server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0e85=['lodash','uuid','../../../../../config/logger','routing','squeue','agent','realtime','push','handleRun','bind','handleTimeout','drained','handleDrained','prototype','debug','[%s][AGENT]\x20try\x20with\x20%s','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','busy','busyQueue','channel','writeLog',':FORCED','isNil','hideNotification','notificationId','removeWaitingNotification','STOP','TIMEOUT'];(function(_0x2e6f89,_0xa3c35a){var _0x59f7d4=function(_0x3d479a){while(--_0x3d479a){_0x2e6f89['push'](_0x2e6f89['shift']());}};_0x59f7d4(++_0xa3c35a);}(_0x0e85,0x7c));var _0x50e8=function(_0x1b6186,_0x1ec7f2){_0x1b6186=_0x1b6186-0x0;var _0x186121=_0x0e85[_0x1b6186];return _0x186121;};'use strict';var _=require(_0x50e8('0x0'));var uuid=require(_0x50e8('0x1'));var util=require('./util');var logger=require(_0x50e8('0x2'))(_0x50e8('0x3'));var Agent=function(_0x55e515,_0x55cba3,_0x4ce6cd,_0x236cf3){this['notificationId']=uuid['v4']();this[_0x50e8('0x4')]=_0x55e515;this[_0x50e8('0x5')]=_0x55cba3;this[_0x50e8('0x6')]=_0x4ce6cd;this[_0x50e8('0x3')]=_0x236cf3;this['squeue'][_0x50e8('0x7')](this[_0x50e8('0x8')][_0x50e8('0x9')](this),this[_0x50e8('0xa')][_0x50e8('0x9')](this));this[_0x50e8('0x4')]['on']('timeout',this[_0x50e8('0xa')][_0x50e8('0x9')](this));this[_0x50e8('0x4')]['on'](_0x50e8('0xb'),this[_0x50e8('0xc')][_0x50e8('0x9')](this));};Agent[_0x50e8('0xd')][_0x50e8('0x7')]=function(){this['squeue']['push'](this[_0x50e8('0x8')][_0x50e8('0x9')](this),this['handleTimeout']['bind'](this));};Agent[_0x50e8('0xd')][_0x50e8('0xc')]=function(){this[_0x50e8('0xa')](!![]);};Agent[_0x50e8('0xd')]['handleRun']=function(){logger[_0x50e8('0xe')](_0x50e8('0xf'),this[_0x50e8('0x4')]['id'],this['agent']['id']);if(_['isNil'](this[_0x50e8('0x6')][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']])){logger[_0x50e8('0xe')](_0x50e8('0x11'),this[_0x50e8('0x4')]['id'],this['agent']['id']);setTimeout(this['push'][_0x50e8('0x9')](this),0x3e8);}else{if(this[_0x50e8('0x3')][_0x50e8('0x12')]||util[_0x50e8('0x13')](this[_0x50e8('0x4')]['id'],this[_0x50e8('0x6')][_0x50e8('0x10')][this['agent']['id']],this[_0x50e8('0x4')]['channel'],![])){this[_0x50e8('0x6')][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']][_0x50e8('0x14')]=!![];this[_0x50e8('0x6')]['agents'][this[_0x50e8('0x5')]['id']][_0x50e8('0x15')]=undefined;util['saveWaitingNotification'](this[_0x50e8('0x6')],this[_0x50e8('0x3')],this['agent'],this[_0x50e8('0x4')][_0x50e8('0x16')]);util['showNotification'](this['notificationId'],this['squeue']['id'],this[_0x50e8('0x6')][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']],null,this[_0x50e8('0x3')]);util[_0x50e8('0x17')](this[_0x50e8('0x4')]['id'],this['realtime'][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']],'RINGING'+(this[_0x50e8('0x3')][_0x50e8('0x12')]?_0x50e8('0x18'):''));}else{logger[_0x50e8('0xe')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this[_0x50e8('0x4')]['id'],this['agent']['id']);setTimeout(this[_0x50e8('0x7')][_0x50e8('0x9')](this),0x3e8);}}};Agent[_0x50e8('0xd')]['handleTimeout']=function(_0x1041b9){if(_[_0x50e8('0x19')](this[_0x50e8('0x6')][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']])){return logger[_0x50e8('0xe')](_0x50e8('0x11'),this['squeue']['id'],this[_0x50e8('0x5')]['id']);}else{logger[_0x50e8('0xe')]('[%s][AGENT]\x20timeout\x20with\x20%s',this['squeue']['id'],this[_0x50e8('0x5')]['id']);util[_0x50e8('0x1a')](this[_0x50e8('0x1b')],this['squeue']['id'],this['realtime'][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']],null,this['routing']);this[_0x50e8('0x6')][_0x50e8('0x10')][this[_0x50e8('0x5')]['id']][_0x50e8('0x14')]=![];this['realtime'][_0x50e8('0x10')][this['agent']['id']][_0x50e8('0x15')]=undefined;util[_0x50e8('0x1c')](this[_0x50e8('0x6')],this['routing'],this[_0x50e8('0x5')],this[_0x50e8('0x4')]['channel']);util[_0x50e8('0x17')](this[_0x50e8('0x4')]['id'],this[_0x50e8('0x6')][_0x50e8('0x10')][this['agent']['id']],_0x1041b9?_0x50e8('0x1d'):_0x50e8('0x1e'));}if(!_0x1041b9){setTimeout(this[_0x50e8('0x7')][_0x50e8('0x9')](this),0x3e8);}};function agent(_0x5e556c,_0x3c7778,_0x2d0ccf,_0x3f01ee){return new Agent(_0x5e556c,_0x3c7778,_0x2d0ccf,_0x3f01ee);}module['exports']=agent;