18 var _0x2c34=['localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','%s/tickets.json','remoteUri','POST','merge','name','getString','Subjects','Descriptions','then','Ticket\x20created!','ticket','validateEmail','format','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','type:user\x20role:end-user\x20phone:%s','end-user','length','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s','Basic\x20%s','toString','base64','debug','[HTTP]','stringify','GET','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','push','variable','variableName','custom_fields','customVariable','Variable','queue','stripTrailingSlash','serverUrl','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','replace','/api/v2','error','catch','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','outbound','recordingFormat','The\x20Ticket\x20ID\x20is:','integrationTab','[OUTBOUND]','trigger:browser:url','%s/agent/tickets/%s','Zendesk\x20account\x20type\x20not\x20recognized','unmanaged','monitor_format','lastevent','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','util','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults'];(function(_0x4c2ca6,_0x58ea29){var _0x21cf83=function(_0x5d60b4){while(--_0x5d60b4){_0x4c2ca6['push'](_0x4c2ca6['shift']());}};_0x21cf83(++_0x58ea29);}(_0x2c34,0xd5));var _0x42c3=function(_0x57b54c,_0x54ce0d){_0x57b54c=_0x57b54c-0x0;var _0x59cc19=_0x2c34[_0x57b54c];return _0x59cc19;};'use strict';var _=require(_0x42c3('0x0'));var rp=require(_0x42c3('0x1'));var md5=require(_0x42c3('0x2'));var util=require(_0x42c3('0x3'));var Redis=require(_0x42c3('0x4'));var intUtil=require(_0x42c3('0x5'));var config=require(_0x42c3('0x6'));var logger=require(_0x42c3('0x7'))(_0x42c3('0x8'));config[_0x42c3('0x9')]=_[_0x42c3('0xa')](config[_0x42c3('0x9')],{'host':_0x42c3('0xb'),'port':0x18eb});var io=require(_0x42c3('0xc'))(new Redis(config['redis']));function emit(_0x124502,_0x55a499,_0x38b39){io['to'](_0x124502)[_0x42c3('0xd')](_0x55a499,_0x38b39);}var headers={'Content-Type':_0x42c3('0xe'),'Accept':_0x42c3('0xe')};function getTicket(_0x5c1c59,_0xc4249a,_0x2aa6d3,_0x58c0d2,_0x550b29){logger[_0x42c3('0xf')](_0x42c3('0x10'));return request({'uri':util['format'](_0x42c3('0x11'),_0x5c1c59[_0x42c3('0x12')]),'method':_0x42c3('0x13'),'body':{'ticket':_[_0x42c3('0x14')]({'requester_id':_0x2aa6d3['id'],'submitter_id':_0xc4249a?_0xc4249a['id']:undefined,'assignee_id':_0xc4249a?_0xc4249a['id']:undefined,'tags':getTags(_0x58c0d2['Tags'],_0x42c3('0x15')),'subject':intUtil[_0x42c3('0x16')](_0x58c0d2[_0x42c3('0x17')],_0x550b29,'\x20'),'description':intUtil[_0x42c3('0x16')](_0x58c0d2[_0x42c3('0x18')],_0x550b29,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x58c0d2[_0x42c3('0x18')],_0x550b29,'\x0a')}},getCustomFields(_0x58c0d2['Fields'],_0x550b29))}})[_0x42c3('0x19')](function(_0x22cda2){logger[_0x42c3('0xf')](_0x42c3('0x1a'));return _0x22cda2[_0x42c3('0x1b')];});}function getUser(_0x57d7ae,_0x2e79b0){if(intUtil[_0x42c3('0x1c')](_0x2e79b0)){logger['info']('Getting\x20agent\x20with\x20email',_0x2e79b0);return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x1e'),_0x57d7ae[_0x42c3('0x12')]),'qs':{'query':util['format'](_0x42c3('0x1f'),_0x2e79b0)}})['then'](function(_0x156d0){if(_0x156d0['count']){logger[_0x42c3('0xf')](_0x42c3('0x20'));return _['find'](_0x156d0[_0x42c3('0x21')],{'email':_0x2e79b0,'role':_0x42c3('0x22')});}else{logger[_0x42c3('0xf')](_0x42c3('0x23'));return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x24'),_0x57d7ae[_0x42c3('0x12')])})['then'](function(_0x4190e5){logger['info'](_0x42c3('0x25'));return _0x4190e5[_0x42c3('0x26')];});}});}else{logger['info'](_0x42c3('0x23'));return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x24'),_0x57d7ae[_0x42c3('0x12')])})[_0x42c3('0x19')](function(_0x896a96){logger[_0x42c3('0xf')]('Admin\x20account\x20selected.');return _0x896a96['user'];});}}function getEndUser(_0x43d82a,_0x3e101f,_0x3ef085){logger[_0x42c3('0xf')]('Searching\x20enduser\x20with\x20phone',_0x3ef085);return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x1e'),_0x43d82a['remoteUri']),'qs':{'query':util['format'](_0x42c3('0x27'),_0x3ef085)}})[_0x42c3('0x19')](function(_0x5795d3){var _0x3fcfd7;if(_0x5795d3[_0x42c3('0x21')]['length']){_0x5795d3[_0x42c3('0x21')]=_['filter'](_0x5795d3[_0x42c3('0x21')],{'suspended':![],'role':_0x42c3('0x28')});if(_0x5795d3[_0x42c3('0x21')][_0x42c3('0x29')]){_0x3fcfd7=_[_0x42c3('0x2a')](_0x5795d3[_0x42c3('0x21')]);}}if(_0x3fcfd7){logger[_0x42c3('0xf')](_0x42c3('0x2b'));return _0x3fcfd7;}else{logger['info']('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x2c'),_0x43d82a[_0x42c3('0x12')]),'method':'POST','body':{'user':{'role':_0x42c3('0x28'),'name':util[_0x42c3('0x1d')](_0x42c3('0x2d'),_0x3e101f||_0x3ef085),'phone':_0x3ef085}}})[_0x42c3('0x19')](function(_0x4f4d5e){logger[_0x42c3('0xf')](_0x42c3('0x2e'));return _0x4f4d5e[_0x42c3('0x26')];});}});}function getAuth(_0x67443e){var _0x8dec44;if(_0x67443e[_0x42c3('0x2f')]===_0x42c3('0x30')){_0x8dec44=util['format'](_0x42c3('0x31'),_0x67443e[_0x42c3('0x32')],_0x67443e[_0x42c3('0x30')]);}else if(_0x67443e[_0x42c3('0x2f')]==='token'){_0x8dec44=util[_0x42c3('0x1d')](_0x42c3('0x33'),_0x67443e[_0x42c3('0x32')],_0x67443e['token']);}return util[_0x42c3('0x1d')](_0x42c3('0x34'),new Buffer(_0x8dec44)[_0x42c3('0x35')](_0x42c3('0x36')));}function request(_0x22d55f){logger[_0x42c3('0x37')](_0x42c3('0x38'),JSON[_0x42c3('0x39')](_0x22d55f));return rp(_[_0x42c3('0xa')](_0x22d55f,{'method':_0x42c3('0x3a'),'headers':headers,'json':!![]}));}function getTags(_0x59a146,_0x387ee7){var _0x401398=[];if(_0x59a146&&_0x59a146['length']>0x0){_0x401398=_['map'](_0x59a146,_0x387ee7);}return _0x401398;}function getCustomFields(_0x8fa1ff,_0x2e9acf){var _0x5016e8=[];var _0x2544c5={'custom_fields':[]};if(_0x8fa1ff[_0x42c3('0x29')]>0x0){_[_0x42c3('0x3b')](_0x8fa1ff,function(_0x569e07){if(_[_0x42c3('0x3c')]([_0x42c3('0x3d'),_0x42c3('0x3e')],_0x569e07[_0x42c3('0x3f')])&&_0x569e07[_0x42c3('0x40')]&&!_0x569e07[_0x42c3('0x41')]){_0x2544c5[_0x569e07['nameField'][_0x42c3('0x42')]()]=_0x569e07[_0x42c3('0x43')][_0x42c3('0x35')]();}else if(_[_0x42c3('0x3c')]([_0x42c3('0x3d'),_0x42c3('0x3e')],_0x569e07[_0x42c3('0x3f')])&&_0x569e07[_0x42c3('0x44')]&&_0x569e07[_0x42c3('0x41')]){_0x2544c5['custom_fields'][_0x42c3('0x45')]({'id':_0x569e07['idField'],'value':_0x569e07[_0x42c3('0x43')]['toString']()});}else if(_0x569e07[_0x42c3('0x3f')]===_0x42c3('0x46')&&_0x569e07[_0x42c3('0x47')]&&_0x569e07[_0x42c3('0x44')]&&_0x569e07[_0x42c3('0x41')]){_0x2e9acf[_0x569e07[_0x42c3('0x47')]]&&_0x2544c5[_0x42c3('0x48')][_0x42c3('0x45')]({'id':_0x569e07[_0x42c3('0x44')],'value':_0x2e9acf[_0x569e07['variableName']]['toString']()});}else if(_0x569e07[_0x42c3('0x3f')]===_0x42c3('0x49')&&_0x569e07[_0x42c3('0x4a')]&&_0x569e07['Variable'][_0x42c3('0x15')]&&_0x569e07['idField']&&_0x569e07[_0x42c3('0x41')]){_0x2e9acf[_0x569e07[_0x42c3('0x4a')][_0x42c3('0x15')][_0x42c3('0x42')]()]&&_0x2544c5[_0x42c3('0x48')][_0x42c3('0x45')]({'id':_0x569e07['idField'],'value':_0x2e9acf[_0x569e07[_0x42c3('0x4a')][_0x42c3('0x15')]['toLowerCase']()]['toString']()});}});}return _0x2544c5;}exports[_0x42c3('0x4b')]=function(_0x2f06ba,_0x46a541,_0x24df1c,_0x236f20,_0x5c6753,_0x375ede){var _0x36cb7c,_0x18b68c;_0x375ede[_0x42c3('0x12')]=intUtil[_0x42c3('0x4c')](_0x375ede[_0x42c3('0x12')]);_0x375ede['serverUrl']=intUtil[_0x42c3('0x4c')](_0x375ede[_0x42c3('0x4d')]);if(_0x5c6753&&_0x5c6753['monitor_format']){logger[_0x42c3('0xf')](_0x42c3('0x4e'),_0x42c3('0x4f'));_0x46a541[_0x42c3('0x50')]=util[_0x42c3('0x1d')](_0x42c3('0x51'),_0x375ede[_0x42c3('0x4d')],_0x46a541[_0x42c3('0x52')],md5(_0x46a541[_0x42c3('0x52')]));}else{_0x46a541[_0x42c3('0x50')]='';}headers[_0x42c3('0x53')]=getAuth(_0x375ede);return getUser(_0x375ede,_0x236f20[_0x42c3('0x54')])[_0x42c3('0x19')](function(_0x3e33c7){_0x36cb7c=_0x3e33c7;logger['info'](_0x42c3('0x55'),_0x36cb7c['id']);return getEndUser(_0x375ede,_0x46a541[_0x42c3('0x56')],_0x46a541[_0x42c3('0x57')]);})[_0x42c3('0x19')](function(_0x1406fe){_0x18b68c=_0x1406fe;logger[_0x42c3('0xf')](_0x42c3('0x58'),_0x18b68c['id']);return getTicket(_0x375ede,_0x36cb7c,_0x18b68c,_0x24df1c,_0x46a541);})[_0x42c3('0x19')](function(_0x1905d0){if(_0x1905d0){logger[_0x42c3('0xf')]('The\x20Ticket\x20ID\x20is:',_0x1905d0['id']);switch(_0x375ede[_0x42c3('0x3f')]){case'integrationTab':logger['info'](_0x42c3('0x4e'),_0x42c3('0x59'));return request({'uri':util['format'](_0x42c3('0x5a'),_0x375ede[_0x42c3('0x12')],_0x36cb7c['id'],_0x1905d0['id']),'method':_0x42c3('0x13')});case'newTab':logger[_0x42c3('0xf')](_0x42c3('0x4e'),_0x42c3('0x5b'));emit(util[_0x42c3('0x1d')](_0x42c3('0x5c'),_0x236f20[_0x42c3('0x15')]),'trigger:browser:url',{'uri':util[_0x42c3('0x1d')]('%s/agent/tickets/%s',_0x375ede[_0x42c3('0x12')][_0x42c3('0x5d')](_0x42c3('0x5e'),''),_0x1905d0['id'])});break;default:logger[_0x42c3('0x5f')](_0x42c3('0x4e'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x42c3('0x60')](function(_0x569ecc){logger['error'](_0x42c3('0x61'),util[_0x42c3('0x62')](_0x569ecc,{'showHidden':!![],'depth':null}));});};exports[_0x42c3('0x63')]=function(_0x18754f,_0xc64f64,_0x4dd445,_0x571e78,_0x27d9a7,_0x1094e1,_0x1e6d26){var _0x446e2e,_0x23b6b4;_0x1094e1[_0x42c3('0x12')]=intUtil[_0x42c3('0x4c')](_0x1094e1['remoteUri']);_0x1094e1[_0x42c3('0x4d')]=intUtil[_0x42c3('0x4c')](_0x1094e1[_0x42c3('0x4d')]);if(_0x1e6d26&&_0x1e6d26[_0x42c3('0x64')]&&_0x1e6d26[_0x42c3('0x64')]!=='none'){logger[_0x42c3('0xf')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0xc64f64[_0x42c3('0x50')]=util['format'](_0x42c3('0x51'),_0x1094e1['serverUrl'],_0xc64f64['uniqueid'],md5(_0xc64f64[_0x42c3('0x52')]));}headers[_0x42c3('0x53')]=getAuth(_0x1094e1);return getUser(_0x1094e1,_0x571e78[_0x42c3('0x54')])['then'](function(_0x5aba54){_0x446e2e=_0x5aba54;logger[_0x42c3('0xf')]('The\x20User\x20ID\x20is:',_0x446e2e['id']);return getEndUser(_0x1094e1,_0xc64f64['destcalleridname'],_0xc64f64['destcalleridnum']);})['then'](function(_0x2d0ca7){_0x23b6b4=_0x2d0ca7;logger['info'](_0x42c3('0x58'),_0x23b6b4['id']);return getTicket(_0x1094e1,_0x446e2e,_0x23b6b4,_0x4dd445,_0xc64f64);})['then'](function(_0x49dba4){if(_0x49dba4){logger['info'](_0x42c3('0x65'),_0x49dba4['id']);switch(_0x1094e1['type']){case _0x42c3('0x66'):logger['info'](_0x42c3('0x67'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x42c3('0x1d')](_0x42c3('0x5a'),_0x1094e1[_0x42c3('0x12')],_0x446e2e['id'],_0x49dba4['id']),'method':'POST'});case'newTab':logger[_0x42c3('0xf')](_0x42c3('0x67'),'Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x42c3('0x1d')](_0x42c3('0x5c'),_0x571e78[_0x42c3('0x15')]),_0x42c3('0x68'),{'uri':util['format'](_0x42c3('0x69'),_0x1094e1['remoteUri'][_0x42c3('0x5d')](_0x42c3('0x5e'),''),_0x49dba4['id'])});break;default:logger[_0x42c3('0x5f')](_0x42c3('0x67'),_0x42c3('0x6a'));}}})['catch'](function(_0x462701){logger['error']('[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration',util[_0x42c3('0x62')](_0x462701,{'showHidden':!![],'depth':null}));});};exports[_0x42c3('0x6b')]=function(_0x4e9788,_0x56ddaf,_0x216c91,_0x4b504c,_0x4e222e,_0x15817e){var _0x4e5e41,_0xee4cce;_0x15817e[_0x42c3('0x12')]=intUtil[_0x42c3('0x4c')](_0x15817e[_0x42c3('0x12')]);_0x15817e['serverUrl']=intUtil[_0x42c3('0x4c')](_0x15817e[_0x42c3('0x4d')]);if(_0x4e222e&&_0x4e222e[_0x42c3('0x6c')]){logger['info']('['+_0x56ddaf[_0x42c3('0x6d')]['toUpperCase']()+']',_0x42c3('0x4f'));_0x56ddaf[_0x42c3('0x50')]=util['format'](_0x42c3('0x51'),_0x15817e[_0x42c3('0x4d')],_0x56ddaf[_0x42c3('0x52')],md5(_0x56ddaf[_0x42c3('0x52')]));}else{_0x56ddaf[_0x42c3('0x50')]='';}headers[_0x42c3('0x53')]=getAuth(_0x15817e);return getUser(_0x15817e)['then'](function(_0x53f6b6){_0x4e5e41=_0x53f6b6;logger[_0x42c3('0xf')](_0x42c3('0x55'),_0x4e5e41['id']);return getEndUser(_0x15817e,_0x56ddaf[_0x42c3('0x56')],_0x56ddaf[_0x42c3('0x57')]);})['then'](function(_0x5ea7f2){_0xee4cce=_0x5ea7f2;logger[_0x42c3('0xf')](_0x42c3('0x58'),_0xee4cce['id']);return getTicket(_0x15817e,_0x4e5e41,_0xee4cce,_0x216c91,_0x56ddaf);})[_0x42c3('0x19')](function(_0x16bf05){if(_0x16bf05){logger[_0x42c3('0xf')](_0x42c3('0x65'),_0x16bf05['id']);}})[_0x42c3('0x60')](function(_0x2a019c){logger[_0x42c3('0x5f')]('['+_0x56ddaf['lastevent'][_0x42c3('0x6e')]()+']'+_0x42c3('0x6f'),util[_0x42c3('0x62')](_0x2a019c,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob