server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x983d=['monitor_format','Recording\x20is\x20enabled!','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','/api/v2','error','[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized','catch','none','[OUTBOUND]','destcalleridname','destcalleridnum','The\x20Ticket\x20ID\x20is:','newTab','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','lastevent','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','util','ioredis','../../../../config/environment','../../../../config/logger','defaults','redis','localhost','socket.io-emitter','emit','application/json','info','Creating\x20new\x20ticket...','POST','merge','Tags','name','getString','Fields','then','Ticket\x20created!','Getting\x20agent\x20with\x20email','%s/search.json','remoteUri','format','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','find','results','agent','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Admin\x20account\x20selected.','user','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','filter','end-user','Enduser\x20found!','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Enduser\x20created.','password','username','token','%s/token:%s','toString','debug','[HTTP]','GET','map','forEach','includes','string','type','nameField','customField','toLowerCase','content','idField','custom_fields','push','variableName','customVariable','Variable','queue','stripTrailingSlash','serverUrl'];(function(_0x13c673,_0x73db44){var _0x27dd05=function(_0x3b1506){while(--_0x3b1506){_0x13c673['push'](_0x13c673['shift']());}};_0x27dd05(++_0x73db44);}(_0x983d,0x1c7));var _0xd983=function(_0x11071f,_0x7fee51){_0x11071f=_0x11071f-0x0;var _0x4721bd=_0x983d[_0x11071f];return _0x4721bd;};'use strict';var _=require(_0xd983('0x0'));var rp=require('request-promise');var md5=require(_0xd983('0x1'));var util=require(_0xd983('0x2'));var Redis=require(_0xd983('0x3'));var intUtil=require('./util');var config=require(_0xd983('0x4'));var logger=require(_0xd983('0x5'))('zendesk');config['redis']=_[_0xd983('0x6')](config[_0xd983('0x7')],{'host':_0xd983('0x8'),'port':0x18eb});var io=require(_0xd983('0x9'))(new Redis(config[_0xd983('0x7')]));function emit(_0x1c696a,_0x135869,_0x48ae2e){io['to'](_0x1c696a)[_0xd983('0xa')](_0x135869,_0x48ae2e);}var headers={'Content-Type':_0xd983('0xb'),'Accept':'application/json'};function getTicket(_0x2994ce,_0x2f8dda,_0x49fd82,_0x434a2f,_0x5759e7){logger[_0xd983('0xc')](_0xd983('0xd'));return request({'uri':util['format']('%s/tickets.json',_0x2994ce['remoteUri']),'method':_0xd983('0xe'),'body':{'ticket':_[_0xd983('0xf')]({'requester_id':_0x49fd82['id'],'submitter_id':_0x2f8dda?_0x2f8dda['id']:undefined,'assignee_id':_0x2f8dda?_0x2f8dda['id']:undefined,'tags':getTags(_0x434a2f[_0xd983('0x10')],_0xd983('0x11')),'subject':intUtil[_0xd983('0x12')](_0x434a2f['Subjects'],_0x5759e7,'\x20'),'description':intUtil[_0xd983('0x12')](_0x434a2f['Descriptions'],_0x5759e7,'\x0a'),'comment':{'public':![],'body':intUtil['getString'](_0x434a2f['Descriptions'],_0x5759e7,'\x0a')}},getCustomFields(_0x434a2f[_0xd983('0x13')],_0x5759e7))}})[_0xd983('0x14')](function(_0x30111c){logger[_0xd983('0xc')](_0xd983('0x15'));return _0x30111c['ticket'];});}function getUser(_0x29b4e5,_0x28aaf0){if(intUtil['validateEmail'](_0x28aaf0)){logger[_0xd983('0xc')](_0xd983('0x16'),_0x28aaf0);return request({'uri':util['format'](_0xd983('0x17'),_0x29b4e5[_0xd983('0x18')]),'qs':{'query':util[_0xd983('0x19')](_0xd983('0x1a'),_0x28aaf0)}})['then'](function(_0x4a2918){if(_0x4a2918[_0xd983('0x1b')]){logger[_0xd983('0xc')](_0xd983('0x1c'));return _[_0xd983('0x1d')](_0x4a2918[_0xd983('0x1e')],{'email':_0x28aaf0,'role':_0xd983('0x1f')});}else{logger[_0xd983('0xc')](_0xd983('0x20'));return request({'uri':util[_0xd983('0x19')](_0xd983('0x21'),_0x29b4e5[_0xd983('0x18')])})[_0xd983('0x14')](function(_0x2d3c19){logger['info'](_0xd983('0x22'));return _0x2d3c19[_0xd983('0x23')];});}});}else{logger[_0xd983('0xc')](_0xd983('0x20'));return request({'uri':util[_0xd983('0x19')](_0xd983('0x21'),_0x29b4e5[_0xd983('0x18')])})[_0xd983('0x14')](function(_0x47fef7){logger[_0xd983('0xc')](_0xd983('0x22'));return _0x47fef7[_0xd983('0x23')];});}}function getEndUser(_0x264f3b,_0x68574,_0x3007a4){logger['info'](_0xd983('0x24'),_0x3007a4);return request({'uri':util[_0xd983('0x19')]('%s/search.json',_0x264f3b[_0xd983('0x18')]),'qs':{'query':util['format'](_0xd983('0x25'),_0x3007a4)}})['then'](function(_0x2a3018){var _0x1cee98;if(_0x2a3018[_0xd983('0x1e')]['length']){_0x2a3018[_0xd983('0x1e')]=_[_0xd983('0x26')](_0x2a3018[_0xd983('0x1e')],{'suspended':![],'role':_0xd983('0x27')});if(_0x2a3018[_0xd983('0x1e')]['length']){_0x1cee98=_['first'](_0x2a3018['results']);}}if(_0x1cee98){logger[_0xd983('0xc')](_0xd983('0x28'));return _0x1cee98;}else{logger['info'](_0xd983('0x29'));return request({'uri':util[_0xd983('0x19')](_0xd983('0x2a'),_0x264f3b[_0xd983('0x18')]),'method':_0xd983('0xe'),'body':{'user':{'role':_0xd983('0x27'),'name':util[_0xd983('0x19')]('Caller\x20-\x20%s',_0x68574||_0x3007a4),'phone':_0x3007a4}}})[_0xd983('0x14')](function(_0xd973d3){logger[_0xd983('0xc')](_0xd983('0x2b'));return _0xd973d3['user'];});}});}function getAuth(_0x47b75c){var _0x456396;if(_0x47b75c['authType']===_0xd983('0x2c')){_0x456396=util['format']('%s:%s',_0x47b75c[_0xd983('0x2d')],_0x47b75c[_0xd983('0x2c')]);}else if(_0x47b75c['authType']===_0xd983('0x2e')){_0x456396=util[_0xd983('0x19')](_0xd983('0x2f'),_0x47b75c[_0xd983('0x2d')],_0x47b75c[_0xd983('0x2e')]);}return util[_0xd983('0x19')]('Basic\x20%s',new Buffer(_0x456396)[_0xd983('0x30')]('base64'));}function request(_0x486ba7){logger[_0xd983('0x31')](_0xd983('0x32'),JSON['stringify'](_0x486ba7));return rp(_['defaults'](_0x486ba7,{'method':_0xd983('0x33'),'headers':headers,'json':!![]}));}function getTags(_0xb5b7b9,_0x16a219){var _0x3e1d2b=[];if(_0xb5b7b9&&_0xb5b7b9['length']>0x0){_0x3e1d2b=_[_0xd983('0x34')](_0xb5b7b9,_0x16a219);}return _0x3e1d2b;}function getCustomFields(_0x2d854c,_0x4279d0){var _0x246810=[];var _0x284a16={'custom_fields':[]};if(_0x2d854c['length']>0x0){_[_0xd983('0x35')](_0x2d854c,function(_0xf79e7){if(_[_0xd983('0x36')]([_0xd983('0x37'),'picklist'],_0xf79e7[_0xd983('0x38')])&&_0xf79e7[_0xd983('0x39')]&&!_0xf79e7[_0xd983('0x3a')]){_0x284a16[_0xf79e7[_0xd983('0x39')][_0xd983('0x3b')]()]=_0xf79e7[_0xd983('0x3c')][_0xd983('0x30')]();}else if(_[_0xd983('0x36')](['string','picklist'],_0xf79e7[_0xd983('0x38')])&&_0xf79e7[_0xd983('0x3d')]&&_0xf79e7[_0xd983('0x3a')]){_0x284a16[_0xd983('0x3e')][_0xd983('0x3f')]({'id':_0xf79e7['idField'],'value':_0xf79e7[_0xd983('0x3c')]['toString']()});}else if(_0xf79e7[_0xd983('0x38')]==='variable'&&_0xf79e7[_0xd983('0x40')]&&_0xf79e7[_0xd983('0x3d')]&&_0xf79e7['customField']){_0x4279d0[_0xf79e7[_0xd983('0x40')]]&&_0x284a16[_0xd983('0x3e')][_0xd983('0x3f')]({'id':_0xf79e7[_0xd983('0x3d')],'value':_0x4279d0[_0xf79e7['variableName']][_0xd983('0x30')]()});}else if(_0xf79e7[_0xd983('0x38')]===_0xd983('0x41')&&_0xf79e7[_0xd983('0x42')]&&_0xf79e7['Variable'][_0xd983('0x11')]&&_0xf79e7[_0xd983('0x3d')]&&_0xf79e7[_0xd983('0x3a')]){_0x4279d0[_0xf79e7['Variable'][_0xd983('0x11')]['toLowerCase']()]&&_0x284a16['custom_fields']['push']({'id':_0xf79e7[_0xd983('0x3d')],'value':_0x4279d0[_0xf79e7[_0xd983('0x42')]['name'][_0xd983('0x3b')]()][_0xd983('0x30')]()});}});}return _0x284a16;}exports[_0xd983('0x43')]=function(_0x41036a,_0x33c4be,_0x2ca938,_0x15b2f8,_0x226f65,_0x4bc07f){var _0xa7186b,_0x4f1f05;_0x4bc07f[_0xd983('0x18')]=intUtil[_0xd983('0x44')](_0x4bc07f[_0xd983('0x18')]);_0x4bc07f[_0xd983('0x45')]=intUtil['stripTrailingSlash'](_0x4bc07f['serverUrl']);if(_0x226f65&&_0x226f65[_0xd983('0x46')]){logger[_0xd983('0xc')]('[QUEUE]',_0xd983('0x47'));_0x33c4be[_0xd983('0x48')]=util[_0xd983('0x19')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x4bc07f[_0xd983('0x45')],_0x33c4be[_0xd983('0x49')],md5(_0x33c4be[_0xd983('0x49')]));}else{_0x33c4be[_0xd983('0x48')]='';}headers[_0xd983('0x4a')]=getAuth(_0x4bc07f);return getUser(_0x4bc07f,_0x15b2f8[_0xd983('0x4b')])[_0xd983('0x14')](function(_0x4428ac){_0xa7186b=_0x4428ac;logger[_0xd983('0xc')](_0xd983('0x4c'),_0xa7186b['id']);return getEndUser(_0x4bc07f,_0x33c4be[_0xd983('0x4d')],_0x33c4be[_0xd983('0x4e')]);})[_0xd983('0x14')](function(_0x585607){_0x4f1f05=_0x585607;logger['info'](_0xd983('0x4f'),_0x4f1f05['id']);return getTicket(_0x4bc07f,_0xa7186b,_0x4f1f05,_0x2ca938,_0x33c4be);})[_0xd983('0x14')](function(_0x5ee263){if(_0x5ee263){logger[_0xd983('0xc')]('The\x20Ticket\x20ID\x20is:',_0x5ee263['id']);switch(_0x4bc07f[_0xd983('0x38')]){case _0xd983('0x50'):logger[_0xd983('0xc')]('[QUEUE]',_0xd983('0x51'));return request({'uri':util['format'](_0xd983('0x52'),_0x4bc07f[_0xd983('0x18')],_0xa7186b['id'],_0x5ee263['id']),'method':_0xd983('0xe')});case'newTab':logger[_0xd983('0xc')]('[QUEUE]',_0xd983('0x53'));emit(util[_0xd983('0x19')](_0xd983('0x54'),_0x15b2f8['name']),_0xd983('0x55'),{'uri':util['format']('%s/agent/tickets/%s',_0x4bc07f['remoteUri'][_0xd983('0x56')](_0xd983('0x57'),''),_0x5ee263['id'])});break;default:logger[_0xd983('0x58')](_0xd983('0x59'),_0xd983('0x5a'));}}})[_0xd983('0x5b')](function(_0x1183c6){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x1183c6,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x416bcb,_0x18ae5c,_0x333125,_0x592ac5,_0x48d2cb,_0x268665,_0x5edee4){var _0x3727b8,_0x194bf8;_0x268665['remoteUri']=intUtil['stripTrailingSlash'](_0x268665[_0xd983('0x18')]);_0x268665[_0xd983('0x45')]=intUtil[_0xd983('0x44')](_0x268665[_0xd983('0x45')]);if(_0x5edee4&&_0x5edee4['recordingFormat']&&_0x5edee4['recordingFormat']!==_0xd983('0x5c')){logger['info'](_0xd983('0x5d'),_0xd983('0x47'));_0x18ae5c[_0xd983('0x48')]=util[_0xd983('0x19')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x268665[_0xd983('0x45')],_0x18ae5c[_0xd983('0x49')],md5(_0x18ae5c[_0xd983('0x49')]));}headers[_0xd983('0x4a')]=getAuth(_0x268665);return getUser(_0x268665,_0x592ac5[_0xd983('0x4b')])[_0xd983('0x14')](function(_0x4b9d9f){_0x3727b8=_0x4b9d9f;logger[_0xd983('0xc')](_0xd983('0x4c'),_0x3727b8['id']);return getEndUser(_0x268665,_0x18ae5c[_0xd983('0x5e')],_0x18ae5c[_0xd983('0x5f')]);})['then'](function(_0xa5c486){_0x194bf8=_0xa5c486;logger[_0xd983('0xc')](_0xd983('0x4f'),_0x194bf8['id']);return getTicket(_0x268665,_0x3727b8,_0x194bf8,_0x333125,_0x18ae5c);})[_0xd983('0x14')](function(_0xeb3a9c){if(_0xeb3a9c){logger[_0xd983('0xc')](_0xd983('0x60'),_0xeb3a9c['id']);switch(_0x268665[_0xd983('0x38')]){case _0xd983('0x50'):logger[_0xd983('0xc')](_0xd983('0x5d'),_0xd983('0x51'));return request({'uri':util[_0xd983('0x19')]('%s/channels/voice/agents/%d/tickets/%d/display.json',_0x268665[_0xd983('0x18')],_0x3727b8['id'],_0xeb3a9c['id']),'method':'POST'});case _0xd983('0x61'):logger[_0xd983('0xc')]('[OUTBOUND]',_0xd983('0x53'));emit(util[_0xd983('0x19')](_0xd983('0x54'),_0x592ac5['name']),_0xd983('0x55'),{'uri':util[_0xd983('0x19')]('%s/agent/tickets/%s',_0x268665[_0xd983('0x18')][_0xd983('0x56')](_0xd983('0x57'),''),_0xeb3a9c['id'])});break;default:logger['error'](_0xd983('0x5d'),_0xd983('0x5a'));}}})[_0xd983('0x5b')](function(_0x4e042d){logger[_0xd983('0x58')](_0xd983('0x62'),util[_0xd983('0x63')](_0x4e042d,{'showHidden':!![],'depth':null}));});};exports[_0xd983('0x64')]=function(_0xb83548,_0x161888,_0x50a7b6,_0x5a0471,_0x3f2ec5,_0x24fa73){var _0x3643a2,_0xd79d1b;_0x24fa73[_0xd983('0x18')]=intUtil[_0xd983('0x44')](_0x24fa73[_0xd983('0x18')]);_0x24fa73['serverUrl']=intUtil[_0xd983('0x44')](_0x24fa73['serverUrl']);if(_0x3f2ec5&&_0x3f2ec5[_0xd983('0x46')]){logger[_0xd983('0xc')]('['+_0x161888[_0xd983('0x65')]['toUpperCase']()+']',_0xd983('0x47'));_0x161888[_0xd983('0x48')]=util[_0xd983('0x19')](_0xd983('0x66'),_0x24fa73['serverUrl'],_0x161888[_0xd983('0x49')],md5(_0x161888[_0xd983('0x49')]));}else{_0x161888['recordingURL']='';}headers[_0xd983('0x4a')]=getAuth(_0x24fa73);return getUser(_0x24fa73)[_0xd983('0x14')](function(_0x243aac){_0x3643a2=_0x243aac;logger['info'](_0xd983('0x4c'),_0x3643a2['id']);return getEndUser(_0x24fa73,_0x161888[_0xd983('0x4d')],_0x161888[_0xd983('0x4e')]);})[_0xd983('0x14')](function(_0xa2b990){_0xd79d1b=_0xa2b990;logger[_0xd983('0xc')](_0xd983('0x4f'),_0xd79d1b['id']);return getTicket(_0x24fa73,_0x3643a2,_0xd79d1b,_0x50a7b6,_0x161888);})['then'](function(_0x243a50){if(_0x243a50){logger[_0xd983('0xc')](_0xd983('0x60'),_0x243a50['id']);}})[_0xd983('0x5b')](function(_0x52ba26){logger[_0xd983('0x58')]('['+_0x161888[_0xd983('0x65')][_0xd983('0x67')]()+']'+_0xd983('0x68'),util[_0xd983('0x63')](_0x52ba26,{'showHidden':!![],'depth':null}));});};