server/services/routing/server/applications/amazonlex.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7a75=['error','stringify','stop','LexRuntime','$LATEST','message','toString','postText','amazonlex','providerResponse','dialogState','Failed','lodash','moment','./utils','../../rpc/chatMessage','../../rpc/openchannelMessage','../../rpc/mailMessage','../../rpc/smsMessage','../../rpc/faxMessage','../../rpc/whatsappMessage','consequence','isNil','[%s][AMAZONLEX]\x20%s','next','format','YYYY-MM-DD\x20HH:mm:ss','out','sms','channel','phone','interaction','ChatWebsiteId','account','upperFirst','InteractionId','created','isEmpty','body','create','then','info','catch'];(function(_0x3d5b93,_0x597bcf){var _0x68f72=function(_0x5ae851){while(--_0x5ae851){_0x3d5b93['push'](_0x3d5b93['shift']());}};_0x68f72(++_0x597bcf);}(_0x7a75,0x18f));var _0x57a7=function(_0x3bfe60,_0x35abf6){_0x3bfe60=_0x3bfe60-0x0;var _0x369bac=_0x7a75[_0x3bfe60];return _0x369bac;};'use strict';var _=require(_0x57a7('0x0'));var moment=require(_0x57a7('0x1'));var AWS=require('aws-sdk');var utils=require(_0x57a7('0x2'));var logger=require('../../../../config/logger')('routing');var rpc={'chatMessage':require(_0x57a7('0x3')),'openchannelMessage':require(_0x57a7('0x4')),'mailMessage':require(_0x57a7('0x5')),'smsMessage':require(_0x57a7('0x6')),'faxMessage':require(_0x57a7('0x7')),'whatsappMessage':require(_0x57a7('0x8'))};exports[_0x57a7('0x9')]=function(_0x31b29c,_0xa979d0){return function(_0xd16e89){try{if(!_[_0x57a7('0xa')](this['interaction']['UserId'])){logger['info'](_0x57a7('0xb'),_0x31b29c,'Agent\x20is\x20managing\x20the\x20interaction.\x20Go\x20to\x20next\x20application.');return _0xd16e89[_0x57a7('0xc')]();}var _0x38aa4d={'ContactId':this['contact']['id'],'sentAt':moment()[_0x57a7('0xd')](_0x57a7('0xe')),'direction':_0x57a7('0xf')};if(this['channel']===_0x57a7('0x10')||this[_0x57a7('0x11')]==='whatsapp'){_0x38aa4d[_0x57a7('0x12')]=this[_0x57a7('0x13')][_0x57a7('0x12')];}var _0x3b67f2=this['channel'];if(_0x3b67f2==='chat'){_0x38aa4d[_0x57a7('0x14')]=this[_0x57a7('0x15')]['id'];}else{_0x38aa4d[_[_0x57a7('0x16')](_0x3b67f2)+'AccountId']=this[_0x57a7('0x15')]['id'];}_0x38aa4d[_[_0x57a7('0x16')](_0x3b67f2)+_0x57a7('0x17')]=this['interaction']['id'];if(this['interaction'][_0x57a7('0x18')]){var _0x1ad695=_0xa979d0[0x4];if(!_[_0x57a7('0x19')](_0x1ad695)){_0x38aa4d[_0x57a7('0x1a')]=utils['getMustacheRender'](_0x1ad695,this);return rpc[_0x3b67f2+'Message'][_0x57a7('0x1b')](_0x38aa4d)[_0x57a7('0x1c')](function(_0x2c29fc){logger[_0x57a7('0x1d')](_0x57a7('0xb'),_0x31b29c,_0x38aa4d[_0x57a7('0x1a')]);})[_0x57a7('0x1e')](function(_0x3acf79){logger[_0x57a7('0x1f')](_0x57a7('0xb'),_0x31b29c,JSON[_0x57a7('0x20')](_0x3acf79));})['finally'](function(){logger[_0x57a7('0x1d')]('[%s][AMAZONLEX]\x20Welcome\x20Message\x20has\x20been\x20sent!',_0x31b29c);_0xd16e89[_0x57a7('0x21')]();});}else{logger[_0x57a7('0x1d')]('[%s][AMAZONLEX]\x20Welcome\x20Message\x20is\x20empty.\x20It\x20will\x20wait\x20for\x20a\x20message\x20from\x20customer!',_0x31b29c);_0xd16e89[_0x57a7('0x21')]();}}else{var _0x87f191=this;var _0x47004e=new AWS[(_0x57a7('0x22'))]({'accessKeyId':_0xa979d0[0x0],'secretAccessKey':_0xa979d0[0x1],'region':_0xa979d0[0x2]});var _0x57fab8={'botAlias':_0x57a7('0x23'),'botName':_0xa979d0[0x3],'inputText':this[_0x57a7('0x24')]['body'],'userId':this[_0x57a7('0x11')]+':'+this[_0x57a7('0x13')]['id'][_0x57a7('0x25')]()};_0x47004e[_0x57a7('0x26')](_0x57fab8,function(_0x1d32ce,_0x3a537d){if(_0x1d32ce){logger[_0x57a7('0x1f')](_0x57a7('0xb'),_0x31b29c,_0x1d32ce[_0x57a7('0x24')]);_0xd16e89[_0x57a7('0xc')]();}else if(_0x3a537d&&_0x3a537d[_0x57a7('0x24')]){_0x87f191[_0x57a7('0x1a')][_0x57a7('0x27')]=_0x3a537d;_0x38aa4d[_0x57a7('0x1a')]=_0x3a537d[_0x57a7('0x24')];_0x38aa4d['providerName']='amazonlex';_0x38aa4d[_0x57a7('0x28')]=JSON['stringify'](_0x3a537d);return rpc[_0x3b67f2+'Message'][_0x57a7('0x1b')](_0x38aa4d)[_0x57a7('0x1c')](function(_0x5cb5ae){logger['info'](_0x57a7('0xb'),_0x31b29c,_0x38aa4d[_0x57a7('0x1a')]);if(_0x3a537d[_0x57a7('0x29')]==_0x57a7('0x2a')){_0xd16e89[_0x57a7('0xc')]();}else{_0xd16e89[_0x57a7('0x21')]();}})[_0x57a7('0x1e')](function(_0x35c433){logger['error']('[%s][AMAZONLEX]\x20%s',_0x31b29c,JSON['stringify'](_0x35c433));_0xd16e89[_0x57a7('0xc')]();});}else{_0xd16e89['next']();}});}}catch(_0xa69cbb){logger[_0x57a7('0x1f')]('[%s][AMAZONLEX]\x20%s',_0x31b29c,JSON['stringify'](_0xa69cbb));_0xd16e89[_0x57a7('0x21')]();}};};