server/services/routing/server/applications/dialogflowV2.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4177=['sessionPath','message','length','dialogflowV2','queryResult','diagnosticInfo','fields','end_conversation','boolValue','DIALOGFLOWV2_ACTION','DIALOGFLOWV2_ALLREQUIREDPARAMSPRESENT','allRequiredParamsPresent','DIALOGFLOWV2_ENDCONVERSATION','DIALOGFLOWV2_INTENTNAME','name','DIALOGFLOWV2_INTENTDISPLAYNAME','intent','displayName','isFallback','DIALOGFLOWV2_LANGUAGECODE','queryText','DIALOGFLOWV2_SCORE','intentDetectionConfidence','providerResponse','push','fulfillmentText','next','error','stack','lodash','dialogflow','moment','bluebird','../../../../config/logger','routing','./utils','../../rpc/chatMessage','../../rpc/openchannelMessage','../../rpc/mailMessage','../../rpc/smsMessage','../../rpc/faxMessage','body','Message','create','then','info','[%s][DIALOGFLOWV2]\x20%s','stringify','consequence','isNil','UserId','contact','format','YYYY-MM-DD\x20HH:mm:ss','channel','sms','whatsapp','phone','interaction','chat','ChatWebsiteId','account','upperFirst','AccountId','created','getMustacheRender','catch','[%s][DIALOGFLOWV2]\x20Welcome\x20Message\x20has\x20been\x20sent!','stop','[%s][DIALOGFLOWV2]\x20Welcome\x20Message\x20is\x20empty.\x20It\x20will\x20wait\x20for\x20a\x20message\x20from\x20customer!','replace'];(function(_0x4c0622,_0x5dacaf){var _0x1799d8=function(_0x2ba801){while(--_0x2ba801){_0x4c0622['push'](_0x4c0622['shift']());}};_0x1799d8(++_0x5dacaf);}(_0x4177,0x180));var _0x7417=function(_0x54bcf1,_0x1a21e9){_0x54bcf1=_0x54bcf1-0x0;var _0x210764=_0x4177[_0x54bcf1];return _0x210764;};'use strict';var _=require(_0x7417('0x0'));var dialogflow=require(_0x7417('0x1'));var md5=require('md5');var moment=require(_0x7417('0x2'));var Promise=require(_0x7417('0x3'));var logger=require(_0x7417('0x4'))(_0x7417('0x5'));var utils=require(_0x7417('0x6'));var rpc={'chatMessage':require(_0x7417('0x7')),'openchannelMessage':require(_0x7417('0x8')),'mailMessage':require(_0x7417('0x9')),'smsMessage':require(_0x7417('0xa')),'faxMessage':require(_0x7417('0xb')),'whatsappMessage':require('../../rpc/whatsappMessage')};function createMessage(_0x33118b,_0x48a704,_0x475aed,_0x10f2ca){return new Promise(function(_0x336830,_0x31514e){var _0x22ce78=_['clone'](_0x475aed);_0x22ce78[_0x7417('0xc')]=_0x10f2ca;return rpc[_0x48a704+_0x7417('0xd')][_0x7417('0xe')](_0x22ce78)[_0x7417('0xf')](function(){logger[_0x7417('0x10')](_0x7417('0x11'),_0x33118b,_0x22ce78[_0x7417('0xc')]);_0x336830();})['catch'](function(_0x6616e){logger['error'](_0x7417('0x11'),_0x33118b,JSON[_0x7417('0x12')](_0x6616e));_0x31514e(_0x6616e);});});}exports[_0x7417('0x13')]=function(_0x63f11a,_0x26ce72){return function(_0x4ea434){try{if(!_[_0x7417('0x14')](this['interaction'][_0x7417('0x15')])){logger['info']('[%s][DIALOGFLOWV2]\x20%s',_0x63f11a,'Agent\x20is\x20managing\x20the\x20interaction.\x20Go\x20to\x20next\x20application.');return _0x4ea434['next']();}var _0x350cb2={'ContactId':this[_0x7417('0x16')]['id'],'sentAt':moment()[_0x7417('0x17')](_0x7417('0x18')),'direction':'out'};if(this[_0x7417('0x19')]===_0x7417('0x1a')||this[_0x7417('0x19')]===_0x7417('0x1b')){_0x350cb2[_0x7417('0x1c')]=this[_0x7417('0x1d')][_0x7417('0x1c')];}var _0xe7951e=this['channel'];if(_0xe7951e===_0x7417('0x1e')){_0x350cb2[_0x7417('0x1f')]=this[_0x7417('0x20')]['id'];}else{_0x350cb2[_[_0x7417('0x21')](_0xe7951e)+_0x7417('0x22')]=this['account']['id'];}_0x350cb2[_[_0x7417('0x21')](_0xe7951e)+'InteractionId']=this[_0x7417('0x1d')]['id'];if(this[_0x7417('0x1d')][_0x7417('0x23')]){var _0x391cfe=_0x26ce72[0x4];if(!_['isEmpty'](_0x391cfe)){_0x350cb2[_0x7417('0xc')]=utils[_0x7417('0x24')](_0x391cfe,this);return rpc[_0xe7951e+_0x7417('0xd')][_0x7417('0xe')](_0x350cb2)[_0x7417('0xf')](function(_0x3a9a42){logger['info']('[%s][DIALOGFLOWV2]\x20%s',_0x63f11a,_0x350cb2[_0x7417('0xc')]);})[_0x7417('0x25')](function(_0x13f27f){logger['error'](_0x7417('0x11'),_0x63f11a,JSON[_0x7417('0x12')](_0x13f27f));})['finally'](function(){logger[_0x7417('0x10')](_0x7417('0x26'),_0x63f11a);_0x4ea434[_0x7417('0x27')]();});}else{logger[_0x7417('0x10')](_0x7417('0x28'),_0x63f11a);_0x4ea434['stop']();}}else{var _0x2706ce=this;var _0x32b99b=_0x26ce72[0x2][_0x7417('0x29')](/\\n/g,'\x0a');var _0x563f2b={'credentials':{'private_key':_0x32b99b,'client_email':_0x26ce72[0x1]}};var _0x3231e3=new dialogflow['SessionsClient'](_0x563f2b);var _0x4de8a2=_0x3231e3[_0x7417('0x2a')](_0x26ce72[0x0],md5(_0x2706ce[_0x7417('0x1d')]['id']));var _0x212f75={'session':_0x4de8a2,'queryInput':{'text':{'text':_0x2706ce[_0x7417('0x2b')][_0x7417('0xc')],'languageCode':_0x26ce72[0x3]||'en'}}};return _0x3231e3['detectIntent'](_0x212f75)['then'](function(_0x267b4e){if(_0x267b4e&&_0x267b4e[_0x7417('0x2c')]){_0x2706ce['body'][_0x7417('0x2d')]=_0x267b4e;var _0xec06d6=_0x267b4e[0x0];var _0x346837=_0xec06d6[_0x7417('0x2e')][_0x7417('0x2f')]&&_0xec06d6[_0x7417('0x2e')]['diagnosticInfo'][_0x7417('0x30')]?_0xec06d6[_0x7417('0x2e')]['diagnosticInfo']['fields'][_0x7417('0x31')][_0x7417('0x32')]:![];_0x2706ce[_0x7417('0xc')][_0x7417('0x33')]=_0xec06d6['queryResult']['action'];_0x2706ce[_0x7417('0xc')][_0x7417('0x34')]=_0xec06d6['queryResult'][_0x7417('0x35')];_0x2706ce[_0x7417('0xc')][_0x7417('0x36')]=_0xec06d6[_0x7417('0x2e')][_0x7417('0x2f')]&&_0xec06d6[_0x7417('0x2e')][_0x7417('0x2f')][_0x7417('0x30')]?_0xec06d6['queryResult']['diagnosticInfo'][_0x7417('0x30')]['end_conversation']['boolValue']:![];_0x2706ce[_0x7417('0xc')][_0x7417('0x37')]=_0xec06d6[_0x7417('0x2e')]['intent'][_0x7417('0x38')];_0x2706ce[_0x7417('0xc')][_0x7417('0x39')]=_0xec06d6[_0x7417('0x2e')][_0x7417('0x3a')][_0x7417('0x3b')];_0x2706ce[_0x7417('0xc')]['DIALOGFLOWV2_ISFALLBACKINTENT']=_0xec06d6['queryResult'][_0x7417('0x3a')][_0x7417('0x3c')];_0x2706ce[_0x7417('0xc')][_0x7417('0x3d')]=_0xec06d6['queryResult']['languageCode'];_0x2706ce[_0x7417('0xc')]['DIALOGFLOWV2_QUERYTEXT']=_0xec06d6[_0x7417('0x2e')][_0x7417('0x3e')];_0x2706ce[_0x7417('0xc')][_0x7417('0x3f')]=_0xec06d6[_0x7417('0x2e')][_0x7417('0x40')];_0x350cb2['providerName']=_0x7417('0x2d');_0x350cb2[_0x7417('0x41')]=JSON[_0x7417('0x12')](_0x267b4e);var _0x2c2f50=[];for(var _0xef5c65=0x0;_0xef5c65<_0x267b4e[_0x7417('0x2c')];_0xef5c65++){var _0x275d79=_0x267b4e[_0xef5c65];if(_0x275d79&&_0x275d79[_0x7417('0x2e')]&&_0x275d79['queryResult']['fulfillmentText']){_0x2c2f50[_0x7417('0x42')](createMessage(_0x63f11a,_0xe7951e,_0x350cb2,_0x275d79[_0x7417('0x2e')][_0x7417('0x43')]));}}return Promise['all'](_0x2c2f50)[_0x7417('0xf')](function(){if(_0x346837){_0x4ea434[_0x7417('0x44')]();}else{_0x4ea434[_0x7417('0x27')]();}})['catch'](function(_0x446f79){logger[_0x7417('0x45')](_0x7417('0x11'),_0x63f11a,JSON[_0x7417('0x12')](_0x446f79));_0x4ea434[_0x7417('0x44')]();});}})[_0x7417('0x25')](function(_0x828f27){logger[_0x7417('0x45')](_0x7417('0x11'),_0x63f11a,_0x828f27['message'],_0x828f27[_0x7417('0x46')]);_0x4ea434[_0x7417('0x44')]();});}}catch(_0x444bb0){logger[_0x7417('0x45')](_0x7417('0x11'),_0x63f11a,JSON[_0x7417('0x12')](_0x444bb0));_0x4ea434['stop']();}};};