server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x88a4=['[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','outbound','recordingFormat','none','[OUTBOUND]','Recording\x20is\x20enabled!','The\x20User\x20ID\x20is:','destcalleridname','destcalleridnum','The\x20Enduser\x20ID\x20is:','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','lodash','request-promise','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','emit','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','merge','Tags','Subjects','Descriptions','getString','Fields','then','ticket','validateEmail','Getting\x20agent\x20with\x20email','%s/search.json','type:user\x20role:agent\x20email:%s','count','Agent\x20found!','results','agent','user','%s/users/me.json','Admin\x20account\x20selected.','Searching\x20enduser\x20with\x20phone','length','filter','end-user','first','Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!','%s/users.json','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','%s/token:%s','token','toString','[HTTP]','GET','map','includes','string','picklist','type','nameField','customField','toLowerCase','content','idField','push','variable','variableName','custom_fields','Variable','name','queue','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','Authorization','email','calleridname','calleridnum','The\x20Ticket\x20ID\x20is:','integrationTab','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','replace','/api/v2','error','Zendesk\x20account\x20type\x20not\x20recognized','catch'];(function(_0x321bb2,_0x202794){var _0x9c12ed=function(_0x263dd3){while(--_0x263dd3){_0x321bb2['push'](_0x321bb2['shift']());}};_0x9c12ed(++_0x202794);}(_0x88a4,0x7f));var _0x488a=function(_0x5e4735,_0x29ea60){_0x5e4735=_0x5e4735-0x0;var _0x82b77d=_0x88a4[_0x5e4735];return _0x82b77d;};'use strict';var _=require(_0x488a('0x0'));var rp=require(_0x488a('0x1'));var md5=require(_0x488a('0x2'));var util=require('util');var Redis=require(_0x488a('0x3'));var intUtil=require(_0x488a('0x4'));var config=require(_0x488a('0x5'));var logger=require(_0x488a('0x6'))(_0x488a('0x7'));config[_0x488a('0x8')]=_[_0x488a('0x9')](config[_0x488a('0x8')],{'host':'localhost','port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x488a('0x8')]));function emit(_0xe34ad1,_0x25a3ec,_0x54c348){io['to'](_0xe34ad1)[_0x488a('0xa')](_0x25a3ec,_0x54c348);}var headers={'Content-Type':_0x488a('0xb'),'Accept':'application/json'};function getTicket(_0x146868,_0xc28960,_0x3327fb,_0x6b9a23,_0x109859){logger[_0x488a('0xc')](_0x488a('0xd'));return request({'uri':util[_0x488a('0xe')](_0x488a('0xf'),_0x146868[_0x488a('0x10')]),'method':_0x488a('0x11'),'body':{'ticket':_[_0x488a('0x12')]({'requester_id':_0x3327fb['id'],'submitter_id':_0xc28960?_0xc28960['id']:undefined,'assignee_id':_0xc28960?_0xc28960['id']:undefined,'tags':getTags(_0x6b9a23[_0x488a('0x13')],'name'),'subject':intUtil['getString'](_0x6b9a23[_0x488a('0x14')],_0x109859,'\x20'),'description':intUtil['getString'](_0x6b9a23[_0x488a('0x15')],_0x109859,'\x0a'),'comment':{'public':![],'body':intUtil[_0x488a('0x16')](_0x6b9a23[_0x488a('0x15')],_0x109859,'\x0a')}},getCustomFields(_0x6b9a23[_0x488a('0x17')],_0x109859))}})[_0x488a('0x18')](function(_0x576b64){logger[_0x488a('0xc')]('Ticket\x20created!');return _0x576b64[_0x488a('0x19')];});}function getUser(_0x317371,_0x2adb6e){if(intUtil[_0x488a('0x1a')](_0x2adb6e)){logger[_0x488a('0xc')](_0x488a('0x1b'),_0x2adb6e);return request({'uri':util['format'](_0x488a('0x1c'),_0x317371['remoteUri']),'qs':{'query':util[_0x488a('0xe')](_0x488a('0x1d'),_0x2adb6e)}})[_0x488a('0x18')](function(_0x18d8bc){if(_0x18d8bc[_0x488a('0x1e')]){logger[_0x488a('0xc')](_0x488a('0x1f'));return _['find'](_0x18d8bc[_0x488a('0x20')],{'email':_0x2adb6e,'role':_0x488a('0x21')});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x488a('0xe')]('%s/users/me.json',_0x317371[_0x488a('0x10')])})[_0x488a('0x18')](function(_0x1e5191){logger['info']('Admin\x20account\x20selected.');return _0x1e5191[_0x488a('0x22')];});}});}else{logger[_0x488a('0xc')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x488a('0xe')](_0x488a('0x23'),_0x317371[_0x488a('0x10')])})[_0x488a('0x18')](function(_0x388e53){logger[_0x488a('0xc')](_0x488a('0x24'));return _0x388e53[_0x488a('0x22')];});}}function getEndUser(_0x441eae,_0x5619a9,_0x2f635f){logger[_0x488a('0xc')](_0x488a('0x25'),_0x2f635f);return request({'uri':util[_0x488a('0xe')](_0x488a('0x1c'),_0x441eae[_0x488a('0x10')]),'qs':{'query':util[_0x488a('0xe')]('type:user\x20role:end-user\x20phone:%s',_0x2f635f)}})[_0x488a('0x18')](function(_0x530fa5){var _0x3dbba9;if(_0x530fa5[_0x488a('0x20')][_0x488a('0x26')]){_0x530fa5[_0x488a('0x20')]=_[_0x488a('0x27')](_0x530fa5['results'],{'suspended':![],'role':_0x488a('0x28')});if(_0x530fa5['results']['length']){_0x3dbba9=_[_0x488a('0x29')](_0x530fa5[_0x488a('0x20')]);}}if(_0x3dbba9){logger[_0x488a('0xc')]('Enduser\x20found!');return _0x3dbba9;}else{logger['info'](_0x488a('0x2a'));return request({'uri':util['format'](_0x488a('0x2b'),_0x441eae[_0x488a('0x10')]),'method':_0x488a('0x11'),'body':{'user':{'role':_0x488a('0x28'),'name':util[_0x488a('0xe')](_0x488a('0x2c'),_0x5619a9||_0x2f635f),'phone':_0x2f635f}}})[_0x488a('0x18')](function(_0x45f909){logger[_0x488a('0xc')](_0x488a('0x2d'));return _0x45f909[_0x488a('0x22')];});}});}function getAuth(_0x25ea71){var _0x3b77f6;if(_0x25ea71[_0x488a('0x2e')]===_0x488a('0x2f')){_0x3b77f6=util[_0x488a('0xe')](_0x488a('0x30'),_0x25ea71[_0x488a('0x31')],_0x25ea71[_0x488a('0x2f')]);}else if(_0x25ea71[_0x488a('0x2e')]==='token'){_0x3b77f6=util[_0x488a('0xe')](_0x488a('0x32'),_0x25ea71['username'],_0x25ea71[_0x488a('0x33')]);}return util[_0x488a('0xe')]('Basic\x20%s',new Buffer(_0x3b77f6)[_0x488a('0x34')]('base64'));}function request(_0x613928){logger['debug'](_0x488a('0x35'),JSON['stringify'](_0x613928));return rp(_['defaults'](_0x613928,{'method':_0x488a('0x36'),'headers':headers,'json':!![]}));}function getTags(_0x339b97,_0x422fa1){var _0x130d95=[];if(_0x339b97&&_0x339b97[_0x488a('0x26')]>0x0){_0x130d95=_[_0x488a('0x37')](_0x339b97,_0x422fa1);}return _0x130d95;}function getCustomFields(_0x23acb2,_0x55e33f){var _0x126f49=[];var _0x466b0b={'custom_fields':[]};if(_0x23acb2[_0x488a('0x26')]>0x0){_['forEach'](_0x23acb2,function(_0x48d30d){if(_[_0x488a('0x38')]([_0x488a('0x39'),_0x488a('0x3a')],_0x48d30d[_0x488a('0x3b')])&&_0x48d30d[_0x488a('0x3c')]&&!_0x48d30d[_0x488a('0x3d')]){_0x466b0b[_0x48d30d[_0x488a('0x3c')][_0x488a('0x3e')]()]=_0x48d30d[_0x488a('0x3f')][_0x488a('0x34')]();}else if(_[_0x488a('0x38')]([_0x488a('0x39'),_0x488a('0x3a')],_0x48d30d['type'])&&_0x48d30d[_0x488a('0x40')]&&_0x48d30d[_0x488a('0x3d')]){_0x466b0b['custom_fields'][_0x488a('0x41')]({'id':_0x48d30d[_0x488a('0x40')],'value':_0x48d30d[_0x488a('0x3f')][_0x488a('0x34')]()});}else if(_0x48d30d[_0x488a('0x3b')]===_0x488a('0x42')&&_0x48d30d[_0x488a('0x43')]&&_0x48d30d[_0x488a('0x40')]&&_0x48d30d[_0x488a('0x3d')]){_0x55e33f[_0x48d30d[_0x488a('0x43')]]&&_0x466b0b[_0x488a('0x44')]['push']({'id':_0x48d30d[_0x488a('0x40')],'value':_0x55e33f[_0x48d30d[_0x488a('0x43')]][_0x488a('0x34')]()});}else if(_0x48d30d[_0x488a('0x3b')]==='customVariable'&&_0x48d30d['Variable']&&_0x48d30d[_0x488a('0x45')][_0x488a('0x46')]&&_0x48d30d[_0x488a('0x40')]&&_0x48d30d[_0x488a('0x3d')]){_0x55e33f[_0x48d30d[_0x488a('0x45')][_0x488a('0x46')][_0x488a('0x3e')]()]&&_0x466b0b['custom_fields']['push']({'id':_0x48d30d[_0x488a('0x40')],'value':_0x55e33f[_0x48d30d[_0x488a('0x45')][_0x488a('0x46')][_0x488a('0x3e')]()][_0x488a('0x34')]()});}});}return _0x466b0b;}exports[_0x488a('0x47')]=function(_0x388ac1,_0x2b0380,_0x527672,_0x7c7cb0,_0x1b60c1,_0x3a8dbb){var _0x1fea69,_0x12ffc6;_0x3a8dbb['remoteUri']=intUtil[_0x488a('0x48')](_0x3a8dbb['remoteUri']);_0x3a8dbb[_0x488a('0x49')]=intUtil[_0x488a('0x48')](_0x3a8dbb[_0x488a('0x49')]);if(_0x1b60c1&&_0x1b60c1[_0x488a('0x4a')]){logger[_0x488a('0xc')](_0x488a('0x4b'),'Recording\x20is\x20enabled!');_0x2b0380[_0x488a('0x4c')]=util['format'](_0x488a('0x4d'),_0x3a8dbb[_0x488a('0x49')],_0x2b0380[_0x488a('0x4e')],md5(_0x2b0380['uniqueid']));}else{_0x2b0380['recordingURL']='';}headers[_0x488a('0x4f')]=getAuth(_0x3a8dbb);return getUser(_0x3a8dbb,_0x7c7cb0[_0x488a('0x50')])[_0x488a('0x18')](function(_0x2069e4){_0x1fea69=_0x2069e4;logger['info']('The\x20User\x20ID\x20is:',_0x1fea69['id']);return getEndUser(_0x3a8dbb,_0x2b0380[_0x488a('0x51')],_0x2b0380[_0x488a('0x52')]);})['then'](function(_0x15bf06){_0x12ffc6=_0x15bf06;logger[_0x488a('0xc')]('The\x20Enduser\x20ID\x20is:',_0x12ffc6['id']);return getTicket(_0x3a8dbb,_0x1fea69,_0x12ffc6,_0x527672,_0x2b0380);})[_0x488a('0x18')](function(_0x3a19c9){if(_0x3a19c9){logger[_0x488a('0xc')](_0x488a('0x53'),_0x3a19c9['id']);switch(_0x3a8dbb['type']){case _0x488a('0x54'):logger[_0x488a('0xc')](_0x488a('0x4b'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util['format'](_0x488a('0x55'),_0x3a8dbb[_0x488a('0x10')],_0x1fea69['id'],_0x3a19c9['id']),'method':_0x488a('0x11')});case _0x488a('0x56'):logger['info'](_0x488a('0x4b'),_0x488a('0x57'));emit(util['format'](_0x488a('0x58'),_0x7c7cb0[_0x488a('0x46')]),_0x488a('0x59'),{'uri':util['format']('%s/agent/tickets/%s',_0x3a8dbb[_0x488a('0x10')][_0x488a('0x5a')](_0x488a('0x5b'),''),_0x3a19c9['id'])});break;default:logger[_0x488a('0x5c')]('[QUEUE]',_0x488a('0x5d'));}}})[_0x488a('0x5e')](function(_0x5ac111){logger[_0x488a('0x5c')](_0x488a('0x5f'),util['inspect'](_0x5ac111,{'showHidden':!![],'depth':null}));});};exports[_0x488a('0x60')]=function(_0x5d2856,_0x109f8d,_0x46e9c9,_0x5a91ae,_0x2cd4e1,_0x137460,_0x66b6c1){var _0x36f31b,_0x49ad6b;_0x137460[_0x488a('0x10')]=intUtil[_0x488a('0x48')](_0x137460[_0x488a('0x10')]);_0x137460[_0x488a('0x49')]=intUtil['stripTrailingSlash'](_0x137460[_0x488a('0x49')]);if(_0x66b6c1&&_0x66b6c1[_0x488a('0x61')]&&_0x66b6c1[_0x488a('0x61')]!==_0x488a('0x62')){logger[_0x488a('0xc')](_0x488a('0x63'),_0x488a('0x64'));_0x109f8d[_0x488a('0x4c')]=util[_0x488a('0xe')](_0x488a('0x4d'),_0x137460['serverUrl'],_0x109f8d[_0x488a('0x4e')],md5(_0x109f8d['uniqueid']));}headers[_0x488a('0x4f')]=getAuth(_0x137460);return getUser(_0x137460,_0x5a91ae['email'])['then'](function(_0x5c0571){_0x36f31b=_0x5c0571;logger[_0x488a('0xc')](_0x488a('0x65'),_0x36f31b['id']);return getEndUser(_0x137460,_0x109f8d[_0x488a('0x66')],_0x109f8d[_0x488a('0x67')]);})[_0x488a('0x18')](function(_0x23fdd8){_0x49ad6b=_0x23fdd8;logger[_0x488a('0xc')](_0x488a('0x68'),_0x49ad6b['id']);return getTicket(_0x137460,_0x36f31b,_0x49ad6b,_0x46e9c9,_0x109f8d);})['then'](function(_0x1ecfc1){if(_0x1ecfc1){logger[_0x488a('0xc')]('The\x20Ticket\x20ID\x20is:',_0x1ecfc1['id']);switch(_0x137460[_0x488a('0x3b')]){case'integrationTab':logger[_0x488a('0xc')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x488a('0xe')](_0x488a('0x55'),_0x137460[_0x488a('0x10')],_0x36f31b['id'],_0x1ecfc1['id']),'method':_0x488a('0x11')});case'newTab':logger[_0x488a('0xc')]('[OUTBOUND]',_0x488a('0x57'));emit(util[_0x488a('0xe')]('user:%s',_0x5a91ae[_0x488a('0x46')]),_0x488a('0x59'),{'uri':util[_0x488a('0xe')](_0x488a('0x69'),_0x137460[_0x488a('0x10')][_0x488a('0x5a')](_0x488a('0x5b'),''),_0x1ecfc1['id'])});break;default:logger[_0x488a('0x5c')](_0x488a('0x63'),_0x488a('0x5d'));}}})[_0x488a('0x5e')](function(_0x34316a){logger['error'](_0x488a('0x6a'),util[_0x488a('0x6b')](_0x34316a,{'showHidden':!![],'depth':null}));});};exports[_0x488a('0x6c')]=function(_0xbb66bd,_0x3ed7f0,_0x3dfcc4,_0x356bf1,_0x48e70b,_0x16b0e6){var _0x509f2a,_0x4fa1d1;_0x16b0e6[_0x488a('0x10')]=intUtil[_0x488a('0x48')](_0x16b0e6['remoteUri']);_0x16b0e6['serverUrl']=intUtil[_0x488a('0x48')](_0x16b0e6[_0x488a('0x49')]);if(_0x48e70b&&_0x48e70b['monitor_format']){logger[_0x488a('0xc')]('['+_0x3ed7f0['lastevent'][_0x488a('0x6d')]()+']',_0x488a('0x64'));_0x3ed7f0[_0x488a('0x4c')]=util['format']('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x16b0e6[_0x488a('0x49')],_0x3ed7f0['uniqueid'],md5(_0x3ed7f0['uniqueid']));}else{_0x3ed7f0[_0x488a('0x4c')]='';}headers[_0x488a('0x4f')]=getAuth(_0x16b0e6);return getUser(_0x16b0e6)[_0x488a('0x18')](function(_0x3094c4){_0x509f2a=_0x3094c4;logger[_0x488a('0xc')](_0x488a('0x65'),_0x509f2a['id']);return getEndUser(_0x16b0e6,_0x3ed7f0[_0x488a('0x51')],_0x3ed7f0[_0x488a('0x52')]);})[_0x488a('0x18')](function(_0x47c565){_0x4fa1d1=_0x47c565;logger[_0x488a('0xc')]('The\x20Enduser\x20ID\x20is:',_0x4fa1d1['id']);return getTicket(_0x16b0e6,_0x509f2a,_0x4fa1d1,_0x3dfcc4,_0x3ed7f0);})['then'](function(_0x2b615b){if(_0x2b615b){logger['info']('The\x20Ticket\x20ID\x20is:',_0x2b615b['id']);}})[_0x488a('0x5e')](function(_0x2b6a96){logger[_0x488a('0x5c')]('['+_0x3ed7f0['lastevent'][_0x488a('0x6d')]()+']'+_0x488a('0x6e'),util['inspect'](_0x2b6a96,{'showHidden':!![],'depth':null}));});};