server/services/routing/server/applications/queue.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
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  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xedd9=['[%s][STOP:QUEUE][NAME:%s]','update','update\x20queue\x20report','timeout','toLowerCase','length','[%s][QUEUE]\x20%s','map','join','stop','find','Queues','createQueue','atimeout','qtimeout','close','rules','next','strategy','rrmemory','beepall','[%s][QUEUE]\x20queue\x20not\x20found\x20%s','log','stack','lodash','util','seq-queue','moment','ioredis','../../../../config/environment','../../../../config/logger','routing','redis','defaults','localhost','account','queue','from','joinAt','emit','clone','queue_id','%sQueuesWaitingInteractions','pick','format','%s:queue:%s','%s_queue_waiting_interaction:%s','remove','../../rpc/openchannelQueueReport','../../rpc/chatQueueReport','../../rpc/smsQueueReport','../../rpc/faxQueueReport','string','number','timeout\x20is\x20a\x20number','waiting','body','contact','list','upperFirst','channel','QueueId','interaction','MessageId','chat','AccountId','info','name','message','QueueReport','create','catch','error','create\x20queue\x20report','YYYY-MM-DD\x20HH:mm:ss','accepted'];(function(_0xb7c308,_0x33f8eb){var _0xb99dd9=function(_0x4ce9e1){while(--_0x4ce9e1){_0xb7c308['push'](_0xb7c308['shift']());}};_0xb99dd9(++_0x33f8eb);}(_0xedd9,0xfc));var _0x9edd=function(_0x1b2408,_0x303f3d){_0x1b2408=_0x1b2408-0x0;var _0x388082=_0xedd9[_0x1b2408];return _0x388082;};'use strict';var schema=require('validate');var _=require(_0x9edd('0x0'));var util=require(_0x9edd('0x1'));var seqqueue=require(_0x9edd('0x2'));var moment=require(_0x9edd('0x3'));var Redis=require(_0x9edd('0x4'));var config=require(_0x9edd('0x5'));var logger=require(_0x9edd('0x6'))(_0x9edd('0x7'));var strategy=require('./strategy');config[_0x9edd('0x8')]=_[_0x9edd('0x9')](config[_0x9edd('0x8')],{'host':_0x9edd('0xa'),'port':0x18eb});var io=require('socket.io-emitter')(new Redis(config[_0x9edd('0x8')]));var attributes=['id','queue_id',_0x9edd('0xb'),_0x9edd('0xc'),_0x9edd('0xd'),_0x9edd('0xe')];function emit(_0x49d5e3,_0x494a24,_0x5d2f90){io['to'](_0x49d5e3)[_0x9edd('0xf')](_0x494a24,_0x5d2f90);}function emitChannelQueueInteraction(_0x138767,_0x523026,_0xbf9da6,_0x13dc4f,_0x5b6c00,_0x30c0d7,_0x1b73d1,_0x25e64c){var _0xfd544a=_[_0x9edd('0x10')](_0xbf9da6);_0xfd544a[_0x9edd('0x11')]=_0x25e64c;_0xfd544a[_0x9edd('0xc')]=_0x523026;_0xfd544a[_0x9edd('0xb')]=_0x13dc4f;_0xfd544a['id']=_0x5b6c00;if(_0x30c0d7){_0x1b73d1[util['format'](_0x9edd('0x12'),_0x138767)][_0x5b6c00]=_[_0x9edd('0x13')](_0xfd544a,attributes);}else{delete _0x1b73d1[util[_0x9edd('0x14')](_0x9edd('0x12'),_0x138767)][_0x5b6c00];}emit(util[_0x9edd('0x14')](_0x9edd('0x15'),_0x138767,_0x523026),util[_0x9edd('0x14')](_0x9edd('0x16'),_0x138767,_0x30c0d7?'save':_0x9edd('0x17')),_[_0x9edd('0x13')](_0xfd544a,attributes));}var rpc={'openchannelQueueReport':require(_0x9edd('0x18')),'mailQueueReport':require('../../rpc/mailQueueReport'),'chatQueueReport':require(_0x9edd('0x19')),'smsQueueReport':require(_0x9edd('0x1a')),'faxQueueReport':require(_0x9edd('0x1b')),'whatsappQueueReport':require('../../rpc/whatsappQueueReport')};var queue=schema({'name':{'type':_0x9edd('0x1c'),'required':!![],'message':'name\x20is\x20a\x20string\x20and\x20it\x20is\x20required'},'timeout':{'type':_0x9edd('0x1d'),'message':_0x9edd('0x1e')}});function startRouting(_0x4bdb88,_0x498977,_0x45c3ab,_0x50338f){if(_0x4bdb88&&_0x498977&&_0x45c3ab){_0x498977[_0x9edd('0x1f')]+=0x1;var _0x54a03f={'uniqueid':_0x4bdb88,'from':_0x45c3ab['body']?_0x45c3ab[_0x9edd('0x20')][_0x9edd('0xd')]:'','joinAt':moment()['format']('YYYY-MM-DD\x20HH:mm:ss'),'ContactId':_0x45c3ab[_0x9edd('0x21')]?_0x45c3ab[_0x9edd('0x21')]['id']:null,'ListId':_0x45c3ab[_0x9edd('0x22')]?_0x45c3ab['list']['id']:null};_0x54a03f[_[_0x9edd('0x23')](_0x45c3ab[_0x9edd('0x24')])+_0x9edd('0x25')]=_0x498977['id']||null;_0x54a03f[_[_0x9edd('0x23')](_0x45c3ab[_0x9edd('0x24')])+'InteractionId']=_0x45c3ab[_0x9edd('0x26')]?_0x45c3ab[_0x9edd('0x26')]['id']:null;_0x54a03f[_[_0x9edd('0x23')](_0x45c3ab[_0x9edd('0x24')])+_0x9edd('0x27')]=_0x45c3ab['message']?_0x45c3ab['message']['id']:null;_0x54a03f[_[_0x9edd('0x23')](_0x45c3ab[_0x9edd('0x24')])+(_0x45c3ab[_0x9edd('0x24')]!==_0x9edd('0x28')?_0x9edd('0x29'):'WebsiteId')]=_0x45c3ab['account']?_0x45c3ab[_0x9edd('0xb')]['id']:null;logger[_0x9edd('0x2a')](util[_0x9edd('0x14')]('[%s][START:QUEUE][NAME:%s]',_0x4bdb88,_0x498977[_0x9edd('0x2b')]));emitChannelQueueInteraction(_0x45c3ab[_0x9edd('0x24')],_0x498977[_0x9edd('0x2b')],_0x54a03f,_0x45c3ab[_0x9edd('0xb')]['name'],_0x45c3ab[_0x9edd('0x2c')]['id'],!![],_0x50338f,_0x498977['id']);if(rpc[_0x45c3ab[_0x9edd('0x24')]+_0x9edd('0x2d')]){return rpc[_0x45c3ab[_0x9edd('0x24')]+_0x9edd('0x2d')][_0x9edd('0x2e')](_0x54a03f)[_0x9edd('0x2f')](function(_0x1fba7b){logger[_0x9edd('0x30')](_0x9edd('0x31'));});}}}function stopRouting(_0x4fd03f,_0x138002,_0x6907a5,_0xa55906){if(_0x4fd03f&&_0x138002){_0x138002[_0x9edd('0x1f')]-=0x1;var _0x5af178={'leaveAt':moment()[_0x9edd('0x14')](_0x9edd('0x32')),'acceptAt':moment()[_0x9edd('0x14')]('YYYY-MM-DD\x20HH:mm:ss'),'reason':_0x9edd('0x33')};logger[_0x9edd('0x2a')](util[_0x9edd('0x14')](_0x9edd('0x34'),_0x4fd03f,_0x138002[_0x9edd('0x2b')]));emitChannelQueueInteraction(_0x6907a5[_0x9edd('0x24')],_0x138002[_0x9edd('0x2b')],_0x6907a5[_0x9edd('0x20')],_0x6907a5[_0x9edd('0xb')][_0x9edd('0x2b')],_0x6907a5[_0x9edd('0x2c')]['id'],![],_0xa55906,_0x138002['id']);if(rpc[_0x6907a5[_0x9edd('0x24')]+_0x9edd('0x2d')]){return rpc[_0x6907a5[_0x9edd('0x24')]+'QueueReport'][_0x9edd('0x35')](_0x4fd03f,_0x5af178)['catch'](function(_0x968303){logger[_0x9edd('0x30')](_0x9edd('0x36'));});}}}function endRouting(_0x434d26,_0x16770e,_0x4fa5ab,_0x6de835){if(_0x434d26&&_0x16770e){_0x16770e[_0x9edd('0x1f')]-=0x1;var _0x2b3469={'leaveAt':moment()[_0x9edd('0x14')](_0x9edd('0x32')),'exitAt':moment()[_0x9edd('0x14')](_0x9edd('0x32')),'reason':_0x9edd('0x37')};logger[_0x9edd('0x2a')](util[_0x9edd('0x14')]('[%s][END:QUEUE][NAME:%s]',_0x434d26,_0x16770e[_0x9edd('0x2b')]));emitChannelQueueInteraction(_0x4fa5ab['channel'],_0x16770e[_0x9edd('0x2b')],_0x4fa5ab['body'],_0x4fa5ab[_0x9edd('0xb')][_0x9edd('0x2b')],_0x4fa5ab[_0x9edd('0x2c')]['id'],![],_0x6de835);if(rpc[_0x4fa5ab['channel']+_0x9edd('0x2d')]){return rpc[_0x4fa5ab[_0x9edd('0x24')]+_0x9edd('0x2d')]['update'](_0x434d26,_0x2b3469)[_0x9edd('0x2f')](function(_0x51ad91){logger[_0x9edd('0x30')](_0x9edd('0x36'));});}}}function handleFindQueue(_0x50be2c){return function(_0x315f52){return _0x315f52[_0x9edd('0x2b')][_0x9edd('0x38')]()===_0x50be2c[_0x9edd('0x38')]();};}exports['consequence']=function(_0x449f01,_0x5bbdf8,_0x2bdb3f,_0xc1e657){return function(_0x587d74){try{var _0x318757={'name':_0x5bbdf8[0x0],'timeout':_0x5bbdf8[0x1]};var _0x49a128=queue['validate'](_0x318757,{'typecast':!![]});if(_0x49a128[_0x9edd('0x39')]){logger[_0x9edd('0x30')](_0x9edd('0x3a'),_0x449f01,_[_0x9edd('0x3b')](_0x49a128,_0x9edd('0x2c'))[_0x9edd('0x3c')](',\x20'));_0x587d74[_0x9edd('0x3d')]();}else{var _0x75efbe=_[_0x9edd('0x3e')](_0x2bdb3f[_0xc1e657[_0x9edd('0x24')]+_0x9edd('0x3f')],handleFindQueue(_0x318757[_0x9edd('0x2b')]));if(_0x75efbe){startRouting(_0x449f01,_0x75efbe,_0xc1e657,_0x2bdb3f);var _0x3d5eba=(_0x75efbe[_0x9edd('0x37')]||0xa)*0x3e8;var _0x46e9f4=(_0x318757['timeout']||0x14)*0x3e8;var _0x13197d,_0x2570e3;if(_0x3d5eba>_0x46e9f4){_0x46e9f4=_0x3d5eba;}var _0x2231c1=seqqueue[_0x9edd('0x40')](_0x3d5eba);_0x2231c1['id']=_0x449f01;_0x2231c1[_0x9edd('0x41')]=_0x3d5eba;_0x2231c1[_0x9edd('0x42')]=_0x46e9f4;_0x2231c1[_0x9edd('0x24')]=_0xc1e657['channel'];_0x2bdb3f['rules'][_0x449f01]['on']('end',function(){logger[_0x9edd('0x2a')]('[%s][QUEUE]\x20ROUTING\x20STOPPED',_0x449f01);stopRouting(_0x449f01,_0x75efbe,_0xc1e657,_0x2bdb3f);clearTimeout(_0x13197d);_0x13197d=undefined;_0x2231c1[_0x9edd('0x43')](!![]);if(_0x2bdb3f[_0x9edd('0x44')][_0x449f01]){delete _0x2bdb3f[_0x9edd('0x44')][_0x449f01];}_0x587d74[_0x9edd('0x3d')]();});_0x2bdb3f[_0x9edd('0x44')][_0x449f01]['on']('complete',function(){if(_0x2bdb3f[_0x9edd('0x44')][_0x449f01]){delete _0x2bdb3f[_0x9edd('0x44')][_0x449f01];}});_0x13197d=setTimeout(function(){logger[_0x9edd('0x2a')]('[%s][QUEUE]\x20APPLICATION\x20END',_0x449f01);endRouting(_0x449f01,_0x75efbe,_0xc1e657,_0x2bdb3f);clearTimeout(_0x13197d);_0x2231c1[_0x9edd('0x43')](!![]);_0x587d74[_0x9edd('0x45')]();},_0x46e9f4);switch(_0x75efbe[_0x9edd('0x46')]){case _0x9edd('0x47'):strategy[_0x9edd('0x47')](_0x2231c1,_0x75efbe,_0x2bdb3f,_0xc1e657);break;default:strategy[_0x9edd('0x48')](_0x2231c1,_0x75efbe,_0x2bdb3f,_0xc1e657);}}else{logger['error'](_0x9edd('0x49'),_0x449f01,_0x318757[_0x9edd('0x2b')]);_0x587d74['stop']();}}}catch(_0xb93816){console[_0x9edd('0x4a')](_0xb93816);logger['error'](_0x9edd('0x3a'),_0x449f01,_0xb93816[_0x9edd('0x4b')]);_0x587d74[_0x9edd('0x3d')]();}};};