server/services/routing/server/applications/queue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x008c=['contact','list','upperFirst','QueueId','InteractionId','interaction','message','channel','info','[%s][START:QUEUE][NAME:%s]','name','account','QueueReport','catch','error','create\x20queue\x20report','accepted','[%s][STOP:QUEUE][NAME:%s]','body','update','update\x20queue\x20report','toLowerCase','consequence','length','[%s][QUEUE]\x20%s','map','join','find','timeout','createQueue','atimeout','rules','end','[%s][QUEUE]\x20ROUTING\x20STOPPED','stop','complete','[%s][QUEUE]\x20APPLICATION\x20END','close','rrmemory','beepall','log','stack','validate','lodash','util','seq-queue','moment','../../../../config/environment','../../../../config/logger','routing','./strategy','redis','defaults','localhost','socket.io-emitter','queue_id','queue','clone','format','pick','%sQueuesWaitingInteractions','%s:queue:%s','remove','../../rpc/openchannelQueueReport','../../rpc/mailQueueReport','string','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','timeout\x20is\x20a\x20number','waiting','YYYY-MM-DD\x20HH:mm:ss'];(function(_0x2b00df,_0x2bc568){var _0x36895e=function(_0x222851){while(--_0x222851){_0x2b00df['push'](_0x2b00df['shift']());}};_0x36895e(++_0x2bc568);}(_0x008c,0x188));var _0xc008=function(_0x10abfe,_0x7a9ad6){_0x10abfe=_0x10abfe-0x0;var _0x473c1b=_0x008c[_0x10abfe];return _0x473c1b;};'use strict';var schema=require(_0xc008('0x0'));var _=require(_0xc008('0x1'));var util=require(_0xc008('0x2'));var seqqueue=require(_0xc008('0x3'));var moment=require(_0xc008('0x4'));var Redis=require('ioredis');var config=require(_0xc008('0x5'));var logger=require(_0xc008('0x6'))(_0xc008('0x7'));var strategy=require(_0xc008('0x8'));config[_0xc008('0x9')]=_[_0xc008('0xa')](config[_0xc008('0x9')],{'host':_0xc008('0xb'),'port':0x18eb});var io=require(_0xc008('0xc'))(new Redis(config['redis']));var attributes=['id',_0xc008('0xd'),'account',_0xc008('0xe'),'from','joinAt'];function emit(_0x27830d,_0x7231b4,_0x57c46d){io['to'](_0x27830d)['emit'](_0x7231b4,_0x57c46d);}function emitChannelQueueInteraction(_0x543eb8,_0x1eacfa,_0xc881aa,_0x5b2004,_0xae2dab,_0x332fd4,_0x2ea200,_0x2a5b4e){var _0x9ffa93=_[_0xc008('0xf')](_0xc881aa);_0x9ffa93[_0xc008('0xd')]=_0x2a5b4e;_0x9ffa93['queue']=_0x1eacfa;_0x9ffa93['account']=_0x5b2004;_0x9ffa93['id']=_0xae2dab;if(_0x332fd4){_0x2ea200[util[_0xc008('0x10')]('%sQueuesWaitingInteractions',_0x543eb8)][_0xae2dab]=_[_0xc008('0x11')](_0x9ffa93,attributes);}else{delete _0x2ea200[util[_0xc008('0x10')](_0xc008('0x12'),_0x543eb8)][_0xae2dab];}emit(util[_0xc008('0x10')](_0xc008('0x13'),_0x543eb8,_0x1eacfa),util['format']('%s_queue_waiting_interaction:%s',_0x543eb8,_0x332fd4?'save':_0xc008('0x14')),_[_0xc008('0x11')](_0x9ffa93,attributes));}var rpc={'openchannelQueueReport':require(_0xc008('0x15')),'mailQueueReport':require(_0xc008('0x16')),'chatQueueReport':require('../../rpc/chatQueueReport'),'smsQueueReport':require('../../rpc/smsQueueReport'),'faxQueueReport':require('../../rpc/faxQueueReport'),'whatsappQueueReport':require('../../rpc/whatsappQueueReport')};var queue=schema({'name':{'type':_0xc008('0x17'),'required':!![],'message':_0xc008('0x18')},'timeout':{'type':'number','message':_0xc008('0x19')}});function startRouting(_0x5906e6,_0x4bd611,_0x543e5d,_0x50261c){if(_0x5906e6&&_0x4bd611&&_0x543e5d){_0x4bd611[_0xc008('0x1a')]+=0x1;var _0x4b9726={'uniqueid':_0x5906e6,'from':_0x543e5d['body']?_0x543e5d['body']['from']:'','joinAt':moment()['format'](_0xc008('0x1b')),'ContactId':_0x543e5d[_0xc008('0x1c')]?_0x543e5d[_0xc008('0x1c')]['id']:null,'ListId':_0x543e5d[_0xc008('0x1d')]?_0x543e5d[_0xc008('0x1d')]['id']:null};_0x4b9726[_[_0xc008('0x1e')](_0x543e5d['channel'])+_0xc008('0x1f')]=_0x4bd611['id']||null;_0x4b9726[_['upperFirst'](_0x543e5d['channel'])+_0xc008('0x20')]=_0x543e5d[_0xc008('0x21')]?_0x543e5d[_0xc008('0x21')]['id']:null;_0x4b9726[_[_0xc008('0x1e')](_0x543e5d['channel'])+'MessageId']=_0x543e5d['message']?_0x543e5d[_0xc008('0x22')]['id']:null;_0x4b9726[_[_0xc008('0x1e')](_0x543e5d[_0xc008('0x23')])+(_0x543e5d[_0xc008('0x23')]!=='chat'?'AccountId':'WebsiteId')]=_0x543e5d['account']?_0x543e5d['account']['id']:null;logger[_0xc008('0x24')](util[_0xc008('0x10')](_0xc008('0x25'),_0x5906e6,_0x4bd611['name']));emitChannelQueueInteraction(_0x543e5d[_0xc008('0x23')],_0x4bd611[_0xc008('0x26')],_0x4b9726,_0x543e5d[_0xc008('0x27')][_0xc008('0x26')],_0x543e5d['message']['id'],!![],_0x50261c,_0x4bd611['id']);if(rpc[_0x543e5d[_0xc008('0x23')]+_0xc008('0x28')]){return rpc[_0x543e5d['channel']+'QueueReport']['create'](_0x4b9726)[_0xc008('0x29')](function(_0x267abd){logger[_0xc008('0x2a')](_0xc008('0x2b'));});}}}function stopRouting(_0x1de04b,_0xceebc3,_0x294f97,_0x22d8e8){if(_0x1de04b&&_0xceebc3){_0xceebc3[_0xc008('0x1a')]-=0x1;var _0x2b862d={'leaveAt':moment()[_0xc008('0x10')](_0xc008('0x1b')),'acceptAt':moment()['format'](_0xc008('0x1b')),'reason':_0xc008('0x2c')};logger['info'](util[_0xc008('0x10')](_0xc008('0x2d'),_0x1de04b,_0xceebc3[_0xc008('0x26')]));emitChannelQueueInteraction(_0x294f97[_0xc008('0x23')],_0xceebc3[_0xc008('0x26')],_0x294f97[_0xc008('0x2e')],_0x294f97[_0xc008('0x27')][_0xc008('0x26')],_0x294f97[_0xc008('0x22')]['id'],![],_0x22d8e8,_0xceebc3['id']);if(rpc[_0x294f97['channel']+_0xc008('0x28')]){return rpc[_0x294f97[_0xc008('0x23')]+_0xc008('0x28')][_0xc008('0x2f')](_0x1de04b,_0x2b862d)[_0xc008('0x29')](function(_0x315562){logger[_0xc008('0x2a')]('update\x20queue\x20report');});}}}function endRouting(_0x35f360,_0x21763f,_0x50e1d4,_0x399b64){if(_0x35f360&&_0x21763f){_0x21763f[_0xc008('0x1a')]-=0x1;var _0x5e38d5={'leaveAt':moment()[_0xc008('0x10')](_0xc008('0x1b')),'exitAt':moment()[_0xc008('0x10')]('YYYY-MM-DD\x20HH:mm:ss'),'reason':'timeout'};logger['info'](util[_0xc008('0x10')]('[%s][END:QUEUE][NAME:%s]',_0x35f360,_0x21763f[_0xc008('0x26')]));emitChannelQueueInteraction(_0x50e1d4[_0xc008('0x23')],_0x21763f[_0xc008('0x26')],_0x50e1d4[_0xc008('0x2e')],_0x50e1d4[_0xc008('0x27')][_0xc008('0x26')],_0x50e1d4[_0xc008('0x22')]['id'],![],_0x399b64);if(rpc[_0x50e1d4[_0xc008('0x23')]+_0xc008('0x28')]){return rpc[_0x50e1d4[_0xc008('0x23')]+_0xc008('0x28')][_0xc008('0x2f')](_0x35f360,_0x5e38d5)[_0xc008('0x29')](function(_0x2bf3fd){logger['error'](_0xc008('0x30'));});}}}function handleFindQueue(_0x23c4db){return function(_0x30b7df){return _0x30b7df[_0xc008('0x26')]['toLowerCase']()===_0x23c4db[_0xc008('0x31')]();};}exports[_0xc008('0x32')]=function(_0xc8cb91,_0x36e7ae,_0x2d142d,_0x5706bb){return function(_0x398cdd){try{var _0x3323f4={'name':_0x36e7ae[0x0],'timeout':_0x36e7ae[0x1]};var _0x3794b0=queue[_0xc008('0x0')](_0x3323f4,{'typecast':!![]});if(_0x3794b0[_0xc008('0x33')]){logger['error'](_0xc008('0x34'),_0xc8cb91,_[_0xc008('0x35')](_0x3794b0,_0xc008('0x22'))[_0xc008('0x36')](',\x20'));_0x398cdd['stop']();}else{var _0x26cd05=_[_0xc008('0x37')](_0x2d142d[_0x5706bb[_0xc008('0x23')]+'Queues'],handleFindQueue(_0x3323f4[_0xc008('0x26')]));if(_0x26cd05){startRouting(_0xc8cb91,_0x26cd05,_0x5706bb,_0x2d142d);var _0x49a176=(_0x26cd05[_0xc008('0x38')]||0xa)*0x3e8;var _0x5d3a72=(_0x3323f4[_0xc008('0x38')]||0x14)*0x3e8;var _0x213014,_0x5a5d85;if(_0x49a176>_0x5d3a72){_0x5d3a72=_0x49a176;}var _0x31007c=seqqueue[_0xc008('0x39')](_0x49a176);_0x31007c['id']=_0xc8cb91;_0x31007c[_0xc008('0x3a')]=_0x49a176;_0x31007c['qtimeout']=_0x5d3a72;_0x31007c[_0xc008('0x23')]=_0x5706bb[_0xc008('0x23')];_0x2d142d[_0xc008('0x3b')][_0xc8cb91]['on'](_0xc008('0x3c'),function(){logger[_0xc008('0x24')](_0xc008('0x3d'),_0xc8cb91);stopRouting(_0xc8cb91,_0x26cd05,_0x5706bb,_0x2d142d);clearTimeout(_0x213014);_0x213014=undefined;_0x31007c['close'](!![]);if(_0x2d142d['rules'][_0xc8cb91]){delete _0x2d142d['rules'][_0xc8cb91];}_0x398cdd[_0xc008('0x3e')]();});_0x2d142d[_0xc008('0x3b')][_0xc8cb91]['on'](_0xc008('0x3f'),function(){if(_0x2d142d[_0xc008('0x3b')][_0xc8cb91]){delete _0x2d142d[_0xc008('0x3b')][_0xc8cb91];}});_0x213014=setTimeout(function(){logger[_0xc008('0x24')](_0xc008('0x40'),_0xc8cb91);endRouting(_0xc8cb91,_0x26cd05,_0x5706bb,_0x2d142d);clearTimeout(_0x213014);_0x31007c[_0xc008('0x41')](!![]);_0x398cdd['next']();},_0x5d3a72);switch(_0x26cd05['strategy']){case'rrmemory':strategy[_0xc008('0x42')](_0x31007c,_0x26cd05,_0x2d142d,_0x5706bb);break;default:strategy[_0xc008('0x43')](_0x31007c,_0x26cd05,_0x2d142d,_0x5706bb);}}else{logger[_0xc008('0x2a')]('[%s][QUEUE]\x20queue\x20not\x20found\x20%s',_0xc8cb91,_0x3323f4[_0xc008('0x26')]);_0x398cdd[_0xc008('0x3e')]();}}}catch(_0x17ab1a){console[_0xc008('0x44')](_0x17ab1a);logger[_0xc008('0x2a')](_0xc008('0x34'),_0xc8cb91,_0x17ab1a[_0xc008('0x45')]);_0x398cdd[_0xc008('0x3e')]();}};};