_0x1d64f2[_0x7956('0x55')]);})[_0x7956('0x16')](function(_0x554b3e){_0x2d2c5e=_0x554b3e;logger[_0x7956('0xb')](_0x7956('0x56'),_0x2d2c5e['id']);return getTicket(_0x393e55,_0x200394,_0x2d2c5e,_0x43353a,_0x1d64f2);})[_0x7956('0x16')](function(_0x493092){if(_0x493092){logger[_0x7956('0xb')]('The\x20Ticket\x20ID\x20is:',_0x493092['id']);switch(_0x393e55[_0x7956('0x3c')]){case _0x7956('0x57'):logger['info'](_0x7956('0x4c'),_0x7956('0x58'));return request({'uri':util['format'](_0x7956('0x59'),_0x393e55[_0x7956('0xe')],_0x200394['id'],_0x493092['id']),'method':'POST'});case _0x7956('0x5a'):logger[_0x7956('0xb')](_0x7956('0x4c'),_0x7956('0x5b'));emit(util[_0x7956('0x1b')](_0x7956('0x5c'),_0x21082d[_0x7956('0x11')]),'trigger:browser:url',{'uri':util[_0x7956('0x1b')](_0x7956('0x5d'),_0x393e55[_0x7956('0xe')],_0x493092['id'])});break;default:logger[_0x7956('0x5e')]('[QUEUE]',_0x7956('0x5f'));}}})[_0x7956('0x60')](function(_0x369db1){logger[_0x7956('0x5e')](_0x7956('0x61'),util[_0x7956('0x62')](_0x369db1,{'showHidden':!![],'depth':null}));});};exports[_0x7956('0x63')]=function(_0x277d78,_0x3d7a33,_0x20efca,_0x29a005,_0x1d2af8,_0x11424e,_0x121c79){var _0x513803,_0x46a2f5;_0x11424e[_0x7956('0xe')]=intUtil[_0x7956('0x49')](_0x11424e[_0x7956('0xe')]);_0x11424e['serverUrl']=intUtil[_0x7956('0x49')](_0x11424e[_0x7956('0x4a')]);if(_0x121c79&&_0x121c79[_0x7956('0x64')]&&_0x121c79[_0x7956('0x64')]!==_0x7956('0x65')){logger[_0x7956('0xb')](_0x7956('0x66'),'Recording\x20is\x20enabled!');_0x3d7a33['recordingURL']=util[_0x7956('0x1b')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x11424e[_0x7956('0x4a')],_0x3d7a33[_0x7956('0x50')],md5(_0x3d7a33[_0x7956('0x50')]));}headers[_0x7956('0x51')]=getAuth(_0x11424e);return getUser(_0x11424e,_0x29a005[_0x7956('0x52')])[_0x7956('0x16')](function(_0x42f636){_0x513803=_0x42f636;logger[_0x7956('0xb')](_0x7956('0x53'),_0x513803['id']);return getEndUser(_0x11424e,_0x3d7a33['destcalleridname'],_0x3d7a33[_0x7956('0x67')]);})[_0x7956('0x16')](function(_0x45cc68){_0x46a2f5=_0x45cc68;logger['info'](_0x7956('0x56'),_0x46a2f5['id']);return getTicket(_0x11424e,_0x513803,_0x46a2f5,_0x20efca,_0x3d7a33);})[_0x7956('0x16')](function(_0x5f4584){if(_0x5f4584){logger[_0x7956('0xb')]('The\x20Ticket\x20ID\x20is:',_0x5f4584['id']);switch(_0x11424e[_0x7956('0x3c')]){case _0x7956('0x57'):logger[_0x7956('0xb')](_0x7956('0x66'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x7956('0x1b')](_0x7956('0x59'),_0x11424e[_0x7956('0xe')],_0x513803['id'],_0x5f4584['id']),'method':'POST'});case _0x7956('0x5a'):logger[_0x7956('0xb')](_0x7956('0x66'),_0x7956('0x5b'));emit(util[_0x7956('0x1b')](_0x7956('0x5c'),_0x29a005['name']),'trigger:browser:url',{'uri':util[_0x7956('0x1b')]('%s/agent/tickets/%s',_0x11424e[_0x7956('0xe')],_0x5f4584['id'])});break;default:logger['error'](_0x7956('0x66'),_0x7956('0x5f'));}}})[_0x7956('0x60')](function(_0x50fecd){logger['error'](_0x7956('0x68'),util[_0x7956('0x62')](_0x50fecd,{'showHidden':!![],'depth':null}));});};exports[_0x7956('0x69')]=function(_0x3741e1,_0x5b0225,_0x1d2ff2,_0x1f4f2f,_0x16beac,_0x1d52cb){var _0xb1044f,_0x40d052;_0x1d52cb[_0x7956('0xe')]=intUtil['stripTrailingSlash'](_0x1d52cb[_0x7956('0xe')]);_0x1d52cb[_0x7956('0x4a')]=intUtil[_0x7956('0x49')](_0x1d52cb[_0x7956('0x4a')]);if(_0x16beac&&_0x16beac[_0x7956('0x4b')]){logger[_0x7956('0xb')]('['+_0x5b0225['lastevent'][_0x7956('0x6a')]()+']',_0x7956('0x4d'));_0x5b0225[_0x7956('0x4e')]=util[_0x7956('0x1b')](_0x7956('0x4f'),_0x1d52cb[_0x7956('0x4a')],_0x5b0225[_0x7956('0x50')],md5(_0x5b0225[_0x7956('0x50')]));}else{_0x5b0225[_0x7956('0x4e')]='';}headers[_0x7956('0x51')]=getAuth(_0x1d52cb);return getUser(_0x1d52cb)[_0x7956('0x16')](function(_0x426471){_0xb1044f=_0x426471;logger['info'](_0x7956('0x53'),_0xb1044f['id']);return getEndUser(_0x1d52cb,_0x5b0225[_0x7956('0x54')],_0x5b0225[_0x7956('0x55')]);})[_0x7956('0x16')](function(_0x2c92bb){_0x40d052=_0x2c92bb;logger['info']('The\x20Enduser\x20ID\x20is:',_0x40d052['id']);return getTicket(_0x1d52cb,_0xb1044f,_0x40d052,_0x1d2ff2,_0x5b0225);})['then'](function(_0x4341a6){if(_0x4341a6){logger[_0x7956('0xb')]('The\x20Ticket\x20ID\x20is:',_0x4341a6['id']);}})['catch'](function(_0x44c403){logger['error']('['+_0x5b0225['lastevent'][_0x7956('0x6a')]()+']'+'\x20Error\x20running\x20Zendesk\x20integration',util[_0x7956('0x62')](_0x44c403,{'showHidden':!![],'depth':null}));});};