server/services/routing/server/applications/queue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9c44=['[%s][END:QUEUE][NAME:%s]','toLowerCase','consequence','validate','length','[%s][QUEUE]\x20%s','join','stop','find','Queues','atimeout','rules','end','close','complete','next','strategy','rrmemory','beepall','log','stack','util','seq-queue','moment','ioredis','../../../../config/environment','../../../../config/logger','redis','localhost','socket.io-emitter','queue_id','queue','from','joinAt','emit','clone','account','format','%sQueuesWaitingInteractions','pick','%s:queue:%s','%s_queue_waiting_interaction:%s','save','remove','../../rpc/openchannelQueueReport','../../rpc/chatQueueReport','../../rpc/smsQueueReport','string','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','number','waiting','body','YYYY-MM-DD\x20HH:mm:ss','list','QueueId','upperFirst','channel','InteractionId','message','AccountId','info','name','QueueReport','create','create\x20queue\x20report','[%s][STOP:QUEUE][NAME:%s]','update','catch','error','update\x20queue\x20report','timeout'];(function(_0x27d8bc,_0x19e010){var _0x4b04cb=function(_0x524568){while(--_0x524568){_0x27d8bc['push'](_0x27d8bc['shift']());}};_0x4b04cb(++_0x19e010);}(_0x9c44,0x178));var _0x49c4=function(_0x3ff085,_0x27c92e){_0x3ff085=_0x3ff085-0x0;var _0x2b68c3=_0x9c44[_0x3ff085];return _0x2b68c3;};'use strict';var schema=require('validate');var _=require('lodash');var util=require(_0x49c4('0x0'));var seqqueue=require(_0x49c4('0x1'));var moment=require(_0x49c4('0x2'));var Redis=require(_0x49c4('0x3'));var config=require(_0x49c4('0x4'));var logger=require(_0x49c4('0x5'))('routing');var strategy=require('./strategy');config[_0x49c4('0x6')]=_['defaults'](config[_0x49c4('0x6')],{'host':_0x49c4('0x7'),'port':0x18eb});var io=require(_0x49c4('0x8'))(new Redis(config[_0x49c4('0x6')]));var attributes=['id',_0x49c4('0x9'),'account',_0x49c4('0xa'),_0x49c4('0xb'),_0x49c4('0xc')];function emit(_0x4487ca,_0x4c7d3a,_0x5ab4a3){io['to'](_0x4487ca)[_0x49c4('0xd')](_0x4c7d3a,_0x5ab4a3);}function emitChannelQueueInteraction(_0x313e73,_0x58cad7,_0xb611a1,_0x459d09,_0x4adb3c,_0x536d42,_0x1d19bf,_0x6d1b08){var _0x5487cd=_[_0x49c4('0xe')](_0xb611a1);_0x5487cd[_0x49c4('0x9')]=_0x6d1b08;_0x5487cd['queue']=_0x58cad7;_0x5487cd[_0x49c4('0xf')]=_0x459d09;_0x5487cd['id']=_0x4adb3c;if(_0x536d42){_0x1d19bf[util[_0x49c4('0x10')](_0x49c4('0x11'),_0x313e73)][_0x4adb3c]=_[_0x49c4('0x12')](_0x5487cd,attributes);}else{delete _0x1d19bf[util[_0x49c4('0x10')](_0x49c4('0x11'),_0x313e73)][_0x4adb3c];}emit(util[_0x49c4('0x10')](_0x49c4('0x13'),_0x313e73,_0x58cad7),util['format'](_0x49c4('0x14'),_0x313e73,_0x536d42?_0x49c4('0x15'):_0x49c4('0x16')),_[_0x49c4('0x12')](_0x5487cd,attributes));}var rpc={'openchannelQueueReport':require(_0x49c4('0x17')),'mailQueueReport':require('../../rpc/mailQueueReport'),'chatQueueReport':require(_0x49c4('0x18')),'smsQueueReport':require(_0x49c4('0x19')),'faxQueueReport':require('../../rpc/faxQueueReport'),'whatsappQueueReport':require('../../rpc/whatsappQueueReport')};var queue=schema({'name':{'type':_0x49c4('0x1a'),'required':!![],'message':_0x49c4('0x1b')},'timeout':{'type':_0x49c4('0x1c'),'message':'timeout\x20is\x20a\x20number'}});function startRouting(_0x24856d,_0x50b151,_0x2cbd50,_0x1806c2){if(_0x24856d&&_0x50b151&&_0x2cbd50){_0x50b151[_0x49c4('0x1d')]+=0x1;var _0x291526={'uniqueid':_0x24856d,'from':_0x2cbd50[_0x49c4('0x1e')]?_0x2cbd50[_0x49c4('0x1e')][_0x49c4('0xb')]:'','joinAt':moment()[_0x49c4('0x10')](_0x49c4('0x1f')),'ContactId':_0x2cbd50['contact']?_0x2cbd50['contact']['id']:null,'ListId':_0x2cbd50['list']?_0x2cbd50[_0x49c4('0x20')]['id']:null};_0x291526[_['upperFirst'](_0x2cbd50['channel'])+_0x49c4('0x21')]=_0x50b151['id']||null;_0x291526[_[_0x49c4('0x22')](_0x2cbd50[_0x49c4('0x23')])+_0x49c4('0x24')]=_0x2cbd50['interaction']?_0x2cbd50['interaction']['id']:null;_0x291526[_[_0x49c4('0x22')](_0x2cbd50[_0x49c4('0x23')])+'MessageId']=_0x2cbd50[_0x49c4('0x25')]?_0x2cbd50[_0x49c4('0x25')]['id']:null;_0x291526[_[_0x49c4('0x22')](_0x2cbd50[_0x49c4('0x23')])+(_0x2cbd50['channel']!=='chat'?_0x49c4('0x26'):'WebsiteId')]=_0x2cbd50[_0x49c4('0xf')]?_0x2cbd50[_0x49c4('0xf')]['id']:null;logger[_0x49c4('0x27')](util[_0x49c4('0x10')]('[%s][START:QUEUE][NAME:%s]',_0x24856d,_0x50b151[_0x49c4('0x28')]));emitChannelQueueInteraction(_0x2cbd50[_0x49c4('0x23')],_0x50b151[_0x49c4('0x28')],_0x291526,_0x2cbd50[_0x49c4('0xf')][_0x49c4('0x28')],_0x2cbd50[_0x49c4('0x25')]['id'],!![],_0x1806c2,_0x50b151['id']);if(rpc[_0x2cbd50[_0x49c4('0x23')]+_0x49c4('0x29')]){return rpc[_0x2cbd50[_0x49c4('0x23')]+_0x49c4('0x29')][_0x49c4('0x2a')](_0x291526)['catch'](function(_0x4f4495){logger['error'](_0x49c4('0x2b'));});}}}function stopRouting(_0x7ee704,_0x1eb035,_0x27e467,_0x28eb47){if(_0x7ee704&&_0x1eb035){_0x1eb035['waiting']-=0x1;var _0x38ad77={'leaveAt':moment()[_0x49c4('0x10')](_0x49c4('0x1f')),'acceptAt':moment()[_0x49c4('0x10')]('YYYY-MM-DD\x20HH:mm:ss'),'reason':'accepted'};logger[_0x49c4('0x27')](util[_0x49c4('0x10')](_0x49c4('0x2c'),_0x7ee704,_0x1eb035[_0x49c4('0x28')]));emitChannelQueueInteraction(_0x27e467[_0x49c4('0x23')],_0x1eb035['name'],_0x27e467[_0x49c4('0x1e')],_0x27e467[_0x49c4('0xf')][_0x49c4('0x28')],_0x27e467['message']['id'],![],_0x28eb47,_0x1eb035['id']);if(rpc[_0x27e467['channel']+_0x49c4('0x29')]){return rpc[_0x27e467[_0x49c4('0x23')]+_0x49c4('0x29')][_0x49c4('0x2d')](_0x7ee704,_0x38ad77)[_0x49c4('0x2e')](function(_0x2cf897){logger[_0x49c4('0x2f')](_0x49c4('0x30'));});}}}function endRouting(_0x3209cd,_0x4e0209,_0x2d34ca,_0x5b96df){if(_0x3209cd&&_0x4e0209){_0x4e0209[_0x49c4('0x1d')]-=0x1;var _0x349791={'leaveAt':moment()[_0x49c4('0x10')](_0x49c4('0x1f')),'exitAt':moment()['format'](_0x49c4('0x1f')),'reason':_0x49c4('0x31')};logger[_0x49c4('0x27')](util['format'](_0x49c4('0x32'),_0x3209cd,_0x4e0209[_0x49c4('0x28')]));emitChannelQueueInteraction(_0x2d34ca[_0x49c4('0x23')],_0x4e0209[_0x49c4('0x28')],_0x2d34ca[_0x49c4('0x1e')],_0x2d34ca[_0x49c4('0xf')][_0x49c4('0x28')],_0x2d34ca[_0x49c4('0x25')]['id'],![],_0x5b96df);if(rpc[_0x2d34ca[_0x49c4('0x23')]+_0x49c4('0x29')]){return rpc[_0x2d34ca[_0x49c4('0x23')]+'QueueReport'][_0x49c4('0x2d')](_0x3209cd,_0x349791)[_0x49c4('0x2e')](function(_0x32b172){logger[_0x49c4('0x2f')](_0x49c4('0x30'));});}}}function handleFindQueue(_0x29dd5d){return function(_0x1be62d){return _0x1be62d[_0x49c4('0x28')][_0x49c4('0x33')]()===_0x29dd5d[_0x49c4('0x33')]();};}exports[_0x49c4('0x34')]=function(_0xa3d59e,_0x326142,_0x4e38bc,_0x212366){return function(_0x49829e){try{var _0x104efb={'name':_0x326142[0x0],'timeout':_0x326142[0x1]};var _0x4915bc=queue[_0x49c4('0x35')](_0x104efb,{'typecast':!![]});if(_0x4915bc[_0x49c4('0x36')]){logger[_0x49c4('0x2f')](_0x49c4('0x37'),_0xa3d59e,_['map'](_0x4915bc,'message')[_0x49c4('0x38')](',\x20'));_0x49829e[_0x49c4('0x39')]();}else{var _0x38349b=_[_0x49c4('0x3a')](_0x4e38bc[_0x212366['channel']+_0x49c4('0x3b')],handleFindQueue(_0x104efb[_0x49c4('0x28')]));if(_0x38349b){startRouting(_0xa3d59e,_0x38349b,_0x212366,_0x4e38bc);var _0x2ccd47=(_0x38349b[_0x49c4('0x31')]||0xa)*0x3e8;var _0x81a674=(_0x104efb[_0x49c4('0x31')]||0x14)*0x3e8;var _0x1a9593,_0x3351c1;if(_0x2ccd47>_0x81a674){_0x81a674=_0x2ccd47;}var _0x3c4a1d=seqqueue['createQueue'](_0x2ccd47);_0x3c4a1d['id']=_0xa3d59e;_0x3c4a1d[_0x49c4('0x3c')]=_0x2ccd47;_0x3c4a1d['qtimeout']=_0x81a674;_0x3c4a1d[_0x49c4('0x23')]=_0x212366[_0x49c4('0x23')];_0x4e38bc[_0x49c4('0x3d')][_0xa3d59e]['on'](_0x49c4('0x3e'),function(){logger[_0x49c4('0x27')]('[%s][QUEUE]\x20ROUTING\x20STOPPED',_0xa3d59e);stopRouting(_0xa3d59e,_0x38349b,_0x212366,_0x4e38bc);clearTimeout(_0x1a9593);_0x1a9593=undefined;_0x3c4a1d[_0x49c4('0x3f')](!![]);if(_0x4e38bc[_0x49c4('0x3d')][_0xa3d59e]){delete _0x4e38bc[_0x49c4('0x3d')][_0xa3d59e];}_0x49829e[_0x49c4('0x39')]();});_0x4e38bc[_0x49c4('0x3d')][_0xa3d59e]['on'](_0x49c4('0x40'),function(){if(_0x4e38bc[_0x49c4('0x3d')][_0xa3d59e]){delete _0x4e38bc['rules'][_0xa3d59e];}});_0x1a9593=setTimeout(function(){logger[_0x49c4('0x27')]('[%s][QUEUE]\x20APPLICATION\x20END',_0xa3d59e);endRouting(_0xa3d59e,_0x38349b,_0x212366,_0x4e38bc);clearTimeout(_0x1a9593);_0x3c4a1d[_0x49c4('0x3f')](!![]);_0x49829e[_0x49c4('0x41')]();},_0x81a674);switch(_0x38349b[_0x49c4('0x42')]){case _0x49c4('0x43'):strategy[_0x49c4('0x43')](_0x3c4a1d,_0x38349b,_0x4e38bc,_0x212366);break;default:strategy[_0x49c4('0x44')](_0x3c4a1d,_0x38349b,_0x4e38bc,_0x212366);}}else{logger[_0x49c4('0x2f')]('[%s][QUEUE]\x20queue\x20not\x20found\x20%s',_0xa3d59e,_0x104efb[_0x49c4('0x28')]);_0x49829e[_0x49c4('0x39')]();}}}catch(_0x4a5c34){console[_0x49c4('0x45')](_0x4a5c34);logger[_0x49c4('0x2f')](_0x49c4('0x37'),_0xa3d59e,_0x4a5c34[_0x49c4('0x46')]);_0x49829e['stop']();}};};