server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
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   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
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  18 var _0x0faf=['showNotification','writeLog','RINGING','[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available','[%s][AGENT]\x20timeout\x20with\x20%s','removeWaitingNotification','STOP','TIMEOUT','exports','lodash','./util','../../../../../config/logger','routing','notificationId','squeue','realtime','push','handleRun','handleTimeout','bind','drained','handleDrained','prototype','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','agents','debug','forcedOwnership','channel','busy','busyQueue','saveWaitingNotification'];(function(_0x1f6fa2,_0x417ac0){var _0x4673b6=function(_0x516cd3){while(--_0x516cd3){_0x1f6fa2['push'](_0x1f6fa2['shift']());}};_0x4673b6(++_0x417ac0);}(_0x0faf,0x132));var _0xf0fa=function(_0x16af15,_0x55bc76){_0x16af15=_0x16af15-0x0;var _0xfeda8a=_0x0faf[_0x16af15];return _0xfeda8a;};'use strict';var _=require(_0xf0fa('0x0'));var uuid=require('uuid');var util=require(_0xf0fa('0x1'));var logger=require(_0xf0fa('0x2'))(_0xf0fa('0x3'));var Agent=function(_0x35a260,_0xccb93e,_0xdc9ce3,_0x515b12){this[_0xf0fa('0x4')]=uuid['v4']();this[_0xf0fa('0x5')]=_0x35a260;this['agent']=_0xccb93e;this[_0xf0fa('0x6')]=_0xdc9ce3;this[_0xf0fa('0x3')]=_0x515b12;this[_0xf0fa('0x5')][_0xf0fa('0x7')](this[_0xf0fa('0x8')]['bind'](this),this[_0xf0fa('0x9')][_0xf0fa('0xa')](this));this['squeue']['on']('timeout',this[_0xf0fa('0x9')][_0xf0fa('0xa')](this));this[_0xf0fa('0x5')]['on'](_0xf0fa('0xb'),this[_0xf0fa('0xc')][_0xf0fa('0xa')](this));};Agent[_0xf0fa('0xd')][_0xf0fa('0x7')]=function(){this['squeue'][_0xf0fa('0x7')](this['handleRun'][_0xf0fa('0xa')](this),this['handleTimeout'][_0xf0fa('0xa')](this));};Agent[_0xf0fa('0xd')][_0xf0fa('0xc')]=function(){this['handleTimeout'](!![]);};Agent['prototype'][_0xf0fa('0x8')]=function(){logger['debug'](_0xf0fa('0xe'),this[_0xf0fa('0x5')]['id'],this[_0xf0fa('0xf')]['id']);if(_[_0xf0fa('0x10')](this[_0xf0fa('0x6')][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']])){logger[_0xf0fa('0x12')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xf0fa('0x5')]['id'],this[_0xf0fa('0xf')]['id']);setTimeout(this[_0xf0fa('0x7')][_0xf0fa('0xa')](this),0x3e8);}else{if(this[_0xf0fa('0x3')][_0xf0fa('0x13')]||util['isAgentAvailable'](this['squeue']['id'],this[_0xf0fa('0x6')][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']],this[_0xf0fa('0x5')][_0xf0fa('0x14')],![])){this[_0xf0fa('0x6')][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']][_0xf0fa('0x15')]=!![];this[_0xf0fa('0x6')][_0xf0fa('0x11')][this['agent']['id']][_0xf0fa('0x16')]=undefined;util[_0xf0fa('0x17')](this[_0xf0fa('0x6')],this[_0xf0fa('0x3')],this[_0xf0fa('0xf')],this[_0xf0fa('0x5')][_0xf0fa('0x14')]);util[_0xf0fa('0x18')](this[_0xf0fa('0x4')],this['squeue']['id'],this[_0xf0fa('0x6')][_0xf0fa('0x11')][this['agent']['id']],null,this[_0xf0fa('0x3')]);util[_0xf0fa('0x19')](this[_0xf0fa('0x5')]['id'],this['realtime'][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']],_0xf0fa('0x1a')+(this[_0xf0fa('0x3')]['forcedOwnership']?':FORCED':''));}else{logger[_0xf0fa('0x12')](_0xf0fa('0x1b'),this[_0xf0fa('0x5')]['id'],this[_0xf0fa('0xf')]['id']);setTimeout(this['push'][_0xf0fa('0xa')](this),0x3e8);}}};Agent[_0xf0fa('0xd')][_0xf0fa('0x9')]=function(_0x5a4fd3){if(_[_0xf0fa('0x10')](this['realtime'][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']])){return logger[_0xf0fa('0x12')]('[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s',this[_0xf0fa('0x5')]['id'],this[_0xf0fa('0xf')]['id']);}else{logger[_0xf0fa('0x12')](_0xf0fa('0x1c'),this[_0xf0fa('0x5')]['id'],this[_0xf0fa('0xf')]['id']);util['hideNotification'](this['notificationId'],this[_0xf0fa('0x5')]['id'],this[_0xf0fa('0x6')]['agents'][this[_0xf0fa('0xf')]['id']],null,this['routing']);this['realtime']['agents'][this[_0xf0fa('0xf')]['id']]['busy']=![];this[_0xf0fa('0x6')][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']][_0xf0fa('0x16')]=undefined;util[_0xf0fa('0x1d')](this[_0xf0fa('0x6')],this[_0xf0fa('0x3')],this[_0xf0fa('0xf')],this['squeue'][_0xf0fa('0x14')]);util[_0xf0fa('0x19')](this[_0xf0fa('0x5')]['id'],this['realtime'][_0xf0fa('0x11')][this[_0xf0fa('0xf')]['id']],_0x5a4fd3?_0xf0fa('0x1e'):_0xf0fa('0x1f'));}if(!_0x5a4fd3){setTimeout(this['push']['bind'](this),0x3e8);}};function agent(_0x2a9f4b,_0x68b3fe,_0x2a6560,_0x47486f){return new Agent(_0x2a9f4b,_0x68b3fe,_0x2a6560,_0x47486f);}module[_0xf0fa('0x20')]=agent;