server/services/routing/server/applications/queue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9957=['seq-queue','ioredis','../../../../config/environment','../../../../config/logger','routing','redis','defaults','localhost','socket.io-emitter','account','queue','joinAt','emit','clone','queue_id','pick','format','%sQueuesWaitingInteractions','%s:queue:%s','%s_queue_waiting_interaction:%s','save','../../rpc/mailQueueReport','../../rpc/chatQueueReport','../../rpc/smsQueueReport','../../rpc/faxQueueReport','../../rpc/whatsappQueueReport','string','timeout\x20is\x20a\x20number','from','YYYY-MM-DD\x20HH:mm:ss','contact','list','upperFirst','channel','QueueId','InteractionId','interaction','MessageId','message','chat','WebsiteId','info','name','QueueReport','create','catch','error','waiting','accepted','body','[%s][END:QUEUE][NAME:%s]','update','update\x20queue\x20report','toLowerCase','length','[%s][QUEUE]\x20%s','join','stop','find','Queues','timeout','atimeout','end','[%s][QUEUE]\x20ROUTING\x20STOPPED','close','rules','[%s][QUEUE]\x20APPLICATION\x20END','strategy','rrmemory','beepall','[%s][QUEUE]\x20queue\x20not\x20found\x20%s','log','validate','lodash','util'];(function(_0x403890,_0x584019){var _0x980b30=function(_0x23a7af){while(--_0x23a7af){_0x403890['push'](_0x403890['shift']());}};_0x980b30(++_0x584019);}(_0x9957,0x93));var _0x7995=function(_0x6131cd,_0x4c26a1){_0x6131cd=_0x6131cd-0x0;var _0x47e916=_0x9957[_0x6131cd];return _0x47e916;};'use strict';var schema=require(_0x7995('0x0'));var _=require(_0x7995('0x1'));var util=require(_0x7995('0x2'));var seqqueue=require(_0x7995('0x3'));var moment=require('moment');var Redis=require(_0x7995('0x4'));var config=require(_0x7995('0x5'));var logger=require(_0x7995('0x6'))(_0x7995('0x7'));var strategy=require('./strategy');config[_0x7995('0x8')]=_[_0x7995('0x9')](config[_0x7995('0x8')],{'host':_0x7995('0xa'),'port':0x18eb});var io=require(_0x7995('0xb'))(new Redis(config[_0x7995('0x8')]));var attributes=['id','queue_id',_0x7995('0xc'),_0x7995('0xd'),'from',_0x7995('0xe')];function emit(_0x3116fb,_0x18c8a3,_0x35b5fe){io['to'](_0x3116fb)[_0x7995('0xf')](_0x18c8a3,_0x35b5fe);}function emitChannelQueueInteraction(_0x1e400a,_0x341672,_0x524f7b,_0x245143,_0x41c652,_0x581f22,_0xb0c872,_0x2cb37a){var _0x19a27e=_[_0x7995('0x10')](_0x524f7b);_0x19a27e[_0x7995('0x11')]=_0x2cb37a;_0x19a27e[_0x7995('0xd')]=_0x341672;_0x19a27e[_0x7995('0xc')]=_0x245143;_0x19a27e['id']=_0x41c652;if(_0x581f22){_0xb0c872[util['format']('%sQueuesWaitingInteractions',_0x1e400a)][_0x41c652]=_[_0x7995('0x12')](_0x19a27e,attributes);}else{delete _0xb0c872[util[_0x7995('0x13')](_0x7995('0x14'),_0x1e400a)][_0x41c652];}emit(util[_0x7995('0x13')](_0x7995('0x15'),_0x1e400a,_0x341672),util[_0x7995('0x13')](_0x7995('0x16'),_0x1e400a,_0x581f22?_0x7995('0x17'):'remove'),_[_0x7995('0x12')](_0x19a27e,attributes));}var rpc={'openchannelQueueReport':require('../../rpc/openchannelQueueReport'),'mailQueueReport':require(_0x7995('0x18')),'chatQueueReport':require(_0x7995('0x19')),'smsQueueReport':require(_0x7995('0x1a')),'faxQueueReport':require(_0x7995('0x1b')),'whatsappQueueReport':require(_0x7995('0x1c'))};var queue=schema({'name':{'type':_0x7995('0x1d'),'required':!![],'message':'name\x20is\x20a\x20string\x20and\x20it\x20is\x20required'},'timeout':{'type':'number','message':_0x7995('0x1e')}});function startRouting(_0x5e6f90,_0x555f74,_0x3ec178,_0x3d463e){if(_0x5e6f90&&_0x555f74&&_0x3ec178){_0x555f74['waiting']+=0x1;var _0x3a9b54={'uniqueid':_0x5e6f90,'from':_0x3ec178['body']?_0x3ec178['body'][_0x7995('0x1f')]:'','joinAt':moment()[_0x7995('0x13')](_0x7995('0x20')),'ContactId':_0x3ec178[_0x7995('0x21')]?_0x3ec178[_0x7995('0x21')]['id']:null,'ListId':_0x3ec178[_0x7995('0x22')]?_0x3ec178['list']['id']:null};_0x3a9b54[_[_0x7995('0x23')](_0x3ec178[_0x7995('0x24')])+_0x7995('0x25')]=_0x555f74['id']||null;_0x3a9b54[_[_0x7995('0x23')](_0x3ec178[_0x7995('0x24')])+_0x7995('0x26')]=_0x3ec178[_0x7995('0x27')]?_0x3ec178[_0x7995('0x27')]['id']:null;_0x3a9b54[_['upperFirst'](_0x3ec178[_0x7995('0x24')])+_0x7995('0x28')]=_0x3ec178[_0x7995('0x29')]?_0x3ec178[_0x7995('0x29')]['id']:null;_0x3a9b54[_[_0x7995('0x23')](_0x3ec178[_0x7995('0x24')])+(_0x3ec178['channel']!==_0x7995('0x2a')?'AccountId':_0x7995('0x2b'))]=_0x3ec178[_0x7995('0xc')]?_0x3ec178[_0x7995('0xc')]['id']:null;logger[_0x7995('0x2c')](util[_0x7995('0x13')]('[%s][START:QUEUE][NAME:%s]',_0x5e6f90,_0x555f74[_0x7995('0x2d')]));emitChannelQueueInteraction(_0x3ec178['channel'],_0x555f74[_0x7995('0x2d')],_0x3a9b54,_0x3ec178[_0x7995('0xc')][_0x7995('0x2d')],_0x3ec178['message']['id'],!![],_0x3d463e,_0x555f74['id']);if(rpc[_0x3ec178['channel']+'QueueReport']){return rpc[_0x3ec178[_0x7995('0x24')]+_0x7995('0x2e')][_0x7995('0x2f')](_0x3a9b54)[_0x7995('0x30')](function(_0x2e3493){logger[_0x7995('0x31')]('create\x20queue\x20report');});}}}function stopRouting(_0x481c74,_0xfa8f15,_0x5524af,_0x553671){if(_0x481c74&&_0xfa8f15){_0xfa8f15[_0x7995('0x32')]-=0x1;var _0x29fac5={'leaveAt':moment()[_0x7995('0x13')](_0x7995('0x20')),'acceptAt':moment()['format'](_0x7995('0x20')),'reason':_0x7995('0x33')};logger['info'](util['format']('[%s][STOP:QUEUE][NAME:%s]',_0x481c74,_0xfa8f15[_0x7995('0x2d')]));emitChannelQueueInteraction(_0x5524af[_0x7995('0x24')],_0xfa8f15['name'],_0x5524af[_0x7995('0x34')],_0x5524af['account'][_0x7995('0x2d')],_0x5524af[_0x7995('0x29')]['id'],![],_0x553671,_0xfa8f15['id']);if(rpc[_0x5524af[_0x7995('0x24')]+'QueueReport']){return rpc[_0x5524af['channel']+_0x7995('0x2e')]['update'](_0x481c74,_0x29fac5)['catch'](function(_0x3e99cd){logger[_0x7995('0x31')]('update\x20queue\x20report');});}}}function endRouting(_0x1baa15,_0x1922b4,_0x2b772f,_0x18667c){if(_0x1baa15&&_0x1922b4){_0x1922b4[_0x7995('0x32')]-=0x1;var _0x53002a={'leaveAt':moment()[_0x7995('0x13')](_0x7995('0x20')),'exitAt':moment()[_0x7995('0x13')](_0x7995('0x20')),'reason':'timeout'};logger[_0x7995('0x2c')](util[_0x7995('0x13')](_0x7995('0x35'),_0x1baa15,_0x1922b4[_0x7995('0x2d')]));emitChannelQueueInteraction(_0x2b772f[_0x7995('0x24')],_0x1922b4[_0x7995('0x2d')],_0x2b772f['body'],_0x2b772f[_0x7995('0xc')][_0x7995('0x2d')],_0x2b772f[_0x7995('0x29')]['id'],![],_0x18667c);if(rpc[_0x2b772f[_0x7995('0x24')]+_0x7995('0x2e')]){return rpc[_0x2b772f[_0x7995('0x24')]+_0x7995('0x2e')][_0x7995('0x36')](_0x1baa15,_0x53002a)[_0x7995('0x30')](function(_0x447981){logger[_0x7995('0x31')](_0x7995('0x37'));});}}}function handleFindQueue(_0x7b4e67){return function(_0x53cda2){return _0x53cda2['name'][_0x7995('0x38')]()===_0x7b4e67[_0x7995('0x38')]();};}exports['consequence']=function(_0x4b0855,_0x3f8522,_0x4a9fef,_0x504a33){return function(_0x23da6b){try{var _0x36e28b={'name':_0x3f8522[0x0],'timeout':_0x3f8522[0x1]};var _0x35c8ff=queue['validate'](_0x36e28b,{'typecast':!![]});if(_0x35c8ff[_0x7995('0x39')]){logger['error'](_0x7995('0x3a'),_0x4b0855,_['map'](_0x35c8ff,'message')[_0x7995('0x3b')](',\x20'));_0x23da6b[_0x7995('0x3c')]();}else{var _0xc04e5=_[_0x7995('0x3d')](_0x4a9fef[_0x504a33['channel']+_0x7995('0x3e')],handleFindQueue(_0x36e28b[_0x7995('0x2d')]));if(_0xc04e5){startRouting(_0x4b0855,_0xc04e5,_0x504a33,_0x4a9fef);var _0x31b347=(_0xc04e5[_0x7995('0x3f')]||0xa)*0x3e8;var _0x4e09b7=(_0x36e28b['timeout']||0x14)*0x3e8;var _0x1c37c6,_0x55791b;if(_0x31b347>_0x4e09b7){_0x4e09b7=_0x31b347;}var _0x23c41d=seqqueue['createQueue'](_0x31b347);_0x23c41d['id']=_0x4b0855;_0x23c41d[_0x7995('0x40')]=_0x31b347;_0x23c41d['qtimeout']=_0x4e09b7;_0x23c41d[_0x7995('0x24')]=_0x504a33[_0x7995('0x24')];_0x4a9fef['rules'][_0x4b0855]['on'](_0x7995('0x41'),function(){logger[_0x7995('0x2c')](_0x7995('0x42'),_0x4b0855);stopRouting(_0x4b0855,_0xc04e5,_0x504a33,_0x4a9fef);clearTimeout(_0x1c37c6);_0x1c37c6=undefined;_0x23c41d[_0x7995('0x43')](!![]);if(_0x4a9fef['rules'][_0x4b0855]){delete _0x4a9fef[_0x7995('0x44')][_0x4b0855];}_0x23da6b[_0x7995('0x3c')]();});_0x4a9fef[_0x7995('0x44')][_0x4b0855]['on']('complete',function(){if(_0x4a9fef[_0x7995('0x44')][_0x4b0855]){delete _0x4a9fef[_0x7995('0x44')][_0x4b0855];}});_0x1c37c6=setTimeout(function(){logger[_0x7995('0x2c')](_0x7995('0x45'),_0x4b0855);endRouting(_0x4b0855,_0xc04e5,_0x504a33,_0x4a9fef);clearTimeout(_0x1c37c6);_0x23c41d[_0x7995('0x43')](!![]);_0x23da6b['next']();},_0x4e09b7);switch(_0xc04e5[_0x7995('0x46')]){case _0x7995('0x47'):strategy['rrmemory'](_0x23c41d,_0xc04e5,_0x4a9fef,_0x504a33);break;default:strategy[_0x7995('0x48')](_0x23c41d,_0xc04e5,_0x4a9fef,_0x504a33);}}else{logger['error'](_0x7995('0x49'),_0x4b0855,_0x36e28b[_0x7995('0x2d')]);_0x23da6b[_0x7995('0x3c')]();}}}catch(_0x30e220){console[_0x7995('0x4a')](_0x30e220);logger[_0x7995('0x31')](_0x7995('0x3a'),_0x4b0855,_0x30e220['stack']);_0x23da6b[_0x7995('0x3c')]();}};};