18 var _0xf9ee=['merge','Tags','Subjects','getString','Descriptions','Fields','then','Ticket\x20created!','ticket','validateEmail','format','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','Admin\x20account\x20selected.','user','length','results','filter','end-user','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Enduser\x20created.','authType','password','username','token','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','GET','forEach','includes','picklist','type','nameField','customField','toLowerCase','content','string','idField','custom_fields','push','variable','variableName','customVariable','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','uniqueid','Authorization','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','[OUTBOUND]','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','email','destcalleridname','destcalleridnum','Displaying\x20ticket\x20to\x20agent...','newTab','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','Recording\x20is\x20enabled!','lastevent','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','./util','../../../../config/environment','zendesk','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST'];(function(_0x3947c9,_0x4d6c97){var _0x2e7871=function(_0x1236cc){while(--_0x1236cc){_0x3947c9['push'](_0x3947c9['shift']());}};_0x2e7871(++_0x4d6c97);}(_0xf9ee,0xd0));var _0xef9e=function(_0x451736,_0x50a871){_0x451736=_0x451736-0x0;var _0x2475d4=_0xf9ee[_0x451736];return _0x2475d4;};'use strict';var _=require(_0xef9e('0x0'));var rp=require(_0xef9e('0x1'));var md5=require(_0xef9e('0x2'));var util=require(_0xef9e('0x3'));var Redis=require('ioredis');var intUtil=require(_0xef9e('0x4'));var config=require(_0xef9e('0x5'));var logger=require('../../../../config/logger')(_0xef9e('0x6'));config['redis']=_[_0xef9e('0x7')](config[_0xef9e('0x8')],{'host':_0xef9e('0x9'),'port':0x18eb});var io=require(_0xef9e('0xa'))(new Redis(config[_0xef9e('0x8')]));function emit(_0x2c3777,_0x44d1c2,_0x41375b){io['to'](_0x2c3777)[_0xef9e('0xb')](_0x44d1c2,_0x41375b);}var headers={'Content-Type':_0xef9e('0xc'),'Accept':_0xef9e('0xc')};function getTicket(_0x547c3d,_0x129fc4,_0x3a5fa3,_0x4bb3a4,_0x39dcf4){logger[_0xef9e('0xd')](_0xef9e('0xe'));return request({'uri':util['format'](_0xef9e('0xf'),_0x547c3d[_0xef9e('0x10')]),'method':_0xef9e('0x11'),'body':{'ticket':_[_0xef9e('0x12')]({'requester_id':_0x3a5fa3['id'],'submitter_id':_0x129fc4?_0x129fc4['id']:undefined,'assignee_id':_0x129fc4?_0x129fc4['id']:undefined,'tags':getTags(_0x4bb3a4[_0xef9e('0x13')],'name'),'subject':intUtil['getString'](_0x4bb3a4[_0xef9e('0x14')],_0x39dcf4,'\x20'),'description':intUtil[_0xef9e('0x15')](_0x4bb3a4[_0xef9e('0x16')],_0x39dcf4,'\x0a'),'comment':{'public':![],'body':intUtil[_0xef9e('0x15')](_0x4bb3a4[_0xef9e('0x16')],_0x39dcf4,'\x0a')}},getCustomFields(_0x4bb3a4[_0xef9e('0x17')],_0x39dcf4))}})[_0xef9e('0x18')](function(_0x552bbf){logger[_0xef9e('0xd')](_0xef9e('0x19'));return _0x552bbf[_0xef9e('0x1a')];});}function getUser(_0x8af7db,_0x4a83a0){if(intUtil[_0xef9e('0x1b')](_0x4a83a0)){logger[_0xef9e('0xd')]('Getting\x20agent\x20with\x20email',_0x4a83a0);return request({'uri':util[_0xef9e('0x1c')](_0xef9e('0x1d'),_0x8af7db['remoteUri']),'qs':{'query':util['format'](_0xef9e('0x1e'),_0x4a83a0)}})[_0xef9e('0x18')](function(_0x501568){if(_0x501568[_0xef9e('0x1f')]){logger[_0xef9e('0xd')](_0xef9e('0x20'));return _['find'](_0x501568['results'],{'email':_0x4a83a0,'role':_0xef9e('0x21')});}else{logger[_0xef9e('0xd')](_0xef9e('0x22'));return request({'uri':util[_0xef9e('0x1c')]('%s/users/me.json',_0x8af7db[_0xef9e('0x10')])})[_0xef9e('0x18')](function(_0x57ff56){logger[_0xef9e('0xd')](_0xef9e('0x23'));return _0x57ff56[_0xef9e('0x24')];});}});}else{logger[_0xef9e('0xd')](_0xef9e('0x22'));return request({'uri':util[_0xef9e('0x1c')]('%s/users/me.json',_0x8af7db[_0xef9e('0x10')])})['then'](function(_0x4bdd7e){logger['info'](_0xef9e('0x23'));return _0x4bdd7e[_0xef9e('0x24')];});}}function getEndUser(_0x4110fd,_0x218876,_0x1a008a){logger[_0xef9e('0xd')]('Searching\x20enduser\x20with\x20phone',_0x1a008a);return request({'uri':util[_0xef9e('0x1c')](_0xef9e('0x1d'),_0x4110fd[_0xef9e('0x10')]),'qs':{'query':util[_0xef9e('0x1c')]('type:user\x20role:end-user\x20phone:%s',_0x1a008a)}})[_0xef9e('0x18')](function(_0x5e40dc){var _0x40058d;if(_0x5e40dc['results'][_0xef9e('0x25')]){_0x5e40dc[_0xef9e('0x26')]=_[_0xef9e('0x27')](_0x5e40dc[_0xef9e('0x26')],{'suspended':![],'role':_0xef9e('0x28')});if(_0x5e40dc['results'][_0xef9e('0x25')]){_0x40058d=_[_0xef9e('0x29')](_0x5e40dc[_0xef9e('0x26')]);}}if(_0x40058d){logger['info'](_0xef9e('0x2a'));return _0x40058d;}else{logger[_0xef9e('0xd')](_0xef9e('0x2b'));return request({'uri':util['format'](_0xef9e('0x2c'),_0x4110fd[_0xef9e('0x10')]),'method':'POST','body':{'user':{'role':_0xef9e('0x28'),'name':util[_0xef9e('0x1c')]('Caller\x20-\x20%s',_0x218876||_0x1a008a),'phone':_0x1a008a}}})[_0xef9e('0x18')](function(_0x2e1d5a){logger[_0xef9e('0xd')](_0xef9e('0x2d'));return _0x2e1d5a[_0xef9e('0x24')];});}});}function getAuth(_0x126630){var _0x46aa2a;if(_0x126630[_0xef9e('0x2e')]===_0xef9e('0x2f')){_0x46aa2a=util[_0xef9e('0x1c')]('%s:%s',_0x126630[_0xef9e('0x30')],_0x126630[_0xef9e('0x2f')]);}else if(_0x126630[_0xef9e('0x2e')]===_0xef9e('0x31')){_0x46aa2a=util[_0xef9e('0x1c')](_0xef9e('0x32'),_0x126630[_0xef9e('0x30')],_0x126630['token']);}return util[_0xef9e('0x1c')](_0xef9e('0x33'),new Buffer(_0x46aa2a)[_0xef9e('0x34')](_0xef9e('0x35')));}function request(_0x3d9ff5){logger[_0xef9e('0x36')](_0xef9e('0x37'),JSON['stringify'](_0x3d9ff5));return rp(_['defaults'](_0x3d9ff5,{'method':_0xef9e('0x38'),'headers':headers,'json':!![]}));}function getTags(_0x37ad16,_0x544a18){var _0x8bde6f=[];if(_0x37ad16&&_0x37ad16[_0xef9e('0x25')]>0x0){_0x8bde6f=_['map'](_0x37ad16,_0x544a18);}return _0x8bde6f;}function getCustomFields(_0x108c3b,_0x418e9b){var _0x946ea5=[];var _0x29bfa2={'custom_fields':[]};if(_0x108c3b['length']>0x0){_[_0xef9e('0x39')](_0x108c3b,function(_0x7e7eb7){if(_[_0xef9e('0x3a')](['string',_0xef9e('0x3b')],_0x7e7eb7[_0xef9e('0x3c')])&&_0x7e7eb7[_0xef9e('0x3d')]&&!_0x7e7eb7[_0xef9e('0x3e')]){_0x29bfa2[_0x7e7eb7['nameField'][_0xef9e('0x3f')]()]=_0x7e7eb7[_0xef9e('0x40')][_0xef9e('0x34')]();}else if(_[_0xef9e('0x3a')]([_0xef9e('0x41'),_0xef9e('0x3b')],_0x7e7eb7[_0xef9e('0x3c')])&&_0x7e7eb7[_0xef9e('0x42')]&&_0x7e7eb7[_0xef9e('0x3e')]){_0x29bfa2[_0xef9e('0x43')][_0xef9e('0x44')]({'id':_0x7e7eb7[_0xef9e('0x42')],'value':_0x7e7eb7[_0xef9e('0x40')][_0xef9e('0x34')]()});}else if(_0x7e7eb7[_0xef9e('0x3c')]===_0xef9e('0x45')&&_0x7e7eb7[_0xef9e('0x46')]&&_0x7e7eb7[_0xef9e('0x42')]&&_0x7e7eb7[_0xef9e('0x3e')]){_0x418e9b[_0x7e7eb7[_0xef9e('0x46')]]&&_0x29bfa2[_0xef9e('0x43')]['push']({'id':_0x7e7eb7[_0xef9e('0x42')],'value':_0x418e9b[_0x7e7eb7[_0xef9e('0x46')]][_0xef9e('0x34')]()});}else if(_0x7e7eb7['type']===_0xef9e('0x47')&&_0x7e7eb7[_0xef9e('0x48')]&&_0x7e7eb7[_0xef9e('0x48')][_0xef9e('0x49')]&&_0x7e7eb7[_0xef9e('0x42')]&&_0x7e7eb7[_0xef9e('0x3e')]){_0x418e9b[_0x7e7eb7[_0xef9e('0x48')][_0xef9e('0x49')]['toLowerCase']()]&&_0x29bfa2[_0xef9e('0x43')][_0xef9e('0x44')]({'id':_0x7e7eb7[_0xef9e('0x42')],'value':_0x418e9b[_0x7e7eb7[_0xef9e('0x48')][_0xef9e('0x49')][_0xef9e('0x3f')]()][_0xef9e('0x34')]()});}});}return _0x29bfa2;}exports[_0xef9e('0x4a')]=function(_0x51dfab,_0x409e5c,_0x43884c,_0x6b4369,_0x16cd91,_0x30fa2e){var _0x39ee0a,_0x3cae70;_0x30fa2e[_0xef9e('0x10')]=intUtil[_0xef9e('0x4b')](_0x30fa2e[_0xef9e('0x10')]);_0x30fa2e[_0xef9e('0x4c')]=intUtil[_0xef9e('0x4b')](_0x30fa2e[_0xef9e('0x4c')]);if(_0x16cd91&&_0x16cd91[_0xef9e('0x4d')]){logger[_0xef9e('0xd')](_0xef9e('0x4e'),'Recording\x20is\x20enabled!');_0x409e5c[_0xef9e('0x4f')]=util[_0xef9e('0x1c')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x30fa2e[_0xef9e('0x4c')],_0x409e5c[_0xef9e('0x50')],md5(_0x409e5c['uniqueid']));}else{_0x409e5c[_0xef9e('0x4f')]='';}headers[_0xef9e('0x51')]=getAuth(_0x30fa2e);return getUser(_0x30fa2e,_0x6b4369['email'])['then'](function(_0x837c5e){_0x39ee0a=_0x837c5e;logger[_0xef9e('0xd')]('The\x20User\x20ID\x20is:',_0x39ee0a['id']);return getEndUser(_0x30fa2e,_0x409e5c[_0xef9e('0x52')],_0x409e5c[_0xef9e('0x53')]);})[_0xef9e('0x18')](function(_0x408389){_0x3cae70=_0x408389;logger['info'](_0xef9e('0x54'),_0x3cae70['id']);return getTicket(_0x30fa2e,_0x39ee0a,_0x3cae70,_0x43884c,_0x409e5c);})[_0xef9e('0x18')](function(_0x10fdd7){if(_0x10fdd7){logger[_0xef9e('0xd')](_0xef9e('0x55'),_0x10fdd7['id']);switch(_0x30fa2e[_0xef9e('0x3c')]){case'integrationTab':logger[_0xef9e('0xd')](_0xef9e('0x4e'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0xef9e('0x1c')](_0xef9e('0x56'),_0x30fa2e['remoteUri'],_0x39ee0a['id'],_0x10fdd7['id']),'method':'POST'});case'newTab':logger[_0xef9e('0xd')](_0xef9e('0x4e'),_0xef9e('0x57'));emit(util[_0xef9e('0x1c')](_0xef9e('0x58'),_0x6b4369[_0xef9e('0x49')]),_0xef9e('0x59'),{'uri':util[_0xef9e('0x1c')](_0xef9e('0x5a'),_0x30fa2e[_0xef9e('0x10')][_0xef9e('0x5b')](_0xef9e('0x5c'),''),_0x10fdd7['id'])});break;default:logger[_0xef9e('0x5d')](_0xef9e('0x4e'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0xef9e('0x5e')](function(_0x344c05){logger['error'](_0xef9e('0x5f'),util[_0xef9e('0x60')](_0x344c05,{'showHidden':!![],'depth':null}));});};exports[_0xef9e('0x61')]=function(_0x43967d,_0x265063,_0x34889c,_0x459349,_0x367623,_0x1773ee,_0x57d255){var _0x330092,_0x251d29;_0x1773ee[_0xef9e('0x10')]=intUtil[_0xef9e('0x4b')](_0x1773ee[_0xef9e('0x10')]);_0x1773ee['serverUrl']=intUtil[_0xef9e('0x4b')](_0x1773ee[_0xef9e('0x4c')]);if(_0x57d255&&_0x57d255[_0xef9e('0x62')]&&_0x57d255[_0xef9e('0x62')]!=='none'){logger[_0xef9e('0xd')](_0xef9e('0x63'),'Recording\x20is\x20enabled!');_0x265063[_0xef9e('0x4f')]=util[_0xef9e('0x1c')](_0xef9e('0x64'),_0x1773ee[_0xef9e('0x4c')],_0x265063['uniqueid'],md5(_0x265063[_0xef9e('0x50')]));}headers[_0xef9e('0x51')]=getAuth(_0x1773ee);return getUser(_0x1773ee,_0x459349[_0xef9e('0x65')])['then'](function(_0x2f94d4){_0x330092=_0x2f94d4;logger[_0xef9e('0xd')]('The\x20User\x20ID\x20is:',_0x330092['id']);return getEndUser(_0x1773ee,_0x265063[_0xef9e('0x66')],_0x265063[_0xef9e('0x67')]);})[_0xef9e('0x18')](function(_0x2ecea3){_0x251d29=_0x2ecea3;logger[_0xef9e('0xd')](_0xef9e('0x54'),_0x251d29['id']);return getTicket(_0x1773ee,_0x330092,_0x251d29,_0x34889c,_0x265063);})['then'](function(_0x2c72ae){if(_0x2c72ae){logger['info'](_0xef9e('0x55'),_0x2c72ae['id']);switch(_0x1773ee[_0xef9e('0x3c')]){case'integrationTab':logger['info']('[OUTBOUND]',_0xef9e('0x68'));return request({'uri':util[_0xef9e('0x1c')](_0xef9e('0x56'),_0x1773ee[_0xef9e('0x10')],_0x330092['id'],_0x2c72ae['id']),'method':_0xef9e('0x11')});case _0xef9e('0x69'):logger['info']('[OUTBOUND]',_0xef9e('0x57'));emit(util[_0xef9e('0x1c')]('user:%s',_0x459349[_0xef9e('0x49')]),_0xef9e('0x59'),{'uri':util[_0xef9e('0x1c')](_0xef9e('0x5a'),_0x1773ee[_0xef9e('0x10')][_0xef9e('0x5b')](_0xef9e('0x5c'),''),_0x2c72ae['id'])});break;default:logger['error'](_0xef9e('0x63'),_0xef9e('0x6a'));}}})['catch'](function(_0x7146c0){logger[_0xef9e('0x5d')](_0xef9e('0x6b'),util[_0xef9e('0x60')](_0x7146c0,{'showHidden':!![],'depth':null}));});};exports[_0xef9e('0x6c')]=function(_0x20d12a,_0x5b94b6,_0x53a5ad,_0x378f21,_0x31b847,_0xf5bdef){var _0xa8bd6a,_0x36dec3;_0xf5bdef['remoteUri']=intUtil[_0xef9e('0x4b')](_0xf5bdef['remoteUri']);_0xf5bdef[_0xef9e('0x4c')]=intUtil[_0xef9e('0x4b')](_0xf5bdef[_0xef9e('0x4c')]);if(_0x31b847&&_0x31b847['monitor_format']){logger[_0xef9e('0xd')]('['+_0x5b94b6['lastevent'][_0xef9e('0x6d')]()+']',_0xef9e('0x6e'));_0x5b94b6[_0xef9e('0x4f')]=util[_0xef9e('0x1c')](_0xef9e('0x64'),_0xf5bdef[_0xef9e('0x4c')],_0x5b94b6[_0xef9e('0x50')],md5(_0x5b94b6[_0xef9e('0x50')]));}else{_0x5b94b6[_0xef9e('0x4f')]='';}headers[_0xef9e('0x51')]=getAuth(_0xf5bdef);return getUser(_0xf5bdef)[_0xef9e('0x18')](function(_0x568a17){_0xa8bd6a=_0x568a17;logger[_0xef9e('0xd')]('The\x20User\x20ID\x20is:',_0xa8bd6a['id']);return getEndUser(_0xf5bdef,_0x5b94b6[_0xef9e('0x52')],_0x5b94b6[_0xef9e('0x53')]);})[_0xef9e('0x18')](function(_0x3ebb34){_0x36dec3=_0x3ebb34;logger[_0xef9e('0xd')](_0xef9e('0x54'),_0x36dec3['id']);return getTicket(_0xf5bdef,_0xa8bd6a,_0x36dec3,_0x53a5ad,_0x5b94b6);})[_0xef9e('0x18')](function(_0x1642ac){if(_0x1642ac){logger[_0xef9e('0xd')](_0xef9e('0x55'),_0x1642ac['id']);}})[_0xef9e('0x5e')](function(_0x2637f4){logger['error']('['+_0x5b94b6[_0xef9e('0x6f')][_0xef9e('0x6d')]()+']'+_0xef9e('0x70'),util['inspect'](_0x2637f4,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob