server/services/routing/server/applications/queue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7217=['info','[%s][START:QUEUE][NAME:%s]','name','QueueReport','create','error','create\x20queue\x20report','update','catch','timeout','[%s][END:QUEUE][NAME:%s]','update\x20queue\x20report','toLowerCase','consequence','length','map','join','stop','find','createQueue','atimeout','qtimeout','rules','end','[%s][QUEUE]\x20ROUTING\x20STOPPED','[%s][QUEUE]\x20APPLICATION\x20END','close','strategy','rrmemory','beepall','[%s][QUEUE]\x20queue\x20not\x20found\x20%s','log','[%s][QUEUE]\x20%s','stack','validate','util','seq-queue','moment','ioredis','../../../../config/environment','./strategy','redis','defaults','localhost','socket.io-emitter','queue_id','account','queue','from','joinAt','clone','format','%sQueuesWaitingInteractions','pick','save','remove','../../rpc/openchannelQueueReport','../../rpc/chatQueueReport','../../rpc/faxQueueReport','string','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','number','timeout\x20is\x20a\x20number','waiting','body','YYYY-MM-DD\x20HH:mm:ss','contact','list','upperFirst','channel','QueueId','InteractionId','interaction','MessageId','message','AccountId'];(function(_0x4bf9d2,_0x5dbea8){var _0x4aa8c0=function(_0x3bd517){while(--_0x3bd517){_0x4bf9d2['push'](_0x4bf9d2['shift']());}};_0x4aa8c0(++_0x5dbea8);}(_0x7217,0x19e));var _0x7721=function(_0x5c3c0b,_0x4ee35e){_0x5c3c0b=_0x5c3c0b-0x0;var _0x52ecd2=_0x7217[_0x5c3c0b];return _0x52ecd2;};'use strict';var schema=require(_0x7721('0x0'));var _=require('lodash');var util=require(_0x7721('0x1'));var seqqueue=require(_0x7721('0x2'));var moment=require(_0x7721('0x3'));var Redis=require(_0x7721('0x4'));var config=require(_0x7721('0x5'));var logger=require('../../../../config/logger')('routing');var strategy=require(_0x7721('0x6'));config[_0x7721('0x7')]=_[_0x7721('0x8')](config[_0x7721('0x7')],{'host':_0x7721('0x9'),'port':0x18eb});var io=require(_0x7721('0xa'))(new Redis(config[_0x7721('0x7')]));var attributes=['id',_0x7721('0xb'),_0x7721('0xc'),_0x7721('0xd'),_0x7721('0xe'),_0x7721('0xf')];function emit(_0xfa8835,_0x138740,_0x2c3986){io['to'](_0xfa8835)['emit'](_0x138740,_0x2c3986);}function emitChannelQueueInteraction(_0x461d1a,_0x29bc8f,_0x8729a6,_0xf78099,_0xa8977c,_0x409b37,_0x1e7fd7,_0x27b36b){var _0x55b4ca=_[_0x7721('0x10')](_0x8729a6);_0x55b4ca[_0x7721('0xb')]=_0x27b36b;_0x55b4ca['queue']=_0x29bc8f;_0x55b4ca[_0x7721('0xc')]=_0xf78099;_0x55b4ca['id']=_0xa8977c;if(_0x409b37){_0x1e7fd7[util[_0x7721('0x11')](_0x7721('0x12'),_0x461d1a)][_0xa8977c]=_[_0x7721('0x13')](_0x55b4ca,attributes);}else{delete _0x1e7fd7[util['format'](_0x7721('0x12'),_0x461d1a)][_0xa8977c];}emit(util[_0x7721('0x11')]('%s:queue:%s',_0x461d1a,_0x29bc8f),util['format']('%s_queue_waiting_interaction:%s',_0x461d1a,_0x409b37?_0x7721('0x14'):_0x7721('0x15')),_[_0x7721('0x13')](_0x55b4ca,attributes));}var rpc={'openchannelQueueReport':require(_0x7721('0x16')),'mailQueueReport':require('../../rpc/mailQueueReport'),'chatQueueReport':require(_0x7721('0x17')),'smsQueueReport':require('../../rpc/smsQueueReport'),'faxQueueReport':require(_0x7721('0x18')),'whatsappQueueReport':require('../../rpc/whatsappQueueReport')};var queue=schema({'name':{'type':_0x7721('0x19'),'required':!![],'message':_0x7721('0x1a')},'timeout':{'type':_0x7721('0x1b'),'message':_0x7721('0x1c')}});function startRouting(_0x2286e5,_0x40af90,_0x402820,_0x413263){if(_0x2286e5&&_0x40af90&&_0x402820){_0x40af90[_0x7721('0x1d')]+=0x1;var _0xaeccc4={'uniqueid':_0x2286e5,'from':_0x402820['body']?_0x402820[_0x7721('0x1e')][_0x7721('0xe')]:'','joinAt':moment()[_0x7721('0x11')](_0x7721('0x1f')),'ContactId':_0x402820['contact']?_0x402820[_0x7721('0x20')]['id']:null,'ListId':_0x402820['list']?_0x402820[_0x7721('0x21')]['id']:null};_0xaeccc4[_[_0x7721('0x22')](_0x402820[_0x7721('0x23')])+_0x7721('0x24')]=_0x40af90['id']||null;_0xaeccc4[_[_0x7721('0x22')](_0x402820[_0x7721('0x23')])+_0x7721('0x25')]=_0x402820['interaction']?_0x402820[_0x7721('0x26')]['id']:null;_0xaeccc4[_[_0x7721('0x22')](_0x402820[_0x7721('0x23')])+_0x7721('0x27')]=_0x402820[_0x7721('0x28')]?_0x402820[_0x7721('0x28')]['id']:null;_0xaeccc4[_[_0x7721('0x22')](_0x402820[_0x7721('0x23')])+(_0x402820[_0x7721('0x23')]!=='chat'?_0x7721('0x29'):'WebsiteId')]=_0x402820['account']?_0x402820[_0x7721('0xc')]['id']:null;logger[_0x7721('0x2a')](util[_0x7721('0x11')](_0x7721('0x2b'),_0x2286e5,_0x40af90[_0x7721('0x2c')]));emitChannelQueueInteraction(_0x402820[_0x7721('0x23')],_0x40af90[_0x7721('0x2c')],_0xaeccc4,_0x402820[_0x7721('0xc')]['name'],_0x402820[_0x7721('0x28')]['id'],!![],_0x413263,_0x40af90['id']);if(rpc[_0x402820[_0x7721('0x23')]+'QueueReport']){return rpc[_0x402820['channel']+_0x7721('0x2d')][_0x7721('0x2e')](_0xaeccc4)['catch'](function(_0x46f772){logger[_0x7721('0x2f')](_0x7721('0x30'));});}}}function stopRouting(_0x58d54b,_0x3d9a32,_0x1ff31b,_0x1492d4){if(_0x58d54b&&_0x3d9a32){_0x3d9a32[_0x7721('0x1d')]-=0x1;var _0xc0f3c4={'leaveAt':moment()['format'](_0x7721('0x1f')),'acceptAt':moment()[_0x7721('0x11')](_0x7721('0x1f')),'reason':'accepted'};logger[_0x7721('0x2a')](util[_0x7721('0x11')]('[%s][STOP:QUEUE][NAME:%s]',_0x58d54b,_0x3d9a32[_0x7721('0x2c')]));emitChannelQueueInteraction(_0x1ff31b['channel'],_0x3d9a32[_0x7721('0x2c')],_0x1ff31b[_0x7721('0x1e')],_0x1ff31b[_0x7721('0xc')][_0x7721('0x2c')],_0x1ff31b[_0x7721('0x28')]['id'],![],_0x1492d4,_0x3d9a32['id']);if(rpc[_0x1ff31b[_0x7721('0x23')]+_0x7721('0x2d')]){return rpc[_0x1ff31b[_0x7721('0x23')]+_0x7721('0x2d')][_0x7721('0x31')](_0x58d54b,_0xc0f3c4)[_0x7721('0x32')](function(_0x5c806d){logger[_0x7721('0x2f')]('update\x20queue\x20report');});}}}function endRouting(_0x212384,_0x35614c,_0x7942f7,_0x1d03de){if(_0x212384&&_0x35614c){_0x35614c[_0x7721('0x1d')]-=0x1;var _0x378ba5={'leaveAt':moment()['format']('YYYY-MM-DD\x20HH:mm:ss'),'exitAt':moment()['format']('YYYY-MM-DD\x20HH:mm:ss'),'reason':_0x7721('0x33')};logger[_0x7721('0x2a')](util[_0x7721('0x11')](_0x7721('0x34'),_0x212384,_0x35614c['name']));emitChannelQueueInteraction(_0x7942f7[_0x7721('0x23')],_0x35614c['name'],_0x7942f7[_0x7721('0x1e')],_0x7942f7[_0x7721('0xc')]['name'],_0x7942f7[_0x7721('0x28')]['id'],![],_0x1d03de);if(rpc[_0x7942f7[_0x7721('0x23')]+'QueueReport']){return rpc[_0x7942f7['channel']+_0x7721('0x2d')][_0x7721('0x31')](_0x212384,_0x378ba5)[_0x7721('0x32')](function(_0x15e34d){logger['error'](_0x7721('0x35'));});}}}function handleFindQueue(_0x120de9){return function(_0x40ce8c){return _0x40ce8c[_0x7721('0x2c')][_0x7721('0x36')]()===_0x120de9['toLowerCase']();};}exports[_0x7721('0x37')]=function(_0x4a2c28,_0xaa3216,_0x4a5b59,_0x2333b8){return function(_0x15fa2c){try{var _0x231dad={'name':_0xaa3216[0x0],'timeout':_0xaa3216[0x1]};var _0x49e0c5=queue[_0x7721('0x0')](_0x231dad,{'typecast':!![]});if(_0x49e0c5[_0x7721('0x38')]){logger[_0x7721('0x2f')]('[%s][QUEUE]\x20%s',_0x4a2c28,_[_0x7721('0x39')](_0x49e0c5,_0x7721('0x28'))[_0x7721('0x3a')](',\x20'));_0x15fa2c[_0x7721('0x3b')]();}else{var _0x135dbc=_[_0x7721('0x3c')](_0x4a5b59[_0x2333b8[_0x7721('0x23')]+'Queues'],handleFindQueue(_0x231dad['name']));if(_0x135dbc){startRouting(_0x4a2c28,_0x135dbc,_0x2333b8,_0x4a5b59);var _0x1ac3af=(_0x135dbc[_0x7721('0x33')]||0xa)*0x3e8;var _0x421aae=(_0x231dad[_0x7721('0x33')]||0x14)*0x3e8;var _0x335145,_0x15181b;if(_0x1ac3af>_0x421aae){_0x421aae=_0x1ac3af;}var _0x1d2ea5=seqqueue[_0x7721('0x3d')](_0x1ac3af);_0x1d2ea5['id']=_0x4a2c28;_0x1d2ea5[_0x7721('0x3e')]=_0x1ac3af;_0x1d2ea5[_0x7721('0x3f')]=_0x421aae;_0x1d2ea5['channel']=_0x2333b8['channel'];_0x4a5b59[_0x7721('0x40')][_0x4a2c28]['on'](_0x7721('0x41'),function(){logger[_0x7721('0x2a')](_0x7721('0x42'),_0x4a2c28);stopRouting(_0x4a2c28,_0x135dbc,_0x2333b8,_0x4a5b59);clearTimeout(_0x335145);_0x335145=undefined;_0x1d2ea5['close'](!![]);if(_0x4a5b59[_0x7721('0x40')][_0x4a2c28]){delete _0x4a5b59[_0x7721('0x40')][_0x4a2c28];}_0x15fa2c['stop']();});_0x4a5b59[_0x7721('0x40')][_0x4a2c28]['on']('complete',function(){if(_0x4a5b59[_0x7721('0x40')][_0x4a2c28]){delete _0x4a5b59['rules'][_0x4a2c28];}});_0x335145=setTimeout(function(){logger[_0x7721('0x2a')](_0x7721('0x43'),_0x4a2c28);endRouting(_0x4a2c28,_0x135dbc,_0x2333b8,_0x4a5b59);clearTimeout(_0x335145);_0x1d2ea5[_0x7721('0x44')](!![]);_0x15fa2c['next']();},_0x421aae);switch(_0x135dbc[_0x7721('0x45')]){case _0x7721('0x46'):strategy['rrmemory'](_0x1d2ea5,_0x135dbc,_0x4a5b59,_0x2333b8);break;default:strategy[_0x7721('0x47')](_0x1d2ea5,_0x135dbc,_0x4a5b59,_0x2333b8);}}else{logger[_0x7721('0x2f')](_0x7721('0x48'),_0x4a2c28,_0x231dad['name']);_0x15fa2c[_0x7721('0x3b')]();}}}catch(_0x5a32b6){console[_0x7721('0x49')](_0x5a32b6);logger[_0x7721('0x2f')](_0x7721('0x4a'),_0x4a2c28,_0x5a32b6[_0x7721('0x4b')]);_0x15fa2c[_0x7721('0x3b')]();}};};