server/services/routing/server/applications/strategy/agent.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x4126=['handleTimeout','timeout','drained','handleDrained','prototype','push','info','[%s][AGENT]\x20try\x20with\x20%s','agent','isNil','agents','[%s][AGENT]\x20agent\x20skipped,\x20unknown\x20id\x20%s','forcedOwnership','isAgentAvailable','channel','busyQueue','showNotification','notificationId','writeLog',':FORCED','[%s][AGENT]\x20timeout\x20with\x20%s','hideNotification','STOP','TIMEOUT','lodash','uuid','./util','../../../../../config/logger','routing','squeue','realtime','handleRun','bind'];(function(_0x40b64a,_0xfd48a){var _0x495c27=function(_0xde341c){while(--_0xde341c){_0x40b64a['push'](_0x40b64a['shift']());}};_0x495c27(++_0xfd48a);}(_0x4126,0x1a4));var _0x6412=function(_0x3f6bcf,_0x531e79){_0x3f6bcf=_0x3f6bcf-0x0;var _0x1c5350=_0x4126[_0x3f6bcf];return _0x1c5350;};'use strict';var _=require(_0x6412('0x0'));var uuid=require(_0x6412('0x1'));var util=require(_0x6412('0x2'));var logger=require(_0x6412('0x3'))(_0x6412('0x4'));var Agent=function(_0x3a88ca,_0x212f7e,_0x95d244,_0x387937){this['notificationId']=uuid['v4']();this[_0x6412('0x5')]=_0x3a88ca;this['agent']=_0x212f7e;this[_0x6412('0x6')]=_0x95d244;this[_0x6412('0x4')]=_0x387937;this['squeue']['push'](this[_0x6412('0x7')][_0x6412('0x8')](this),this[_0x6412('0x9')][_0x6412('0x8')](this));this[_0x6412('0x5')]['on'](_0x6412('0xa'),this[_0x6412('0x9')]['bind'](this));this[_0x6412('0x5')]['on'](_0x6412('0xb'),this[_0x6412('0xc')][_0x6412('0x8')](this));};Agent[_0x6412('0xd')]['push']=function(){this['squeue'][_0x6412('0xe')](this[_0x6412('0x7')][_0x6412('0x8')](this),this[_0x6412('0x9')][_0x6412('0x8')](this));};Agent[_0x6412('0xd')][_0x6412('0xc')]=function(){this[_0x6412('0x9')](!![]);};Agent[_0x6412('0xd')]['handleRun']=function(_0x1cfd57){logger[_0x6412('0xf')](_0x6412('0x10'),this[_0x6412('0x5')]['id'],this[_0x6412('0x11')]['id']);if(_[_0x6412('0x12')](this['realtime'][_0x6412('0x13')][this[_0x6412('0x11')]['id']])){logger['info'](_0x6412('0x14'),this[_0x6412('0x5')]['id'],this[_0x6412('0x11')]['id']);setTimeout(this[_0x6412('0xe')][_0x6412('0x8')](this),0x3e8);}else{if(this[_0x6412('0x4')][_0x6412('0x15')]||util[_0x6412('0x16')](this[_0x6412('0x5')]['id'],this[_0x6412('0x6')][_0x6412('0x13')][this[_0x6412('0x11')]['id']],this['squeue'][_0x6412('0x17')],![])){this[_0x6412('0x6')]['agents'][this[_0x6412('0x11')]['id']]['busy']=!![];this[_0x6412('0x6')]['agents'][this['agent']['id']][_0x6412('0x18')]=undefined;util[_0x6412('0x19')](this[_0x6412('0x1a')],this[_0x6412('0x5')]['id'],this[_0x6412('0x6')][_0x6412('0x13')][this[_0x6412('0x11')]['id']],null,this[_0x6412('0x4')]);util[_0x6412('0x1b')](this['squeue']['id'],this[_0x6412('0x6')][_0x6412('0x13')][this['agent']['id']],'RINGING'+(this['routing']['forcedOwnership']?_0x6412('0x1c'):''));}else{logger[_0x6412('0xf')]('[%s][AGENT]\x20agent\x20%s\x20is\x20not\x20available',this['squeue']['id'],this['agent']['id']);setTimeout(this[_0x6412('0xe')][_0x6412('0x8')](this),0x3e8);}}};Agent['prototype'][_0x6412('0x9')]=function(_0x3fda37){if(_['isNil'](this[_0x6412('0x6')]['agents'][this[_0x6412('0x11')]['id']])){return logger[_0x6412('0xf')](_0x6412('0x14'),this[_0x6412('0x5')]['id'],this['agent']['id']);}else{logger['info'](_0x6412('0x1d'),this[_0x6412('0x5')]['id'],this[_0x6412('0x11')]['id']);util[_0x6412('0x1e')](this['notificationId'],this['squeue']['id'],this['realtime'][_0x6412('0x13')][this[_0x6412('0x11')]['id']],null,this['routing']);this[_0x6412('0x6')][_0x6412('0x13')][this[_0x6412('0x11')]['id']]['busy']=![];this[_0x6412('0x6')]['agents'][this['agent']['id']][_0x6412('0x18')]=undefined;util[_0x6412('0x1b')](this['squeue']['id'],this[_0x6412('0x6')][_0x6412('0x13')][this[_0x6412('0x11')]['id']],_0x3fda37?_0x6412('0x1f'):_0x6412('0x20'));}if(!_0x3fda37){setTimeout(this['push'][_0x6412('0x8')](this),0x3e8);}};function agent(_0x3e6e43,_0x442ba0,_0x59e668,_0x1c6613){return new Agent(_0x3e6e43,_0x442ba0,_0x59e668,_0x1c6613);}module['exports']=agent;