server/services/routing/server/applications/queue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x55ca=['../../rpc/openchannelQueueReport','../../rpc/mailQueueReport','../../rpc/chatQueueReport','../../rpc/smsQueueReport','../../rpc/faxQueueReport','string','name\x20is\x20a\x20string\x20and\x20it\x20is\x20required','number','timeout\x20is\x20a\x20number','waiting','body','contact','list','upperFirst','QueueId','interaction','channel','MessageId','message','chat','AccountId','WebsiteId','info','[%s][START:QUEUE][NAME:%s]','name','create','catch','error','YYYY-MM-DD\x20HH:mm:ss','accepted','[%s][STOP:QUEUE][NAME:%s]','QueueReport','update\x20queue\x20report','timeout','[%s][END:QUEUE][NAME:%s]','update','toLowerCase','consequence','length','map','join','find','Queues','createQueue','atimeout','rules','end','close','stop','[%s][QUEUE]\x20APPLICATION\x20END','next','strategy','rrmemory','[%s][QUEUE]\x20queue\x20not\x20found\x20%s','log','[%s][QUEUE]\x20%s','stack','validate','lodash','ioredis','../../../../config/environment','routing','./strategy','redis','defaults','localhost','socket.io-emitter','queue_id','account','from','joinAt','emit','%sQueuesWaitingInteractions','pick','format','%s:queue:%s','%s_queue_waiting_interaction:%s','save','remove'];(function(_0x4c0461,_0x106897){var _0x54cddf=function(_0x3a1798){while(--_0x3a1798){_0x4c0461['push'](_0x4c0461['shift']());}};_0x54cddf(++_0x106897);}(_0x55ca,0x126));var _0xa55c=function(_0x26a810,_0x247776){_0x26a810=_0x26a810-0x0;var _0x4758a3=_0x55ca[_0x26a810];return _0x4758a3;};'use strict';var schema=require(_0xa55c('0x0'));var _=require(_0xa55c('0x1'));var util=require('util');var seqqueue=require('seq-queue');var moment=require('moment');var Redis=require(_0xa55c('0x2'));var config=require(_0xa55c('0x3'));var logger=require('../../../../config/logger')(_0xa55c('0x4'));var strategy=require(_0xa55c('0x5'));config[_0xa55c('0x6')]=_[_0xa55c('0x7')](config[_0xa55c('0x6')],{'host':_0xa55c('0x8'),'port':0x18eb});var io=require(_0xa55c('0x9'))(new Redis(config['redis']));var attributes=['id',_0xa55c('0xa'),_0xa55c('0xb'),'queue',_0xa55c('0xc'),_0xa55c('0xd')];function emit(_0x52a3bc,_0x5849ad,_0x473d0e){io['to'](_0x52a3bc)[_0xa55c('0xe')](_0x5849ad,_0x473d0e);}function emitChannelQueueInteraction(_0x381d07,_0x5d8e5a,_0x31646d,_0xe6d826,_0x508342,_0x70c2de,_0x3998f7,_0x15eec8){var _0x5d47ff=_['clone'](_0x31646d);_0x5d47ff[_0xa55c('0xa')]=_0x15eec8;_0x5d47ff['queue']=_0x5d8e5a;_0x5d47ff['account']=_0xe6d826;_0x5d47ff['id']=_0x508342;if(_0x70c2de){_0x3998f7[util['format'](_0xa55c('0xf'),_0x381d07)][_0x508342]=_[_0xa55c('0x10')](_0x5d47ff,attributes);}else{delete _0x3998f7[util[_0xa55c('0x11')](_0xa55c('0xf'),_0x381d07)][_0x508342];}emit(util[_0xa55c('0x11')](_0xa55c('0x12'),_0x381d07,_0x5d8e5a),util['format'](_0xa55c('0x13'),_0x381d07,_0x70c2de?_0xa55c('0x14'):_0xa55c('0x15')),_[_0xa55c('0x10')](_0x5d47ff,attributes));}var rpc={'openchannelQueueReport':require(_0xa55c('0x16')),'mailQueueReport':require(_0xa55c('0x17')),'chatQueueReport':require(_0xa55c('0x18')),'smsQueueReport':require(_0xa55c('0x19')),'faxQueueReport':require(_0xa55c('0x1a')),'whatsappQueueReport':require('../../rpc/whatsappQueueReport')};var queue=schema({'name':{'type':_0xa55c('0x1b'),'required':!![],'message':_0xa55c('0x1c')},'timeout':{'type':_0xa55c('0x1d'),'message':_0xa55c('0x1e')}});function startRouting(_0x23a1ae,_0x5426e5,_0x4c0daf,_0x5f5158){if(_0x23a1ae&&_0x5426e5&&_0x4c0daf){_0x5426e5[_0xa55c('0x1f')]+=0x1;var _0x3776ac={'uniqueid':_0x23a1ae,'from':_0x4c0daf[_0xa55c('0x20')]?_0x4c0daf['body'][_0xa55c('0xc')]:'','joinAt':moment()[_0xa55c('0x11')]('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x4c0daf[_0xa55c('0x21')]?_0x4c0daf[_0xa55c('0x21')]['id']:null,'ListId':_0x4c0daf[_0xa55c('0x22')]?_0x4c0daf[_0xa55c('0x22')]['id']:null};_0x3776ac[_[_0xa55c('0x23')](_0x4c0daf['channel'])+_0xa55c('0x24')]=_0x5426e5['id']||null;_0x3776ac[_['upperFirst'](_0x4c0daf['channel'])+'InteractionId']=_0x4c0daf[_0xa55c('0x25')]?_0x4c0daf['interaction']['id']:null;_0x3776ac[_[_0xa55c('0x23')](_0x4c0daf[_0xa55c('0x26')])+_0xa55c('0x27')]=_0x4c0daf[_0xa55c('0x28')]?_0x4c0daf[_0xa55c('0x28')]['id']:null;_0x3776ac[_[_0xa55c('0x23')](_0x4c0daf[_0xa55c('0x26')])+(_0x4c0daf[_0xa55c('0x26')]!==_0xa55c('0x29')?_0xa55c('0x2a'):_0xa55c('0x2b'))]=_0x4c0daf['account']?_0x4c0daf[_0xa55c('0xb')]['id']:null;logger[_0xa55c('0x2c')](util[_0xa55c('0x11')](_0xa55c('0x2d'),_0x23a1ae,_0x5426e5['name']));emitChannelQueueInteraction(_0x4c0daf[_0xa55c('0x26')],_0x5426e5[_0xa55c('0x2e')],_0x3776ac,_0x4c0daf[_0xa55c('0xb')][_0xa55c('0x2e')],_0x4c0daf[_0xa55c('0x28')]['id'],!![],_0x5f5158,_0x5426e5['id']);if(rpc[_0x4c0daf[_0xa55c('0x26')]+'QueueReport']){return rpc[_0x4c0daf[_0xa55c('0x26')]+'QueueReport'][_0xa55c('0x2f')](_0x3776ac)[_0xa55c('0x30')](function(_0x1cc53e){logger[_0xa55c('0x31')]('create\x20queue\x20report');});}}}function stopRouting(_0x3d28fb,_0x2096ae,_0x331e58,_0x20da31){if(_0x3d28fb&&_0x2096ae){_0x2096ae[_0xa55c('0x1f')]-=0x1;var _0x1225c3={'leaveAt':moment()[_0xa55c('0x11')](_0xa55c('0x32')),'acceptAt':moment()[_0xa55c('0x11')](_0xa55c('0x32')),'reason':_0xa55c('0x33')};logger['info'](util['format'](_0xa55c('0x34'),_0x3d28fb,_0x2096ae[_0xa55c('0x2e')]));emitChannelQueueInteraction(_0x331e58['channel'],_0x2096ae[_0xa55c('0x2e')],_0x331e58[_0xa55c('0x20')],_0x331e58[_0xa55c('0xb')][_0xa55c('0x2e')],_0x331e58[_0xa55c('0x28')]['id'],![],_0x20da31,_0x2096ae['id']);if(rpc[_0x331e58[_0xa55c('0x26')]+_0xa55c('0x35')]){return rpc[_0x331e58[_0xa55c('0x26')]+_0xa55c('0x35')]['update'](_0x3d28fb,_0x1225c3)['catch'](function(_0x4b23d3){logger[_0xa55c('0x31')](_0xa55c('0x36'));});}}}function endRouting(_0x2bb4f0,_0x5802e4,_0x768408,_0x547930){if(_0x2bb4f0&&_0x5802e4){_0x5802e4[_0xa55c('0x1f')]-=0x1;var _0x4ad813={'leaveAt':moment()[_0xa55c('0x11')](_0xa55c('0x32')),'exitAt':moment()[_0xa55c('0x11')]('YYYY-MM-DD\x20HH:mm:ss'),'reason':_0xa55c('0x37')};logger[_0xa55c('0x2c')](util['format'](_0xa55c('0x38'),_0x2bb4f0,_0x5802e4[_0xa55c('0x2e')]));emitChannelQueueInteraction(_0x768408['channel'],_0x5802e4['name'],_0x768408[_0xa55c('0x20')],_0x768408['account'][_0xa55c('0x2e')],_0x768408[_0xa55c('0x28')]['id'],![],_0x547930);if(rpc[_0x768408['channel']+'QueueReport']){return rpc[_0x768408['channel']+'QueueReport'][_0xa55c('0x39')](_0x2bb4f0,_0x4ad813)[_0xa55c('0x30')](function(_0x429336){logger[_0xa55c('0x31')](_0xa55c('0x36'));});}}}function handleFindQueue(_0x56d17c){return function(_0x3d52d8){return _0x3d52d8[_0xa55c('0x2e')][_0xa55c('0x3a')]()===_0x56d17c[_0xa55c('0x3a')]();};}exports[_0xa55c('0x3b')]=function(_0x23cef5,_0x554620,_0x386e34,_0x5ee63d){return function(_0x57a972){try{var _0x404e7f={'name':_0x554620[0x0],'timeout':_0x554620[0x1]};var _0x1f63d8=queue['validate'](_0x404e7f,{'typecast':!![]});if(_0x1f63d8[_0xa55c('0x3c')]){logger['error']('[%s][QUEUE]\x20%s',_0x23cef5,_[_0xa55c('0x3d')](_0x1f63d8,_0xa55c('0x28'))[_0xa55c('0x3e')](',\x20'));_0x57a972['stop']();}else{var _0x1b2708=_[_0xa55c('0x3f')](_0x386e34[_0x5ee63d['channel']+_0xa55c('0x40')],handleFindQueue(_0x404e7f['name']));if(_0x1b2708){startRouting(_0x23cef5,_0x1b2708,_0x5ee63d,_0x386e34);var _0x39886a=(_0x1b2708[_0xa55c('0x37')]||0xa)*0x3e8;var _0x5be43f=(_0x404e7f[_0xa55c('0x37')]||0x14)*0x3e8;var _0x1dae70,_0x5d834d;if(_0x39886a>_0x5be43f){_0x5be43f=_0x39886a;}var _0x40c352=seqqueue[_0xa55c('0x41')](_0x39886a);_0x40c352['id']=_0x23cef5;_0x40c352[_0xa55c('0x42')]=_0x39886a;_0x40c352['qtimeout']=_0x5be43f;_0x40c352[_0xa55c('0x26')]=_0x5ee63d['channel'];_0x386e34[_0xa55c('0x43')][_0x23cef5]['on'](_0xa55c('0x44'),function(){logger[_0xa55c('0x2c')]('[%s][QUEUE]\x20ROUTING\x20STOPPED',_0x23cef5);stopRouting(_0x23cef5,_0x1b2708,_0x5ee63d,_0x386e34);clearTimeout(_0x1dae70);_0x1dae70=undefined;_0x40c352[_0xa55c('0x45')](!![]);if(_0x386e34[_0xa55c('0x43')][_0x23cef5]){delete _0x386e34['rules'][_0x23cef5];}_0x57a972[_0xa55c('0x46')]();});_0x386e34[_0xa55c('0x43')][_0x23cef5]['on']('complete',function(){if(_0x386e34[_0xa55c('0x43')][_0x23cef5]){delete _0x386e34[_0xa55c('0x43')][_0x23cef5];}});_0x1dae70=setTimeout(function(){logger['info'](_0xa55c('0x47'),_0x23cef5);endRouting(_0x23cef5,_0x1b2708,_0x5ee63d,_0x386e34);clearTimeout(_0x1dae70);_0x40c352[_0xa55c('0x45')](!![]);_0x57a972[_0xa55c('0x48')]();},_0x5be43f);switch(_0x1b2708[_0xa55c('0x49')]){case'rrmemory':strategy[_0xa55c('0x4a')](_0x40c352,_0x1b2708,_0x386e34,_0x5ee63d);break;default:strategy['beepall'](_0x40c352,_0x1b2708,_0x386e34,_0x5ee63d);}}else{logger[_0xa55c('0x31')](_0xa55c('0x4b'),_0x23cef5,_0x404e7f[_0xa55c('0x2e')]);_0x57a972['stop']();}}}catch(_0x39bd3d){console[_0xa55c('0x4c')](_0x39bd3d);logger['error'](_0xa55c('0x4d'),_0x23cef5,_0x39bd3d[_0xa55c('0x4e')]);_0x57a972[_0xa55c('0x46')]();}};};