18 var _0xa899=['authType','%s/token:%s','token','Basic\x20%s','toString','base64','[HTTP]','stringify','GET','map','forEach','includes','string','type','nameField','toLowerCase','content','idField','customField','push','variable','variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','uniqueid','email','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','none','[OUTBOUND]','destcalleridname','The\x20Ticket\x20ID\x20is:','%s/channels/voice/agents/%d/tickets/%d/display.json','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','lastevent','toUpperCase','Authorization','The\x20User\x20ID\x20is:','calleridnum','\x20Error\x20running\x20Zendesk\x20integration','md5','ioredis','./util','../../../../config/logger','zendesk','defaults','redis','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','Tags','name','getString','Descriptions','Ticket\x20created!','ticket','Getting\x20agent\x20with\x20email','format','type:user\x20role:agent\x20email:%s','then','Agent\x20found!','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','%s/search.json','type:user\x20role:end-user\x20phone:%s','results','length','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','Caller\x20-\x20%s','Enduser\x20created.','%s:%s','username'];(function(_0x51be90,_0x16fca8){var _0x521fe1=function(_0x2f1d09){while(--_0x2f1d09){_0x51be90['push'](_0x51be90['shift']());}};_0x521fe1(++_0x16fca8);}(_0xa899,0x10f));var _0x9a89=function(_0x2ff762,_0x342c0b){_0x2ff762=_0x2ff762-0x0;var _0x158b02=_0xa899[_0x2ff762];return _0x158b02;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require(_0x9a89('0x0'));var util=require('util');var Redis=require(_0x9a89('0x1'));var intUtil=require(_0x9a89('0x2'));var config=require('../../../../config/environment');var logger=require(_0x9a89('0x3'))(_0x9a89('0x4'));config['redis']=_[_0x9a89('0x5')](config[_0x9a89('0x6')],{'host':'localhost','port':0x18eb});var io=require(_0x9a89('0x7'))(new Redis(config['redis']));function emit(_0x1d4af7,_0x2ba94f,_0x2fc5e0){io['to'](_0x1d4af7)['emit'](_0x2ba94f,_0x2fc5e0);}var headers={'Content-Type':'application/json','Accept':_0x9a89('0x8')};function getTicket(_0x12fc4d,_0x4e4a27,_0xd2fce5,_0x51454d,_0x5e7236){logger[_0x9a89('0x9')](_0x9a89('0xa'));return request({'uri':util['format'](_0x9a89('0xb'),_0x12fc4d[_0x9a89('0xc')]),'method':_0x9a89('0xd'),'body':{'ticket':_[_0x9a89('0xe')]({'requester_id':_0xd2fce5['id'],'submitter_id':_0x4e4a27?_0x4e4a27['id']:undefined,'assignee_id':_0x4e4a27?_0x4e4a27['id']:undefined,'tags':getTags(_0x51454d[_0x9a89('0xf')],_0x9a89('0x10')),'subject':intUtil[_0x9a89('0x11')](_0x51454d['Subjects'],_0x5e7236,'\x20'),'description':intUtil[_0x9a89('0x11')](_0x51454d[_0x9a89('0x12')],_0x5e7236,'\x0a'),'comment':{'public':![],'body':intUtil[_0x9a89('0x11')](_0x51454d[_0x9a89('0x12')],_0x5e7236,'\x0a')}},getCustomFields(_0x51454d['Fields'],_0x5e7236))}})['then'](function(_0x4f9cb5){logger[_0x9a89('0x9')](_0x9a89('0x13'));return _0x4f9cb5[_0x9a89('0x14')];});}function getUser(_0x43c3c3,_0xa3eaf8){if(intUtil['validateEmail'](_0xa3eaf8)){logger['info'](_0x9a89('0x15'),_0xa3eaf8);return request({'uri':util[_0x9a89('0x16')]('%s/search.json',_0x43c3c3[_0x9a89('0xc')]),'qs':{'query':util[_0x9a89('0x16')](_0x9a89('0x17'),_0xa3eaf8)}})[_0x9a89('0x18')](function(_0x2a093b){if(_0x2a093b['count']){logger[_0x9a89('0x9')](_0x9a89('0x19'));return _['find'](_0x2a093b['results'],{'email':_0xa3eaf8,'role':_0x9a89('0x1a')});}else{logger[_0x9a89('0x9')](_0x9a89('0x1b'));return request({'uri':util['format'](_0x9a89('0x1c'),_0x43c3c3[_0x9a89('0xc')])})[_0x9a89('0x18')](function(_0x348c39){logger['info'](_0x9a89('0x1d'));return _0x348c39[_0x9a89('0x1e')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x1c'),_0x43c3c3[_0x9a89('0xc')])})[_0x9a89('0x18')](function(_0x6572b9){logger[_0x9a89('0x9')](_0x9a89('0x1d'));return _0x6572b9['user'];});}}function getEndUser(_0x4ce025,_0xc858f0,_0x4b1f02){logger[_0x9a89('0x9')](_0x9a89('0x1f'),_0x4b1f02);return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x20'),_0x4ce025[_0x9a89('0xc')]),'qs':{'query':util['format'](_0x9a89('0x21'),_0x4b1f02)}})[_0x9a89('0x18')](function(_0x2fef8f){var _0x2a0665;if(_0x2fef8f[_0x9a89('0x22')][_0x9a89('0x23')]){_0x2fef8f[_0x9a89('0x22')]=_[_0x9a89('0x24')](_0x2fef8f[_0x9a89('0x22')],{'suspended':![],'role':_0x9a89('0x25')});if(_0x2fef8f[_0x9a89('0x22')]['length']){_0x2a0665=_[_0x9a89('0x26')](_0x2fef8f[_0x9a89('0x22')]);}}if(_0x2a0665){logger[_0x9a89('0x9')]('Enduser\x20found!');return _0x2a0665;}else{logger['info'](_0x9a89('0x27'));return request({'uri':util[_0x9a89('0x16')]('%s/users.json',_0x4ce025[_0x9a89('0xc')]),'method':_0x9a89('0xd'),'body':{'user':{'role':_0x9a89('0x25'),'name':util['format'](_0x9a89('0x28'),_0xc858f0||_0x4b1f02),'phone':_0x4b1f02}}})[_0x9a89('0x18')](function(_0x36d1d2){logger['info'](_0x9a89('0x29'));return _0x36d1d2['user'];});}});}function getAuth(_0x45fed1){var _0x32fa35;if(_0x45fed1['authType']==='password'){_0x32fa35=util['format'](_0x9a89('0x2a'),_0x45fed1[_0x9a89('0x2b')],_0x45fed1['password']);}else if(_0x45fed1[_0x9a89('0x2c')]==='token'){_0x32fa35=util[_0x9a89('0x16')](_0x9a89('0x2d'),_0x45fed1[_0x9a89('0x2b')],_0x45fed1[_0x9a89('0x2e')]);}return util[_0x9a89('0x16')](_0x9a89('0x2f'),new Buffer(_0x32fa35)[_0x9a89('0x30')](_0x9a89('0x31')));}function request(_0x4d1242){logger['debug'](_0x9a89('0x32'),JSON[_0x9a89('0x33')](_0x4d1242));return rp(_['defaults'](_0x4d1242,{'method':_0x9a89('0x34'),'headers':headers,'json':!![]}));}function getTags(_0x108b69,_0x3f1b49){var _0xf8ffc8=[];if(_0x108b69&&_0x108b69[_0x9a89('0x23')]>0x0){_0xf8ffc8=_[_0x9a89('0x35')](_0x108b69,_0x3f1b49);}return _0xf8ffc8;}function getCustomFields(_0x722d08,_0x2ecce9){var _0x2447f0=[];var _0x3d3300={'custom_fields':[]};if(_0x722d08[_0x9a89('0x23')]>0x0){_[_0x9a89('0x36')](_0x722d08,function(_0x3b4095){if(_[_0x9a89('0x37')]([_0x9a89('0x38'),'picklist'],_0x3b4095[_0x9a89('0x39')])&&_0x3b4095[_0x9a89('0x3a')]&&!_0x3b4095['customField']){_0x3d3300[_0x3b4095[_0x9a89('0x3a')][_0x9a89('0x3b')]()]=_0x3b4095[_0x9a89('0x3c')]['toString']();}else if(_[_0x9a89('0x37')](['string','picklist'],_0x3b4095[_0x9a89('0x39')])&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x3d3300['custom_fields'][_0x9a89('0x3f')]({'id':_0x3b4095[_0x9a89('0x3d')],'value':_0x3b4095[_0x9a89('0x3c')][_0x9a89('0x30')]()});}else if(_0x3b4095[_0x9a89('0x39')]===_0x9a89('0x40')&&_0x3b4095['variableName']&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x2ecce9[_0x3b4095[_0x9a89('0x41')]]&&_0x3d3300[_0x9a89('0x42')][_0x9a89('0x3f')]({'id':_0x3b4095['idField'],'value':_0x2ecce9[_0x3b4095[_0x9a89('0x41')]][_0x9a89('0x30')]()});}else if(_0x3b4095[_0x9a89('0x39')]===_0x9a89('0x43')&&_0x3b4095[_0x9a89('0x44')]&&_0x3b4095[_0x9a89('0x44')]['name']&&_0x3b4095[_0x9a89('0x3d')]&&_0x3b4095[_0x9a89('0x3e')]){_0x2ecce9[_0x3b4095[_0x9a89('0x44')]['name']['toLowerCase']()]&&_0x3d3300['custom_fields'][_0x9a89('0x3f')]({'id':_0x3b4095['idField'],'value':_0x2ecce9[_0x3b4095['Variable'][_0x9a89('0x10')][_0x9a89('0x3b')]()][_0x9a89('0x30')]()});}});}return _0x3d3300;}exports[_0x9a89('0x45')]=function(_0x3ed143,_0x5d8916,_0x2779f3,_0x524fa3,_0x411996,_0x117122){var _0x4e99a5,_0x20de14;_0x117122[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x117122[_0x9a89('0xc')]);_0x117122[_0x9a89('0x47')]=intUtil[_0x9a89('0x46')](_0x117122['serverUrl']);if(_0x411996&&_0x411996[_0x9a89('0x48')]){logger[_0x9a89('0x9')](_0x9a89('0x49'),_0x9a89('0x4a'));_0x5d8916[_0x9a89('0x4b')]=util[_0x9a89('0x16')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x117122[_0x9a89('0x47')],_0x5d8916['uniqueid'],md5(_0x5d8916[_0x9a89('0x4c')]));}else{_0x5d8916['recordingURL']='';}headers['Authorization']=getAuth(_0x117122);return getUser(_0x117122,_0x524fa3[_0x9a89('0x4d')])['then'](function(_0x1c9a22){_0x4e99a5=_0x1c9a22;logger[_0x9a89('0x9')]('The\x20User\x20ID\x20is:',_0x4e99a5['id']);return getEndUser(_0x117122,_0x5d8916['calleridname'],_0x5d8916['calleridnum']);})['then'](function(_0x15c8b0){_0x20de14=_0x15c8b0;logger[_0x9a89('0x9')](_0x9a89('0x4e'),_0x20de14['id']);return getTicket(_0x117122,_0x4e99a5,_0x20de14,_0x2779f3,_0x5d8916);})[_0x9a89('0x18')](function(_0x2f430c){if(_0x2f430c){logger[_0x9a89('0x9')]('The\x20Ticket\x20ID\x20is:',_0x2f430c['id']);switch(_0x117122[_0x9a89('0x39')]){case _0x9a89('0x4f'):logger[_0x9a89('0x9')]('[QUEUE]',_0x9a89('0x50'));return request({'uri':util[_0x9a89('0x16')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x117122[_0x9a89('0xc')],_0x4e99a5['id'],_0x2f430c['id']),'method':'POST'});case'newTab':logger[_0x9a89('0x9')]('[QUEUE]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a89('0x16')](_0x9a89('0x51'),_0x524fa3[_0x9a89('0x10')]),_0x9a89('0x52'),{'uri':util[_0x9a89('0x16')](_0x9a89('0x53'),_0x117122[_0x9a89('0xc')][_0x9a89('0x54')](_0x9a89('0x55'),''),_0x2f430c['id'])});break;default:logger[_0x9a89('0x56')](_0x9a89('0x49'),_0x9a89('0x57'));}}})[_0x9a89('0x58')](function(_0x15b60c){logger[_0x9a89('0x56')](_0x9a89('0x59'),util[_0x9a89('0x5a')](_0x15b60c,{'showHidden':!![],'depth':null}));});};exports[_0x9a89('0x5b')]=function(_0x38e75d,_0x3de06c,_0x1e9cac,_0x3c77f3,_0x350109,_0x174287,_0x4f7b63){var _0x29cce0,_0x50c732;_0x174287[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x174287[_0x9a89('0xc')]);_0x174287['serverUrl']=intUtil[_0x9a89('0x46')](_0x174287[_0x9a89('0x47')]);if(_0x4f7b63&&_0x4f7b63['recordingFormat']&&_0x4f7b63[_0x9a89('0x5c')]!==_0x9a89('0x5d')){logger['info'](_0x9a89('0x5e'),_0x9a89('0x4a'));_0x3de06c[_0x9a89('0x4b')]=util[_0x9a89('0x16')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x174287[_0x9a89('0x47')],_0x3de06c['uniqueid'],md5(_0x3de06c[_0x9a89('0x4c')]));}headers['Authorization']=getAuth(_0x174287);return getUser(_0x174287,_0x3c77f3[_0x9a89('0x4d')])[_0x9a89('0x18')](function(_0x3bc00e){_0x29cce0=_0x3bc00e;logger[_0x9a89('0x9')]('The\x20User\x20ID\x20is:',_0x29cce0['id']);return getEndUser(_0x174287,_0x3de06c[_0x9a89('0x5f')],_0x3de06c['destcalleridnum']);})['then'](function(_0x2013fc){_0x50c732=_0x2013fc;logger['info'](_0x9a89('0x4e'),_0x50c732['id']);return getTicket(_0x174287,_0x29cce0,_0x50c732,_0x1e9cac,_0x3de06c);})[_0x9a89('0x18')](function(_0x68380a){if(_0x68380a){logger[_0x9a89('0x9')](_0x9a89('0x60'),_0x68380a['id']);switch(_0x174287[_0x9a89('0x39')]){case _0x9a89('0x4f'):logger['info'](_0x9a89('0x5e'),_0x9a89('0x50'));return request({'uri':util[_0x9a89('0x16')](_0x9a89('0x61'),_0x174287[_0x9a89('0xc')],_0x29cce0['id'],_0x68380a['id']),'method':'POST'});case'newTab':logger[_0x9a89('0x9')](_0x9a89('0x5e'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x9a89('0x16')](_0x9a89('0x51'),_0x3c77f3[_0x9a89('0x10')]),_0x9a89('0x52'),{'uri':util[_0x9a89('0x16')](_0x9a89('0x53'),_0x174287[_0x9a89('0xc')][_0x9a89('0x54')](_0x9a89('0x55'),''),_0x68380a['id'])});break;default:logger[_0x9a89('0x56')](_0x9a89('0x5e'),_0x9a89('0x57'));}}})[_0x9a89('0x58')](function(_0x28dc60){logger[_0x9a89('0x56')](_0x9a89('0x62'),util[_0x9a89('0x5a')](_0x28dc60,{'showHidden':!![],'depth':null}));});};exports['unmanaged']=function(_0x19351e,_0x5d18c9,_0x5d9afa,_0x2575e3,_0xb818ff,_0x4fb58a){var _0x2e1f86,_0x587a9d;_0x4fb58a[_0x9a89('0xc')]=intUtil[_0x9a89('0x46')](_0x4fb58a[_0x9a89('0xc')]);_0x4fb58a[_0x9a89('0x47')]=intUtil[_0x9a89('0x46')](_0x4fb58a[_0x9a89('0x47')]);if(_0xb818ff&&_0xb818ff[_0x9a89('0x48')]){logger[_0x9a89('0x9')]('['+_0x5d18c9[_0x9a89('0x63')][_0x9a89('0x64')]()+']','Recording\x20is\x20enabled!');_0x5d18c9[_0x9a89('0x4b')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4fb58a[_0x9a89('0x47')],_0x5d18c9['uniqueid'],md5(_0x5d18c9[_0x9a89('0x4c')]));}else{_0x5d18c9[_0x9a89('0x4b')]='';}headers[_0x9a89('0x65')]=getAuth(_0x4fb58a);return getUser(_0x4fb58a)[_0x9a89('0x18')](function(_0x4765ce){_0x2e1f86=_0x4765ce;logger[_0x9a89('0x9')](_0x9a89('0x66'),_0x2e1f86['id']);return getEndUser(_0x4fb58a,_0x5d18c9['calleridname'],_0x5d18c9[_0x9a89('0x67')]);})['then'](function(_0x414fa0){_0x587a9d=_0x414fa0;logger[_0x9a89('0x9')](_0x9a89('0x4e'),_0x587a9d['id']);return getTicket(_0x4fb58a,_0x2e1f86,_0x587a9d,_0x5d9afa,_0x5d18c9);})[_0x9a89('0x18')](function(_0x12e7ab){if(_0x12e7ab){logger[_0x9a89('0x9')]('The\x20Ticket\x20ID\x20is:',_0x12e7ab['id']);}})['catch'](function(_0x44cab4){logger['error']('['+_0x5d18c9[_0x9a89('0x63')][_0x9a89('0x64')]()+']'+_0x9a89('0x68'),util['inspect'](_0x44cab4,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob