server/services/ami/trigger/integration/zendesk.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6ec8=['destcalleridnum','The\x20Enduser\x20ID\x20is:','The\x20Ticket\x20ID\x20is:','[OUTBOUND]','Displaying\x20ticket\x20to\x20agent...','Zendesk\x20account\x20type\x20not\x20recognized','[OUTBOUND]\x20Error\x20running\x20Zendesk\x20integration','inspect','unmanaged','monitor_format','lastevent','toUpperCase','Recording\x20is\x20enabled!','%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s','calleridname','\x20Error\x20running\x20Zendesk\x20integration','lodash','md5','ioredis','./util','../../../../config/environment','../../../../config/logger','zendesk','redis','defaults','localhost','socket.io-emitter','emit','application/json','Creating\x20new\x20ticket...','format','%s/tickets.json','remoteUri','merge','Tags','name','getString','Subjects','Descriptions','Fields','then','info','Ticket\x20created!','ticket','validateEmail','%s/search.json','type:user\x20role:agent\x20email:%s','Agent\x20found!','results','agent','Admin\x20account\x20selected.','user','Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!','%s/users/me.json','Searching\x20enduser\x20with\x20phone','type:user\x20role:end-user\x20phone:%s','length','end-user','first','%s/users.json','POST','Caller\x20-\x20%s','Enduser\x20created.','authType','password','%s:%s','username','token','%s/token:%s','Basic\x20%s','base64','debug','[HTTP]','stringify','GET','map','forEach','includes','string','picklist','nameField','toLowerCase','content','toString','type','idField','custom_fields','push','variable','variableName','customField','customVariable','Variable','queue','stripTrailingSlash','serverUrl','recordingURL','uniqueid','Authorization','email','The\x20User\x20ID\x20is:','calleridnum','integrationTab','[QUEUE]','%s/channels/voice/agents/%d/tickets/%d/display.json','newTab','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...','user:%s','trigger:browser:url','%s/agent/tickets/%s','replace','/api/v2','error','catch','recordingFormat','none','destcalleridname'];(function(_0x26b30a,_0xfb3217){var _0x269187=function(_0x468148){while(--_0x468148){_0x26b30a['push'](_0x26b30a['shift']());}};_0x269187(++_0xfb3217);}(_0x6ec8,0x85));var _0x86ec=function(_0x1c5f32,_0x1ac260){_0x1c5f32=_0x1c5f32-0x0;var _0x3bd1e8=_0x6ec8[_0x1c5f32];return _0x3bd1e8;};'use strict';var _=require(_0x86ec('0x0'));var rp=require('request-promise');var md5=require(_0x86ec('0x1'));var util=require('util');var Redis=require(_0x86ec('0x2'));var intUtil=require(_0x86ec('0x3'));var config=require(_0x86ec('0x4'));var logger=require(_0x86ec('0x5'))(_0x86ec('0x6'));config[_0x86ec('0x7')]=_[_0x86ec('0x8')](config[_0x86ec('0x7')],{'host':_0x86ec('0x9'),'port':0x18eb});var io=require(_0x86ec('0xa'))(new Redis(config['redis']));function emit(_0x4423b8,_0x35e04b,_0x1ee23b){io['to'](_0x4423b8)[_0x86ec('0xb')](_0x35e04b,_0x1ee23b);}var headers={'Content-Type':'application/json','Accept':_0x86ec('0xc')};function getTicket(_0x43571,_0x2ef210,_0x477389,_0x636675,_0x531496){logger['info'](_0x86ec('0xd'));return request({'uri':util[_0x86ec('0xe')](_0x86ec('0xf'),_0x43571[_0x86ec('0x10')]),'method':'POST','body':{'ticket':_[_0x86ec('0x11')]({'requester_id':_0x477389['id'],'submitter_id':_0x2ef210?_0x2ef210['id']:undefined,'assignee_id':_0x2ef210?_0x2ef210['id']:undefined,'tags':getTags(_0x636675[_0x86ec('0x12')],_0x86ec('0x13')),'subject':intUtil[_0x86ec('0x14')](_0x636675[_0x86ec('0x15')],_0x531496,'\x20'),'description':intUtil[_0x86ec('0x14')](_0x636675[_0x86ec('0x16')],_0x531496,'\x0a'),'comment':{'public':![],'body':intUtil[_0x86ec('0x14')](_0x636675[_0x86ec('0x16')],_0x531496,'\x0a')}},getCustomFields(_0x636675[_0x86ec('0x17')],_0x531496))}})[_0x86ec('0x18')](function(_0x59b2f4){logger[_0x86ec('0x19')](_0x86ec('0x1a'));return _0x59b2f4[_0x86ec('0x1b')];});}function getUser(_0x34f70a,_0x10c5d9){if(intUtil[_0x86ec('0x1c')](_0x10c5d9)){logger[_0x86ec('0x19')]('Getting\x20agent\x20with\x20email',_0x10c5d9);return request({'uri':util[_0x86ec('0xe')](_0x86ec('0x1d'),_0x34f70a[_0x86ec('0x10')]),'qs':{'query':util['format'](_0x86ec('0x1e'),_0x10c5d9)}})['then'](function(_0x1b76f5){if(_0x1b76f5['count']){logger[_0x86ec('0x19')](_0x86ec('0x1f'));return _['find'](_0x1b76f5[_0x86ec('0x20')],{'email':_0x10c5d9,'role':_0x86ec('0x21')});}else{logger[_0x86ec('0x19')]('Agent\x20not\x20found,\x20using\x20the\x20admin\x20account!');return request({'uri':util[_0x86ec('0xe')]('%s/users/me.json',_0x34f70a['remoteUri'])})['then'](function(_0x10294d){logger[_0x86ec('0x19')](_0x86ec('0x22'));return _0x10294d[_0x86ec('0x23')];});}});}else{logger[_0x86ec('0x19')](_0x86ec('0x24'));return request({'uri':util['format'](_0x86ec('0x25'),_0x34f70a[_0x86ec('0x10')])})['then'](function(_0x4e1d33){logger[_0x86ec('0x19')](_0x86ec('0x22'));return _0x4e1d33[_0x86ec('0x23')];});}}function getEndUser(_0x5b23f8,_0x287da8,_0x5e44cd){logger[_0x86ec('0x19')](_0x86ec('0x26'),_0x5e44cd);return request({'uri':util[_0x86ec('0xe')]('%s/search.json',_0x5b23f8[_0x86ec('0x10')]),'qs':{'query':util['format'](_0x86ec('0x27'),_0x5e44cd)}})['then'](function(_0x3783c1){var _0x2316b6;if(_0x3783c1[_0x86ec('0x20')][_0x86ec('0x28')]){_0x3783c1['results']=_['filter'](_0x3783c1[_0x86ec('0x20')],{'suspended':![],'role':_0x86ec('0x29')});if(_0x3783c1[_0x86ec('0x20')][_0x86ec('0x28')]){_0x2316b6=_[_0x86ec('0x2a')](_0x3783c1['results']);}}if(_0x2316b6){logger[_0x86ec('0x19')]('Enduser\x20found!');return _0x2316b6;}else{logger[_0x86ec('0x19')]('Enduser\x20not\x20found,\x20creating\x20a\x20new\x20enduser!');return request({'uri':util[_0x86ec('0xe')](_0x86ec('0x2b'),_0x5b23f8[_0x86ec('0x10')]),'method':_0x86ec('0x2c'),'body':{'user':{'role':'end-user','name':util[_0x86ec('0xe')](_0x86ec('0x2d'),_0x287da8||_0x5e44cd),'phone':_0x5e44cd}}})[_0x86ec('0x18')](function(_0xee42e2){logger[_0x86ec('0x19')](_0x86ec('0x2e'));return _0xee42e2[_0x86ec('0x23')];});}});}function getAuth(_0x5c5179){var _0xecd28d;if(_0x5c5179[_0x86ec('0x2f')]===_0x86ec('0x30')){_0xecd28d=util[_0x86ec('0xe')](_0x86ec('0x31'),_0x5c5179[_0x86ec('0x32')],_0x5c5179[_0x86ec('0x30')]);}else if(_0x5c5179['authType']===_0x86ec('0x33')){_0xecd28d=util['format'](_0x86ec('0x34'),_0x5c5179[_0x86ec('0x32')],_0x5c5179[_0x86ec('0x33')]);}return util[_0x86ec('0xe')](_0x86ec('0x35'),new Buffer(_0xecd28d)['toString'](_0x86ec('0x36')));}function request(_0xd34af0){logger[_0x86ec('0x37')](_0x86ec('0x38'),JSON[_0x86ec('0x39')](_0xd34af0));return rp(_['defaults'](_0xd34af0,{'method':_0x86ec('0x3a'),'headers':headers,'json':!![]}));}function getTags(_0x3bd6e8,_0x1b486d){var _0x4a21e3=[];if(_0x3bd6e8&&_0x3bd6e8[_0x86ec('0x28')]>0x0){_0x4a21e3=_[_0x86ec('0x3b')](_0x3bd6e8,_0x1b486d);}return _0x4a21e3;}function getCustomFields(_0x1b9e5b,_0x577f72){var _0x4c3605=[];var _0x3875ba={'custom_fields':[]};if(_0x1b9e5b[_0x86ec('0x28')]>0x0){_[_0x86ec('0x3c')](_0x1b9e5b,function(_0x25d08b){if(_[_0x86ec('0x3d')]([_0x86ec('0x3e'),_0x86ec('0x3f')],_0x25d08b['type'])&&_0x25d08b['nameField']&&!_0x25d08b['customField']){_0x3875ba[_0x25d08b[_0x86ec('0x40')][_0x86ec('0x41')]()]=_0x25d08b[_0x86ec('0x42')][_0x86ec('0x43')]();}else if(_[_0x86ec('0x3d')]([_0x86ec('0x3e'),_0x86ec('0x3f')],_0x25d08b[_0x86ec('0x44')])&&_0x25d08b[_0x86ec('0x45')]&&_0x25d08b['customField']){_0x3875ba[_0x86ec('0x46')][_0x86ec('0x47')]({'id':_0x25d08b[_0x86ec('0x45')],'value':_0x25d08b[_0x86ec('0x42')][_0x86ec('0x43')]()});}else if(_0x25d08b[_0x86ec('0x44')]===_0x86ec('0x48')&&_0x25d08b[_0x86ec('0x49')]&&_0x25d08b[_0x86ec('0x45')]&&_0x25d08b[_0x86ec('0x4a')]){_0x577f72[_0x25d08b['variableName']]&&_0x3875ba[_0x86ec('0x46')][_0x86ec('0x47')]({'id':_0x25d08b[_0x86ec('0x45')],'value':_0x577f72[_0x25d08b['variableName']]['toString']()});}else if(_0x25d08b[_0x86ec('0x44')]===_0x86ec('0x4b')&&_0x25d08b['Variable']&&_0x25d08b[_0x86ec('0x4c')]['name']&&_0x25d08b[_0x86ec('0x45')]&&_0x25d08b['customField']){_0x577f72[_0x25d08b['Variable']['name']['toLowerCase']()]&&_0x3875ba[_0x86ec('0x46')][_0x86ec('0x47')]({'id':_0x25d08b[_0x86ec('0x45')],'value':_0x577f72[_0x25d08b['Variable'][_0x86ec('0x13')][_0x86ec('0x41')]()][_0x86ec('0x43')]()});}});}return _0x3875ba;}exports[_0x86ec('0x4d')]=function(_0x1e83f4,_0x52af77,_0x512eca,_0x3231d8,_0x5d8dae,_0x50a972){var _0x24c7ce,_0x10cd1f;_0x50a972['remoteUri']=intUtil[_0x86ec('0x4e')](_0x50a972[_0x86ec('0x10')]);_0x50a972[_0x86ec('0x4f')]=intUtil[_0x86ec('0x4e')](_0x50a972['serverUrl']);if(_0x5d8dae&&_0x5d8dae['monitor_format']){logger[_0x86ec('0x19')]('[QUEUE]','Recording\x20is\x20enabled!');_0x52af77[_0x86ec('0x50')]=util[_0x86ec('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x50a972[_0x86ec('0x4f')],_0x52af77['uniqueid'],md5(_0x52af77[_0x86ec('0x51')]));}else{_0x52af77['recordingURL']='';}headers[_0x86ec('0x52')]=getAuth(_0x50a972);return getUser(_0x50a972,_0x3231d8[_0x86ec('0x53')])[_0x86ec('0x18')](function(_0x40e56f){_0x24c7ce=_0x40e56f;logger[_0x86ec('0x19')](_0x86ec('0x54'),_0x24c7ce['id']);return getEndUser(_0x50a972,_0x52af77['calleridname'],_0x52af77[_0x86ec('0x55')]);})[_0x86ec('0x18')](function(_0x37adab){_0x10cd1f=_0x37adab;logger[_0x86ec('0x19')]('The\x20Enduser\x20ID\x20is:',_0x10cd1f['id']);return getTicket(_0x50a972,_0x24c7ce,_0x10cd1f,_0x512eca,_0x52af77);})[_0x86ec('0x18')](function(_0xd2df3f){if(_0xd2df3f){logger[_0x86ec('0x19')]('The\x20Ticket\x20ID\x20is:',_0xd2df3f['id']);switch(_0x50a972['type']){case _0x86ec('0x56'):logger[_0x86ec('0x19')](_0x86ec('0x57'),'Displaying\x20ticket\x20to\x20agent...');return request({'uri':util[_0x86ec('0xe')](_0x86ec('0x58'),_0x50a972['remoteUri'],_0x24c7ce['id'],_0xd2df3f['id']),'method':_0x86ec('0x2c')});case _0x86ec('0x59'):logger[_0x86ec('0x19')](_0x86ec('0x57'),_0x86ec('0x5a'));emit(util[_0x86ec('0xe')](_0x86ec('0x5b'),_0x3231d8[_0x86ec('0x13')]),_0x86ec('0x5c'),{'uri':util[_0x86ec('0xe')](_0x86ec('0x5d'),_0x50a972[_0x86ec('0x10')][_0x86ec('0x5e')](_0x86ec('0x5f'),''),_0xd2df3f['id'])});break;default:logger[_0x86ec('0x60')]('[QUEUE]','Zendesk\x20account\x20type\x20not\x20recognized');}}})[_0x86ec('0x61')](function(_0x2ccc6a){logger['error']('[QUEUE]\x20Error\x20running\x20Zendesk\x20integration',util['inspect'](_0x2ccc6a,{'showHidden':!![],'depth':null}));});};exports['outbound']=function(_0x4fe23c,_0x3d8549,_0xc9439,_0x5bc447,_0x173315,_0x149dc4,_0x2f207d){var _0x5408b9,_0x195154;_0x149dc4[_0x86ec('0x10')]=intUtil[_0x86ec('0x4e')](_0x149dc4[_0x86ec('0x10')]);_0x149dc4[_0x86ec('0x4f')]=intUtil[_0x86ec('0x4e')](_0x149dc4[_0x86ec('0x4f')]);if(_0x2f207d&&_0x2f207d[_0x86ec('0x62')]&&_0x2f207d['recordingFormat']!==_0x86ec('0x63')){logger[_0x86ec('0x19')]('[OUTBOUND]','Recording\x20is\x20enabled!');_0x3d8549['recordingURL']=util[_0x86ec('0xe')]('%s/api/voice/recordings/%s/downloads?type=uniqueid&token=%s',_0x149dc4[_0x86ec('0x4f')],_0x3d8549['uniqueid'],md5(_0x3d8549[_0x86ec('0x51')]));}headers[_0x86ec('0x52')]=getAuth(_0x149dc4);return getUser(_0x149dc4,_0x5bc447[_0x86ec('0x53')])[_0x86ec('0x18')](function(_0x4223a5){_0x5408b9=_0x4223a5;logger[_0x86ec('0x19')](_0x86ec('0x54'),_0x5408b9['id']);return getEndUser(_0x149dc4,_0x3d8549[_0x86ec('0x64')],_0x3d8549[_0x86ec('0x65')]);})[_0x86ec('0x18')](function(_0x30484a){_0x195154=_0x30484a;logger['info'](_0x86ec('0x66'),_0x195154['id']);return getTicket(_0x149dc4,_0x5408b9,_0x195154,_0xc9439,_0x3d8549);})[_0x86ec('0x18')](function(_0x173c65){if(_0x173c65){logger['info'](_0x86ec('0x67'),_0x173c65['id']);switch(_0x149dc4[_0x86ec('0x44')]){case _0x86ec('0x56'):logger[_0x86ec('0x19')](_0x86ec('0x68'),_0x86ec('0x69'));return request({'uri':util[_0x86ec('0xe')](_0x86ec('0x58'),_0x149dc4[_0x86ec('0x10')],_0x5408b9['id'],_0x173c65['id']),'method':'POST'});case _0x86ec('0x59'):logger[_0x86ec('0x19')]('[OUTBOUND]','Displaying\x20ticket\x20to\x20agent\x20in\x20a\x20new\x20tab...');emit(util[_0x86ec('0xe')](_0x86ec('0x5b'),_0x5bc447[_0x86ec('0x13')]),_0x86ec('0x5c'),{'uri':util[_0x86ec('0xe')]('%s/agent/tickets/%s',_0x149dc4[_0x86ec('0x10')]['replace'](_0x86ec('0x5f'),''),_0x173c65['id'])});break;default:logger[_0x86ec('0x60')](_0x86ec('0x68'),_0x86ec('0x6a'));}}})[_0x86ec('0x61')](function(_0x2b1776){logger[_0x86ec('0x60')](_0x86ec('0x6b'),util[_0x86ec('0x6c')](_0x2b1776,{'showHidden':!![],'depth':null}));});};exports[_0x86ec('0x6d')]=function(_0x3b3169,_0x5b0f9b,_0x3ce02a,_0x2417c6,_0x99fb2b,_0x2ea2a9){var _0x5f5dc7,_0x16dd83;_0x2ea2a9[_0x86ec('0x10')]=intUtil['stripTrailingSlash'](_0x2ea2a9[_0x86ec('0x10')]);_0x2ea2a9[_0x86ec('0x4f')]=intUtil['stripTrailingSlash'](_0x2ea2a9[_0x86ec('0x4f')]);if(_0x99fb2b&&_0x99fb2b[_0x86ec('0x6e')]){logger['info']('['+_0x5b0f9b[_0x86ec('0x6f')][_0x86ec('0x70')]()+']',_0x86ec('0x71'));_0x5b0f9b[_0x86ec('0x50')]=util[_0x86ec('0xe')](_0x86ec('0x72'),_0x2ea2a9[_0x86ec('0x4f')],_0x5b0f9b[_0x86ec('0x51')],md5(_0x5b0f9b[_0x86ec('0x51')]));}else{_0x5b0f9b[_0x86ec('0x50')]='';}headers[_0x86ec('0x52')]=getAuth(_0x2ea2a9);return getUser(_0x2ea2a9)[_0x86ec('0x18')](function(_0x1a6053){_0x5f5dc7=_0x1a6053;logger[_0x86ec('0x19')](_0x86ec('0x54'),_0x5f5dc7['id']);return getEndUser(_0x2ea2a9,_0x5b0f9b[_0x86ec('0x73')],_0x5b0f9b[_0x86ec('0x55')]);})['then'](function(_0xbeec98){_0x16dd83=_0xbeec98;logger[_0x86ec('0x19')](_0x86ec('0x66'),_0x16dd83['id']);return getTicket(_0x2ea2a9,_0x5f5dc7,_0x16dd83,_0x3ce02a,_0x5b0f9b);})[_0x86ec('0x18')](function(_0x236d59){if(_0x236d59){logger[_0x86ec('0x19')](_0x86ec('0x67'),_0x236d59['id']);}})['catch'](function(_0x3ef74d){logger['error']('['+_0x5b0f9b[_0x86ec('0x6f')]['toUpperCase']()+']'+_0x86ec('0x74'),util[_0x86ec('0x6c')](_0x3ef74d,{'showHidden':!![],'depth':null}));});};