18 var _0x4a59=['authType','%s:%s','token','%s/token:%s','username','Basic\x20%s','base64','debug','stringify','GET','forEach','includes','string','picklist','type','nameField','customField','toLowerCase','idField','custom_fields','toString','variable','variableName','push','customVariable','Variable','name','stripTrailingSlash','serverUrl','monitor_format','[QUEUE]','Recording\x20is\x20enabled!','recordingURL','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','uniqueid','email','The\x20User\x20ID\x20is:','calleridname','calleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','integrationTab','Displaying\x20ticket\x20to\x20agent...','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','replace','/api/v2','Zendesk\x20account\x20type\x20not\x20recognized','catch','error','[QUEUE]\x20Error\x20running\x20Zendesk\x20integration','inspect','recordingFormat','Authorization','destcalleridname','destcalleridnum','[OUTBOUND]','trigger:browser:url','%s/agent/tickets/%s','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','unmanaged','toUpperCase','\x20Error\x20running\x20Zendesk\x20integration','request-promise','md5','util','./util','../../../../config/environment','../../../../config/logger','redis','defaults','localhost','socket.io-emitter','application/json','info','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','POST','Tags','getString','Descriptions','Ticket\x20created!','ticket','validateEmail','Getting\x20agent\x20with\x20email','type:user\x20role:agent\x20email:%s','Agent\x20found!','find','results','agent','then','Admin\x20account\x20selected.','user','%s/search.json','type:user\x20role:end-user\x20phone:%s','length','filter','end-user','first','Enduser\x20found!','%s/users.json','Caller\x20-\x20%s'];(function(_0x33154d,_0x854047){var _0x3b2f03=function(_0x35f7a6){while(--_0x35f7a6){_0x33154d['push'](_0x33154d['shift']());}};_0x3b2f03(++_0x854047);}(_0x4a59,0xab));var _0x94a5=function(_0x5bb243,_0x4e3882){_0x5bb243=_0x5bb243-0x0;var _0x2340c7=_0x4a59[_0x5bb243];return _0x2340c7;};'use strict';var _=require('lodash');var rp=require(_0x94a5('0x0'));var md5=require(_0x94a5('0x1'));var util=require(_0x94a5('0x2'));var Redis=require('ioredis');var intUtil=require(_0x94a5('0x3'));var config=require(_0x94a5('0x4'));var logger=require(_0x94a5('0x5'))('zendesk');config[_0x94a5('0x6')]=_[_0x94a5('0x7')](config['redis'],{'host':_0x94a5('0x8'),'port':0x18eb});var io=require(_0x94a5('0x9'))(new Redis(config[_0x94a5('0x6')]));function emit(_0x7f0605,_0x46a559,_0x2221d2){io['to'](_0x7f0605)['emit'](_0x46a559,_0x2221d2);}var headers={'Content-Type':_0x94a5('0xa'),'Accept':_0x94a5('0xa')};function getTicket(_0x535599,_0x2d8b7e,_0x4d741a,_0x2661b0,_0x3e8c8b){logger[_0x94a5('0xb')](_0x94a5('0xc'));return request({'uri':util[_0x94a5('0xd')](_0x94a5('0xe'),_0x535599[_0x94a5('0xf')]),'method':_0x94a5('0x10'),'body':{'ticket':_['merge']({'requester_id':_0x4d741a['id'],'submitter_id':_0x2d8b7e?_0x2d8b7e['id']:undefined,'assignee_id':_0x2d8b7e?_0x2d8b7e['id']:undefined,'tags':getTags(_0x2661b0[_0x94a5('0x11')],'name'),'subject':intUtil[_0x94a5('0x12')](_0x2661b0['Subjects'],_0x3e8c8b,'\x20'),'description':intUtil[_0x94a5('0x12')](_0x2661b0[_0x94a5('0x13')],_0x3e8c8b,'\x0a'),'comment':{'public':![],'body':intUtil[_0x94a5('0x12')](_0x2661b0[_0x94a5('0x13')],_0x3e8c8b,'\x0a')}},getCustomFields(_0x2661b0['Fields'],_0x3e8c8b))}})['then'](function(_0x4e74d1){logger[_0x94a5('0xb')](_0x94a5('0x14'));return _0x4e74d1[_0x94a5('0x15')];});}function getUser(_0x22857a,_0x9256eb){if(intUtil[_0x94a5('0x16')](_0x9256eb)){logger[_0x94a5('0xb')](_0x94a5('0x17'),_0x9256eb);return request({'uri':util['format']('%s/search.json',_0x22857a[_0x94a5('0xf')]),'qs':{'query':util['format'](_0x94a5('0x18'),_0x9256eb)}})['then'](function(_0x12ca6b){if(_0x12ca6b['count']){logger[_0x94a5('0xb')](_0x94a5('0x19'));return _[_0x94a5('0x1a')](_0x12ca6b[_0x94a5('0x1b')],{'email':_0x9256eb,'role':_0x94a5('0x1c')});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x94a5('0xd')]('%s/users/me.json',_0x22857a[_0x94a5('0xf')])})[_0x94a5('0x1d')](function(_0x44ea09){logger[_0x94a5('0xb')](_0x94a5('0x1e'));return _0x44ea09[_0x94a5('0x1f')];});}});}else{logger['info']('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x94a5('0xd')]('%s/users/me.json',_0x22857a[_0x94a5('0xf')])})[_0x94a5('0x1d')](function(_0x36e4bd){logger[_0x94a5('0xb')]('Admin\x20account\x20selected.');return _0x36e4bd[_0x94a5('0x1f')];});}}function getEndUser(_0x5dbf0a,_0x5dbab6,_0x1b9e27){logger[_0x94a5('0xb')]('Searching\x20enduser\x20with\x20phone',_0x1b9e27);return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x20'),_0x5dbf0a[_0x94a5('0xf')]),'qs':{'query':util[_0x94a5('0xd')](_0x94a5('0x21'),_0x1b9e27)}})[_0x94a5('0x1d')](function(_0x50f065){var _0x3a39cb;if(_0x50f065['results'][_0x94a5('0x22')]){_0x50f065['results']=_[_0x94a5('0x23')](_0x50f065[_0x94a5('0x1b')],{'suspended':![],'role':_0x94a5('0x24')});if(_0x50f065[_0x94a5('0x1b')][_0x94a5('0x22')]){_0x3a39cb=_[_0x94a5('0x25')](_0x50f065['results']);}}if(_0x3a39cb){logger[_0x94a5('0xb')](_0x94a5('0x26'));return _0x3a39cb;}else{logger[_0x94a5('0xb')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x27'),_0x5dbf0a[_0x94a5('0xf')]),'method':_0x94a5('0x10'),'body':{'user':{'role':_0x94a5('0x24'),'name':util[_0x94a5('0xd')](_0x94a5('0x28'),_0x5dbab6||_0x1b9e27),'phone':_0x1b9e27}}})[_0x94a5('0x1d')](function(_0x2b1358){logger[_0x94a5('0xb')]('Enduser\x20created.');return _0x2b1358[_0x94a5('0x1f')];});}});}function getAuth(_0x483d12){var _0x255160;if(_0x483d12[_0x94a5('0x29')]==='password'){_0x255160=util['format'](_0x94a5('0x2a'),_0x483d12['username'],_0x483d12['password']);}else if(_0x483d12['authType']===_0x94a5('0x2b')){_0x255160=util[_0x94a5('0xd')](_0x94a5('0x2c'),_0x483d12[_0x94a5('0x2d')],_0x483d12['token']);}return util[_0x94a5('0xd')](_0x94a5('0x2e'),new Buffer(_0x255160)['toString'](_0x94a5('0x2f')));}function request(_0x4a3c80){logger[_0x94a5('0x30')]('[HTTP]',JSON[_0x94a5('0x31')](_0x4a3c80));return rp(_[_0x94a5('0x7')](_0x4a3c80,{'method':_0x94a5('0x32'),'headers':headers,'json':!![]}));}function getTags(_0x7d1908,_0x2d3c27){var _0x3709d4=[];if(_0x7d1908&&_0x7d1908[_0x94a5('0x22')]>0x0){_0x3709d4=_['map'](_0x7d1908,_0x2d3c27);}return _0x3709d4;}function getCustomFields(_0x338a18,_0xa4b35e){var _0x4c4361=[];var _0x406284={'custom_fields':[]};if(_0x338a18[_0x94a5('0x22')]>0x0){_[_0x94a5('0x33')](_0x338a18,function(_0x18c5e8){if(_[_0x94a5('0x34')]([_0x94a5('0x35'),_0x94a5('0x36')],_0x18c5e8[_0x94a5('0x37')])&&_0x18c5e8[_0x94a5('0x38')]&&!_0x18c5e8[_0x94a5('0x39')]){_0x406284[_0x18c5e8[_0x94a5('0x38')][_0x94a5('0x3a')]()]=_0x18c5e8['content']['toString']();}else if(_[_0x94a5('0x34')]([_0x94a5('0x35'),_0x94a5('0x36')],_0x18c5e8[_0x94a5('0x37')])&&_0x18c5e8[_0x94a5('0x3b')]&&_0x18c5e8[_0x94a5('0x39')]){_0x406284[_0x94a5('0x3c')]['push']({'id':_0x18c5e8[_0x94a5('0x3b')],'value':_0x18c5e8['content'][_0x94a5('0x3d')]()});}else if(_0x18c5e8[_0x94a5('0x37')]===_0x94a5('0x3e')&&_0x18c5e8[_0x94a5('0x3f')]&&_0x18c5e8['idField']&&_0x18c5e8['customField']){_0xa4b35e[_0x18c5e8['variableName']]&&_0x406284['custom_fields'][_0x94a5('0x40')]({'id':_0x18c5e8[_0x94a5('0x3b')],'value':_0xa4b35e[_0x18c5e8['variableName']]['toString']()});}else if(_0x18c5e8[_0x94a5('0x37')]===_0x94a5('0x41')&&_0x18c5e8['Variable']&&_0x18c5e8[_0x94a5('0x42')][_0x94a5('0x43')]&&_0x18c5e8['idField']&&_0x18c5e8[_0x94a5('0x39')]){_0xa4b35e[_0x18c5e8[_0x94a5('0x42')][_0x94a5('0x43')][_0x94a5('0x3a')]()]&&_0x406284[_0x94a5('0x3c')][_0x94a5('0x40')]({'id':_0x18c5e8[_0x94a5('0x3b')],'value':_0xa4b35e[_0x18c5e8[_0x94a5('0x42')][_0x94a5('0x43')][_0x94a5('0x3a')]()][_0x94a5('0x3d')]()});}});}return _0x406284;}exports['queue']=function(_0x372a04,_0x54ba84,_0xde10be,_0x3327d2,_0x381645,_0x390f75){var _0x213c61,_0x4c010b;_0x390f75[_0x94a5('0xf')]=intUtil[_0x94a5('0x44')](_0x390f75['remoteUri']);_0x390f75[_0x94a5('0x45')]=intUtil[_0x94a5('0x44')](_0x390f75[_0x94a5('0x45')]);if(_0x381645&&_0x381645[_0x94a5('0x46')]){logger[_0x94a5('0xb')](_0x94a5('0x47'),_0x94a5('0x48'));_0x54ba84[_0x94a5('0x49')]=util[_0x94a5('0xd')](_0x94a5('0x4a'),_0x390f75[_0x94a5('0x45')],_0x54ba84[_0x94a5('0x4b')],md5(_0x54ba84[_0x94a5('0x4b')]));}else{_0x54ba84['recordingURL']='';}headers['Authorization']=getAuth(_0x390f75);return getUser(_0x390f75,_0x3327d2[_0x94a5('0x4c')])[_0x94a5('0x1d')](function(_0x310791){_0x213c61=_0x310791;logger[_0x94a5('0xb')](_0x94a5('0x4d'),_0x213c61['id']);return getEndUser(_0x390f75,_0x54ba84[_0x94a5('0x4e')],_0x54ba84[_0x94a5('0x4f')]);})[_0x94a5('0x1d')](function(_0x45c34a){_0x4c010b=_0x45c34a;logger[_0x94a5('0xb')](_0x94a5('0x50'),_0x4c010b['id']);return getTicket(_0x390f75,_0x213c61,_0x4c010b,_0xde10be,_0x54ba84);})['then'](function(_0x3e88c1){if(_0x3e88c1){logger[_0x94a5('0xb')](_0x94a5('0x51'),_0x3e88c1['id']);switch(_0x390f75['type']){case _0x94a5('0x52'):logger[_0x94a5('0xb')](_0x94a5('0x47'),_0x94a5('0x53'));return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x54'),_0x390f75[_0x94a5('0xf')],_0x213c61['id'],_0x3e88c1['id']),'method':'POST'});case _0x94a5('0x55'):logger[_0x94a5('0xb')](_0x94a5('0x47'),_0x94a5('0x56'));emit(util[_0x94a5('0xd')](_0x94a5('0x57'),_0x3327d2[_0x94a5('0x43')]),'trigger:browser:url',{'uri':util['format']('%s/agent/tickets/%s',_0x390f75[_0x94a5('0xf')][_0x94a5('0x58')](_0x94a5('0x59'),''),_0x3e88c1['id'])});break;default:logger['error']('[QUEUE]',_0x94a5('0x5a'));}}})[_0x94a5('0x5b')](function(_0x1dd6ae){logger[_0x94a5('0x5c')](_0x94a5('0x5d'),util[_0x94a5('0x5e')](_0x1dd6ae,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x4c0512,_0x3b1139,_0x574ad2,_0x4e7c39,_0xc4feac,_0x5eddc7,_0x4ce76c){var _0x1fe82e,_0x768ae3;_0x5eddc7['remoteUri']=intUtil['stripTrailingSlash'](_0x5eddc7['remoteUri']);_0x5eddc7[_0x94a5('0x45')]=intUtil[_0x94a5('0x44')](_0x5eddc7[_0x94a5('0x45')]);if(_0x4ce76c&&_0x4ce76c[_0x94a5('0x5f')]&&_0x4ce76c[_0x94a5('0x5f')]!=='none'){logger[_0x94a5('0xb')]('[OUTBOUND]',_0x94a5('0x48'));_0x3b1139[_0x94a5('0x49')]=util[_0x94a5('0xd')](_0x94a5('0x4a'),_0x5eddc7[_0x94a5('0x45')],_0x3b1139['uniqueid'],md5(_0x3b1139['uniqueid']));}headers[_0x94a5('0x60')]=getAuth(_0x5eddc7);return getUser(_0x5eddc7,_0x4e7c39[_0x94a5('0x4c')])['then'](function(_0x21f16b){_0x1fe82e=_0x21f16b;logger[_0x94a5('0xb')](_0x94a5('0x4d'),_0x1fe82e['id']);return getEndUser(_0x5eddc7,_0x3b1139[_0x94a5('0x61')],_0x3b1139[_0x94a5('0x62')]);})[_0x94a5('0x1d')](function(_0x404b4a){_0x768ae3=_0x404b4a;logger[_0x94a5('0xb')](_0x94a5('0x50'),_0x768ae3['id']);return getTicket(_0x5eddc7,_0x1fe82e,_0x768ae3,_0x574ad2,_0x3b1139);})['then'](function(_0x429c0e){if(_0x429c0e){logger[_0x94a5('0xb')](_0x94a5('0x51'),_0x429c0e['id']);switch(_0x5eddc7[_0x94a5('0x37')]){case _0x94a5('0x52'):logger[_0x94a5('0xb')]('[OUTBOUND]',_0x94a5('0x53'));return request({'uri':util[_0x94a5('0xd')](_0x94a5('0x54'),_0x5eddc7['remoteUri'],_0x1fe82e['id'],_0x429c0e['id']),'method':_0x94a5('0x10')});case _0x94a5('0x55'):logger[_0x94a5('0xb')](_0x94a5('0x63'),_0x94a5('0x56'));emit(util['format'](_0x94a5('0x57'),_0x4e7c39['name']),_0x94a5('0x64'),{'uri':util[_0x94a5('0xd')](_0x94a5('0x65'),_0x5eddc7[_0x94a5('0xf')]['replace'](_0x94a5('0x59'),''),_0x429c0e['id'])});break;default:logger[_0x94a5('0x5c')](_0x94a5('0x63'),'Zendesk\x20account\x20type\x20not\x20recognized');}}})['catch'](function(_0x237ed6){logger[_0x94a5('0x5c')](_0x94a5('0x66'),util[_0x94a5('0x5e')](_0x237ed6,{'showHidden':!![],'depth':null}));});};exports[_0x94a5('0x67')]=function(_0x275778,_0x5b08cb,_0x59b130,_0x2fa47e,_0x49f821,_0x252dbe){var _0x45026e,_0x31c664;_0x252dbe[_0x94a5('0xf')]=intUtil[_0x94a5('0x44')](_0x252dbe[_0x94a5('0xf')]);_0x252dbe[_0x94a5('0x45')]=intUtil['stripTrailingSlash'](_0x252dbe['serverUrl']);if(_0x49f821&&_0x49f821[_0x94a5('0x46')]){logger[_0x94a5('0xb')]('['+_0x5b08cb['lastevent'][_0x94a5('0x68')]()+']','Recording\x20is\x20enabled!');_0x5b08cb[_0x94a5('0x49')]=util[_0x94a5('0xd')](_0x94a5('0x4a'),_0x252dbe[_0x94a5('0x45')],_0x5b08cb[_0x94a5('0x4b')],md5(_0x5b08cb[_0x94a5('0x4b')]));}else{_0x5b08cb['recordingURL']='';}headers[_0x94a5('0x60')]=getAuth(_0x252dbe);return getUser(_0x252dbe)['then'](function(_0x3406bd){_0x45026e=_0x3406bd;logger[_0x94a5('0xb')](_0x94a5('0x4d'),_0x45026e['id']);return getEndUser(_0x252dbe,_0x5b08cb['calleridname'],_0x5b08cb[_0x94a5('0x4f')]);})[_0x94a5('0x1d')](function(_0x431b52){_0x31c664=_0x431b52;logger[_0x94a5('0xb')](_0x94a5('0x50'),_0x31c664['id']);return getTicket(_0x252dbe,_0x45026e,_0x31c664,_0x59b130,_0x5b08cb);})['then'](function(_0xbac456){if(_0xbac456){logger[_0x94a5('0xb')](_0x94a5('0x51'),_0xbac456['id']);}})[_0x94a5('0x5b')](function(_0x4500ef){logger['error']('['+_0x5b08cb['lastevent']['toUpperCase']()+']'+_0x94a5('0x69'),util[_0x94a5('0x5e')](_0x4500ef,{'showHidden':!![],'depth':null}));});};
git://repos.xcallymotion.com / motion2.git / blob