server/services/routing/server/applications/dialogflowV2.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xc0a5=['InteractionId','created','getMustacheRender','create','finally','[%s][DIALOGFLOWV2]\x20Welcome\x20Message\x20has\x20been\x20sent!','stop','SessionsClient','sessionPath','message','length','dialogflowV2','diagnosticInfo','queryResult','fields','DIALOGFLOWV2_ALLREQUIREDPARAMSPRESENT','end_conversation','boolValue','DIALOGFLOWV2_INTENTNAME','intent','name','DIALOGFLOWV2_INTENTDISPLAYNAME','displayName','DIALOGFLOWV2_ISFALLBACKINTENT','isFallback','DIALOGFLOWV2_LANGUAGECODE','languageCode','queryText','intentDetectionConfidence','providerName','providerResponse','push','fulfillmentText','all','stack','lodash','dialogflow','moment','bluebird','../../../../config/logger','./utils','../../rpc/chatMessage','../../rpc/openchannelMessage','../../rpc/smsMessage','../../rpc/faxMessage','../../rpc/whatsappMessage','clone','body','Message','then','info','[%s][DIALOGFLOWV2]\x20%s','catch','error','stringify','consequence','isNil','interaction','UserId','Agent\x20is\x20managing\x20the\x20interaction.\x20Go\x20to\x20next\x20application.','next','contact','YYYY-MM-DD\x20HH:mm:ss','out','channel','whatsapp','phone','ChatWebsiteId','account','AccountId','upperFirst'];(function(_0x4961f1,_0x2d3ff4){var _0x44b138=function(_0x5bd7eb){while(--_0x5bd7eb){_0x4961f1['push'](_0x4961f1['shift']());}};_0x44b138(++_0x2d3ff4);}(_0xc0a5,0x1cd));var _0x5c0a=function(_0x3305de,_0x16582f){_0x3305de=_0x3305de-0x0;var _0x3b5a84=_0xc0a5[_0x3305de];return _0x3b5a84;};'use strict';var _=require(_0x5c0a('0x0'));var dialogflow=require(_0x5c0a('0x1'));var md5=require('md5');var moment=require(_0x5c0a('0x2'));var Promise=require(_0x5c0a('0x3'));var logger=require(_0x5c0a('0x4'))('routing');var utils=require(_0x5c0a('0x5'));var rpc={'chatMessage':require(_0x5c0a('0x6')),'openchannelMessage':require(_0x5c0a('0x7')),'mailMessage':require('../../rpc/mailMessage'),'smsMessage':require(_0x5c0a('0x8')),'faxMessage':require(_0x5c0a('0x9')),'whatsappMessage':require(_0x5c0a('0xa'))};function createMessage(_0x5507c5,_0x39f6ee,_0x273c33,_0x376900){return new Promise(function(_0x6131bf,_0x2d7c8b){var _0x509e3d=_[_0x5c0a('0xb')](_0x273c33);_0x509e3d[_0x5c0a('0xc')]=_0x376900;return rpc[_0x39f6ee+_0x5c0a('0xd')]['create'](_0x509e3d)[_0x5c0a('0xe')](function(){logger[_0x5c0a('0xf')](_0x5c0a('0x10'),_0x5507c5,_0x509e3d[_0x5c0a('0xc')]);_0x6131bf();})[_0x5c0a('0x11')](function(_0x4e616a){logger[_0x5c0a('0x12')](_0x5c0a('0x10'),_0x5507c5,JSON[_0x5c0a('0x13')](_0x4e616a));_0x2d7c8b(_0x4e616a);});});}exports[_0x5c0a('0x14')]=function(_0x15b585,_0x429ef8){return function(_0x5caf53){try{if(!_[_0x5c0a('0x15')](this[_0x5c0a('0x16')][_0x5c0a('0x17')])){logger['info'](_0x5c0a('0x10'),_0x15b585,_0x5c0a('0x18'));return _0x5caf53[_0x5c0a('0x19')]();}var _0x221cea={'ContactId':this[_0x5c0a('0x1a')]['id'],'sentAt':moment()['format'](_0x5c0a('0x1b')),'direction':_0x5c0a('0x1c')};if(this[_0x5c0a('0x1d')]==='sms'||this['channel']===_0x5c0a('0x1e')){_0x221cea[_0x5c0a('0x1f')]=this[_0x5c0a('0x16')][_0x5c0a('0x1f')];}var _0x99e503=this['channel'];if(_0x99e503==='chat'){_0x221cea[_0x5c0a('0x20')]=this[_0x5c0a('0x21')]['id'];}else{_0x221cea[_['upperFirst'](_0x99e503)+_0x5c0a('0x22')]=this[_0x5c0a('0x21')]['id'];}_0x221cea[_[_0x5c0a('0x23')](_0x99e503)+_0x5c0a('0x24')]=this['interaction']['id'];if(this[_0x5c0a('0x16')][_0x5c0a('0x25')]){var _0x416559=_0x429ef8[0x4];if(!_['isEmpty'](_0x416559)){_0x221cea['body']=utils[_0x5c0a('0x26')](_0x416559,this);return rpc[_0x99e503+_0x5c0a('0xd')][_0x5c0a('0x27')](_0x221cea)[_0x5c0a('0xe')](function(_0x36c6da){logger[_0x5c0a('0xf')](_0x5c0a('0x10'),_0x15b585,_0x221cea[_0x5c0a('0xc')]);})['catch'](function(_0x855668){logger[_0x5c0a('0x12')](_0x5c0a('0x10'),_0x15b585,JSON[_0x5c0a('0x13')](_0x855668));})[_0x5c0a('0x28')](function(){logger[_0x5c0a('0xf')](_0x5c0a('0x29'),_0x15b585);_0x5caf53[_0x5c0a('0x2a')]();});}else{logger[_0x5c0a('0xf')]('[%s][DIALOGFLOWV2]\x20Welcome\x20Message\x20is\x20empty.\x20It\x20will\x20wait\x20for\x20a\x20message\x20from\x20customer!',_0x15b585);_0x5caf53[_0x5c0a('0x2a')]();}}else{var _0x4f951d=this;var _0x1755bd=_0x429ef8[0x2]['replace'](/\\n/g,'\x0a');var _0x3706a9={'credentials':{'private_key':_0x1755bd,'client_email':_0x429ef8[0x1]}};var _0x1486d1=new dialogflow[(_0x5c0a('0x2b'))](_0x3706a9);var _0x543289=_0x1486d1[_0x5c0a('0x2c')](_0x429ef8[0x0],md5(_0x4f951d[_0x5c0a('0x16')]['id']));var _0x4d6a58={'session':_0x543289,'queryInput':{'text':{'text':_0x4f951d[_0x5c0a('0x2d')]['body'],'languageCode':_0x429ef8[0x3]||'en'}}};return _0x1486d1['detectIntent'](_0x4d6a58)['then'](function(_0x31c5d4){if(_0x31c5d4&&_0x31c5d4[_0x5c0a('0x2e')]){_0x4f951d[_0x5c0a('0xc')][_0x5c0a('0x2f')]=_0x31c5d4;var _0x53b9cb=_0x31c5d4[0x0];var _0xab5d6a=_0x53b9cb['queryResult'][_0x5c0a('0x30')]&&_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x30')][_0x5c0a('0x32')]?_0x53b9cb[_0x5c0a('0x31')]['diagnosticInfo'][_0x5c0a('0x32')]['end_conversation']['boolValue']:![];_0x4f951d['body']['DIALOGFLOWV2_ACTION']=_0x53b9cb[_0x5c0a('0x31')]['action'];_0x4f951d['body'][_0x5c0a('0x33')]=_0x53b9cb[_0x5c0a('0x31')]['allRequiredParamsPresent'];_0x4f951d[_0x5c0a('0xc')]['DIALOGFLOWV2_ENDCONVERSATION']=_0x53b9cb[_0x5c0a('0x31')]['diagnosticInfo']&&_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x30')][_0x5c0a('0x32')]?_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x30')]['fields'][_0x5c0a('0x34')][_0x5c0a('0x35')]:![];_0x4f951d[_0x5c0a('0xc')][_0x5c0a('0x36')]=_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x37')][_0x5c0a('0x38')];_0x4f951d['body'][_0x5c0a('0x39')]=_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x37')][_0x5c0a('0x3a')];_0x4f951d[_0x5c0a('0xc')][_0x5c0a('0x3b')]=_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x37')][_0x5c0a('0x3c')];_0x4f951d['body'][_0x5c0a('0x3d')]=_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x3e')];_0x4f951d[_0x5c0a('0xc')]['DIALOGFLOWV2_QUERYTEXT']=_0x53b9cb[_0x5c0a('0x31')][_0x5c0a('0x3f')];_0x4f951d['body']['DIALOGFLOWV2_SCORE']=_0x53b9cb['queryResult'][_0x5c0a('0x40')];_0x221cea[_0x5c0a('0x41')]='dialogflowV2';_0x221cea[_0x5c0a('0x42')]=JSON[_0x5c0a('0x13')](_0x31c5d4);var _0x2af8fc=[];for(var _0x226c7e=0x0;_0x226c7e<_0x31c5d4[_0x5c0a('0x2e')];_0x226c7e++){var _0x5e413c=_0x31c5d4[_0x226c7e];if(_0x5e413c&&_0x5e413c[_0x5c0a('0x31')]&&_0x5e413c[_0x5c0a('0x31')]['fulfillmentText']){_0x2af8fc[_0x5c0a('0x43')](createMessage(_0x15b585,_0x99e503,_0x221cea,_0x5e413c[_0x5c0a('0x31')][_0x5c0a('0x44')]));}}return Promise[_0x5c0a('0x45')](_0x2af8fc)[_0x5c0a('0xe')](function(){if(_0xab5d6a){_0x5caf53['next']();}else{_0x5caf53[_0x5c0a('0x2a')]();}})[_0x5c0a('0x11')](function(_0x319ac2){logger[_0x5c0a('0x12')]('[%s][DIALOGFLOWV2]\x20%s',_0x15b585,JSON[_0x5c0a('0x13')](_0x319ac2));_0x5caf53[_0x5c0a('0x19')]();});}})['catch'](function(_0x22d199){logger[_0x5c0a('0x12')](_0x5c0a('0x10'),_0x15b585,_0x22d199[_0x5c0a('0x2d')],_0x22d199[_0x5c0a('0x46')]);_0x5caf53[_0x5c0a('0x19')]();});}}catch(_0x2ee14a){logger[_0x5c0a('0x12')]('[%s][DIALOGFLOWV2]\x20%s',_0x15b585,JSON[_0x5c0a('0x13')](_0x2ee14a));_0x5caf53['stop']();}};};