server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7462=['includes','picklist','type','customField','toLowerCase','string','idField','custom_fields','push','content','variable','variableName','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','The\x20User\x20ID\x20is:','calleridname','calleridnum','integrationTab','[QUEUE]','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','error','Zendesk\x20account\x20type\x20not\x20recognized','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','lastevent','The\x20Ticket\x20ID\x20is:','\x20Error\x20running\x20Zendesk\x20integration','util','ioredis','redis','defaults','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','merge','Subjects','getString','Descriptions','then','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','format','%s/search.json','count','Agent\x20found!','results','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','filter','end-user','length','first','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','POST','Enduser\x20created.','password','username','authType','%s/token:%s','token','Basic\x20%s','toString','base64','debug','[HTTP]','map','forEach'];(function(_0x60ebb0,_0x1371ce){var _0x4ea9ed=function(_0x2555a7){while(--_0x2555a7){_0x60ebb0['push'](_0x60ebb0['shift']());}};_0x4ea9ed(++_0x1371ce);}(_0x7462,0xf8));var _0x2746=function(_0x3f5dca,_0x59472b){_0x3f5dca=_0x3f5dca-0x0;var _0x5b833a=_0x7462[_0x3f5dca];return _0x5b833a;};'use strict';var _=require('lodash');var rp=require('request-promise');var md5=require('md5');var util=require(_0x2746('0x0'));var Redis=require(_0x2746('0x1'));var intUtil=require('./util');var config=require('../../../../config/environment');var logger=require('../../../../config/logger')('zendesk');config[_0x2746('0x2')]=_[_0x2746('0x3')](config[_0x2746('0x2')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config['redis']));function emit(_0x3cfaa8,_0x28efbd,_0x23bc62){io['to'](_0x3cfaa8)['emit'](_0x28efbd,_0x23bc62);}var headers={'Content-Type':'application/json','Accept':'application/json'};function getTicket(_0x551785,_0xede901,_0x1b9ff8,_0x1f390a,_0x229123){logger[_0x2746('0x4')](_0x2746('0x5'));return request({'uri':util['format'](_0x2746('0x6'),_0x551785[_0x2746('0x7')]),'method':'POST','body':{'ticket':_[_0x2746('0x8')]({'requester_id':_0x1b9ff8['id'],'submitter_id':_0xede901?_0xede901['id']:undefined,'assignee_id':_0xede901?_0xede901['id']:undefined,'tags':getTags(_0x1f390a['Tags'],'name'),'subject':intUtil['getString'](_0x1f390a[_0x2746('0x9')],_0x229123,'\x20'),'description':intUtil['getString'](_0x1f390a['Descriptions'],_0x229123,'\x0a'),'comment':{'public':![],'body':intUtil[_0x2746('0xa')](_0x1f390a[_0x2746('0xb')],_0x229123,'\x0a')}},getCustomFields(_0x1f390a['Fields'],_0x229123))}})[_0x2746('0xc')](function(_0x565d3f){logger[_0x2746('0x4')](_0x2746('0xd'));return _0x565d3f[_0x2746('0xe')];});}function getUser(_0x28c4d9,_0x79fcb){if(intUtil[_0x2746('0xf')](_0x79fcb)){logger['info'](_0x2746('0x10'),_0x79fcb);return request({'uri':util[_0x2746('0x11')](_0x2746('0x12'),_0x28c4d9['remoteUri']),'qs':{'query':util['format']('type:user\x20role:agent\x20email:%s',_0x79fcb)}})[_0x2746('0xc')](function(_0x14d7f6){if(_0x14d7f6[_0x2746('0x13')]){logger[_0x2746('0x4')](_0x2746('0x14'));return _['find'](_0x14d7f6[_0x2746('0x15')],{'email':_0x79fcb,'role':'agent'});}else{logger[_0x2746('0x4')](_0x2746('0x16'));return request({'uri':util[_0x2746('0x11')](_0x2746('0x17'),_0x28c4d9[_0x2746('0x7')])})['then'](function(_0x89687e){logger[_0x2746('0x4')](_0x2746('0x18'));return _0x89687e[_0x2746('0x19')];});}});}else{logger[_0x2746('0x4')](_0x2746('0x16'));return request({'uri':util[_0x2746('0x11')](_0x2746('0x17'),_0x28c4d9[_0x2746('0x7')])})[_0x2746('0xc')](function(_0x3f6de0){logger[_0x2746('0x4')](_0x2746('0x18'));return _0x3f6de0[_0x2746('0x19')];});}}function getEndUser(_0x62cbc5,_0x23771b,_0x271d3e){logger[_0x2746('0x4')]('Searching\x20enduser\x20with\x20phone',_0x271d3e);return request({'uri':util['format']('%s/search.json',_0x62cbc5[_0x2746('0x7')]),'qs':{'query':util['format']('type:user\x20role:end-user\x20phone:%s',_0x271d3e)}})[_0x2746('0xc')](function(_0x56f102){var _0x49769b;if(_0x56f102[_0x2746('0x15')]['length']){_0x56f102['results']=_[_0x2746('0x1a')](_0x56f102[_0x2746('0x15')],{'suspended':![],'role':_0x2746('0x1b')});if(_0x56f102['results'][_0x2746('0x1c')]){_0x49769b=_[_0x2746('0x1d')](_0x56f102[_0x2746('0x15')]);}}if(_0x49769b){logger['info'](_0x2746('0x1e'));return _0x49769b;}else{logger[_0x2746('0x4')](_0x2746('0x1f'));return request({'uri':util['format']('%s/users.json',_0x62cbc5[_0x2746('0x7')]),'method':_0x2746('0x20'),'body':{'user':{'role':_0x2746('0x1b'),'name':util[_0x2746('0x11')]('Caller\x20-\x20%s',_0x23771b||_0x271d3e),'phone':_0x271d3e}}})[_0x2746('0xc')](function(_0x5792ec){logger[_0x2746('0x4')](_0x2746('0x21'));return _0x5792ec[_0x2746('0x19')];});}});}function getAuth(_0x370abe){var _0x24c961;if(_0x370abe['authType']===_0x2746('0x22')){_0x24c961=util[_0x2746('0x11')]('%s:%s',_0x370abe[_0x2746('0x23')],_0x370abe[_0x2746('0x22')]);}else if(_0x370abe[_0x2746('0x24')]==='token'){_0x24c961=util[_0x2746('0x11')](_0x2746('0x25'),_0x370abe[_0x2746('0x23')],_0x370abe[_0x2746('0x26')]);}return util[_0x2746('0x11')](_0x2746('0x27'),new Buffer(_0x24c961)[_0x2746('0x28')](_0x2746('0x29')));}function request(_0x13f163){logger[_0x2746('0x2a')](_0x2746('0x2b'),JSON['stringify'](_0x13f163));return rp(_[_0x2746('0x3')](_0x13f163,{'method':'GET','headers':headers,'json':!![]}));}function getTags(_0x25e790,_0x1ea737){var _0x4e797e=[];if(_0x25e790&&_0x25e790[_0x2746('0x1c')]>0x0){_0x4e797e=_[_0x2746('0x2c')](_0x25e790,_0x1ea737);}return _0x4e797e;}function getCustomFields(_0x3d8901,_0x387611){var _0x49bf3f=[];var _0x4e406b={'custom_fields':[]};if(_0x3d8901[_0x2746('0x1c')]>0x0){_[_0x2746('0x2d')](_0x3d8901,function(_0x23043b){if(_[_0x2746('0x2e')](['string',_0x2746('0x2f')],_0x23043b[_0x2746('0x30')])&&_0x23043b['nameField']&&!_0x23043b[_0x2746('0x31')]){_0x4e406b[_0x23043b['nameField'][_0x2746('0x32')]()]=_0x23043b['content'][_0x2746('0x28')]();}else if(_[_0x2746('0x2e')]([_0x2746('0x33'),_0x2746('0x2f')],_0x23043b['type'])&&_0x23043b[_0x2746('0x34')]&&_0x23043b[_0x2746('0x31')]){_0x4e406b[_0x2746('0x35')][_0x2746('0x36')]({'id':_0x23043b[_0x2746('0x34')],'value':_0x23043b[_0x2746('0x37')][_0x2746('0x28')]()});}else if(_0x23043b['type']===_0x2746('0x38')&&_0x23043b[_0x2746('0x39')]&&_0x23043b[_0x2746('0x34')]&&_0x23043b['customField']){_0x387611[_0x23043b[_0x2746('0x39')]]&&_0x4e406b[_0x2746('0x35')][_0x2746('0x36')]({'id':_0x23043b[_0x2746('0x34')],'value':_0x387611[_0x23043b[_0x2746('0x39')]]['toString']()});}else if(_0x23043b['type']==='customVariable'&&_0x23043b[_0x2746('0x3a')]&&_0x23043b[_0x2746('0x3a')][_0x2746('0x3b')]&&_0x23043b['idField']&&_0x23043b[_0x2746('0x31')]){_0x387611[_0x23043b['Variable'][_0x2746('0x3b')]['toLowerCase']()]&&_0x4e406b['custom_fields'][_0x2746('0x36')]({'id':_0x23043b[_0x2746('0x34')],'value':_0x387611[_0x23043b[_0x2746('0x3a')][_0x2746('0x3b')]['toLowerCase']()][_0x2746('0x28')]()});}});}return _0x4e406b;}exports[_0x2746('0x3c')]=function(_0x12885c,_0x421d7e,_0x34ffd4,_0x44617d,_0x5a9fbf,_0x3320b3){var _0x47bceb,_0x5d369a;_0x3320b3[_0x2746('0x7')]=intUtil[_0x2746('0x3d')](_0x3320b3['remoteUri']);_0x3320b3[_0x2746('0x3e')]=intUtil[_0x2746('0x3d')](_0x3320b3[_0x2746('0x3e')]);if(_0x5a9fbf&&_0x5a9fbf[_0x2746('0x3f')]){logger['info']('[QUEUE]','Recording\x20is\x20enabled!');_0x421d7e[_0x2746('0x40')]=util['format'](_0x2746('0x41'),_0x3320b3[_0x2746('0x3e')],_0x421d7e[_0x2746('0x42')],md5(_0x421d7e[_0x2746('0x42')]));}else{_0x421d7e['recordingURL']='';}headers[_0x2746('0x43')]=getAuth(_0x3320b3);return getUser(_0x3320b3,_0x44617d['email'])[_0x2746('0xc')](function(_0x124f86){_0x47bceb=_0x124f86;logger[_0x2746('0x4')](_0x2746('0x44'),_0x47bceb['id']);return getEndUser(_0x3320b3,_0x421d7e[_0x2746('0x45')],_0x421d7e[_0x2746('0x46')]);})[_0x2746('0xc')](function(_0x2e047f){_0x5d369a=_0x2e047f;logger[_0x2746('0x4')]('The\x20Enduser\x20ID\x20is:',_0x5d369a['id']);return getTicket(_0x3320b3,_0x47bceb,_0x5d369a,_0x34ffd4,_0x421d7e);})[_0x2746('0xc')](function(_0x5b52bd){if(_0x5b52bd){logger[_0x2746('0x4')]('The\x20Ticket\x20ID\x20is:',_0x5b52bd['id']);switch(_0x3320b3[_0x2746('0x30')]){case _0x2746('0x47'):logger[_0x2746('0x4')](_0x2746('0x48'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x2746('0x11')](_0x2746('0x49'),_0x3320b3[_0x2746('0x7')],_0x47bceb['id'],_0x5b52bd['id']),'method':_0x2746('0x20')});case _0x2746('0x4a'):logger[_0x2746('0x4')](_0x2746('0x48'),_0x2746('0x4b'));emit(util[_0x2746('0x11')](_0x2746('0x4c'),_0x44617d[_0x2746('0x3b')]),_0x2746('0x4d'),{'uri':util['format']('%s/agent/tickets/%s',_0x3320b3[_0x2746('0x7')][_0x2746('0x4e')]('/api/v2',''),_0x5b52bd['id'])});break;default:logger[_0x2746('0x4f')](_0x2746('0x48'),_0x2746('0x50'));}}})[_0x2746('0x51')](function(_0x1e1e44){logger[_0x2746('0x4f')](_0x2746('0x52'),util['inspect'](_0x1e1e44,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x1550d2,_0x230924,_0x49adfc,_0x18e9d2,_0xcf2f0e,_0x513abb,_0x3cdaba){var _0x341421,_0x6f8c51;_0x513abb[_0x2746('0x7')]=intUtil[_0x2746('0x3d')](_0x513abb[_0x2746('0x7')]);_0x513abb[_0x2746('0x3e')]=intUtil[_0x2746('0x3d')](_0x513abb['serverUrl']);if(_0x3cdaba&&_0x3cdaba['recordingFormat']&&_0x3cdaba[_0x2746('0x53')]!==_0x2746('0x54')){logger[_0x2746('0x4')](_0x2746('0x55'),_0x2746('0x56'));_0x230924[_0x2746('0x40')]=util[_0x2746('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x513abb[_0x2746('0x3e')],_0x230924['uniqueid'],md5(_0x230924['uniqueid']));}headers[_0x2746('0x43')]=getAuth(_0x513abb);return getUser(_0x513abb,_0x18e9d2['email'])[_0x2746('0xc')](function(_0x47f31f){_0x341421=_0x47f31f;logger['info']('The\x20User\x20ID\x20is:',_0x341421['id']);return getEndUser(_0x513abb,_0x230924[_0x2746('0x57')],_0x230924[_0x2746('0x58')]);})[_0x2746('0xc')](function(_0x23d63d){_0x6f8c51=_0x23d63d;logger[_0x2746('0x4')](_0x2746('0x59'),_0x6f8c51['id']);return getTicket(_0x513abb,_0x341421,_0x6f8c51,_0x49adfc,_0x230924);})[_0x2746('0xc')](function(_0x3341a4){if(_0x3341a4){logger[_0x2746('0x4')]('The\x20Ticket\x20ID\x20is:',_0x3341a4['id']);switch(_0x513abb[_0x2746('0x30')]){case _0x2746('0x47'):logger[_0x2746('0x4')]('[OUTBOUND]',_0x2746('0x5a'));return request({'uri':util[_0x2746('0x11')](_0x2746('0x49'),_0x513abb[_0x2746('0x7')],_0x341421['id'],_0x3341a4['id']),'method':_0x2746('0x20')});case _0x2746('0x4a'):logger[_0x2746('0x4')]('[OUTBOUND]',_0x2746('0x4b'));emit(util[_0x2746('0x11')]('user:%s',_0x18e9d2[_0x2746('0x3b')]),_0x2746('0x4d'),{'uri':util['format'](_0x2746('0x5b'),_0x513abb[_0x2746('0x7')][_0x2746('0x4e')]('/api/v2',''),_0x3341a4['id'])});break;default:logger[_0x2746('0x4f')](_0x2746('0x55'),_0x2746('0x50'));}}})[_0x2746('0x51')](function(_0x349cdb){logger[_0x2746('0x4f')](_0x2746('0x5c'),util[_0x2746('0x5d')](_0x349cdb,{'showHidden':!![],'depth':null}));});};exports[_0x2746('0x5e')]=function(_0x10e294,_0x2987e5,_0x5cc990,_0x3f186a,_0x5bec22,_0x90aa3d){var _0x14978d,_0x17ce2c;_0x90aa3d['remoteUri']=intUtil[_0x2746('0x3d')](_0x90aa3d[_0x2746('0x7')]);_0x90aa3d[_0x2746('0x3e')]=intUtil['stripTrailingSlash'](_0x90aa3d[_0x2746('0x3e')]);if(_0x5bec22&&_0x5bec22[_0x2746('0x3f')]){logger[_0x2746('0x4')]('['+_0x2987e5[_0x2746('0x5f')]['toUpperCase']()+']','Recording\x20is\x20enabled!');_0x2987e5[_0x2746('0x40')]=util[_0x2746('0x11')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x90aa3d['serverUrl'],_0x2987e5[_0x2746('0x42')],md5(_0x2987e5['uniqueid']));}else{_0x2987e5[_0x2746('0x40')]='';}headers[_0x2746('0x43')]=getAuth(_0x90aa3d);return getUser(_0x90aa3d)['then'](function(_0x2a3e5){_0x14978d=_0x2a3e5;logger[_0x2746('0x4')]('The\x20User\x20ID\x20is:',_0x14978d['id']);return getEndUser(_0x90aa3d,_0x2987e5[_0x2746('0x45')],_0x2987e5['calleridnum']);})[_0x2746('0xc')](function(_0x525811){_0x17ce2c=_0x525811;logger['info'](_0x2746('0x59'),_0x17ce2c['id']);return getTicket(_0x90aa3d,_0x14978d,_0x17ce2c,_0x5cc990,_0x2987e5);})[_0x2746('0xc')](function(_0x4061f2){if(_0x4061f2){logger['info'](_0x2746('0x60'),_0x4061f2['id']);}})[_0x2746('0x51')](function(_0x38fcb7){logger[_0x2746('0x4f')]('['+_0x2987e5[_0x2746('0x5f')]['toUpperCase']()+']'+_0x2746('0x61'),util[_0x2746('0x5d')](_0x38fcb7,{'showHidden':!![],'depth':null}));});};